Professional Documents
Culture Documents
c. Employee performance in line with performance 30 January HR Manager Material resources (appraisal)
management policy 2018
d. Milestone achievement and performance against targets 30 January All team Materials
2018 Managers
Set up KPIs
Set up monitoring and measurement system like
meeting notes, financial reports, or by surveys,
interviews etc.
e. Dates for monitoring activities 01 April 2018 Operations
General
Tracks the operational work quarterly Manager
g. Progress reporting at the end of each quarter to the 01 April 2018 All team
Operations General Manager Managers
Reference from operational Key result area Indicator of success/ By when Status report
plan performance
Training staff members Quality of online sales and service Error mistake need to be 1% rather 4-8 weeks At the end of
than 10% at the currently each quarter
Decrease the time completion from
Speed of service (online) 2-3 months
20 minutes to be under 10 minutes
Customer satisfaction Financial Achieve the sales target should be 6 months At the end of
$30,000 rather than $20,000 at the each quarter
current
Compulsory requirement Professional development Require staff need to do 2hours of 6 months At the end of
sale training per month each quarter
Interact with customers Quality of sales and service Completion of market research 3 months
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Increase sales revenue Quality of sales and service Revenue target 6 months
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Appendix 4: Coaching plan template
Employee: Lee Walters
Date of session:01/10/2018
Questions
What would you like to accomplish?
Goal
What result are you trying to achieve?
What do you want to change?
What would you like to happen with the process?
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What other options have you considered for how we might handle
Options
this?
What are the alternatives?
How else could we approach this? What risks are involved?
What are the possible risks involved in these other options?
What constraints exist?
Who else might be able to help?
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Appendix 5: Operational Plan Status Report template
Plan ● redevelop website and acquire physical Person responsible Project Officer
objective/s resources
● recruit and train staff
● achieve profit targets
● adhere to budget
● adhere to timelines.
Average lead time to recruit Red Our target its to hire new staff in less than 2
employees. weeks.
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Key performance indicators Current status Comments
(Red, Green,
Amber)
Performance score of new employees within six Green New staff performance its getting better as soon they
months. finished with their training,
Achieve an increment of 20% per year of profit Green Last year we had a 22.2% more profit than the year before.
for the company
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Key action update
Keep a track of our loyal customers Accomplish a data base of more than 1 Marketing department will be in
thousands loyal customers. charge of this project.
We are nearly getting to our main
goal.
Establish a main idea and logo for the web Our new web page has a more a friendly look Everyone its doing an amazing jo
page. that makes things easier for our customers. creating and updating our web page.
Risk update
1. Untrained staff Make a detail report of each Every employee needs to be motivated and give a
employee to see how much 100% for the company.
they have been advanced.
1. Go over the set budget. Keep a great communication The company it is not going to go over 10% more of
with the accountant the budget
department.
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1. Unsatisfied customers Created a feedback section Marketing department its going to be in charge of this
on a web page to receive any area. They must solve any issue that our customers
comments from customers. are having.
1. Get less profit that we expected. Set targets for each month Our staff members are going to receive a bonus if they
and motivated our staff to up hit the sales target.
sell our products.
General comments
The company need to be focus on our targets and work hard to achieve our goals.
All of our projects are set to improve and benefit all of our customers and staff members
By tallying all production costs for the product your company is selling, you can get a better idea of both what your product markup
should look like and what your actual profit margin is. This is key in determining how to outsell your competition.
The just-in-time inventory system shall be used to reduce its overstocking and wastage cost.
The job training programming shall be initiate and arrange for all employees, so employees will learn how to perform
the actual job and responsibility.
The robust marketing plan shall be positioned in the market as an online marketer wo aware the potential customers.
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Coach: Hi good afternoon! Nice to meet you.
Lee: Nice to meet you too. You have a prior appointment with me, Jun?
Coach: Yes, it’s me. Let me clear my role at the meeting. I am the external consultant
of BBQfun. I have reviewed your performance data. I just found that you have great
room for improvement. and I am here to talk with you about how to do it.
Coach: First question. Are you clear about your job goals?
Coach: Why?
Lee: My error Rate is low, speed of delivery and sales target achievement story is
better than others.
Lee: Oh I know…
Lee: I think, because I do not have no any experience before in this field. And I was
not able to participate in training programming due to work pressure.
Coach: Do you think you need any training? Or any thing else?
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Lee: Training please. I think training will help me a lot to understand better about my
job and responsibility, and it allow me to deliver to the customers accordingly.
Coach: Ok, training will be arranged for you at the first working day of the next month.
Myself (Jun): Hi, good morning Chen! Nice to see you again!
Myself: Today, I have to report and negotiate with you about monitoring performance of
both staff individual and organization.
Myself: From my review of all the employee performance form and organization
performance data, I just found that, because of the staffs, job design and
communication line, error rate and quality of service target is deteriorated.
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Myself: BBQfun also experienced a large budget overrun, it happened because of the
wastage, over-stocking and overtime. All these might result in the continuously failure to
meet its sales target
Myself: Yes, job training programming shall be initiate and arrange for all employees,
so employees will learn how to perform the actual job and responsibility.
Myself: The robust marketing plan shall be positioned in the market as an online
marketer wo aware the potential customers.
Myself: And, the just-in-time inventory system shall be used to reduce its overstocking
and wastage cost.
OGM: Ok.
Myself: For more information, I will send you the whole report and plan to you soon.
OGM: Pleasure.
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