ON-THE-JOB TRAINING

at
PLDT INC.
S. Casitllo St. Brgy. 5, Tanauan City, Batangas

In Partial Fulfillment of
The requirements for
Bachelor of Science in Computer Engineering

Submitted by:
2014164981 Villegas, Fitz Gerald Molinyawe

Submitted to:
Ms. Josielynn Asi

August 10, 2018

I. Introduction
a. Company Background

PLDT, Inc., formerly Philippine Long Distance Telephone Company (PLDT),

incorporated on November 28, 1928, is a telecommunications service provider in the
Philippines. The Company operates through three business segments: Wireless, Fixed Line
and Others. The Company, through its business segments, offers a range of
telecommunications services across the Philippines' fiber optic backbone and wireless and
fixed line networks.
PLDT’S Business
Wireless
The Company's wireless segment provides cellular, wireless broadband and other
services, and digital platforms and mobile financial services. The Company's cellular
business, which it provided through Smart Communications, Inc. (Smart) and Digitel Mobile
Philippines, Inc. (DMPI) to approximately 65 million subscribers, focuses on providing
wireless voice communications and wireless data communications (primarily through text
messaging, but also through a range of value-added service (VAS) and mobile broadband).
Cellular voice services consist of voice traffic and voice VAS, such as voice mail and
international roaming. Smart and DMPI offer VAS, such as Smart Pasa Load, Sun Cellular
Give-a-load and Dial SOS; Infotainment; Music; Gaming; Videos; Financial services;
Communicate, and Other VAS. Smart offers postpaid plans with monthly service fees for
Smart Postpaid and Smart Infinity plans. These plans are allocated with free calls, texts and
data, and different rates in excess of allocation, depending on the monthly plan.
Fixed Line
The Company's Fixed Line segment provides local exchange, international long
distance, national long distance, data and other network and miscellaneous services under
its fixed line business. The Company offers postpaid and prepaid fixed line services. Its local
exchange service, which consists of its basic voice telephony business, is provided primarily
through PLDT. The Company also provides local exchange services through its subsidiaries.
PLDT offers both prepaid and postpaid PLDT Landline Plus (PLP), where
subscribers to the services benefit from a text-capable home phone which allows
subscribers to bring the telephone set anywhere within the home zone area. PLP postpaid
regular service offers two plans: Plan 600 and Plan 1,000, both of which include unlimited
local outgoing calls. Another postpaid service offered is the Call All plan wherein PLP is
bundled with PLDT fixed line service for a monthly service fee of Php850. PLDT also offers
wireless broadband services bundled with voice.
The Company's international long distance service consists of switched voice and
packet-based voice services and data services that go through its international gateway
facilities (IGFs). The Company also offers international long distance service through PLDT
Budget Card, a prepaid call card. Its national long distance services are provided primarily
through PLDT. This service consists of voice services for calls made by its fixed line
customers outside of their local service areas within the Philippines and access charges paid
to the Company by other telecommunications carriers for wireless and fixed line calls
carried through its network and/or terminating to its fixed line customers.
The Company's data and other network service revenues include charges for
broadband, leased lines, Ethernet-based and Internet Protocol (IP)-based services. These
services are used for broadband Internet, and domestic and international private data
networking communications. Its domestic data services consist of broadband data services
and private networking solutions. Its broadband data services include digital subscriber line
(DSL) broadband Internet service, and Fibr, a broadband service for high-speed service,
which is delivered over fiber optic cable connectivity. Its miscellaneous services provide
directory advertising, facilities management, outsourcing, rental fees and other services.
b. Jobs Accomplished
Mr. Ben Toreja, the supervisor of the company, assigned me in the MDF or Main
Distribution Frame Department as an assistant in the inside plant. Mr. Atoy Villegas, the
senior technician, oriented me and my fellow practicum students on the MDF mainly on its
function in the business and how to repair it. He also introduced to us the switching room
where the switches and routers, configured by the main branch, used to distribute the
internet and telephone lines coming from the Manila mostly to the area of Tanauan. He also
discussed to us about their job as the technician for the area of Tanauan, Talisay, Malvar and
Sto. Tomas. Our task that we did for 300 work hours are the following:
MDF plant related tasks and repairs
This is the main job that we did in this training, taught by the technicians in PLDT
Tanauan area. We are responsible in taking care of the MDF inside plant. It is where the
telephone lines are located and distributed outside the plant to the area of Tanauan, and
other areas of Talisay, Malvar and Sto. Tomas. The telephone line per each subscriber is
assigned on their designated port slots. The company has a database system where all the
operating telephone lines are stored.
The database system that PLDT uses came from Clarity OSS. We are authorized to
access the system using Sir Atoy’s account for verification purposes of the technicians of
PLDT and contractors from Fiber Homes when they call to the inside plant. We can view all
operating telephone numbers in the Philippines, and the recent fault ticket that the
subscriber reported. In the recent fault tickets that was searched, we can see who reported
the number, the telephone number, the date created by the system, the closing ticket date,
the fault itself, and we can also view all of the fault ticket of the subscriber. In the telephone
number that was searched, we can see the name of the subscriber, the address of his or her
house, the address of the PLDT branch and the locations of the ports and slot numbers from
inside and outside plants. There are two port slots in the MDF inside plant, the Direct Feed
or the Primary port and the Secondary port.
The Direct Feed or the Primary port is the main port that was distributed to the area
where we can test the telephone line if functional. We can identify whether the telephone
line is on dial tone, busy tone, shorted from the outside plant and no sound at all using the
telephone tester in the office. There is an excel file created by the technicians to track easily
the specific telephone line to test. There are labels in the inside plant where those telephone
lines are distributed to their respectful cabinet and port numbers from the outside. And
each port has different telephone number.
 The Secondary port is the port that provides internet connection to the subscriber
depending on the plan he or she bought. We can test both the telephone line and the
internet using the telephone and router tester provided by the company. These are
connected to the switching room that distributed to the area. There are tag, shelf, port and
slot numbers in identify where the telephone line is located. If the technicians instructed us
to change the connection, we trace it manually.

We trace the jumper wires specified for the telephone line for changing ports and
verification. Some of the ports are malfunctioned depending on the fault. If the fault is no
internet connection, the company will reconfigure the router where the specific telephone
line is placed and change the position of the secondary port. If the fault is about the
telephone line, we change the port of the primary port depending on where the technician
relocates the telephone line in the outside plant.
Modem testing
Some of the customers having malfunctioning modem due to antiquity. The
technicians instructed us to test the modem if we can turn it on, can sync to the internet
connectivity, UTP ports and Wi-Fi module are functional. If the modem does not turn on, we
change the adapter and when it still not turn on, we report it to the technician right away. If
the modem can be turn on, we will reset it to factory settings to become functional again.

Closing and Returning Fault Tickets

When the technicians successfully repaired the trouble of the subscriber with a fault
ticket, we were tasked to close it that was assigned each of them. They also have a database
system for the fault tickets around the Philippines and it is called APMS. We can view all the
fault tickets that were accomplished throughout the year, the open fault tickets a month,
and the returned fault ticket came from contractors. We are authorized to use the
supervisor’s account in closing and returning fault tickets that were accomplished on the
work hours. Some of the fault tickets need to return to VASNET or the main system due to
technical reasons.