Professional Documents
Culture Documents
Sidra MCQ
1. The tool and techniques which support the principle are not converted in detail in guid more
information on these can be found in the companion guide
a) Lean
b) Just in time
c) Total quality management
d) Six sigma
Ans: D
2. Quality is a dynamic state associated with product, service, people, processes and environments
that meets or exceeds expections and helps produce superior value
a) Defoe and Juran(2010)
b) British standard institution(1991)
c) Goetsch and Davis(2010)
d) Feigenbaum(1961)
Ans: C
Ans: A
Ans: B
5. Create synergies between the elements of the thinking and deliever a whole which is much
greater than the sum of the parts.
a) Scientific Focus
b) People Focus
c) Customer Focus
d) System Focus
Ans: D
6. Quality management based on the scientific method
a) Plan
b) Do
c) Study
d) Act
e) All of the above
Ans: E
7: Which was the first to express the view that quality was not just about manufacturing but could be
applied to department such as
Ans: A
8: Total quality control Which was the first to express the view that quality was not just about
manufacturing but could be applied to department such as
a) Engineering
b) Development
c) Sale and Service
d) All Of the Above
Ans: D
a) 1950-1970
b) 1960-1970
c) 1970-1980
d) 1980-2000
Ans: A
a) Initiative Era
b) Standard And Awards
c) Standardisation, mass production and quality assurance
d) Craft era
Ans: C
Mcq Zahra Karim
A. the responsibility of the Quality Control staff to identify and solve all quality-related
problems
B. a commitment to quality that goes beyond internal company issues to suppliers and
customers
C. a system where strong managers are the only decision makers a process where mostly
statisticians get involved
A. Customer satisfaction
B. Product differentiation
C. Brand equity
D. Acting globally
A. customer's choices
B. employee in the channel
C. channel member
D. Marketing decision.
A. Supportive
B. Qualitative
C. Measurable
D. Conclusive
A. Continuous improvement
B. employment involvement
C. benchmarking
D. centralized decision making authority
7. During which centuries the manufacturing being to include quality process and quality
practices
A. 17th century
B. 18th century
C. 19th century
D. 20th century
8. Which of the following was developed by Motorola to improved is process by minimizing the
defect
A. ISO 9000
B. SIX sigma
C. TQM
D. SO 9000