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Automotive Consulting Solution

Automatic Processing of Returns


Agenda

1. Benefit for the Customer


2. Description of the Function
3. The Function in the System
4. Technical Information

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Customer Benefit

Solution
 Proven solutions/services of SAP Automotive Consulting
 Solutions already running productive at several customers
 Solutions and documentation are available in German and English

Cost  Exact calculation of implementation cost. Implementation for fixed price


 6 months of free follow up care operations for bug corrections starting at
the date of installation within the development landscape. Afterwards
chargeable consulting support starts
 No additional ongoing costs (i.e. maintenance cost)

Time
 Prompt implementation possible
 Defined timeframe for implementation

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Agenda

1. Benefit for the Customer


2. Description of the Function
3. The Function in the System
4. Technical Information

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Motivation

Automation and Standardization:


 By using standardized interfaces (e.g. SAP-Standard-IDoc-Types, SAP Standard
Interfaces)
 Automatic execution to minimize the manual effort and enable a cross-client and
cross-system execution

Traceability/Reporting
 Display of process progress in overview monitors (both at the customer for the
return shipment and at the vendor for the return)
 Clear presentation of the dependent (predecessor) documents like e.g. original
delivery at the customer or invoice at the vendor to which is referred during the
return shipment and returns process.

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Returns process

DELVRY03
Goods receipt for Outbound
inbound delivery delivery
Goods receipt process
Returns process

Cross system
manual clarification

Monitor for Incoming Returns


DELVRY03
Outbound return delivery Returns Order
Inbound Returns Delivery

INVOIC02
Inbound Credit Memo Credit Memo
Monitor Returns Process (Customer) Monitor Returns Process (vendor)

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Process - Description

 The returns process is preceded by the classic supply/delivery process: A customer orders
materials from a vendor. The vendor sends the material via a delivery to the customer who
takes the material via a supply

 Material, send back by a customer, can be automatically processed by the returns process

 At the beginning of the returns process a return shipment is created at the customer. This
can be done e.g. via transaction MBRL. The notification of the return to the vendor results
from the goods issue posting of this delivery. Therefor a DESADV/DELIVRY-IDoc is used.

 The incoming returns notification is identified as a return by message type „RE“ and is
processed by a new function module which creates a new return and a return shipment at
the vendor. The Inbound-IDoc can be monitored via an own monitor

 With the physical arrival of the material the return shipment is posted goods issue and
credited with a delivery-related invoice to the customer. The credit note can be sent to the
customer via IDoc. An incoming invoice will be automatically created

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General information/objectives - 1

 There must be a customer-vendor relationship between the business partners of the


process. Selling within or across company codes or relocation processes cannot be
combined with this ACS

 In general the process is supported by invoices respectively incoming invoices. The credit
memo procedure is currently not supported

 It is a commercial, logistical processing without integration in quality management

 The solution is based on the premise that there are no differences in prices between the
predecessor document of the return (invoice at the vendor) and the return itself. That
means that the return is created with reference to the outgoing invoice at the vendor

 Return shipments on customer side have to be created with reference to the inbound
delivery, which contains the original number of the vendor’s outbound delivery in the field
„external delivery number“. This number is used to determine the reference document of
the return

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General information/objectives - 2

 Functions and content of ingoing and outgoing transports are not considered in the return
shipment (customer side) and returns process (vendor side)

 Packaging material positions (e.g. for returnable packaging account postings) are
considered during the creation of returns in case this is activated by the control table

 In the context of the returns process no additional developments for foreign trade or tax
determination were made. SAP Standard functions are used

 The automated returns process can be set up within a client, cross-client or cross-system

 Currently only IDocs with one position can be processed, exempted are packaging material
positions. Meaning that an IDoc can contain one material position and several packaging
material positions

 Both the return shipment process at the customer and the receipt process of the return at
the vendor (to the point of the outbound IDoc of the credit memo) can be monitored by
overview monitors

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Agenda

1. Benefit for the Customer


2. Description of the Function
3. The Function in the System
4. Technical Information

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Monitor for Inbound Return Deliveries - Selection

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Monitor for Inbound Return Deliveries – Output List

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Output List - Functions

 ALV-Output list standard functions

 Jump to a pop-up that displays the IDoc status history

 Initiate processing again: In case of an error (e.g. error during preliminary check) the
processing of the IDoc can be initiated again

 Refresh the display in the monitor

 Delete IDoc logically: The IDoc is preserved but obtains the status „68“. These IDocs are
identifiable by a grey traffic light in the IDocs overall status and by the dust bin sign

 Carry out IDoc: This flag sets the IDoc status to „53“, regardless of the IDoc’s processing
status. These IDocs are identifiable by a green traffic light in the IDocs overall status and
by the carry out sign

 Jump to the reporting list: The reporting list displays if the remaining steps which are
carried out after the IDoc processing (e.g. goods issue posting, creation of a credit memo,
message output of the credit memo) are settled or open

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Monitor Return Process (Vendor) - Selction

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Specifics in the Selection

The message type, for which the output list is checked, is stored here. Checks are made in the
output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc
based process only the IDoc output of the message is checked.

Here the return delivery can be selected according to the inbound processing status. If, for
example, one wants to select return deliveries that aren’t posted goods receive, the red traffic
light for “Return goods receive” has to be selected.

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Display Scheduling Agreement – Header (1)

Functions in the list:

 ALV-output list standard functions

 Refresh the display in the monitor

 Create credit memo: By selecting a row which has been booked goods issue it can be
immediately branched to transaction VF01 whereat the return shipment number adopted
for invoicing

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Monitor Return Process (Customer) - Selection

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Specifics in the Selection

The message type, for which the output list is checked, is stored here. Checks are made in the
output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc based
process only the IDoc output of the message is checked.

Here the return delivery can be selected according to the inbound processing status. If, for example,
one wants to select return deliveries that aren’t posted goods receive, the red traffic light for “Return
goods receive” has to be selected.

This flag activates the function that allows you to display the return documents of a customer’s return
delivery.
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Monitor Return Process (Customer) – Output List

Functions in the list:

 ALV-output list standard functions


 Refresh the display in the monitor
 If the flag „returns processing status LF“ is set in the selection the documents of the returns
process are displayed if they are available.

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Agenda

1. Benefit for the Customer


2. Description of the Function
3. The Function in the System
4. Technical Information

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Technical Information

Available for SAP ERP ECC 6.0

Activation of automotive industrialized solution in SAP ERP System not


necessary

Technical installation is possible remotely

Modification-free

Delivery in Z-namespace

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Source of Information

Internet
Overview-, Detail- and Customer presentations
 http://www.sap.com/acs

Email - distribution list


Signing up through mario.rebitzer@sap.com

OSS-System
Notes (Search term: Automotive Consulting Solutions)
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Thank you!
Mario Rebitzer
Platinum Consultant
Industry Area Automotive

SAP Deutschland SE & Co. KG


Hasso-Plattner-Ring 7
69190 Walldorf, Germany

M +49/ 170 22 00 287


S +49/ 6227 7 44674
E mario.rebitzer@sap.com
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