Year Beg Value Spend Gain End Value Year Beg Value Spend Gain End Value Year Beg Value Spend Gain End Value Aug 2000 $1 million $40,000 -0.225 $744,000 Aug 2000 $1,000,000 $40,000 0.123 $1,078,080 Aug 2000 $1 million $40,000 -0.051 $911,040 Aug 2001 $744,000 $40,800 -0.164 $587,875 Aug 2001 $1,078,080 $40,800 0.059 $1,098,480 Aug 2001 $911,040 $40,800 -0.053 $824,552 Aug 2002 $587,875 $41,616 0.099 $600,339 Aug 2002 $1,098,480 $41,616 0.044 $1,103,366 Aug 2002 $824,552 $41,616 0.072 $838,916 Aug 2003 $600,339 $42,448 0.112 $620,374 Aug 2003 $1,103,366 $42,448 0.056 $1,120,329 Aug 2003 $838,916 $42,448 0.084 $863,371 Aug 2004 $620,374 $43,297 0.115 $643,441 Aug 2004 $1,120,329 $43,297 0.041 $1,121,190 Aug 2004 $863,371 $43,297 0.078 $884,040 Aug 2005 $643,441 $44,163 0.081 $647,819 Aug 2005 $1,121,190 $44,163 0.019 $1,097,490 Aug 2005 $884,040 $44,163 0.050 $881,870 Aug 2006 $647,819 $45,046 0.115 $672,091 Aug 2006 $1,097,490 $45,046 0.054 $1,109,275 Aug 2006 $881,870 $45,046 0.085 $907,536 Aug 2007 $672,091 $45,947 -0.087 $571,669 Aug 2007 $1,109,275 $45,947 0.057 $1,123,938 Aug 2007 $907,536 $45,947 -0.015 $848,664 Aug 2008 $571,669 $46,866 -0.181 $429,814 Aug 2008 $1,123,938 $46,866 0.076 $1,158,929 Aug 2008 $848,664 $46,866 -0.053 $759,704 Aug 2009 $429,814 $47,804 0.067 $407,605 Aug 2009 $1,158,929 $47,804 0.097 $1,218,904 Aug 2009 $759,704 $47,804 0.082 $770,276 Aug 2010 $407,605 $48,760 0.118 $401,189 Aug 2010 $1,218,904 $48,760 0.049 $1,227,481 Aug 2010 $770,276 $48,760 0.084 $781,762 Aug 2011 $401,189 $49,735 0.227 $431,234 Aug 2011 $1,227,481 $49,735 0.051 $1,237,811 Aug 2011 $781,762 $49,735 0.139 $833,779 Aug 2012 $431,234 $50,730 0.230 $468,020 Aug 2012 $1,237,811 $50,730 -0.025 $1,157,405 Aug 2012 $833,779 $50,730 0.103 $863,312 Aug 2013 $468,020 $51,744 0.213 $504,942 Aug 2013 $1,157,405 $51,744 0.055 $1,166,472 Aug 2013 $863,312 $51,744 0.134 $920,318 Aug 2014 $504,942 $52,779 0.010 $456,685 Aug 2014 $1,166,472 $52,779 0.025 $1,141,535 Aug 2014 $920,318 $52,779 0.018 $882,721 Aug 2015 $456,685 $53,835 0.112 $447,969 Aug 2015 $1,141,535 $53,835 0.053 $1,145,348 Aug 2015 $882,721 $53,835 0.083 $897,269 Aug 2016 $447,969 $54,911 0.136 $446,514 Aug 2016 $1,145,348 $54,911 0.000 $1,090,437 Aug 2016 $897,269 $54,911 0.068 $899,638 Aug 2017 $446,514 $56,010 0.200 $468,605 Aug 2017 $1,090,437 $56,010 0.008 $1,042,703 Aug 2017 $899,638 $56,010 0.104 $931,366 Aug 2018 $468,605 Aug 2018 $1,042,703 Aug 2018 $931,366
Ward A. Thompson v. City of Lawrence, Kansas Ron Olin, Chief of Police Jerry Wells, District Attorney Frank Diehl, David Davis, Kevin Harmon, Mike Hall, Ray Urbanek, Jim Miller, Bob Williams, Craig Shanks, John Lewis, Jack Cross, Catherine Kelley, Dan Ward, James Haller, Dave Hubbell and Matilda Woody, Frances S. Wisdom v. City of Lawrence, Kansas Ron Olin, Chief of Police David Davis, Mike Hall, Jim Miller, Bob Williams, Craig Shanks, John L. Lewis, Jack Cross, Kevin Harmon, Catherine Kelley, Dan Ward and James Haller, Jr., 58 F.3d 1511, 10th Cir. (1995)
David Freemantle - What Customers Like About You - Adding Emotional Value For Service Excellence and Competitive Advantage-Nicholas Brealey Publishing (1999)