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ACKNOWLEDGEMENT
Prima facie, I am grateful to the God for my good health and wellbeing
that was necessary to complete this report.
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TABLE OF CONTENTS
9. Bibliography 24
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I. Introduction:
The Indian banking can be broadly categorized into nationalized (government
owned), private banks and specialized banking institutions. The Reserve Bank
of India acts a centralized body monitoring any discrepancies and shortcoming
in the system. Since the nationalization of banks in 1969, the public sector
banks or the nationalized banks have acquired a place of prominence and has
since then seen tremendous progress.
The Indian banking has finally worked up to the competitive dynamics of the
‘new’ Indian market and is addressing the relevant issues to take on the
multifarious challenges of globalization. Banks that employ IT solutions are
perceived to be ‘futuristic’ and proactive players capable of meeting the
multifarious requirements of the large customers’ base. Private Banks have
been fast on the uptake and are reorienting their strategies using the internet as
a medium The Internet has emerged as the new and challenging frontier of
marketing with the conventional physical world tenets being just as applicable
like in any other marketing medium.
India’s banking sector is constantly growing. Since the turn of the century
there has been a noticeable upsurge in transaction through ATMs and also
internet and mobile banking.
The banking structure played a major role in the mobilization of savings and
promoting economic development. In the post financial sector reforms (1991)
phase, the performance and strength of the banking structure improved
perceptibly. Financial soundness of the Indian commercial banking system
compares favorably with most of the advanced and emerging countries.
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Over the next decade, the banking sector is projected to create up 2million
new jobs, driven by efforts of RBI and the government of India to integrate
financial services into rural areas. Also the traditional way of operation will
slowly give way to modern technology.
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The Financial Reforms that were initiated in the early 90s and the
globalization and liberalization measures brought in a completely new
operating environment to the Banks that were till then operating in a highly
protected milieu. The arrival of foreign Banks and Financial Institutions, the
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The present level of MIS covers, basically, information needed for control,
performance monitoring, decision making etc. and encompasses most
activities in administrative offices like processing of statutory returns under
Reserve Bank of India Act, monthly/quarterly performance reports from
branches, credit information/BSR, inter-branch transactions, personnel
inventory, provident fund accounting, profit and loss accounts, cash and
investment management, stationery stock accounting, and branch
housekeeping etc.2
2
www.banknetindia.com
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2. 28.9%
Branches Under Core Banking Solutions
3.
Fully Computerised Branches (i+ii) 77.5%
4.
Partially Computerised Branches 18.2%
5.
Non Computerised Branches 4.3%
A number of private and foreign players entered the Indian market with
superior technologies that helped them service their customers
efficiently through multiple channels such as ATMs and online
banking.
Indian banks on the other hand have been using IT more out of com-
pulsion and primarily for transaction processing. They now need to
adopt IT to reposition banks into the integrated financial services
market.
IT can help them move from the present scenario where they are
working as isolated islands to providing a centralized banking ex-
perience. There is a need today for IT and the financial community to
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a) IT Networking
b) System Integration and Management
c) Customer Relationship Management (CRM) Applications
d) Back Office processing and Call Centres
e) Data warehousing/ Data mining
f) Mobile and e-banking.
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Rangarajan Committee:
In the early 1980s, a high level committee was formed under the
chairmanship of Dr. Rangarajan, the then Governor of Reserve Bank of India
to suggest measures for phased introduction of computers and mechanization
of banking activities in India.
They were (a) front office mechanization, and (b) back office automation. In
the front office mechanization front desk operations were computerized
leaving back office activities carried under manual system.
Under both the systems, customers were given regular and timely statement
of accounts without any errors. Having achieved the basic objective of
introducing elements of automation in banks, the second committee
constituted in 1988 under the chairmanship of same Dr. Rangarajan drew up
a detailed plan for computerization of banks in India.
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Accordingly automation, i.e., use of machines like computers, use of IT, etc.,
were extended to other areas of banking activities like funds transfer,
Automated Teller Machines (ATM ), transmission of messages through
electronic mail system, etc.
Banks which had fully computerized some of their branches started inter-
connecting their computerized branches using leased telephoned lines or
through satellite system. This enabled banks to have a better centralized
control over branches besides ensuring comprehensive service to their
customers.
In the third stage, banks started providing for sizeable funds for
computerization of their operations. It was necessitated due to financial
sector reforms initiated in the early 90s through Narasimham Committee
recommendations.
These measures had pushed the Indian banks to go for state-of-art IT and
services and products like " anywhere banking ", " tele- banking" etc.
Simultaneously the importance of effective Management Information
System (MIS) for control of operations, maintenance of data base, good
customer relationship was felt.
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Yet the level of computerization may differ from banks to banks. Today, we
may say that 80 per cent of banking operations in cities are computerized.
The process is fast picking up even at rural branch level.
Today, the number of computers in use with banks in India had crossed 1,
00,000. The total number of ATMs is more than 2000.
V. E-BANKING:
The acceleration in technology has produced an extraordinary effect upon
our economy in general has had a particularly profound impact in expanding
the scope and utility of financial products over the last ten years.
Derivatives are obviously the most evident of the many products that
technology has inspired. But the substantial increase in our calculation
capabilities has permitted a variety of other products and, most beneficially,
new ways to unbundle risk.
What is really quite extraordinary is that there is no sign that this process of
acceleration in financial technology is approaching an end.
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All the new financial products that have been created in recent years
contribute economic value by unbundling risks and reallocating them in a
highly calibrated manner.
The rising share of finance in the business output of India and other
countries is a measure of the economic value added by the ability of these
new instruments and techniques to enhance the process of wealth creation.
The reason, of course, is that information is critical to the evaluation of risk.
The less that is known about the current state of a market or a venture, the
less the ability to project future outcomes and, hence, the more those
potential outcomes will be discounted.
1) Meaning Of E-Banking:
E-bank is the electronic bank that provides the financial service for the
individual client by means of Internet.
2) Types Of E-Banking:
a) Deposits, withdrawals, inter-account transfers and payment of linked
accounts at an ATM;
b) Buying and paying for goods and services using debit cards or smart
cards without having to carry cash or a cheque book;
c) Using a telephone to perform direct banking - make a balance enquiry,
inter-ac- count transfers and pay linked accounts;
d) Using a computer to perform direct banking - make a balance enquiry,
inter-account transfers and pay linked accounts.
3) Advantages Of E-Banking:
The following are the important benefits of e-banking:
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d) Account Information: The complete database that the bank has about our
company is available to us at our terminal. It provides us:
i.) Current balance in our account on real-time basis.
ii.) Day's transactions in the account.
iii.) Details of cash credit limit, drawing power, amount utilized, etc.
g) Net Based Transfers: The real life situation of user-wise limits and
multilevel signatories can be mapped in the net-based fund transfer module
too. We can specify user-wise cap for funds transfer and the number of
approvals needed for each fund transfer. The fund transfer will not take
place unless the required number of signatories has approved it.
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k) Customer can Integrate the System with his Own ERP: The customer
can download the account statements either as a text file or as an excel file.
The bank can help him in integrating the account statements and bulk
payment files with his ERP system. The Bank may charge a nominal fee
depending upon the nature of work involved.
l) Bill Payment through Electronic Banking: Internet has thus ushered the
concept of anytime and anywhere banking. To the individual the onerous
task of visiting several places to settle his service bills like telephone,
water, electricity, etc., can be overcome through the electronic Bill Pay
service provided by the bank.
He can pay his regular monthly bills (telephone, electricity, mobile phone,
insurance, etc.) right from his desktop. No more missed deadlines, no more
loss of interest. He can schedule his bills in advance, and thus avoid
missing the bill deadlines as well as earn extra interest on his money.
m) The Electronic Shopping Mall: The customer can also make his shopping
payment through the Bank's secure website-so that he can shop online
without any security worries, as the bank can provide online real time
shopping mail services through partner shopping sites.
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o) Trading in shares:
i. Cash Trading: This is a delivery based trading system, which is
generally done with the intention of taking delivery of shares or monies.
ii. Margin Trading: Customer can also do an intra-settlement trading
normally up to 4 times his available funds, wherein he can take long
buy/ short sell positions in stocks with the intention of squaring off the
position within the same settlement cycle.
iii. Spot Trading: When looking at an immediate liquidity option, 'Cash on
Spot' may work the best for him. On selling shares through "cash on
spot", money is credited to his bank a/c the same evening and not on the
exchange payout date. This money can then be withdrawn from any of
the Bank's ATMs.
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r) Initial Public Offers Online: The customer could also invest in initial
public offers online without going through the hassles of filling ANY
application form/ paperwork. Get in-depth analyses of new initial public
offer issues, which are about to hit the market and analysis on these. Initial
public offer calendar, recent initial public offer listings, prospectus/offer
documents, and initial public offer analysis are few of the features, which
help a customer to keep on top of the initial public offers markets.
'There can be no end to the variety of services that can be provided through
the electronic channel by banks and financial institutions. Every Institution
is trying constantly to innovate and offer new products to woo the
customer.
The benefit to the employee is equally amazing. From being earlier a dumb
worker filling up forms and copy from books, he is now a regular service
provider and one who directly cares for the customer.
In turn the knowledge resources required of him has grown and he is able
to secure the same through better training and other organizational
development programmes like organising work groups and functional
teams, where persons with different skills and qualifications pool their
knowledge and carry out high-tech services and operations.
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s) Other benefits: The e-banking provides some other benefits also. They
are:
Convenience.
Speed of concluding transactions.
Safety - banking from own home.
Economy - banking without visiting your bank.
Cheaper service fees.
Seamless Integration with existing environment (IDM - Intelligent
Data Module).
Highly Saleable.
Easy Customization.
Lower Costs of both Installation and Maintenance.
Platform Independence.
Round-the-Clock and Cross-Border Availability.
Remote Authorization.
Above all things validity in eye of Indian law is very necessary. After making
IT act 2000, all above things are valid and these things are very helpful to
promote e-commerce in India.
3
The Information Technology Act, 2000 (also known as ITA-2000, or the IT Act) is an Act of the Indian
Parliament (No 21 of 2000)
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c) Filling online forms:- After providing facility, filling online forms for
different purposes has become so easy.
d) High penalty for cyber crime:-Law has power to penalize for doing any
cyber crime. After making of this law, nos. of cyber crime has reduced.
IT Act IPC
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VIII. CONCLUSION:
The paper gives a brief overview of cybercrime scenario in the banking
sector and impact of cybercrimes on bank finances. The major
cybercrimes which plague the banking sector are ATM frauds, Denial of
Service, Credit Card frauds, phishing, etc. The rapid growth to global
electronic crime and the complexity of its investigation requires a global
presence.
Presently, the measures undertaken the banks are not sufficient and
therefore it is imperative to increase cooperation among the banks across
the world for the development of tools and models which can be applied
to counter global banking cybercrimes.
It is observed that PSBs fare better than PVBs in terms of total number of
bank frauds. However, the total amount involved is much higher in PSBs
as compared to the private sector.
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Also, despite efforts, banks have not been very successful in conviction
of individuals responsible for financial crimes. One of the root causes of
this problem is identified as lack of specialized financial sleuths with
knowledge of nuances of forensic accounting as well as a good legal
understanding of frauds.
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IX. BIBLIOGRAPHY:
wordpress.com
www.google.com
www.advocatekhoj.com
https.//en.wikipedia.org
The Information Technology Act, 2000
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