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INTRODUCTION
Performance issues can be very frustrating for end-users, as well as complex to
diagnose and resolve. This is particularly true for problems experienced at remote
locations where help may not be readily available. Even more difficult is the
diagnosis of intermittent issues, especially when there does not appear to be a direct
correlation to a time or system load pattern. It can be costly to involve technology
teams spanning all the interacting technologies, and even more costly when
engaging external parties to assist.
The effects of network latency may become significant and inescapable for users in
remote locations working over a WAN link. This may lead to occasions where end-
user expectations and the throughput necessary to sustain the business will need to
be balanced against the practical and economic limits of the available network
capacity.
While there is a plethora of tools available to monitor the system, database, and
application tiers, there are very few available to diagnose performance at remote
locations. There are even fewer options available to an end-user.
There are two diagnostic tools available in the Oracle E-Business Suite:
• The Network test Form
• The Client Analyzer
It is important to understand the purpose of the tools, their limitations, and how to
interleave and compare the Oracle E-Business Suite network results with the
output from simple operating system commands. The techniques do not require
specialized skills and therefore much progress can be made towards identifying the
root cause of the problem by junior system administration staff and suitably
experienced end-users.
CONCLUSION
The Network Test form and Client System Analyzer can provide information
essential to a holistic performance investigation. They can be easily understood and
employed by end-users to collect performance information when problems occur
therefore eliminating the need to deploy extensive monitoring tools at remote sites.
Furthermore, having users collect the information alleviates the requirement for
lengthy involvement by IT staff while they wait for transient problems to occur.
Comparing results from Oracle E-Business Suite utilities with those from standard
Comparing results from Oracle E-Business
network utilities such as ping and traceroute can provide the basis for a powerful
Suite with standard network utilities is a
useful diagnostic technique. technique that not only help create a composite picture, but can also help isolate a
problem to the network, middle tier, or other system component. These techniques
have been used to quickly establish the root cause of network problems during
many holistic performance investigations.
To eliminate the need to have users type in Comparing Large and Small Packet Response Times
the requisite ping command each time, use
The size of data packets is set by the Maximum Transmission Unit (MTU); the vast
a shortcut to run a batch file. Alternatively,
majority of networks are set to 1500 bytes for IP traffic though Ethernet frame
use a more sophisticated graphical tool
such as Shunra Cloud Catcher (shown in headers can vary. Some networks use jumbo packets, which are generally 9,000
the next section). bytes. You can check the value with your network administrator, or use the
approach described in the MTU section of this appendix.
The following examples show how a user would use ping with differing packet sizes
from a DOS command prompt.
C:>ping 10.10.10.1
Pinging 10.10.10.1 with 32 bytes of data:
Reply from 10.10.10.1: bytes=32 time=227ms TTL=243
Reply from 10.10.10.1: bytes=32 time=192ms TTL=243
Reply from 10.10.10.1: bytes=32 time=193ms TTL=243
Reply from 10.10.10.1: bytes=32 time=191ms TTL=243
Ping statistics for 10.10.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 191ms, Maximum = 227ms, Average = 200ms
On Windows, the command ping -n 1000 <ip address> will send 1000 packets.
C:> ping -l 1472 -n 1000 10.10.10.1
Pinging 10.10.10.1 with 1472 bytes of data:
Reply from 10.10.10.1: bytes=1472 time=360ms TTL=243
Reply from 10.10.10.1: bytes=1472 time=323ms TTL=243
……… ………
……… ………
Ping statistics for 10.10.10.1:
Packets: : Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 230ms, Maximum = 360ms, Average = 298ms
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