2016 Best Call Center Service Reviews and Comparisons

Rank #1 #2 #3 #4 #5 #6 #7 #8 #9 #10

10-9 Excellent All West Call TeleDirect Specialty Xact GO-ANSWER AnswerConne Call Experts Contact One OnBrand24 CMS Call
8-6 Good Center Answering Telesolutions ct Center
5-4 Average Service
3-2 Poor
1-0 Bad

Ratings 9.35 9.25 9.23 9.20 9.18 8.88 8.80 8.73 8.63 8.38
Overall Rating 10
Customer Support 9
Inbound Calls 8
Outbound Calls 7
Support Options 6
5
4
3
2
1

Customer Support
Customer Service Score 100% 85% 100% 85% 85% 95% 95% 90% 85% 80%
Appointment-setting
Order Processing
Fluent Spanish
Other Languages
Inbound Calls
Monthly Required Call Volume 30 Minutes 29 Minutes None None None 150 Minutes 62.5 Minutes 100 minutes None None
Monthly Required Invoice $78 None None None $50 None $50 $95 $2500 None
24/7 Call Center Operation
Outbound Calls
Surveys
Scheduled Call Back
Lead Generation
Cold-Calling
Support Options
Client Support Score 100% 95% 100% 90% 80% 100% 90% 100% 80% 80%
Email
Live Chat