Manual de Estudiante Mitel

MITEL
Mitel Communications
Director for 3300 ICP
Basic Installation and Maintenance

Training Course Student Manual
Volume 1
Rel 4.0.1
MCD for 3300 ICP Basic Installation and Maintenance Course
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Corporation (MITEL). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes
Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.

Mitel® is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners,
including Mitel Networks Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 2009 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material
for advertising or promotional purposes or for creating new collective works for resale or
redistribution to servers or lists, or to reuse any copy righted component of this work in other
works must be obtained from Mitel Networks Corporation.
Table of Contents
Volume 1
1. How to Use This Student Manual
2. Additional Resources for This Course
3. Installing the Hardware
4. Establishing Communications with the Controller
5. Configuring the Hardware
6. Assigning Access Privileges
7. Healthy System Checklist
8. Upgrading or Reloading Software
9. Programming and Registering the Sets
10. Controlling Phone Features With Classes of Service
11. Programming the Lines and Features of the Sets
12. Telephone Directory
13. Attendant Consoles
Volume 2
14. Move/Add/Change Users
15. Troubleshooting the System and the Sets
i
16. Hunt/Pickup/Ring Groups
17. Analog Trunks
18. SMDR, Printers, and System Ports
19. Automatic Route Selection (ARS)
20. Digital Trunks
21. Call Rerouting
22. Hot Desking
23. Voice Mail
24. Music On Hold and Paging
Appendices
A. Interconnect Restrictions
B. Tenanting
C. Intercept Handling
D. Traffic Reporting
E. Account Codes
F. High-End Sets
G. Speed Calls
H. Configuration Wizard
ii MCD for 3300 ICP Basic I&M TOC_rev3.doc

Student Code of Conduct

Mitel Training makes every effort possible to provide a safe, clean and professional environment
for students attending training classes. It has become necessary, for the benefit of all students,
to define what is expected from those attending classes at Mitel Training. Please observe the
following guidelines.
Punctuality
Classes begin promptly at the time designated by your instructor. Students are required to
return from breaks and lunch promptly, as the instructor specifies. Instructors will begin lectures
promptly at the scheduled times.
Appropriate Behavior
Students are expected to participate in class as professionals. Disruptive behavior will not be
tolerated.
Disruptive behavior is any action interfering with the instructor’s presentation or action
distracting from another student’s ability to participate in the class. If, at the instructor’s
discretion, a student is being disruptive, the following steps will be taken:
• 1st Occurrence: Verbal warning. The student will be advised that his or her behavior is
disruptive.
• 2nd Occurrence: Verbal warning. The student and the student’s manager or supervisor will
be informed that this is the final warning.
• 3rd and Final Occurrence: The student will be dismissed from the remainder of class and
the student’s manager or supervisor will be informed that the student has been released
from class. The only option available to the student is to take the course exam at a
proctored testing center, at the student’s expense, or retake the course, in its entirety, at full
tuition. No refund will be issued.
Training Equipment
Mitel Training has made every effort to provide a “state-of-the-art” training facility and training
equipment. Every effort has been made to provide the technology and equipment necessary to
provide students with a real-world environment. All training systems and equipment (including
PCs and the PC Network) are provided as tools to enhance the training experience. Equipment
is only to be accessed and utilized for the completion of class lab exercises as the instructor
indicates. Unauthorized exploring of, or experimenting with the training equipment will be
considered disruptive behavior and will not be tolerated.
Leaving Class Prior to the Final Certification Exam

Occasionally, a student may have a bona fide reason to leave class early due to a family
emergency, death in the family, etc. If a student must leave class prior to the administration of
the final written exam for any reason, the only option available to the student is to complete the
final written exam at a proctored testing center. Testing fees from the testing center are the
responsibility of the student and/or company requesting the test.
iii
Course Description, Certification, and Prerequisites
This MCD for 3300 ICP Basic Installation and Maintenance course covers fundamental tasks
involved in installing, configuring, and troubleshooting a single standalone 3300 ICP.
This course qualifies new technicians as MCD for 3300 ICP Basic System Installers with MCD
for 3300 ICP Release 4.0 Basic certification.
MCD for 3300 ICP Basic Installation and Maintenance Certification

To become certified on a basic 3300 ICP, trainees must successfully complete the following, in
the order listed:
• 3300 ICP Primer Self-Study
• One of the following:

| LAN/WAN Technologies for Mitel VoIP Self-Study
| Convergence Technologies Professional (CTP) Certification
| Cisco Certified Network Associate (CCNA) Certification
• MCD for 3300 ICP Basic Installation and Maintenance Course Leader-Led
Important Note
Certification in this course requires:
• Attendance and participation in all class sessions.
• Completion of all labs.
• A passing grade of 80% on the certification test.
iv MCD for 3300 ICP Basic I&M Intro_rev3.doc

MCD for 3300 ICP Basic Installation and Maintenance Prerequisites

Registration will not be accepted until the student has successfully completed the 3300 ICP
Primer Self-Study course and the LAN/WAN Technologies for Mitel VoIP Self-Study, or one of
its equivalents listed above.
Although not required, it is recommended that students with no previous telephony or VoIP
experience should complete the Voice and Data Technology Primer Self-Study course. It is
available free of charge in the course catalogue.
To get the maximum benefit from this course, it is recommended that student spend some On-
Job-Training time both prior to and after this course.
Mitel IP Phone – Feature Teacher is also recommended.
Important Note
Before registering for this course, it is imperative that students have a working
knowledge of IP based LANs including routers, switches, DHCP, FTP, and
Telnet. It is equally important that students be very comfortable with PCs,
including network configuration and IP utilities.
Please note that instructors will not spend extra time with students who do not have the
necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet
prerequisite requirements. Should this happen, course fees will prevail and the student will not
receive certification for the course.
v
Resources
During this course, you will be referring to the following resources:
• The Student Manual
• The Help Files
• The Technician’s Handbook
• The Student CD
• The General Information Guide
• The Engineering Guidelines

More about these resources is discussed later.
vi MCD for 3300 ICP Basic I&M Intro_rev3.doc

How to Use This Student
Manual 1
Objectives
When you finish this module, you will be able to:
State the major sections in this student manual.

Identify the major sections of each module.
Match the icons with their purpose.
Proceed through a lab exercise in an organized manner.
1-2 How to Use This Student Manual_rev2.doc

How to Use This Student Manual
Your Student Manual
Welcome to the 3300 ICP Technical Training course.
This student manual is yours to keep. Your student manual contains all of the courseware that
you will need to successfully complete this course.
This module provides a brief introduction to your student manual.
The Course Modules

This student manual contains a series of course modules. Each course module allows you to
accomplish a specific goal or task associated with the 3300 ICP. You will find the course
modules organized in a logical manner, starting at module one. Once you successfully complete
the first module, you simply proceed to the next module. You continue in this manner until you
complete all of the required course modules.
What’s In a Typical Course Module?

A typical course module will contain the following key components:
Module Title Page

Each course module has a title page. The title page displays the name of the course
module and provides a brief description of what you will accomplish in that module.
Module Content
Each course module will typically contain:
• An introduction to what you will learn
• A working example of what you will learn
• Exercises for you to complete
Module Questions and Answers

Some modules contain questions to test your subject knowledge and your ability to
locate information. You will find the questions located near the end of each module.
Once you answer all of the module questions, you can check your work by reviewing the
answers with the instructor.
1-3
Module Icons
The icons used in the modules and their general meaning are:
Reference
Directs you to additional reference information in the technical documents,
OnLine Help, or other product support documents. It may also refer you to
reference material outside the classroom.
Note
Identifies a key point of interest or a message set off from the text.
Caution
Identifies a potentially hazardous situation that may result in injury to you or
damage to the equipment.
The Labs
The following table is an example of how the labs are structured. Check off the steps as they
are successfully completed. This will help the instructor monitor your progress. If you do not get
the expected results, check the previous steps or ask your instructor for assistance.
Step Task Expected Result 9
1 Insert coin into coffee machine. Make Selection light turns

on.
2 Press Regular or Decaf button. Cream and Sugar lights turn
on.
3 Press Cream button if desired.
4 Press Sugar button if desired.
5 Press Brew button. Coffee is dispensed.
Reference Materials
The following 3300 ICP references have been included with your course materials:
• General Information Guide (GIG)
• Technician’s Handbook
• Technical Training Resource CD-ROM.
Note
For more information about these materials as well as other available
resources, refer to module 2, “Additional Resources for This Course”.
1-4 How to Use This Student Manual_rev2.doc

Additional Resources for This
Course 2
Objectives
When you finish this module, you will be able to:
Connect to the Mitel OnLine (MOL) web site.

Navigate to the Mitel Product Documentation web page.
Summarize the contents of the Technical Training Resource CD
Launch the System Administration Tool Help file from the Technical Training
Resource CD.
Recall how to get assistance with the Group Administration Tool and Desktop
Tool.
Access the General Information Guide (GIG).
Describe the Technician’s Handbook.
Locate the Engineering Guidelines.
Identify the Hardware Technical Reference Manual.
Explain the Resiliency Guidelines document.
Recognize the Lab Planner Worksheet.
State the purpose of the Automatic Route Selection (ARS) Worksheet.
Reference
Some public forums available to you are:
http://www.tek-tips.com/threadminder.cfm?pid=1329
http://www.sundance-
communications.com/forum/ultimatebb.php?/ubb/forum/f/6.html
http://pbxinfo.com/mitel/
2-2 Additional Resources for this Course_rev3.doc

Additional Resources for This Course
Mitel OnLine Web Site
Use the MOL web site to get the most recent information and documentation. An MOL account
is required. The web site is:
http://www.ebiz.mitel.com
For example, to view or download the latest Technician’s Handbook, follow these steps.
1. Open the MOL web page and log in.
2. Hover over Support and select Product Documentation. The Mitel Edocs window opens.
3. Select the Technician’s Handbook for the appropriate release. The Technician’s Handbook
is displayed.
Other
important
technical
document
Note
Some documents may only appear under an older release. This does not
affect the validity of the document.
2-3
Technical Training Resource CD
You have been provided a CD to use as a reference during this course. It contains many of the
documents that are on the MOL web site. The CD also contains:
• Job aides that the instructor uses during the course.
• The System Administration Tool Help file. It is the same file that is available from within the
Embedded System Management (ESM) tool. The ESM is a web browser interface used to
program the system database and perform maintenance functions. It is discussed in a later
module.
It provides programming, maintenance, and troubleshooting procedures, along with
descriptions of each programming form and feature information.
It can be printed and/or downloaded to you computer
The following figure shows the CD’s main page, which is displayed in your web browser. If the
auto-play feature is not enabled for your CD drive, navigate to and double-click on index.html.

Embedded Help Resources
Once the ESM tool is opened, the user is presented with three choices:
• System Administration Tool
• Group Administration Tool
• Desktop User Tool

The System Administration Tool has an embedded help file, as mentioned in the previous
section.
The following figure shows how to use the Contents view in the System Administration Tool help
file. The top-level books are shown open to reveal the content structure.
2-5
The following figure shows how to use the Index in the System Administration Tool help file.
Note
The Contents view and the Index view are related. Selecting a topic in one
view allows you to access the same topic in the other view.

The following figure shows how to use the Glossary in the System Administration Tool help file.
Accessing the
Glossary retains
the topic view
The following figure shows how to use the Search and Help on Search in the System
Administration Tool help file.
2-7
Useful Information in the System Administration Tool Help

The following shows the location of information on how to get help when you need it.
The following screen shows the location of information on how to use ESM.

The following screen shows the location of information on the installation sequence.
2-9
The following screen shows the location of information on the categories of the ESM forms.

The Group Administration Tool and Desktop Tool have context-sensitive user instructions.
When an item is selected, a brief description is automatically displayed in a separate pane.
This figure is an example of using the Group Administration Tool help.
Select here
Help is displayed here
2-11
This figure is an example of using the Desktop Tool help.
Select feature here
Select button
here
Button help is displayed here

Feature description is displayed here

Important Technical Documents
Mitel training provides four technical documents that are useful to you in the field. Along with the
System Administration Tool Help file, use these documents to plan an installation, install a
system, and maintain a system.
• Technician’s Handbook – Contains detailed instructions and information that a Technician

will need in the field. You have been provided a hard-copy of this handbook.
Reference
The Technician’s Handbook is a valuable resource. If you can’t find the
desired information in this student manual, you will find it in the Technician’s
Handbook.
• General Information Guide – Provides an overview of the system and its peripherals and
applications. It is good information for a new user and is often used in sales proposals. You
have been provided a hard-copy of this guide.
• Engineering Guidelines – Used to plan an installation at a customer site, highlighting

important site considerations. This can be found on the student CD.
• Hardware Technical Reference Manual – Provides system specifications. This can be found
on the student CD.
• Troubleshooting Guide - Lists problem symptoms, possible causes, and corrective actions
for installation and configuration issues. This can be found on the student CD.
Other Useful Documents

Some other useful documents are:
• Resiliency Document – An overview of the Mitel Resiliency solution, contains tools to

understand, plan, and implement a resilient network.
• User and Installation guides for the phones (sets), consoles, etc.
2-13
Searching Multiple Documents

It is possible to search multiple documents using the Search feature in Adobe® Reader®. To do
this, follow these steps and see the following figure.
1. Open Adobe Reader.
2. Select Edit.
3. Select Search. The Search window opens.
4. In the Search window, type the word or phrase you are searching for.
5. Select the All PDF Documents In … radio button
6. In the drop-down menu, select the location of the documents you want to search.
7. Check the boxes for any other criteria desired.
8. Select Search.
2
4
6
7
3
8

Worksheets
You have been provided two types of worksheets to use during this course. A successful
installation requires detailed planning. These worksheets will help you plan your installation,
organize system programming, and record system information.
• 3300 ICP Lab Planner Worksheet – Used to record configuration, peripheral programming,
and network information.
Note
Planning and preparation are extremely important before an installation.
Remember the Seven Ps: Prior Planning and Preparation Prevent Possible
Poor Performance.
• Automatic Route Selection (ARS) Example and Worksheet – ARS is an application that
allows you to make an outgoing call.
| The ARS example provided shows a typical ARS application and illustrates the
interdependencies of the various ARS programming forms.
| The ARS worksheet can be used to plan your ARS application before programming.
• Automatic Call Distribution (ACD) Example and Worksheet – ACD manages incoming calls
and handles them based on the number called and provides associated handling
instructions.
| The ACD example provided shows a typical ACD application and illustrates the
interdependencies of the various ACD programming forms.
| The ACD worksheet can be used to plan your ACD application before programming
Note
ACD is considered an advanced topic, and may or may not be covered in this
course.
2-15
; Lab 1 – Locating and Using Additional Resources
1 Download the latest Technician’s Handbook from The Technician’s Handbook is

http://www.ebiz.mitel.com and store it on your on your desktop.
desktop.
2 Download the System Administration Tool Help The System Administration
Zip file from MOL for the release you are using in Tool Help Zip file is stored on
class. your PC.
3 Extract the System Administration Tool Help files The System Administration
from the Zip files just downloaded. Tool Help files are extracted.
4 Create a shortcut to sysadminhelpmain.htm on A shortcut to
your desktop sysadminhelpmain.htm is on
your desktop.
5 Launch the System Administration Tool Help file The System Administration
using the shortcut just created. Tool Help is displayed.
6 Select Contents > Forms Reference > Overview An Overview of Form
of Form Categories Categories is displayed.
7 Select Glossary. The Glossary is displayed in
the left pane and the Overview
of Form Categories remains
displayed in the right pane.
8 In the Glossary pane, select Primary Rate The definition of Primary Rate
Interface. Interface is displayed at the
bottom of the left pane.
9 Copy the 3300 ICP Primer Student Manual from The 3300 ICP Primer Student
your Technical Training Resource CD and store Manual is on your desktop.
it on your desktop.
10 Copy the 3300 ICP General Information Guide The 3300 ICP General
from your Technical Training Resource CD and Information Guide is on your
store it on your desktop. desktop.
11 Copy the Technology Reference Guide from The Technology Reference
your Technical Training Resource CD and store Guide is on your desktop.
it on your desktop.
12 Search for the term “call processing” in the Several instances of the term
Technician’s Handbook, the 3300 ICP Primer “call processing” are
Student Manual, and the Technology Reference displayed.
Guide using the multiple document search
feature in Adobe Reader.
13 Locate the Lab Planner Worksheet that came
with your class manuals.
14 Locate the ARS Example and Worksheets that
came with your class manuals.

Installing the Hardware
Objectives
3
When you finish this module, you will:
Know where to install the MXe, CX/CXi, and AX Mitel Mezzanine Cards
(MMCs).
Know where to make connections with the MXe, CX/CXi, and AX controllers.
Understand the default configuration of the MXe, CX/CXi, and AX controllers.
3-2 Installing the Hardware_rev1.doc

3300 Controller
The 3300 controllers are universal for all geographic regions. Variants are distinguished by user
capacity alone, rather than by user capacity and region.
When you receive a new MXe, CXi or CX controller for installation, the hard drive, iButton and
Analog Main Board (AMB) are factory-installed. The hard drive may have an earlier release of
software, so always check MOL for the current release of software.
A power supply for the MXe controller is factory installed.
The cards within the 3300 controllers – Dual FIM, Dual T1/E1 Framer, T1/E1 Combo, Quad BRI
Framer, Quad DSP, DSP II, Echo Canceller and Quad CIM – are known as Mitel Mezzanine
Cards (MMCs).
Caution
The cards are held in position with screws that are kept from “walking out” by
lock washers. Ensure that all lock washers are accounted for when you have
finished installing a card. A loose lock washer could short out components.
Reference
For a more comprehensive hardware overview, refer to:
• The 3300 ICP Primer
• The 3300 ICP Technician’s Handbook, Appendix A
• The General Information Guide
Note
Since the MXe Server runs on MCD software, it is covered in a separate self-
study course.
3-3
3300 MXe Controller
Front View - 3300 MXe Controller
HARD DRIVE
BLANK COVER
Rear View – Single Power Supply and a Single Hard Drive (Hard Drive 1)
RAID LEDs
REDUNDANT POWER RAID CONTROLLED

SUPPLY AND FAN HARD DRIVES
Rear View – Dual Power Supply and a Redundant Hard Drive Array

AMB
(optional)
Hard Drive(s)
Power Supply 2 (Optional) Power Supply 1

Stratum 3 clock
module
Main Carrier Card iButton
F
A
MMC MMC N
Slot 6 Slot 5
The E2T is
located under
the Main
Carrier Card
RTC E2T
F
A
The RTC is N
located under
the Main
Carrier Card
MMC MMC MMC MMC

Slot 1 Slot 2 Slot 3 Slot 4
MXe Controller Component Layout

The Analog Main Board (AMB) on the CX/CXi and MXe supports four ONS phones, six
LS/CLASS trunks, one MOH device, one paging device and two Power Fail Transfer (PFT)
ports. The MXe controller ships with the iButton and hard drive installed.
Module MMC1 MMC2 MMC3 MMC4 MMC5 MMC6
Dual FIM Yes Yes Yes Yes No No

Dual T1/E1 Framer Yes Yes Yes Yes No No
T1/E1 Combo Yes Yes Yes Yes No No
Quad BRI Yes Yes Yes Yes No No
Quad CIM Yes Yes Yes Yes No No
DSP Yes Yes Yes Yes Yes Yes
DSP II No No No Yes Yes Yes
Dual DSP No No No No No No
Quad DSP No No Yes Yes Yes Yes
Echo Canceller No No Yes Yes Yes Yes
3-5
3300 CX and CXi Controllers
Front View - 3300 CXi Controller
Front View - 3300 CX Controller

Rear View - 3300 CX and CXi Controllers
AMB
Hard Drive
Power Supply
Main Carrier Card
F
A
iButton N
MMC MMC MMC

Slot 1 Slot 2 Slot 3
(internal)
CX/CXi Controller Component Layout
3-7
• Sixteen 10/100Base-TX 802.3af LAN powered ports on the CXi
• Ethernet port (10/100/1G LAN interface)
• 10/100 WAN interface - Internet/Firewalled port
• Factory installed Analog Main Board

The AMB for the CXi and CX controllers is the same one used in the MXe controller.
The Analog Option Board (AOB) (CX/CXi only) expands on the AMB, providing support for four
more ONS phones and six more LS/CLASS trunks.
The CX/CXi controllers ship with the iButton and hard drive installed.
Module MMC1 MMC2 MMC3
Dual FIM No No No
Dual T1/E1 Framer No No No
T1/E1 Combo Yes Yes No
Quad BRI Yes Yes No
Quad CIM Yes Yes No
DSP No No No
DSP II No Yes Yes
Dual DSP No No Yes
Quad DSP No No Yes
Echo Canceller No No No

3300 AX Controller
The AX controller supports up to 100 IP phones. The controller front panel consists of the
following components:
• System LEDs - Alarm, Hard Drive, Power/Status

• Fan intake.
The controller rear panel consists of the following components:
• One power supply unit

• Fan complex
• Controller card
• 12 line card slots
• Protective ground
PROTECTIVE
GROUND FAN
COMPLEX
POWER
SUPPLY
UNIT
CONTROLLER CARD
12 LINE CARDS
3-9
The Controller card in the AX controller rear panel consists of the following components:
• Two 10/100 BaseT Ethernet LAN ports (RJ-45 connector)

• One DB-9 maintenance port
• System LEDs - Alarm, Hard Drive, Power/Status
• Lock latch.
• Two slots for expansion modules
Module MMC1 MMC2
Dual FIM Yes No

Dual T1/E1 Framer Yes No
T1/E1 Combo Yes No
Quad BRI Yes No
Quad CIM Yes No
DSP No No
DSP II Yes Yes
Dual DSP No No
Quad DSP Yes Yes
Echo Canceller Yes Yes

3300 controllers are shipped with:
MXe CX CXi AX
450 MHz RTC 9 9

450 MHz E2T (9)
300 MHz Embedded RTC/E2T 9 9
RTC RAM (MB) 512 512 512 512
Quad DSP / DSP II
Embedded DSP Circuits 4 2 2 2
128-channel Echo Canceller
Embedded 32-channel Echo Canceller 2 9 9 9
Stratum 3 Clock 9 9 9 9
Analog Main Board 9 9 9
16-port Powered L2 Switch 9
3-11
3300 Controller Module Configuration
The table shows the capacity of a system in its factory default configuration, with no additional
MMC modules purchased.
Feature/ Resource MXe Server MXe CX / CXi AX

1
IP users 5000 300 24 100
2
TDM users 0 96 8 192
ACD users 350 0 0 0
Echo channels/E2T 256 64 (128 max) 10 40
Compression channels 0 0 0 0
Conference channels 128 64 9 64
Voice Mail ports 0 30 4 0
CIM ports 0 4 0 0
ASU supported 0 4 0 0
LS trunks 0 6 0 48
3
IP networking yes yes yes yes
MMC modules none none Quad
(installed slots) DSP (2)
• Digital links (T1/E1)4 - none
• Peripheral cabinets - none
• NSU/DSU cabinets - none
Note
1. This is the maximum number of IP users that can be installed without
additional DSP resources.
2. This is the maximum number of DNIC and ONS users that can be installed
without additional DSP resources.
3. The base system can support IP networking but not compression.
4. It is assumed that digital (or analog LS) trunks will be installed in or
connected to the controller to access the PSTN. BRI links should be
considered a subset of T1/E1 for the purposes of this chart.
Reference
See the 3300 ICP Engineering Guidelines for additional resource capacities.

Establishing Communications
with the Controller 4
Objectives
In this module, you will:
Establish a serial connection with a controller.

Make an IP connection to a default controller.
Determine the controller’s release level and active software load.
Interpret system alarms.
Review two ways of enabling licensed options.
Understand the implications of country and language variants.
Recognize the purposes of the Database Management System (DBMS).
Access and download the system license.
Reset the system.
Use some DBMS maintenance commands.
Set the system date and time.
Understand how to shut down the system safely.
Comprehend how the controller uses a DHCP sever.
Integrate the controller into the training environment.
4-2 Establishing Communications with the Controller_rev1.doc

Establishing Communications with the Controller
Connecting to a Default 3300 Controller
Factory Settings
At the factory each system hard drive is set and tested with the following settings:
• IP address for the RTC = 192.168.1.2
• Subnet mask = 255.255.255.0
• DHCP is programmed and disabled
• No license options are programmed
• DBMS_Initialized turned off.

Communication between the 3300 ICP and your PC is via Category 5 cable over an Ethernet
network. You can connect the PC directly to one of the 3300 Ethernet ports, or you can connect
the 3300 ICP and your PC to a layer 2 switch.
In order to communicate with a default 3300 ICP in the examples on this page, your PC IP
address must be on the same subnet as the 3300 RTC. To adjust the computer’s network card
IP address, access the PC network properties in the Control Panel.
192.168.1.2/ 255.255.255.0
192.168.1.2/ 255.255.255.0
Straight-through
cable
Straight-through or cross-
192.168.1.3/ 255.255.255.0 over cable
192.168.1.3/ 255.255.255.0
4-3
Connecting to the RS-232 Port

You can connect the maintenance port on the 3300 to a PC COM port using a serial cable.
Use this connection in combination with a VT-100 application such as HyperTerminal or PuTTY
to monitor the boot up sequence of the 3300.
Serial cable
Bits per second = 9600
Data Bits = 8
Parity = None
Stop Bits = 1
Flow Control = None
The VT-100 application should be configured as shown in the above diagram. This gives you
access to the VxWorks operating system shell.
The following are the only commands authorized to be used without assistance from Technical
Support:
• version – Prints the VxWorks version information and boot line
• dosFsShow – Used to check available free disk space for the voicemail partition
• bootChange – Provides access to change the boot line options
• reboot – Reboots the 3300 system
Note
This is NOT the recommended way to reboot the system. The system reboot
process can be viewed from the VxWorks screen. It is a good way to
determine when the process is complete.

; Lab 1 – Serial Connection to the 3300 ICP
1 Open a terminal emulation program such as The Connect To window

HyperTerminal or PuTTY on the PC and name it. opens.
This lab is using HyperTerminal.
2 In the Connect To window, select the appropriate The port is selected.
port in the drop-down menu.
3 Select OK. The HyperTerminal
Properties window opens.
4 In the Port Properties window, select Restore Those defaults should be:
Defaults.
• Bits per second = 9600
• Data Bits = 8
• Parity = None
• Stop Bits = 1
• Flow Control = None

5 Select OK. The HyperTerminal window
opens.
6 In the HyperTerminal window, hit return. Arrow prompt is displayed.
7 In the HyperTerminal window, type version. See the example in the
figure below.
VxWorks version
Gateway IP Address Controller IP Address FTP Server IP Address

and Subnet Mask
4-5
; Lab 2 – IP Connection to the 3300 ICP
Note
If you are training at a remote site, use the ipconfig /all command and make
note of all IP configurations so they can be restored after system
programming.

1 Access the PC’s LAN properties. The procedures The LAN Properties window
are different for different operating systems. opens.
2 Select Internet Protocol (TCP/IP). Do not uncheck Internet Protocol (TCP/IP) is
the box. highlighted.
3 Select Properties. The TCP/IP Properties
window opens.
3
Checking this box will
display an icon on the
taskbar. Double-clicking
the icon gives you fast
access to network
properties.


4 In the TCP/IP Properties window, select the Use The Use the Following IP
the Following IP Address radio button. Address radio button is
selected.
5 Enter the IP address provided by the instructor. The PC’s IP address is
The address must be on the same subnet as the displayed in the TCP/IP
controller’s Real Time Complex (RTC) card’s Properties window.
default IP address.
6 Enter the Subnet Mask provided by the instructor. The PC’s Subnet Mask is
displayed in the TCP/IP
Properties window.
7 Enter the Default Gateway provided by the The PC’s Default Gateway
instructor. address is displayed in the
TCP/IP Properties window.
8 Select OK in the TCP/IP Properties window. The TCP/IP Properties
window closes.
9 Select Close or OK in the LAN Properties window. The LAN Properties window
closes.
4
5
6
7

10 To verify the connection, ping the controller from Successful reply from the
the PC’s command line window. controller.
10
4-7
11 Launch Internet Explorer and type in the The ESM login page is
controller’s default IP address, 192.168.1.2. displayed. It is automatically
directed to the secure https
You can also type https://192.168.1.2 in a
site.
Window’s Run window.
12 Enter the default Login: system
13 Enter the default password: password
14 Select OK. A Telephone Directory
Inquiry window is displayed.
11
12
13
14
Caution
To maintain system security in the field, change the default password as soon
as possible. Do not change them in the classroom environment.


15 In the Telephone Directory Inquiry The Telephone Directory Synchronization
window, select the Telephone Directory via SDS radio button is selected.
Synchronization via SDS radio button.
16 Select Submit. The ESM tool selection page is displayed.
Use this selection if:

• You are using OPS Manager and want to continue.
• All controllers in your network are not 3300 ICPs
• All controllers in your network are not at MCD 4.0 or
later.
Some forms are different if this has been selected and
is covered in the Advanced I&M course.
15
16

17 In the ESM tools selection page, select System The System Administration
Administration Tool. Tool page opens.
17
4-9
; Lab 3 – Determining the Release Level and Active

Software Load
Step Task Expected Result/Observation 9
1 Select the About link at the top right side of the The About Mitel
window. Communications Director
window opens
2 What is the MCD Release Level in your About
Mitel Communications Director window?
3 What is the Active Software Load in your About
Mitel Communications Director window?
4 Select Close. The About Mitel
Communications Director
window closes.
2
3

System Alarms
If the indicator on the front of the controller indicates an alarm, the cause of the alarm must be
determined. The two ways to do this are:
• Navigate to Maintenance and Diagnostics > Alarm Details
• Navigate to Maintenance and Diagnostics > Maintenance Commands > All
Note
Always use both methods to determine the cause of an alarm. Some alarm
categories only show up in the Alarm Details form and some only show up
when using the commands.
Reference
Help > Contents > Troubleshooting > Alarms
When a new system is being installed, there will be alarms indicated.
On a new MXe with an E2T card, the system gets an E2T Comms alarm because the E2T card
needs an IP address to communicate with the RTC. The recommended way for the E2T to get
an IP address is from DHCP, but that is disabled on a new system.
Using the Show Stat Alarm command, a Sysid Mismatch alarm is present because the licenses
have not been programmed.
4-11
; Lab 4 – Checking for Alarms
In this lab, you will be using the following forms:
• Maintenance and Diagnostics > Alarm Details
• Maintenance and Diagnostics > Maintenance Commands > All

1 Select Maintenance and Diagnostics from the The Maintenance and
ESM drop-down menu. Diagnostics folders and
forms are displayed.
2 Select the Alarm Details form. The Alarm Details form is
displayed.
3 What alarms are displayed on your system?
Note
Many forms are not displayed until the folder is expanded.

Step Task Expected Result/Observations 9

4 Expand the Maintenance Commands folder by The Maintenance Commands
selecting the plus sign. folder expands.
5 Select the All form. The Command/Response
form is displayed.
6 Type Show Status Alarms in the Command field.
7 Select Submit. The Alarm Status is displayed
in the System Response field.
4 6
5 7
By checking the Enable AutoComplete box, the

system will display anticipated commands.
4-13

9 Type Alarms, or AL, in the Command field.
10 Select Submit. A more detailed view of the
Alarm Status is displayed in
the System Response field.
9
10

System Hardware Query
The System Hardware Modules form displays the type and position of MMCs in the 3300
chassis.
This form can be found under Maintenance and Diagnostics > System Hardware Profile >
System Hardware Modules.
You can see which modules have been installed without opening the controller chassis
4-15
System Hardware Compute Cards

This display will show the E2T card once DHCP has been programmed. The MAC address of
the E2T is on the card itself and on its shipping box. This form is located at Maintenance and
Diagnostics > System Hardware Profile > System Hardware Compute Cards.
RTC
E2T
The E2T card has

not yet been
programmed here.
When a new system is installed, the MAC address of the E2T card
should be noted prior to installing the card. The MAC address is
listed on the card and on its shipping box.

Enabling Licensed Options
When delivered from the factory, the 3300 ICP has a default database, which is blank, except
for the DHCP forms. DHCP is programmed on the default subnet but it is disabled.
License and Option information is not programmed by default and must be programmed before
the system database can be configured. The system option password is tied to the system’s
SYSID and the license options purchased.
There are two ways to complete the License and Option Selection form within ESM.
1. The preferred method is to use Mitel’s Application Management Center (AMC) licensing
process to retrieve the Purchased Options and Password from the AMC. This method allows
licenses to be moved between systems.
2. If unable to connect to the internet, manually input the license and option information, and
leave the Application Record field blank. You will need the SYSID and MOSS password.
This method ties the license to that particular system. The license keys are on the 3300 ICP
Feature Options Record.
4-17
To retrieve the Purchased Options and Password from the AMC, either the 3300 controller
using ESM, or the 3300 Software Installer (SI) tool needs to connect to the AMC Server.
From the License and Option Selection Change dialog, you may enter an Application Record ID,
and then query the AMC for the Purchased Options and Password by selecting the Retrieve
Licenses button.
Caution
If you manually obtain a Password from the AMC, the licenses that are
assigned to that 3300 SYSID in the AMC are permanently tied to that system.
By using the AMC Application Record process to retrieve the purchased option online, you will
retain the ability to reassign the purchased options to other systems owned by the same
customer.
If you use the manual process to input the license and option information you must choose
Download the License Key for that application record.
The manual process permanently ties the purchased options to the Application record.

For the system to query the AMC Server, it must be physically connected to the Internet. It may
also be necessary to adjust the RTC’s IP address and default gateway for the system to work
on the local network.
Adjusting the 3300 IP Configuration requires a system reset.
You must complete the DNS Configuration fields in the System IP Configuration form with the
Primary and Secondary DNS Servers. This allows you to establish a connection from the
controller to the AMC Server.
If the system is behind a firewall, the firewall must allow TCP connections from the system to
TCP port 443 on the AMC.
4-19
Once the system has been configured to communicate with the AMC, simply type in the
Application Record, select the country, and select Retrieve Licenses. If there are problems
making the connection to the AMC, check the DNS settings by pinging register.mitel-amc.com.

Obtaining a System Password
If the system does not have Internet access to the AMC, you need to manually alter the
individual Purchased Options and enter the corresponding Password in the License and Option
form. The Application Record ID is not required. You may also need to associate the SYSID
with the Application Record on the AMC website.
The password can be obtained from your AMC account through MOL. Access the AMC site
from your MOL account at the www.mitel.com web site. You will need to know the SYSID
number for your system.
An Application Record created using the AMC associates the correct license information with
your customer system SYSID.
Log in to MOL with your personal MOL password. Select the AMC link to access the AMC News
Page. A Reseller Tech username and password are needed to connect to the AMC Page.
4-21
Select Customers.

Enter the search criteria and select Retrieve. Select and expand the desired customer from the
Customer List.
Locate and select the Application Record for the system in question.
4-23
Scroll down within the Application Record Information view to verify the license information.
For a printable version of the license

information and the password, select
Download License Keys.
This link is disabled once you download the
licenses to the customer system.
This will manually associate the customer
SYSID to the Application Record.
This allows hardware IDs

to be cleared from the
Application Record.

This message is displayed when Download License Key is selected.
Caution
Once you have manually obtained a Password from the AMC, the licenses
that are assigned to that system’s SYSID in the AMC are permanently tied to
that system.
If you have obtained a hard copy of the Downloaded License Key information, be sure to keep it
in a secure location.
4-25
Country Variants
These country variants are:
• North America
• United Kingdom
• Latin America
• Germany
• Italy
• Spain
• Portugal
• Holland
Different countries sometimes use different:
• Languages
• Tone plans
• Telephony protocols
Language translations include:
• Display set prompts
• Voice mail prompts
• 5550 IP Console GUI
• License agreements
• Safety instructions
• End-User Guides
• General Information Guide.

The tone plans for some countries are different than the existing UK or NA tone plans provided
for in call control.
Use License and Option Selection to select the required country variant.

It is also recommended that two Configuration Options be enabled for all 3300 installations:
• Networking Option
• Mitai/Tapi Computer Integration

Although these two features may not be immediately needed for each customer, enabling these
options initially will avoid having to enable them in the future and also avoid the required system
reset. They are not tied to licensing and there are no costs associated with them.
4-27
Database Management System (DBMS)
The DBMS is a routine with three purposes:
• Turns on the DBMS_Initialized flag, which tells the system to save the database, and all
future changes, to the hard drive and RAM.
• Makes sure the programmed database is correctly loaded from the hard disk when the
system starts up or resets. It ensures the database is free from errors by performing a
routine check.
• Allows you to enable the DHCP server on the system controller. The DHCP service must be
running in order to enable DHCP in the DHCP Server form.
Caution
With the DBMS_Initialized flag turned off, any time you reset the system, a
blank database will be loaded into the system memory.
Note
The License and Option information and the DHCP programming are not lost
if the system is reset when the DBMS_Initialized flag is turned off.
To ensure that the system saves the database changes you have made and does not default
the database during a system reset, you must perform a DBMS Save command. The command
only needs to be done once. Once the flag is on, all future changes are saved to the hard drive.
Note
If you restore a database during an install procedure, you do not need to
perform a DBMS Save, because the system will perform one automatically.

; Lab 5 - Changing IP Information to Access the License
In this lab, you will be using the System Configuration > IP Network Configuration > System IP
Configuration form.
Reference
Help > Contents > Forms Reference > Forms S to Z > System IP
Configuration

1 Select System Configuration from the ESM drop- The System Configuration
down menu. folders and forms are
displayed.
2 Expand the IP Network Configuration folder by The IP Networking
selecting the plus sign. Configuration folders and
3 Select the System IP Configuration form. The System IP Configuration
form is displayed.
4 In the System IP Configuration section, select The System IP Configuration
Change. change window opens.
1
4
2
3
4-29

5 In the System IP Configuration The addresses are entered.
change window, enter the following
information provided by the instructor:
• System IP Address
• Subnet Mask
• Gateway IP Address
• Layer 2 Switch IP Address
6 Select Save. The addresses are saved and displayed
in the System IP Configuration form. You
are prompted to reset the system.
Note
The layer 2 switch address must be on the same subnet as the RTC IP
address and should be outside the planned DHCP range.
Note
There are two methods to use VLANs to separate voice and data and having
the 3300 on the voice VLAN:
• Leave the Voice VLAN ID a 1 and program the L2 switch port as an
access port (Cisco) or untagged (HP) on the voice VLAN.
• Program the Voice VLAN ID in this form as the voice VLAN and program
the L2 switch port as a trunk port (Cisco) but deny access for all other
VLANs or as a tagged port (HP) on the voice VLAN.
The classroom is setup so that the L2 switch is an access or untagged port,
so leave the Voice VLAN ID as 1.
This field is on the CXi only.

7 In the Domain Name Service (DNS) section, select The DNS change window
Change. opens.
8 In the DNS change window, enter the IP address The address is entered.
of the Primary Domain Name Server provided by
your instructor.
9 Select Save. The address is saved and
displayed in the System IP
Configuration form.
8
9
4-31

11 Expand the Maintenance Commands folder by The Maintenance
selecting the plus sign. Commands folder expands.
form is displayed.
13 Type Reset System in the Command field.
14 Select Submit. System Reset In
Progress…is displayed in
the System Response field.
The progress can be
monitored in the terminal
emulation window.
10
11
12
13 14

This screen, and the Voice Mail Successfully Started

message, are good indicators that the reboot process
is complete. It is possible to start ESM as soon as a
message about the E2T not started is displayed.

15 Using the steps from Lab #2, change the The PC’s IP address, subnet
programming PC’s IP address, subnet mask, and mask, and default gateway
default gateway to the ones provided by the are changed such that
instructor. The address must be on the same communications with the
subnet as the controller’s Real Time Complex controller is again possible.
(RTC) card’s IP address.
4-33
; Lab 6 – Retrieving the System License
In this lab, you will be using the System Configuration > System Capacity > License and
Option Selection form.
displayed.
2 Expand the System Capacity folder by selecting The System Capacity forms
the plus sign. are displayed.
3 Select the License and Option Selection form. The License and Option
Selection form is displayed.
4 In the License and Option Selection form, select The License and Option
Change. Selection change window
opens.
1
4
2
3
The Hardware Identifier and

the Application Record ID
are linked in the AMC.


5 In the License and Option Selection The Application Record ID is
change window, enter the Application entered.
Record ID provided by the instructor. Do
not include dashes.
6 Select Retrieve Licenses. The system contacts the Mitel AMC
and downloads the license for your
system. The license values are gray
until they have been saved.
7 Select the appropriate country. The country is selected.
8 Select the Yes radio button for Networking Networking Options radio button is
Options. selected.
9 Select the Yes radio button for Mitai/Tapi Mitai/Tapi Computer Integration radio
Computer Integration. button is selected.
10 Select Save. The License and Options data is
saved and displayed in black in the
License and Options Selection form.
4-35
7
8
9
10

11 Reset the system using the maintenance The system reboots.
command.

; Lab 7 – Database Management
In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form.

2 Expand the Maintenance Commands folder by The Maintenance
selecting the plus sign. Commands folder expands.
form is displayed.
4 Type DBMS Save (DBM SA) in the command field.
5 Select Submit. The DBMS Save progress
is displayed in the System
Response field.
2
3 4 5
4-37

6 Type DBMS Status (DBM ST) in the Command
field.
7 Select Submit. The DBMS Status is
displayed in the System
Response field.
7
6
DBMS_INITIALIZED flag is on
as a result of the DBMS Save
command

; Lab 8 – Setting the Date and Time
In this lab, you will be using the Group Administration Tool to set the date and the time. Then
you will use the System Administration Tool to enable Network Time Protocol (NTP). Check with
the instructor to see if there is an NTP server available.
1 In the ESM Tool Selection page, select the Group The Group Administration
Administration Tool. Tool opens.
2 Select Manage System Options from the drop- The System Options view is
down menu. displayed.
3 In the System Options box, select Change Date The Change Date and Time
and Time. box is displayed on the right.
4 Type the appropriate Date and/or Time in the The new date and/or time
Change Date and/or Change Time fields. are displayed.
5 Select OK. The new date and/or time
are set.
6 Select Exit from the drop-down menu. The Group Administration
Tool closes.
2&6
3
4
4-39

7 In the ESM Tool Selection page, select the The System Administration
System Administration Tool. Tool opens.
displayed.
9 Select the System Date and Time folder. The System Date and Time
folder is displayed.
10 Select Change. The System Date and Time
change window opens.
8
10


11 In the System Date and Time change window, NTP synchronization radio
select the Enabled radio button next to button is selected.
Synchronize.
12 Enter the IP address of the NTP server provided The NTP server address is
by the instructor. entered.
13 Select the appropriate Time Zone from the Time The appropriate Time Zone
Zone drop-down menu. is selected.
14 Select Save. The NTP server is located
and the system’s date and
time are synchronized to it.
11
12 Time Zone settings include

Daylight Saving time changes
when they occur.
13
Manual settings can also be

done here. If NTP
synchronization is enabled,
manual setting capabilities are
disabled.
14
4-41
; Lab 9 – Shutting Down the System
form. This lab is optional.

2 Expand Maintenance Commands by selecting the The Maintenance
plus sign. Commands folder expands.
form is displayed.
4 Type Shutdown in the Command field.
5 Select Submit and then select OK in the System Shutdown in
confirmation window. progress…the system can
be powered down safely
after 60 seconds is
Response field.
In the terminal emulation
window, the following is
displayed.
System Shutdown Complete
The system can now be
powered down safely.
6 Power down the controller. If there is a redundant The controller powers down
supply, power down both supplies. and all front panel indicators
turn off.
2
3 4 5

Selecting the Default Language
When you choose a country variant in ESM, three languages are selected for set prompts.
The first language will be the default language for that country, and the others will be alternate
languages.
You can override the choice of languages, but English is retained as one of the three languages
to enable correct functioning of the embedded voice mail.
To access the form, navigate to System Administration > System Options > System Options
Assignment form.
The language is applied to the interfaces of the sets and consoles and the embedded voice mail
prompts. For example:
Country Variant Default Language Alternate Languages

North America NA English NA French LA Spanish
United Kingdom English Euro French Euro Spanish
Latin America LA Spanish NA English Portuguese
Not all languages are displayed in the drop down list. Languages can also be set by using the
Language Select maintenance command.
The language seen during the logon process is dictated by the system option default language.
The language during the selection of a programming interface is set through the language
option on the user account. User accounts are covered in another module.
4-43

DHCP Server Considerations

A Dynamic Host Configuration Protocol (DHCP) server is used to support Mitel IP phones. The
customer’s DHCP server can be one of the following:
• A customer-supplied DHCP server

• The 3300 ICP
In either case, the DHCP server supporting the E2T needs to have the following Option ID
defined in their scope:
• 3
• 66
• 67
The DHCP server(s) supporting the IP phones needs to have the following identifiers defined in
their scope:
• 3
• 125
For example:
DHCP Parameter Data Type Name Value
Subnet ID String subnet1 192.168.1.0

Option Start Address End Address Subnet Mask
IP Address Scope 192.168.1.10 192.168.1.250 255.255.255.0
Lease Duration 1 week
E2T Static Reservation 192.168.1.1 255.255.255.0
Option Data Type Option ID Value
Router (Default Gateway) IP Address 003 192.168.1.1

DNS Server IP Address 006 192.168.1.30
DNS Domain Name String 015
TFTP Server String 066 192.168.1.2
TFTP Boot file String 067 /sysro/e2t8260
IP Phone TFTP Server IP
IP Address 125: sw_tftp 192.168.1.2
Address
3300 ICP RTC IP Address IP Address 125: call_srv 192.168.1.2
Mitel IP Phone DHCP
String 125: id ipphone.mitel.com
Server
Differentiated Services
Numeric 125: dscp 46
Code Point Value
4-45
In a multi-subnet network, different DHCP servers may be used, or different IP scopes may be
defined for each subnet. It is important that the options in each scope be defined correctly for
use by the E2T and IP phones. The Option definitions are:
• Option 3 - The IP address of the default gateway router used by the PC, IP Phone, and the
E2T card. Phones need this for two-way audio.
• Option 6 – The IP address of the DNS server.
• Option 66 – The IP address of the TFTP server, which is the 3300 ICP. It is the keeper of
the E2T’s boot file.
• Option 67 – The name and location of the TFTP boot file, which is the boot file used by the
E2T. It is /sysro/e2t8260
• Option 125 – Vendor specific parameters

| id – This is a Mitel IP phone identifier, and must be ipphone.mitel.com so the phone will
accept an IP address from this DHCP server
| sw_tftp – The IP address of the TFTP server that has the IP phone’s software, which is
downloaded to the phone.
| call_srv – The IP address of the RTC. The phone uses this to register with the
controller.
| dscp – Differentiated Services Code Point Value, used for voice streaming and signaling
Quality of Service (QoS).
Note
The 3300 MXe in MX mode, CX, and CXi use a single processor for a
combination RTC/E2T.
The E2T parameters, which are DHCP options 66 and 67 and a reserved IP
address, are only needed for the E2T on the 3300 MXe in LX mode.

DHCP in Release 7.0 and Above
At release 7.0, the existing IP phones have firmware that looks for DHCP options: 130 – MITEL
IP PHONE, and 128 – TFTP server - in order to accept the DHCP offer and upgrade its
firmware.
Once the phone’s firmware is upgraded, it reboots, and will then look for option 125.
If you program options 125, 128, 129, 130 the phones will boot using the old options, upgrade
their firmware and reboot successfully using the new option 125.
Once a system database is at release 7.0, options 128 through 134 are retained and instances
of option 125 are created to match the needs of differing scopes that existed prior to the
upgrade.
For example:
Conflict Resolution
DHCP responses containing multiple response types (i.e. more than one of the methods
outlined in the previous section) are resolved as indicated in the following sequence:
• The phone will use information that is statically set and ignore all others.
• If option 125 is present and contains valid Mitel-specific information (i.e. has a vendor id
=1027), the client IP phone will use option 125 and ignore all others.
• If option 43 is present and contains valid Mitel-specific information (has a vendor id =

“ipphone.mitel.com”), the client will use option 43 and ignore all others. Some DHCP servers
do not support option 125, so option 43 can be used instead.
• Finally, the client will look for valid Mitel-specific information in options 128-135, and if option
130 does not contain the "MITEL IP PHONE" string, the DHCP offer will be rejected.
4-47
LAN Policy Quality of Service (QoS) Form
The LAN Policy form provides values for Differentiated Services Code Point (DSCP) and Layer
2 Priority for IP connections for the E2T. It has evolved to allow differentiated treatment of voice
media and voice signaling.
The LAN Policy form provides quality of service configuration using DSCP or DiffServ for traffic
originating at the E2T. DSCP is typically used across a WAN link.
Use the form to give Layer 2 priority to voice media and voice signaling traffic and to map DSCP
to Layer 2 (L2) Priority. Mapping ensures that voice priority is maintained in networks that use
the L2 Priority QoS mechanism.
Note
Changes to the DSCP values require a system reboot to take effect.

Defining the DHCP Scope
The following tasks assume DHCP will be configured on the 3300 ICP for use by the IP phones
and E2T. This figure shows reserving the IP address for the E2T on an MXe running in
expanded mode.
This value must be the network

address. It will be programmed
in the next lab.
The MAC address

of the E2T card is
marked on the
card itself and its
shipping box.
Note
Program all static IP reservations outside the DHCP IP address range.
4-49
Ensure the range has sufficient addresses to support all devices.
Caution
If connected to an existing network, consult with the Network Administrator
and/or Mitel Instructor before activating DHCP on the 3300 ICP. Multiple
DHCP servers on a single network may create conflicts.
Default gateway
TFTP name and boot

file name for E2T
Option 125 id: Option 125 Option 125 Options 66 &

Mitel identifier, sw_tftp: TFTP call_srv: RTC 67: will be
Prior to 7.0 validation for server for IP for IP phone programmed
IP phones phone main registration with a scope of
software files Static:E2T

Note
Ensure that the E2T receives option 3, the Router, from the DHCP server.
When programming DHCP options, set the scope field for option 3 to Subnet.
Priority for DHCP Options is as follows:
• Static Options override Range Options.
• Range Options override Subnet Options.
• Subnet Options override Global Options.

For example, if DHCP Option 3 is programmed at both the Range and Subnet
level, devices that receive an address from within the range will use the value
programmed at the Range level. Any reservations programmed in the DHCP
Static IP form would receive the value programmed at the Subnet level.
Note
For the IP sets to access the Internet, DHCP Option 6 must be programmed
with the IP address of a valid DNS server.
4-51
The DHCP options l2p and dscp provided to the IP sets allows differentiated treatment of voice
media and voice signaling.
The first value in this

string is the Default dscp The first value in this string is the
priority for voice or Default Layer 2 priority (l2p) for
unspecified packet types. voice or unspecified packet types.
v and s
specify values
for voice
media and
signaling
respectively

Using the Planner
This is an example of using the planner.
The customer wants to have 5212 IP sets, 5224 IP sets, and 5550 IP Consoles installed. In
addition, the RTC must be assigned an IP address on the same subnet and the E2T of the 3300
ICP will be served by the internal DHCP.
• The subnet allowed by the LAN Administrator is subnet 50: 192.168.50.0 with a subnet
mask: 255.255.255.0.
• The range of IP addresses is 1 through 200 with lease times of 8 hours.
• The IP address for the RTC must be programmed in the System IP Configuration form with
a value of 192.168.50.220.
• The 3300 ICP is the TFTP server.
• The Default gateway is 192.168.50.201.
• The E2T static reservation is: 192.168.50.221.

This programming planner implements the requirements listed above.
Subnet ID String subnet50 192.168.50.0

IP Address Scope 192.168.50.1 192.168.50.200 255.255.255.0
Lease Duration 8 hours
E2T Static Reservation 192.168.50.221 255.255.255.0
Router (Default Gateway) IP Address 003 192.168.50.201

DNS Server IP Address 006
DNS Domain Name String 015
TFTP Server String 066 192.168.50.220
TFTP Boot file String 067 /sysro/e2t8260
IP Address 125: sw_tftp 192.168.50.220
Address
3300 ICP RTC IP Address IP Address 125: call_srv 192.168.50.220
Mitel Vendor ID String 125: id ipphone.mitel.com
Numeric 125: dscp 46
Code Point Value
4-53
; Lab 10 - Integrating the 3300 into the Training Network

Program DHCP to integrate the 3300 and IP sets into the training network. The instructor will
provide the necessary information.
Use this Planner to organize the information used for this lab.

Subnet ID String
IP Address Scope
Lease Duration
E2T Static Reservation
Router (Default Gateway)

DNS Server
DNS Domain Name
TFTP Server
TFTP Boot file
Address
3300 ICP RTC IP Address
Mitel Vendor ID
Code Point Value
Note
The IP address for the RTC and Default Gateway should already be
programmed.

In this lab, you will be using the following forms, in this order:
• System Configuration > IP Network Configuration > DHCP > DHCP Subnet form.
• System Configuration > IP Network Configuration > DHCP > DHCP Static form.
• System Configuration > IP Network Configuration > DHCP > DHCP IP Address Range
form.
• System Configuration > IP Network Configuration > DHCP > DHCP Options form.
• System Configuration > IP Network Configuration > DHCP > DHCP Server form.
• Maintenance and Diagnostics > System Hardware Profile > System Hardware Compute
Cards form.
• System Configuration > IP Network Configuration > DHCP > DHCP Lease Viewer form.
Programming the DHCP Subnet
1 Select System Configuration from the ESM The System Configuration

drop-down menu. folders and forms are displayed.
2 Expand the IP Network Configuration folder The IP Network Configuration
by selecting the plus sign. folders and forms are displayed.
3 Expand the DHCP folder by selecting the plus The DHCP forms are displayed.
sign.
4 Select the DHCP Subnet form. The DHCP Subnet form is
displayed.
5 In the DHCP Subnet form, select the existing The existing default subnet is
default subnet. selected.
6 Select Delete. The existing default subnet is
deleted.
7 Select Add. The DHCP Subnet add window
opens.
1 7
6
2
5
3
4-55

8 In the DHCP Subnet add window, enter the: The name, IP address, and
the bit mask are entered.
• Subnet name
• Subnet IP address
• Subnet bit mask
for the subnet being used.
9 Select Save. The name, IP address, and
the bit mask are saved and
displayed in the DHCP
Subnet form.
8 9

Programming the E2T’s Static IP Address When the MAC Address

is Known
If the E2T card is newly installed and its MAC address was noted from the card or shipping box,
follow these steps. If the MAC address is not known, go to step 18.
10 If you know the MAC address of the E2T card, The DHCP Static IP form is
select the DHCP Static IP form. If you do not, go displayed.
to step 18.
11 In the DHCP Static IP form, select Add. The DHCP Static IP add
window opens.
11
10
4-57

12 In the DHCP Static IP add window, type E2T is displayed in the Name field.
E2T in the Name field.
13 Enter the IP Address provided by the The E2T IP address is displayed in the
instructor. IP Address field.
14 Leave the Protocol at BOOTP or DHCP. The protocol is set to BOOTP or DHCP.
15 Leave the Hardware Address Type at The Hardware Address Type is set to
MAC Address. MAC address.
16 Enter the MAC address. The E2T MAC address is displayed in
the address field.
17 Select Save. The data is saved and displayed in the
DHCP Static IP form.
12
13
14
15
16
17

Programming the DHCP IP Address Range

18 Select the DHCP IP Address Range The DHCP IP Address Range form is
form. displayed.
19 In the DHCP IP Address Range form, The DHCP IP Address Range add
select Add. window opens.
19
18
4-59

20 In the DHCP IP Address Range add window, enter The data is entered.
the:
• Range name
• IP Range Start IP address provided by the
instructor
• IP Range End IP address provided by the
instructor
Leave the Protocol as BOOTP or DHCP and the
lease time at 1 week.
21 Select Save. The data is saved and
displayed in the DHCP IP
Address Range form.
20
21

Programming the DHCP Options

In this section, the default DHCP Options will first be deleted and then reprogrammed. This is
done for programming practice and also some values, such as the Scopes, can only be added,
not changed.
Caution
Older options 128, 129, 130, 132, 133, and 134 are for sets with older
software. If there is a possibility that these sets are present, they would need
programmed as well. They are not added in this lab because there are no
older stets in the classrooms. Although their option numbers do not appear in
the add window, they can be manually added. There is an example of adding
option 128 at the end of this section.
22 Select the DHCP Options form. The DHCP Options form is

displayed.
23 In the DHCP Options form, one at a time, select All options are deleted.
and delete all options
24 Select Add. The DHCP Options add
window opens.
24
23
22
23
4-61

25 In the DHCP Options add window, select Option 3- Option 3-Router [IP Address]
Router [IP Address] from the Standard Option is displayed in the Standard
drop-down menu. Option field
26 Enter the router’s IP address in the value field. The router’s IP address is
This is the default gateway. entered.
27 Select the Subnet from the Scope drop-down The Subnet is displayed in
menu. the Scope field.
Options form.
25
26
27
28


29 In the DHCP Options form, select Add. The DHCP Options add
window opens.
30 In the DHCP Options add window, select Option 6- Option 6-DNS Server [IP
DNS Server [IP Address] from the Standard Option Address] is displayed in the
drop-down menu. Standard Option field
31 Enter the DNS server’s IP address in the value The DNS server’s IP
field. address is entered.
32 Select the Global from the Scope drop-down Global is displayed in the
menu. Scope field.
Options form.
30
31
32
33
4-63

window opens.
35 In the DHCP Options add window, select Option Option 66-TFTP Server
66-TFTP Server Name [ASCII String] from the Name [ASCII String] is
Standard Option drop-down menu. displayed in the Standard
Option field
36 Enter the TFTP server’s IP address in the value The TFTP server’s IP
field. address is entered.
37 If the E2T’s MAC address was known, select Static: E2T, followed by the
Static: E2T <IP address> from the Scope drop- E2T’s IP address, or Global
down menu. Otherwise, select Global. is displayed in the Scope
field.
Options form.
35
36
37
38


window opens.
40 In the DHCP Options add window, select Option Option 67-Boot File Name
67-Boot File Name [ASCII String] from the [ASCII String]is displayed in
Standard Option drop-down menu. the Standard Option field
41 Type /sysro/e2t8260 in the value field. /sysro/e2t8260 is entered.
42 If the E2T’s MAC address was known, select Static: E2T, followed by the
Static: E2T <IP address> from the Scope drop- E2T’s IP address, or Global
down menu. Otherwise, select Global. is displayed in the Scope
field.
Options form.
40
41
42
43
4-65

44 In the DHCP Options form, select Add. The DHCP Options add window
opens.
45 In the DHCP Options add window, select the The Mitel radio button is
Mitel radio button. selected, and the DHCP Options
window displays option 125,
vendor-specific options.
46 Select the Global from the Scope drop-down Global is displayed in the Scope
menu. field.
47 Enter the TFTP Server Address (sw_tftp) in The TFTP Server Address is
the TFTP Server Address field. In the entered.
classroom, this is the controller’s IP address.
48 Enter the Call Server Address (call_srv) in the The Call Server Address is
Call Server Address field. In the classroom, entered.
this is the controller’s IP address.
49 Enter the following values into the DiffServ The values are entered.
Code Point (dscp) fields:
• Default = 46
• Voice Media = 46
• Voice Signaling = 26
50 Leave all other fields blank. Select Save. The data is saved and displayed
in the DHCP Options form.

45
46
47
48
49
50
4-67
The DHCP Options form should look similar to this.
If older phones are present, this is an example of how option 128 would be added.
Older option numbers are not available

in this drop-down menu. Manually add
the number in the ID field.

Enabling the DHCP Server

51 Select the DHCP Server form. The DHCP Server form is
displayed.
52 In the DHCP Server form, select Change. The DHCP Server form
52
51
53 In the DHCP Server form change window, The Enabled radio button is
select the Enabled radio button. selected.
54 Select Save. The data is saved and displayed
in the DHCP Server form.
54
53
4-69
Programming the E2T’s Static IP Address When the MAC Address

is Unknown
55 If you already had the E2T’s MAC address and The System Hardware
performed steps 10 through 17, go to step 71. Compute Cards form is
Otherwise, navigate to the Maintenance and displayed.
Diagnostics > System Hardware Profile > System
Hardware Compute Cards form.
56 Select Slot ID 2. Slot ID 2 is selected.
57 Write down the IP Address and the MAC Address The IP Address and MAC
that is displayed in the bottom of the window. address of the E2T card is
noted.
56
55
57


58 Navigate to the System Configuration > IP Network The DHCP Lease Viewer
Configuration > DHCP > DHCP Lease Viewer form. form is displayed.
59 Select the IP Address/MAC Address that was noted The IP Address/MAC
above. Address is selected.
60 Select Delete. A confirmation window is
displayed.
61 In the confirmation window, select OK. The IP Address/MAC
Address is deleted.
60
59
58
4-71

62 Select the DHCP Static IP form. The DHCP Static IP form is displayed.
63 Select Add. The DHCP Static IP add window opens.
63
62


64 In the DHCP Static IP add E2T is displayed in the Name field.
window, type E2T in the Name
field.
65 Enter the IP Address provided by The E2T IP address is displayed in the IP
the instructor. Address field.
66 Leave the Protocol at BOOTP or The protocol is set to BOOTP or DHCP.
DHCP.
67 Leave the Hardware Address The Hardware Address Type is set to MAC
Type at MAC Address. address.
68 Enter the MAC address noted The E2T MAC address is displayed in the
above in the Address field. address field.
69 Select Save. The data is saved and displayed in the DHCP
Static IP form.
64
65
66
67
68
69
4-73

70 Reboot the system. The system reboots and the static IP
address is assigned to the E2T card.
71 Navigate to the System Configuration > IP The DHCP Lease Viewer form is
Network > DHCP > DHCP Lease Viewer displayed.
form.
72 Verify that a static address has been The E2T card’s Lease Type is Static
assigned to the E2T card. and the Lease End is Permanent.
72
71

73 If the E2T’s MAC address was unknown, go back The data is saved and
to the DHCP Options form, delete option 66, and displayed in the DHCP
reprogram using steps 34 through 38. This time, Options form.
select Static: E2T <IP address> from the Scope
drop-down menu.
74 If the E2T’s MAC address was unknown, go back The data is saved and
to the DHCP Options form, delete option 67, and displayed in the DHCP
reprogram using steps 39 through 43. This time, Options form.
select Static: E2T <IP address> from the Scope
drop-down menu.
75 Verify that the lab phones are asking for a PIN.
76 Verify and make note of the following
configurations in your particular lab.
• Dual FIM is in which MMC slot?
• Dual Framer is in which MMC slot?
• NSU is connected to which FIM port?
• FD PER is connected to which FIM port?
• ASU is connected to which CIM port?
Note
Since there is not yet a database to support these cabinets, neither the NSU
nor Per Nodes attempt to synchronize with the controller.
4-75
Network Topology Guidelines
DHCP in the Network

In large networks, it is common practice to separate devices into logical or geographical
groupings, called segments. Each segment is usually assigned a fixed range of addresses that
are managed by a DHCP server. A single DHCP server may be responsible for the entire
network, or the task may be shared by a number of servers.
Note
The DHCP server used for the E2T must have these settings:
• Reserved IP Address/Subnet Mask
• Default Gateway (Option 3): Representative of the segment on which the

3300 ICP E2T is installed. The network portion of the default Gateway IP
address will always be identical to the Network portion of the RTC and
E2T IP addresses.
• TFTP Server (Option 66): The IP address of the 3300 ICP, keeper of the
E2T’s boot file.
• TFTP Bootfile (Option 67): /sysro/e2t8260.

Single DHCP Server

A single DHCP server managing devices on multiple segments has a different DHCP scope
defined for each segment.
It is still important that the four DHCP options be correctly defined on each scope.
In the following example, set A and set B register with the one DHCP server, and are supplied
with:
• IP Address/Subnet Mask
• Default Gateway (Option 3)
• TFTP Server (Option 125: sw_tftp)
• RTC IP Address (Option 125: call_srv)
• Mitel Identifier (Option 125: id)
• Differentiated Services Code Point Value (Option 125: dscp)
Note
When using centralized DHCP, it is important that routers be configured
properly for Layer 2 and Layer 3 IP forwarding. Otherwise, Set A would be
given an IP address from the scope for the segment on which the DHCP
server is installed.
4-77
Multiple DHCP Servers

With multiple DHCP servers, those supporting IP Phones must have a minimum of two DHCP
options correctly defined. The second option, Option 125, is programmed with a minimum of
four values.
In the following example:
• Set A broadcasts for an IP address from the DHCP on the 3300 ICP.
• Set B broadcasts for an IP address from DHCP server B.

They are supplied with:
• IP Address/Subnet Mask
• Default Gateway (Option 3)
• TFTP Server (Option 125: sw_tftp)
• RTC IP Address (Option 125: call_srv)
• Mitel Identifier (Option 125: id)
• Differentiated Services Code Point Value (Option 125: dscp)

IP Phone Boot Files via TFTP

Every time an IP Phone boots with a 3300 ICP, it generates a TFTP download of its main
software from its TFTP server. This means that at bootup from a power failure, all phones will
be attempting a software download from the TFTP server. This generates significant LAN traffic.
The simplest install is to have the 3300 ICP as the TFTP server for all the IP Phones.
To diminish inter-segment traffic, an additional TFTP server could be defined in the network
local to the IP Phone.
After sourcing DHCP details, set A and set B will then download boot software from their TFTP
server specified by the DHCP settings for each individual scope.
Note
The software files for the sets are in the /sysro/tftp directory. These must be
present on the specified TFTP server. They can be obtained via FTP from the
3300 ICP and then sent to the remote TFTP server. They can also be
downloaded from MOL.
Here is an example of the file location for the 5340 set.
4-79

Configuring the Hardware
Objectives
5
In this module, you will:
Understand and interpret Physical Location Identifiers (PLIDs).

Configure the Analog Main Board (AMB).
Configure and program the controller modules.
Connect and configure an Analog Service Unit (ASU).
Connect and configure a Network Service Unit (NSU).
Connect and configure a Fiber Distributed Peripheral Cabinet (FD PER).
Comprehend how to chain NSUs together.
Learn how to migrate an SX-2000 database.
Understand how the SX-200 is supported on the MXe controller.
5-2 Configuring the Hardware_rev1.doc

Configuring the Controller Modules
In this part of the exercise, you will:
• Configure a Dual FIM into a module position.
• Configure a T1/E1 Combination Framer or Dual Framer into a module position.
• Configure an ASU and an NSU

This figure shows the Controller Module Configuration form. To access this form, navigate to
System Configuration > Units/Modules > Controller Module Configuration.
5-3
Physical Location Identifiers (PLIDs)
Each device connecting to a 3300 ICP system has a Device ID (IP telephones) or a Physical
Location Identifier (analog and digital devices, analog and digital trunks). A Physical Location
Identifier (PLID) is a four-digit number used by the 3300 software to identify the specific circuit
that an end device or trunk is connected to.
The PLID is used to identify which pair of wires will be used at the punch down block for each
TDM circuit. This allows movement of devices by moving patch wiring at the punch down rather
than having to move an entire cable run.
An example of a PLID on an Analog Services Unit is: 2 1 3 5.
• 2 - Unit or cabinet number.

A unit number is a number that identifies the associated hardware. It is arbitrary and can
be assigned as required. Unit 1 is always the controller itself.
In this example, it is a cabinet number and is used to determine which peripheral

cabinet, such as an FD PER, FD DSU, ASU, NSU, a device is connected to.
• 1 - Shelf number, is almost always 1, except on an expanded FD PER cabinet where it

would be 2, representing the expanded cabinet.
• 3 - Card or slot on the peripheral cabinet to which the device is connected.
• 5 - Circuit to which the end device is connected.

In this example, the device is connected to the fifth circuit on card 3 of the first shelf of cabinet 2.
For another example, in a cabinet assigned as unit 12 on shelf 1, card slot 3, circuit 8 would be
designated 12 1 3 8.

The PLID 12 1 3 8 would be used to identify the following circuit.
5-5
Analog Main Board (AMB) and Analog Option Board (AOB)
Two analog boards – the Analog Main Board (AMB) and the Analog Option Board (AOB) –
provide embedded analog capability for the 3300 controller.
The AMB for the MXe, CX and CXi provides six Loop Start, four ONS, one Music On Hold, and
one Paging circuit.
The CX/CXi AOB is installed on the CX/CXi AMB to provide an additional six Loop Start and
four ONS circuits.
Programming
In the Analog Services Unit Configuration form, port 0 is the AMB, and has the programmed
type of 3300 Embedded Analog.
To include an AOB on the CX or CXi controllers, use the Expanded Analog type.
Units 2 through 16 can be used for CIM-connected ASUs, Universal ASUs or ASU IIs.
AMB on a 3300 CXi Controller

Four imbedded CIM ports
AMB on a 3300 MXe Controller
5-7
; Lab 1 – Programming the Controller Modules
Use the following planning tool:
Module Number Module Type

1
2
3
4
Controller Module Port Unit Module Type ASU II Card Slot 1 ASU II Card Slot 2
• System Configuration > Units/Modules > Controller Module Configuration form.
• System Configuration > Units/Modules > Analog Services Unit Configuration form.
• System Configuration > Units/Modules > Unit Configuration Display form.
Note
Your classroom may not have the hardware needed for this lab, but you
should do what you can to get familiar with the programming steps.
If you receive an alarm due to the fact that you don’t have the hardware,
remove what you’ve programmed after you’ve completed the lab.


1 Select System Configuration from the The System Configuration folders
ESM drop-down menu. and forms are displayed.
2 Expand the Units/Modules folder by The Units/Modules folders and
selecting the plus sign. forms are displayed.
3 Select the Controller Module The Controller Module Configuration
Configuration form. form is displayed showing the
installed modules.
4 Select the appropriate installed MMC The MMC module is selected.
module.
5 Select Change. The Controller Module Configuration
1 5
2
3
5-9

6 In the Controller Module Configuration change The module type is selected.
window, select the appropriate module type
from the drop-down window that matches the
installed module.
7 Select Save. The module type is saved and
displayed in the Controller
Module Configuration form.

8 Select the Analog Services Unit The Analog Services Unit
Configuration form. Configuration form is displayed.
9 Select the 3300 Embedded Analog controller The controller module is selected.
module.
10 Select Change. The Analog Services Unit
Configuration change window
opens.
10
8
9


11 In the Analog Services Unit Configuration change The unit number is
window, enter an available unit number, from two to 16. entered.
12 In the Programmed Type drop-down menu, select: The programmed type
is defined.
• 3300 Embedded Analog for the AMB.
• 3300 Expanded Analog for the AOB.
13 Select Save. The programmed type
is saved and displayed
in the Analog Services
Unit Configuration form.
11
12
13
14 Select the Unit Configuration Display form. The configured units are
displayed.
14
5-11
3300 ICP Expansion Units
The 3300 ICP system supports five types of expansion units that can connect to the controller.
The Copper Interface Module (CIM) ports can connect to:
• Various Analog Service Units (ASUs)
• An SX-200 Bay
The Dual FIMs can connect to:
• Network Services Units (NSU)
• Fiber Distributed Peripheral Cabinets (FD PER)
• Fiber Distributed Digital Service Unit Cabinets (FD DSU).
Analog Services Unit

The three variants are:
• Analog Services Unit - Includes 24 On Premises (ONS) analog circuits to support Fax,
Modem, and any other legacy telephony services.
• Universal Analog Services Unit - Includes 16 ONS analog circuits, 4 Loop Start trunk
circuits, 2 Pager circuits, and 4 Music-On-Hold (MOH) circuits. Only one MOH circuit can be
assigned as the MOH port.
• ASU II – Includes two card slots that support the 16-Port ONS Card, the 16-Port Combo
Card, and the 24-port ONSP card. There can be a maximum of 8 LS/CLASS Trunks
installed on the ASU II.
The 16-Port Combo card has:
• 12 ONS/CLASS circuits and 4 LS/CLASS circuits
• Four System Fail Transfer ports.

You must purchase Analog Line licenses for each ONS circuit used on the ASU II or AX
controller line cards.
The 24-Port ONSP card is available for the ASU II and AX Controller. The circuits on this card
have additional electrical protection.
You can install up to twelve 24-Port ONSP cards in the AX Controller to provide up to 288 ONS
ports. However no more than 150 of the ports can be in an active call state at any given time,
and this limit may be reduced further if some of the users are on long loops.
Any users beyond the allowed maximum who attempt to originate a call receive silence. Users
attempting to place a call beyond the allowed maximum to a circuit on the AX controller receive
error tone and the call is not completed.

While the 16-port ONS card supports a Ringer Equivalency Number (REN) of 2, the 24-port
ONSP card supports a REN of 3.
Note
The REN indicates the quantity of ringers which may be connected to a single
telephone line and still all ring.
An Analog Line License is needed to enable each port.
The 24-Port ONSP Card is supported in the Analog Services Unit Configuration form.
The following window can be accessed by navigating to System Configuration > Units/Modules
> Analog Services Unit Configuration.
5-13
Network Services Unit (NSU)

The three variants are:
• 3300 BRI NSU – for Europe, Middle East, and Africa (EMEA), and NA variants. Includes 15
dual-64Kb Basic Rate ISDN (BRI) circuits to support devices such as Video/Conference
units or ISDN modems/phones.
• R2 NSU - Allows for R2 signaling/translation protocol.
• Universal NSU - EMEA and NA variants, allows for two links of T1/E1, MSDN/DPNSS, and
PRI/ISDN per unit.
Note
The BRI NSU does not connect directly to the 3300 ICP Controller but rather
must connect using a CEPT configured digital link (30-channel) on a separate
Universal NSU that is configured for E1 protocol.
Signaling protocols cannot be mixed between T1/E1, MSDN/DPNSS, and

PRI/ISDN on a single NSU unit.
The R2 and BRI NSU units have a 9-pin serial connection on the front to allow
unit programming with the PRI-IMAT programming tool.

Connecting the ASU and NSU Units to the Controller
Assuming that the controller is up and running, connect the ASU and NSU units to the desired
modules on the controller.
• The Analog Services Unit (ASU) links to the controller by use of a Category 5 Universal
Twisted Pair (UTP) crossover cable (up to 30 meters in distance). A built-in copper interface
module (CIM) is set in the ASU. In the controllers, two (MX) or four (MXe and LX) built-in
CIM modules allow for connectivity.
• The Network Services Unit (NSU, FD PER, and FD DSU) link to the controller by use of a
paired fiber optic cable (up to 1 km). A built-in fiber interface is set in the NSU; in the FD
DSU and FD PER, a fiber interface module (FIM) is installed. In the controller, a FIM is
installed into one of the front module slots.
You can also verify that each connection (fiber-FIM or copper-CIM) is communicating with its
associated mate at the controller by viewing the state of the LEDs. Green LEDs on all cabled
FIMs and CIMs should be ON solid (not flashing) to prove physical connectivity.
5-15
FIM Variants
Part Number 3300 ICP Components Optical Fiber Approximate
Wavelength Interface Maximum Fiber
Type Cable Run Length1
50001248 3300 Dual FIM 820 nm multimode 1 km (0.62 miles)
50003695 3300 Dual FIM 1300 nm multimode 5 km (3.105
miles)2
50003696 3300 Dual FIM 1300 nm singlemode 14 km (8.7 miles)2
9400-300-301-NA SX-2000 PER/DSU FIM 820 nm multimode 1 km (0.62 miles)
9400-300-315-NA SX-2000 PER/DSU FIM 1300 nm multimode 5 km (3.105
miles)2
9400-300-316-NA SX-2000 PER/DSU FIM 1300 nm singlemode 14 km (8.7 miles)2
50001270 Universal NSU (NA) 820 nm multimode 1 km (0.62 miles)
50001271 Universal NSU (Euro)
50001272 R2 NSU
Note
1. The run length is the one-way length of fiber optic cable between nodes.
2. Frame synchronization errors occur if the loop length of fiber optic cable
(from control node to peripheral cabinet or DSU cabinet and back) is
between 10.0 km and 10.6 km (6.2 miles and 6.6 miles).
Nodes are typically connected by two-strand or “paired” fiber optic cable. For
paired cable, a loop length of 10.0 km to 10.6 km equals a 5.0 km to 5.3 km
cable run length.
Caution
Do not look into a FIM or FIM cable, it can damage your eyes!

Configuring the ASUs
Units, including the controller and all peripheral cabinet types, are assigned unit numbers from
1-16.
The Controller is always assigned unit number 1.
Units 2-16 are assigned to:
• MXe controller -- four units for the CIM ports to ASU units and one unit for the AMB
• CX and CXi controller – one unit for the AMB/AOB.
• Dual FIMs installed for NSUs, FD PERs, FD DSUs.
• Dual T1/E1 Framer and T1/E1 Combination modules.
• Quad BRI Framer module
5-17
; Lab 2 - Programming the ASUs
In this lab, you will be using the:
• System Configuration > Devices > Analog Telephones > Analog Set Assignment form.
• System Configuration > Units/Modules > Analog Services Unit Configuration form.
Note
Note
The screen shots in this lab are for reference purposes only. Your lab may be
different.


1 If you have an ASU and it is not yet The ASU and the CIM LED
connected, connect it to one of the CIM indicators should be solid green as
connections on the controller using a soon as the units are connected,
crossover cable. indicating physical connectivity.
2 Select System Configuration from the The System Configuration folders
ESM drop-down menu. and forms are displayed.
3 Expand the Devices folder by selecting the The Devices folders and forms are
plus sign. displayed.
4 Expand the Analog Telephones folder by The Analog Telephones folders and
selecting the plus sign. forms are displayed.
5 Select the Analog Set Assignment form. The Analog Set Assignment form is
displayed.
6 How many circuits are displayed?
5-19

7 Expand the Units/Modules folder by selecting the The Units/Modules folders
plus sign. and forms are displayed.
8 Select the Analog Services Unit Configuration The Analog Services Unit
form. Configuration form is
displayed.
9 Select the port that the ASU is connected to. The port is selected.
10 Select Change. The Analog Services Unit
Configuration change window
opens.
10
8
9


11 In the Analog Services Unit Configuration The Unit number is entered.
change window, enter an available Unit number.
12 Select the appropriate ASU type from the The ASU type is displayed.
Programmed Type drop-down menu.
13 If an ASU II was chosen in the previous step, The card types are selected.
program the card types.
14 Select Save. The CIM port is programmed
for the appropriate ASU type
and displayed in the Analog
Services Unit Configuration
form.
11
12
13
14
5-21

15 Navigate to the Devices > Analog Telephones > The Analog Set Assignment
Analog Set Assignment form again. form is displayed.
16 How many circuits are now displayed? Select all
pages.
16
15

Configuring the NSUs
Unit numbers 2-16 can identify the following units connected to Dual FIMs:
• NSUs
• FD PERs
• FD DSUs
• BRI NSU
To access the Network Services Unit Configuration Form, navigate to System Configuration >
Units/Modules > Network Services Unit Configuration form.
Note
Since the NSU and Dual FIM are not supported on the CX and CXi systems,
this form is not available on those systems.
5-23
; Lab 3 – Programming the NSUs
In this lab, you will be using the System Configuration > Units/Modules > Network Services
Unit Configuration form.
Note
Note
The screen shots in this lab are for reference purposes only. Your lab may be
different.


1 If you have an NSU and it is not yet connected, The NSU and the FIM LED
connect it to one of the FIM connections on the indicators should be solid
controller. green as soon as the units
are connected, indicating
physical connectivity.
displayed.
4 Select the Network Services Unit Configuration The Network Services Unit
displayed.
5 Select the Unit number to be programmed. The Unit number is selected.
6 Select Change. The Network Services Unit
Configuration change
window is displayed.
2 6
3
5
5-25

7 In the Network Services Unit Configuration change The NSU type is
window, select the NSU type from the drop-down menu. selected.
8 Select the Controller Module number that the NSU is The Controller Module
connected to. number is selected.
Note
To avoid a major alarm, leave the Programmed Type and Protocol fields as
Not Programmed until you are ready to program the digital links in either the
T1/D4 or PRI course module. These steps are provided so you can see the
entire procedure.
9 Select the radio button for port that the NSU is The port radio button is
connected to. selected.
10 Select the NSU type from the drop-down menu. The NSU type is
selected.
11 Select the protocol type from the drop-down menu. The protocol type is
selected.
12 Select Save. The NSU configuration
is saved and displayed
in the Network
Services Unit
Configuration form.
Note
The L0 and L1 Link indicators will not be true indicators since the
programming is not yet defined for the digital links.
7
8
9
10
11
12

NSU Chaining
The figure shows a front view of the connections between two NSUs supported on one fiber
interface from the 3300 system. This is called “NSU Chaining”.
The NSU (Primary NSU) that is connected to the 3300 system via the optical fiber must have a
Category 5 Crossover Cable connected between its CIM2 connector and the other NSU’s
(Secondary NSU) CIM1 connector (up to 30 meters in distance).
Set the Message Link dip switch to the “1” (or up) setting for the Primary NSU and to the “2” (or
down) setting for the Secondary NSU.
Note
The Primary NSU must have a minimum Hardware Rev A.6 for the North
American NSU and A.7 for the UK NSU.
This figure shows an example of NSU Chaining.
This figure shows the location of the Message Link Dip Switch
Primary NSU = 1
Secondary NSU = 2
5-27
This figure shows a programming example of chained NSUs.
Primary NSU and

Secondary NSU on
the same FIM port

The Fiber Distributed Peripheral (FD PER) and Fiber

Distributed Digital Services Unit (FD DSU)
The 3300 ICP is able to connect to up to six peripheral cabinets, depending on the number of
FIMs installed in the 3300 ICP. Each peripheral cabinet holds up to 12 peripheral interface cards
and provides up to 192 ONS or DNI ports. A slave cabinet can be added that expands the
cabinet up 24 peripheral interface cards, for a total of 384 ports. The peripheral interface cards
connect telephone trunks and peripheral devices, such as analog and proprietary digital sets, to
the system.
FD PER Programming Example

Use the Peripheral/DSU Configuration form to assign a unit number (2 to 16) to the FD PER.
FIM PLIDs In Remote Cabinets
Cabinet Type Unit Shelf Slot

FD Per X 1 17
FD For DSU in slot 2 or 3 X 1 1

DSU For DSU in slot 4 or 5 X 1 6
Where X is the Unit selected in Peripheral/DSU Unit Configuration form.
Once a Fiber Distributed Node is programmed in the Peripheral/DSU Configuration form, use
the Card Assignment form to program each card.
5-29
; Lab 4 – Programming the FD PERs
• System Configuration > Devices > DNI Telephones > Single Line DNI Sets > Single Line
DNI Set Configuration form.
• System Configuration > Devices > DNI Telephones > Multi Line DNI Sets > Multi Line DNI
Set Configuration form.
• System Configuration > Units/Modules > Peripheral/DSU Unit > Peripheral/DSU Unit
Configuration form.
• System Configuration > Units/Modules > Peripheral/DSU Unit > Card Assignment form.
Note
Reference
Help > Contents > Programming > Initial Configuration > Program a
Peripheral/DSU Node


1 If you have an FD PER and it is not yet The FD PER and the FIM
connected, connect it to one of the FIM LED indicators should be
connections on the controller. It is recommended solid green as soon as the
to power down the FD PER before connecting the units are connected,
fiber cables to it. indicating physical
connectivity.
2 Navigate to the System Configuration > Devices > Content of the form is noted.
DNI Telephones > Single Line DNI Sets > Single
Line DNI Set Configuration form. Note the
contents of this form.
3 Navigate to the System Configuration > Devices > Content of the form is noted.
DNI Telephones > Multi Line DNI Sets > Multi
4 Select System Configuration from the ESM The System Configuration
drop-down menu. folders and forms are
displayed.
6 Expand the Peripheral/DSU Unit folder by The Peripheral/DSU Unit
selecting the plus sign. folders and forms are
displayed.
7 Select the Peripheral/DSU Unit Configuration The Peripheral/DSU Unit
displayed.
8 Select Add. The Peripheral/DSU Unit
Configuration add window
opens.
4 8
6
7
5-31

9 In the Peripheral/DSU Unit Configuration add The Controller Module
window, select the Controller Module number from number is displayed.
the drop-down menu.
10 Select the FIM Port radio button the FD PER is The port radio button is
connected to. This example uses the ports on the selected.
left.
11 Select the FD PER radio button. The FD PER radio button is
selected
12 Enter: The data is entered.
• Unit - The fiber interface (2 through 16) to
which the FD Node is connected.
• Shelf - The card shelf location (1 or 2).
• Slot - The card slot location, for FD PER, 17.
Slot 17 is where the interface card is in the FD
Per.
13 Select Save. The data us saved and
displayed in the
Peripheral/DSU Unit
Configuration form.
9
10
12
11
13


14 Select the Card Assignment The Card Assignment form is displayed.
form.
15 Select the slot where the card is. If The card is selected.
there are no cards, select any
unused slot.
16 Select Change. The Card Assignment change window opens.
16
15
14
5-33

17 In the Card Assignment change window, The DNI card type is selected.
select the appropriate Programmed Card
Type from the drop-down menu. In this
case, select DNI.
18 Select Save. The data is saved and displayed in
the Card Assignment form
17
18
19 Navigate to the System Configuration > Devices Content of the form is noted.
> DNI Telephones > Single Line DNI Sets >
Single Line DNI Set Configuration form. Note
the contents of this form.
20 Navigate to the System Configuration > Devices Content of the form is noted.
> DNI Telephones > Multi Line DNI Sets > Multi

Migration
From Release 7.0 and up, you can use the Software Installer Tool to migrate:
• SX-2000 Microlight ICS
• SX-2000 LIGHT ICS
• 3200 ICP database

to a 3300 ICP.
The 3300 ICP Configuration Tool is purchasable software available from Mitel, and is used to
back up an SX-2000 database in preparation for a customer migration to 3300 ICP. Once the
database is backed up with this tool, use the 3300 ICP Software Installer Tool to migrate/
restore the database to a 3300 ICP.
There are certain devices not supported on the 3300, such as datasets. The number of devices
programmed on the SX-2000 must be supported by the 3300 to which the restore is being done.
To convert the database to a 3300 ICP, use the Software Installer Tool to perform a Full Install,
and select the Migrate SX-2000 Database check box.
Reference
Refer to the Technician’s Handbook > Maintenance > Migrate SX-2000
Database Across Platforms.
Reference
Refer to the 3300 Software Installer Tool and the 3300 ICP Configuration Tool
Help files for installation details and PC requirements.
5-35
SX-2000 FD Migration
The Peripheral cabinets and DSU cabinets that are connected to the SX-2000 LIGHT Control
cabinet with optical fiber, or FD PER, can be connected to and supported by the 3300 ICP.
With the introduction of Peripheral Cabinet support, DTMF receivers in the peripheral cabinet
will be recognized by the 3300 system and used as required. If DTMF cards are added to the
PER cabinet, they are added to the list of possible DTMF resources.
Support of SX-2000 ICS Peripheral and DSU Nodes

Unit Number Supported Unit Types Notes
1 3300 Controller Controller always occupies unit one

2 - 16 3300 ASU No restriction to the order of unit
3300 Universal ASU types assigned to unit numbers
3300 Universal NSU 3300
R2 NSU
FD DSU
FD PER
FIM Address In Remote Cabinets
Cabinet type Unit Shelf Slot

FD PER X 1 17
For DSU in slot 2 or 3 X 1 1
FD DSU
For DSU in slot 4 or 5 X 1 6
Where X is the Unit selected in Peripheral/DSU Unit Configuration form.

SX-2000 Microlight Migration

To use the 3300 ICP to control the peripheral and DSU cards of an SX-2000 Microlight, replace
the main control card in the Microlight with a Triple-FIM card.
The first fiber interface drives the internal PER of the Microlight while the second and third fiber
interfaces drive the internal DSUs of the Microlight.
An SX-2000 Microlight system converted to 3300 control uses Fiber Interface Modules (FIM) of
the Triple FIM Carrier Card as required.
• One Triple FIM Carrier Card
• One Control Resources Card (CRC)
• One Peripheral Switch Control (PSC) card
• One to eight Peripheral Interface Cards (PIC)
• Optionally, one to four DSU cards - DSU1 through DSU4.

Triple FIM Carrier Card Port When Connected, Support:
A (PER Slot 17) PER cards (PER Slot 4 to 11)
B (DSU Slot 1) DSU in slots 2 and 3
C (DSU Slot 6) DSU in slots 4 and 5
System Fail Transfer (SFT) functionality is supported for this node by the Control Resource
Card (CRC). The maintenance terminal access is not supported.
5-37
Supported Legacy Products

PER Node
LS/GS (Loop Start/Ground Start) card
Trunk Cards DID/Loop Tie card
E&M trunk card (including Loudspeaker Pager circuits)
On Premise Line
Off Premise Line
Line Cards
DNI Line
DTMF Receiver
DNI Sets DMP
SUPERSET 401
SUPERSET 4001
SUPERSET 410
SUPERSET 420
SUPERSET 430
SUPERSET 4001
SUPERSET 4015
SUPERSET 4025
SUPERSET 4125
SUPERSET 4150
SUPERSET Interface Module 2 SUPERCONSOLE 1000
DSU Node
Universal E1
Universal T1
DS1 Formatter
CEPT Interface
R2 Card
E1/T1 Digital Trunk Formatter
BRI card (6 circuit)
BRI card (15 circuit)
Euro PRI card
NA PRI card
Note
A 3200 ICS database can be converted to a 3300 ICP database.
The old cabinet will support the peripheral switch controller and all four of the DSU cards in the
new configuration.
Note
If FIM Extender cards were used to obtain the equivalent of four fiber
interfaces in the Microlight, then the external cabinets will be directly
connected via fiber to the 3300 controller Dual FIM modules.

SX-200 Bay Support on the 3300 MXe Controller
As of release 9.0, up to seven SX-200 Bay cabinets are supported on a 3300 MXe controller.
The controller will connect to SX-200 Bays that have the Bay Control Card (BCC) III card
installed.
The controller supports DNI, ONS and OPS lines installed into the bay. Analog and digital trunk
cards are not supported.
Bays equipped with a CIM on the BCC III can connect to the controllers through:
• Embedded CIM ports
• CIM ports of a Quad CIM card

Bays equipped with a FIM on the BCC III can be connected to the 3300 via the Dual FIM Card.
Any combination of FIMs and CIMs can be used to connect the bays to the controller.
Analog lines that are programmed on the SX-200 bays increment the number of analog licenses
used within the 3300 ICP while digital phones that are programmed do not.
Database transfers from SX-200 to 3300 are not supported. This means that all bay equipment
and sets that are to be reused must be programmed into the 3300 database as new entries.
Note
Some licenses can be migrated from the SX-200 to the 3300 ICP.
Customers who migrate from the SX-200 to the 3300 ICP should be made aware of the possible
functionality differences between the two platforms.
Note
A Dual FIM cannot support both an SX-200 Bay and an NSU, or an SX-200
Bay and an SX-2000 Peripheral cabinet.
Migration Procedure
1. If the bay has digital trunk cards, move the trunk connections from the bay to an NSU or
embedded module on the 3300 ICP. SX-200 Bays connected to the 3300 ICP will not
support trunk connections.
2. Remove the digital trunk cards from the bay. Ideally, some trunks are connected to other
bays. On very small systems, however, connection to the PSTN will be lost at this time. It
might be worthwhile to connect one or more telephones to the CO connections that are used
for Power Fail Transfer until the trunks are up on the 3300 ICP.
3. Move the SX-200 Bay cables to the CIM and FIM ports on the 3300 ICP, as appropriate for
the system configuration.
4. If it’s not on a DNI card, move the Superconsole 1000 to a DNI card circuit.
5. Disconnect the door opener relay contact relays and DMP units.
5-39
6. Move the Power Fail Transfer, alarm contacts, music port, pager port etc. from the SX-200
to the 3300 ICP.
Caution
• The 3300 ICP upgrades the software load on the BCC III automatically: When the
BCC III comes up it sends its version information to the controller that checks it
against the load on the hard drive. If a newer version is on the hard drive, the
system reloads the BCC III.
• Do not remove or power down the bay while it is upgrading. A corrupted Flash
may result. It can be repaired using KB 04-1000-01476 available on MOL.
• Allow at least 30 minutes for the upgrade process for each bay.
BCC III LEDs

TX/RX LED Ethernet LED Alarm LED Meaning
On Not applicable On BCC III is either waiting for, or has lost

communication with the SX-200 ICP. If this
See Note.
state persists for more than a few seconds,
there is no communication.
Flashing Not applicable On BCC III is being downloaded by the 3300 ICP.
Off/ Flashing Not applicable Off BCC III is up and running and communicating
with the 3300 ICP.
_ Not applicable Flashing There is a failure on the BCC III.
NOTE: The Ethernet port is not used. The Ethernet LED and the Ethernet jack are not used by
the technician in the field. Only manufacturing uses these.

Programming
The following forms need to be programmed to support the SX-200 bay.
Analog Services Unit Configuration Form

This form supports programmed and installed assignment of the SX-200 Bay.
Card Assignment Form

When a unit is configured as a SX-200 Bay on the Analog Services Unit Configuration
form, the eight peripheral card slots on the bay appear on this form. The PLID of the
slots is generated as follows:
• Cabinet - the unit number programmed on the Analog Services Unit Configuration form
• Shelf - always 1
• Slot - a number in the range of 1 to 8.

Only slots one to eight contain programmable circuits. Only the slots that may be
programmed with interface cards are displayed.
Analog Set Assignment Form

There are no changes to this form. The SX-200 Bay ONS card types show up in the
read-only Card Type field. Six or 12 circuit positions, depending on the card type, are
generated for each of the programmed SX-200 Bay peripheral cards.
Note
The Circuit Descriptor Index field must be filled in for ONS circuits on SX-200
Bay cards, but neither the circuit descriptor nor the assignments are distributed
to the Bay. Therefore, changing the Circuit Descriptor will have no effect on
circuit operation.
The Circuit descriptor value 16 is used for all of the cards and must be
configured appropriately.
Analog circuits on the SX-200 Bay ONS cards are counted against the Analog Line
Licenses that were purchased for the system.
5-41
Questions
1. In the Controller Module Configuration form, what value(s) can now be defined in the
Module Type field of an MXe or CXi controller?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. Which Unit number(s) can be used to program an NSU or ASU?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
3. By programming a Dual FIM into Module 2 of the MXe controller, how many NSU units
can you connect to the controller?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
4. How many total ports can be supported if connecting an ASU and two Universal ASUs to
an MXe controller?
ONS: _________________________________________________________________
Loop Start: _____________________________________________________________
Music on Hold: __________________________________________________________
Pager Circuits___________________________________________________________
5. How many total ports can be supported if connecting a CX controller AMB and an ASU II
fitted with a 4 + 12 Port Combo Card?
ONS: _________________________________________________________________
Loop Start: _____________________________________________________________
Music on Hold: __________________________________________________________
Pager Circuits: __________________________________________________________

Assigning Access Privileges
Objectives
6
Understand the permissions of different administrator levels.

Configure the System Administrator Policies.
Create User Authorization Profiles and assign a policy to them.
Be aware of the steps required to prevent unauthorized access.
6-2 Assigning Access Privileges_rev5.doc

Configuring the System Administrator Policies
A System Administrator Policy controls access to forms in the System Administration Tool.
When you create a policy, you set permissions that grant Read Only or Read/Write access to
forms. You can also deny access to forms, which hides them from the user.
One policy is assigned to each user in the User Authorization Profiles form and distributed to all
of the customer’s 3300 systems that are using System Data Synchronization (SDS).
The following table shows:
• The default policies
• Access levels, from highest to lowest
• Permissions
Level Form Access Allowed Permissions Granted
Root Administrator All Read/Write

System Administrator All except: System Administrator
Policy Configuration:
• System Administrator Policy
No Access
Configuration
• SDS-related forms All others:
Read/Write
Remote System Same as System Administrator except for IP Networking: No
Management the following IP networking forms: Access
All others:
• System IP Configuration form for all
Read/Write
nodes
• IP Routing form for CXi and MXe
• All forms in the Internet Gateway branch
for CXi and MXe
• All forms in the Firewall branch for CXi
and MXe
Note
SDS Administrators on systems upgraded to Release 8.0 are automatically
assigned Root Administrator access rights.
System Data Synchronization is covered in the 3300 ICP Advanced I&M

course.
6-3
System Administrator Policies Form

This form allows you to add, modify, and delete policies that control access to the forms in the
System Administration Tool. Access is defined by the permissions assigned in the forms.
• Read/Write
• Read Only
• No Access
When a new policy is created, use

this field to specify the Default
Access Type applied to all forms.
You can change and

copy but not delete the
remote policy.
Policy came with the

system software?
You cannot change,
delete or copy the root
policy.
You can change and

copy but not delete the
system policy.
All forms that the 3300

ICP supports are listed
as Policy Members
regardless of licenses
purchased and ICP
type.

The policy access rights can be further refined by selecting individual forms and using the
Change Member buttons to change the access type.
Enables the form to be

viewed but not changed
Enables the form to be viewed and changed Hides the form from view
Note
Access to Maintenance commands as well as FTP and Telnet connectivity are
excluded from policy control.
Creating and Assigning System Administrator Policies

To create a new System Administrator policy:
1. Log on to the System Administration Tool using an account that has Root Administrator
access rights.
2. Navigate to System Administration > System Administrator Policies form.
3. Select Add.
4. Type a policy name using up to 25 alphanumeric characters.
5. Set the permissions as required by form or form group. By default, all forms are Read/Write.
6. Select Save.
7. Assign the policy to user profiles through the System Administration > User Authorization
Profiles form.
6-5
This is where passwords may be set

for the various usernames, including
the system user.
For Release 6.x and 7.x systems, the System profile has SDS Admin rights by default. If you
upgrade to Release 8.0, the SDS profile is automatically assigned Root Administrator access
rights.
On a system where the SDS feature is disabled, the Shared Data Update, Form Comparison,
and Shared Forms Configuration forms do not appear in the list of forms that the System
Administrator can access.
You can prevent a Root Administrator on a local system from having Root Administrator access
rights on specific remote systems. Use the Shared Forms Configuration form to restrict the
sharing of the Root Administrator's profile with the remote systems.

Preventing Unauthorized Access
Caution
To prevent unauthorized access in the field, change the default administrator
passwords. Do not change them in the classroom.
Because of the nature of SDS, an administrator can indirectly modify data in a

remote 3300 ICP without having administration rights programmed on that
system.
In the User Authorization Profiles, change the default username and password for the System
User Profile login ID. Ensure that any other user profile login IDs that are created only have the
required access level.
With all security features in place, customers become responsible for their PBX security and are
expected to do the following when the PBX is installed. They are also reminded that the
username and password for system profile in ESM should be restricted to only reliable,
responsible personnel, at the owner’s discretion. As a general rule of thumb, System Level
access should not be assigned to routine service personnel.
• Create the necessary user profiles. When installing the 3300 ICP login as System with
correct username and password in ESM, create the required profiles needed for the 3300
ICP. Remember to change these on a regular basis to help keep the system as secure as
possible.
• Make and keep a backup copy of new usernames and passwords. Whenever usernames
and passwords are changed, make sure that the updated usernames and passwords are
recorded and saved in a secure area. These records should be accessible to any service
personnel, if needed.
• Backup your database. Backup the database regularly and whenever there have been
changes made to it.
6-7
; Lab 1 - System Administrator Policy
• System Administration > System Administrator Policies
• System Administration > User Authorization Profiles

1 Navigate to the System Administration > System The System Administrator
Administrator Policies form. Policies form is displayed.
2 Select Add. The System Administrator
Policies add window opens.
2&6


3 In the System Administrator Policies add window, ReadOnly is displayed in the
type a policy named ReadOnly (no space allowed). Policy Name field.
4 Select Read Only from the Default Access Type Read Only is selected as the
drop-down menu. access type.
5 Select Save. The policy is saved and is
Administrator Policies form.
3
4
5
6 In the System Administrator Policies form, select The System Administrator

Add. Policies add window opens.
7 In the System Administrator Policies add window, OnsiteAdmin is displayed in
type a policy named OnsiteAdmin (no space the Policy Name field.
allowed).
8 Select Read/Write from the Default Access Type Read/Write is selected as
drop-down menu. the access type.
9 Select Save. The policy is saved and is
Administrator Policies form.
7
8
9
6-9

10 In the System Administrator Policies form, select The OnsiteAdmin policy is
the OnsiteAdmin policy. selected.
11 In the Policy Members section, select Change All The Policy Members window
Members. opens, displaying all of the
forms.
10
11


12 In the Policy Members window, locate the The Analog Trunk Assignment No
Analog Trunk Assignment form and select Access radio button is selected.
the No Access radio button.
13 Locate the ARS Digits Dialed Assignment The ARS Digits Dialed Assignment
form and select the No Access radio button. No Access radio button is selected.
14 Locate the Digital Trunk Assignment form The Digital Trunk Assignment No
and select the No Access radio button. Access radio button is selected.
15 Select Save. The records are updated and a
Records Updated Successfully
window opens.
12
13
14
15
6-11

16 Navigate to the System Administration > User The User Authorization
Authorization Profiles form. Profiles form is displayed.
17 Select Add. The User Authorization
Profiles add window opens.
16 17 & 20


18 In the User Authorization Profiles add window, enter User profile data is
the: entered.
• First Name: Syd
• Last Name: Barrett
• Department and Location
• Login ID: sbarrett
• User Password: password
• User Password Confirmation
• User access rights for Desktop Tool, Group
Administration Tool, and/or System
Administration Tool. Select System Admin for
this lab.
• System Administration Policy Name, only if
System Administration Tool has been checked.
Select the ReadOnly policy that was just created.
19 Select Save. User profile data is entered
and displayed in the User
Authorization Profiles form.
18
Determines
which buttons
are displayed on
the main ESM
selection page
for this user.
19
6-13
20 In the User Authorization Profiles form, select Add. The User Authorization
Profiles add window opens.
21 In the User Authorization Profiles add window, User profile data is entered.
enter the:
• First Name: David
• Last Name: Gilmour
• Department and Location
• Login ID: dgilmour
• User Password: password
• User Password Confirmation
• User access rights for Desktop Tool, Group
Administration Tool, and/or System
Administration Tool. Select Group Admin and
System Admin for this lab.
• System Administration Policy Name, only if
System Administration Tool has been checked.
Select the OnsiteAdmin policy that was just
created.
22 Select Save. User profile data is entered
and displayed in the User
Authorization Profiles form.
21
22


23 Log out of ESM. Administrator user is logged
out.
24 Log in to ESM using Syd Barrett’s ReadOnly ReadOnly user is logged in.
account.
25 Select some random forms. All Change and Add buttons
have been replaced by View
buttons.
26 Log out of ESM. ReadOnly user is logged
out.
27 Log in to ESM using David Gilmour’s account. OnsiteAdmin user is logged
in. The Desktop Tool button
is not available.
28 Navigate to System Administration > ARS and The ARS Digits Dialed
look for the ARS Digits Dialed Assignment form. Assignment form is not
available.
29 Navigate to System Configuration > Trunks > The Digital Trunk
Digital Trunks > DPNSS/DASS2 and look for the Assignment form is not
Digital Trunk Assignment form. available.
30 Navigate to System Configuration > Trunks > The Analog Trunk
Analog Trunks > Loop Start/LS-GS and look for Assignment form is not
the Analog Trunk Assignment form. available.
31 Log out of ESM. OnsiteAdmin user is logged
out.
32 Log in to ESM using the Administrator account to Administrator user is logged
prepare for the next lab. in.
6-15

Healthy System Checklist
Objectives
7
Determine the relative health of the system through a series of checks.

Determine the presence of an alarm.
Check and manage your database.
Schedule automatic database checking.
Check the status of the database.
Understand the use and importance of the DBMS_INITIALIZED flag.
View the maintenance logs.
Check the hard drive for ample storage space for voice mail.
Check the RAM space for ample storage of Music On Hold files.
Backup a database.
Restore a database.
Reset the system.
7-2 Healthy System Checklist_rev4.doc

Checking the System Health
A healthy system means that everything is operating as expected. There are a number of
system checks that should be done before leaving it unattended.
Caution
Mitel recommends this checklist be used both before and after working on a
system.

To ensure that the system is running properly, make sure that:
• There are no alarms present.
• There are no error logs. More details about the logs are discussed in the Troubleshooting
module.
• There are no failed data distribution updates if System Data Synchronization (SDS) is
configured. SDS is discussed in the advanced class.
• DBMS STATUS indicates:

| The DBMS_INITIALIZED flag is turned on.
| The DBMS CHECK is scheduled.
| The last time a DBMS CHECK occurred and if there were any errors.
| The next time a DBMS CHECK will occur.
• The database is backed up.
• The Programmed Reboot schedule is programmed for the desired date and time.
Reference
Technician’s Handbook > Maintenance Chapter > Check System
7-3
Alarm Check
Check for the presence of any alarms. You can observe the alarm status by:
• Viewing the LEDs on the front of the controller
• Viewing the alarm status in the ESM window.
• Issuing the SHOW STATUS ALARMS command
• Checking the Alarm Details form in ESM.

Determining the cause of some alarms is discussed in the Troubleshooting module.
Note
It is important to always check both the Alarm Details form and issue the
SHOW STATUS ALARMS command. Some alarm categories only show up in
the Alarm Details form and some only show up when using the commands.
Alarms are also indicated on:
• Cabinet TDM cards.
• Console windows.
• Sets configured to display alarms.

Database Check
The 3300 ICP stores database information such as the hardware & user specifics of the system,
both in its RAM memory and on its hard drive. The stored data can become corrupt and
unusable.
Checking the Database

There are two methods to have the system check its database for errors:
• Manually, using the DBMS CHECK BRIEF or FULL command
• Automatically on a schedule, using the DBMS CHECK TIME command
DBMS CHECK Command

When you issue the DBMS CHECK command, the system examines the database copy that it
has in RAM memory and looks for errors. If it finds errors, it reports them on the maintenance
terminal screen and raises a MAJOR Alarm with a category of DATABASE. You must then take
action to remove the errors.
Note
You should always perform a DBMS CHECK FULL after any lengthy ESM
session. It gives more information about the database than BRIEF. BRIEF
simply performs the check and does not display the status of each form like
FULL does. Both commands give the same end result, and there should be no
Table or View Errors. It is recommended to use the DBMS CHECK FULL
command for the remainder of the class.
Database Errors
Whether the database is truly corrupted at the time of the DBMS Check or unavailable due to
access by another database process, such as a database backup, the DBMS Check results
appear the same.
It is best to repeat the check after a conflicting database process has completed.
Whether a database error is detected during a manual or a scheduled check, the DBMS
CHECK FULL command should be repeated to confirm the error and to view details about the
areas of database unavailable for access.
You may also attempt to select a database form and view its contents. A failure, with a system
error message as a reply, confirms a corrupted database.
When a database error has been confirmed, begin a database recovery from a known healthy
database backup. Database backups are discussed later.
7-5
Database errors may also occur if someone or something is accessing the database. For
example, if someone else is accessing a form, the 3300 ICP cannot check that form and
displays an error. The same is true if a hospitality Property Management System (PMS) is
accessing the database, such as someone being checked in or wakeup calls are being input. If
this is the case, simply wait, check there is no other access, and try again.
Scheduling Automatic Database Checking

The DBMS CHECK TIME n command sets the time at which automatic database checking
occurs. Default is 5 AM.
n is the hour, from 0 to 23, at which the system performs the check. Specifying minutes is not
possible. The set hour must be at least 10 minutes from the current time, or set to the next
hour, for the event to occur on the current day.
If the system detects a database error via the automatic DBMS CHECK, it will raise a MAJOR
alarm.
The DBMS CHECK OFF command turns the automatic checking off. On a newly installed
system, the default is 5AM and check is off. If the default time of 5AM is the desired hour to be
used for the DBMS CHECK, type the command DBMS CHECK ON.

; Lab 1 - DBMS Check
form.
1 Navigate to Maintenance and Diagnostic > The Command/Response

Maintenance Commands > All. window is displayed.
2 To perform a DBMS Brief Check, type DBMS
CHECK BRIEF (DBM CH B) in the command field.
3 Select Submit. Wait 2-5 minutes for the
results shown in the figure
below.
2 3
1
7-7

4 To perform a Full DBMS Check, type DBMS
CHECK FULL (DBM CH F) in the command field.
5 Select Submit. Wait 2-5 minutes for the
results shown in the figures
below.
4 5

; Lab 2 – Scheduling an Automatic DBMS CHECK
• Maintenance and Diagnostics > Maintenance Commands > All form.
• Maintenance and Diagnostics > Logs > Maintenance > Commands > All Maintenance
Logs form.

2 To enable Automatic Checking of the Database,
type DBMS CHECK ON (DBM CH ON) in the
command field.
3 Select Submit. The scheduled DBMS
CHECK is turned on and
uses the default time of 5am,
unless previously changed.
The results are shown in the
figure below.
2 3
1
7-9

4 To change the time of the Scheduled DBMS
CHECK to a convenient classroom time so that
you can verify that it happened, type DBMS
CHECK TIME <hour> (DBM CH T <hour>) in the
command field, where <hour> is a convenient
classroom time.
5 Select Submit. The results are shown in the
figure below for a scheduled
time of 10 a.m. on June 24,
2009.
4 5


6 To verify that the check has occurred, wait until
after the <hour> has passed and type DBMS
STATUS (DBM ST) in the command field.
figure below, showing the
scheduled check’s date and
time.
6 7
7-11

8 Navigate to Maintenance and Diagnostic > Logs > The All Maintenance Logs
Maintenance > All Maintenance Logs form is displayed.
9 Select the Log Number that has the same time as The details are displayed in
the DBMS Check’s completed time from the the bottom pane.
previous steps.
8 9

Checking the Status of the Database

It is important to verify the database status to:
• Ensure that the automatic DBMS CHECK process is scheduled.
• Ensure that the database will recover in the event of a system reset.
Indicates the scheduled time for

an automatic DBMS CHECK.
No time indicates the automatic
check is disabled. Use DBMS
CHECK ON to enable it.
Indicates the date and time

of the last manual or
automatic check. No date
and time indicates no check
has been performed.
Caution
The DBMS_INITIALIZED flag is off when the system is shipped from the
factory or whenever new software is installed.
Perform a DBMS SAVE command to turn the DBMS_INITIALIZED flag on.
The DBMS_INITIALIZED flag should always be on. When it is on:
• A live copy of the database is stored on the hard disk and in RAM.
• A pointer is set to ensure the database will be recovered if the system resets.
• Future database changes are automatically stored in the live copy on the hard disk.
When the DBMS_INITIALIZED flag is off:
• Database changes are only being made in the RAM.
• A pointer is set to retrieve a default, or blank, database if the system resets.
Note
The DBMS_Initialized flag must be turned on before the 3300 DHCP server
will allocate leases.
7-13
; Lab 3 – Checking the Status of the Database
form.
Note
Your dates and times will be different.

2 To check the status of the database, type DBMS
STATUS (DBM ST) in the command field.
figure below.
4 Verify the scheduled time is indicated.
5 Verify a check has been completed.
6 Verify the DBMS_INITIALIZED flag is ON. If the
flag is off, type DBMS SAVE in the command box
to turn it on.
2 3
1

Verifying Disk Space for Voice Mail and RAM Space for Music on
Hold
To determine how much hard drive space is left for voice mail greetings and messages and for
embedded Music on Hold files, use the dosFsShow command issued from within VxWorks. You
should already have a HyperTerminal ready from a previous module.
The voice mail greetings and messages are stored in the /vmail partition. Check the /vmail
partition to determine if you have ample storage space for voice mail greetings and messages.
To check the available free disk space for /vmail, connect to VxWorks and enter:
dosFsShow “/vmail”
This is an example with 14.5 GB of free space, shown at the end of the system response.
14.5 GB
7-15
To check the available RAM space for embedded Music on Hold files and to determine if a
recorded file size will have enough storage room, navigate to the System Administration >
System Audio Files Update form. The available space is tracked and displayed in this form.
RAM space on a
CX/CXi is 4 MB.
Maximum Available Maximum Number of

Controller Total RAM
Recorded Audio Time Embedded MOH Files
MXe Server 8 MB 32 minutes 64
MXe 8 MB 32 minutes 64
CX/CXi 4 MB 8 minutes 8
AX 2 MB 4 minutes 2

Routine Database Backups
A backup of the system’s data should be done on a regular basis. If the system loses its
database or there is a serious database corruption as indicated by the inability to access ESM
forms, the database can be restored from a recent backup.
When backing up the system, you copy it from the system hard drive to another media. The
backup procedure lets you back up the database files alone or with Call History records and/or
voice mail messages. This procedure should be done whenever a number of changes have
been made to the database.
The database can be backed up to:
• The hard drive of the programming PC..
• An external FTP server. This is useful in a multi-node environment. The External FTP Server
form needs to be programmed.
7-17
To perform a backup, your current user account on the PC being used must have the
appropriate version of a Java Plug-in installed. If you do not have the correct version, the
Browse button will remain grayed out, and there will be a link at the top of the form. Selecting it
will expand the form to give additional information about Java. Go to the www.java.com website
and download the latest copy of Java. Once it is installed, the expanded version of the form will
no longer be available, and the Browse button will become available.
Use the Browse button to launch the Save As dialog box, and then navigate to the location on
your local drive where you want to save the backup file. You have the choice of where to store
the backup, locally on your client PC or on a file server on the LAN.
If Call History and Voice Mail Messages are included in the backup, it can add a significant
amount of time to the backup.
The system hard disk is 40 GB, of which 20 GB is used. For a full backup with the voice mail
messages, which can be up to 14 GB, you will need a significant amount of available space at
the target location.
During a system backup, no other users can access any of the web-based tools, such as IP
Appliance Online Services, Visual Voice Mail, Desktop Tool, Group Administration Tool, or
System Administration Tool. It is recommended to perform system backups outside of business
hours. Call process will continue normally while the backup occurs.
Rotating three generations of database backups permits you to go further back to find the
database configuration you desire or the error-free database you need.
It is recommended to set up three separate backup locations and to keep a log book or file
recording of when each was last created.
Note
The identitydb.obj is no longer needed for newer Java versions. Type java –
version in a command line to see the current version.
Database of the currently

accessed controller
For Multi-Node Management

(MNM) backups
External FTP Server

form is required
File name is automatically

generated except for the
prefix, which can be
entered here.

; Lab 4 – Performing a Database Backup to the

Programming PC
In this lab, you will be using the Maintenance and Diagnostics > Backup form.
Note
This lab assumes that the correct version of Java is being used.

1 Navigate to the Maintenance and Diagnostic > The Backup form is
Backup form. displayed.
2 Select the Selected Node Only radio button. The Selected Node Only
radio button is selected.
3 Select the Local Hard Drive radio button. The Local Hard Drive radio
button is selected.
4 Enter a prefix to be appended to the file name that
will be created.
5 Select the box for Call History records and/or Call History and/or Voice
Voice mail messages if you want them included in Mail Messages boxes are
your backup. checked.
6 In the Backup form, select Browse. The Choose a Directory
window opens.
4
1
5
9
7-19

7 In the Choose a Directory window, navigate to a The folder is displayed in the
desired folder where the database will be stored. File name field.
8 Select Open. The Backup form with the
path is displayed.
6
5

9 In the Backup form, select Start Backup. The backup begins, a
progress window opens, and
the backup can be
monitored in the
HyperTerminal window.
The file name is
automatically generated.
When finished, a Backup
Successful window is
displayed.
10 In the Backup Successful window, select OK.


11 Navigate to the location of the stored backup file. The backup file is present.
12 Use WinZip to open the .tar file. WinZip opens the file.
13 Look for the voice mail file that has a .vox Look for a file with a .vox
extension. extension. At this point, there
are no voice mail messages.
14 Open the backup.dsc file. What is the system’s
memory size?
Automatically formatted file name. In this example,

the node name has not been programmed yet.
7-21
Database Restore
If a DBMS CHECK finds errors, you can fix possible database errors using the backup that you
created. The length of time required to restore a customer database can vary depending on
whether or not the backup you are restoring included voice mail messages and/or call history
records.
When restoring a database, two things should be kept in mind:
• If the saved file is older, database changes made since that backup will be lost after the
restore. Performing regular backups should eliminate this problem.
• If the backup is corrupted or errors were saved to the backup, BAD DATA is detected.
During the restore, this corrupted data will be eliminated from the system, but the eliminated
data will likely represent programming information. This lost data will have to be manually
reprogrammed. Check the logs within Maintenance and Diagnostics to view any possible
errors.

; Lab 5 – Performing a Database Restore
In this lab, you will be using the Maintenance and Diagnostics > Restore form.

1 Navigate to Maintenance and Diagnostics > The Restore form is
Restore. displayed.
2 Select the Local Hard Drive radio button. The Local Hard Drive radio
button is selected.
3 Type the location of the database that is being The file name and location is
restored, or browse to it. displayed in the Restore
form.
4 Select Include Guest Room Information if desired. Include Guest Room
Information is selected.
5 Select Start Restore. A warning window about
system resets opens.
2
3
1 5
Reference
For more information about Dimensions:
Help > Contents > System Programming > Licenses and Dimensions >
Change Resource Dimensions
7-23

6 In the warning window, select OK. The restore begins, a
progress window opens, and
the restore can be monitored
in the HyperTerminal
window.
When finished, another
warning window opens.
7 In the warning window, select OK.

8 Reset the system using the maintenance When reset is complete, the
command. database is converted, and
the system automatically
resets again.


9 Enter the Type *.dr.logfile_1 maintenance
command.
10 Select Submit. Displays the log file created
during the database restore.
11 Inspect the log to ensure there were no errors.
9 10
11
7-25
Checking the Hard Drive

To check the hard drive for problems:
• Reset the system. The system checks for logical errors, maps out bad sectors, and runs a
hard disk surface test. The system identifies the capacity of the hard drive as well as the
used/free space.
• Check for Disk Space alarms. This is important for systems that use Embedded Voice Mail.
Note
For Embedded Voice Mail, a major alarm is raised when the hard drive is 90%
full and a critical alarm at 95% full.
Resetting the System

A system reset:
• Shows that the controller is healthy and operating normally
• Prevents the accumulation of file fragmentation errors in the system’s memory, which can
cause unpredictable results in system operation.
A reset can be accomplished by a:
• Controlled Reset - with the VxWorks line command, reboot, from the serial interface to the
3300 controller or by using the Reset System command in ESM. The Reset System
command requests all software components to shut down and monitors the progress of the
shut down. The Reset System command is the desired means of manually resetting a
system.
• Hard Reset - pressing the reset button on the controller. It is considered the last alternative
and is used when the controlled reset has failed. It should be used with caution as database
corruption can occur. This is equivalent to powering down the system.
• Scheduled Programmed Reboot - programmed through the ESM maintenance commands.

By default, the schedule time is set to 2:15 am daily, and the Programmed Reboot is set to
off.

• Resource Reboot - can be set to occur if system resources fall below a defined threshold.
The resource reboot is on by default and occurs according to the scheduled programmed
reboot schedule. The monitored resources include:
| Memory consumption
If the amount of free memory becomes less than 20 Mbytes, a log is generated.
If the amount of free memory becomes less than 10 Mbytes, a log is generated and a
major alarm is raised to notify maintenance personnel that the system should be
rebooted. Under normal circumstances, the system should remain up for 2 to 4 days
after the alarm is generated. If configured, the system will be reset at the next
resource recovery time.
If the amount of free memory becomes less than 2 Mbytes, a log is generated and a
critical alarm is raised on the system. The system will reset immediately.
| Memory fragmentation
If the largest memory fragment becomes less than 2 Mbytes, a log is generated and
a major alarm is raised to notify maintenance personnel that the system should be
rebooted. Under normal circumstances, the system should remain up for 2 to 4 days
after the alarm is generated. If configured, the system will be reset at the next
resource monitoring reboot time.
If the largest memory fragment becomes less than 500 Kbytes, a log is generated
and a critical alarm is raised on the system. The system will reset immediately.
| Stale tasks/components
If a non-critical task is suspended, a log is generated and Major alarm is raised. If
configured, the system will be reset at the next resource monitoring reboot time.
If a critical task is suspended, a log is generated and a critical alarm is raised on the
system. The system will reset immediately.
Note
The thresholds for Memory Consumption, Memory Fragmentation, and Stale
Tasks/Components are hard-coded and cannot be changed.
The Programmed Reboot Courtesy On command enables the courtesy reboot option. When
courtesy reboot is enabled, the system waits for all calls to clear before rebooting. Use the
Courtesy qualifier to minimize the impact of reboots on system users. This is disabled by
default.
During a reboot, the system shuts down its processor and automatically restarts, clearing its
memory and allowing a fresh copy of the operating software and database to be loaded from the
hard drive.
Note
The system will run in a stable fashion providing full level of functionality
without scheduled programmed reboots for systems running 4.1.9.4 or
greater.
Any unexpected reboot should be reported to Mitel Technical Support. Mitel

recommends enabling the resource recovery feature.
7-27
Programmed Reboot
Verify that the:
• PROGRAMMED REBOOT TIME is set at an appropriately scheduled time for the customer
and is enabled if required. Make sure it doesn’t conflict with other activities such as DBMS
saves or OPS Manager access.
• PROGRAMMED REBOOT RESOURCE RECOVERY is scheduled and enabled.

PROG REB SCHEDULE ON will activate the automated reboot process if it is turned off. The
default is set to off.
Caution
Programmed Reboot will not occur if the system detects a database error via
the automatic DBMS CHECK.
Note
Mitel recommends that it is not necessary to enable a regular
PROGRAMMED REBOOT. All that is necessary is to adjust the scheduled
time to suit the particular installation. Leave the PROGRAMMED REBOOT
off and the RESOURCE RECOVERY REBOOT on.

; Lab 6 - Scheduling the Programmed Reboot
form.
Note
Your dates and times will be different.

2 Type PROGRAMMED REBOOT SCHEDULE ON
in the command field.
3 Select Submit. The Reboot Schedule is
turned on.
2 3
1
7-29

4 Type PROGRAMMED REBOOT SCHEDULE
<day> <hour>, where <day> and <hour> are a
convenient classroom day and time.
5 Select Submit. The Reboot Schedule is set.
4 5

6 Type PROGRAMMED REBOOT DISPLAY.
7 Select Submit. The results are shown in the figure
below, showing the scheduled
reboot’s date and time.
6 7
8 Wait until after the <day> Verify a controller reset, a temporary loss of service,
<hour> has passed. and the Maintenance Logs show the reboot.

Questions
1. What are the two methods that you can use to have the system check its database for
errors?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. How can I be sure that I will recover my database if the system resets?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
7-31

Upgrading or Reloading
Software 8
Objectives
Identify the different types of upgrades.

Understand how to do a full rebuild on a system.
Recognize how an FTP server is used during an upgrade or full install.
Learn how to upgrade the RTC and E2T firmware.
Comprehend how the system uses an active and inactive load and how to
switch between the two.
Download the latest software release from MOL.
Extract the software onto an FTP server to prepare for an upgrade.
Differentiate between an offline and online upgrade.
Enable new licenses on a system if required.
Determine if a new software release is available.
Upgrade the system’s entire operating software.
Reference
Technician’s Handbook > Software Installation chapter.
8-2 Upgrading or Reloading Software_rev4.doc

Upgrading or Reloading Software
3300 ICP Software
Reloading
The procedures for completely reloading the software are very similar to upgrading the software.
Due to time restraints in the classroom, a full install will not be performed.
Upgrading
Software provides the call control of the 3300 ICP with its full operational functionality.
Note
Upgrading system software is covered this early in the training process
because when a new system is installed, it may not have the latest version
preloaded from the factory.
New software is released at various intervals during the year, usually to introduce new
functionality into the operating software or to address known problems.
The 3300 ICP software is packaged in such a way that the customer only needs to purchase the
licenses that they require. The features can be upgraded as the customer grows or as their
applications change.
If you are maintaining a 3300 ICP system, you may be required at some time to enable new
feature options or license settings, or you may need to upgrade the operating software.
8-3
Software Building Blocks
The 3300 ICP system software is divided into:
• Operating Software
• Options Licenses
• Customer Database programming
• IP Peripheral Boot files

All must be present for the 3300 ICP system to operate properly.
Note
Before upgrading software, always read the appropriate version of Release
Notes in the Knowledge Base on MOL.
Types of Upgrades
License Upgrades
• Usually involves enabling a previously unselected feature or modifying the total allowed
users.
• A Mitel Options Password or the AMC Application Record corresponding to the selected
license and option changes is required for the customer’s SYSID.
Software Upgrades
The three Software Upgrade options available when using the Software Installer Tool
are:
1. Software Upgrade
2. Full Install
3. Apply a Patch

Full System Rebuild – Manual Method

• Involves reinstalling the software release of your system, usually to recover from a hard
disk loss or corruption.
• Includes reinstalling the system software, reapplying the license and options, and
restoring your customer database.
• The software installation alone takes about an hour and restores the system to the
factory defaults.
• After completing a manual software upgrade, configure the licensing and restore the
database, which will also require a system reboot.
Note
During a full rebuild, the 3300 RTC IP address will remain unchanged; it will
not be defaulted back to 192.168.1.2 and 255.255.255.0, but the DHCP forms
will be defaulted to the 192.168.1.0 subnet.
Full Rebuild
The time spent on-site to rebuild a 3300 ICP system may take up to two hours.
Using the Software Installer Tool an Upgrade or Full Install is reduced to approximately one
hour including a database backup, input of license and option information and a database
restore.
During an offline upgrade, a system will be down for the entire duration of the upgrade
procedure. As a result, all telephony services from the system will be unavailable until the
upgrade is complete.
As of release 8.1, it is now possible to do an Online Upgrade. The bulk of the software upgrade
occurs in the background on a separate partition of the hard drive. The system continues to run
call process during this time. The only downtime is the single reboot required to swap the
upgraded software to the active partition.
Using FTP to Reload or Upgrade

File Transfer Protocol (FTP) is a service used to transfer files between computers on a TCP/ IP
network. It offers a quick and efficient way to transfer files because it does not have the
overhead of encoding and decoding data. FTP is used to upgrade system software on a 3300
ICP. An FTP Server is required for a software upgrade, whether you use the Software Installer
Tool or the manual method to upgrade the 3300 ICP.
With release 8.0, an FTP server is now provided within the 3300 ICP. Choose the 3300 FTP
Server option when using the Software Installer Tool.
If an external FTP server is chosen, any FTP server application designed for the Windows
environment will work. Windows versions that can act as servers, such as Windows 2000, 2003
and XP, have one built into them within Internet Information Services (IIS). Other FTP servers,
such as GuildFTP and FileZilla, can be downloaded for free from the Internet. The PC hosting
the FTP server must connect to the 3300 ICP system through a LAN connection.
8-5
Upgrading the RTC and E2T Firmware

If the Release Notes indicate that it is needed, use the Maintenance command UpgradeBootrom
All to upgrade the RTC and E2T firmware.
Any time that you upgrade the 3300 software to apply a patch, upgrade to a new Service Pack
(SP) load or a new release load, because the system is already operational, it must be
instructed to check for any newer loads for the boot ROM.
The command compares the firmware in the RTC/E2T boot ROM against the load on the hard
drive. If the loads are different, installation proceeds.
Partition Information
There is a partition scheme on the system hard drive that creates an Active partition and an
Inactive partition. The About Dialog shows the software version in each partition on the hard
disk.

Swap Command
Use the SWAP command from the Maintenance and Diagnostics window to revert back to your
original software load. The following figure shows a swap from 10.0.0.5 to 9.1.0.54 based on the
previous About window.
If there is no compatible software version on the inactive partition, the swap will not be allowed.
Using the 3300 Software Installer tool, you can schedule when the swap to the new software
occurs if you are performing an online upgrade.
8-7
Installation Executable File
To prepare for a system upgrade or install, you must put the 3300 software files on your PC,
network, or FTP server on the customer’s network. If you are using an external FTP server, be
sure to verify that the FTP server service is configured correctly and running.
Download and unzip the 3300 software from Mitel Online or use the 3300 Software CD-ROM.
You must put the MCD_Installation.exe file from the CD or MOL in a location on your PC or
network. If using an External FTP Server, use the FTP root folder.
Use the MCD_Installation.exe file found in the Software folder to extract the software into the
correct locations within the FTP root folder.
The default condition is to use an external FTP server.
After an upgrade and the new load is active, the original load remains on the 3300 ICP in the
inactive partition.

If using a non-IIS FTP

server, this destination
address may need to
be changed.
8-9
3300 ICP Software Installer Tool
The 3300 ICP Software Installer Tool allows you to upgrade software on multiple systems
simultaneously, or it can install or upgrade one 3300 ICP at a time.
Up to 10 instances of the 3300 ICP Software Installer Tool interface may be launched from the
main window by clicking on the Configure button, assuming that the IP address data has
changed between each selection. The main window controls how many windows can be open at
any time to allow you to perform simultaneous upgrades on multiple controllers.
Note
The 3300 ICP Software Installer Tool can be found on the 3300 ICP Software
CD-ROM in the Tools directory.
The tool is independent of OPS Manager, which is a management tool that allows simple
configuration, control and management of Mitel's enterprise product portfolio. It allows access to
multiple sites and systems from a single interface.

8-11
The title bar displays the IP Address of the 3300 ICP being upgraded.
Select the Perform Upgrade radio button and then input the FTP server IP address and FTP
Account Name and Password. If you are using the 3300 FTP server, input the location of the
upgrade files.
Offline - Takes the controller

offline and stops call
processing during installation.
It is not enabled when Full
Install is selected.
Online - Leaves the controller

online and call processing
continues until the swap of the
active and inactive partitions.
To use the 3300’s FTP

server, specify where the
install files are located on
your PC or network.

Failover Considerations
Failover of resilient devices to secondary ICPs occurs in smaller groups. This helps to maximize
system availability by reducing the number of sets trying to register at the same time.
You can delay the Software Installer initiated failover for a specified period to allow users to
complete their calls.
You can stop upgrades and full installations while in progress and resume later from any
Software Installer client. The ability to stop and resume an installation is especially useful for
Full Installs as it allows you to complete an installation, except for the system reboot, during
office hours, and then reconnect to the system after hours to reboot.
Managed Handoff
Use the Handoff Services Type (HST) Courtesy Handoff commands to transfer resilient IP
phones to the secondary controller when the primary controller needs to be rebooted.
Use the Embedded Digital Trunk (EDT) Courtesy Handoff command to force T1/E1 trunks to the
secondary controller without dropping any calls in progress.
Use the SWAP command to swap the active and inactive partitions on your controller hard drive
after you install new software using the online upgrade option from the Software Installer tool.
You can also use SWAP to reboot from your original software load.
You can execute the swap command manually, or you can schedule it from the 3300 Software
Installer tool.
8-13
Online Upgrades Versus Offline Upgrades

You can upgrade a controller while it is offline, meaning out of service, or online, meaning in
service.
Offline upgrades:
• Are faster.
• Make the controller downtime longer because of the number of system reboots required.
They should only be performed during off-hours to minimize the impact of service
disruptions.
Online upgrades:
• Require only one reboot
• Are used if overall installation time is more important than downtime.
• Require 512 MB of RAM.

An upgrade is a five step process:
1. File transfer, or downloading the software load to the controller.
2. Software installation.
3. Data Preservation, or backing up and restoring the database.
4. Configuring Licenses and Options.
5. Software Activation with a system reboot.
With an offline upgrade, all five steps are done in succession, ending with a system reboot.
With an online upgrade, you schedule when the Data Preservation and Software Activation
happens, such as after the File Transfer is completed or at a specified time thereafter.
A sixth step is required for controllers with resilient devices. To minimize service outage during
an upgrade, such devices are transferred to their secondary controller while the primary is
rebooted. If the Software Installer detects the presence of resilient devices, it will prompt you to
start the transfer either immediately or after a specified waiting period elapses. An immediate
transfer terminates any active calls. Waiting allows time for users to complete their calls before
they are terminated.
For an online upgrade, a backup is made to the 3300 system hard disk. You can choose
whether or not to export a copy of the database from the 3300 ICP.
Note
Because the hard drive is formatted during a full install, the system is out of
service for the duration of the installation.
An upgrade leaves the voice mail partition untouched, so a voice mail backup and restore is not
required.

Optional License and Options Configuration - Existing license and option information is applied
to the new load. If the customer requires any license changes, you may alter the information as
part of this process.
Database Restore - The database stored above on the hard disk is always restored. You can
choose whether or not to restore Hotel/Motel options.
Licensing is validated at the beginning of the upgrade or installation process. If successful, the
process continues. This eliminates the downtime of previous releases that occurred when the
process continued regardless of success or failure, leaving the 3300 ICP without licenses and
database.
If you are performing an online upgrade, you can schedule when the Software Activation occurs,
thus swapping to the new software.
Online upgrades with scheduled Data Preservation and Software Activation are only supported
for controllers with at least 512 MB of RAM.
With MCD Release 4.0, the CX/CXi supports the one step upgrade process rather than
requiring a final manual reboot. A one step upgrade process is possible on an AX if the
secondary 4 GB flash card has been installed, in addition to the primary 2 GB flash card and the
512 MB RAM required when running MCD Release 4.0.
8-15
This is the window for an offline upgrade.

These are the windows for an online upgrade.
To schedule when the

database backup and
restore occurs.
To
schedule
when the
system
reboot
occurs.
8-17
License and Option Configuration

If License and Option Configuration is selected, you have the opportunity to alter the current
license and option selections.
Requirements for the Software Installer Tool on the PC to query the AMC Server, the PC must
have:
• An Ethernet card.
• Connectivity to the Internet.
• Connectivity to the 3300 ICP.
• DNS configured via DHCP or in the network properties.

If the PC is behind a firewall, the firewall must allow connection to port 22, port 8222, or port 8.

These are the windows displayed during an offline and online upgrade.
Offline Upgrade Online Upgrade
8-19
The installer monitors the progress and displays the following window. This window is for an
offline upgrade. The online window is similar.
The View Log button opens the log file in an appropriate text viewer, such as Notepad. Any
errors encountered during the installation are logged. If the upgrade was cancelled or fails, a
View Log selection displays the captured output from the 3300 ICP.

The 3300 ICP Software Installer Tool can be used to install patches. Check the Release Notes
to verify.
Select Apply Patch to initiate a patch install. While Apply Patch is selected, the lower portion of
the window displays a text box and a corresponding Browse button. Use this text box and/or
Browse button to locate and specify where you have stored the patch load. The load must be
local to the client PC or a mapped network drive.
Use the radio buttons to choose whether to activate the reboot immediately following the patch
transfer or manually at a later time.
8-21
Manually Rebuild the System’s Operating Software

In this section, the procedures for performing a full Operating Software rebuild will be outlined.
Prerequisites
• You need the operating software to be downloaded and installed on the FTP server.
• You should have an up-to-date backup of your system’s database.
• You will need the License and Option information, either a printed copy or by accessing the
AMC for the information that corresponds with the system’s SYSID that you are installing.
Alternatively, you will need the Application Record specific to your 3300 system, and you will
need to ensure that the System IP Configuration form is programmed on the 3300 to access
the AMC.
Overview of a Manual System Rebuild

• Create a current backup of the 3300 database.
• Download and unzip the new 3300 software from MOL to an FTP server on the network.
• Ensure that the FTP server service is running, properly configured, and able to
communicate with the controller over the IP network. Enable the Allow Anonymous login or
configure an appropriate username and password for the 3300.
• Download and review the Release Notes for the new software from MOL. Ensure that you
have the most recent version specific to this new software load. This requirement is
extremely important because procedures change from one software release to another.
• On the FTP server, navigate to the downloaded software and launch MCD_Installation.exe.
Answer the installation wizard questions.
Note
This executable will move all of the required files for the software installation
to the appropriate folder on the FTP server.
• Access VxWorks with your terminal emulation program, such as HyperTerminal.
• Type reboot and enter three spaces when prompted.
• Type p to display the current settings. Type c to change the settings.
• Adjust the 3300 boot parameters in order that the 3300 ICP functions as an FTP client. This
change will allow the 3300 to access the FTP server and request the transfer of the required
files from the FTP server hard drive. The 3300 boot parameters are adjusted using the
VxWorks interface.
| boot device: motfcc
| file name: Boot_Install
| host inet: <IP address of the designated FTP server>

• Rebooting the 3300 will:

| Check the RAM.
| Format the hard drive.
| Pull the compressed copies of software from the FTP server to the 3300.
| Extract the software from the compressed files.
| Reboot and load with new software installed.
• After the software installation is complete, input the license information, restore the
database, and reboot the 3300. Once the system is back up, DHCP will be running and the
E2T card will get its IP address.
Note
After you input the license information, restore the database and reboot. Keep
in mind that the 3300 ICP will reboot a second time, after the restore is
complete, in order to load a fresh copy of the restored configuration into RAM.
8-23
New Software Releases
There are several ways that you can find out when the available software has been updated:
• Go to the Mitel web site at http://www.mitel.com/mol
• Register for email at the MOL Product Support web page. Use the Register/Cancel Email
Notifications link
• Contact Mitel Product Support (1-800-561-0860).

Only Mitel Dealers, or representatives, can order the software updates from Mitel’s Order Desk.
Anyone else should contact their Mitel dealer or Mitel product representative for further details
regarding software upgrades.

; Lab 1 – Perform a Software Upgrade
Your instructor will advise you which software release to upgrade to and if a download is
required. The software may already be present on you PC. If the instructor wants to use it, go
directly to step 14.
Note
These procedures assume that an FTP server has been installed on your PC
and has been configured to use a specific folder for transferring files. For the
purposes of this lab, we are using the folder location C:\Inetpub\ftproot and
are performing an offline upgrade.
1 Open Internet Explorer and navigate to MOL > The software download page
Technical > Software Downloads > 3300 IP is displayed.
Communications Platform (ICP) > Mitel
Communications Director-SD. Select the
appropriate release.
8-25

2 In the software download page, right-click on the Save the Release Notes in a
appropriate version’s Release Notes, and select location on your PC.
Save Target As…
3 In the software download page, select the The Disclaimer page is
appropriate version’s software Zip files. displayed.


4 In the Disclaimer page, select I Agree [Download The File Download window
using HTTP]. is displayed.
5 In the File Download window, select Save. The Save As window is

displayed.
6 In the Save As window, navigate to a location on The folder is displayed.
your PC.
7 Select Save. The software ZIP file is
downloaded and saved in
the selected folder.
8-27

8 Once the file has been downloaded, navigate The software ZIP file is
to the location in Window Explorer. displayed.
9 Open the software ZIP file. The software ZIP file window
opens.
10 In the software ZIP file window, select Extract. The Extract window opens.
11 In the Extract window, select Extract. The files are extracted and
placed in the specified folder.
8 9
10
11

12 If the system has DHCP enabled and the PC is
connected directly to the system’s Ethernet port, it
is a good idea to program the PC with a static IP
address. This is done because when the system
reboots, the PC looses its connection and if it’s
running DHCP, the PC will drop its IP address.
13 Launch the FTP server. The FTP server is started
and its window is displayed.


14 In Windows Explorer, navigate to the Software MCD_Installation.exe is
folder that was just extracted. displayed.
15 Run MCD_Installation.exe. The Install Wizard begins.
15
14
8-29

16 In the Install Wizard window, select Next. The Install Wizard License
Agreement window opens.
17 In the Install Wizard License Agreement window, The Choose Destination
accept and select Next. Location window opens.
18 In the Choose Destination Location window, The Destination Folder is
Browse to the FTP folder. displayed.
19 Select Next. The Start Copying Files
window opens.
20 In the Start Copying Files window, select Next. The files are copied to the
FTP folder and a progress
window is displayed. The
Wizard Complete window is
displayed.
16
17
18
20
19


21 In the Wizard Complete window, select Finish. The Installation Wizard
completes and the Manual
Software Install instructions
are displayed.
21
22 In Windows Explorer, navigate to Tools > MCDSoftwareInstallerSetup.exe is

Software Installer. displayed.
23 Run MCDSoftwareInstallerSetup.exe The InstallShield Wizard window
opens.
23
22
8-31

24 In the InstallShield Wizard window, select The files are extracted.
Next.
25 In the InstallShield Wizard Complete The InstallShield Wizard completes.
window, select Finish.
24 25
26 Start the Installer by navigating to Start > The Software Installer window
Programs > Mitel 3300 ICP Software opens.
Installer.
26


27 In the Software Installer window, enter the: The login details are entered.
• 3300 ICP IP address
• System Login: system
• System Password: password
28 Select Configure. A software installer login progress
window is displayed. The Step 1
window is displayed.
27
28
8-33

29 In the Step 1 window, select the Perform Upgrade The Perform Upgrade radio
radio button. If you were doing a full install, you button is selected.
would check the Perform Full Install radio button.
30 Select the External FTP Server radio button. If The External FTP Server
you were using the system for an FTP server, you radio button is selected.
would select the 3300 FTP Server radio button.
31 Enter the: The login details are entered.
• FTP Server IP address – your PC
• FTP Account Name: <name>
• FTP Password: <password>
32 Select Next. The FTP connection is
verified and activity is
displayed in the FTP server
window. The Step 2 window
is displayed
29
30
31
32


33 In the Step 2 window, check the The Save a Copy of This File box is
Save a Copy of This File box to selected.
create a database backup.
34 Select Browse, and navigate to a The storage location is selected.
database backup storage location.
35 Select the Install on 3300 ICP radio The Install on 3300 ICP radio button is
button. selected.
36 If licensing information will be The License and Option Configuration box is
changed, select the License and selected.
Option Configuration box.
37 Select Next. The Step 3 window is displayed.
33
34
35
36
37
8-35

38 In the Step 3 window, select Next. The Software Installer Start window
opens.
38


39 In the Software Installer Start window, The installation progress is displayed
select Start. and activity is displayed in the FTP
server window.
40 Select OK when the install completes. The installation progress is displayed.
39
8-37

41 In the installation progress window, The installation progress window closes.
select Done.
42 In the Software Installer window, select The Software Installer window closes.
Close.
41

Questions
1. What procedure do you need to complete before you can perform a Software Upgrade?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. Which programming form must you edit to apply feature license setting changes to your
system?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
3. What events occur when you press the Reset Button? What events occur when you use
the reset system command?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
4. What service must be running outside of the 3300 ICP to successfully complete a
rebuild?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
8-39

Programming and Registering
the Sets 9
Objectives
Understand the difference between single line and multiline sets.

Comprehend how to set up System Fail Transfer connections.
Understand what a PLID is and how it is determined.
Program single line analog phones.
Program single line digital phones.
Program single line IP phones.
Be familiar with Programmable Key Modules (PKMs).
Program multiline digital phones.
Program multiline IP phones.
Register the phones.
Access the Group Administration Tool.
9-2 Programming and Registering the Sets_rev5.doc

Programming and Registering the Sets
Single Line Phones
On the 3300 ICP, single line can mean:
• A single line directory number, which is an extension number that appears in the database
only once. It may be programmed as a prime line or as a non-prime line.
• A single line telephone, which provides businesses with a simple, cost-effective way to
provide calling capacity and access to system features. Most installations include single line
telephones.
Analog Phones
There are many varieties of these industry-standard telephones and most are compatible with
the 3300 ICP. The 3300 ICP also provides access for analog devices such as fax machines.
The Analog Services Unit (ASU), Analog Main Board (AMB), Analog Options Board (AOB), and
FD Peripheral Node (FD PER) provide connectivity for the analog trunks and telephones to the
system.
There are three ASU variants:
• ASU
• Universal ASU
• ASU II
ASU
The unit houses 24 ONS ports.
Universal ASU
The unit houses 16 ONS ports and four Loop Start trunk ports
ASU II
The unit houses two card slots for either:
• A 16-Port Combo card, containing 12 ONS circuits and 4 Loop Start circuits
• A 16-Port ONS card.
• A 24-Port ONS protected (ONSp) card.
9-3
System Fail Transfer (SFT)

The Universal ASU provides four integrated SFT relays that provide direct connection
between an analog telephone and Loop Start trunk in the event of a system or power
failure.
The four Loop Start trunks work in conjunction with the last four ONS circuits on the
Universal ASU or the first 4 ONS circuits on the 4 + 12 Port Combo card.
Universal ASU 4 + 12 Port Combo card
LS Trunk Circuit ONS Port Circuit LS Trunk Circuit ONS Port Circuit
1 13 1 1
2 14 2 2
3 15 3 3
4 16 4 4
On the AMB, the first two Loop Start trunks work in conjunction with the two ONS circuits
to provide SFT circuits.
MXe and CX/CXI AMB/AOB
LS Trunk Circuit ONS Circuit
1 1
2 2

Circuit Identifiers
The ASU connects to the controller by using a Cat5 Unshielded Twisted Pair (UTP) cross-over
cable that terminates on an 8-pin modular RJ-45 jack on a Copper Interface Module (CIM) on
the front of the unit.
On the ASUs, the cards on the ASU II, or the AX chassis, a single 25-pair Amphenol cable
provides connection points for the analog circuits.
The Physical Location Identifiers (PLIDs) for the circuits of the ASUs use a 4, 8 or 16 circuit card
identification scheme.
ASUs can be configured in a variety of combinations. For example:
ASU 24 ONS ports

Universal ASU 16 ONS + 4 Loop Start / SFT + MOH + 1 Paging circuit
ASU II Two slots containing either a:
• 4 + 12 Combo card
• 16-Port ONS card
• 24-Port ONSp card
Note
Analog Line licenses must be purchased to use circuits on the ASU II.
The 3300 MXe controller supports up to 12 ASUs through the four internal CIM ports plus eight
ASUs on the CIM ports of two Quad CIM modules.
The 3300 CX and CXi controllers support six ASUs through the first 3 CIM ports on each of two
Quad CIM modules.
Also supported are the embedded AMB on the CX, CXi and MXe, and AOB on the CX and CXi
systems.
The 3300 AX controller supports twelve Analog cards through port 1 on the AX card chassis,
and can host four ASUs on the CIM ports of one Quad CIM module.
Cabinet/Unit numbers must be assigned to the 3300 ASU, Universal ASU and ASU II using a
unit number between 2 and 16.
9-5
The following example assumes the ASU II, ASU or Universal ASU is connected to any CIM
port on the 3300 ICP controller and has been assigned Cabinet/Unit 2.
ASU
• 2 1 1 1 through 2 1 1 8 for the first 8 circuits
• 2 1 2 1 through 2 1 2 8 for the second 8 circuits
• 2 1 3 1 through 2 1 3 8 for the last 8 circuits
Universal ASU
• 2 1 1 1 through 2 1 1 8 for the first 8 circuits
• 2 1 2 1 through 2 1 2 8 for the second 8 circuits
• 2 1 3 1 through 2 1 3 4 for the four LS trunks
• 2 1 4 1 through 2 1 4 4 for the four MOH
• 2 1 5 1 through 2 1 5 4 for the four Paging
ASU II
• 24-port ONSp
| 2 1 X 1 through 2 1 X 24 for the 24 circuits
• 16-port ONS
| 2 1 X 1 through 2 1 X 16 for the 16 circuits
• 4 + 12 Combo
| 2 1 X 1 through 2 1 X 12 for the ONS circuits
| 2 1 3 13 through 2 1 3 16 for the LS circuits
where X = slot number

These are the circuit assignments for the embedded AMB and AOB modules.
AMB on MXe, CX, and CXi Controllers

• X 1 1 1 through X 1 1 4 for the four ONS circuits
• X 1 1 5 through X 1 1 10 for the six LS circuits
• X 1 3 1 through X 1 3 4 for the MOH stereo jack
• X 1 4 1 for the pager circuit
AOB on CX and CXi Controllers

• X 1 2 1 through X 1 2 4 for the four ONS circuits
• X 1 2 5 through X 1 2 10 for the six LS circuits

where X = cabinet number 2 through 16
9-7
Programming Single Line Analog Phones
In the example, the customer wants to have two analog single line telephones with Message
Lamps installed and programmed with extension numbers 2306 and 2307.
The following table is used to plan the installation.
Parameter
Extension # 2306 2307

PLID 2-1-1-7 2-1-1-8
Circuit Descriptor # 1 1
Interconnect # 1 1
Non-Busy Extension No No
To program the example:
• Configure the ASU
• Assign the analog sets.

When you program an ASU in the

Analog Services Unit Configuration See ONS/OPS Circuit Interconnect Number is
form or an ONS card on an FD Assignment form. described in the Interconnect
PER in the Card Assignment form, Restrictions module.
its ONS circuits appear in this form.
You must give each phone a Check the online help for an
unique Directory Number (DN). explanation of this field.
Short for ONS or

For sets with Long for OPS
Message
Waiting lamps.
Standard (non-proprietary) phones have

certain physical operating
characteristics that are specified in the
ONS/OPS Circuit Assignment form.
9-9
Fiber Distributed Peripheral (FD PER)
The FD PER unit houses 12 peripheral interface cards that can be:
• A 16-circuit ONS card
• An 8-circuit OPS card
• A 16-circuit Digital Network Interface Card (DNIC) for connections to multiline SUPERSET
DNIC sets and the single line SUPERSET 4001 sets.
25-pair Amphenol cables (J1 to J8), located on the rear panel of the unit, provide connection
points for all ports.
The FD PER connects to the 3300 controller by using a Fiber Optic cable that terminates on a
Fiber Interface Module (FIM) module located on the front of the controller unit.
The 3300 ICP can support up to four FD PER Units; each can be an expanded cabinet.
Peripheral Node Expansion

If the Peripheral Cabinet Expander Kit has been purchased, a slave cabinet can be added,
expanding the node to 24 Peripheral Interface cards and 384 ports. The number of voice
channels remains the same. The cards residing in the slave cabinet are displayed as being on
shelf 2 of the main peripheral node.

Programming Single Line IP Phones
The 5201 IP phone can use an Ethernet 48 V power adapter, the 3300 In-Line Power Unit, or
Layer 2 switch that conforms to the 802.3af Power over Ethernet standard.
The 5201 IP set does not provide voice compression and provides a single Ethernet interface.
The 5201 IP set uses TFTP to download when powered up. However, the bootload and
maincode for this set is placed in PROM during manufacture. The downloaded files can provide
updates to the code that has been placed in PROM.
To program a single line IP phone, navigate to System Configuration > Devices > IP
Telephones > Single Line IP Sets > Single Line IP Set Configuration form.
Each added
IP set
receives a
Device ID.
9-11
Single Line IP Phone Registration

When a set is first powered up, it goes through a registration process with the 3300 ICP. To
indicate the specific directory number that the set will use, you enter a Private Identification
Number (PIN) during registration.
The 5201 IP set does not have a display to prompt the user for their PIN during registration. It
uses a solid message LED to indicate that it is time to enter the PIN. Press the HOLD button
when PIN entry is complete. The PIN will be saved in non-volatile memory within the set. You
can also enter the MAC address in the Single Line IP Set Configuration form.

Programming Single Line Digital Phones
Single line digital phones are programmed the same way. This example shows how to do range
programming, where 13 circuits are programmed at the same time.
9-13
; Lab 1 – Programming a Single Line Analog Phone
The instructor will provide the Extension, or Directory Numbers (DNs) that you will be using for
your labs, along with the circuit numbers for the analog sets. Use the following planning tool.
Parameter Analog Phone

Extension #
PLID
Circuit Descriptor #
Interconnect #
Non-Busy Extension
• System Configuration > Devices > Analog Telephones > ONS/OPS Circuit Assignment
form.
• System Configuration > Devices > Analog Telephones > Analog Set Assignment form.
Reference
Help > Contents > Forms Reference > Forms N to R > ONS/OPS Circuit
Assignment


1 Navigate to System Configuration > Devices The ONS/OPS Circuit Assignment
> Analog Telephones > ONS/OPS Circuit form is displayed.
Assignment form.
2 In the ONS/OPS Circuit Assignment form, The Circuit Descriptor Index
select a Circuit Descriptor Index number. number is selected.
3 Select Change. The ONS/OPS Circuit Assignment
9-15

4 In the ONS/OPS Circuit Assignment change The Message Waiting Lamp
window, select the Message Waiting Lamp radio radio button is selected.
button. Leave the remaining settings at default.
displayed in the ONS/OPS
Circuit Assignment form.


6 Navigate to System Configuration > Devices > The Analog Set Assignment
Analog Telephones > Analog Set Assignment form is displayed.
form.
7 In the Analog Set Assignment form, select the The circuit number is
circuit that the Analog phone is connected to. selected.
8 Select Change. The Analog Set Assignment
9-17

9 In the Analog Set Assignment change window, The DN is entered.
type the Directory Number in the Number box.
10 Enter a one in the Circuit Descriptor Index box. A one is displayed in the
This was the Index that was just programmed. Circuit Descriptor Index box
11 Enter a one in the Interconnect Number box. A one is displayed in the
Interconnect box.
12 Select Save. The programming is saved
and displayed in the Analog
Set Assignment form.
13 Check for dial tone on your analog set. Dial tone is heard.
Note
The Interconnect Number, Non-Busy Extension, and Tenant Number are
discussed on other modules.
10
11
12

; Lab 2 – Programming a Single Line Digital Phone
In this lab, you will be using the System Configuration > Devices > DNI Telephones > Single
Line DNI Sets > Single Line DNI Set Configuration form.
Note
This lab assumes that an FD PER has been configured and the cards
assigned as performed in a previous module. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Single
Line DNI Telephones
1 Navigate to the System Configuration > Devices > The Single Line DNI Set
DNI Telephones > Single Line DNI Sets > Single Configuration form is
Line DNI Set Configuration form displayed.
2 In the Single Line DNI Set Configuration form, The circuit is selected.
select the desired circuit.
3 Select Change. The Single Line DNI Set
Configuration change
window opens.
9-19

4 In the Single Line DNI Set Configuration change window, The Device Type is
select the Device Type from the drop-down menu. selected.
5 Enter the extension number in the Number field. The Extension
number is entered.
6 Enter One for the Interconnect Number. Leave the The Interconnect
remaining settings at default. Number is entered.
displayed in the
Single Line DNI Set
Configuration form.

; Lab 3 – Programming a Single Line IP Phone
In this lab, you will be using the System Configuration > Devices > IP Telephones > Single Line
IP Sets > Single Line IP Set Configuration form.
Note
The screen shots in this lab are from a system with no single line IP phones.
They are for reference purposes only. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Single
Line IP Telephones
1 Navigate to the System Configuration > Devices > The Single Line IP Set
IP Telephones > Single Line IP Sets > Single Line Configuration form is
IP Set Configuration form displayed.
2 In the Single Line IP Set Configuration form, select The Single Line IP Set
Add. Configuration Add window
opens.
9-21

3 In the Single Line IP Set Configuration Add window, The Device type is entered.
select the Device Type from the drop-down menu.
4 Enter the desired extension number. The extension number is
entered.
5 Enter a one for the Interconnect Number. The Interconnect Number is
entered.
6 Enter the MAC address of the phone. The MAC address is
entered.
displayed in the Single Line
IP Set Configuration form

Multiline Phones
Multiline phones are proprietary telephones that connect to a TCP/IP Ethernet LAN or a DNI
Line card. They have Personal Keys that can be used as:
• Line Appearances of other directory numbers.
• Speed Dial keys.
• Feature keys.
• Direct Trunk Select keys, to directly access a CO trunk.
• ACD Threshold Indicator keys.

Most installations include multiline phones.
In this module, you will program Multiline Sets in a number of typical business applications.
Multiline Phone Connections

All multiline phones connect to the TCP/IP LAN or to an FD PER DNI Line card.
9-23
5x00-series Multiline IP Phones

Each IP phone has a unique IP address, supplied by a DHCP server when the phone boots up.
IP phones are “real time sensitive” network devices that must be installed in a LAN environment
that meets certain minimum delay, jitter, and packet traffic requirements.
Reference
See the 3300 ICP Engineering Guidelines for further details on LAN/WAN
criteria.
On a new install, when first specifying the feature options, use the License and Options
Assignment form to enable up to 1400 user licenses and up to 1400 IP device licenses on a
3300 MXe controller.
IP Phone Boot Sequence

The IP phone sources information from a number of places to eventually deliver phone service
to the user. When powered up, the IP phone:
• Retrieves an IP address and other networking components from a DHCP server.
• Upgrades its firmware if, required. This is normally not required unless the 3300 operating
software has just been upgraded.
• Downloads its main operating software from the TFTP server, which is defined by DHCP.
Normally, this is defined as the 3300 ICP’s IP address.
• Registers its MAC address with a Directory Number on the defined 3300 ICP system. It
communicates via the RTC card to do this.
Registering IP phones
The 3300 ICP call control will only communicate with registered IP phones. The Single Line or
Multiline IP Set Configuration forms associate a Media Access Control (MAC) address of an IP
phone with a programmed DN and Device ID. This assignment allows registration of the IP
phone with the system.
To have IP phones register with the system, you can associate the phones MAC with a DN in
one of two ways:
• Manually enter the valid IP phone’s MAC address prior to connecting the set to the LAN.
When connected, the set will register immediately.
• Connect the set to the LAN and you are prompted to enter a PIN. Enter a Set Registration
Access Code, the directory number to be assigned to the set, followed by the Superkey or
Hold button. The IP Set Configuration form will automatically be updated. The directory
number must already be programmed in the 3300 database in the Single Line or Multiline IP

PIN Numbers
Use the System Options Assignment form to specify the:
• Set Registration Access Code – used to register a new IP phone into the system.
• Set Replacement Access Code – used to override an existing registered IP phone.
• Set Registration Security – specifies how many registration attempts a user is allowed.
These codes, along with the desired Directory Number, form a Private Identity Number (PIN) to
be entered during the phone's initial boot up. When properly entered, the MAC Address of the
device will be automatically programmed in the Single Line or Multiline IP Set Configuration
forms.
The Set Replacement Access Code must be programmed, and is used when replacing a
defective set with a new one. It should be used with caution. It is meant to take the MAC
address of a new IP set, which is unknown to the database, and overwrite the MAC address of
an existing set in the database.
The replace activity will not be rejected if the DN specified belongs to a set that is still in service,
even one engaged in a call. The set being replaced must be of the same type.
Types of Keys
Multiline sets have:
• Personal Keys that can:

| Have directory numbers assigned to them.
| Function as feature keys, such as Call Forward Always, Do Not Disturb, Headset
Operation, or Make Busy)
| Function as private speedcall keys that are programmed by the user
• Fixed Function Keys - designed to provide quick access to functions frequently performed
on a multiline telephone, such as a hold button, a transfer/conference button, and a redial
button. Fixed Function keys cannot be reprogrammed.
• Softkeys - the function at any given time appears in the LCD display next to the key. Their
functions change dynamically depending on the state of the call.
| On a 5224 IP phone, they are the three buttons under the display.
| On a 5330 IP phone, they are the top three buttons on the left.
| On a 5340 IP phone, they are the top three buttons on the left and right.
Superset 4000 Series Digital Multiline Phones

The 3300 ICP also supports the Superset 4000 series digital multiline phones. All of the Mitel
digital multiline phones connect to a DNI Line Card in the FD PER unit.
Note
Digital phones are not supported on the CX and CXi controllers.
9-25
Programmable Key Modules (PKMs)

The PKM provides additional personal keys that can also be assigned as:
• Line Appearance keys
• Feature keys
• Speed Dial keys.

The 12-key 5412 PKM and the 48-key 5448 PKM are supported by the:
• 5220 IP phone
• 5224 IP phone
• 5235 IP phone
• 4025 DNI sets
Note
You can chain 2 PKMs on the 5220/5020/5224/5235 IP sets and the
4025/4125/4150 DNI sets.
5412 PKM
5448 PKM

Multiline Set Extension Numbers
When a multiline set is first programmed, it is assigned a primary directory number. That
directory number is always associated with the Prime Line key on the set.
When a multiline set user calls a display phone or a console from its Prime Line, it is the Prime
Line directory number that appears on the other phone’s or console’s display.
You assign a directory number to a multiline set’s Prime Line in the Multiline DNI or Multiline IP
9-27
In this example, the customer wants to have four IP phones installed according to the planner
below.
Extension # 3212 3224 3220 3235

Device Type 5212 dual 5224 dual 5220 IP 5235 IP
mode mode
MAC Address
Interconnect # 1 1 1 1
Note
The system will supply the Device IDs.
Program the Program the

directory number interconnect number

; Lab 4 – Programming Multiline DNI Phones
Use the following planning tool.
Parameter IP Phone IP Phone IP Phone IP Phone

Extension #
Device Type
MAC Address
Interconnect #
In this lab, you will be using the System Configuration > Devices > DNI Telephones > Multiline
DNI Sets > Multiline DNI Set Configuration form.
Note
This lab assumes that an FD PER has been configured and the cards
assigned as shown in Module 3. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Multiline
DNI Telephones
9-29

1 Navigate to the System Configuration > Devices > The Multiline DNI Set
DNI Telephones > Multiline DNI Sets > Multiline Configuration form is
DNI Set Configuration form displayed.
2 In the Multiline DNI Set Configuration form, select a The circuit is selected.
circuit.
3 In the Multiline DNI Set Configuration form, select The Multiline DNI Set
Change. Configuration change
window opens.


4 In the Multiline DNI Set Configuration change The device type is selected.
window, select the First Channel device type from
the drop-down menu.
5 If applicable, select the Second Channel device The device type is selected.
type from the drop-down menu.
6 Enter the extension number in the Number field. The extension number is
entered.
7 Enter a one in the Interconnect Number field. The Interconnect Number is
entered.
displayed in the Multiline
DNI Set Configuration form
4
5
6
9-31
; Lab 5 – Programming Multiline IP Phones
The instructor will provide the Extension, or Directory Numbers (DNs) that you will be using for
your labs. Use the following planning tool.
Parameter IP Phone IP Phone IP Phone IP Phone

Extension #
Device Type
MAC Address
Interconnect #
In this lab, you will be using the System Configuration > Devices > IP Telephones > Multiline IP
Sets > Multiline IP Set Configuration form.
1 Navigate to the System Configuration > Devices > The Multiline IP Set
IP Telephones > Multiline IP Sets > Multiline IP Set Configuration form is
Configuration form. displayed.
2 In the Multiline IP Set Configuration form, select The Multiline IP Set
Add. Configuration Add window
opens.


3 In the Multiline IP Set Configuration Add window, The Device Type is
select the Device Type from the drop-down menu. displayed.
4 In the Multiline IP Set Configuration Add window, The directory number is
enter the directory number for this extension. entered.
5 Enter a one for the Interconnect Number. The Interconnect Number is
entered.
6 Select Save. The data us saved and
displayed in the Multiline IP
9-33

7 Repeat steps 2 through 6 for all multiline IP devices The data us saved and
in your lab. displayed in the Multiline IP

; Lab 6 – Registering the Phones
In this lab, you will be using the System Administration > System Options > System Options
Assignment form.
Reference
Help > Contents > Programming > Programming Devices > Register IP
Telephones

1 Navigate to the System Administration > System The System Options
Options > System Options Assignment form. Assignment form is
displayed.
2 In System Options Assignment form, select The System Options
Change. Assignment Change
window opens.
9-35

3 In the System Options Assignment change window, The Set Registration
enter a 3 to 10 digit value in the Set Registration Access Code is entered.
Access Code box. Traditionally, this is ***.
4 In the System Options Assignment change window, The Set Replacement
enter a 3 to 10 digit value in the Set Replacement Access Code is entered.
Access Code box. Traditionally, this is ###.
5 In the System Options Assignment change window, The number of registration
enter the number of attempts, from 1 to 10, that a attempts allowed is entered.
user will have to register an IP phone. A blank field
means unlimited attempts are allowed.
Options Assignment form.
3
4
5
6

7 Reset the phone by powering it down and The phone will reset its PIN and
holding the * key when powering up. reboot.
8 Register each set by entering the Set The Set Registration Access Code
Registration Access Code followed by the and directory number are entered.
directory number.
9 Depending on the type of set, press the The set completes initialization.
button indicated in the set display.
10 Check for dial tone on all sets. Dial tone is heard.
11 Make calls from each set to all others sets. Two-way audio is heard. The call
display information changes. The
softkey function changes during
different call states.
12 Call a busy multiline set from a display set.
What do the Wait and Callback softkeys do?
13 Open the Group Administration Tool and A multiline set is accessed.
access a multiline set.
13
13
13
9-37
Questions
1. Can you get dial tone on a single line telephone that is wired but does not yet have an
extension number?
______________________________________________________________________
______________________________________________________________________
2. Which programming forms must you use to program a FAX machine into the system.
(Assume the ASU is already programmed in the Unit Configuration form.)
______________________________________________________________________
______________________________________________________________________
3. You can assign the same directory number to more than one ONS circuit. (True or
False)
______________________________________________________________________
4. Which form would you use to notify the system that a standard phone has a message
waiting lamp?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
5. In the Analog Set Assignment form, when would you fill in the Non-busy Ext. field?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
6. ONS circuits are used to support devices other than standard telephones. What other
devices would a customer want to connect to the system through the ONS Line Circuits?
______________________________________________________________________
______________________________________________________________________

Controlling Phone Features
With Classes of Service 10
Objectives
Understand the use of COSs on stations and trunks.

Comprehend how to designate blocks of COSs to different types of devices
and users for future expansion.
Program specific COS options and features to devices on your system.
Verify the options and features are available to the devices.
Program a Feature Access Code manually.
Import all Feature Access Codes that will be used in this course.
10-2 Controlling Phone Features With Classes of Service_rev5.doc

Controlling Phone Features With Classes of Service
Classes of Service (COS)
COS programming gives a company the flexibility to tailor feature access to suit employee
requirements.
The Class of Service Options Assignment form is a template of feature and timer options that
you assign to all:
• Stations
• Trunks
COS allows us to enable or disable features, not apply toll control. Some of these features can
stop access to outside calls. Class of Restriction (COR) is used as a means of applying toll
control, and is discussed in another module.
Enabling a feature usually involves assigning a COS option or timer to one or more devices.
Feature options are easier to manage if separate COS numbers are assigned for different users
and their devices, or groups of users. To reduce the chance of error, it is important that you
have an overall plan to follow.
Note
The 3300 ICP provides a maximum of 96 COS instances.
Planning Classes of Service
10-3
In this example, the administrator has created a plan specific to their network needs.
• Every set that is added to the database is assigned a COS index number 1 by default. The
administrator customizes COS 1 with minimal features enabled to limit new employees from
accessing advanced features.
• COS numbers 2 through 5 are reserved for general employees that use single line phones.
The administrator may only use COS 2 initially, and then customize the features and timers
according to general employee needs. However, COS 3 through 5 are reserved for future
use in the event that subtle differences are required for certain individuals who use single
line phones.
• COS numbers 6 through 10 are reserved for attendant consoles. Again, the administrator
may only use COS 6 initially, and then customize it according to an attendant’s role.
However, COS 7 through 10 are reserved for future use in the event that subtle differences
are required for certain attendants.
• This same plan continues for other set types within the company. At this point, the
administrator will ensure that they have labeled each COS with a comment identifying the
COS according to the plan.
Programming Classes of Service

To program COS:
• Program all extension numbers in the database.
• Create a COS plan to suit the customer’s needs. Label all COS index numbers in use for
easy administration.
• According to the plan, enable or disable features and adjust timers in each COS that will be
used.
• Assign the appropriate COS index number to the:

| Sets in the Station Service Assignment form.
| Trunks in the Trunk Service Assignment form.

10-5
Dialed Night Service

There are three operational modes available on the 3300 ICP:
• Day mode
• Night 1 mode
• Night 2 mode
Certain aspects of the system can be configured to behave differently based on the
operational mode.
A COS can be assigned to each of the three modes allowing for varied functionality
based on the time of day.
For example, it is possible to configure the incoming trunk answer point to be the
attendant console when the system is in day mode and to be the guard’s desk when it is
in Night 1 mode.
In another example, a desktop device may be capable of programming call forwarding to

an external number when the system is in day mode. This is done by assigning the
extension a COS option with this feature set to yes in the COS-Day column in the
Station Service Assignment form. Then when the system is in COS-Night 1, the set’s
COS will not allow Call Forwarding-External to be programmed.
Individual Trunk Access

Trunk access lets you access a specific trunk directly by dialing a feature access code
followed by the four-digit trunk number. No toll control or ARS checking is done when
trunk access is used.
Technicians frequently use this feature during trunk programming to verify trunk
functionality. It is enabled by default in all COSs.

; Lab 1 – Programming Classes of Service
In this lab, you will be using the System Administration > System Options > Class of Service
Complete the following table. Ensure that all COS index numbers are labeled for ease of future
administration.
Device Type COS Index Number
Standard Default COS

Analog Single Line Sets
Multiline IP/DNI Sets
Attendant Consoles
1 Navigate to the System Administration > System The COS Options Assignment
Options > Class of Service Options form is displayed.
Assignment form.
2 Select COS 1 and then Select Change. COS 1 is selected.
3 Select Change. The COS Options Assignment
10-7

4 In the COS Options Assignment change Comments are entered for
window, type StandardOptions into the administration purposes.
Comment field.
5 Disable Dialed Night Service by selecting The Dialed Night Service’s No radio
the No radio button. button is selected.
6 Disable Do Not Disturb by selecting the The Do Not Disturb’s No radio button
No radio button. is selected.
7 Disable Individual Trunk Access by The Individual Trunk Access’s No
selecting the No radio button. radio button is selected.
8 Leave the default settings for the The data is saved and displayed in
remaining options. Select Save. the COS Options Assignment form.
8
7


9 In the COS Options Assignment form, select the COS 1 is selected.
COS 1 that was just created.
10 Select Copy. The COS Options
Assignment copy window
opens.
10
10-9

11 In the COS Options Assignment copy window, COS number is defined.
enter 2 in the COS Number field.
12 Type Analog SL Sets in the Comment field. Comments are entered for
administration purposes.
13 Enable Do Not Disturb by selecting the Yes radio The Do Not Disturb’s Yes
button. radio button is selected.
14 Leave the default settings for the remaining The data is saved and
options. Select Save. displayed in the COS
11
12
13
14


15 In the COS Options Assignment form, select COS COS 1 is selected.
1 again.
16 Select Copy. The COS Options
Assignment copy window
opens.
16
15
10-11

17 In the COS Options Assignment copy COS number is defined.
window, enter 3 in the COS Number field.
18 Type IP/DNI in the Comment field. Comments are entered for
administration purposes.
19 Enable Dialed Night Service by selecting The Dialed Night Service’s Yes radio
the Yes radio button. button is selected.
20 Enable the HCI/CTI/TAPI Call Control The HCI/CTI/TAPI Call Control
Allowed and HCI/CTI/TAPI Monitor Allowed Allowed and HCI/CTI/TAPI Monitor
by selecting their Yes radio buttons. Allowed Yes radio buttons are
selected.
21 Enable Individual Trunk Access by The Individual Trunk Access’s Yes
selecting the Yes radio button. radio button is selected
22 Leave the default settings for the remaining The data is saved and displayed in the
options. Select Save. COS Options Assignment form.
17
18
19
20
21
22

; Lab 2 – Assigning Classes of Service
In this lab, you will be using the System Administration > System Options > Station Service
Assignment form.
1 Navigate to System Administration > System The Station Service

Options > Station Service Assignment form. Assignment form is displayed.
2 In the Station Service Assignment form, select The analog single line set is
the analog single line set for your lab. selected.
3 Select Change. The analog single line set’s
Station Service Assignment
10-13

4 In the analog single line set’s Station Service COS 2 is entered for Day
Assignment change window, enter the Analog service.
SL Set COS in the COS-Day field.
displayed in the Station service
Assignment form.


6 In the Station Service Assignment form, select The IP/DNI set is selected.
one of the IP/DNI sets for your lab.
7 Select Change. The IP/DNI set’s Station
Service Assignment change
window opens.
8 In the IP/DNI set’s Station Service Assignment The Number of Records to
change window, change all IP set’s COSs by Change is entered.
entering the number of IP sets you want to
change in the Number of Records to Change
field.
9 Select Change All To in all three COS drop- Change All To is selected for all
down menus. three COSs.
10 Enter three in all three Value to Change fields. Three is entered in all three
Value to Change fields.
11 Select Save. The data is saved for the
number of devices specified in
the Number of Records to
Change field, beginning with
the selected extension. The
results are displayed in the
Station Service Assignment
form.
10
9
11
10-15
11

; Lab 3 - Programming Feature Access Codes Used in the

Classroom
Throughout this class, you will be asked to use certain Feature Access codes. In this lab, you
will program those feature codes.
Reference
Help > Contents > Forms Reference > Forms D to G > Feature Access Code
Assignment. For a list of suggested codes, select Sample Feature Access
Codes.
Note
When using single digits as feature access codes, there is a noticeable delay
if there are directory numbers that begin with the same digit. If that is the
case, it is recommended to precede the code number with a special character
like * or # to avoid the timeout.
In this lab, you will be using the System Administration > System Options > Feature Access
Code Assignment form.
10-17

1 Navigate to System Administration > System The Feature Access Code
Options > Feature Access Code Assignment form is displayed.
Assignment form.
2 In the Feature Access Code Assignment The Do Not Disturb feature is
form, select the Do Not Disturb feature. selected.
There are six pages of codes.
3 Select Change. The Feature Access Code
Assignment change window opens.


4 In the Feature Access Code Assignment change *5 is entered.
window, enter the recommended feature code
for Do Not Disturb.
displayed in the Feature
Access Code Assignment form.
4 5
10-19

6 Place the single line analog phone in DND
using the Feature Access Code *5. What
happens?
7 Using one of your sets, put the system into The system is in day service.
Day Service.
8 Call the single line analog phone from
another phone. What happens?
9 In the Feature Access Code Assignment The Import Feature Access Code
form, select Import. Assignment window opens.


10 In the Import Feature Access Code A File Download window opens.
Assignment window, download a copy of the
import spreadsheet using the step 1 link in
the window.
11 In the File Download window, select Save 3300ICPImportSpreadsheet.tar.gz
and save the file to a convenient location. is downloaded and saved.
10 & 11
10-21

12 Navigate to 3300ICPImportSpreadsheet.tar.gz The compressed file is opened.
and open it.
13 Extract 3300ICPImportSpreadsheet.xls and the 3300ICPImportSpreadsheet.xls
appropriate GDM text file for your system. is extracted.
13


14 Open 3300ICPImportSpreadsheet.xls. Enable 3300ICPImportSpreadsheet.xls
Macros. is opened.
15 Select platform type from the drop-down menu. The platform type is selected.
16 Select SDS from the synchronization method The synchronization method is
drop-down menu. selected.
17 In the Import Spreadsheet, select Feature The Feature Access Code
Access Code Assignment from the Available Assignment form is selected.
Forms drop-down menu.
18 Move the Feature Access Code Assignment Feature Access Code
form over to the Selected Worksheets field by Assignment is displayed in the
selecting the right-arrow. Selected Worksheets field.
15
16
18
17
10-23

19 Select Create. A Feature Access Code
Assignment tab is created.
20 Select the Feature Access Code Assignment The Feature Access Code
tab. Assignment tab is displayed.
18
19

20
10-25

21 Locate Class Recommended 3300 Feature Class Recommended 3300
Codes.xls on your student CD and open it. Feature Codes.xls is opened.
22 In Class Recommended 3300 Feature The feature names and codes
Codes.xls, select the first two column’s are selected.
individual data cells only.
23 Copy and paste from Class Recommended The feature names and codes
3300 Feature Codes.xls into Feature Access are copied.
Code Assignment tab, in the upper-left cell..
24 Select Check Data Format. The format is checked and errors
are outlined in red.
25 Fix the errors by using the cell’s drop-down The errors are corrected.
menu and selecting the correct format.
Recheck for errors until no more are
encountered.
26 Select Save for Import. Although it seems like nothing
happens, check for a file similar
to Feature Access Code
Assignment_200807081431.csv
24 26
Generate a .csv file for each form. If
you want to change the .csv file
later, you can edit it separately in
Excel or a text editor.
If you want to use the spreadsheet
for updates, you can save the
spreadsheet as an .xls file with all
the desired forms. You can then
modify the forms and generate new
.csv files as required.
Check that the data entered is

in the valid format. Only the
23 format is checked, not the
actual content. If the content
breaks configuration rules, it will
cause errors when imported,
even though the format is OK.


27 In the Import Feature Access Code The file is located and selected.
Assignment window, select Browse and select
Feature Access Code
Assignment_200807081431.csv
28 Select Next. A validation window opens.
29 In the validation window, select Import. A progress window opens.
30 In the progress window, select Finish. The Feature Access Code
Assignment is programmed with
all of the recommended codes.
27
28
NOTE
You will find that the ESM form Import feature and its relationship to the 3300
Import Spreadsheet will prove very useful for the more complex database
forms such as the Class of Service form that has many instances with many
records and fields.
10-27
Questions
1. A user wants to forward calls from his office to his home. How would you enable him to
do this?
______________________________________________________________________
______________________________________________________________________
2. Can you use the Class of Service Assignment form to permit an extension user to switch
the entire system from Day Service to Night Service and back again?
______________________________________________________________________
______________________________________________________________________
3. Can you use the Class of Service Assigment form to stop a user from making external
calls?
______________________________________________________________________
______________________________________________________________________
4. What effect does setting Message Waiting to Yes have on an extension?
______________________________________________________________________
______________________________________________________________________
5. How many Class of Service instances are there in the 3300 ICP system?
______________________________________________________________________
______________________________________________________________________
6. Can a user place a call on consultation hold if Call Hold is set to NO in their Class of
Service?
______________________________________________________________________
______________________________________________________________________

Programming the Lines and
Features of the Sets 11
Objectives
Recognize a prime line and how it is used.
Understand the differences between a single line and multicall line.
Program secondary single line numbers.
Program multiple multicall line appearances on the same set.
Program multicall lines appearances on multiple sets.
Comprehend the differences between a key system line and a multicall line.
Understand the differences between DSS/BLF and secretarial transfer keys.
Program Direct Station Select and Busy Lamp Field (DSS/BLF).
Program feature keys.
Program and access call history.
Set up user speed call keys.
Copy key programming from one set to multiple sets.
Connect a PC to the set.
Use maintenance commands to locate and load a particular set.
Use the Desktop Tool to program set keys.
Lock and unlock a set.
11-2 Programming the Lines and Features of the Sets_Rev5.doc

Programming the Lines and Features of the Sets
Single Lines
A Single Line is a directory number that only appears on one key in the entire system. Single
Lines may be:
• Prime Lines, appearing on the first key on multiline sets.
• Non-Prime Lines, appearing on any key other than the first key.
In the example below, the boss’s phone is assigned a non-prime single line appearance on
1500. With this secondary line, the boss can make or receive calls even while engaged in a call
on the Prime Line on 1002. The planning would look like this.
Parameter
Prime Directory Number 1002
Key Number 3
Directory Number 1500
Line Type Single Line
Ring Type Ring
The programming example implements the plan shown above.
This is the boss’s

directory number.
A single line
This is the only
appears only
key in the The boss can make or
once in the
system where receive calls on 1500
system.
this number when a call is present on
appears. 1002, and vice versa.
11-3
; Lab 1 – Programming Single Lines

• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Group
Assignment form.
Use the planning form to plan your programming.
Parameter
Prime Directory Number
Key Number
Directory Number
Line Type
Ring Type


1 Navigate to the System Configuration > The Multiline Set Key Assignment
Devices > IP Telephones > Multiline IP Sets form is displayed.
> Multiline Set Key Assignment form.
2 Select one of the multiline IP set directory The directory number is selected.
numbers.
3 Under Programmable keys, select Button Button number 3 is selected.
Number 3.
4 Select Change Member. The Multiline Set Key Assignment
change member window opens.
2
4
11-5

5 In the Multiline Set Key Assignment change The non-prime directory number is
member window, enter a non-prime directory entered. This is the number that
number in the Label field. will be the associated with the
button.
6 Select Single Line from the Line Type drop- Single Line type is selected.
down menu.
7 Enter the directory number in the Button The directory number is entered.
Directory Number field.
8 Select Ring from the Ring Type drop-down Ring is selected as the ring type.
menu.
in the Multiline Set Key
Assignment form.
5
6
7
8
9


10 Select the Multiline Set Group Assignment The Multiline Set Group
form. Assignment form is displayed.
11 Select the number that was just added. The number is selected. The
prime directory number and its
key number are displayed at the
bottom.
11
10
11

12 From another set, dial the directory number Button number 3 should be
that you created and verify that the single line ringing.
is working.
11-7
Multicall Lines
A Multicall Line appearance is a directory number that may appear on more than one set and/or
on two or more keys of the same set and can support simultaneous separate conversations at
each of its appearances. When a new call rings into the number, all idle appearances will ring. If
one set answers, all other appearances of the same number become idle and are available for
use.
With the exception of new calls ringing all appearances, multicall lines cannot be used to
monitor the state of other lines or devices.
The two applications for multicall lines are:
• Multiple appearances of a multicall line on one set
• Single appearances of a multicall line on multiple sets.
All appearances of 1400 may support

their own calls simultaneously.
One set can have many

appearances of a multicall line.
Multiple Multicall Appearances on the Same Set

Multiple appearances of a multicall line on one set allow one person to receive multiple calls to
the same phone number on the same set. Current calls are placed on hold before new calls are
answered. Once the calls are on hold, the person can retrieve and service them in whatever
order they choose.
A set acting as a backup to an Attendant Console can use this functionality when rerouting
incoming calls to various departments.
In the following example, keys one and four are programmed on the same set with directory
number 1002.

Parameter
Prime Directory Number 1002
Key Number 4
Directory Number 1002
Line Type Multicall
Ring Type Ring
This is the directory

number as it appears The line type will be automatically
on key 1. change to Multicall as soon as the
second appearance of 1002 has
been saved.
Multicall means another call can

This is the number ring this appearance even when
appearing again on key 4. the prime line key 1 is in use.
By default, On-Hook Dialing is supported on multiline sets. It is not necessary to obtain dial tone
in order to make a call from a multiline set.
By default, Auto-Hold is supported on multiline sets. When a multiline set is already engaged in
a call on one line, it is possible to answer a second incoming call on a second line without
putting the first call on hold. The first call will be automatically placed on hold.
By default, if a non-prime line is ringing at a multiline set, it is necessary to press that line in
order to answer the call. It is possible to enable Ringing Line Select in the set’s COS to answer
the non-prime line call simply by going off hook.
If a multicall line appears on two or more keys, there may be as many simultaneous calls to the
number as there are key appearances. For example, if there are six keys, six calls can be
handled.
Multicall keys programmed to a configured PKM ring the set on incoming calls, even when the
PKM is not physically connected to the telephone.
11-9
Multiline Set Group Assignment
This form is used to specify Ring Type

for any line in a multiline set group.
The prime line key 1 and key 4

each have an appearance of 1002.

; Lab 2 – Programming Multiple Multicall Appearances on

the Same Set
Assignment form.
Assignment form.
Parameter
Key Number
Directory Number
Line Type
Ring Type
11-11

1 Select the Multiline Set Key Assignment The Multiline Set Key Assignment
form. form is displayed.
numbers.
3 Under Programmable keys, select an The button is selected.
available button.
2 4


5 In the Multiline Set Key Assignment The prime directory number of the
change member window, enter the prime set you selected is entered. This is
directory number of the set you selected in the number that will be associated
the Label field. with the button.
6 Select Multicall from the Line Type drop- Multicall type is selected.
down menu.
7 Enter the directory number in the Button The directory number is entered.
Directory Number field.
8 Select Ring from the Ring Type drop-down Ring is selected as the ring type.
menu.
the Multiline Set Key Assignment
form.
5
6
7
8
9
11-13

10 Select the Multiline Set Group The Multiline Set Group Assignment
Assignment form. form is displayed.
11 Select the number that was just added. The number is selected. The prime
directory number and the added key
number are displayed at the bottom.
11
10
11

12 From another set, dial the directory Both the prime button and the
number that you created. multicall button flash and the set
rings.
13 Answer the call by pressing either button. The other button flash should turn
off.

Multicall Line Appearing on Multiple Sets

Multicall line appearances on multiple sets help to ensure that simultaneous calls to a common
number receive a prompt answer. Such configurations would be appropriate for uses such as
sales desks, help desks, and emergency services.
In this example, multicall line appearance 1600 will appear on sets 1002 and 1003.
Parameter
Prime Directory Number 1002 1003
Key Number 5 4
Directory Number 1600 1600
Line Type Multicall Multicall
Ring Type Ring Ring
First Appearance of a Multicall Line
The line type appears as Single This is 1600 appearing on key 4 of

Line until it has been programmed set 1003.
against a second key in the
Multiline Key Assignment form.
11-15
Second Appearance of a Multicall Line
This is the multicall number

appearing on key 5 of set 1002.

Key System Line
Multicall Groups and Key System Groups let multiple telephones share the same extension
number. Incoming calls ring all of the idle stations, and the stations stop ringing when one
member answers the call.
Differences Between Key System Lines and Multicall Lines

When a member of a Key System Group answers a call, the line becomes busy since only one
member can use the line at one time. When a member of a Key System Group places a call on
hold, any member of the group can retrieve the call.
When a member of a Multicall Group answers a call, all other appearances of the line become
idle since all group members can use the line simultaneously. When a member of a Multicall
Group places a call on hold, the call can be retrieved only by the set that placed the call on hold.
Reference
Help > Contents > Features Reference > Features D to G > Groups – Key
System and Multicall
11-17
; Lab 3 - Multicall Line Appearing On Multiple Sets
Assignment form.
Assignment form.
Parameter Set 1 Set 2

Key Number
Directory Number
Line Type
Ring Type


1 Select the Multiline Set Key Assignment form. The Multiline Set Key
Assignment form is
displayed.
2 Select one of the multiline IP set directory The directory number is
numbers. selected.
3 Under Programmable keys, select an available The button is selected.
button.
4 Select Change Member. The Multiline Set Key
Assignment change member
window opens.
2 4
11-19

5 In the Multiline Set Key Assignment change The non-prime directory
member window, enter a non-prime directory number is entered. This is
number in the Label field. the number that will be the
associated with the button.
6 Select Multicall from the Line Type drop-down Multicall type is selected.
menu.
7 Enter the directory number in the Button Directory The directory number is
Number field. entered.
8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring
type.
displayed in the Multiline Set
Key Assignment form. The
button is displayed as a
Single Line, but when a
second appearance is
created, it will change to a
multicall button.
5
6
7
8
9
10 Using another multiline IP set, repeat steps two The data is saved and
through nine using the same directory number. displayed in the Multiline Set
Key Assignment form.


11 Select the Multiline Set Group Assignment form. The Multiline Set Group
Assignment form is
displayed.
12 Select the number that was just added. The number is selected. The
prime directory numbers and
the added key numbers are
displayed at the bottom.
12
11 12
13 From another set, dial the directory number that Both buttons flash and the
you created and verify that the Multicall buttons on sets ring.
both sets indicate ringing.
14 Answer one call by pressing the Multicall button. The other multicall button
flash should turn off.
15 Make two separate calls simultaneously to the Both set’s Multicall buttons
directory. are flashing.
16 Answer one call using the Multicall button. The other set’s Multicall
button should still be flashing
and the set should be
ringing.
17 Answer the second call on the set where the Both calls should be
Multicall button is still flashing. connected.
11-21

18 In the Multiline Set Key Assignment form, select The Multiline Set Key
one of the Group Members from the previous Assignment form is
steps. displayed.
19 Select the button that was just programmed. The button is selected.
Assignment change window
opens.
21 In the Multiline Set Key Assignment change Key System is selected as
window, select Key System from the Line Type the Line Type.
drop-down menu.
Changing to Key System
button on one appearance
will change all.
21
22


23 From another set, dial the directory number that Both buttons flash and the
you created and verify that the Key System buttons sets ring.
on both sets indicate ringing.
24 Answer one call by pressing the Key System The second set’s Key
button. System button should be
solidly lit.
25 Make two separate calls simultaneously to the The second call you dial
directory number. should receive busy signal.
Note
You can change a Multicall Line to a Key System Line, and vice versa, in the
Multiline Set Group Assignment form. You can also program the Ring Type of
each appearance of a Multicall or Key System Line.
11-23
Direct Station Select (DSS) and Busy Lamp Field (BLF)
Reference
Help > Contents > Features Reference > Features D to G > Direct Station
Selection/Busy Lamp Field (DSS/BLF)
In this module, you have worked with three line types:
• Single line
• Multicall line
• Key system line

Two more line types are available
• DSS/BLF
• Secretarial.
When a Personal Key is configured as a DSS/BLF key, it can have four different functions:
• BLF - the key allows you to monitor the activity status of a directory number
| Idle
| Busy
| Ringing
| Do Not Disturb
• DSS - the key acts as a speed call key to the directory number
• Secretarial Transfer - dial-free, the key allows you to transfer calls without placing the call on
soft hold to that directory number. Press the DSS/BLF key and the call is automatically
transferred.
• Directed Call Pickup - the key allows you to answer calls that are ringing at that directory
number.
The monitored device may be on the same PBX or another PBX within the same cluster linked
via Mitel Services Digital network (MSDN) / Digital Private Network Signaling System (DPNSS).
These concepts are discussed later.
When you program the line type as DSS/Busy Lamp, the key is a DSS key of the associated
directory number while the corresponding appearance displays the status of the monitored
device.
When you program the line type as secretarial, the key allows all of the functions of DSS/Busy
Lamp as well as secretarial transfer of calls on soft hold to the associated directory number.
The DNI phones, PKMs, and the 5000/5200 and 5300 series sets support busy lamps.

If you use the System Administration Tool to program a DSS/BLF key on one key and then use
the Group Administration Tool to program a second DSS/BLF key for the same key, it won’t
work. Only one DSS key per alternate phone is allowed.
In this example, keys 4 and 5 are programmed on multiline set 1003 as Secretarial and
DSS/BLF keys.
Parameter First Second

Prime Directory Number 1003 1003
Key Number 4 5
Directory Number 1002 1004
Line Type Secretarial DSS/Busy Lamp
Ring Type Ring No Ring
Programming DSS/BLF
Select to allow Select for regular A DN must already exist

secretarial transfer. DSS/BLF operation. before a DSS/BLF can be
Three possible ring types.
programmed to monitor it.
11-25
; Lab 4 - Programming DSS/BLF
Sets > Multiline Set Key Assignment form.
Parameter First Second

Key Number
Directory Number
Line Type
Ring Type


1 Navigate to the System Configuration > Devices > The Multiline Set Key
IP Telephones > Multiline IP Sets > Multiline Set Assignment form is displayed.
2 Select one of the multiline IP set directory numbers. The directory number is
If one of your sets has an attached PKM, use it. selected.
button.
window opens.
5 In the Multiline Set Key Assignment change The name or directory number
member window, enter the name or directory is entered. This is the number
number of the number that will appear under the that will be the associated with
DSS button in the Label field. the button.
6 Select DSS/Busy Lamp from the Line Type drop- Multicall type is selected.
down menu.
7 Enter the directory number of the set you have The directory number is
chosen in the Button Directory Number field. entered.
8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring
type.
5
6
7
8
9
11-27
10 Lift the handset of the set that you programmed The DSS button on the set you
under the DSS button. programmed should be lit.
11 Call the set that you programmed under the The called set rings and the
DSS/BLF button. DSS/BLF flashes.
12 Answer the call using the DSS/BLF button. Two-way audio is heard.

Feature Keys
You can assign features such as Camp-on, Auto Answer, and Do Not Disturb to any unassigned
Personal Key on the set or PKM. The key becomes a Feature Key. Pressing that key activates
the assigned feature. In most instances, the key works as a toggle key. Pressing the key
enables the feature with a visual indication. Pressing the key again disables the feature.
The 5020/5220/5224 IP Phones have many of these features, such as Callback, Call Forward,
Camp-on, Music, Night Answer, Override, Privacy Release, and Swap, available on their
softkeys, and many accessed by using the Superkey. Features unavailable on the softkeys can
be programmed against any spare Personal Keys.
The 5010/5212/5215 IP phones do not have feature softkeys. You can assign any of the
features to spare Personal Keys on these sets.
In this example, the features Auto Answer, Do Not Disturb, and Callback are programmed on
keys 4, 5, and 6 respectively using directory number 1002.
Parameter
Prime Directory Number 1002 1002 1002
Key Number 4 5 6
Directory Number
Line Type Auto Answer Do Not Disturb Callback
Ring Type
11-29

; Lab 5 – Programming Feature Keys
Parameter
Key Number
Directory Number
Line Type Auto Answer Do Not Disturb Headset
Ring Type
11-31

1 Navigate to the System Configuration > The Multiline Set Key Assignment
Devices > IP Telephones > Multiline IP Sets form is displayed.
> Multiline Set Key Assignment form.
numbers.
3 Under Programmable keys, select an The button is selected.
available button.
5 In the Multiline Set Key Assignment change Auto Answer is entered.
member window, type Auto Answer in the
Label field.
6 Select Auto Answer from the Line Type drop- Auto Answer type is selected.
down menu.
7 Leave the remaining fields blank.
in the Multiline Set Key
Assignment form.
9 Repeat steps 3 through 8 for Do Not Disturb
and Phonebook.
10 Try the features to ensure that they work. Set automatically answers, the set
goes into DND, and phonebook
can be used. If DND doesn’t work,
check the COS for that set.
5
6

11-33
Call History
Mitel offers options for viewing Call History for a range of IP sets. This feature lets you use the
set keys and display to view information about calls made and received.
The supported devices include:
• 5xxx IP Phones
• 5xxx IP Appliances
• 6600 Your Assistant and 6600 Your Assistant PRO.

The 5235 and 5240 IP Phones have the Call Logs application. Thus, Call History display is not
supported for these phones.
Call History for 5xxx IP Phones

This feature causes the system to log up to 20 missed, external answered incoming calls, and
external outgoing calls for the device.
Users can retrieve:
• Name of the incoming caller, if available
• Name of the called party on outgoing calls
• Start time of the call
• Type of call
| Missed calls
| Incoming calls
| Outgoing calls
Phone users can:
• Filter their record views by call type
• Delete old records
• Return missed calls by pressing a softkey or a feature key
• Prefix ARS digits required to make external calls. Users can also add or subtract prefix digits
manually.
Hot-desk users can maintain their call history recording, and can view their call history record,
even when logged into another extension.
A call is only logged at the phone whose prime line is called. For example, if a phone with prime
line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the
phone whose prime line is 2001.

Programming Call History

To program call history, navigate to the System Administration > System Options > System
Option Assignment form.
System Options Assignment

You can add up to seven digits in the Outgoing External Call Prefix For Applications
field. Any digits will be accepted.
When the user presses the Call button while reviewing a Call History record, the system
attempts to make the call. For call attempts to external destinations, the ability to auto-
prefix the necessary digits to complete the call is provided.
For call attempts to external destinations:
• If the user edits the digits stored in a Call History record and then presses the Call
button, an attempt to make the call is made without any auto-prefixing or digit translation
checks.
• If the user presses the Call button to make a call to an external destination and does not
edit any of the stored digits, then a call attempt is made.
• If the dialed digit string is in ARS, then the call is processed without any changes to the
digits.
• If the dialed digit string is not in ARS, then the digits programmed in the Outgoing
External Call Prefix are inserted and the call is processed with the changed digits. If this
fails, an error message is displayed for a few seconds and the user shall then be shown
the Edit Number screen.
• If the auto-prefix capability is unable to successfully complete a Call History number,
then you may need to add additional ARS programming. For instance, DID trunk calls
that are long distance numbers will probably fail to auto-complete because the Prefix for
Outgoing Trunk Calls may be set to complete local PSTN calls. For example, Prefix = 9.
11-35
Multiline IP Set Configuration

The Max Call History Records field is the maximum number of call history records that
will be saved for the set.

Multiline Set Key Assignment form

A Call History feature key can be programmed on a device or PKM connected to a
supported device.
If an unsupported device, or a PKM connected to an unsupported device, is included in

the target range of a Copy Keys operation and a Call History key is specified, then the
key will not be copied. Other keys will be copied.
Only one Call History feature key can be programmed on a supported device and a
connected PKM.
11-37
Maintenance Command
Use the following command to delete all Call History records for a specific extension.
HISTORY DELETE EXT <NNNN>

; Lab 6 – Call History

1 Navigate to the System Configuration > Devices The Multiline Set Key
> IP Telephones > Multiline IP Sets > Multiline Assignment form is displayed.
Set Key Assignment form.
numbers. selected.
button.
window opens.
5 In the Multiline Set Key Assignment change Call History is entered.
member window, type Call History in the Label
field.
6 Select Call History from the Line Type drop-down Call History type is selected.
menu.
7 Leave the remaining fields blank.
9 Call the IP set from any other set in your lab. Do The Call History button is lit.
not answer the call. Hang up.
10 Press the Call History button. You should be able to place a
call back to the calling party.
5
6
11-39
Speed Call Keys
Unused personal keys on any multiline set can also be used as Speed Call keys. You can
assign any dialable number to them. Pressing a Speed Call Key dials a number or, during a call,
outpulses DTMF tones.
A trunk flash or a pause can be inserted into a Speed Call.
When the system encounters a pause while dialing a Speed Call string, the system ceases
dialing for the duration of the pause. When the pause ends, dialing resumes. To create a longer
pause, use multiple pauses.
To add a pause while programming a Speed Call number, press Hold/Retrieve, Hold, or Pause.

; Lab 7 – Programming User Speed Call Keys

IP Telephones > Multiline IP Sets > Multiline Set Assignment form is
Key Assignment form. displayed.
numbers. selected.
button.
window opens.
5 In the Multiline Set Key Assignment change SCxxxx is entered.
member window, type SCxxxx in the Label field,
where xxxx is the target directory number.
Be aware that the number of characters in a label
is limited on opposing keys, such as keys 3 and 4
on a 5340 set.
6 Select User Speedcall from the Line Type drop- User Speedcall type is
down menu. selected.
7 Enter the target directory number in the Button The target directory number
Directory Number field. is entered.
8 Leave the Ring Type field blank.
10 Press the Speed Call key. It should place a call to the
other set.
5
6
7
8 9
11-41
Copy Keys Button
The Copy Keys button in the Multiline Set Key Assignment form allows you to copy keys
programmed on an existing directory number to one or more other directory numbers. Use the
Copy Keys dialog to select some or all of the keys of the currently selected set.
Select destination sets.
Select all keys or some keys.

; Lab 8 – Programming Using the Copy Key
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline IP Set
Configuration form.
Assignment form.
IP Telephones > Multiline IP Sets > Multiline IP Configuration form is
Set Configuration form. displayed.
2 To add five new 5224 IP sets using range The Multiline IP Set
programming, select Add. This is only an exercise Configuration add window
in programming, the sets are not required. opens.
3 In the Multiline IP Set Configuration add window, A five is entered in the
enter a five in the Number of Records to Add field. Number of Records to Add
field
4 Select 5224 Dual Mode from the Device Type The selected Device Type is
drop-down menu. 5224 Dual Mode.
5 Enter the first directory number of the range in the The first range number is
Number field. entered.
6 Enter one in the Increment By field next to the A one is entered in the
Number field. Increment By field.
7 Enter one in the Interconnect Number field. A one is entered in the
Interconnect Number field.
displayed in the Multiline IP
9 Navigate to System Configuration > Devices > IP The Multiline Set Key
Telephones > Multiline IP Sets > Multiline Set Assignment form is
10 Select one of the directory numbers that was The directory number is
programmed in a previous lab. selected.
11 Select Copy Keys. The Copy Keys of Directory
Number xxxx window opens,
where xxxx is the directory
number to be copied.
12 In the Copy Keys of Directory Number xxxx The range of directory
window, enter the range of directory numbers that numbers is entered.
were created in the previous steps.
11-43
13 Check the boxes next to the buttons that you want The buttons are selected.
to copy.
14 Select Copy. The data is copied and
Key Assignment form
15 In the Multiline Set Key Assignment form, verify The keys have been copied
that the copy function was successful. to the new sets.

Connect a PC to a 2-Port IP Phone
With the introduction of the 5010 and 5020 IP Phones, you only need one Ethernet drop to the
desktop for both your voice and data devices.
The following are dual port sets:
• 5010
• 5020
• 5212
• 5215
• 5220
• 5224
• 5230
• 5140
• 5235
• 5240
• 5312
• 5324
• 5330
• 5340
You can consolidate the drop because the phones incorporate a 2-port Ethernet switch that
provides LAN connectivity to both the phone and a second data device, such as a PC.
You don’t need to do any programming for the 2-port switch. It supports connection to a 10/100
Base-T Ethernet network.
11-45
Using the Locate and Load Maintenance Commands
Sometimes it is necessary to locate a particular set and remotely reset it.
Locate Maintenance Command

The LOCATE EXT <NNNN> maintenance command displays the physical location of a line for a
given extension number NNNN.
The LOCATE ALL FREE command, with its qualifiers, identifies directory numbers or location
IDs that have not been assigned.
For example:
LOC ALL FREE DN 4000 to 4200
LOCATE FIRST FREE DN 4000 to 4200
Use the TYPE *.LOCATE.FREE_DN command to view the free DNs listed in this file.
LOCATE: Warning! file *.LOCATE.FREE_DN will be overwritten.

4006 - 4009
4011 - 4019
4021 - 4139
4141 - 4143
4145 - 4200
The free DNs within the given range can be found in .LOCATE.FREE_DN.
The first available DN within the given range is: 4006
The LOCATE FEATURE EXT <NNNN> command provides a list of active features for a
specified extension number or PLID.
For example:
LOCATE FEATURE EXT 4000
Use the LOC NUM 4000 command to see the device, hunt group, and path to which the DN is
associated.
IP Device ID: 1
Circuit Location: 1 3 1 1 1
Extension: 4000
Active Features:
Do Not Disturb
MAC Address: 08:00:0F:00:A2:FC

Load Maintenance Command

The LOAD maintenance command remotely reboots an IP set. If a firmware upgrade is
necessary, it will automatically occur during boot up.
For example:
LOAD IPDEVICE 1
LOAD IPDEVICE 2,10,20 TO 30
The system responds with LOAD initiated.
Caution
Be very careful with the Load command. If your syntax is not specific, you
may reboot a peripheral cabinet or the controller itself. DO NOT use the LOAD
1 command!
11-47
; Lab 9 – Using the Locate and Load Maintenance

Commands
form.
1 Navigate to the Maintenance and Diagnostics > The Command window is

Maintenance Commands > All form. displayed.
2 Type LOCATE EXTENSION XXXX in the LOCATE EXTENSION
Command field. XXXX is entered.
3 Select Submit. The IP Device ID, Circuit
Location, and MAC Address
are displayed in the System
Response field.
2 3
1


4 Type LOAD IPDEVICE X in the Command field, LOAD IPDEVICE X is
where X is the device ID number. entered.
5 Select Submit. LOAD Initiated is displayed
in the System Response
field. The set reboots.
11-49
Use the Desktop Tool to Program Keys

Users can program the keys on their phones by using a web browser to launch the web-based
Desktop Tool.
User access to the Desktop Tool is managed from:
• The User Authorization Profile form when Remote Directory Number (RDN) is disabled.
• The User Configuration form when Remote Directory Number (RDN) is enabled, which is the
case in the classroom.
Once the user has successfully logged in to the Desktop Tool, the user can get procedure
directions from the online help system that is embedded in the application.
You can use the Desktop Tool to program keys and other personal preferences.
Enter the user’s

first and last
name.
Select Desktop Admin and

enter and confirm a password.
A default Login ID is created but
can be changed.

; Lab 10 – Program Feature Keys With the Desktop Tool
• System Configuration > Devices > User Configuration form.
• System Administration > User Authorization Profiles form.

1 Navigate to the System Configuration > Devices > The User Configuration form
User Configuration form. is displayed.
2 In the User Configuration form, select a user. A user is selected.
3 Select Change. The User Configuration
3
1
11-51

4 In the User Configuration change window, The name is entered.
enter a first and last name.
5 Select the Desktop Admin checkbox. Desktop Admin is selected and the
User Profile Login ID field is
automatically populated.
6 Enter and confirm a password. The password is entered.
the User Authorization Profiles form.
6
7
8 Navigate to the System Administration The User Authorization profiles form is

> User Authorization Profiles form. displayed showing the newly configured
Desktop Tool user.


9 Logout and close ESM. The ESM logon screen is
displayed.
10 In the ESM logon screen, enter the Login ID that The Login ID is entered.
was just created.
11 Enter the Password that was just created. The Password is entered.
12 Select OK. The Desktop Tool window
opens with the extension’s
set displayed.
13 In the Desktop Tool window, select the desired The button is selected and is
button in the set’s picture. outlined in orange.
14 Select Do Not Disturb in the right pane. By The feature description is
selecting the View as Names button, the features displayed in the bottom right
are displayed as names instead of tasks. pane, along with the Assign
To Key button.
15 Select the Assign To Key button. The bottom right panel asks
for a label.
14
13
15
11-53

16 Enter a label for the button. The label is entered.
17 Select OK. A confirmation window
opens.
18 In the confirmation window, select OK. The button is programmed
and labeled on the set.
16
17

Phone Lock
An IP phone can be locked to prevent access to certain features. The exceptions are:
• Unlocking the set with a user PIN.
• Hot Desk Login and Logout.
• Emergency Call Notification.

Phone lock has no effect on incoming calls, but restricts outgoing calls, except:
• Calls to emergency trunk routes.
• Local operators.
Most keys on the set are disabled, except the dial pad and volume keys. Superkey access, the
settings shutter, softkeys, feature access keys, applications access, and account codes are
disabled when the set is locked.
The ability to pick the handset up to answer a ringing call remains. If the set has Ringing Line
Select enabled in its COS, non-prime lines can be answered by going off-hook. Calls to the
prime line can be answered by pressing the prime line key. Pressing non-prime line keys is
ignored.
All other features like headset, application interaction, or normal telephone service are barred.
When a set is locked, all line appearances will continue to receive calls as usual. Line keys
cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook.
Phone lock with lockout status is supported by the following screen-based IP phones:
• 5212
• 5215
• 5220
• 5224
• 5235
• 5304
• 5312
• 5324
• 5330
• 5340
• Navigator
Single line IP sets, analog sets, and SIP sets are supported, but there is no indication on the set
to inform about the locked status.
11-55
Users lock and unlock the set by either pressing a phone lock feature key or entering a phone
lock feature access code. A PIN number is required when unlocking the set. A blank PIN is
supported. For hot desk users, the PIN number is the same as their normal login PIN.
Use the Locate Feature Ext <extension number> maintenance command to determine the lock
status for a phone.
Phone Lock Exceptions

The following are some exceptions to the phone lock feature:
• All shutters on the 5235 IP phone remain active while in the locked state.
• SIP sets do not provide any indication to the user that the set is locked.
• SIP sets support phone lock through feature access codes only.
• Sets that cannot have feature access keys can support phone lock through feature access
codes.
• All keys on the SIP set, including Superkey and Settings, remain enabled while the set is
locked. Only outgoing calls are restricted while the set is locked.
• The 5304 has only one feature key with a lamp. If a feature access key for phone lock is
programmed on this set, subsequent feature keys programmed will not have a lamp
available.
• A GUI replacement is available on the 5330 and 5340 sets. It is intended for use in hotels
and other public places to provide a more intuitive interface for users. The GUI covers the
call control soft prompt area. If the softkeys are not visible while entering a user PIN to
unlock a set, the # key can be used to indicate that the PIN entry is complete.
Programming Phone Lock

The following forms are required to program the phone lock feature.
Class of Service Options Assignment Form

Enable the Phone Lock option in the Class of Service Options Assignment form.

Program the Login PIN

Program the User PIN in these these forms:
• User Configuration
• Multiline IP Set Configuration
• Single Line IP Set Configuration
• Single Line DNI Set Configuration
• Analog Set Assignment

In this example, the User Configuration form is being used.
Note
The User PIN field is used for a hot desk user, SIP phone user, or the phone
lock feature.
11-57
Programming the Phone Lock Feature key

In the Multiline Set Key Assignment form, select Phone Lock. The Group Administration
tool for feature key and PIN assignment.

Questions
1. How many Personal keys and Feature softkeys do the following sets have
Set Type Number of Number of

Personal Keys Softkeys
5201 IP Phone
5212 IP Phone
5224 IP Phone
2. Can a multicall line number appear on more than one key on the same set?
______________________________________________________________________
______________________________________________________________________
3. What is the maximum number of sets that a multiline set line may appear on?
______________________________________________________________________
______________________________________________________________________
4. To see all of the sets or keys where a particular multiline set group appears, which
programming form would you use?
______________________________________________________________________
______________________________________________________________________
5. To see what numbers appear on all the line select keys of one set, which multiline set
programming form would you use?
______________________________________________________________________
______________________________________________________________________
6. What are the five types of ringing that you can apply to a line appearance number?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
11-59
7. A 5224 IP Phone has more than one appearance of a multicall line. If one appearance of
the multicall line is busy at the set, can the set receive or originate another call on
another appearance of the same line?
______________________________________________________________________
______________________________________________________________________
8. Which form is used to program the line appearances associated with the keys on the
5448 PKM?
______________________________________________________________________
______________________________________________________________________
9. What are two typical uses associated with the DSS/BLF key?
______________________________________________________________________
______________________________________________________________________
10. If you had a key system group and you wanted to make it a multicall group (without de-
programming the existing keys), which programming form would you use?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
11. Can single line numbers be non-prime?
______________________________________________________________________
______________________________________________________________________
12. There are four ways of programming multiline set keys to function as feature keys. What
are they?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

Telephone Directory
Objectives
12
Assign names, departments, and locations to extensions.

Understand the use of the prime name.
Understand the use of the privacy setting.
Be able to use the phonebook function to perform a name look-up to find a
user’s extension number.
12-2 Telephone Directory_rev4.doc

Telephone Directory
The Telephone Directory
The telephone directory is an information database of all the directory numbers in the system.
Each directory number has information associated with it, such as name, department, and
location.
Display set users can use the Phonebook feature to search the telephone directory for names.
They can scroll through the directory on their LCD displays until they get the name they want,
and can call the desired party by pressing a softkey.
Attendant Console Operators access the Telephone Directory through the Phonebook feature.
They can search for a person by name, department, location, number, or any combination of
these. All search matches are listed on the screen. The Operator can then select the required
party and place the call with one keystroke.
The preferred way to enter names in the Telephone Directory is:
Lastname,Firstname, with no space before or after the comma.
If you use this format, the attendant can search for names by using either the first or last name.
Display phone users can search for names by using the last name followed by the first name or
initial.
Some departments have many people but only one phone. You can assign all their names to
the same phone in the Telephone Directory. However, when calling from the phone, only one of
the names appears in the called set’s display. That name is either the first one you assigned to
the phone or the name with Prime Name set to yes in the Telephone Directory Assignment
form.
In the case where this multi-user phone might represent a group or department, consider adding
an entry to the telephone directory to represent this group and then making it the prime name.
For those individuals who do not wish their number to be displayed on the set’s LCD, it is
possible to mark the entry as Private in the Telephone Directory Assignment form. When the
entry is marked private and a call is made to or from that number, only the name shows on the
LCD. If an end-user uses the Superkey Phonebook function to search for the private entry, the
LCD will display No Such Entry. If the 5550 IP Console Phonebook application is used to
search for the private entry, the full entry will be displayed with a padlock icon indicating the
need to keep the extension number private.
12-3
The Telephone Directory Assignment form is used to label more than prime extension numbers.
Some examples are:
• External numbers
• Hunt group or ring group numbers
• Multicall or key system numbers
• Non-prime single line numbers
• System Speed Call numbers
• ACD agent IDs
• ACD paths

Telephone Directory
Programming the Telephone Directory
In this example, the customer wants to have names, departments, and locations associated with
each telephone directory number.
This number These two names belong to the

belongs to a same number, 1007. The prime
softkey on an When Phonebook
Internal or external numbers. name, Lou Costello, is the one
attendant console. users call
This is an information only field. that appears on the display of
The softkey icon Toronto, the
any phone called by 1007.
on the attendant’s system dials this
screen displays number.
INWATS as a
label.
12-5
; Lab 1 – Programming the Telephone Directory
In this lab, you will be using the System Administration > Telephone Directory Management >
Telephone Directory Assignment form.
Use this planning form to plan your programming.
Prime Private Telephone Department Location

Name
Name Number Number
1 Navigate to the System Administration > The Telephone Directory

Telephone Directory Management > Telephone Assignment form is
Directory Assignment form. displayed.
2 Select Add. The Add Range
Programming window
opens.

Telephone Directory

3 In the Telephone Directory Assignment add The name is entered.
window, enter the first directory number’s name in
the Name field.
4 Enter the directory number in the Number field. The directory number is
entered.
5 Select the No Prime Name radio button. The No Prime Name radio
button is selected.
6 Select the No Privacy radio button. The No Privacy radio button
is selected.
7 Enter the Department in the Department field. The Department is entered.
8 Enter the Location in the Location field. The Location is entered.
displayed in the Telephone
Directory Assignment form.
10 Repeat steps 3 through 9 for all of your extensions. The remaining extensions
Make one of them Private. are added.
4
5
6
7 9
12-7
10
11 On one of the sets, select Phone Book. The Phone Book is displayed
on the set.
12 Enter the name of another set using the numerical The name is entered and the
keypad. ability to call the extension is
provided
13 Make the call. The other set rings.
14 Create a second telephone directory entry for one A second directory entry is
of your phones and call it Manufacturing. Do not created.
make it a prime name.
15 Use the phonebook on one of your other sets to
look up and call Manufacturing. What name
appears on the called set?
16 In the Telephone Directory Assignment form, A Prime name is
program the Manufacturing entry as a Prime programmed.
Name.
17 Call from Manufacturing. What name appears on
the called set?
18 Use the phonebook on one of your sets to look up
the name that you programmed as private. What
is the result?
19 Call the private number. What is the result?

Telephone Directory
Questions
1. What does the Telephone Directory form do?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. There is a department in a manufacturing plant that has 15 members but only one
telephone. Can you assign the names of all 15 members to the one number in the
Telephone Directory?
______________________________________________________________________
______________________________________________________________________
3. How would you make one of the names in question two the prime name?
______________________________________________________________________
______________________________________________________________________
4. A manager has both a multiline set and an emergency telephone. Can you associate the
manager’s name (John Smith) with both numbers in the Telephone Directory?
______________________________________________________________________
______________________________________________________________________
5. To request a taxi, users call 95921234 (an external number). Can you assign the name
‘Taxi’ to this number in the Telephone Directory?
______________________________________________________________________
______________________________________________________________________
6. Must you include a Department and Location for every Name you add to the Telephone
Directory?
______________________________________________________________________
______________________________________________________________________
12-9
7. If a name is not explicitly designated as the Prime Name for set, which name will by
default be the prime name?
______________________________________________________________________
______________________________________________________________________
8. If a user’s name is John Smith, how would you enter his name in the Telephone
Directory to allow for search by first and last name?
______________________________________________________________________
______________________________________________________________________
9. Can you associate a name with a Multicall Group number?
______________________________________________________________________
______________________________________________________________________

Attendant Consoles
Objectives
13
Understand the differences between the 5550 IP and the Superconsole 1000
Attendant Consoles.
Install the 5550 IP Attendant Console software.
Program the 5550 IP Console.
Assign a prime directory number to the console.
Assign additional directory numbers and names to the console softkeys.
Verify that the Attendant Consoles can make and receive calls.
Practice various attendant features.
Learn other methods of accessing department and location directories.
Comprehend how to program the recall operation if there are multiple
attendants.
Learn how to enable directed call pickup so an extension user can answer
calls to an attendant console.
Program console BLF fields.
13-2 Attendant Consoles_rev4.doc

Attendant Consoles
Introduction to Attendant Consoles
The Attendant Console is designed to handle high volumes of calls in an efficient manner. The
3300 ICP supports the:
• 5550 IP Console
• SUPERCONSOLE 1000.
Most installations include one or more Attendant Consoles.
The 5550 IP Console connects to the LAN. The SUPERCONSOLE 1000 connects to a DNI card
in an FD PER unit.
5550 IP Console
The Attendant console optimizes call handling and system administration. The 5550 IP Console
is sold with all the parts and software that enable it to run on a customer supplied PC
13-3
The console keypad has an LED that

indicates, when lit, that the console
has not received its IP address from
the DHCP server.

Attendant Consoles
; Lab 1 - Install the 5550 IP Attendant Console Software

If a download is required, the instructor will advise you which 5550 IP Console software release
to download. The software may already be present on you PC. If you download the full version,
make sure you choose the correct version. Read the Release Notes to determine the correct
version.
• System Configuration > IP Network Configuration > DHCP > DHCP Static IP form.
• System Configuration > IP Network Configuration > DHCP > DHCP Lease Viewer form.
• System Configuration > Devices > Consoles > IP Console Configuration form.
1 To create a Static IP address for the Attendant The DHCP Static IP form is
Console, navigate to the System Configuration > displayed
IP Network Configuration > DHCP > DHCP Static
IP form.
2 Select Add. The DHCP Static IP add
window opens.
13-5

3 In the DHCP Static IP add window, enter Attendant The name is entered in the
Console in the Name field. Name field.
4 Enter an IP address outside the range provided by The IP address is entered.
the instructor.
5 Leave the Protocol as BOOTP or DHCP The Protocol is defined.
6 Leave the Hardware Address Type as MAC The Hardware Address Type
Address. is defined.
7 Enter the MAC Address from the bottom of the The MAC Address is
Attendant Console into the Address field. entered.
displayed in the DHCP Static
IP form.
4
5

Attendant Consoles

9 Select the DHCP Lease Viewer form. The DHCP Lease Viewer
form is displayed.
10 Inspect the MAC addresses. If there is a dynamic The Attendant Console’s
lease assigned to the Attendant Console, delete it. dynamic lease is deleted.
11 Reset the Attendant Console by removing and The Attendant Console
reconnecting the power cord. retrieves its new static IP
address and the system
associates that address with
the console’s MAC address.
The red LED on the console
goes out.
12 In the DHCP lease Viewer form, inspect the MAC The console’s static address
addresses for the new static lease. is displayed. If it is not,
select Data Refresh.
10 & 12
13-7

13 Navigate to the System Configuration > Devices > The IP Console
Consoles > IP Console Configuration form. Configuration form is
displayed.
14 Select Add. The IP Console
Configuration add window
opens.
14
13

Attendant Consoles

15 In the IP Console Configuration add window, enter The Directory Number is
a directory number in the Directory Number field. entered.
16 Select a Softkey Appearance from the drop-down The Softkey Appearance is
menu. defined. This is displayed on
the console’s software
application.
17 Enter one in the Interconnect Number field. The Interconnect Number is
entered.
18 Enter the console’s MAC address in the MAC The MAC address is
Address field. entered.
19 Leave the Tenant Number a one. The Tenant Number is
entered. Tenant numbers
are discussed in the
Tenanting module.
displayed in the IP Console
Configuration form.
15
16
17
18 20
19
13-9

21 Download the 5500 IP Console software from MOL The software is downloaded.
and install the software with 5550IPConsole.exe. It is approximately 500 MB.
Ensure that you use the appropriate folder or run
autorun.exe to find or select the latest
5550IPConsole.exe.
21-A
21-B
21-C
21-D
21-F
21-E

Attendant Consoles
21-G 21-H
22 Run the Installation Wizard. The Installation Wizard is

executed.
Note
By default, the 5550 IP Console application pulls its Phonebook information
from the Telephone Directory Assignment form, including the first and last
name, extension number, department, and location. It is possible to have
additional information listed in the attendant console Phonebook application,
like home address, cell phone number, pager number, etc. If so, create a:
• Directory Map file, used to define the Attendant Console Phonebook

column titles.
• Directory Data file, created to include all the entries for the Phonebook
application.
• Comments field that can be used in either situation if a Comments column
is required to add in additional information about a specific end-user.
If using this external information, browse to these files in step 22-B when
running the Configuration Wizard.
13-11
22-A
22-B
Leave Blank
This is the
22-C controller’s IP
22-D
address, not
the console’s
address.
22-E
21-I

Attendant Consoles

23 Launch the 5550 IP Console software on the PC The 5550 IP Console
using the desktop icon or the start menu. window opens and achieves
communications with the
controller. The green
checkmark on the right hand
side will indicate a
successful connection.
23
From the IP Console

Configuration form.
13-13
SUPERCONSOLE 1000 Attendant Console
This console is suitable for the lower traffic environments of smaller sites.

Attendant Consoles
Programming the Attendant Consoles
In this example, the customer wants to have two Attendant Consoles installed and programmed
with prime numbers 3010 and 3015 on softkey 7. The remaining softkeys should be
programmed as Answer Points. Softkey 1 is reserved for Recall.
Planning the Installation

Extension 3010 Extension 3015
COS 1 1
Class of Restriction (COR) 1 1
Intercept Handling 1 1
MAC Address 08:00:0f:23:ce:a4 08:00:0f:6c:ae:4d
Interconnect # 1 1
Softkeys 2 4052 2 4052
3 4053 3 4053
4 4054 4 4054
5 4055 5 4055
6 0 6 0
7 3010 7 3015
13-15
This programming example implements the plan.
Softkey on the console where

the prime DN appears.
The six console softkeys act

as DNs that the attendant
can answer.
This is the prime number of

the console. It appears on
the softkey that was assigned
in the IP Console
Configuration form.
DNs must be programmed against these keys to permit calls to be directed to them.
The numbers may be answer points for internal calls to the operator or for calls from the public
network. The numbers can be shared across multiple consoles.

Attendant Consoles
Attendant Softkey Programming Example
By directing various call types to different console softkeys, you permit the Attendant to handle
calls on a priority basis and answer them appropriately.
In this example, two call types arrive at the Attendant Console at the same time. The softkeys
enable the Attendant to differentiate between the two call types.
• Toll-free calls arrive on softkey F5 labeled ABC Co. The Attendant responds, “Good
morning... ABC Company.”
• Internal dial 0 calls arrive on softkey F2 labeled Operator. The Attendant responds, “Good
morning... Operator.”
The Softkey labels enable the Attendant to answer external toll-free calls before internal
operator calls to provide better customer service.
13-17
This is the programming for that scenario
Zero appears before

The name appears after
assigning a name to
assigning it to zero in the
it in the Telephone
Telephone Directory.
Directory.

Attendant Consoles
; Lab 2 – Programming Attendant Softkey Labels
• System Administration > System Options > Class of Service Options Assignment form.
• System Administration > System Options > Station Service Assignment form.
• System Configuration > Devices > Consoles > Attendant Softkey Assignment form.
• System Administration > Telephone Directory Management > Telephone Directory

Assignment form.
Reference
Help > Contents > Features Reference > Features D to G > Emergency
Services > Local Notification > Operation
13-19

1 Navigate to the System Administration > System The Class of Service
Options > Class of Service Options Assignment Options Assignment form is
form. displayed.
2 Create a new COS for the Attendant Consoles and A COS is created for the
include: Attendant Console.
• Executive Busy Override
• Attendant Busy Out timer = 5 minutes
3 In the Station Service Assignment form, apply The new COS is assigned to
the new COS to the Attendant Console’s prime the console’s directory
directory number for Day, Night 1, and Night 2. number.
4 Navigate to the System Configuration > Devices > The Attendant Softkey
Consoles > Attendant Softkey Assignment form. Assignment form is
displayed.
5 Select Change All Members. The Attendant Softkey
Assignment change window
opens.
6 Using any vacant Softkey, program the following: The programming for the two
softkeys is entered.
• 0 – For internal switchboard access
• A unique directory number from the range
assigned by the instructor. It will be used as an
answer point for incoming toll-free trunk calls.
displayed in the Attendant
Softkey Assignment form
and in the console window.

Attendant Consoles

8 Navigate to the System Administration > The Telephone Directory
Telephone Directory Management > Telephone Assignment form is
Directory Assignment form. displayed.
9 Add the following labels and associate them with The labels and their
the appropriate directory numbers: associated directory
numbers are displayed in the
• Att Console
Telephone Directory
• Operator Assignment form. The 5550
• Incoming toll-free numbers IP Console window displays
the label on the softkeys.
Note
The name “Attendant” cannot be used as a name. It is a reserved word.
13-21

10 Test the operation of your console:
• Do you have dial tone?
• Can you make and receive calls to and from
the Attendant Console?
11 Test the following:
• Using the Phonebook, call by name from the
console: Last Name, First Name, and
Department.
• Using the Phonebook, call the console by
name from a set.
• Search for members of a department from the
console.
• Which name appears when you call a set that
has more than one name assigned to it?
• Use the Phonebook feature to locate the
attendant softkey name.
12 Place the console in Night Service 1. Call the
console. What happens? Return the console to
Day Service.
13 Configure the Attendant Console to receive The Attendant Console is
notification any time an emergency call is made. configured to receive audio
This requires both the Emergency Call Notification and visual notification when
- Audio and Emergency Call Notification - Visual an emergency call is made.
COS options to be enabled for the console. This can be tested after ARS
has been programmed.

Attendant Consoles
Accessing Department and Location Directories
There are other ways to change department names and locations without needing to change the
individual entries. Navigate to the:
• System Administration > Telephone Directory Management > Location Assignment form.
• System Administration > Telephone Directory Management > Department Assignment form.
From here, you can:
• List all of the Departments and Locations programmed in your Telephone Directory.
• Change a Department or Location name. The name will be changed for all users associated
with it.
• Not add or remove Telephone Directory entries.

Use the Telephone Directory form to change the Department or Location for one user.
13-23
Multi-Attendant Operator Recall
In an attendant group where the DN of each attendant console appears as a softkey on the
other consoles, recalls are presented to all attendants.
By enabling Recall If Transferred to Original Call Destination in the attendant’s COS, recalls are
presented only to the attendant who originally handled the call.
This behavior applies to DID calls to extensions that are rerouted to attendants, or sets, using
Call Rerouting. Call Rerouting is discussed later.

Attendant Consoles
Directed Call Pickup of Attendant Calls
In the Class of Service Options Assignment form, enable Allow Directed Call Pickup of
Attendant Call to allow an extension user to answer calls to an attendant console, except recalls
and callbacks, by using the Call Pickup - Directed feature and dialing the console prime line
number.
The console must have Call Pickup - Directed: Accept enabled in its COS for its calls to be
picked up.
13-25
Attendant BLF Display
The 5550 IP Console allows an attendant to monitor the Busy Lamp Field (BLF) status of
extensions from the Busy Lamp Field Tools panel. Before transferring an incoming call to an
extension, an attendant can view the status of the extension and determine if the extension is
available to accept the call.
The attendant can press the F12 Call button to call an extension selected in the BLF table, or
select the entry.
You can create and add multiple lists of BLFs to the BLF window and then edit the lists to add
and remove directory numbers or change their list membership.
BLF Icon

Attendant Consoles
When the IP Console application starts, the system sends a list of all monitored DNs, meaning
any DN that appears on a DSS/BLF key on any set or PKM in the 3300 database. The PC
caches this data.
Note
This feature is not supported in a resilient system. If a resilient 5550 IP
console fails over to its secondary controller, the BLF list functionality is
disabled. Resiliency is discussed in the Advanced course and Enterprise
Manager course.
The BLF feature is enabled by default on the 5550 IP Console. Access the BLF settings by
selecting Tools and then Options on the 5550 Console menu bar. By default, BLF files are
shared among multiple 5550 IP Consoles, but in the BLF settings pop-up window, it is also
possible to point to a private BLF file folder.
13-27
Creating / Editing the BLF List

In order to use the BLFs within the console application, one or more BLF lists must be created.
Select Directories, Edit BLF List from the 5550 IP Console menu bar. In the Edit BLF List pop-
up window:
• Select Create and give the BLF list a name.

• Use the radio button to specify if it will be Private or Shared.
• Select the names to be added to the list and click on Add, followed by Apply.
• If required, other lists can also be created.
When a BLF monitor is added or deleted, the system informs all IP Consoles that are in service
and have BLF active that a change was made so they update their cached data. A BLF monitor
is added when a DN is assigned to either a local or remote DSS/BLF key on a set or PKM. The
details will be reflected on the BLF display once the attendant re-enters the BLF panel.
Busy Lamp field

Monitored DN list configuration

Attendant Consoles
Using the BLF Field

Once the BLF lists have been created, the BLFs can be viewed within the 5550 IP console
application by selecting the BLF tab. On the left side of the tab is a list of all the BLF lists
created, both Private and Shared. The individual lists can be used to speed up the search for a
monitored extension in order for the attendant to determine their current status.
In this example, the attendant has selected the BLF list for everyone. All the sets are idle.
Overnight Re-Synchronization Activity

A 5550 IP console that is left running overnight will request the data from the controller starting
at 5:00 a.m. It uses the 5550 IP console application's PC time, not the controller time. The IP
console will receive and cache an up-to-date copy of BLF members and their associated
directory details.
The console operator ID is used to stagger the requests. Combine the 5 o'clock hour with the ID
to form the hour/minute time.
For example, the console with ID 11 will request the data at 5:11 am. Note the ID of an
attendant is the first two reoccurring digits of the Hold index numbers found in the Hold Window,
which are 111, 112, and so on, in the figure below.
This data includes:
• Monitored DN
• Privacy flag
• Name
• Department
• Location
• Current BLF status.

13-29
The BLF status is displayed in the Phonebook view if the DN returned from a phonebook search
matches a cached monitored DN.
BLF status
Search input fields
BLF Source Directory

When you edit the BLF List, you select DNs from a list of monitored DNs that are provided by
the system.
A monitored DN is any DN that appears on a DSS/BLF key on any set or PKM in the system,
and can be any of the following:
• Real
• Virtual
• Local
• Remote.
The sets and PKMs need not be physically installed and can remain as virtual devices. A virtual
device is programmed in the system and isn't physically connected.
Note
You can program the virtual PKMs against any IP phone extension in the
system that is capable of supporting PKMs. Therefore, you should record
which IP phones provide the busy lamp field indication.
There is no programming associated between the phones with the virtual PKMs and the 5550 IP
Consoles.

Attendant Consoles
To provide a BLF list that has the default maximum of 439 entries, at least four 5224 IP sets are
needed. Each set, with a Dual PKM assigned and 23 available programmable set keys, can
provide a total of 119 possible DSS/BLF keys per set.
You can use Resource Dimensioning to increase this maximum to 5000 BLF groups.
13-31
; Lab 3 – Programming Console BLF Fields
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline IP Set
Configuration form.
Assignment form.
Note
This can be programmed in software even if the hardware is not available.
IP Telephones > Multiline IP Sets > Multiline IP Configuration form is
Set Configuration form. displayed.
2 Add a new 5220/5224 IP set with a Dual PKM.
IP Telephones > Multiline IP Sets > Multiline Set Assignment form is
4 Starting with button 50, program a DSS/BLF key The DSS/BLF keys are
for each of the sets in your lab. Use the Change All created on a virtual PKM.
Members button.

Attendant Consoles

5 In the Attendant Console application, select Tools The Options window opens.
> Options from the menu bar.
6 In the Options window, select BLF Settings. The BLF Settings are
displayed.
7 Verify that Enable BLF Lamp Field Feature is See figure below.
enabled and that a shared directory path is
defined.
8 Select Apply and OK. The Options window closes.

9 Select Directories > Edit BLF List from the The Edit BLF List window opens.
menu bar.
10 In the Edit BLF List window, select Create. The Create BLF List window opens.
10
9
13-33
11 In the Create BLF List window, enter a name for The BLF List name is
the BLF list. entered.
12 Select OK. The Create BLF List window
closes and the name is
displayed in the Edit BLF
List window.
11
12
13 In the Edit BLF List window, select the desired The names are selected.
names in the left pane.
14 Select Add. The selected names are
displayed in the right pane.
15 Select Apply and OK. The Edit BLF List window
closes.
z
14
13
15
16 Make calls to and from multiple sets in your lab to The icons next to the names
observe the BLF functionality within the Attendant indicate the status of the
Console application. extension.

Attendant Consoles
Questions
1. What is the maximum number of 5550 IP consoles allowed on a 3300 ICP? Conduct a
search in the System Administration Tool Help for "attendant consoles multiple”.
______________________________________________________________________
______________________________________________________________________
2. How many softkeys does the 5550 IP console have?
______________________________________________________________________
______________________________________________________________________
3. What is the difference between a “fixed key” and a “softkey”?
______________________________________________________________________
______________________________________________________________________
4. What is the advantage of having more than one softkey directory number programmed
on an Attendant Console?
______________________________________________________________________
______________________________________________________________________
5. If a directory number appears on more than one console, can both consoles use the
number to answer separate but simultaneous calls?
______________________________________________________________________
______________________________________________________________________
6. Can you program softkey labels in the Attendant Softkey Assignment form?
______________________________________________________________________
______________________________________________________________________
7. Can you program the prime directory number of a 5550 IP console to a key on another
console?
______________________________________________________________________
______________________________________________________________________
13-35

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MITEL

Basic Installation and Maintenance

Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.

© 2009 Mitel Networks Corporation

1. How to Use This Student Manual

2. Additional Resources for This Course

3. Installing the Hardware

4. Establishing Communications with the Controller

5. Configuring the Hardware

6. Assigning Access Privileges

7. Healthy System Checklist

8. Upgrading or Reloading Software

9. Programming and Registering the Sets

10. Controlling Phone Features With Classes of Service

11. Programming the Lines and Features of the Sets

12. Telephone Directory

13. Attendant Consoles

14. Move/Add/Change Users

15. Troubleshooting the System and the Sets

16. Hunt/Pickup/Ring Groups

17. Analog Trunks

18. SMDR, Printers, and System Ports

19. Automatic Route Selection (ARS)

20. Digital Trunks

21. Call Rerouting

22. Hot Desking

23. Voice Mail

24. Music On Hold and Paging

ii MCD for 3300 ICP Basic I&M TOC_rev3.doc

Student Code of Conduct

Leaving Class Prior to the Final Certification Exam

Course Description, Certification, and Prerequisites

MCD for 3300 ICP Basic Installation and Maintenance Certification

• 3300 ICP Primer Self-Study

• One of the following:

• Attendance and participation in all class sessions.

• Completion of all labs.

• A passing grade of 80% on the certification test.

iv MCD for 3300 ICP Basic I&M Intro_rev3.doc

MCD for 3300 ICP Basic Installation and Maintenance Prerequisites

Mitel IP Phone – Feature Teacher is also recommended.

During this course, you will be referring to the following resources:

• The Student Manual

• The Help Files

• The Technician’s Handbook

• The General Information Guide

• The Engineering Guidelines

vi MCD for 3300 ICP Basic I&M Intro_rev3.doc

State the major sections in this student manual.

1-2 How to Use This Student Manual_rev2.doc

Your Student Manual

Welcome to the 3300 ICP Technical Training course.

This module provides a brief introduction to your student manual.

The Course Modules

What’s In a Typical Course Module?

Module Title Page

• An introduction to what you will learn

• A working example of what you will learn

• Exercises for you to complete

Module Questions and Answers

Step Task Expected Result 9

1 Insert coin into coffee machine. Make Selection light turns

• General Information Guide (GIG)