First aid in the workplace

Code of practice 2014

This Queensland code of practice was made by the Attorney-General and Minister for Justice on
30 May 2014.

This code commences on 30 May 2014.

This code is based on a national model code of practice developed by Safe Work Australia and
approved by the Select Council on Workplace Relations in July 2012 as part of the harmonisation
of work health and safety laws.

PN11670

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Contents
Foreword ....................................................................................................................................... 3
Scope and application .................................................................................................................. 4
1. Introduction ........................................................................................................................... 5
1.1 The meaning of key terms ................................................................................................ 5
1.2 Who has health and safety duties in relation to first aid? ................................................... 5
1.3 What is required in providing first aid? .............................................................................. 6
2. How to determine first aid requirements for your workplace............................................. 8
2.1 The nature of the work and workplace hazards ................................................................. 8
2.2 Size and location of the workplace .................................................................................... 9
2.3 The number and composition of workers and other people ............................................... 9
3. First aid equipment, facilities and training ........................................................................ 10
3.1 First aid kits .................................................................................................................... 10
3.2 First aid signs.................................................................................................................. 11
3.3 Other first aid equipment ................................................................................................. 11
3.4 First aid facilities ............................................................................................................. 12
3.5 First aiders ...................................................................................................................... 13
3.6 First aid procedures ........................................................................................................ 15
3.7 Providing first aid information .......................................................................................... 16
4. Reviewing your first aid requirements............................................................................... 16
Appendix A – First aid and the risk management process ...................................................... 17
Appendix B – Example of a first aid assessment ..................................................................... 18
Appendix C – Example of contents for a first aid kit ................................................................ 20
Appendix D – Standard precautions for infection control ....................................................... 22

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Foreword
This code of practice on first aid in the workplace is an approved code of practice under section
274 of the Work Health and Safety Act 2011 (the Act).
An approved code of practice is a practical guide to achieving the standards of health, safety and
welfare required under the Act and the Work Health and Safety Regulation 2011 (the Regulation).
A code of practice applies to anyone who has a duty of care in the circumstances described in the
code. In most cases, following an approved code of practice would achieve compliance with the
health and safety duties in the Act, in relation to the subject matter of the code. Like Regulations,
codes of practice deal with particular issues and do not cover all hazards or risks that may arise.
The health and safety duties require duty holders to consider all risks associated with work, not
only those for which Regulations and codes of practice exist.
Codes of practice are admissible in court proceedings under the Act and Regulations. Courts may
regard a code of practice as evidence of what is known about a hazard, risk or control and may
rely on the code in determining what is reasonably practicable in the circumstances to which the
code relates.
Compliance with the Act and Regulations may be achieved by following another method, such as a
technical or an industry standard, if it provides an equivalent or higher standard of work health and
safety than the code.
An inspector may refer to an approved code of practice when issuing an improvement or
prohibition notice.
This code of practice has been developed by Safe Work Australia as a model code of practice
under the Council of Australian Governments’ Inter-Governmental Agreement for Regulatory and
Operational Reform in Occupational Health and Safety for adoption by the Commonwealth, state
and territory governments.

Scope and application

This code provides practical guidance for persons conducting a business or undertaking on how to
comply with duties under the Act and Regulations to provide adequate first aid facilities in the
workplace. It includes information on first aid kits, procedures, facilities and training for first aiders.
This code applies to all types of work and all workplaces covered by the Act, including workplaces
that are outdoors, mobile or remote.
How to use this code of practice
In providing guidance, the word ‘should’ is used in this code to indicate a recommended course of
action, while ‘may’ is used to indicate an optional course of action.
This code also includes various references to provisions of the Act and Regulations which set out
the legal requirements. These references are not exhaustive. The words ‘must’, ‘requires’ or
‘mandatory’ indicate that a legal requirement exists and must be complied with.

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1. Introduction
Providing immediate and effective first aid to workers or others who have been injured or become
ill at the workplace may reduce the severity of the injury or illness and promote recovery. In some
cases it could mean the difference between life and death.

1.1 The meaning of key terms

First aid is the immediate treatment or care given to a person suffering from an injury or illness
until more advanced care is provided or the person recovers.
First aider is a person who has successfully completed a nationally accredited training course or
an equivalent level of training that has given them the competencies required to administer first aid.
First aid equipment includes first aid kits and other equipment used to treat injuries and illnesses.
First aid facilities include first aid rooms, health centres, clean water supplies and other facilities
needed for administering first aid.
High risk workplace means a workplace where workers are exposed to hazards that could result
in serious injury or illness and would require first aid. Examples of workplaces that may be
considered high risk are ones in which workers:
 use hazardous machinery (e.g. mobile plant, chainsaws, power presses and lathes)
 use hazardous substances (e.g. chemical manufacture, laboratories, horticulture, petrol
stations and food manufacturing)
 are at risk of falls that could result in serious injury (e.g. construction and stevedoring)
 carry out hazardous forms of work (e.g. working in confined spaces, welding, demolition,
electrical work and abrasive blasting)
 are exposed to the risk of physical violence (e.g. working alone at night, cash handling or
having customers who are frequently physically aggressive)
 work in or around extreme heat or cold (e.g. foundries and prolonged outdoor work in extreme
temperatures).
Low risk workplace means a workplace where workers are not exposed to hazards that could
result in serious injury or illness such as offices, shops or libraries. Potential work-related injuries
and illnesses requiring first aid would be minor in nature.

1.2 Who has health and safety duties in relation to first aid?
A person conducting a business or undertaking has the primary duty under the Act to ensure,
so far as is reasonably practicable, that workers and other persons are not exposed to health and
safety risks arising from the business or undertaking.
The Regulations place specific obligations on a person conducting a business or undertaking in
relation to first aid, including requirements to:
 provide first aid equipment and ensure each worker at the workplace has access to the
equipment
 ensure access to facilities for the administration of first aid
 ensure that an adequate number of workers are trained to administer first aid at the workplace
or that workers have access to an adequate number of other people who have been trained to
administer first aid.
A person conducting a business or undertaking may not need to provide first aid equipment or
facilities if these are already provided by another duty holder at the workplace and they are
adequate and easily accessible at the times that the workers carry out work.
Officers, such as company directors, have a duty to exercise due diligence to ensure that the
business or undertaking complies with the Act and Regulations. This includes taking reasonable
steps to ensure that the business or undertaking has and uses appropriate resources and
processes to eliminate or minimise risks to health and safety.

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Workers have a duty to take reasonable care for their own health and safety and must not
adversely affect the health and safety of other persons. Workers must comply with any reasonable
instruction and cooperate with any reasonable policy or procedure relating to health and safety at
the workplace, such as procedures for first aid and for reporting injuries and illnesses.

1.3 What is required in providing first aid?

First aid requirements will vary from one workplace to the next, depending on the nature of the
work, the type of hazards, the workplace size and location, as well as the number of people at the
workplace. These factors must be taken into account when deciding what first aid arrangements
need to be provided.
This code provides information on using a risk management approach to tailor first aid that suits
the circumstances of your workplace, while also providing guidance on the number of first aid kits,
their contents and the number of trained first aiders that are appropriate for some types of
workplaces.
The risk management approach involves the following four steps (summarised in Appendix A):
 identifying hazards that could result in work-related injury or illness
 assessing the type, severity and likelihood of injuries and illness
 providing the appropriate first aid equipment, facilities and training
 reviewing your first aid requirements on a regular basis or as circumstances change.
Guidance on the general risk management process is available in the How to manage work health
and safety risks code of practice.
Consulting your workers
Consultation involves sharing of information, giving workers a reasonable opportunity to express
views and taking those views into account before making decisions on health and safety matters.

The Act section. 47: A person conducting a business or undertaking must consult, so far as is
reasonably practicable, with workers who carry out work for the business or undertaking who
are (or likely to be) directly affected by a work health and safety matter.
The Act section. 48: If the workers are represented by a health and safety representative, the
consultation must involve that representative.

You must consult your workers when making decisions about what facilities are needed, including
those required for administering first aid. Consultation should include:
 the number, location and contents of first aid kits and other equipment
 the type of first aid facilities that may be needed
 first aid procedures
 the number of first aiders.

Consulting, co-operating and co-ordinating activities with other duty holders

The Act section. 46: A person conducting a business or undertaking must consult, co-operate
and co-ordinate activities with all other persons who have a work health or safety duty in
relation to the same matter, so far as is reasonably practicable.

Sometimes you may have responsibility for health and safety together with other business
operators who are involved in the same activities or who share the same workplace. In these
situations, you should communicate with each other to find out who is doing what and work

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together in a co-operative and co-ordinated way so that all risks are eliminated or minimised so far
as is reasonably practicable.
For example, if you provide labour hire workers as part of your business you have a duty of care as
well as the host business. In these situations, you must discuss the hazards and risks associated
with the work and ensure the host business has appropriate first aid arrangements that your
workers can access.
If you share your workplace with other businesses that have workers trained in administering first
aid, you may be able to ensure that your workers have access to them instead of training your own
workers. In these circumstances, it will be necessary to:
 consult the other business operators to work out what first aid arrangements are needed
 co-operate with each other in sharing first aid equipment and facilities
 co-ordinate access to the first aiders.
Further guidance on consultation is available in the Work health and safety consultation, co-
operation and co-ordination code of practice.

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2. How to determine first aid requirement first aid
requirements for your workplace

Regulation section 42: When considering how to provide first aid, a person conducting a
business or undertaking must consider all relevant matters including:
 the nature of the work being carried out at the workplace
 the nature of the hazards at the workplace
 the size, location and nature of the workplace
 the number and composition of the workers at the workplace.

2.1 The nature of the work and workplace hazards

Certain work environments have greater risks of injury and illness due to the nature of work being
carried out and the nature of the hazards at the workplace. For example, factories, motor vehicle
workshops and forestry operations have a greater risk of injury that would require immediate
medical treatment than offices or libraries. These workplaces will therefore require different first aid
arrangements.
Table 1: Injuries associated with common workplace hazards that may require first aid
Hazard Potential harm
Manual tasks Overexertion can cause muscular strain.
Working at height Slips, trips and falls can cause fractures, bruises, lacerations,
dislocations, concussion.
Electricity Potential ignition source could cause injuries from fire.
Exposure to live electrical wires can cause shock, burns and
cardiac arrest.
Machinery and equipment Being hit by moving vehicles, or being caught by moving parts of
machinery can cause fractures, amputation, bruises, lacerations,
dislocations.
Hazardous chemicals Toxic or corrosive chemicals may be inhaled, contact skin or
eyes causing poisoning, chemical burns, irritation.
Flammable chemicals could result in injuries from fire or
explosion.
Extreme temperatures Hot surfaces and materials can cause burns. Exposure to heat
can cause heat stress and fatigue. Exposure to extreme cold
can cause hypothermia and frost bite.
Radiation Welding arc flashes, ionizing radiation and lasers can cause
burns
Violence Behaviours including intimidation and physical assault can
cause nausea, shock and physical injuries
Biological Infection, allergic reactions
Animals Bites, stings, kicks, scratches

Records of injuries, illnesses, ‘near miss’ incidents and other information that has already been
obtained to assist in controlling risks at the workplace will be useful to make appropriate decisions
about first aid.

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You should check the safety data sheets (SDS) for any hazardous chemicals that are handled,
used or stored at your workplace. The SDS provides information about the chemical, possible
health effects, controls that may be used to reduce exposure and first aid requirements.
Manufacturers, importers and suppliers of hazardous chemicals have a duty under the Regulations
to ensure that the current SDS is provided to a person at the workplace if the person asks for it.

2.2 Size and location of the workplace

In relation to the size and location of the workplace, you should take into account:
 the distance between different work areas
 the response times for emergency services.
First aid equipment and facilities should be located at convenient points and in areas where there
is a higher risk of an injury or illness occurring.
A large workplace may require first aid to be available in more than one location if:
 work is being carried out a long distance from emergency services
 small numbers of workers are dispersed over a wide area
 access to a part of the workplace is difficult
 the workplace has more than one floor level.
Where there are separate work areas (e.g. a number of buildings on a site or multiple floors in an
office building), it may be appropriate to locate first aid facilities centrally and provide first aid kits in
each work area. This may include portable first aid kits in motor vehicles and other separate work
areas.
The distance of the workplace from ambulance services, hospital and medical centres should be
taken into account when determining your first aid requirements. For example, if life-threatening
injuries or illnesses could occur and timely access to emergency services cannot be assured, a
person trained in more advanced first aid techniques (such as the provision of oxygen) will be
needed.
Additional first aid considerations may be necessary for workers in remote or isolated areas. For
example, where access is difficult due to poor roads or weather conditions, arrangements may
need to include aerial evacuation.
In minimising the risks to health and safety associated with remote or isolated work, you must
provide a system of work that includes effective communication with the worker. This will assist in
enabling an immediate response in an emergency. Further guidance about working in remote or
isolated areas is available in the Managing the work environment and facilities code of practice.

2.3 The number and composition of workers and other people

When considering the size of your workforce, you should include any contractors, subcontractors,
and volunteers you engage. This may mean the size of your workforce may vary over time. For the
purposes of deciding who requires access to first aid, you should consider the maximum number of
workers that you may engage at any one time. Generally, a larger workforce requires more first aid
resources.
You should also consider:
 the particular needs of workers who have a disability or a known health concern
 others at your workplace who are not your workers (e.g. students in workplaces such as
schools, members of the public in places of entertainment, fairgrounds and shopping centres).
Appendix B provides an example of how to determine first aid requirements.

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3. First aid equipment, facilities and training
The information provided in this chapter may be used as a guide to determine the appropriate first
aid equipment, facilities, first aiders and procedures needed in various workplaces.
First aid equipment, facilities and first aiders must be accessible to workers whenever they work,
including those working night shifts or overtime.

3.1 First aid kits

All workers must be able to access a first aid kit. This will require at least one first aid kit to be
provided at their workplace.
Contents
The first aid kit should provide basic equipment for administering first aid for injuries including:
 cuts, scratches, punctures, grazes and splinters
 muscular sprains and strains
 minor burns
 amputations and/or major bleeding wounds
 broken bones
 eye injuries
 shock.
The contents of first aid kits should be based on a risk assessment. For example, there may be
higher risk of eye injuries and a need for additional eye pads in a workplace where:
 chemical liquids or powders are handled in open containers
 spraying, hosing or abrasive blasting operations are carried out
 there is any possibility of flying particles causing eye injuries
 there is a risk of splashing or spraying of infectious materials
 welding, cutting or machining operations are carried out.
Additional equipment may be needed for serious burns and remote workplaces.
The recommended content of a typical first aid kit and information on additional equipment is
provided in Appendix C.
Design of kits
First aid kits can be any size, shape or type to suit your workplace, but each kit should:
 be large enough to contain all the necessary items
 be immediately identifiable with a white cross on green background that is prominently
displayed on the outside
 contain a list of the contents for that kit
 be made of material that will protect the contents from dust, moisture and contamination.
Location
In the event of a serious injury or illness, quick access to the kit is vital. First aid kits should be kept
in a prominent, accessible location and able to be retrieved promptly. Access should also be
ensured in security-controlled workplaces. First aid kits should be located close to areas where
there is a higher risk of injury or illness. For example, a school with a science laboratory or
carpentry workshop should have first aid kits located in these areas. If the workplace occupies
several floors in a multi-storey building, at least one kit should be located on every second floor.
Emergency floor plans displayed in the workplace should include the location of first aid kits.
A portable first aid kit should be provided in the vehicles of mobile workers if that is their workplace
(e.g. couriers, taxi drivers, sales representatives, bus drivers and inspectors). These kits should be
safely located so as not to become a projectile in the event of an accident.

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Restocking and maintaining kits
A person in the workplace should be nominated to maintain the first aid kit (usually a first aid
officer) and should:
 monitor access to the first aid kit and ensure any items used are replaced as soon as
practicable after use
 undertake regular checks (after each use or, if the kit is not used, at least once every 12
months) to ensure the kit contains a complete set of the required items (an inventory list in the
kit should be signed and dated after each check)
 ensure that items are in good working order, have not deteriorated and are within their expiry
dates and that sterile products are sealed and have not been tampered with.

3.2 First aid signs

Displaying well-recognised, standardised first aid
signs will assist in easily locating first aid
equipment and facilities. First aid signs may be
constructed to suit individual requirements but
should comply with AS 1319: 1994 - Safety Signs
for the Occupational Environment.

3.3 Other first aid equipment

In addition to first aid kits, you should consider
whether any other first aid equipment is necessary
to treat the injuries or illnesses that could occur as
a result of a hazard at your workplace.
Automatic defibrillators
Providing an automatic defibrillator can reduce the
risk of fatality from cardiac arrest and is a useful
addition for workplaces where there is a risk of
electrocution or where there are large numbers of
members of the public.
Automatic defibrillators are designed to be used by trained or untrained persons. They should be
located in an area that is clearly visible, accessible and not exposed to extreme temperatures.
They should be clearly signed and maintained according to the manufacturer’s specifications.
Eye wash and shower equipment
Eye wash and shower equipment may be permanently fixed or portable, depending on the
workplace. Eye wash equipment should be provided where there is a risk of hazardous chemicals
or infectious substances causing eye injuries.
Immediate access should be provided to shower equipment in workplaces where there is a risk of:
 exposure to hazardous chemicals resulting in skin absorption or contamination from infectious
substances
 serious burns to a large area of the face or body (including chemical or electrical burns or
burns that are deep, in sensitive areas or greater than a 20 cent piece).
Shower facilities can consist of:
 an appropriate deluge facility
 a permanently rigged hand-held shower hose
 a portable plastic or rubber shower hose that is designed to be easily attached to a tap spout—
for small, relatively low risk workplaces where a fixed deluge facility would not be reasonably
practicable but the risk of serious burns is still foreseeable (e.g. a fish and chip shop).

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Portable, self-contained eye wash or shower units have their own flushing fluid which needs to be
refilled or replaced after use. Further guidance is available in AS 4775 – Emergency eyewash and
shower equipment.

3.4 First aid facilities

A risk assessment will help determine the type of first aid facilities needed. For example, a clean,
quiet area within the workplace that affords privacy to an injured or ill person may be suitable and
practicable for some workplaces.
Access to a telephone for contacting emergency services or an emergency call system should be
provided as part of all first aid facilities.
First aid rooms
A first aid room should be established at the workplace if a risk assessment indicates that it would
be difficult to administer appropriate first aid unless a first aid room is provided.
For example, workers who carry out work at workplaces where there is a higher risk of serious
injury or illness occurring that would not only require immediate first aid, but also further treatment
by an emergency service, may benefit from having access to a dedicated first aid room.
A first aid room is recommended for:
 low risk workplaces with 200 workers or more
 high risk workplaces with 100 workers or more.
The contents of a first aid room should suit the hazards that are specific to the workplace. The
location and size of the room should allow easy access and movement of injured people who may
need to be supported or moved by stretcher or wheelchair.
The following items should be provided in the room:
 a first aid kit appropriate for the workplace
 hygienic hand cleanser and disposable paper towels
 an examination couch with waterproof surface and disposable sheets
 a cupboard for storage
 a container with disposable lining for soiled waste
 a container for the safe disposal of sharps
 a bowl or bucket (minimum two litres capacity)
 electric power points
 a chair and a table or desk
 a telephone and/or emergency call system
 the names and contact details of first aiders and emergency organisations.
A first aid room should:
 be located within easy access to a sink with hot and cold water (where this is not provided in
the room) and toilet facilities
 offer privacy via screening or a door
 have entrances and corridors leading to and from the first aid room that are wide enough to
permit transport of injured or ill persons supported by a stretcher, wheelchair and carrying
chair, and other people
 be well lit and ventilated
 have an appropriate floor area (refer the Building Code of Australia)
 have an entrance that is clearly marked with first aid signage.
Maintaining a first aid room should be allocated to a trained occupational first aider, except where
this room is part of a health centre or hospital.

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Health centres
Health centres staffed by a registered health practitioner (a doctor or nurse) or paramedic can
provide emergency medical treatment and cater to the types of hazards in high risk workplaces. A
health centre may be established in the workplace (e.g. at a large mine site) or, if readily available,
external emergency services may be used.
If a health centre is located at the workplace, the facility should:
 be self-contained
 be located at ground level where possible in a quiet, clean area that is a safe distance from
hazardous operations and clear of any general thoroughfare
 be convenient and accessible to workers at the times that they work and have an entrance
clearly marked with health centre signage
 have walls, floors and ceilings that are made of impervious materials and are easy to clean
 have enough space to accommodate first aid equipment.

3.5 First aiders

Regulation section 42: A person conducting a business or undertaking must ensure that an
adequate number of workers are trained to administer first aid at the workplace or that workers
have access to an adequate number of other people who have been trained to administer first aid.
First aid in the workplace can be provided in a number of ways:
 training one or more of your own workers to administer first aid
 arranging for a person who does not work for you to administer first aid to your workers
provided they have been trained to do so. These may be first aiders of other businesses who
share your workplace or other persons who are qualified to administer first aid. This will involve
consulting, co-operating and co-ordinating the access arrangements with the other persons
and ensuring that access is available at the times when your workers carry out work (e.g.
taking into account any shift work).
Types of first aid training
First aiders should hold nationally recognised statement/s of attainment issued by a registered
training organisation (RTO) for the nationally endorsed first aid unit/s of competency.
Apply first aid provides competencies required to recognise and respond to common life-
threatening injuries or illnesses, including life-support using cardiopulmonary resuscitation (CPR),
and to manage the casualty and incident until the arrival of medical or other assistance.
In low risk workplaces, first aiders are sufficiently trained if they can perform CPR and treat minor
illnesses and injuries.
Apply advanced first aid – provides additional competencies required to apply advanced first aid
procedures. This type of training is suitable for some high risk workplaces.
Manage first aid in the workplace (occupational first aid) – provides competencies required to apply
advanced first aid procedures and to manage a first aid room.
Provide first aid in remote situations – provides the competencies required to administer first aid in
a remote and/or isolated situation, including preparing for aero-medical evacuation. This type of
training is suitable for high risk workplaces that are likely to have a major delay in accessing
emergency services.
Additional training for first aiders
First aiders should attend training on a regular basis to refresh their first aid knowledge and skills
and to confirm their competence to provide first aid. Refresher training in CPR should be
undertaken annually and first aid qualifications should be renewed every three years.

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First aiders may also need to undertake additional first aid training to respond to specific situations
at their workplace. For example, where workers have severe allergies, first aiders should be
trained to respond to anaphylaxis if this topic has not been covered in previous first aid training.
Number of trained first aiders
The following ratios are recommended:
 low risk workplaces – one first aider for every 50 workers
 high risk workplaces – one first aider for every 25 workers.
The number and type of trained first aiders can be further refined by following the five-step guide
below:
Step 1:
Identify the maximum number of workers at the workplace at any one time.

Step 2:
Consider the nature of the work being carried out at the workplace and determine if your workers
are at a high risk of being exposed to hazards that could require immediate first aid treatment.
Step 3:
Determine if the workplace is remote or if access to emergency services is difficult. High risk
workplaces that do not have timely access to medical and ambulance services should have at least
one first aider for every 10 workers.
Step 4:
Consider the variety of ways that your workers carry out work, for example:
 if a worker spends most, if not all, of their time working alone and in transit i.e. their workplace
is their vehicle and the places they visit in the course of their work (e.g. couriers, taxi drivers,
sales representatives, door-to-door charity collectors and inspectors)
 if a worker’s location varies on a regular basis and they often work without supervision (e.g.
tradespeople, construction workers in the housing industry, farm hands and cleaners)
 if a worker sometimes works alone for relatively short periods of time (e.g. when opening or
closing a business for trade or working back late to meet a deadline).
In these situations, it may not be practicable to have a first aider available at all times at the
workplace. However, these workers must be able to access first aid assistance, for example by
ensuring they are provided with:
 an effective means of contacting emergency services or first aiders
 information, instruction and training on how to respond if a serious injury or illness occurs.
Step 5:
Before finalising the number of first aiders your workers require access to, consider if there are any
other factors that indicate that your workplace needs additional first aiders, for example:
 the arrangement of work (multiple shifts or overtime)
 seasonal work, where there may be a sudden and significant increase or decrease in the
number of workers
 where there are large numbers of other persons present on a regular basis (e.g. schools,
shopping centres, hotels and function centres)
 workplaces that have unique hazards such as fitness centres, amusement rides and dive
schools
 access during times when a first aider is absent (e.g. annual leave).

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3.6 First aid procedures
You should develop and implement first aid procedures to ensure that workers have a clear
understanding of first aid in their workplace. The procedure should cover:
 the type of first aid kits and where they are located
 the location of first aid facilities such as first aid rooms
 who is responsible for the first aid kits and facilities and how frequently they should be checked
and maintained
 how to establish and maintain appropriate communication systems (including equipment and
procedures) to ensure rapid emergency communication with first aiders
 the communication equipment and systems to be used when first aid is required (especially for
remote and isolated workers). These procedures should contain information about how to
locate the communication equipment, who is responsible for the equipment and how it should
be maintained
 the work areas and shifts that have been allocated to each first aider. These procedures should
contain the names and contact details of each first aider
 arrangements to ensure first aiders receive appropriate training
 arrangements for ensuring that workers receive appropriate information, instruction and training
in relation to first aid
 seeking information when a worker commences work about any first aid needs that may
require specific treatment in a medical emergency, such as severe allergies. Information about
a worker’s health must be kept confidential and only provided to first aiders with the worker’s
consent
 how to report injuries and illnesses that may occur in the workplace
 practices to avoid exposure to blood and body substances – refer to Appendix D
 what to do when a worker or other person is too injured or ill to stay at work (e.g. if they require
assistance with transport to a medical service, home or somewhere else where they can rest
and recover)
 access to debriefing or counselling services to support first aiders and workers after a serious
workplace incident.
Record-keeping
A record of any first aid treatment given should be kept by the first aider and reported to managers
on a regular basis to assist reviewing first aid arrangements. First aid treatment records are subject
to requirements under Health Records legislation.
Procedures and plans for managing an emergency
Regulation section 43: A person conducting a business or undertaking must ensure that an
emergency plan is prepared for the workplace that provides procedures to respond effectively in an
emergency.
The emergency procedures must include:
 an effective response to an emergency situation
 procedures for evacuating the workplace
 notification of emergency services at the earliest opportunity
 medical treatment and assistance, and
 effective communication between the person authorised by the person conducting the
business or undertaking to co-ordinate the emergency response and all persons at the
workplace.
You may incorporate your first aid procedures into your emergency planning procedures.
Emergency procedures should specify the role of first aiders according to their level of qualification
and competence. In particular, first aiders should be instructed not to exceed their training and
expertise in first aid. Other staff, including supervisors, should be instructed not to direct first aiders
to exceed their first aid training and expertise.

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Further guidance on emergency plans and preparing emergency procedures is available in the
Managing the work environment and facilities code of practice.

3.7 Providing first aid information

You must provide information about first aid to your workers so that they know what to do and who
to contact if they are sick or injured.
Information should be easy to understand, accessible and should take into account the language
and literacy levels of your workers. Information may be given using verbal methods (e.g.
explanations and demonstrations) or visual methods (e.g. videos and posters).
The information and instruction on first aid should include:
 the location of first aid equipment and facilities
 the names and location of persons trained to administer first aid
 the procedures to be followed when first aid is required.

The information and instruction should be provided as part of workers’ induction training and when
there are any changes, for example in the location of first aid facilities or in the names, locations or
contact details of first aiders.

4. Reviewing your first aid requirements

You should regularly review your first aid arrangements in consultation with your workers to ensure
they remain adequate and effective.
 Check that the people who have responsibilities under your first aid procedures are familiar
with them.
 If the way work is performed is changed, or new work practices introduced, review first aid
against a risk assessment to ensure the arrangements are still adequate.
 Organise a mock first aid emergency to check that first aid is effective. Check that kits and first
aid rooms are accessible and suit the hazards that are unique to your workplace.
 If an incident has occurred that required first aid, evaluate the effectiveness of the first aid that
was provided and make changes if necessary.
 If new information is obtained about a previously unidentified hazard, review the first aid
measures you have put in place.
The following questions can assist you to review first aid and assess whether improvement is
needed:

 Do the first aid kits and modules suit the hazards at your workplace?
 Are more first aid kits required?
 Are first aid kits accessible to workers?
 Are first aid kits well maintained and identifiable to workers?
 Is a first aid room or health centre required?
 Are first aid facilities well maintained?
 Do first aiders have the skills and competencies required of them and are their skills
up-to-date?
 Do workers know how to access first aiders?
 Are more first aiders needed?
 Do workers have access to first aiders at all times?
 Do workers and other people know what to in an emergency situation?
 Is there easy access for emergency services, such as parking for an ambulance?

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Appendix A – First aid and the risk management process

Step 1 – Identify potential causes of workplace injury and illness

 Does the nature of the work being carried out pose a hazard to people’s health and safety?
 Have these hazards been identified in work that is being carried out?
 Has incident and injury data been reviewed?
 Has consultation with workers and their health and safety representatives occurred?
 Is specialist or external assistance required?

Step 2 – Assess the risk of workplace injury and illness

 How often does a hazard have the potential to cause harm?

 What type of injuries would the hazards cause?
 How serious are the injuries?
 Does the number and composition of workers and other people affect how first aid should be
provided?
 Could the size and location of the workplace affect how first aid is provided?

Step 3 – What first aid is required?

First aiders First aid kits and procedures First aid facilities
 How many first aiders  What kits/modules are needed and  Is a first aid room or
are needed? where should they be located? health centre
 What competencies  Is other first aid equipment required?
do they require? needed?
 What training do they  Who is responsible for maintaining
need? the kits?
 What procedures are needed for
my workplace?

Step 4

Review first aid to ensure effectiveness

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Appendix B – Example of a first aid assessment
This assessment of first aid requirements is included as an example only. It does not reflect the consultative processes that must occur or detail
the assessment of each identified hazard.

ABC Company - Office and manufacturing operation

The size and location of the workplace
Number of floors 2
Access between floors Lifts and stairs
Nearest hospital 6 kilometres
Nearest medical or occupational health service 2 kilometres
Maximum time to medical service 15 minutes
The number and composition of the workers and other persons at the workplace
Number of workers 80 (15 office / 65 factory)
Number of other persons 2 to 5 visitors per day
Shifts 3
Overtime worked Yes – regularly
Remote or isolated workers None
Injuries, illnesses and incidents
5 × abrasions
Last 12 months’ claims data
3 × falls
Incidents not resulting in injury Incident where a trolley carrying disinfectants overturned
Worker handling a solvent reported symptoms of eye irritation and
Other
dizziness
Nature of the work being carried out and the nature of the hazards at the workplace
Hazards How the hazard could cause harm Likelihood of occurrence and degree of harm
 Hazardous chemicals:  Respiratory illnesses, cancers and  Possible risk of daily exposure to hazardous chemicals for two
- Solvents dermatitis cleaners. Good ventilation is provided. Protective equipment such
- Disinfectants as gloves and aprons are used by workers.
 Noise
 Manual handling
Do safety data sheets and labels specify a first aid response?
Required first aid
Number of first aiders needed
Training and competencies for first aiders
Number and location of kits
Contents of first aid kits and modules
Kit maintenance
 Hearing damage  Possible risk of daily exposure to noise for 65 factory workers. Low
 Muscular strain noise emitting machines have been purchased. Protective
equipment such as ear plugs is used by workers.
 Low risk of daily exposure to manual handling risks. Mechanical
aids, work station alterations and systems of work significantly
eliminate and reduce risk.
Yes – seek medical assistance if chemicals are inhaled or ingested
Nine – minimum three per shift (one for office and two for the plant)
Applied first aid: providing competencies to recognise and respond to
common life-threatening injuries or illnesses using cardiopulmonary
resuscitation (CPR) and other first aid procedures, and provide
appropriate first aid for a range of injuries and illnesses.
Five kits: one on the office floor and four on the factory floor
Standard workplace kit, with burns module and eye module
Tasked to six first aiders

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Appendix C – Example of contents for a first aid kit
For most workplaces, a first aid kit should include the following items:

A first aid kit for a workplace where the risk of injury or illness is low should include at least the
following:

 instructions for providing first aid – including cardio-pulmonary resuscitation (CPR) flow
chart
 adhesive strips (assorted sizes) for minor wound dressing
 splinter probes (single use, disposable)
 non-allergenic adhesive tape for securing dressings and strapping
 eye pads for emergency eye cover
 triangular bandage for slings, support and/or padding
 hospital crepe or conforming bandage to hold dressings in place
 wound/combine dressings to control bleeding and for covering wounds
 non-adhesive dressings for wound dressing
 safety pins to secure bandages and slings
 scissors for cutting dressings or clothing
 kidney dish for holding dressings and instruments
 small dressings bowl for holding liquids
 gauze squares for cleaning wounds
 forceps/tweezers for removing foreign bodies
 disposable nitrile, latex or vinyl gloves for infection control
 sharps disposal container for infection control and disposal purposes
 sterile saline solution or sterile water for emergency eye wash or for irrigating eye wounds.
This saline solution must be discarded after opening
 resuscitation mask to be used by qualified personnel for resuscitation purposes
 antiseptic solution for cleaning wounds and skin
 plastic bags for waste disposal
 note pad and pen/pencil for recording the injured or ill person’s condition and treatment given
 re-usable ice-pack for the management of strains, sprains and bruises.

Medication, including analgesics such as paracetamol and aspirin, should not be included in first
aid kits because of their potential to cause adverse health effects in some people including
asthmatics, pregnant women and people with medical conditions. The supply of these medications
may also be controlled by drugs and poisons laws. Workers requiring prescribed and over-the-
counter medications should carry their own medication for their personal use as necessary.
Some types of workplaces may require additional items to treat specific types of injuries or
illnesses.
Outdoor work
If work is performed outside and there is a risk of insect or plant stings or snake bites, assess
whether the following items should also be included in the first aid kit:
 a heavy duty crepe bandage
 sting relief cream, gel or spray.
Remote work
Where people work in remote locations, a first aid kit should include:
 heavy smooth crepe roller bandages, 10cm wide and sufficient quantity to bandage lower limbs
to immobilise limb after a snakebite
 splint to immobilise limb after a snake bite or fractures
 hydrogel burn dressings if there is no cool water supply
 large clean sheeting (for covering burns)
 thermal/emergency blanket for the management of shock and to assist portability of a patient
 first aid manual or book
 whistle (for attracting attention)
 torch and/or flashlight for use at night and for attracting attention.
 note pad and pen/pencil for recording the injured or ill person’s condition, and treatment given.
The appropriate contents will vary according to the nature of the work and its associated risks.
Burn injuries
If your workers are at risk of receiving burns, you should include the following items:
 burn treatment instructions on two water-proof instruction cards: one for the first aid kit and the
other to be located on the wall next to the emergency shower or water supply
 hydro gel (8 × 3.5 gram sachets)
 hydro gel dressings
 clean polythene sheets (small, medium and large)
 7.5cm cotton conforming bandage.

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Appendix D – Standard precautions for infection control
First aiders should take standard precautions to avoid becoming ill and exposing others to illness
when handling blood or body substances. Standard precautions are work practices that are applied
to all patients and their blood and body substances, regardless of their infectious status, to ensure
a basic level of infection prevention and control. Standard precautions include hand hygiene, use
of personal protective equipment, appropriate handling and disposal of sharps and waste, cleaning
techniques and managing spills of blood and body substances.
Providing first aid safely
Before providing first aid to an injured or ill person, first aiders should assume they could be
exposed to infection. First aiders should wash their hands with soap and water or apply alcohol-
based hand rub before and after administering first aid. First aiders should also wear personal
protective equipment to prevent contact with blood and body substances, including disposable
gloves. Eye protection, a mask and protective clothing may also be necessary if splashes of blood
or body substances are likely to occur.

You should establish procedures to avoid workers becoming ill and exposing others to illness when
handling blood or body substances. Procedures could include:
 proper hand hygiene practices
 how to handle and dispose of sharps
 how to clean surfaces and reusable equipment
 how to manage spills and handle and clean soiled laundry
 how to handle and dispose of waste
 when to use personal protective equipment (e.g. using resuscitation masks for
cardiopulmonary resuscitation).
First aiders should be aware of what to do if they have accidental contact with blood or body
substances, a sharps injury or contact with a person known to have a contagious illness. Any part
of the body that comes in contact with blood or body substances should be washed with soap and
water immediately. Prompt medical advice should be obtained.
All first aiders should be offered hepatitis B virus vaccination.
Contaminated items
All items that are soiled with blood or body substances should be placed in plastic bags and tied
securely. Waste disposal should comply with any state or local government requirements.
Sharps, including scissors and tweezers, that have become contaminated with blood or body
substances should be disposed of in a rigid-walled, puncture-resistant sharps container by the
person that used them. The materials, design, construction, colour and markings of sharps
containers should comply with:
 AS 4031-1992 – Non-reusable containers for the collection of sharp medical items used in
health care areas
 AS/NZS 4261-1994 – Reusable containers for the collection of sharp items used in human and
animal medical applications.
If a first aider sustains a sharps injury or thinks they are at risk of infection from blood or bodily fluid
contamination, they should seek prompt medical advice.
Cleaning spills
Cleaning should commence as soon as possible after an incident involving blood or body
substances has occurred. First aiders should wear disposable gloves when cleaning spills and if
splashes of blood or body substances may occur, additional protective equipment such as eye
protection, plastic aprons and masks should be worn. Surfaces that have been contaminated with
blood or body substances should be wiped with paper towelling and cleaned with warm soapy
water. It is generally unnecessary to use sodium hypochlorite (chlorine bleach) for managing spills
but it may be used in specific circumstances, for example if the surface is hard to clean.

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