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VERBAL COMMUNICATION:

 Calming an agitated customer by recognizing and responding to their


complaints
 Conveying feedback in a constructive manner emphasizing specific,
changeable behaviors
 Conveying messages concisely
 Disciplining employees in a direct and respectful manner
 Emphasizing benefits of a product, service or proposal to persuade an
individual or group

NON-VERBAL COMMUNICATION:

Facial expressions: smiles, frowns and winks can convey a lot! Sometimes, we
cannot control our facial expressions, but we usually can. There are differences,
though: it is said that people can instinctively tell a forced smile from a genuine,
spontaneous one.

Gesture: from a handshake to an ‘OK’ sign, gesture can also speak volumes.
Gestures can be conscious acts (for example reaching out a hand to clasp a
friend’s in salutation) or they can be unconscious (for example when we
unwittingly make a dismissive gesture whilst thinking about something that has
exasperated us). Either way, gesture is a very powerful way to express our
thoughts.

Writing: writing down our thoughts, or even turning them into great literature, is a
fantastic way to communicate sophisticated ideas. We can write to other people
in a traditional way, using letters. Or, we can use text messaging, instant
messaging online, emails or social media platforms to communicate our thoughts
in writing. Writing can be spontaneous or it can be the product of years of editing
and re-editing.

Touch: a simple touch on the shoulder can communicate volumes: it is caring


and comforting all in one. The language of touch is perhaps underrated, but we
use it all the time without thinking about it.

Sign language: sign language is not the same as gesture, and it is not the same
as speech, either. It is a different language in its own right. There are also various
forms and dialects of sign language out there in the world for us to learn.
ORAL
COMMUNICATION

SUBMITTED BY:
AERILLE R. GONZALES

SUBMITTED TO:
MS. XELINE BELTRAN