No.

of Printed Pages : 8 ACS-01

BACHELOR'S DEGREE PROGRAMME /
CERTIFICATE PROGRAMME IN
CONSUMER PROTECTION
08-773 Term-End Examination
June, 2017

(APPLICATION ORIENTED COURSE)

ACS-01 : CONSUMER STUDIES

Time : 3 hours Maximum Marks : 100

Note : (i) Section I : Answer any two question& Each

question carries 20 marks.
•

(ii) Section II : Answer any four questions. Each

question carries 10 marks.
(iii) Section III : Write short notes on any four.
Each note carries 5 marks.

SECTION I

Answer any two of the following questions in about

600 words each. Each question carries 20 marks. 2x20=40

1. Discuss in detail the History of Consumer

Movement in the modern period.

2. Why does a consumer need protection ? Explain

in detail.

ACS-01 1 P.T.O.
3. Discuss the salient features of Banking
Ombudsman Scheme, 1995.

4. (a) Explain Public Interest Litigation (PIL) in

relation to Consumer Protection.
(b) Discuss enforceability of Court Orders in
consumer related Public Interest Litigations
(PILs).

ACS-01 2
 SECTION H

Answer any four of the following questions in about

300 words each. Each question carries 10 marks. 4x10=40

5. Explain the salient features of the. Consumer

Manifesto 2000.

6. How did the consumer movement gain strength

in Europe ? Discuss.

7. Explain the need for Consumer Empowerment.

8. How do monopoly and price affect consumer

behaviour ?

. Discuss the various survival strategies of the

consumer.

10. Discuss the efforts of NGOs in redressing

consumer grievances with the help of decided
case laws.

11. Explain in brief the essentials of a Campaign

and an Advocacy programme.

12. Write a note on the Bureau of Indian Standards

Act, 1986.

ACS-01 3 P.T.O.
 SECTION III

Write short notes on any four of the following in about

150 words each. Each note carries 5 marks. 4x5=20

13. Profile of a Consumer

14. Consumer Response to Various Stimuli

15. Role of Consumer Organisations towards

Consumer Protection

16. 'Misbranded'

17. Duties of Consumers as a Corollary to

Consumers' Rights

18. The Concept and Structure of an Organisation

ACS-01 4
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