ROCESS MAP

Version 1
xxxxx COD: A1-MC-PCC-1
Approval date:

Relation with the customer7.2, 8.2.1,

Customer PO5-PCC-1, ROFRegistrature Informing the Infrastructure work
LegendProcess/refer
compartimentPersonnelInfrastructure
reguirement
s Records ins and outs
citizen regarding
legal aspects of
environmentRegistration, Legal , 6.3,
6.4, PO10-PCC-1 ROF
enceinputsoutputsres
satisfing his
requirements by the
ourcesRecordsrespos
Customer
documents
city hall
ability
Verify organization’s competence and
analyze customer documents7.2.2, PO5- Ctrl docs and records4.2.3, 4.2.4, PS1-PCC-1,
PCC-1, ROFCompartimentsPersonal PS2-PCC-1,
LAW InfrastructRecords of fowarding Forward
requests to
FunctionalCom
patiments
Decisions of
the Mayor,
Local
Counsel HR 6.2, PO4-PCC-1HR records
Decisions Competence
? n Inform
y client and
give reasons
y
Customer doc are
correct and Ask for
complete new/more
docs
n Support P
y management
Resurses
Customer
documents Solve customer requestAgriculture (PO8- Release
PCC-1), Constructions (PO12-PCC-1), Civil required
state (PO13-PCC-1), Civil protection (PO6- documents
PCC-1), EU issues, Culture, 7.5, PO,
Determinari ROFFunctional compartimentsPersonal
legale si Infrastructura Records in each compartiment CU
administrati 8.5.1
ve Records in each
compartiment Management
MR
Policy Objectives Plan, responsibility authority 4.1,5.1-
Policy, Objectives, 5.5, 7.1, 8.1
Decisions actions

n
Need
purchase ? MR5.6, PO2-PCC-1
y

Purchase7.4, 7.5.2, PO3-PCC-1, Public purchase

Customer ROFFCPersonal Infrastructura Payments
requirements Records Purchased products
Managemnt P

Customer Investment in local

requirements developmentPurchase; 7.5, 7.4, PO3-
PCC-1, ROF

developmen
t
Control of nonconforming product
8.3, PS4

Services Control Legal (Secretary), EX- ante

(Mayor/delegate); 8.2.4, 8.3, PO, Internal audit and data analisis CA PA
ROFmanagementPersonal Infrastructura 8.2.2, 8..2.3, 8.4, PS3-PCC-1 8.5.2, 8.5.3, PS5-PCC-1, PS6-
PCC-1

Customer satisfaction analisis8.2.1,

PO1-PCC-1Chestionar de evaluare a
Conformity n satisfactiei clientului
of the
product ?

y
Customer Measurement processes
satisfaction Managemnt
data
Data
Production processes