‫‪Subscription Form -‬‬ ‫اﺳﺘﻤﺎرة اﻟﺘﺴﺠﻴﻞ ‪-‬‬

‫‪About you‬‬ ‫اﻟﺘﻔﺎﺻﻴﻞ اﻟﺸﺨﺼﻴﺔ‬

‫اﻟﻔﺎﺿﻞ‬ ‫اﻟﻔﺎﺿﻠﺔ‬ ‫اˆﻧﺴﺔ‬ ‫اﻟﺪﻛﺘﻮر‬ ‫أﺧﺮى‬

‫‪Mr.‬‬ ‫‪Mrs.‬‬ ‫‪Miss‬‬ ‫‪Dr.‬‬ ‫‪Other‬‬

‫‪Full name‬‬ ‫اﺳﻢ اﻟﺜﻼﺛﻲ‬

‫‪Family Name‬‬ ‫اﻟﻘﺒﻴﻠﺔ‬

‫‪Gender‬‬ ‫‪Male‬‬ ‫ذﻛﺮ‬ ‫‪Female‬‬ ‫أﻧﺜﻰ‬ ‫اﻟﺠﻨﺲ‬

‫‪Nationality‬‬ ‫اﻟﺠﻨﺴﻴﺔ‬ ‫‪Date of Birth‬‬ ‫ﺗﺎرﻳﺦ اﻟﻤﻴﻼد‬

‫‪Mobile No.‬‬ ‫اﻟﻨﻘﺎل‬ ‫‪Other No.‬‬ ‫رﻗﻢ آﺧﺮ‬

‫‪Email‬‬ ‫اﻟﺒﺮﻳﺪ اﻟﻜﺘﺮوﻧﻲ‬

‫‪ID No.‬‬ ‫رﻗﻢ اﻟﻬﻮﻳﺔ‬

‫اﻟﺒﻄﺎﻗﺔ اﻟﺸﺨﺼﻴﺔ‬ ‫ﺑﻄﺎﻗﺔ إﻗﺎﻣﺔ‬ ‫ﺟﻮاز ﺳﻔﺮ‬

‫‪Type of ID‬‬ ‫ﻧﻮع اﻟﺒﻄﺎﻗﺔ‬
‫‪National ID‬‬ ‫‪Resident Card‬‬ ‫‪Passport‬‬

‫‪Location‬‬ ‫اﻟﻌﻨﻮان‬

‫‪P.O.Box‬‬ ‫ص‪ .‬ب‬ ‫‪House No.‬‬ ‫رﻗﻢ اﻟﻤﻨﺰل‬

‫‪Way No./‬‬ ‫رﻗﻢ اﻟﺴﻜﺔ‪/‬‬

‫‪P.C.‬‬ ‫ر‪ .‬ب‬
‫‪Street Name‬‬ ‫رﻗﻢ اﻟﺸﺎرع‬

‫‪Products and Services‬‬ ‫اﻟﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت‬

‫‪Select your Desired Home Broadband Package.‬‬ ‫اﻟﺮﺟﺎء إﺧﺘﻴﺎر ﺑﺎﻗﺔ اﻧﺘﺮﻧﺖ اﻟﻤﻨﺰﻟﻲ اﻟﻤﻄﻠﻮﺑﺔ‪.‬‬
‫‪ 20‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫ا‪°‬ﺳﺎﺳﻴﺔ‬ ‫ﺑﻠﺲ ‪ 50‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫أﻟﺘﺮا ‪ 150‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫ﺟﻴﺠﺎ ‪ 1‬ﺟﻴﺠﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬
‫‪Basic 20 Mbps‬‬ ‫‪Plus 50 Mbps‬‬ ‫‪Ultra 150 Mbps‬‬ ‫‪Giga 1 Gbps‬‬

‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬ ‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬ ‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬

‫‪DOUBLE YOUR SPEED‬‬ ‫‪DOUBLE YOUR SPEED‬‬ ‫‪DOUBLE YOUR SPEED‬‬
‫‪ 40‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫‪ 100‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫‪ 300‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬
‫‪40 Mbps‬‬ ‫‪100 Mbps‬‬ ‫‪300 Mbps‬‬
‫ﻋﺮوض‬
‫___________ ‪Promotion‬‬

‫أﻗﺮ ﺑﺄن اﻟﺒﻴﺎﻧﺎت اﻟﺘﻲ أوردﺗﻬﺎ ﺑﻬﺬه اﺳﺘﻤﺎرة ﺻﺤﻴﺤﺔ ﺗﻤﺎﻣ‪ £‬وﺑﺄﻧﻨﻲ أﻗﺒﻞ ﺷﺮوط وأﺣﻜﺎم ﻋﻘﺪ‬
‫أواﺻﺮ ﺑﻌﺪ أن اﻃﻠﻌﺖ ﻋﻠﻴﻬﺎ‪.‬‬
‫‪I acknowledge that the information I have provided on this form is‬‬
‫‪correct and I have read and accepted Awasr Contract Terms and‬‬
‫‪Conditions:‬‬

‫‪Signature‬‬ ‫ﺗﻮﻗﻴﻊ اﻟﻤﺸﺘﺮك‬ ‫‪Please be sure to include the following‬‬

‫‪with this form:‬‬
‫‪Date‬‬ ‫اﻟﺘﺎرﻳﺦ‬ ‫‪• Copy of : Type of ID‬‬

‫‪For Official Use Only‬‬ ‫ﻟﺳﺘﻌﻤﺎل اﻟﺮﺳﻤﻲ‬

‫‪Customer Tag ID‬‬ ‫اﻟﺮﻣﺰ اﻟﺘﻌﺮﻳﻔﻲ ﻟﻠﻤﺸﺘﺮك‬

‫)‪Signature (& Stamp‬‬ ‫اﻟﺨﺘﻢ )واﻟﺘﻮﻗﻴﻊ(‬

Terms and conditions for Awasr Home customers
Welcome to the Awasr family. Our core values as a company are to be Simple, Caring,
Agile and Smart. We try to make sure these values are part of everything we do.
Importance of these terms and conditions
These terms and conditions are important. Please read them carefully.
Commencement of Agreement and Term
You are legally bound by the terms of this agreement ("Agreement") from the time
when you place an order.
Your minimum commitment period under this Agreement is twelve (12) months from
the date the service is activated.
You can upgrade your speed at any time with no additional upgrade charges.
However, you will have to pay the higher monthly fees for the package to which you
upgrade from the date of your next bill.
A downgrade is permissible only after the first six months of the minimum
commitment period subject to you paying a downgrade fee of OMR 5, plus the
discount applied under any promotional package that you subscribed to.
Termination
You can terminate the service provided to you ("Service") at any time, subject to
payment of the applicable termination charges as follows:
(a) If you terminate the Service before activation, you will have to pay a charge of 10
OMR for termination.
(b) If you terminate the Service after activation but within the minimum commitment
period then your termination charge will be OMR 90 plus the discount applied
under any promotional package that you subscribed to.
(c) After completing the minimum commitment period, you can terminate the
Service by giving Awasr 3 months’ notice.
You may terminate your Service only by visiting any Awasr outlet (store) and signing
a Termination request form.
On termination, you must return all equipment we have provided to you
("Equipment") and you must pay for all Equipment that is damaged or that you are
unable to return to us.
After the minimum commitment period, this agreement automatically continues
indefinitely until you terminate your Service.
Coverage and Services
You agree that you will not use the Services provided to you, or allow anyone else to
use them, in a way which breaks any laws or infringes anyone’s legal rights, or for
abusive, illegal, or fraudulent purposes, or to annoy anyone or to interfere with
anyone else’s use of our services.
We reserve the right to remove any material from our servers which we consider, in
our reasonable opinion, to breach the terms of this Agreement, or to breach any law,
or to be contrary to good morality or Islam.
The Services provided to you may be changed, modified, advanced, suspended or
removed by us or we may introduce substitute or new services. We will notify you 30
calendar days before any such change.
You agree to indemnify us against all claims and liabilities and to meet any losses
that we may incur as a result of your use of the Services. You are responsible for the
use or misuse of the Service by any person you allow to use the Service we provide
to you.
You must not resell, in any way whatsoever, the whole or any part of the Services we
provide to you, nor must you make the Services available in any other premises than
the one in which we installed the Services.
If you use Services in any way that may negatively impact our network or the
provision of any of our services, we may restrict or suspend your use of the Services.
We may use traffic prioritization policies at any time to improve the overall
performance among our customers. It may not be possible for you to achieve your
desired or expected speed or latency for connections to servers outside the Awasr
network.
The integrity or quality of the data or information you send or receive via the
Services may be affected or compromised due to the configuration of our network.
Fair Usage Policy
Excessive use of the Services beyond that which, in our reasonable discretion, we
consider to be normal and reasonable may result in us temporarily throttling the
Services which may impact the desired or expected speed.
Equipment
• Unless agreed otherwise, Equipment supplied to you by Awasr shall remain the
property of Awasr. You are responsible for keeping all Equipment in good
condition, and for the security, protection from unauthorized access, and loss of
or damage to the Equipment, apart from normal wear and tear.
• If any damage is caused to Equipment supplied to you by Awasr which requires
that equipment to be repaired or replaced you will be required to pay charges for
repair of the Equipment or supply of new Equipment along with a charge for
installation and delivery of any new Equipment.
• We will be entitled to inspect or test any Equipment remotely or otherwise at
such times as may be agreed between us.
• You will not, and will ensure that any users do not, remove or obscure any logo or
writing on Equipment given to you.
• You will not, and will ensure that other parties do not, tamper with or attempt to
repair or service the Equipment or allow any party other than Awasr to do so. Any
attempt to do this may invalidate the manufacturer’s warranty.
• You will not sell any Equipment, place a charge on it or otherwise transfer or give
up ownership of the Equipment or allow any third party to acquire a legal interest
in the Equipment.
• The Equipment supplied to you is subject to the stock available, and replacement
Equipment may not be the same as the Equipment it replaces.
• You agree not to use any hardware or Equipment provided by Awasr to connect
to internet services provided by any other internet service provider. If you do, we
reserve the right to terminate your Service.
Charges
• In some circumstances, we may require you to pay a deposit to us before we
connect your Services.
• You agree to pay us the relevant charges for the provision of the Services,
whether you or someone else uses the Services.
• All your account charges will be billed once a month at the end of each bill cycle.
• You must pay your account balance in full each month by the due date which is
within 30 days of the invoice date. Not receiving an invoice is not an excuse for
not paying your standard monthly charge. If you don’t receive an invoice for any
month you must pay your monthly charges within 5 weeks of the end of that
month.
• You may pay your monthly bill by visiting any Awasr store or you may pay online
or via any Awasr channels.
• Failure to pay by due date will result in temporary disruption or suspension of
services. Until you pay the outstanding amount in full, the services will not be
restored.
• In case of failure to pay any amount:
o More than 30 days after the due date – Services will be reduced
o More than 60 days after the due date – we shall suspend the Services.
• You can overpay your invoice and such overpayment will appear as a credit on
your account.
• In case you are unable to pay by the due date specified in our invoices or you do
not agree with the invoice amount, please contact us before the due date of
payment for the resolution.
Limitation of Liability
To the greatest extent permitted by law we exclude any liability of any kind (whether
in contract, tort, equity or otherwise) to you or anyone claiming through you, relating
to any loss of profits or revenue, loss of data, lost business or missed opportunities,
wasted expenditure or savings you might have had, or any form of indirect or
consequential loss whatsoever.
Disconnection of Services
We can bar, re-direct or restrict your use of any, or all of, the Services or disconnect
your connection if:
• You do not abide by the terms and conditions in this Agreement;
• You behave in an abusive, offensive, or malicious way, or use any of our services
in an offensive way;
• We suspect you of using the Services for any illegal or fraudulent activity; or
• If we suspend your use of the Services, we will try to contact you before doing so.
Where we bar, re-direct or restrict the Services all charges will continue to apply.
Transferring Responsibilities
Your interests in this Agreement are personal to you and you may not transfer or
on-sell the Agreement or any benefit or obligation under it to another person
without our consent.
Notices and Variations of Charges, Pricing Plans and Terms & Conditions
We may change this Agreement and any Services at any time, and you will be legally
bound by these changes. Changes will be posted on our website. Please check this
regularly for updates.
THE LATEST COPY OF OUR TERMS AND CONDITION CAN BE FOUND ON OUR
WEBSITE
Subcontracting
We shall be entitled to subcontract or delegate the performance of any of our rights
or obligations under this Agreement but any such subcontracting or delegation will
not relieve us from liability for performance of any such obligation.