1

TRAINING
Labs
THE POWER OF WHATSUP GOLD

ADDRESS CONTACT

Ipswitch, Inc. Phone : 781-676-5800

15 Wayside Rd, 4th Floor US & Canada : 800-793-4825
Burlington, MA 01803
USA Email :
trainingservices@ipswith.com
2

Copyright notice

©1991-2018 Ipswitch, Inc. All rights reserved.

This document, as well as the software described in it, is furnished under license and
may be used or copied only in accordance with the terms of such license. Except as
permitted by such license, no part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, recording, or otherwise, without the expressed prior written consent of
Ipswitch, Inc.
The content of this document is furnished for informational use only, is subject to
change without notice, and should not be construed as a commitment by Ipswitch, Inc.
While every effort has been made to assure the accuracy of the information contained
herein, Ipswitch, Inc. assumes no responsibility for errors or omissions. Ipswitch, Inc.,
also assumes no liability for damages resulting from the use of the information
contained in this document.
IMail, the IMail logo, WhatsUp, the WhatsUp Gold logo, WS_FTP, the WS_FTP logos,
Ipswitch, and the Ipswitch logo are trademarks of Ipswitch, Inc. Portions of Telerik
Extensions for ASP.NET MVC ©2002-2012 by Telerik Corporation. All rights reserved.
Other products and their brands or company names, are or may be trademarks or
registered trademarks, and are the property of their respective companies.

This document was published on May 31, 2018

3

Lab i Connect to the Ipswitch Training Environment (ITE)

i-1 Open Remote Windows 7
Desktop • Click on Start/Windows menu
• Click all programs
• Navigate to Accessories group
• Click Remote Desktop Connection

Windows 8 or later
• Open Start screen (if on desktop click windows icon)
• Open Apps view (up arrow bottom left hand corner)
• Under the Windows Accessories click Remote Desktop Connection

MAC
• You must have Microsoft Remote desktop installed
• Launch Microsoft Remote Desktop
4

i-2 Connect to your Apps In the Remote Desktop Connection Dialog:

Server in the ITE • Enter your server name:
o The server name is
<The studentID you were given>.training.ipswitch.com
 As Examples.
• If you were given st01 as your studentID, then
the server address would be:
st01.training.ipswitch.com
• If you were given st16 as your studentID, then
the server address would be:
st16.training.ipswitch.com
• And so on ...

i-3 Enter Username and When the RDP Session opens, click on Use another account
password

Then type in your username and password (the studentID and password that
was sent to you) into the appropriate fields.
• User training\<Your StudentID>
o As an Example, you were given studentID st01; you would then
type training\st01
5

• Password: <the password you were given>

• Click Yes on when asked if you want to connect

i-4 Launch WhatsUp Once you are connected to the Desktop of your Apps server, find the shortcut
Gold link called WUG and double click to launch the WhatsUp Gold web interface.

• Make sure you launch the browser shortcut and not the RDP.
o You may be asked to click next
6

o And/or to choose a default browser.

o It is recommend you choose chrome if asked

i-5 Enter Admin When WhatsUp gold first launches it will ask you for the password for the
Password admin account. Type the following
• Password: admin
• Confirm Password: admin

i-6 Close Welcome After entering the admin password a welcome dialog will appear in front of the
Screen My Network Map.
• You may go through the three slides by clicking the Take a Tour
button.
• Once finished, check the close the Welcome screen by clicking on the X
• If you would like to have it not come up every time you log in
o Check the “Got it....” check box.
7

You are now connected to the ITE and WhatsUp Gold.

8

Lab 1 External Authentication and Email Settings

1-1 Open External • Click the Setting menu
Authentication • Select System Settings
Dialog • Select External Authentication

1-2 Enter Active In the External Authentication Settings Dialog

Directory information • Domain Controller: wugtng.com
o or use IP address 192.168.200.131
• Server Port 389
• Under Server Type
o Logon Domain: WUGTNG
• Click Browse

1-3 Sync with Active In the Browse Active Directory Dialog

Directory • User name: studentrpt
• Password; Training
• In the Search Text box
o Type in WUG_
9

• Click connect

1-4 Select Groups to Once the AD groups populate, scroll to the bottom of the list
synch with • Click Check all button to select all 5 groups
o WUG_Adms
o WUG_NtwkAdms
o WUG_NtwkMgrs
o WUG_RptViewers
o WUG_SuperUsers

• Click OK
10

1-5 Associate AD Groups Back in the External Authentication Settings Dialog at the bottom, match the
with WhatsUp Gold AD groups with the WUG Groups
Groups • In the drop down next to WUG_Adms: WUG Administrators
• In the drop down next to WUG_NtwkAdms: Network Admins
• In the drop down next to WUG_NtwkMgrs: Network Managers
• In the drop down next to WUG_RptViewers: Report Viewers
• In the drop down next to WUG_SuperUsers: Super Users

• Click OK to Save Settings

1-6 Log in as your • Click on admin
studentID • Select Logout

At the login Screen

• Username: Your <studentID>
o Ex: st01
• Password: <Your Student Password>

Don’t forget to close the Welcome screen.

11

1-7 Configure Email • Click the Setting menu

settings • Select System Settings
• Select Email Settings

In the Email Settings Dialog

• Destination email address: Enter YOUR studentID followed by
@wugtng.com
o For Example, if your studentID is st02, you would enter
st02@wugtng.com
• From: WhatsUpGold@wugtng.com
• SMTP: 192.168.200.101
• Port: 587
• Use an encrypted connection (SSL/TLS): checked
• Use SMTP Authentication
o User Name: Enter Your studentID
o Password: Enter your student <password>

• Click Save

You have now completed Lab 1 – External Authentication and Email Settings.
12

Lab 2 Adding Credentials

2-1 Add SNMP v2 • Click Settings Menu: Libraries: Credentials

Credential

In the Credentials Library

• Click the plus
• Select SNMPv2

In the SNMPv2 dialog

• Name: ITE-SNMPv2
• Description: SNMPv2 community string used in the ITE
• Read community: Training

• Write community: (leave blank)

• Click Save

2-2 Add WMI In the credential library

credentials for the • Click the plus
Training Domain
13

• Select Windows

In the Windows dialog

• Name: WMI-Training
• Description: Training Domain Credentials used in the ITE
• Domain\Username: Training\<studentID>
• Password: <password>
o (*** password given to login into your server)
• WMIConfirm Password: <password>
o (*** password given to login into your server)

• Click Save
2-3 Add WMI In the credential library
credentials for the • Click the plus
wugtng domain • Select Windows

In the Windows dialog

• Name: WMI-WUGTNG
• Description: WUGTNG Domain Credentials used in the ITE
• Domain\Username: wugtng\<studentID>
• Password: <password>
o (*** password given to login into your server)
• Confirm Password: <password>
14

o (*** password given to login into your server)

• Click Save

2-4 Add VMware In the credential library

Credentials • Click the plus
• Select VMware

In the Windows dialog

***This is a unique username and password not your Student ID
• Name: ITE-VMware
• Description: VMware credential used in the ITE
• User Name: Student@vsphere.local
• Password: Training
• Confirm Password: Training

• Click Save

2-5 Close the credential • Click the X in the upper right hand corner of the Credential Library to
library close it.
You have now completed Lab 2 - Adding Credentials.
15

Lab 3 Active Monitors

Add Active Monitors
3-1 Open MIB Walker On the Menu Bar
• Click ANALYZE
• Mouse over Tools
• Click on MIB Walker

• In the Network Tool: SNMP MIB Walker dialog: Under “Address or

hostname:” type: 192.168.240.5
• Credentials: Training (SNMPv2)
• Object ID: 1.3.6.1.4.1.9.2.1
• Click the Walk button to retrieve all the objects and their OIDs for this
Cisco Catalyst switch.

• Once the Stop button is greyed out

o Scroll these 69 results to locate the entry for avgBusy1(57).0
this is near the bottom of the list.
o Hover your cursor until a popup window appears. This
contains information about that object, including Object ID
(OID), Instance, Label, Type, Access and Description. Read the
Description for the object, then copy the Object ID (with your
mouse – right-click - Copy).
16

3-2 Open Monitor Library On the Menu bar

• Click on Settings
• Mouse over libraries
• Click Monitors

3-3 Create new SNMP Click on the Plus (+) sign and select Active Monitor
Monitor

In the Select Active Monitor Type dialog

• In the drop down select SNMP Monitor
• Click OK

In the SNMP Monitor Dialog

• Name: Cisco Switch CPU
• Description: SNMP active monitor to check the Avg CPU of a Cisco
switch.
• Object ID: (paste the OID you copied) Or Type: 1.3.6.1.4.1.9.2.1.57
• Instance: 0
• Check Type: Range of Values
o Low value: 0
o High value: 85
17

• Click OK to save Service monitor

3-4 Create New SNMP In this lab you may use the default Notepad.exe or go to https://Notepad-plus-
Extended Monitor plus.org/download to download and install Notepad ++
HTML file
Open Notepad.exe or Notepad ++

• Enter:

<SNMPParameters>
<SNMPParameter Name="CpqDaPhyDrvStatus">
<ShortDescription>Physical Drive Status</ShortDescription>
<LongDescription>Physical Drive Status. This shows the status of the
physical drive. The following values are valid for the physical drive status:
Other (1) Indicates that the instrument agent does not recognize the drive. You
may need to upgrade your instrument agent and/or driver software. Ok (2)
Indicates the drive is functioning properly. Failed (3) Indicates that the drive is
no longer operating and should be replaced. predictiveFailure(4) Indicates that
the drive has a predictive failure error and should be replaced. If you suspect a
problem, run Compaq Diagnostics.</LongDescription>
<Type>Object</Type>
<IndexOID>1.3.6.1.4.1.232.3.2.5.1.1.2</IndexOID>
<OID>1.3.6.1.4.1.232.3.2.5.1.1.6</OID>
<DisplayOID>1.3.6.1.4.1.232.3.2.5.1.1.5</DisplayOID>
<Units />
</SNMPParameter>
</SNMPParameters>
18

• Save the file as HPDriveArray.xml to desktop

• To connect to the WUG server
o Double click on the WUG RDP shortcut on your desktop

o When it opens
 Use your StudentID and password
• Paste HPDriveArray.xml to WUG Server desktop
• Open Windows file explorer and navigate to:
o C:\Program Files (x86)\Ipswitch\WhatsUp\Data\
SNMPExtended
• Drag and drop the HPDriveArray.xml file into the SNMPExtended
directory
o Click continue on the UAC denied access dialog

• Return to your App Server.

3-5 Create New SNMP In the Monitor library dialog

Extended Monitor
• Click the plus
• Select Active Monitor

In the Select Active Monitor Type dialog

19

• In the drop down Scroll down and select SNMP Extended Monitor

• Click OK
In the Service Monitor Dialog
• Name: HP Drive Array Monitor
• Description: SNMP Extended Monitor for an HP Drive Array
• Click Import

o In the Select Import File dialog

 Select HPDriveArray.xml in the drop down

 Click OK

Back in the New SNMP Extended Monitor Dialog

• Threshold to Monitor:
o Click the box in front of Physical Drive Status
20

o Click configure

o In the Edit Threshold … dialog

 Physical Drive Status is down when the: value
 Condition: is greater than
 Value: 2

 Click OK

• Click OK to save

3-6 Create new NT Click on the Plus (+) sign and select Active Monitor
Service Monitor

In the Select Active Monitor Type dialog

21

• In the drop down select NT Service Monitor

• Click OK
In the Service Monitor Dialog
• Name: W3 Service
• Description: Service Monitor for the World Wide Web Publishing
Service
• Protocol to use: Select WMI

• Click the Ellipse button ( …)

• In the Browse for Service dialog
o Host name or IP address to list services on: app
o User name: (domain\username):
 Training\<your StudentID>
o Password:
 Your Student password

o Click OK
o In the Select Service Dialog
22

 Scroll down and select World Wide Web Publishing

Service

 Click OK

• Click OK to save Service monitor

3-7 Create New Http In the Monitor library dialog

Content Monitor • Click the plus
• Select Active Monitor

In the Select Active Monitor Type dialog

• In the drop down Scroll down and select HTTP Content Monitor

• Click OK
23

In the Edit HTTP Content Monitor Dialog

• Name: App Web Site Content Monitor
• Description: HTTP Content Monitor to check the contents of app
server web site
• URL: Change to http://app

• Scroll down to the Web page content section

o Click Request URL contents button
o Select the text “<title>IIS Windows Server</title>” and copy it.

o Paste what you just copied into the Web page content to find:
24

o Click OK to save

You have completed Lab 3 – Active Monitors

25

Lab 4 Performance Monitors

4-1 Open the Monitor The Monitor library should still be open, if not:
Library • Click on Settings
• Mouse over libraries
• Click Monitors

4-2 Create Active Script In the Monitor library

Performance monitor • Click the plus
using two reference • Select Performance Monitor
variables
In the Select Performance Monitor Type dialog
• In the drop down select Active Script Performance Monitor

• Click Select

In the Add Active Script Performance Monitor Dialog

• Name: Retransmitted TCP segments over time
• Description: This performance monitor graphs the percentage of
retransmitted TCP segments over time using two reference variables:
RVtcpOytSegs and RVtcpRetransSegs.
• Script Type: JScript
26

In the Reference Variables Section

• Click the Add button 
• In the Add New Reference Variable dialog
o Name: RVtcpOutSegs
o Description: The total number of TCP segments sent out on
the network
o Object Type: SNMP
o Counter: 1.3.6.1.2.1.6.11
o Instance: 0

• Click Save

In the Reference Variables Section

• Click the Add button 
• In the Add New Reference Variable dialog
o Name: RVtcpRetransSegs
o Description: The total number of TCP segments that were
retransmitted on the system
o Object Type: SNMP
o Counter: 1.3.6.1.2.1.6.12
o Instance: 0

• Click Save
27

In the Script Text area

• Enter the following Script:

/* This script is a JScript that will allow you to graph the percentage of retransmitted
TCP segments over time on a device. For this script, we use two SNMP reference
variables: The first Reference variable RVtcpOutSegs is defined with OID
1.3.6.1.2.1.6.11 and instance 0. It polls the SNMP object tcpOutSegs.0, the total
number of TCP segments sent out on the network. */
var RVtcpOutSegs = parseInt(Context.GetReferenceVariable("RVtcpOutSegs"));

/* The second reference variable RVtcpRetransSegs is defined with OID

1.3.6.1.2.1.6.12 and instance 0. It polls the SNMP object tcpRetransSegs.0, the total
number of TCP segments that were retransmitted on the system. */
var RVtcpRetransSegs = parseInt(Context.GetReferenceVariable("RVtcpRetransSegs"));

//Error Checking
if (isNaN(RVtcpRetransSegs) || isNaN(RVtcpOutSegs)) {
Context.SetResult(1, "Failed to poll the reference variables.");
}
else {
// Compute the percentage:
var TCPRetransmittedPercent = 100 * RVtcpRetransSegs / RVtcpOutSegs;
// Set the performance monitor value to graph
Context.SetValue(TCPRetransmittedPercent);
}

 Click Save

You have now completed Lab 4 – Performance Monitors.

28

Lab 5 Actions
5-1 RDP to your • Minimize WhatsUp Gold to the task bar
WhatsUp gold server • On the desktop double click the RDP shortcut called WUG

• Click Connect
• Enter your Password you were given
• Click Yes
• When the User Account Control dialog opens
o Click Yes

5-2 Open WhatsUp Gold On the WhatsUp Gold server

Admin Console • Click the windows Icon
• Click the Down arrow
• Under Ipswitch WhatsUp Gold
• Click WhatsUp Gold Admin Console
o If the User Account control come back up click Yes Through it

5-3 Open Program On the Admin Console

Options • Click on the Configure Menu
o Then Program Options

5-4 Add New Device In the Program Options Dialog

States • Click Device States button
• Click New

• In the Device State Editor Dialog

o State Name: Down at least 10 min
o Internal State: Not Responding
o State time: 10
o Click OK
29

* Remember the device state color and shape does not apply to WhatsUp
Gold 2017/2018. You may change the colors to match the default states if
you like for a visual reference in the editor only.

In the Program Options Dialog

• Click New
• In the Device State Editor Dialog
o State Name: Down at least 24 hrs.
o Internal State: Not Responding
o State time: 1440

o Click OK
• Close the Console Admin
• Close or minimize the RDP session to return to your APP server

5-5 Open Actions and • Click the Setting menu

Policies Library • Mouse over Actions & Alerts
• Select Actions and Polices

5-6 Create new Scripting In the Action Library (bottom half have the dialog)
Action • Click the plus

• Select PowerShell
30

• In the New PowerShell Script Action dialog

o Name: Restart Windows Service – W3SVC
o Description: PowerShell script action to restart a windows
service
o Timeout (seconds): 10
o Run under device credentials: Checked
o Script text:
#Using a try catch just in-case something goes wrong
try
{
# Get servername
$ip = $Context.GetProperty("Address");
$DnsEntry = [System.Net.DNS]::GetHostByAddress($ip)
$DnsName = [string]$DnsEntry.HostName;

# Get the Windows credentials

$WinUser = $Context.GetProperty("CredWindows:DomainAndUserid");
$WinPass = $Context.GetProperty("CredWindows:Password");
$pwd = convertto-securestring $WinPass -asplaintext -force
$cred = new-object -typename
System.Management.Automation.PSCredential -argumentlist $WinUser,$pwd
Invoke-Command -ComputerName $DnsName -Credential $cred -ScriptBlock
{Get-Service -Name W3SVC | Restart-Service}

# Set the result

$Context.SetResult(0, "Done!")
}
Catch [Microsoft.PowerShell.Commands.ServiceCommandException]
{
# Set the result if it goes wrong
$Context.SetResult(1, “$_.exception.gettype().fullname”)
}

• Click OK to save
You have finished Lab 5 - Actions
31

LAB 6 Add More Actions and Action Policies

6-1 Create new State In the Action Library (bottom half have the dialog)
Change Email Action • Click the plus

• Select Email Action

• In the New Email Action dialog:

o Name: Primary IT
o Description: E-Mail Action for Primary IT Coverage Staff
o Mail from: primary@wugtng.com
Note: Mail server settings were completed in last step of lab 1.

6-2 Modify State Change On the bottom of New Email Action

Mail Content • Click the Mail Content Tab

In the Subject:
• Change it to %Device.DisplayName is %Device.State (%Device.Address)
- %Device.Status
32

In the Message Body:

• Replace the entire body with:
%Device.HostName (%Device.Address) is %Device.State.

Details:
Monitors that are down include: %Device.ActiveMonitorDownNames

Monitors that are up include: %Device.ActiveMonitorUpNames

Contact: %Device.Attribute.Contact
Location: %Device.Attribute.Location

Notes on this device (from device property page):

%Device.Notes

----------------------------------------
This mail was sent on %System.Date at %System.Time
By Ipswitch WhatsUp Gold

• Click Ok to save Primary IT Email Action

6-3 Create new Passive In the Action Library (bottom half have the dialog)
Email Action • Click the plus

• Select Email Action

• In the New Email Action dialog:
o Name: Passive
o Description: E-Mail Action for Passive Monitors
o Mail from: passive@wugtng.com

6-4 Modify Passive On the bottom of New Email Action

Monitor Mail • Click the Mail Content Tab
Content
In the Subject:
• Change “%Device.Type is %Device.State (%Device.HostName).” to
“%PassiveMonitor.DisplayName rcvd from %Device.DisplayName
(%Device.Address)”

In the Message Body:

• Replace the entire contents with:
%Device.HostName (%Device.Address)

Details:
%PassiveMonitor.Payload.*

Notes on this device (from device property page):

%Device.Notes

----------------------------------------
This mail was sent on %System.Date at %System.Time
33

Ipswitch WhatsUp Gold

• Click Ok to save Passive Monitor Email Action

6-5 Create new In the Action Library Dialog
Secondary IT Email • Select the Primary IT Email Action
Action from the • Click Copy
Primary IT action • In the “Edit Email Action” dialog:
o Name: Secondary IT
o Description: E-Mail Action for Secondary IT Coverage Staff
o Mail from: secondary@wugtng.com

• Click Ok to save Secondary IT monitor Email Action

• Close Actions and Policies Library
6-6 Add Email • Click the Setting menu
Notification Action • Mouse over Actions & Alerts
Policy • Select Actions and Polices

• In the Action Policies section at the top

o Click the

• In the New Action Policy Window

o Policy Name: Notification Policy

o Click Add...

• In the Action Builder Dialog

o In the “Select an action from the Action Library:” drop down
 Select Default Web Alarm
o In the Execute the action on the following state change: drop
down
 Select Down at least 2 min
o Check the Repeat Action
34

 Repeat every 20 minutes

o Click OK

• Click Add...
• In the Action Builder Dialog
o Select: Select an action from the Action Library
o In the “Select an action from the Action Library:” drop down
 Select Primary IT
o In the Execute the action on the following state change: drop
down
 Select Down at least 2 min
o Check the Repeat Action
 Repeat every 20 minutes

o Click OK

• Click Add...
• In the Action Builder Dialog
o In the “Select an action from the Action Library:” drop down
 Select Primary IT
35

o In the Execute the action on the following state change: drop

down
 Select Up
o In the Only if the following state was reached:
 Select 2 minutes – (Down at least 2 min)

o Click OK

• Click Add...
• In the Action Builder Dialog
o In the “Select an action from the Action Library:” drop down
 Select Secondary IT
o In the Execute the action on the following state change: drop
down
 Select Down at least 20 min
o Check the Repeat Action
 Repeat every 20 minutes

o Click OK

Click OK to save to close the New Action Policy Window

36

6-7 Add W3 Service In the Action Policies section at the top

Restart Action Policy
• Click the
• In the New Action Policy Window
o Policy Name: W3 Service Restart Policy

o Click Add...
• In the Action Builder Dialog
o In the “Select an action from the Action Library:” drop down
 Select Restart Windows Service – W3SVC
o In the Execute the action on the following state change: drop
down
 Select Down at least 2 min
o Click OK
• Click Ok
• Close the Actions and Policies Library window

You have now completed Lab 6 – More Actions and Action Policies
37

Lab 7 New Device Roles

7-1 Open Role and Sub On the Menu bar
Role Library • Click on Settings
• Mouse over libraries
• Select Roles and Sub Roles

7-2 Create new Role for In Roles and Sub Roles Library
a Domain Controller • Click the Plus and select New Role

• In the Role Editor – New Role: General Tab

o Name: Domain Controller
o Description: Device role to identify servers which are Domain
Controllers in an Active Directory Environment
o Weight: 101

• Click Next or click on the Scan Rules tab

• On the Scan Rules Tab
38

o Click the Add (+) Button

• In the Rule Group dialog

o Click the Add (+) button

• In the Select a Rule Type dialog

o Scroll down and select Hostname contains
39

• In the Rule dialog

o In the Hostname contains string
 Type in: DC

o Click Save

• In the Rule Group dialog

o Click the Add (+) button
• In the Select a Rule Type dialog
o Scroll down and select: WMI query result(s) match regular
expression

o Click OK
40

• In the Rule dialog

o In the WMI Query text box
 Type: SELECT DomainRole FROM
Win32_ComputerSystem
o In the WMI results matches regular expression text box
 Type: (5|4)

• Click Save

• Close the Rule Group Dialog by clicking the X in the upper right hand
corner of the dialog

• Click Next or on the Applied Sub Roles

41

• On the Applied Sub Roles tab click Add (+) button

• In the Add Applied Sub Role dialog

o Select (check the check boxes)
 Windows Infrastructure
 VMWare Virtual Machine
 Windows Server
o Click OK

• Click Next or on the Attributes tab

42

• On the Attributes Tab

o Click Add
• On the Add Attribute dialog
o Enter
 Name: Maintenance
 Value: 1st Thursday of the month

• Click OK

• Click Next or on the Monitors tab

• On the Monitors tab

o Click the Add (+) button
• In the Monitors dialog
43

o Select (check the check box) DNS

o Click OK

• On the Monitors tab monitors list

o Ping
 Check Critical
 Set to always applied
o DNS
 Critical NOT checked
 Set to Check support first

• Click Next or on the Action Policy Tab

44

• On the Action Policy Tab

o In the Action Policy dropdown
 Select Notification Policy

• Click Save

7-3 Create new role for In Roles and Sub Roles Library
Apps server • Click the Plus and select New Role

• In the Role Editor – New Role: General Tab

o Name: ITE Apps Server
o Description: Application Servers in the ITE
o Weight: 105

• Click Next or on the Scan Rules tab

• On the Scan Rules tab
o Click the Add button
• On the Rule Group dialog
o Click Add
45

• On the Select a Rule Type

o Scroll down and select WMI query result(s) is
o Click Ok
• On the Rule dialog
o In the WMI Query text box
 Type: Select CSName FROM Win32_OperatingSystem
o In the WMI results contains value
 Type: <your studentID>-APP
Note: This needs to be in all caps
As an example, if your student ID is St02, you will enter
ST02-APP

o Click Save
• Close the Rule Group Dialog by clicking the X in the upper right hand
corner of the dialog

• Click Next or on the Applied Sub Roles

• On the Applied Sub Roles tab click Add (+) button
• In the Add Applied Sub Role dialog
o Select (check the check boxes)
 AWS Resource
 Windows Infrastructure
 Windows Server
o Click OK
• Click Next or on the Attributes tab
• On the Attributes Tab
o Click Add
• On the Add Attribute dialog
o Enter
 Name: Maintenance
 Value: 2nd Tuesday of the month
o Click OK
• On the Attributes Tab
o Click Add
• On the Add Attribute dialog
o Enter
 Name: PzAlert-Drive-C:\
46

 Value: 40
o Click OK

• Click Next or on the Monitors tab:

• On the Monitors tab
o Click the Add (+) button
• In the Monitors dialog
o Under the type: Active, select (check the check box)
 HTTP (Hypertext Transfer Protocol (Web Server))
 W3 Web Service
 App Web Site Content Monitor
o Click OK
• On the Monitors tab monitors list
o Ping
 Check Critical
 Set to always applied
o W3 Service
 Critical checked
 Set to Check support first
o HTTP
 Critical checked
 Set to Check support first
o App Web Site Content Monitor
 Critical NOT checked
 Set to Check support first
47

NOTE: The order in which the critical checkboxes are checked sets the
criticality order of the monitors, first checked is 1, second checked is 2,
and so on, not the order they appear in the monitors list.

• Click Next or on the Action Policy Tab

• On the Action Policy Tab
o In the Action Policy dropdown
 Select Notification Policy

• Click Save

7-4 Edit default switch In Roles and Sub Roles Library

sub role • Click the  to collapse the Role section

• In the Sub Role section

o Scroll down and select the Switch sub role
o Click on the Edit button 

• Click the Monitors tab

• On the Monitors tab
o Click the Add (+) button
• In the Monitors dialog
o Under the type: Active, select
 Cisco Switch CPU
o Under the type: Performance, select
 Retransmitted TCP Segments over time
o Click OK
48

• On the Monitors tab monitors list

o Cisco Switch CPU
 Critical NOT checked
 Set to check support first
o Retransmitted TCP Segments over time
 Set to Check support first

• Click Save

7-5 Close the Roles and Click the X in the upper right hand corner of the Roles and Sub Roles Library
Sub Roles Library dialog box.

You have now completed Lab 7 - New Device Roles.

49

Lab 8 Network Discovery

8-1 Schedule a Seed On the Main Menu Bar
Scan • Click Discover
• Then Click New Scan

• In the Include area

o Select Seed Address Scan
 Scan Depth: 3
o Leave Gateway IP and Local Subnet checked
o In Include text box type
 192.168.200.1

• Scroll down and expand the Advanced section

• Scroll to the bottom and set the SNMP timeout to

o 3000 (ms)
50

• Click Credentials
o Verify Use Current and future credentials is checked

• Click Schedule
o Check Schedule
o Under Schedule Options
 Select Weekly
• Schedule your scan based on the Table below
(your instructor may change the times based
on Non-US classes)

Student ID Day Time (GMT)

St01 / St16 Tomorrow (Thursday) 12:00 AM
St02 / St17 Tomorrow (Thursday) 12:30 AM
St03 / St18 Tomorrow (Thursday) 1:00 AM
St04 / St19 Tomorrow (Thursday) 1:30 AM
St05 / St20 Tomorrow (Thursday) 2:00 AM
St06 / St21 Tomorrow (Thursday) 2:30 AM
St07 / St22 Tomorrow (Thursday) 3:00 AM
St08 / St23 Tomorrow (Thursday) 3:30 AM
St09 / St24 Tomorrow (Thursday) 4:00 AM
St10 / St25 Tomorrow (Thursday) 4:30 AM
St11 / St26 Tomorrow (Thursday) 5:00 AM
St12 / St27 Tomorrow (Thursday) 5:30 AM
St13 / St28 Tomorrow (Thursday) 6:00 AM
St14 / St29 Tomorrow (Thursday) 6:30 AM
St15 / St30 Tomorrow (Thursday) 7:00 AM
*** Times are based on Server Time-Zone (GMT)
51

• Click Save

• In The Save Scan Settings? Dialog

o Name – Weekly Scan
o Description – Scans the ITE once a week
o Click OK

You have now completed Lab 8 - Network Discovery.

52

Lab 9 Start Monitoring

9-1. Open Discover Click The discover Menu
Network • Select Discovered Network

9-2. Hide wireless clients In the Filtered Text Box

• Type 192.168.225
• Click Name/IP

• Select the device(s) which have IP Address for their Display Name

• In the group device information card

o Click the Hide devices button 

A confirmation box will appear.

The devices are no longer displayed in the list

• Click the Clear All to clear the filter

53

9-3. Start monitoring In Discovered Devices list

devices • Check the top box of the list to select all your devices

• In the information Card

o Click Start/Update Monitoring

In the Start/Update Group dialog

• Click Start

• Click My Network Button in the menu bar

Notice device will start populating in the My Network Map/List

Once all your devices are being monitored, you can proceed to the next step
54

9-4. Verify Role and Sub In the My Network

Role Applications • Apply Switch Role filter
o In the filter text box type: Switch
 In the Roles
• Select Switch to apply the filter

o Open a Switch’s device properties

 Verify that the custom Active Script monitors were
added to the Cisco Switches
• Clear Filters
• Apply Domain Controller Role Filter
o In the filter text box type: Domain Controller
 In the Roles
• Select Domain Controller to apply filter
o Open a Device’s device properties
 Verify everything which was supposed to be applied
was applied

9-5. Add Service restart In the My Network

action policy to W3 • In the upper Left hand side of the map view
Service o Click the Funnel Icon (Filters)
• Or click the filters tab if you are in the list view
• In the Filtered Text Box
o Type app
• In the Roles section
o Click ITE Apps Server
55

• Select you App server and then click on Device Properties

In the device properties

• On the monitors tab
o Select W3 Service Monitor
o Click Edit

• In the Active Monitor Properties page

o Click Next
o In the Apply this Action Policy drop down
 Select W3 Service Restart Policy

o Click Finish
9-6 Verify Actions and On your App Server
Action Policies • Open the Windows Service manager by
o clicking the Start Button
o Then type Services.msc
o Click on the Services Icon that appears below the search box

• In the Services manager

o Scroll to the bottom of the services list
o Select the World Wide Publishing Service
o Click Stop Service

• Return to WhatsUp Gold Web Interface

56

o Clear all filters from the My Network Map

• After two minutes (plus the web interface interval), you should see a
large popup window on your screen, as the web alarm action triggers

• Click the Dismiss button on the Web Alarm

• Go into the web mail
o Open another web browser tab
 Enter url: mail.wugtng.com
o Enter your email address and student password
o Verify Down Notification was sent
• In Windows Services Manager
o Verify World Wide Web Publishing Service Restarted
• Back in Web Mail
o Verify Up Notification was sent
• Return to WhatsUp Gold Web Interface

You now completed Lab 9 - Start Monitoring.

57

Lab 10 Custom Dynamic Group

10-1 Add Device On the My Network
Attributes • Click the filter button
o Type TNG-MGMT
o Click on Name/IP to filter the map
• Select the device so the information card is displayed
• On the Device Information Card, click on the Device Properties button in the
upper right hand corner

• In the Device Properties

o Click on the Monitors Tab if not already selected
o Scroll down to the Type: Performance
• Select the Disk Utilization and click edit to open the Configure Disk Utilization
Dialog
o Ensure the following values are set
 Protocol: WMI
 Collect Data for: All disks
 Data collection interval: 10
o Notice the name of both disks;
 One is “C:\”
 The other is “D:\”

o Click “OK” to close

In the Device properties page

• Click on the Attributes tab
• Click the + button to add a new attribute
o In the Add Attribute Dialog
58

 Attribute name: PzAlert-Drive-C:\

 Attribute value: 40
 Click OK
• Click the + button to add a new attribute
o In the Add Attribute Dialog
 Attribute name: PzAlert-Drive-D:\
 Attribute value: 85
 Click OK
o Close Device Properties

10-2 Add New On the My Network Map

Dynamic Group • Click on the Groups Tab

• Select New Group from the Action Menu

• In the New Group dialog

o Click on Advanced
o Click on WUG Dynamic Group
• In the Create Dynamic Group dialog
o Select Use the Dynamic Group builder
o Click OK
• In the Dynamic Group Properties dialog
o Click the Convert Button

• In the Warning Dialog box

o Click Yes button
• In the Dynamic Group Properties dialog
o Group Name: PzAlert-DriveSpace
o Description: Dynamic Group with Devices Drive Space out of Threshold
59

o SQL Filter:
o Select all text and remove
o Then enter the following SQL Query

SELECT DISTINCT dbo.DeviceAttribute.nDeviceID

FROM dbo.PivotStatisticalMonitorTypeToDevice INNER JOIN
dbo.StatisticalDiskIdentification ON
dbo.PivotStatisticalMonitorTypeToDevice.nPivotStatisticalMonitorTypeToDeviceID =
dbo.StatisticalDiskIdentification.nPivotStatisticalMonitorTypeToDeviceID INNER JOIN
dbo.DeviceAttribute ON dbo.PivotStatisticalMonitorTypeToDevice.nDeviceID =
dbo.DeviceAttribute.nDeviceID AND
dbo.StatisticalDiskIdentification.sDescription = RIGHT(dbo.DeviceAttribute.sName,
LEN(dbo.StatisticalDiskIdentification.sDescription)) INNER JOIN
dbo.StatisticalDiskCache ON dbo.StatisticalDiskIdentification.nStatisticalDiskIdentificationID =
dbo.StatisticalDiskCache.nStatisticalDiskIdentificationID AND
CAST(dbo.DeviceAttribute.sValue AS Float) < dbo.StatisticalDiskCache.nUsed_Max /
dbo.StatisticalDiskCache.nSize * 100
WHERE (dbo.DeviceAttribute.sName LIKE N'PzAlert-Drive%') AND (dbo.StatisticalDiskCache.nSize > 0)

o Click Validate
o Click OK to close confirmation dialog
o Click OK

• You should see your App server and the TNG-MGMT server in the device list of
your new dynamic group

You have completed Lab 10 – Custom Dynamic Group

60

Lab 11 Advanced Alert Center Notification Policy

11-1 Add new Go to Settings: Actions & Alerts: Alert Center Libraries
threshold with • At the Top of the Alert Center Libraries page
advanced • Click Add (+) button
alerting • Select Threshold Type Dialog
o In the What type.... drop down
 Select Performance Disk

11-2 Add new • In the “New Disk Utilization Threshold” Dialog

threshold with o Name: PzAlert Disk Utilization via Attribute (Auto-Resolve)
advanced o Threshold section
alerting  This threshold will alert when:
 disk utilization Exceeds 40 % for more than” 10 minutes
Note: This should be set to the value that you want to catch
o Devices to Monitor Section
 Click Select... button
 In the Threshold Devices dialog
• Select This threshold applies to ONLY the following
devices:
• Beside the second/bottom window click Add... button
 In the Select a Device Group dialog
• Expand Dynamic Group examples and select “PzAlert-
DriveSpace”

• Click “OK”
 Click OK to close Threshold Devices
o Threshold Check Section
 Check Threshold every 1 minutes
61

 Place a check in Automatically resolve items no longer out of

threshold check box
• Click OK to close New Disk Utilization Threshold
• Close the Alert Center Library

11-3 View Advanced Open Alert Center under Analyze: Dashboards: Alert Center
Alerting • You should see the PzAlert Disk Utilization via Attribute (Auto-Resolve) in Alert
Center

11-4 Clear Alerts Return to the PzAlert-DriveSpace Group

• In the Group Picker

o Click on the Action Menu
 Select Edit Devices: Attributes

• In the Edit Attributes Dialog

o Operation: Add / Update
o Attribute Name: PzAlert-Drive-C:\
o Value: 85
o Click OK

• Return to Alert Center

• Alert is now cleared (may take a minute or more)
You have completed Lab 11 – Advanced Alert Center
62

Lab 12 Custom Content Dashboard Views

NOTE:
This lab requires a free Google Maps API key which can be obtained from here:
https://developers.google.com/maps/documentation/javascript/get-api-key Please note that you will need a
Google account in order to complete this lab. If you’d prefer not to use a personal Google account, you can create a
new free one here: https://accounts.google.com/signup/v2/webcreateaccount
You are not required to finish this lab if you choose not to.
However, if you plan on implanting this in your own environment, the same or new key will be needed.
But rest assured that once this course is completed, all of the information entered in to the Training WhatsUp Gold
installation is completely and irrevocably removed when the AWS virtual machines are torn down following the end
of the course.
12-1 Obtain Google API Open a new Web Browser Tab
Key • Go to
https://developers.google.com/maps/documentation/javascript/get-
api-key and follow their instructions
• Copy the api-key obtained from above
• Minimize the Web Browser
• Open Notepad and paste key for now
12-2 • Open the Class Files folder located on the desktop

• Right mouse click GoogleMaps_Devices.asp

o Select Open with...
o Then click “Try an app on this PC
o Click Notepad
o Scroll down to find var sAPIKey = "your-api-key-here";

o Replace only your-api-key-here

 With the api-key you copied earlier
o Save and close GoogleMaps_Devices.asp

• Repeat above steps for the GoogleMaps_Groups.asp file

12-3 Copy files into WUG In the Class Files Folder on Desktop
Install directory
63

• Select GoogleMaps_Devices.asp, the GoogleMaps_Groups.asp, and

markerwithlabel.js files and copy them all

• Use the RDP Link on Desktop to remote to your WUG server

Once on WUG server
• Right mouse click anywhere on the desktop and select paste
o Open File Exporer and navigate to
 C:\Program Files
(x86)\Ipswitch\WhatsUp\html\NmConsole
• Select all three files you copied to the desktop
o Drag and drop them into the NmConsole folder in the file
explorer dialog

o In the Access Denied dialog

 Check Do this for all current items
 Click Continue

• Close the file explorer window

• Return to your APP server

12-4 Open Home In the WhatsUp Gold Web Interface

Dashboard • Click Analyze
• Make sure Dashboard are selected
• Select Home Dashboards

• Go through each of the default Home dashboards

64

12-5 Create New Device In the Home Dashboard screen

Dashboard view • Click the + Icon on the right hand side to add a new dashboard

• Select empty view

• In the Settings Dialog

o View Name: Custom Devices View
o Columns: 1
o Description: Device(s) Google Maps geolocation

12-6 Add Report On the right under Add Reports

• Click the Arrow in front of Custom Content
o Click the action menu to the right of Free Form Text/HTML and
select add to column>Column 1 (or you can drag and drop)

12-7 Edit HTML On the right hand side of the Free Form Text/HTML report you just added
• Click on the settings button to open the report settings dialog

In the Report Settings Dialog

65

• Title: Device Geolocation

• Click on Source Edit button

• Paste the following into the Report Settings Dialog

<center><iframe src="/NmConsole/GoogleMaps_Devices.asp" style="border:0px

#FFFFFF none;" name="dash_frame" scrolling="no" frameborder="0"
marginheight="0px" marginwidth="0px" height="700px"
width="100%"></iframe></center>

• Click OK to save it

12-8 Create New Group Repeat step 12-5

Dashboard view • In the Settings Dialog
o View Name: Custom Group View
o Columns: 1
o Description: Device Group Google Maps geolocation

Repeat step 12-6

Repeat step 12-7

In the Report Settings Dialog
• Title: Device Group Geolocation
• Click on Source Edit button
• Paste the following into the Report Settings Dialog

<center><iframe src="/NmConsole/GoogleMaps_Groups.asp" style="border:0px

#FFFFFF none;" name="dash_frame" scrolling="no" frameborder="0"
marginheight="0px" marginwidth="0px" height="700px"
width="100%"></iframe></center>

• Click OK to save it
66

12-9 Add Devices to map In a new web browser tab

• Enter url: http://itouchmap.com/latlong.html
o Enter a city or an address to get the Latitude and Longitude
o Copy the Latitude,Longitude

Back in the WhatsUp Gold Web Admin

• Select a device/devices
(any device(s) you want to use)
• Add a new Attribute to the device(s)
o Name: LatLong
o Value: paste in the Latitude,Longitude you copied earlier
 It must be in that format Latitude,Longitude

Repeat above steps for different Latitudes, Longitudes (maybe just change the
ending number by +-1 for different devices) your choice

• Zoom in on Map to view devices

12-10 Add Group(s) to Obtain the same or different (again your choice) Latitude,Longitude using
map steps described in step 12-9

• Select a group to add to map

(Select any group you want from the groups tab in list view or
group picker in Map view)

o Using the Action Menu

 Select Edit Group

o Update the description in the Group properties dialog with the

Latitude,Longitude

Repeat to add more groups if you like.

• Zoom in on Map to view groups

You now completed Lab 12 - Custom Dashboards Views