LEVEL 2-4

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 Notebook System Level 2-4
Troubleshooting Guides
Statement of Confidentiality

All recipients of this document must treat this training material as

ASUS confidential and must not disclose it to any party other than
the recipients’ employees on a need to know basis, or other
individuals authorized under a written Confidential Disclosure
Agreement signed by ASUS and the recipient.

Ver. 4.0

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Content
 No Power  Blue Screen of Death
 No Display but Power on  USB Error
 Display Color Error  Finger Print Error
 Flicker Display Error  Card Reader Error
 Battery Charge Error  PCMCIA Error
 Instant Key Error  TV Tuner Error
 Camera Error  High frequency
 Touch Pad Error  Touch Panel Error
 Keyboard Error
 ODD Error
 HDD Error
 Audio Error
 Bluetooth Error
 LAN Error
 WLAN Error

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No Power
No Power
Press Power button, LED not on
or no flashing and LCD no
display
Check the AC-DC Adapter
And battery is work well

Reset the Firmware

through reset hole

Try to power on with battery

or adapter on separately

Remove or Reset the LCD

lid switch and try to power
on

Disconnect the touch pad

and keyboard to try

Replace Main
Board

4
 No Display But Power On
No boot Make Sure the Display
No Display But Power On Bright set right & memory
has been correctly
installed
Connect CRT monitor
By VGA Port

Power On and Select The

CRT monitor display normal Both LCD and CRT Check main
Display model by instant
But LCD no display No Display machine
key [Fn]+[F8]

OK
Check LCD module Check the VGA card Replace VGA card

Fail
Replace inverter OK Replace inverter Disconnect the touch OK Replace touch Pad
Board to try Board Pad FPC and Keyboard FPC and keyboard
to try
Fail
Fail
Check the LCD panel OK
Replace LCD panel cable Disconnect BT, Wireless, OK Replace BT,
Cable by LVDS tool
Camera to try one by one Wireless, Camera
Fail Fail
Check and replace LCD OK No Display But
panel, Inverter Board Power On
Replace Memory, CPU, OK Replace Memory,
HDD, ODD to try CPU, HDD, ODD
Fail
Fail
Replace Main Board
Replace Main board

5
 Flicker Display& Display Color Error
Display color
error

Reinstall the drivers of

Chipset and Graphics card

Install Test HDD

And check again

CRT monitor display Connect CRT monitor Both LCD and CRT
Normal but LCD error By VGA port error

Check main
Check LCD module
machine

Check LCD panel OK Replace LCD panel Replace Memory to OK

Replace Memory
Cable by LVDS tool cable try
Fail Fail
Replace LCD panel OK Replace Graphics OK Replace Graphics
Replace LCD panel
To try Card to try card
Fail

Replace Main Board

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 Battery Error
Battery charge error Battery Error

Battery can’t be Battery can’t be Battery can’t be

charge Charge full Detected

Check the adapter

Check the adapter
Work well Check battery LED is on
Work well

Update the latest

Update the latest
Version BIOS to try Battery refreshing
Version BIOS to try

Replace battery to
try Battery refreshing Replace Battery to
To try try
Check the DC connector
Is OK well
Replace Battery to
Replace Main Board
try
Replace the DC
Board to try
Replace Main Board
Replace DC board
Cable to try

Replace Main Board

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Instant Key Error

Instant Key Error

Install ATK0100 driver

To try

Install test HDD OK

Reinstall OS
To try
Fail
Replace Instant Key OK Replace Instant Key
To try To try
Fail
Replace Instant Key OK Replace Instant Key
Board FPC to try Board FPC to try
Fail
Replace Main
Board

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 Camera Error
Camera Error

Reversed display ‘Fn + V’ can’t use Camera no display

Display abnormal
(Image lag…)
Fail
Reinstall ATK driver

Reinstall driver Clean camera lens

Install test HDD Check camera setting

To try

Fail
Replace Camera Cable
To try

Replace Camera Board

To try

Replace Main
Board

9
 Touch Pad Error
Touch Pad move
Touch Pad Error
abnormal

Touch Pad can’t use
Make sure the touch pad
Is enabled in BIOS
Press the instant key of
Touch pad to enable
Make sure the setting in
Touch pad is right
Reinstall the touch pad
Driver to try
Touchpad_XP_060712
There is a setting in
Reinstall touch pad driver
touchpad setting,
and load the default setting
[control panel]>>
[mouse setting]>>
The is a setting in
Replace touch pad [touchpad device
touchpad setting,
Board to try setting]>>[setting],
[control panel]>>
And load the default
[mouse setting]>>
setting
[touchpad device
setting]>>[disable Replace touch pad
The inside point FPC to try
device when install
external USB point
device], make sure Replace Main
Not select this Board
option

Disconnect keyboard Replace touchpad FPC Replace touchpad board

To try To try To try

Replace keyboard Replace Main

To try Board

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 Keyboard Error
Keyboard error

[Fn] instant key is

keys are abnormal
abnormal

Numeric Keypad Press ‘Fn+Num LK’ to

locked? close the function Reinstall ATK100
driver and relational
software
Check Virus
Install Test HDD to OK
Reinstall OS
test it

Install Test HDD to test it Fail

Replace keyboard
Replace keyboard to
try

Disconnect Replace mainboard

Touchpad FPC to
try
Replace touchpad or
FPC to try

Replace mainboard

11
 ODD Error
ODD error

Only for
Can’t detected PATA HDD Disk read error

Can't read some Can't read some

Remove HDD to try Can't read any disk
DVD disk disk

Make sure the DVD Replace Same

Replace ODD to try Replace ODD to try
area code is right, model ODD to try

Replace ODD FPC Always can't read,

Replace ODD FPC Replace ODD
to try maybe the ODD
can't support this
disk

Replace mainboard
Replace mainboard
to try It’s the ODD
limitation, it’s
normal

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 HDD Error
HDD error

Can’t detected Disk Bad track

Check the IDE priority Only for the PATA Replace HDD
in the BIOS HDD

Remove ODD to Replace ODD or set Replace RAM

try the jumper as slave .
OK
Fail
Replace HDD FPC
to try Replace mainboard

Replace HDD to try

Replace mainboard
to try

13
 Audio Error
Can’t install audio
Audio error
Driver

Plug in Headphone Make sure to install

and mic-phone and drivers correctly
test if the audio from up to down in
functions are normal driver setup window

For XP only
Install chipset driver
External Normal External Abnormal
first and UAA patch音效

Replace Speaker to Checking volume mute Install audio driver

try at first setting and reboot the OS
Fail

Replace Audio
Replace Hardware,
board
such as : audio
board ,audio board
FPC, mainboard
Replace audio FPC

Replace mainboard

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 Bluetooth Error
Bluetooth Can’t install
function error Bluetooth service

Please make sure the Remove BT driver

service has installed and reboot , then
reinstall the BT
driver.
Can’t open Service opened, but Bluetooth doesn’t
Bluetooth service can’t connect it support some kind Recover OS and
window of service reinstall Bluetooth
service
Make sure the ATK Make sure all the
driver installed right bluetooth devices Reinstall other Replace Bluetooth
set as can be found version driver to try module to try
Check the bluetooth
is enabled by the Reinstall the
bluetooth instant bluetooth driver to Replace Bluetooth
key try cable to try

Reinstall OS to try
Replace bluetooth
Replace mainboard
module or cable to
to try
Replace Bluetooth try
module and cable to
try
Replace mainboard

Replace mainboard
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 LAN Error
LAN error

Such as IP Address,
Can’t get IP or IP
Can’t detect LAN Can’t get internet Domain Name
address error
System DNS
address,
Make sure the BIOS Make sure the LAN Check the setting in and so on
setting is right, load cable is contact LAN TCP/IP
default setting right protocol ,make sure
it is right
Check the setting in
Reinstall LAN LAN TCP/IP
driver to try protocol ,make sure Make sure the proxy
it is right IP address is right in
internet explorer
Recover OS or use option
test HDD to try Reinstall LAN
Driver
Check the IE is not
Replace LAN board at offline work
or cable to try Recover OS or use
mode.
test HDD to try

Replace mainboard Replace LAN board

to try or cable to try

Replace mainboard
to try
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 WLAN Error
WLAN error

Make sure the wireless

AP work well and check
all of the settings is right.

Can’t enable Can’t detect Can’t get right IP

Can’t get internet
wireless function wireless AP or no IP

a switch to enable and Make sure you have Check the setting in Check the setting in
disable wireless function, enabled wireless WLAN TCP/IP WLAN TCP/IP
make sure wireless is function by instant protocol ,make sure protocol ,make sure
enabled key or function key it is right it is right

Load default setting in BIOS,
and the wireless is activated
in device manager
install the ATK and ASUS
wireless console to try
Use test HDD to
try , if ok , recovery OS
Replace wireless card to try
Test it near the Reinstall WLAN Make sure the proxy
wireless AP, if ok driver IP address is right in
maybe the wireless internet explorer
antenna is bad. Recover OS or use option
test HDD to try
Replace wireless Check the IE is not
card to try at offline work
Replace WLAN
board or cable to try mode.
Replace mainboard
to try
Replace mainboard
to try

Replace mainboard
to try
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 Blue Screen of Death
Storage Facility: • BSOD after press power button
storage card, flash Blue screen of death • BSOD when entering the OS
disk, external HDD , • BSOD after showing the desktop
etc.
Check whether the
Storage facility has been
added

Check the Virus in Safe

mode

Fail
Check Memory and HDD Use the test memory
or HDD

Install test HDD OK

Reinstall OS
To try
OK

Remove all small parts OK

and boot only with the
MB to try

Replace Main
Repair OK
Board
OK

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 High Frequency
A high Frequency sound comes from
MB or other parts, no matter in DOS
mode or operating system.

High Frequency error

Update the latest BIOS

High Frequency from MB High Frequency from FAN High Frequency from Speaker

Remove all small parts Replace FAN module to try Reinstall audio driver
and boot only with the
MB to try

Replace Thermal module Replace speaker Module

to try to try
Replace mainboard
to try

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Touch Panel Error
Touch Panel error

Touch Panel is not

Touch Panel function fail
sensitive

Check the rectification

Setting in Control Panel

Make sure the BIOS setting is right.

Recover OS, load default setting

or use test HDD to try

Check all connect with Touch Replace Touch Panel

Panel board and LCD module board to try

Replace LCD Module

to try

Replace mainboard
to try

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USB Error
USB Error Disassemble sequence in
accordance with easy first.

No
NB have USB board?

Yes

Problem solved No
Replacing motherboard
after replacing USB BOARD ?

Yes

Repair OK

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Finger Print Error
Finger Print Error Disassemble sequence in
accordance with easy first.

Problem solved after Yes

replacing Finger Print FPC?

No
Replacing MOTHERBOARD

Yes
Problem solved after
replacing Finger Print PBC?
Yes

Repair OK
No

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Card Reader Error
Card reader problem

Yes
Problem solved after Replacing the main board
replacing cable?

Yes
No

Yes Repair OK
Problem solved after
replacing CARD
READER board?

No

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PCMCIA Error
PCMCIA Error

Yes
Problem solved after Replacing the main board
replacing PCMCIA cable?

Yes
No

Yes Repair OK
Problem solved after
replacing PCMCIA
board?

No

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TV Tuner Error
TV Tuner Error

DIGITAL ANALOG
Problem solved Yes
after replacing TV Replacing TV
Replacing Digital
Tuner Cable ? Cable
Cable
No

Yes
Problem solved after
replacing TV tuner?

Replacing the main board

No

Yes
Problem solved after
replacing USB board?

No
Repair OK
Problem solved after
replacing SPLITTER
CABLE?
No

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