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of Printed Pages : 8 ACS-01


BACHELOR'S DEGREE PROGRAMME /
CERTIFICATE PROGRAMME IN
CONSUMER PROTECTION
08-773 Term-End Examination
June, 2017

(APPLICATION ORIENTED COURSE)


ACS-01 : CONSUMER STUDIES

Time : 3 hours Maximum Marks : 100

Note : (i) Section I : Answer any two question& Each


question carries 20 marks.

(ii) Section II : Answer any four questions. Each


question carries 10 marks.
(iii) Section III : Write short notes on any four.
Each note carries 5 marks.

SECTION I

Answer any two of the following questions in about


600 words each. Each question carries 20 marks. 2x20=40

1. Discuss in detail the History of Consumer


Movement in the modern period.

2. Why does a consumer need protection ? Explain


in detail.

ACS-01 1 P.T.O.
3. Discuss the salient features of Banking
Ombudsman Scheme, 1995.

4. (a) Explain Public Interest Litigation (PIL) in


relation to Consumer Protection.
(b) Discuss enforceability of Court Orders in
consumer related Public Interest Litigations
(PILs).

ACS-01 2
SECTION H

Answer any four of the following questions in about


300 words each. Each question carries 10 marks. 4x10=40

5. Explain the salient features of the. Consumer


Manifesto 2000.

6. How did the consumer movement gain strength


in Europe ? Discuss.

7. Explain the need for Consumer Empowerment.

8. How do monopoly and price affect consumer


behaviour ?

. Discuss the various survival strategies of the


consumer.

10. Discuss the efforts of NGOs in redressing


consumer grievances with the help of decided
case laws.

11. Explain in brief the essentials of a Campaign


and an Advocacy programme.

12. Write a note on the Bureau of Indian Standards


Act, 1986.

ACS-01 3 P.T.O.
SECTION III

Write short notes on any four of the following in about


150 words each. Each note carries 5 marks. 4x5=20

13. Profile of a Consumer

14. Consumer Response to Various Stimuli

15. Role of Consumer Organisations towards


Consumer Protection

16. 'Misbranded'

17. Duties of Consumers as a Corollary to


Consumers' Rights

18. The Concept and Structure of an Organisation

ACS-01 4
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