Lloyd’s Register

New AD Account
Account ID: ABNFBU

14

1
Contents
1. Preface ................................................................................................................................................ 3
2. Summary ............................................................................................................................................. 3
3. Functionality Overview ........................................................................................................................ 4
3.1 Ability to log on to the computer .................................................................................................... 4
3.2 E-mail functionality ........................................................................................................................ 4
3.2.1 Microsoft Outlook .................................................................................................................... 4
3.3 Outlook Web Access ..................................................................................................................... 4
3.4 Instant Messaging ......................................................................................................................... 5
3.5 Membership of Local Office Distribution List ................................................................................. 5
3.6 Basic applications delivered along with LR machine .................................................................... 5
4. Log calls with the Service Desk .......................................................... Error! Bookmark not defined.
4.1 Virtual Assistant ............................................................................. Error! Bookmark not defined.
4.2 Log a case via Email ..................................................................................................................... 7
4.3 For Urgent Problem requiring immediate attention. ...................................................................... 8
4.4 Automatic Password Reset ........................................................................................................... 8
5. Access to the LR System .................................................................................................................... 9
5.1 Connect ......................................................................................................................................... 9
5.1.1 Accessing Connect when connected to the LR network directly. ........................................... 9
5.1.2 Accessing Connect when not directly connected to the LR network. ................................... 10
5.1.3 Accessing Connect on a non-LR machine. .......................................................................... 10
5.2 Yammer ....................................................................................................................................... 10
5.3 Access to lr.learning ...................................................................... Error! Bookmark not defined.
5.4 Access to OneDrive for Business ................................................................................................ 11
5.5 Access and automated drive mapping to Local Office Network Shares (where available) ......... 13
5.6 Additional Access ........................................................................................................................ 14
6. Remote access to LR services via Junos Pulse (from LR Machine) ................................................ 16
6.1 PULSE VPN on non-LR machines .............................................................................................. 17

2
1. Preface
This notification contains all information related to your new IT account. Please note that newly
created accounts offer only standard functionality.
For access levels specific to the role, department or business stream please contact IS Helpdesk by
filling in with Additional Access form located here:
https://lloydsregistergroup.sharepoint.com/sites/connect/groupsupport/is/Pages/I-need-to-make-a-
request.aspx

The basic account provides access to following services:

 Ability to log on to the computer
 Access to unrestricted areas of Sharepoint/Connect
 Access to lr.learning
 E-mail functionality along with Outlook Web Access
 Instant Messaging (MS Lync)
 Remote access to above services via Pulse VPN (from LR machine)
 Access and automated drive mapping to Local Office Network Shares (where available)
 Membership of Local Office Distribution List
 Basic (Common Build) applications delivered along with LR machine
 Ability to access Self-Help and contact IS Helpdesk

Services to consider when requesting additional access:

 Drive mapping – role/department specific automated drive mapping. Due to complexity of the
organisation this cannot be included in basic account. Pease request them separately providing
User ID of a person who has such access configured. Drive mappings request should be in the
form of \\servername\share
 Applications/application access – user-specific, role-specific or licensed software which needs to
be requested separately. For licensed software please fill in Procurement Request

2. Summary
With reference to your request for the account creation for Floyd Norman W Burgess the following
account has been created:
Network
ref. Number INCC00000788058
Approver x
User ID ABNFBU
E-mail: floyd.burgess@lr.org
Password We!come2LR
Home Country United Kingdom
Employee Number 425724

Please provide this document to Floyd Norman W Burgess as it contains essential information on
IS services and support offered.

3
3. Functionality Overview
Below section provide overview of all the functionality provided and contain additional useful
information. It is strongly recommended that you acquaint yourself with the contents as it will facilitate
your work and will help you in a number of situations.

3.1 Ability to log on to the computer

This is granted by your Active Directory account, details of which have been listed in the previous
section. The account will remain active for duration of your employment with Lloyd’s Register and will
be used as a gateway to a number of services.
To ensure security of Lloyd’s Register IT services all Active Directory accounts are set with
passwords that need to be managed in line with Lloyd’s Register policy. The policy requirements are:
 The password remains valid for maximum 60 days after which you will be asked to change it
 The password should not contain personal details (ex. name)
 It should meet at least 3 out of below 4 requirements:
o Contain characters in UPPER CASE
o Contain characters in lower case
o Contain characters in numbers (1 2 3 ...)
o Contain non-alphanumeric characters (e.g. ~ # [ ] { } ( ) ! £ $ € % ^ & * - ` ¬ ¦ ’ / ? _ <
> , . ; : @ ” + =.)
o Consist of at least 8 characters
o Be different than your last 15 passwords

3.2 E-mail functionality

The combination of services constitutes Lloyd’s Register core information exchange system. Each
user is provided with their personal mailbox which can be accessed via Microsoft Outlook or Outlook
Web Access.

3.2.1 Microsoft Outlook

When you log on to your machine for the first time you will need to configure your Microsoft Outlook.
In order to do so please perform following steps:
1. Go to START – ALL PROGRAMS – MICROSOFT OFFICE – MICROSOFT OUTLOOK 2010
2. Click NEXT on the OUTLOOK STARTUP page.
3. Select YES and then click NEXT to setup E-MAIL ACCOUNTS
4. Click NEXT to AUTO ACCOUNT SETUP.
5. Click FINISH when CONFIGURATION complete.
6. Your profile is now created

3.3 Outlook Web Access

When you are out of the office and do not have access to an LR computer but still require viewing and
sending emails, staff accounts have Outlook Web Access enabled. Both archived and regular
messages are available via Outlook Web Access.
This is available by typing https://lrmail.lr.org or http://outlook.com/owa/lr.org in any browser’s
address bar. The system is optimised for Internet Explorer 11 or later but can be accessed from any
other browser with limited functionality.

4
Note: Please be careful when opening attachments on any non-LR PCs as the attachments could
be viewed by unauthorized personnel. It should be noted that, by default, attachment downloads are
disabled. This can be overridden on the initial login

3.4 Instant Messaging

Instant Messaging (Lync 2010) is provided to all Lloyd’s Register employees. IM is useful for
communication between colleagues within the office and with other LR offices globally.
If you are already logged on to Lloyd’s Register network Microsoft Lync 2010 will automatically log
you in.
You can also manually start Lync by clicking on the Start menu, click All Programs, click Microsoft
Lync, and then click Microsoft Lync 2010. Once signed in you can set your status to broadcast your
availability. Brief overview of statuses:

3.5 Membership of Local Office Distribution List

If your office has specific distribution list for all employees your account is set up with appropriate
membership. This ensures that you receive all communication, both local and global, which is shared
with all employees.
Please note that any additional membership to distribution lists has to be requested either from the
Distribution List owner or in case you are unaware – from the Service Desk (See section 4.2/4.3)

3.6 Basic applications delivered along with LR machine

When you receive your Lloyd’s Register machine it will come with a number of applications and
programs (Microsoft Office) pre-installed for you. Any additional software needs to be requested from
The Service Desk. Please note that licensed software needs to follow a Purchase Request process
due to both legal and financial reason. Purchase request and other forms can be found by accessing
Connect and navigating to Global IT Service Desk via the Applications Menu. Users can then access
the 'Make A Request' section to access the appropriate form.

5
1. Log calls with the Service Desk

As a Lloyd’s Register user you are provided with technical support for all Group IS Services. Users
SHOULD CONTACT GLOBAL SERVICE DESK FIRST for all IT support issues.
There are two ways to get help with any technical problems.

4.1 Virtual Assistant and Chat

For a direct answer to an IT support related issue, you can use VIRTUAL ASSISTANT.

The tool is accessible from the Connect homepage - in

order to open it, please select Global IT Service Desk
from the Applications Menu.

You can also go to the application directly by opening the

Business Streams section on the Connect homepage.
Simply go to Business Streams -> Group Support ->
Information Services -> Report a Problem, to use the
Virtual Assistant.

You can also access the Virtual Assistant using the direct
link:
https://lloydsregistergroup.sharepoint.com/sites/connect/
groupsupport/is/Pages/Support-&-Requests.aspx

6
The Virtual Assistant is displayed in the main frame allowing you to ask simple questions related to
common IT issues or requests. A quick and easy to follow solution will be provided on the screen.
Should the question be misunderstood too many times – you will be redirected to Global Service
Desk chat support which will help you further with your issue.

4.2 Log a case via Email

Accessing to the Group IS Homepage (as above), click on the email link as displayed below.

7
This will initiate a new email where you can type in your technical problem and request help from
GLOBAL SERVICE DESK.
User can always email the Global Service Desk directly using the following address:
it.helpdesk@lr.org.

4.3 For Urgent Problem requiring immediate attention.

You can call directly to the GLOBAL SERVICE DESK 24/7 at +(Country Exit Code) 44 207 026
8888.

4.4 Automatic Password Reset

All new users are required to register for the new Automated Password Reset Service. This service
will help you to reset your password in situation where your password has expired and needing
immediate assistant without having to contact Global Service Desk.
You can also find relevant work instructions on SharePoint.

WHAT DO I NEED TO DO TO REGISTER FOR THIS SERVICE?

1. Open your web browser and go to link https://passreset.lr.org
2. Enter your 6 digit user ID and click the SUBMIT box
3. Enter your user ID password and click the SUBMIT box
4. Then select the “GET PIN” tab – this is critical in order to complete the process
5. Click the “Enrolment Pin” box to generate a 4 digit PIN number
a. The screen will display a box ‘Your enrolment PIN is: XXXX’
6. This PIN is only valid for 30 minutes
7. Call +44 (0) 20 7026 8888 select option 1 and follow the system voice prompts
a. Step 1 – the system asks for the 4 digit PIN number
b. Step 2 – the system will ask you to say your User ID four times
c. Step 3 – the system will prompt you to say three name combinations four times each
8. After successful registration your call will be disconnected and you will receive an email
confirming enrolment has completed.

 YOU MUST DO THIS WITHIN THE FIRST 2 WEEKS OF JOINING

8
5. Access to the LR System

5.1 Connect
Connect is the newest portal within the LR Network aimed at providing a collaborative platform for all
business streams. Connect is the homepage for LR from which all information and services can all be
accessed.

5.1.1 Accessing Connect when connected to the LR network directly.

Open Internet Explorer by clicking on the Internet Explorer icon in.This will automatically take you to
the 'O365 login' page for Connect (see image below).

Enter your credentials in the form of your full email address and select "keep me signed in" for faster
access to the system.

9
5.1.2 Accessing Connect when not directly connected to the LR network.

Users must first connect to Junos Pulse (See Section 6) before opening Internet Explorer and signing
into 'O365 login page'. Once connected, the user will have access to all applications and services
similar to being connected within an LR office.

5.1.3 Accessing Connect on a non-LR machine.

To access Connect on a non LR machine, navigate to the following location -

https://lloydsregistergroup.sharepoint.com/sites/connect

Users will be presented with the initial O365 Login page however once signed in, for additional
security users will need to enter their LR username and password to then be granted access to
Connect.

NOTE: you do not have access to any other LR applications so any links to them will
not work unless you are on an LR laptop or on the LR network.

5.2 Yammer

A social networking site for business users where colleagues can share content and comment on
news is available from within Connect.

Upon first accessing Connect you will be invited to join Yammer as per the image below.

10
Click ‘Join the Conversation’ to complete the Yammer sign up process and choose the Yammer
Groups you wish to join. You will only see conversations from your Groups.

For additional options and customisation, access Yammer from the Connect homepage, Click on the
“COLLABORATION” tab in the top navigation bar for instructions and guided tours of Yammer and
team sites.

5.3 Access to LR Academy

The LR Academy is providing an easily accessible learning platform, which will be home to all
learning across the business. The LR Academy provides guidance and advice to business streams to
ensure we have consistent processes and governance which delivers value add learning
opportunities tailored to meet the local development needs of our people, supporting career pathways
and development opportunities for all.
You can access the system by selecting ‘LR Academy’ from application menu on Connect, or via a
direct link to the LR Academy main page.

11
You will find useful frequently asked questions and How to Guides to help you.

5.4 Access to OneDrive for Business

OneDrive for Business is a new mobile and flexible solution for storing your documents, allowing for
up to 1000GB storage capacity. OneDrive for Business and Office 365 make it easy to manage your
work files, share them, and collaborate with others from any device.
For the first time setup, please access OneDrive from the application menu on Connect:

When you see the confirmation on screen that your account is ready and you are taken to your online
version of OneDrive, you can also set up a local client for easy access and synchronization. In order
to do that, please follow steps below:

 From the Start Menu on your desktop click on the

‘Microsoft OneDrive’ icon.
 Click on ‘Get started’ on the pop-up window
 Sign in by entering your LR e-mail address and password (if prompted)
 Confirm setup of your work account by selecting ‘Work or School’ on the next screen
 Choose files that you want to sync (if there are any). You can update your sync preferences later
– please note that files you choose to sync will be downloaded to your computer and use
available disk space

12
  ‘Welcome to OneDrive’ notification will be displayed along with OneDrive icon in the bottom right
corner of your desktop – you can click this notification to open your OneDrive folder.

Once complete, you will find your OneDrive for Business folder in Windows Explorer. New items
created in your local OneDrive folders will be synchronised automatically when you are online.

More information about OneDrive for Business can be found on Connect.

5.5 Access and automated drive mapping to Local Office Network

Shares (where available)
Your account has been also set up to automatically map network drives for your office – these are
typically G. Please note that the local set up might be different or your office might not have network
shares available.
The drives are used to store and share data in the office and detailed security structure is often
implemented to match business needs therefore if you don’t have access required to your role, please
ensure you obtain authorisation and raise the request with IS Service Desk

13
Please note if you require access to department specific drives (typically H), please requested
separately by contacting Helpdesk. They will provide you with the relevant procedures to obtaining the
required access.

5.6 Additional Access

In case you require access beyond what the Basic account provides as explained in this document
please fill in the appropriate request form available via Connect and navigating to Global IT Service
Desk and selecting Make a Request. This section can also be accessed via the following link:
https://lloydsregistergroup.sharepoint.com/sites/connect/groupsupport/is/Pages/I-need-to-make-a-
request.aspx

14
15
6. Remote access to LR services via Junos Pulse (from LR
Machine)

Accessing to LR system while away from the office.

Note: This access is provided only from Lloyd’s Register machines.
To access PULSE VPN please follow below procedure:
 Ensure you are connected to the Internet
 Go to START – ALL PROGRAMS – JUNIPER NETWORKS – JUNOS PULSE
 Click on JUNOS PULSE application
 The JUNOS PULSE Login screen will be displayed
 Click on CONNECT

 Network Connect will be launched and the Network Connect icon will appear in the taskbar
 Once the connection is established, Start IE Web Browser and the Hub will be launched.
 You are now connected to the LR Network and will have access to LR services similar to office
setup.
To terminate your PULSE VPN session:
 Click on DISCONNECT

16
6.1 PULSE VPN on non-LR machines
Accessing to LR system while away from the office.
Please note that a limited set of services is provided on non-LR machines. To gain access, establish
a connection to the internet using your internet provider. Open your browser and type home.lr.org in
the address bar.
You will be asked to install JUNIPERSETUPCLIENT.CAB from JUNIPER NETWORK. Click
INSTALL.
Once the SSL VPN connection is established, you will see the following list as shown:

17