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De initions and Examples o FHFC Ratin s

Use the de initions and examples below to help


determine when a - ratin should be used.
  Definitions
Performance in this expectation is outstanding, and the employee is highly reliable in
exceeding expected results.
The employee produces very strong outcomes, not only achieving critical goals, but
also setting and achieving new goals.
The employee consistently surpasses expectations for this responsibility in all facets
including completeness, timeliness, quality, and quantity of work.
The employee works tremendously well independently or in teams, is respectful to
others, is innovative, requires very little or no supervision, and demonstrates
Exemplary exemplary mastery of skills and tasks.
The employee is a role model in this expectation, not only in terms of performance,
Performance of but also often teaching and positively influencing others.

Expectation   Examples
The employee is a role model in demonstrating, reinforcing, and teaching the values
of fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.
The employee is exemplary in demonstrating this competency in interactions with
coworkers, supervisors, and service recipients; in personal contributions to work
assignments; and when representing Florida Housing.
The employee goes above and beyond the expectation to make a significant
contribution to the organization.

  Definitions
The employee regularly surpasses the requirements for this expectation and is very
reliable in exceeding expected results.
The employee produces very strong outcomes in achieving critical goals.
The employee’s work is timely, with a high degree of skill and accuracy, and errors
are rare and seldom repeated.

Exceeds The employee works very well independently or in teams, is respectful to others,
requires minimal supervision, and demonstrates mastery of skills and tasks.

Expectation The employee performs this expectation very well and also often positively
influences others.

Examples
The employee demonstrates, reinforces, and often teaches the values of fairness,
cooperation, respect, commitment, excellence, honesty, and teamwork.
The employee exceeds the expectation in demonstrating this competency in
interactions with coworkers, supervisors, and service recipients; in personal
contributions to work assignments; and when representing Florida Housing.

  Definitions
The employee meets the requirements for this expectation and is reliable in
achieving expected results.
Critical goals were achieved.
The employee is knowledgeable, capable, and efficient.
Minor deviations in performance may occur and may require training.

Achieves The employee works well independently or in teams, is respectful to others, and
requires a reasonable amount of supervision.

Expectation Examples
The employee demonstrates and reinforces the values of fairness, cooperation,
respect, commitment, excellence, honesty, and teamwork.
The employee demonstrates this competency in interactions with coworkers,
supervisors, and service recipients; in personal contributions to work assignments;
and when representing Florida Housing.

  Definitions
The employee does not satisfactorily perform one or more of the requirements of this
expectation, and improvement is needed.
One or more critical goals were not met.
The employee could use improvement working independently or in teams, work
results are inconsistent, and the employee requires close supervision.
The quality of work needs improvement.

Needs Documentation is required.

Examples
Improvement The employee sometimes demonstrates the values of fairness, cooperation, respect,
commitment, excellence, honesty, and teamwork, but does not reinforce those
values and often fails to achieve them.
Discussions have occurred with the employee, and those discussions have been
documented.

  Definitions
The employee does not satisfactorily perform one or more of the requirements of
this expectation, and significant improvement is needed.
Reasonable progress was not made toward critical goals, and one or more goals
were not met.
The employee needs improvement working independently or in teams, work results
are of poor quality and inconsistent, and the employee requires close supervision.
Fails to Meet An action plan to correct performance, including timelines, must be outlined and
monitored to measure progress.
Expectation Documentation and supervisor discussion with human resources is required.

Examples
The employee does not demonstrate the values of fairness, cooperation, respect,
commitment, excellence, honesty, and teamwork.
Discussions have occurred with the employee, and those discussions have been
documented and shared with human resources.