Professional Documents
Culture Documents
INTERNSHIP REPORT
ON
The Bank of Punjab
SUBMITTED TO:
Dr.Shaheera Amin
SUBMITTED BY
Aamar hanif
ROLL # MBS-15-30
SESSION (2015-2018)
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BOP
Table of Contents
Executive Summary ............................................................................................................................. 1
Introduction to the Banking Sector .................................................................................................... 2
Introduction to the bank of Punjab ..................................................................................................... 3
Mission statement ................................................................................................................................ 4
Vision statement ................................................................................................................................... 4
Organizational hierarchy chart ........................................................................................................... 4
Marketing mix........................................................................................................................................ 5
SWOT analysis ..................................................................................................................................... 7
PESTEL analysis:................................................................................................................................. 9
Financial analysis .................................................................................. Error! Bookmark not defined.
Recommendations and suggestions ............................................................................................... 33
Reference ........................................................................................................................................... 35
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BOP
Executive Summary
Internship experience is very important and helpful before anyone goes looking for a
job. Employers want people who have experience. Internship gives students the opportunity
to grow, academically and personally. When anyone initially starts out he/she is going to do
the menial tasks that every new person has to do. However this is not necessarily negative as
it teach the person responsibilities at the smallest level.
I have completed my 8 weeks internship in the bank of Punjab. I was working under
the guidance of ma’am Qurat-ul-ain.
Bank has 344 branches in Pakistan and main objective is to provide its customers with
safe, secure and reliable service through wide range of products. The report covers the
product information provided by the bank and consists of profile of banking industry, profile of
company, company business process, and SWOT analysis of company, problems and
recommendations. I believe that this report will provide important information.
SWOT analysis is one of the most important steps in formulating strategy using the
organization mission as a context; managers assess internal strengths distinctive
competencies and weakness and external opportunities and threats.
As per Marketing Mix Bank of Punjab objective has been to expand its branch network
to meet client needs. Bank is well positioned and geographically poised, to cater for increased
business demands, from its existing potential clients.
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Banking is a pipeline through which money moves into and out of circulation.
Banking in Pakistan
Banking is one of the most sensitive businesses all over the world. Banks play very
important role in the economy of a country and Pakistan is no exemption. Banks are
custodians to the assets of general masses. The banking sectors play a significant role in a
contemporary world of money and economy. It influences and facilitates many different but
integrated economic activities like resources, mobilization, production and distribution of public
finance. For the purchase of car or buildings of home, banks are always there to serve us
better.
The government of Pakistan permitted small private sector banks to operate, which
indulged in doubtful policies to promote business. The public sector banking, which constituted
the backbone, thus continued to suffer because of their approach, size and carried over
liabilities.
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The bank of Punjab was established in 1989 and was given the status of scheduled
bank in 1994.the bank of Punjab is working as a scheduled commercial bank with a network
of almost 344 branches at all over major locations in the Punjab. The bank provide all types
of banking services such as deposit in local currency, remittances, and advances to the
business, trade, industry and agriculture. The bank of Punjab has indeed entered a new era
of science to the nation under experience and professional hands of its management. The
bank of Punjab play a vital role in the national economy through mobilization of hither to
untapped local resources, promoting savings and providing funds for investments. The bank
offers attractive rates of profits on deposits, opening of foreign currency accounts and handling
of foreign exchange business for example imports, exports and remittances, financing, trade
and industry for working capital requirements and money market operations.
The lending policy of bank is not only cautious and constructive but also based on the
principles of prudent lending with maximum emphasis on security. The bank of Punjab at the
level of decision making and implementation, senior management of the bank is drawn from
highly accomplished bankers with reach experience in the banking profession both domestic
and international. The entire responsibilities of policy formulation and management have been
placed under the law with the board of director. The sun rising over the five wavy lines
symbolizes the dawn of new era of progress and prosperity for the land of five rivers and hence
for Pakistan.
Excellence In everything we do
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Mission statement
To exceed the expectation of our stakeholders by leveraging our relationship with the
government of Punjab and delivering a complete range of professional solutions with a focus
on program driven products and services in the agriculture and middle tier markets through a
motivated team.
Vision statement
Board of
directors
CEO
Presid
Head office
Regional
office
Branch
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BOP
Marketing mix
Product
Current account
Individual partners, companies associations, clubs, societies are eligible to open current
account.
Saving account is designed to mobilizing saving primarily from a large number of individuals
and household.
This is a saving bank product available for all senior citizen persons of 60 years.
This account is specially designed to cater the need of business, individuals as well as
business entities.
Price
"The amount of money the customers pay for the product of a company". Bop provides
different products and services to its customers that have been discussed in previous section.
Pricing of products means the commission to be paid by the customer in return of services
provided by the bank. The commission paid for the services mainly includes: markup/interest
bank charges fees and bank commission etc. These charges and commissions are prescribed
on schedule of bank charges (soc) that keeps on changing time to time and issued by the
bank periodically .there has been a lot of controversy regarding the price of banking
companies. Some scholars argue that the mark up received by the bank is rent for capital that
issued by others. On the contrary, some call it purely Reba. This however is a very
controversial and sensitive issue and I would like not to give any comment on it.
Place
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BOP
"The activities a bank undertakes to make products and services easily available or accessible
to the customers".
Bank of Punjab objective has been to expand its branch network to meet client needs. Bank
is well positioned and geographically poised, to cater for increased business demands, from
its existing potential clients. The bank of Punjab spread its branches all over Punjab covering
major business centers and principle cities. Bank plans to add more branches to his growing
network in the ensuing years. At present, bop has opened all its branches at commercial and
business as or near to commercial areas so that the customers or clients face no problem in
reaching the bank. Head office of bop is situated in Lahore.
Promotion
"All activities that a company undertakes to communicate and promote its products".
This is an age of competition. Numerous organizations are providing financial services to the
customer. These days everyone is facing pressure of competitors. In this world of growing
competition, the only way to survive and grow, for an organization, in the market place is the
proper marketing and promotion of its products. Same is the case with banking companies.
There is large number of foreign and local banks working in the country and it has been noticed
that they are emphasizing much on their marketing strategies. In this scenario, the key for a
bank to succeed and attract its customers is adequate promotion of its products & services.
The bank can attract and retain its customers through:
Sales promotion
Advertisement
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BOP
SWOT analysis
SWOT analysis is one of the most important steps in formulating strategy using the
organization mission as a context; managers assess internal strengths distinctive
competencies and weakness and external opportunities and threats. The goal is to then
develop good strategies and exploit opportunities and strengths neutralize threats and avoid
weaknesses
Strength
Bop has 344 branches in all of the major cities of the country. It is good to expand the
network of its branches.
Bop has opened all its branches at commercial areas so that the customers or clients
face no problems in reaching to the bank.
As a result of the compassionate and personalized services of the officers, the clients’
perception for bop is very high. They have trust and feel themselves to be secure while
dealing with bop.
Bop has diversified its investment to federal government securities, ordinary shares
and
Bop has got a reliable and easy to use internal computer system. Any information
Regarding the transactions in customers’ deposits has been computerized. Data
is
Properly maintained.
Weakness
I observed during my internship that some of the employees were burdened with over work
so I think that the work should be distributed according to their capabilities.
As each staff member performs many duties in one time so this captures extra time
which can slow down the performance.
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BOP
Due to lack of workplace, staff members as well as the general public face
disturbance in the bank.
Rates of interest are very high due to inflation and economic instability.
Opportunities
The bank of Punjab compete its competitors by encouraging agriculture loans. So in such
a way it plays an important role for promotion of agriculture sector.
Threats
Low security in terms of clients they can make frauds at any time.
All banks are facing immense competition as well as challenges to provide better
customer services and to serve their customer for derivative banking products and
services.
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BOP
PESTEL analysis:
PESTEL analysis stands for political, economic, social, technological, environmental and
legal. Describes a framework of macro level environmental factors used in the environment
scanning components of strategic management.
Political factors
The bank of Punjab follows all the policies implemented by the state bank of Pakistan.
SBP’s monitory policy also affects the working of bop as SBP revises its interest rates
on monthly, quarterly, semiannually and on annual basis.
Economic factors
Economic factors such as interest rates, exchange rates and inflation rates also affecting the
working of bop.
SBP has issued a new policy regarding discount rates that is -7 policies due to which
banks are bound to give loan 7% below on the normal interest rates.
Exchange rates are changing on daily basis which also causes a major factor for the
increase in banks’ profits or expenses.
Social factors
Social factors like culture aspects, health consciousness, population growth rate and
emphases on safety also affect the working of an organization.
Technological factors
Environmental factors
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Legal factors
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Financial Analysis
BALANCE SHEET 2012 2013 2014 2015 2016
Landings to financial
institutions 7,309,587 7,447,375 1,562,946 11,407,448 32,748,623
LIABILITIES
OWNER'S EQUITY
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Inappropriate
profits/Accumulated loss (14,411,509) (14,179,410) (12,743,218) (11,275,026) (9,113,154)
Surplus on Revaluation of
Assets 720,993 637,501 1,638,460 904,550 4,070,644
TOTAL LIABILITIES +
OWNER'S EQUITY 206,127,387 254,353,438 314,780,129 343,865,720 353,211,274
VERTICAL ANALYSIS
Technique for identifying relationship between items in the same financial statement by
expressing all amounts as the percentage of the total amount taken as 100. In a balance
sheet, for example, cash and other assets are shown as a percentage of the total assets and,
in an income statement, each expense is shown as a percentage of the sales
revenue. Financial statements using this technique are called common size financial
statements
dividing each expense item in the income statement of a given year by net sales to identify
expense items that rise more quickly or more slowly than a change in sales. For example, an
analyst may study a firm’s balance sheet to compare the level of current assets with the level
of current liabilities in order to measure liquidity. Analyst often studies a firm’s income
statement to compare net income with total sales.
HORIZONTAL ANALYSIS
The process of dividing each expense item of a given year by the same expense item in the
base year. It allows assessment of changes in the relative importance of expense item over
time and the behavior of expense items as sales change.
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Assets % % % % %
Cash and balances with treasury banks 6.14% 5.94% 5.21% 6.75% 5.62%
Liabilities
Liabilities against assets subject to finance 0.06% 0.002% 0.00% 0.00% 0.00%
lease
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Owner's Equity
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Assets % % % % %
Cash and balances with treasury banks 100.00% 118.68% 122.95% 169.31% 167.89%
Liabilities
Liabilities against assets subject to finance 100.00% 56.39% 25.93% 17.18% 8.12%
lease
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Owner's equity
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PROFIT & LOSS ACCOUNT 2012 (Rs.) 2013 (Rs.) 2014 (Rs.) 2015 (Rs.) 2016 (Rs.)
Fee, commission and brokerage income 561,688 724499 762490 775622 906494
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% % % % %
Bad debts written off directly 0.00% 0.00% 0.00% 0.00% 0.00%
Fee, commission and brokerage income 3.08% 3.50% 3.09% 3.20% 3.07%
Income from dealing in foreign currencies .74% .77% 0.66% .61% .62%
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Taxation
Prior 2.93%
.33
58.28 54.57
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2015 2016(R
PROFIT & LOSS ACCOUNT 2012 (Rs.) 2013 (Rs.) 2014 (Rs.) (Rs.) s.)
107.31 109.17
Mark-up / return / interest expensed 100.00% 112.08% 119.79% % %
Bad debts written off directly 100.00% 0.00% 0.00% 241% 0.00%
100.00% 227.52
Gain on sale of securities – net 112.52% 494.30% 474.5% %
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i) Ratio Analysis
a) Liquidity Ratios
Liquidity ratios measure a firm’s ability to meet its short term (current) obligations. These include:
Current Ratio:
This ratio indicates the firm’s ability to pay its short term liabilities by those assets expected to be
converted to cash in the near future. Current assets normally include cash, marketable securities,
accounts receivables, and inventories. Current liabilities consist of accounts payable, short-term notes
payable, current maturities of long-term debt, accrued taxes, and other accrued expenses. Current
assets are important to businesses because they are the assets that are used to fund day-to-day
operations and pay ongoing expenses.
0.25
0.2
0.15
0.1
0.05
0
2014 2015 2016
In all the year current ratio is unsatisfactory. It means that Bop has not made sufficient investment in
current assets. The reason behind that Bop business is based on large size of deposits so its current
liabilities has more than larger than current assets. Standard ratio is 2:1 but in banking sector short
term liabilities are greater than current assets.
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0.25
0.2
0.15
0.1
0.05
0
2014 2015 2016
All the years current ratio is unsatisfactory and below standard 2:1.my name is
Sales to working capital give an indication of the turnover in working capital per year. A low working
capital indicates an unprofitable use of working capital.
Due to inappropriate use of working capital sales figure gives the negative ratio. In recent year there
is a a gross and net loss.
Working Capital:
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A measure of both a company's efficiency and its short-term financial health. Positive working capital
means that the company is able to pay off its short-term liabilities
Also known as "net working capital", or the "working capital ratio" .
-50000
-100000
-150000
-200000
2014 2015 2016
In all the years BOP has Negative working capital it means that a company currently is unable
to meet its short-term liabilities with its current assets (cash, accounts receivable and inventory).
b) Leverage Ratios:
By using a combination of assets, debt, equity, and interest payments, leverage ratio's are used to
understand a company's ability to meet it long term financial obligations. Leverage ratios measure the
degree of protection of suppliers of long term funds. The level of leverage depends on a lot of factors
such as availability of collateral, strength of operating cash flow and tax treatments. Thus, investors
should be careful about comparing financial leverage between companies from different industries.
For example companies in the banking industry naturally operates with a high leverage as collateral
their assets are easily collateralized.
These include:
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5000
-5000
-10000
-15000
-20000
2014 2015 2016
As the bank of Punjab uses no debt in its capital structure so the TIE ratio is hundred percent for the
years 2014, 0715 but in 2016 the BOP has to face an impairment loss of Rs.1119824000 on revaluation
of asset and hence Net loss Rs. 10085 (Million).
Debt Ratio:
The ratio of total debt to total assets, generally called the debt ratio, measures the percentage of
funds provided by the creditors. The proportion of a firm's total assets that are being financed with
borrowed funds. The debt ratio is calculated by dividing total long-term (debt) and short-term
liabilities (short term borrowing, a/c payable) by total assets. The higher the ratio, the more leverage
the company is using and the more risk it is assuming. Assets and liabilities are found on a company's
balance sheet.
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BOP
0.96
0.94
0.92
0.9
0.88
0.86
0.84
0.82
2014 2015 2016
Calculating the debt ratio, we came to see that this company is highly leveraged one with increase in
short term borrowing.
A high debt to equity ratio implies that the company has been aggressively financing its activities
through debt and therefore must pay interest on this financing. The bank of Punjab uses little or no
debt in its capital structure and has less financial risk.
0.003
0.0025
0.002
0.0015
0.001
0.0005
0
2014 2015 2016
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Bank of Punjab have less financial risk because it uses very little debt in its capital structure hence uses
about 100% equity so not highly leveraged one.
Current Worth to Net worth Ratio= Current Worth / Net worth Ratio
We can calculate current worth and net worth by using following formulas:
The capitalization ratio measures the debt component of a company's capital structure, or
capitalization (i.e., the sum of long-term debt liabilities and shareholders' equity) to support a
company's operations and growth. Long-term debt is divided by the sum of long-term debt and
shareholders' equity. This ratio is considered to be one of the more meaningful of the "debt" ratios -
it delivers the key insight into a company's use of leverage.
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0.035
0.03
0.025
0.02
0.015
0.01
0.005
0
2014 2015 2016
The ratios for the last 3 years show below standard (1:2). Because BOP uses little or no long term debt
in its capital structure.
Long term Assets versus Long term Debt= Long Term Assets/ Long Term Debts
20000
15000
10000
5000
0
2014 2015 2016
Long term assts are in greater proportion than long term debt, tells us that assets are being financed
by equity rather than long term debt.
The ratio shows the capacity of a firm to meet its total debt (Short+long term debts) by its operating
income.
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0.04
0.02
0
-0.02
-0.04
-0.06
-0.08
-0.1
2014 2015 2016
Ratio in 2016 is not satisfactory because of Operation loss and ratio is continuously decreasing.
Equity Ratio
Profitability is the net result of a number of policies and decisions. This section discusses the different
measures of corporate profitability and financial performance. These ratios, much like the operational
performance ratios, give users a good understanding of how well the company utilized its resources
in generating profit and shareholder value. The long-term profitability of a company is vital for both
the survivability of the company as well as the benefit received by shareholders. It is these ratios that
can give insight into the all important "profit". Profitability ratios show the combined effects of
liquidity, asset management and debt on operating results. These ratios examine the profit made by
the firm and compare these figures with the size of the firm, the assets employed by the firm or its
level of sales. There are four important profitability ratios that I am going to analyze:
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During internship I felt that there is no or very less appraisal of any ones cool performance.
The manager should strictly monitor the performance of every staff member. All of them should
be awarded according to their performance and result in the shape of bonuses to motivated
and incite them to work more efficiently.
In the critical analysis this, problem is discussed. To overcome this problem it is suggested
that a special section should be made inside the branch. Which should only handle the
treasury function, salaries and pensions of federal personnel or the bank should do these
functions in the evening time. Also management should purchase more furniture and arrange
them in such a way which provides maximum space and convenient especially in deposit
department and there should also be convenient sitting place for customers.
Technological advancement
I would like to suggest that at least all the main branches of bop should be fully computerized
in order to expedite the dealing process among bankers and their customers. Every
department should be provided a computer with adequate training (especially advances,
deposits and foreign exchange departments). Daily records should be entered directly into
these computers, (instead entering the overall daily transactions after the banking hours). It
will not only reduce transaction time, will increase accuracy but will also be efficient as well.
Not only it will be economical but will also reduce the extra burden of work of the bank. It will
also help in reducing the use of excessive paper work.
Staff relationship
Good relationship among staff member leads to the peak performances in any organization. I
observed that the staff relationship was normal otherwise but some time I noticed that there
exists little conformity among the staff members. Another syndrome from which the staff
suffered was that all of them considered themselves more important than others.
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Account Opening
Receipts
Payments
Customer Dealings
Clearing work
Loan scheme
Online Funds Transfer
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Reference .
Oral:-
Ma’am qurat-ul-ain OG 1
Phone # 0457-371161
Email: qurat-ul-ain@bop.com.pk
Written
Annual report
o Records
o Internet
Websites
http://www.bop.org.com/index.php?id=additional-details
http://www.netishost.com/blog.php?bank-of-punjab=1
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