HR Service Provider Directory 2006

APPENDIX ONE

HR Service Provider Directory 2006

Name of Who They Are Services Offered Costs Contact Details

Organisation
ACAS Government funded
organisation originally set
up to improve employment
relations across UK by
providing independent
advice on all aspects of
HR.
Access Encourage employers to
Association improve facilities in the
workplace to improve
access for disabled
employees.
Age Encourage employers to
Partnership get more from an age
Group diverse workforce
Age Works – Champion rights of
Profit from employees aged between
Experience 45 and 65.
• Telephone helpline for - Low cost calls www.acas.org.uk
one-off queries.
• Advice Line mainly for - Free Helpline 08457 474747
larger organisations.
- Free Equality Direct 08456 003444
• e-mail advice - Range from £45 to
• Training in all possible £1500 Advisory Service 08457 474747
HR issues including
some certificated All the above open Mon to Fri
training and bespoke - Free 8am to 6pm
training. - Free
• On-line training - £2.95 upwards
• Leaflets
• Booklets and DVDs
• Advice on policy and - £40 annual www.access.association.org.uk
practice membership
Membership Secretary 01283
508721
• Newsletter - Free online www.agepositive.gov.uk/agepart
• CD-ROM nershipgroup.htm
• E-learning
• Good Practice Guide
Tel: 0845 715 2000
• Research and Case
Study Findings
• Advice on policy and - Free www.ageworks.co.uk
practice

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Name of Who They Are
Organisation
Business Link Managed by the DTI with
Links in every county.
Provide HR advice as part
of business support remit.
Mainly advice aimed at
SMEs, not likely to be
particularly useful to
voluntary and community
organisations.
Businesshr Private enterprise offering
a range of HR services.
Mainly off-the-shelf advice;
do provide one-to-one
consultancy but no sliding
scales. Advise on
recruitment, training, pay
& benefits, management
skills, H&S, employee
relations, legal. etc.
CABs Registered charities
operating in 3400 locations
throughout the UK helping
people resolve their legal,
money and other problems
by providing free
information and advice.
HR Service Provider Directory 2006
APPENDIX ONE
Services Offered Costs Contact Details
• One-to-one advice from - Free National website:
Business Advisors www.businesslink.gov.uk
• Website includes National Telephone Number:
information on various 0845 600 9006
issues such as taking
on staff, pay and There are local Business Links
pensions, managing nationwide. There is a search
staff, motivation, function on the above website to
employment law and help locate the nearest office.
H&S. - Up to £70
• On-line training
courses and regular
training events ranging
from £0 to £70.
• One-to-one telephone - Annual subscription www.businesshr.net
and e-mail advice and £360
website. Consultancy services and
• Letters, forms, policies, - Pay as you go prices telephone helpline
contracts, employee vary from £30 to £150 Tel: 0845 458 0563
handbook from the per document.
website.
• HR Healthchecks
• Advisors provide advice - Free www.citizensadvice.org.uk
on HR issues but
mainly aimed at the There is a search function on the
individual rather than above website to help locate the
organisations. nearest CAB.
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Name of Who They Are
Organisation
Central Independent body with
Arbitration statutory powers to
Committee adjudicate regarding
(CAC) statutory recognition and
de-recognition of trade
unions for collective
bargaining purposes.
Unlikely to be of use to
Voluntary Sector groups
with less than 15
employees.
Ceridian (part Private Company providing
of NCVO) help and advice to put HR
systems in place.
CIPD Professional body for those
involved in management
and development of
people. Users tend to be
large private and public
sector organisations such
as BBC, Ministry of
Defence and large
charities.
HR Service Provider Directory 2006
APPENDIX ONE
Services Offered Costs Contact Details
• Leaflets and guidance - Free from website www.cac.gov.uk
notes
Telephone: 020 7904 2300
• Ad-hoc telephone - £170 per annum www.ceridian.co.uk
advice through the subscription.
Business Support Sales Tel: 0800 733 337
helpline.
• Range of standard
forms, policies and
- Price on application
letters to copy from.
• Payroll, accountancy
and book keeping
services.
• Consultancy
• Recruitment
• Compliance
• Website is a source of www.cipd.co.uk
free information about
all HR issues and latest Telephone: 020 8612 6200
developments.
• ‘In Company Solutions’ - Price on application
service carrying out a
needs analysis through
one-to-one
consultancy.
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APPENDIX ONE

• In-house bespoke
training and HR
resources.

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APPENDIX ONE

Name of Who They Are Services Offered Costs Contact Details

Organisation
Charity Skills Not for profit organisation • Information - Annual membership www.charityskills.org
providing an internet subscription £150 to
resource to the Voluntary
• News updates
£300 p.a. depending info@charityskills.org
Sector. • Access to Croners on size of
Business Support organisation.
helpline
• They hold a variety of - Charge from £120
HR training events for 1 day training.
throughout the year
including recruitment,
policies, team
management, family
friendly policies, and
appraisal.
• In-house bespoke
training
• On-line training for a
licence fee
• Newsletter
Commission Government funded NGO. • Website information on - Free www.cre.gov.uk
for Racial racial equality issues in
Equality the work place. Telephone Head Office: 020 7939
• Subscription service 0000
provides magazine,
publications and good
practice guides.

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Name of Who They Are
Organisation
Community Voluntary Organisations
Accounting met with Nottingham City
Plus (Notts. Council to set up support
Based) service for small voluntary
groups. Demand for
employment related advice
led to creation of
employment advice service
and appointment of
Employment Support
Workers.
Consultants Individuals working on
General their own or for a
e.g. Team HR consultancy firm such as
Team HR. They are able to
offer one-to-one expert
advice to suit the needs of
the organisation.
Cranfield Trust The Cranfield Trust is an
(The) independent charity
founded at Cranfield by
staff, students and alumni,
and retains a strong link
with the university. Works
with small-medium sized
charities that otherwise
would not be able to afford
external support, and helps
with problems covering a
HR Service Provider Directory 2006
APPENDIX ONE
Services Offered Costs Contact Details
• One-to-one advice - Free Membership www.communityaccounting.co.uk
service allows access to all
• Training courses and services. Andrew Munroe Employment
one-to-one advisor. - £25 per person Service Manager Tel: 0115 947
8942
• Payroll services
• Business analysis and - £290 to £500 per www.teamhr.co.uk
organisation design. day.
• HR process Tel: 0870 067 2028
improvement,
Employment advice
• HR/Personnel admin
support
• HR strategy
development
• Training and
Development
• Assessment Centres
Free consultancy from ½ - Free www.cranfieldtrust.org
to 15 days in a range of
topics: Tel: 01234 750111
• Business or strategic
planning Marketing
advice or marketing
planning
• Human resources
issues
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 HR Service Provider Directory 2006
APPENDIX ONE

wide range of • Financial management

management areas. or planning

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APPENDIX ONE

Name of Who They Are Services Offered Costs Contact Details

Organisation
Cranfield Trust • IT reviews and
(The) Cont’d strategies service to
…. post questions to
panel of trust
volunteers and share
information and ideas
with other members.
Also have HR Net, an
internet based HR
advice
Croners Long established and large • Advice on all aspects - Prices for www.croner.co.uk
private sector company of HR including recent consultancy services
offering a full range of HR regulations. on application. Tel: 020 8247 1175
support services.
• Training including off-
- They also offer an
the-shelf and bespoke
insurance cover at
training, in-house
£3500 per annum
training and advice on
which provides for
how to set up your
many of the above as
own training.
well as covering the
• One-to-one costs of arbitration
consultancy including and representation at
HR Audits. court should it be
• Representation at required.
tribunals by solicitors
• Website information - £50 per annum
subscription
• Telephone advice line
• Croner Select – daily
compliance news

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APPENDIX ONE

Name of Who They Are Services Offered Costs Contact Details

Organisation
Council for Provide support for the • Most of the CVSs - Mainly free except www.ncvo-vol.org.uk
Voluntary Voluntary Sector. provide some advice some training and
Services (CVS) and signposting specific services such There is a search function on the
regarding HR as payroll. above website to help you locate
particularly your nearest CVS.
developments in
employment law,
information on
holidays, working time,
absenteeism.
• Some offer a payroll
service for
organisations at a
small charge.
• The National
Association of CVS also
has information on
their website include
working models (see
NCVO below)
Chamber of Business support services • Signposting - Membership £130 to www.chamberonline.co.uk
Commerce mainly aimed at small to £180 per annum
medium sized Enterprises.
• Fact sheets
depending on size of There is a search function on the
• Advice lines organisation above website to help locate the
• Training seminars nearest Chamber of Commerce.
which will sometimes
relate to HR matters
but obviously aimed at
private enterprise.
Disability Independent body • DRC Helpline - Free www.drc.gb.org
Rights established in 2000 to • Mediation UK –

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APPENDIX ONE

Commission promote equality of disability conciliation Helpline: 08457 622 633

opportunity for disabled service Textphone: 08457 622 644
people. They work with • Support in legal cases
employers to find practical • Library on-line
solutions to the
employment of disabled
people.

Name of Who They Are Services Offered Costs Contact Details

Organisation
Department of A Government Department • Enquiry line for specific - Free www.dti.gov.uk
Trade and responsible for developing issues but will refer you
Industry (DTI) legislation on hours of to ACAS for the Tel: 020 7215 5000
work, pay entitlement, majority of advice. dti.enquiries@dti.gsi.gov.uk
public holidays,
employment agency
standards, individual
employment rights,
redundancy arrangements,
employee consultation,
trade unions and collective
rights. They implement EU
directives, research labour
markets, promote
workplace partnerships.
Employment Legal experts specialising • Representation at - Some provide www.lawsociety.org.uk
Lawyers in employment law. tribunals services on a sliding
• Legal letters scale depending on Find a Solicitor Helpline: 0870
size of organisation. 606 6575
• Implementation of new E.g.Netlaw-man
policy charge as follows:
• Mediation - £19 for standard
letter or e-mail to
employee
- £120 per hour + VAT
- £80 per hour for
travel time + travel

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Name of Who They Are Services Offered
Organisation
Employment Judicial body aiming to
Tribunals resolve disputes between
Online employers and employees
over employment rights.
Engage EM An independent Voluntary
Organisation founded in
1996 by volunteers from
East Midlands-based
voluntary and community
organisations. It was set
up in response to the
Government’s policy to
devolve power to the
regions to ensure the
voluntary and community
sector has a strong voice
within this regional
structure.
Equality Direct Part of the ACAS service
set up in partnership with
the Equality Commission.
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• Website information
• Telephone enquiry line
which signposts and
provides information
on processes and
publications.
• Advocacy
• Funding advice
• Networking facilitation
• Forums
• Signposting
• Buddying system (can
be used for HR
development)
• Helpline about a range
of equality issues.
HR Service Provider Directory 2006
APPENDIX ONE
costs.
Has a subscription
service on a sliding
scale:
1-5 employees -
£1000 per annum for
advice; £2000 p.a. for
advice, mediation and
representation.
Larger organisations
charged £16,000 p.a.
Costs Contact Details
- Free www.employmenttribunals.gov.u
k
Public Enquiry Line: 0845 795
9775
- Free www.engage.em.org.uk
Tel: 0115 934 8471
- Local rate telephone www.equalitydirect.org.uk
calls
Helpline: 08456 00 34 44
Peter Stone Consulting Limited

Equal The Equal Opportunities
Opportunities Commission is an
Commission independent, non-
departmental public body,
funded primarily by the
government and
responsible to the Equality
Minister. Their main aim is
to eliminate sex
discrimination.
Name of Who They Are
Organisation
Fair Play Began as a government
Partnership funded initiative, which
Yorkshire/ aimed to tackle the
Humberside barriers preventing women
from maximising their
potential in economic,
public and community life.
Now established as a not-
for-profit organisation with
a wider remit to
mainstream equality and
diversity in the workplace
and public and community
life through projects,
initiatives and
programmes.
First Assist Private Company
previously part of Royal &
Sun Alliance who provide a
range of products for
Corporates, SME's, Banks,
Insurers and Affinity
organisations.
HR Service Provider Directory 2006
APPENDIX ONE
• Website guidance on - Free www.eoc.org.uk
how to put equality
into practice through Helpline: 0845 6015901
employment and
governance.
• Information regarding
family friendly working,
harassment, maternity,
code of practice.
• Advice line
Services Offered Costs Contact Details
• Sharing good practice - Free www.fairplaypartnership.org.uk
• Facilitating Networks
• Information and
signposting
• Self assessment tool
following EFQM –
provide facilitator.
• Help with recruitment
and staff planning
• Training
• Advice on health and - Price on application www.firstassist.co.uk
wellbeing of the
workforce. e.g. private Tel: 020 8652 1313
medical insurance,
legal advice, working
hours, etc.
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Health and Work under the banner of • An information line for - Free www.hse.gov.uk
Safety Department of Work and general enquiries and
Executive Pensions. They introduce advice. Information Line: 0845 345 0055
regulation of risks to H&S • Information centres in
arising from work activity. Bootle, London &
Sheffield
• Employment Medical
Advisory Service on
issues of returning to
work with health
problems (for
employees and
employers).

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Name of Who They Are Services Offered Costs Contact Details

Organisation
Health and • H&S Inspectors based Charge for this service
Safety in each region are
Executive available for advice
Cont’d…. and risk assessment.
• Online enquiry service
including FAQs
• HSE Direct subscriber
service
• Training courses
including HR issues
Inland Confidential helpline for • Advice to employers - Free www.hmrc.gov.uk
Revenue employees on minimum regarding their
National wage issues. obligations. Helpline: 0845 600 0678
Minimum
Wage Helpline
• Compliance officers
respond to complaints,
carry out inspections,
etc.
National Umbrella body for • Information on - Free www.ncvo-vol.org.uk
Council for Voluntary Sector in employment law on
Voluntary England. their website Helpdesk: 0800 2798 798
Organisations • Signposting service via - Free
(NCVO) their freephone help
desk. - £25 and £17.50 for
• Fact sheets NCVO members.
• Good Employment
Guide for the Voluntary - Full m’ship £349 p.a;
Sector Community M’ship
free for orgs with
• Membership includes turnover of <£10K
mediation service and p.a; Community Plus
all the above. tailored m’ship
turnover <£50K £40
p.a;
- Membership extra

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Name of Who They Are
Organisation
PEACe An initiative of the London
(Personnel Voluntary Service Council
Employment which offers expert support
Advice and and advice on all
Conciliation employment related issues
Service) to Voluntary Sector
employers in London.
PEACe also provides direct
support to CVSs and
second tier organisations
and helps them deliver
training on employment
law issues to their
local/member groups.
Also assists groups outside
London.
Peninsula Private Company providing
Health and Safety,
Personnel and Employment
Law Consultancy.
Pro-help Established by Business in
the Community. Offer
professional advice on a
range of issues on a ‘pro
bono’ basis. They have a
network of professional
firms who give time and
expertise for free to
community and voluntary
HR Service Provider Directory 2006
APPENDIX ONE
>£1M £1027 p.a.
Services Offered Costs Contact Details
• Helpline service only - Free www.lvsc.org.uk
available Wednesdays
and Fridays. Tel: 020 77008147
• One-to-one surgeries
• Training
• Conciliation for
organisational disputes - Charged according
• Consultancy service on to the size of the
a full range of HR organisation. £280
issues per day <5
employees; £322 per
day 6-30 employees;
£420 per day > 30
employees
• Off the shelf - Price on application www.peninsula-uk.com
employment contracts
• Bespoke contracts and Telephone: 0800 328 9348
strategies
• 24 hr Advice Line
giving guidance on day
to day and strategic
personnel issues.
• Consultancy Services
• Advice - Free www.bitc.org.uk
• One-to-one
consultancy Tel: 0870 600 2482
• One off training events
and seminars
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APPENDIX ONE

organisations. There are

40 across the UK.
Name of Who They Are Services Offered Costs Contact Details
Organisation
Tiger Part of the ACAS service. • Adoption rights - Free www.tiger.gov.uk
User friendly guide to
employment law through
• Employee relations
website navigation • Flexible working rights
• Maternity rights
• National minimum
wage
• Paternity rights
Tips & Advice Fortnightly • Newsletter - £114 per annum www.indicator.co.uk
newsletter/guide to being a
cost-effective employer. Tel: 01233 653500
Published by Indicator and
written by solicitors.
Unison Britain's biggest trade • Website information on - Free www.unison.gov.uk
union. Members are full range of
people working in the employment matters Tel: 0845 355 0845
public services, for private
contractors providing
public services and in the
essential utilities.
UK Workforce Funded by Active • Website information - Free www.ukworkforcehub.org.uk
Hub Community Unit (ACU) and (section on HR and
Sector Skills Development employment practice) Tel: 020 7520 2490
Agency (SSDA). NCVO
hosts the hub and is the
• Signposting service
accountable body. They • Networking events
set the standards to be
adopted by CVOs in
relation to workforce
issues.
Volresource A website and consultancy • Website facility - Free www.volresource.org.uk
service provided by an providing information
individual previously and signposting under

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employed in the Voluntary ‘people matters’.

Sector. • Some consultancy - Price on application
services - £26 per annum
• Newsletter

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Name of Who They Are Services Offered Costs Contact Details

Organisation
Volunteer HR support services vary • Websites - Free www.navb.org.uk
Bureaux between bureaux, some • Telephone Signposting
provide one-off training on • One-off training There is a search function on the
HR issues and most above website to help locate the
provide some information nearest Volunteer Bureau.
on their websites and by
telephone but mainly
signposting.
Working Work with employers to • Website information - Free www.workingfamilies.org.uk
Families encourage implementation • Fact sheets - Free
of work life balance policy - Price on application. Telephone: 020 7253 7243
and practice. • Direct consultancy
advice
• Seminars
Work Formerly the Industrial • Corporate - Prices vary www.theworkfoundation.com
Foundation Society membership gives
(The) access to: Telephone: 0870 165 6700
• Employment Law
helpline
• Library
• Best practice
information
• E-mail alerts
• Low-cost seminars.
• Consultancy support
to evaluate
organisation
performance including
employee surveys.
XPert HR Owned by Reed Elsever, • Online HR information - £1120 per annum www.xperthr.co.uk
the publishers of Personnel includes intelligence,
Today legal advice, policies Helpdesk: 0845 6711110
and documents, how

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to, supplier database,

and a personalisation
service sending of
specific interest to
organisations.

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