Petar Jarić

Otona Župančiča 21b/117

11070 Belgrade
Serbia

Mobile: +381645594021
E-mail: petarjaric7@gmail.com

Name of company:
Adress:
City: Belgrade

Application for an Customer care operator

Ladies and gentlemen,

I am sending this application letter confident that my skills and knowledge from IT domain are
appropriate for the position of an ___________.

My skills were developed through IT education at Electro-Technical School – Zemun and on College of
Electrical Engineering and Computer Science (VISER), sector for New Computer Technologies and
Engineering (NRT).
I am proficient with Microsoft Windows server and client operating systems, starting from Windows XP,
Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10, and with Windows 2003 Server,
Windows 2008 /SBS/R2 Server, Windows 2012 R2 Server.

Furthermore, I am conversant with Microsoft Office platforms, starting from Microsoft Office 2003,
Microsoft Office 2007, Microsoft Office 2010 concluding with Microsoft Office 2013 and Microsoft Office
2016.

Additionally, I have learned the values of teamwork and commitment as well as working hard with focus
on given goals. My ability to structure my time and fit my activities into my schedule helped me to
complete given tasks successfully. Besides that I have learned and proved working on my own before,
but my employment may need an extended supervision due to improving my professional skills.

I would also like to mention that I am confident that I can handle demanding situations, and that I can
remain efficient dealing with diverse tasks and assignments, so I have enclosed my CV for your review
how my experience compares to the professional requirements of __________ in Belgrade, Serbia.

I would welcome the opportunity to further discuss my skills and the possibility of employment at
___________, and I look forward to hearing from you. If you have questions or would like to schedule an
interview, please contact me on my mobile phone: +381-64-559-4021 or by E-mail at:
petarjaric7@gmail.com.

Sincerely,

Petar Jarić

References:

• Mr. Milos Pantelić,

Enclosures:

• COMPUTER TECHNICIAN Diploma from Electro Technical School – Zemun, Belgrade

Curriculum Vitae
Petar Jarić
PROFILE
Help Desk Technician, with work experience in enterprise environment, proficient with Microsoft client
and server operating, System Administration, conversant with knowledge related to hardware and
networking technologies, MS Office and Adobe applications.

Skills and knowledge

• First level Help Desk support in an enterprise environment according to ITIL standards.
• Proficiency with architecture of desktop and laptop computers.
• Proficiency with Microsoft client and server operating system.
• Proficiency with Microsoft Office platforms.
• Assembly, configuration, deployment and maintenance of desktop and laptop computers.
• Optimization of operating parameters for client operating systems, with connection setup to
monitors, projectors and another peripheral devices.
• Migration of user profiles with workstations restaging, installing and configuring device drivers
for printers and other peripherals.
• Maintenance of printers, plotters, canners and other peripherals with elimination of problems
related to their utilization and first level of repair.
• Installing LAN cables and connecting active and passive network equipment.
• Configuring Wi-Fi access to networks with set up of parameters on client operating systems.
• Configuring ADSL routers with port forwarding to a depending on the application.

Professional work experience

System Administrator
March 2016 – September 2016
Connect Consulting
Belgrade, Serbia

• Providing first level of IT support for all employees of Connect Consulting.

• Installing and troubleshooting client applications, installed from Software Center or individually,
MS Office applications and the ERP platform.

• Conducting tasks according to given access level in Microsoft System Center Configuration
Manager, installing operating systems.
• Optimization of client operating system parameters according to given specifications.

• Configuring matrix printers, cabling and patching, installation and administration of Lotus Notes,
configuring mobile devices for corporate network access, VPN client installation with operating
parameters setup.

• Relocation of IT equipment to branch offices with preparation of workstations for users and
setting up complete work places.

• Maintenance of Asterisk server.

• Work with Nagios reporting system and system administration and customer call center support
with VOiP technology.

• Working in an international office engaging in chat sessions with users via Skype personal and
Skype for business mainly in English and Serbian language.

Hardware and software services and repairing

September 2016 – Present
Wizard PC; Independent work
Belgrade, Serbia

• Repairing and modding personal computers - PC's and laptops.

• Hardware and software optimization.

• Optimization and repair of mobile devices.

• Technical support for users.

Education
• Vocational technical education, from 2009 – 2013 at Electro Technical School – Zemun,
graduated as a COMPUTER TECHNICIAN.

Education in Progress
• College of Electrical Engineering and Computer Science (VISER), faculty department for New
Computer Technologies and Engineering (NRT), sector for Software Engineering.

English language proficiency

• During my education I studied English in continuity, which gives me the ability to use English
language at the level of advanced communication.

Driver’s license
• None