SAP Hybris Billing
Companies today are investing in new business
models to better engage customers and thrive
while driving operational excellence. With these
new business models come new approaches for
monetization: how the company will generate
revenue, make payments, and engage in
revenue sharing. SAP Hybris Billing enables you
to adapt to whichever strategy you choose, so
you can deliver a better customer experience on
the front end, while transparently and efficiently
handling the end to end order-to-cash process
effectively behind the scenes.
To meet the changing needs of the customer and the economy,
companies are changing how business is done. Product
and service providers are enhancing their core offerings by
converting one-time product sales into subscription services;
or bundling physical goods with services, priced either as a
subscription or based on actual usage. With these approaches,
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
businesses are branching into new markets and testing
new initiatives, addressing new customer segments in new
geographies with new verticals, and implementing a new
ecosystem of go-to-market partners. All of this impacts how
revenue is transparently and compliantly managed for new
services based multi-sided business models.
About SAP Hybris Billing
SAP Hybris Billing: Monetizing Digital
Transformation
SAP Hybris Billing grants you the agility and scale you need to
embrace change, so you can innovate your business to deliver
a better customer experience, find new revenue streams and
streamline your underlying order-to-cash process. It allows
both B2B and B2C companies to rapidly add new subscribers
with appropriate bundles and usage-based pricing plans while
addressing their partner ecosystem with compelling revenue-
sharing models. Increase transparency across the entire
process – from customer management to revenue recognition
– through flexible, scalable and highly automated billing,
invoicing and revenue management capabilities.
SAP Hybris Billing 1
SAP Hybris Billing
Solution Components Business Benefits
→→ Greater growth in market share through reduced time
Available as a package or as individual solution components, to market for customer-centric offers
SAP Hybris Billing lets you choose whatever best meets your
business’s billing and revenue management needs. →→ Reduced revenue leakage with better integrated and
automated processes, enabling greater financial
Subscription Order Management transparency and compliance with full end-to-end
Design new subscription offerings, enroll customers in services traceability of all transactions
and packages, and personally target offers to increase revenue →→ Fewer customer support calls and improved customer
per customer and reduce churn. retention with simplified, transparent invoicing
Mediation by DigitalRoute* →→ Lower days sales outstanding (DSO) thanks to
Simplify, streamline and standardize cross-system usage data automation based on appropriate business rules for
consolidation supporting both real-time and batch processing of exceptions and treatment in collections, alerting staff
usage events for pricing and charging of recurring issues
→→ Service Control by Digital Route (extension) →→ Lower operational costs for billing and collections with
Act and react to usage data, and provide real-time service optimized collections and dispute handling, enabling
control for a better subscriber experience. accounts receivable agents to intervene in exceptional
cases only
Charging
Quickly design and change customer pricing and partner offers
with flexible pricing models supporting both pre-paid and post-
paid business models

Pricing Simulation*
Create, test and adapt pricing models to maximize potential
revenue, using real or statistical customer usage data to predict
changes to customer behavior.

Invoicing
Provide customers with a single, converged invoice for all
products and services (including third party billing streams),
reducing customer confusion and accelerating cash collection.

Digital Documents by OpenText*

Turn invoicing and other customer facing communication into
a powerful marketing channel with customized invoices that
incorporate targeted messaging.

Customer Financials
Manage the revenue flow with highly automated receivables &
payments handling, and sophisticated credit and collections,
including support for granular customer disputes and other
financial issues, all with personalized user interactions.

*Not included in the SAP Hybris Billing bundle

About SAP Hybris

SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a
comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your
business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and
build competitive advantage in the Digital Economy.
SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations –
delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets. How can we help you?
Explore SAP Hybris solutions today. For more information, visit www.hybris.com.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

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