THE IMPLEMENTATION OF NURSING CARE STANDARD AND THE
SATISFACTION OF PATIENTS OF SOCIAL INSURANCE AGENCY (BPJS) IN INPATIENTS ROOM OF DISTRICT HOSPITAL OF NORTH LOMBOK IN 2017
By Handika Dian Purnomo
013.01.2848
Nursing care standard is a norm of quality of a nurse
work which is considered good, appropriate, and right according to the guideline provided by nursing care. District Hospital of North Lombok is type C hospital to which patients were refrred to. The nursing care that often complained in the Hospital is the obedience to the standard operational procedure of nursing care during the service for patients which often not satisfying. Based on preliminary data from the registered data of general patients, BPJS patients, and Social Assistance patients in January to March 2017, 214 inpatient patients were covered by BPJS, 73 (36%) of whom were in January, 71 (33%) in February, and 70 (31%) in March. This research is aimed at datermining the implementation of nursing care standard and the satisfaction of patients of social insurance agency (BPJS) in inpatients room of District Hospital Of North Lombaok. This research is observational analytic study with cross-sectional approach. The populational were all 452 inpatient patients and 102 nurses. The samples were all 212 patients of District Hospital Of North Lombok that were able to read and covered by BPJS, and 25 nurses. The semples were slected through random sampling technique. The date were collected through qustionnaires and observatione and then were analyzed with Spearman rank. The research showed that there is no correlation between implementation of nursing care standard and the satisfaction of patients of social insurance agency (BPJS) in inpatients room of District Hospital Of North Lombok. The p-value (0.199) > 0.02 which means that H0 is rejected. It is inferred that if nursing care in inpatient room of District Hospital Of North Lombok meet the standard, the patients will be satisfied.
Keywords: standard, nusing care, patients, satisfaction, BPJS