2.

2
2.1
Agree to Collection
Recommend
Strategy(Dunning
Collection Strategy
Plan)

2.5
2.3 2.4 2.6
Delinquencis 2.7
Determine Run Update Review Collectors
identified and Review
Delinquency Using Collection Summary and Collector
Collection Summary Delinquencies
Scoring Data Program Assignment
data updated

2.9
Sent Pre - Process
2.8 Contact 2.10 Customer
Start Collection Courtesy Invoice Y Payment
Work Reminder(Soft Paid?
Dunning
Letter)
N

2.11
2.12
Send 1st Dunning Y
Invoice Paid?
Letter(Regular))

2.16 2.18
2.13 2.14 2.15 2.17
Select Customer Credit Memo Will
Contact Customer Dispute Y Legitimate Y Submit Dispute for
Transaction and be created for
for Payment Identified? Dispute? Approval
Capture Dispute Info Approved dispute

Y
2.19 Send 2nd 2.20 Invoice
Dunning Letter Paid?

Y
N

2.25Further
Collection Acton
required

N
2.26
2.22 Select Customer 2.27 2.28
2.21 2.24
Invoice 2.23 Transaction and Submit Collection
Dispute N Y Legitimate Y
Adjustment Request Adjustment Capture Adjustment for Adjustment
Resolved? Adjustment?
Required? Adjustment Approval Processed
Information
 2.2
2.1
Agree to Collection
Recommend
Strategy(Dunning
Collection Strategy
Plan)

2.5
2.3 2.4 2.6
Delinquencis 2.7
Determine Run Update Review Collectors
identified and Review
Delinquency Using Collection Summary and Collector
Collection Summary Delinquencies
Scoring Data Program Assignment
data updated

2.9
Sent Pre - Process
2.8 Contact 2.10 Customer
Start Collection Courtesy Invoice Y Payment
Work Reminder(Soft Paid?
Dunning
Letter)
N

2.11
2.12
Send 1st Dunning Y
Invoice Paid?
Letter(Regular))

2.16 2.18
2.13 2.14 2.15 2.17
Select Customer Credit Memo Will
Contact Customer Dispute Y Legitimate Y Submit Dispute for
Transaction and be created for
for Payment Identified? Dispute? Approval
Capture Dispute Info Approved dispute

Y
2.19 Send 2nd 2.20 Invoice
Dunning Letter Paid?

Y
N

2.25Further
Collection Acton
required

N
2.26
2.22 Select Customer 2.27 2.28
2.21 2.24
Invoice 2.23 Transaction and Submit Collection
Dispute N Y Legitimate Y
Adjustment Request Adjustment Capture Adjustment for Adjustment
Resolved? Adjustment?
Required? Adjustment Approval Processed
Information