JISHU CHOUDHURY

Contact Number: +91 9731104422; +91 7391044238

E-Mail: jishu.choudhury@gmail.com; meetjishu78@rediffmail.com

Career Objective: To obtain a dynamic, challenging opportunity that contributes to the

outstanding success of the Program which will help to achieve personal as well as
Organizational goals.

Experience and Competency Matrix:

 Over 15.5 Years of Experience as an IT Professional working with different

Industries, Competency related to,

 Program Management  Service Operations Management

 Continual Service Improvement  Service Level Management
 Field Service Management  Project Management
 People Management  Vendor Management

Employment Details:

Sl. No. Employer Duration Tenure

1 Wipro Limited 1st August 2007 till Date. 9 Years 11 Months
2 Wipro Infotech 3rd April 2006 to 31st July 2007 1 Year 3 Months
3 P& R Services 15th Nov. 2004 to 31st March 2006 1 year 6 Months
4 Cee Systems 1st Jan. 2002 to 12th Oct 2004 2 Years 7 Months

Brief on my Career Engagements:

1. Wipro Limited:
Working from 1st August 2007 till date.

Engagements with different clients of Wipro:

A. Working as “Program Manager” supporting “Ingredion Incorporated “, a Client

of Wipro Technologies from Offshore delivery Centre - Pune, Maharashtra, India
from 4th June 2017 till date.

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 Handling “Global End User Computing Service Delivery” covering, “Field
Services”, “Software Distribution & Patch Management”, “Image Management”,
“Application Packaging”, “Mobile Device Management” , “Asset Management”
,“Vendor Management” and Project Management” spread across 27 Countries with
direct support force of 92 Engineers.

B. Onsite Engagement: Worked as “Program Manager” from 1st April 2016 till 3rd
June 2017, supporting “Vestas Winds Systems A/S”– A client of Wipro
Technologies - at Aarhus, Denmark.
Handled Global Field Service Delivery spread across 52 Countries covering 21000+
users with a direct support force of 54 Engineers and indirect 200 + Supporters.

C. Worked as “Service Delivery Manager” from 1st October 2014 to 31st March 2016
at ServiceNXT Operations Centre, Mysore, Karnataka, India. Handling
“Infrastructure Availability Service’s” Service Delivery for North and East Region
of India with a team size of 370 + engineers.

D. Worked as a “Program Lead” From 1st October 2012 to 30th September 2014 with
PwC [PricewaterhouseCoopers] & PwC - SDC [PwC -Service Delivery Centre]
(Client of Wipro Infotech) at Kolkata, West Bengal, India.
Handling entire Service Delivery supporting 8500+ users across the country with a
team size of onsite 94 engineers covering Service Desk, Data Centre Operations,
Server Management, Network Management, Messaging, Asset Management and
Project Management.

E. Worked as a “Client Account Manager”, from August ‘10 till 31st September ’12
handling different Clients of “Wipro Infotech”.
I was accountable for Revenue, Gross Margin, Service Delivery and Customer
Satisfaction.

Supported Customers:

i. Client Account Manager for,

a. Apeejay Surendra Corporate Services Pvt. Ltd.

a. Apollo Gleneagles Hospitals Ltd.
b. Hooghly Met Coke.
c. Haldia Petrochemical Ltd.
d. CESC Ltd.
e. TSPDL (TATA Steel Processing and Distribution Ltd.)
f. IFB Industries.

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 ii. Inter-Regional Business, Account Manager (For East India Delivery)
for,

a. TATA AIA
b. Aditya Birla Financial Services Ltd.
c. UCO – RRB CBS Sustenance Project – Kickoff.

F. From June ’09 to July ’10 was engaged working as,

a. Site In Charge for East Delivery at “Aditya Birla Financial Services Ltd”.
b. Inter Region Business, Regional - Program Manager for TATA AIG.
c. Local - Program Manager for HMC (Hooghly Mat Coke & Power Co Ltd.) &
AGHL (Apollo Gleneagles Hospitals Ltd.).
I was responsible for Revenue and Gross Margin (for local account), Service Delivery
and Customer Satisfaction (for both types of engagements)

G. Worked as “Site In Charge” at “TATA AIG” from October 2008 till May 2009 as
SPOC for entire East Service Delivery supporting 127 Branches with a team of 34
Engineers.

H. Worked as “Site In Charge” at VEEL (Vodafone) from 1st August 2007 to Sept
2008 with a team of 15 Engineers supporting Help Desk, IT Operations Services and
technical management.

2. Wipro Infotech:
Worked under Retainer ship Agreement from 3rd April 2006 till 31st July ’07.

During this tenure I was working as “Senior Engineer and Team Leader”, designated as
“Engineer – Helpdesk Management” at Hutch (Kolkata and Rest of Bengal) [Presently
Vodafone] supporting 1200 users with a team of 15 Engineers.

I was responsible for End user support, Server Management and Network Management.
Addition to this I was leading support for 100 Vodafone mini stores and distribution points.

3. P & R Services:
Worked from 15th Nov 2004 – 31st March 2006 handling different customers of Wipro
Infotech at North Bengal.

A. Worked as “Engineer – Desktop Management” , supporting “HESL(Hutch– WB)[

Presently Vodafone]” from 1st July 2005 to 2nd April 2006 posted as resident
engineer at Siliguri. I was responsible for supporting End user and IT Infrastructure
support for North Bengal, Gangtok, Darjeeling and Berhampore area.

B. Worked as “FME (Facility Management Engineer)” at North Bengal to provide

onsite End user’s support for different clients of Wipro Infotech (UTI BANK, BPCL,

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 ATFL, SPL, VST, CARRIER AIRCON LTD and CITI BANK.), from November
2004 to June 2005.

4. CEE – SYSTEMS:
Worked Part time as a 'Service Engineer' at Agartala, Tripura (w) from 16th Jan. 2002 to
11th Oct. 2004 supporting hardware troubleshooting, and software programming for the
clients of the organization.

Acemedic Details:

 Completed Corporate-PGDBA (Specialization in CRM) from Symbiosis

(SCDL) in 2011 with 79.13%

 Completed B.Sc. in Information Technology (B.Sc. IT) a 3 Years Course from '
Sikkim - Manipal University of Health, Medical & Technological Science' in
2004 with 77.37%

 Completed Diploma in Computer Technology, a 3 Years Full Time Course

From 'Maharashtra State Board of Technical Education' in 1999 with 62.24%

 Completed Secondary Examination from 'Tripura Board Of Secondary

Education ' in 1995 with 60.44%.

Global Certification:

 ITIL V3 Foundation. Certificate Number: 2622193-18177

 CCNA; Cisco ID: CSCO11157893

Other relevant details:

 Willing to relocate anywhere across the Globe.

 Hobbies: Reading, Playing Tabla, Singing & Traveling.
 Junior and Senior Diploma in Tabla.
 Nationality: Indian.
 Religion: Hindu.
 Marital Status: Married.
 Date of Birth: 25th December 1978.
 Passport No: K8226361 valid till: 24th March 2023

Communication Details:

 Present Address: Scrum Utkarsh, S.No.220/1, Maan Road, Hinjewadi, Pune 411057
 Permanent Address: C/O, Ajoy Prasad Choudhury. Banamalipur, L. N. Badi Road,
Near Ramthakur Asram, P. O. Agartala, Tripura (W), Pin: 799001
 Contact Number: +91 9731104422, +91 7391044238
 Personal Mail ID: meetjishu78@rediffmail.com ; Jishu.choudhury@gmail.com
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