UIDAI

Unique Identification Authority of India

Planning Commission, Govt. of India (GoI),
3rd Floor, Tower II,
Jeevan Bharati Building,
Connaught Circus,
New Delhi 110001

Registrar On-Boarding
Process
Version 1.1

Release Date: 17-Aug-2010

Registrar On-Boarding process is a reference document for UIDAI & Registrar

officials involved in on-boarding & activation of specific Registrars. This
document provides detailed guidelines & steps for ensuring that a Registrar’s
systems get aligned to UIDAI to begin resident enrolments.
UID Authority of India

RG 1. Table of Contents
RG 1. Table of Contents ................................................................
............................................................................ 2
RG 2. Document Control ................................................................
........................................... 3
RG 2.1 Revision History ................................................................
........................................... 3
RG 2.2 How to Read This Document ..........................................................
.......................... 3
RG 2.3 Legends ......................................................................................
................................ ...................... 4
RG 2.4 Abbreviations used ................................................................
....................................... 4
RG 3. Process Overview ................................................................
............................................................................ 5
RG 3.1 Goals & Objectives ................................................................
....................................... 5
RG 3.2 Scope .........................................................................................
................................ ......................... 5
RG 3.3 Prerequisites for Process ...............................................................
............................... 5
RG 3.4 End of Process ................................................................
............................................................................. 6
RG 3.5 Roles & Responsibilities................................................................
................................. 6
RG 4. Process Details ................................................................
............................................................................... 9
RG 4.1 Registrar On-Boarding
Boarding Process Flow ...............................................
................................ 9
RG 4.2 Registrar On-Boarding
Boarding Process Description ....................................
................................ 10
RG 4.3 Manage UIDAI-Registrar
Registrar Interface Sub Process Flow....................... 13
RG 4.4 Manage UIDAI-Registrar
Registrar Interface Sub Process Description ............. 14
RG 4.5 Align Process & Technology Sub-process
Sub Flow ................................ 17
RG 4.6 Align Process & Technology Sub-process
Sub Description ...................... 18
RG 5. Annexure .....................................................................................
................................ ..................... 24
RG 5.1 Standards & Guidelines ...............................................................
............................... 24
RG 5.1.1 JWG Structure ................................................................
...................................... 24
RG 5.2 Formats, Templates & Checklists ..................................................
................................ 24
RG 5.2.1. Registrar – UIDAI Readiness Checklist.....................................
................................ 24
RG 5.2.2. Registrar – UIDAI Integration Project
Pr Plan ............................... 24
RG 5.2.3. MoU Template ................................................................
...................................... 24
RG 5.2.4. Issue Tracker ................................................................
....................................... 24

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UID Authority of India

RG 2. Document Control

RG 2.1 Revision History

Versio Release
Nature of Change
n No Date
1.1 17th Aug First release version aligned to software version 1.1
2010

RG 2.2 How to Read This Document

This process document is organised as under:

1. Process Overview
a) Goals and Objectives: The section provides a description of what this
process document intends to accomplish.
accomplish. The objectives
objective represent
specific measurable outcomes of this process document.
document
b) Scope: This section lists the key activities covered in this process
document.
c) Prerequisites for Process: This section lists criteria that need to be
fulfilled before the enrolment process covered in the scope of this
document begins.
d) End of Process: This section informs what the output of the process is. is
2. Process Details
a) Process Flowcharts: Flowchart diagrams are used to define process
proc in
this document, showing the steps as boxes of various kinds, and their
order by connecting these with arrows. This diagrammatic
representation gives a step-by-step
step step process flow. Process step is
represented in these boxes, and arrows connecting them represent
r
flow / direction of flow of data/information.
/information. Refer the Legends section
to understand the significance of various symbols used in flowchart.
b) Process Description: Process description is used for each flowchart to
convey to the reader, a detailed description
description of each process step and
references to annexure/other processes and sub processes. Refer
Abbreviations used section for deciphering abbreviations used in the
descriptions.
3. Annexure
a) Standards and Guidelines: This section describes the standards
recommended
commended by UIDAI that need to be referred to during the
enrolment process. Guidelines are provided to streamline the
processes and help achieve better quality output.
b) Formats, Templates & Checklists: This section consists of sample
formats of various forms
forms and checklists used in the scope of this
process.

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UID Authority of India

RG 2.3 Legends
Signifies Start /End of Process

Signifies Activity/Task

Signifies an off page reference of a Sub Process

Signifies a Decision Box

Signifies a Reference to either a Guideline(G), Form(F)

or Quality Check point (Q) depending on the text used
inside the circle

Signifies an external process being referred

RG 2.4 Abbreviations used

• UID - Unique Identification
• UIDAI - Unique Identification Authority of India
• DDSVP - Demographic
graphic Data Standards and Verification Procedure
• KYR - Know Your Resident
• KYR+ - Fields required in addition to KYR fields required by the
Registrars
• PoI - Proof of Identity
• PoA - Proof of Address
• DoB - Date of Birth
• RGI - Registrar General of India
• TIN - Temporary Identification Number provided by RGI
• NGO - Non Government Organisation
• CSO - Civil Society Outreach

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UID Authority of India

RG 3. Process Overview

RG 3.1 Goals & Objectives

This document is intended to provide necessary
necessary inputs to the UIDAI members
& probable Registrars to ensure correct processes & technology interlock
points are defined between the two entities to carry out enrolment,
authentication and other related activities.

The objective is to provide detailed guidelines for on-boarding

boarding the Registrars,
signing the MoU / Legal contract, aligning processes and technology
components and equipping the Registrar with relevant standards, processes
& procedures to begin resident enrolments.

RG 3.2 Scope
A Registrar is a department
rtment/undertaking of the Central or State Government
or a reputed Non-Governmental
Governmental Organization with whom the UIDAI has
entered into a Memorandum of Understanding (MoU) for on-field field
implementation of the UID Project.
Project Registrars can be of following categories:
categor
• State governments & their departments
• Central Government Ministries & their undertakings/committees
undertakings/committees such
as (but not limited to):
to)
- Registrar General of India (RGI) under Ministry of Home Affairs
- Oil PSUs under Ministry of Petroleum
• Large Public & Private
Priv sector organizations such as (but not limited to):
- Public sector banks
- Public sector insurance organizations
- Public sector telecom organizations
- Private sector banks
- Private sector insurance organizations
- Private sector telecom organizations

The scope of this process includes:

• Ensuring a legal framework/agreement between the UIDAI and the

Registrar for carrying out enrolments, authentication & other related
activities
• Defining working protocol between the UIDAI and the Registrar
• Aligning processes and technology
technology components between the UIDAI and
the Registrar
• Enabling the Registrar with required standards, processes and
procedures to begin the enrolment activities

RG 3.3 Prerequisites for Process

• Identified State Governments / Central Ministries for participating
participatin in UID
enrolments
• Need expressed by a probable Registrar to participate in UID enrolments

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UID Authority of India

RG 3.4 End of Process

• MoU signed & Implementation Committee set up with the Registrar (for
Government bodies)
• MoU / Legal agreement signed with Public / Private sector units
uni
• Processes & technology followed by Registrar aligned to UIDAI
requirements / standards

RG 3.5 Roles & Responsibilities

Role Organization Responsibilities
Senior UIDAI & • Identify & appoint the nodal officer / Nodal Officer
Manageme Registrar for carrying out Registrar on-boarding
boarding activities
nt
• Identify members of the Joint Working Group
• Support Joint Working Group in resolving any
issues / concerns, if required
Nodal UIDAI • Work with the Registrar’s Nodal officer to schedule
Officer for On-Boarding workshop
Respective
• Share draft MoU document
Registrar
• Share required standards, processes & procedures
with the Registrar team
• Track & fill up Registrar–UIDAI Readiness Checklist
& integration project plan; ensure all deliverables
are shared with the respective stakeholders
stakeh
• Log & track all issues/concerns to closure
• Ensure all identified gaps between UIDAI &
Registrar are addressed
• Share list on empanelled enrolment agencies and
RFP template for hiring enrolment agencies
• Work with UIDAI’s technology team to provide
p
registration no. to Registrar & EAs
• Share details of EA training & certification modules
with Registrar & identified EA
• Work with UIDAI’s technology & logistics team to
provide required data capture APIs & logistics
support
• Share details on certified biometric
c devices
• Work with UIDAI’s IEC team to share resident
communication plan & material
• Finalize process & Turn Around Time for grievance
addressal by the Registrar
• Initiate Introducer Enrolment & Monitoring Process
to ensure Introducers identified by Registrar
Registr are
enrolled in the system & list is available at the time
of enrolment
• Ensure UIDAI representative’s availability during
PoC / Pilot

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UID Authority of India

Role Organization Responsibilities

Nodal Registrar • Ensure a Working Subgroup comprising members
Officer from UIDAI & Registrar organization is set up. The
Th
committee should have representative from
Technology, Process, & IEC (Information,
Communication & Education) domains from both
organizations
• Ensure smooth functioning & active participation of
the Working Subgroup during UIDAI-Registrar
UIDAI
alignment
• Ensure MoU is signed
• Ensure Technology, Process & IEC aspects between
the two organizations are aligned
• Advise UIDAI’s Nodal Officer on modalities for
setting up the On-Boarding workshop & attend the
same; ensure required stakeholders & members of
Working Subgroup attend the workshop
• Provide inputs on current practices followed by the
Registrar
• Share Registrar’s expectations on AADHAAR usage
(number usage, authentication usage, financial
inclusion usage etc.) with UIDAI
• Check if Registrar needs access to biometric
biometr data;
If required, provide public key to enable access to
encrypted data
• Hire enrolment agencies & share their details with
UIDAI
• Identify & train an Admin person from EA who can
carry out ongoing registration of operators,
supervisors & enrolment stations
• Identify supervisors from the Registrar organization who
can monitor the resident enrolment exercise, audit
processes followed by EAs & provide the required
supervision
• Ensure supervisors & EA operators are trained &
certified
• Initiate biometric device procurement either via EA
or another mechanism deemed right by the
Registrar
• Identify officer to whom contact centre may
forward grievances & share contact details of the
officer with UIDAI
• Identify probable introducers & share details in
prescribed template with UIDAI
• Develop & Share detailed enrolment plan and
schedule with UIDAI

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UID Authority of India

Role Organization Responsibilities

Joint UIDAI & • Attend Registrar on-boarding workshop
Working Registrar –
• Ensure integration of resident communication plan
p
Group Detailed
& material
composition &
responsibilities • Ensure integration of KYR+ Software with UIDAI’s
defined in enrolment client
• Ensure deliverables / project plan activities as
mentioned in the Registrar-UIDAI UIDAI Readiness
Checklist/ Integration Project Plan are executed.
executed
• Define the required communication channel, issue
resolution mechanism / escalation mechanism etc.
• Identify any issues or concerns & suggest
appropriate resolution mechanism
• Develop probable queries / grievances that can
come from the beneficiaries & correct responses for
them

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UID Authority of India

RG 4. Process Details

RG 4.1 Registrar On-Boarding

On Process Flow
Registrar On -Boarding
Boarding Process
Registrar UIDAI

Start

In Parallel

3. Identify Nodal 4. Identify Nodal

1. Setup State
Agency & Officer Officer for
Implementation
for UIDAI Registrar On -
Committee
Alignment Boarding
In Parallel

2. Identify Agency
for Receiving 5. Setup Joint 6. Share MoU
Financial Payout Working Group Document
Execution Owner: UIDAI Focal Point for Registrar On-Boarding

from UIDAI

8. Execute
Additional
7. Sign MoU
Documents for
Clarity

9. Manage UIDAI-
UIDAI
10. Align Process Registrar
& Technology Interface Sub
Sub Process Process

11. Resident
Enrolment
Process

End

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UID Authority of India

RG 4.2 Registrar On-Boarding

On Process Description
S.
Step Responsibility Reference
No

Start
In parallel proceed to:
• Step 1. Setup State Implementation
Committee
• Step 3.. Identify Nodal Agency & Officer for
UIDAI Alignment
• Step 4. Identify Nodal Officer for Registrar
On-Boarding

1. Setup State Implementation Committee Registrar’s

Management
The Registrar should set up an implementation
committee (usually headed by Chief Secretary for
the respective state government).
governme It is advisable
to have members from social sector ministries,
planning commission, state census commissioner,
IT Department. The implementation committee
should also have DDG of the UIDAI’s regional
office to serve as the link between UIDAI & the
Registrar.

2. Identify Agency for Receiving Financial Payout Registrar’s

from UIDAI Management
Financial assistance to Registrar comprises ICT
readiness, enrolment cost & incentives for the BPL
residents being enrolled. The assistance can be
given to Registrarr directly OR an identified Nodal
Agency.

3. Identify Nodal Agency & Officer for UIDAI Registrar’s

Alignment Management
Registrar’s management should designate a nodal
officer (of sufficient seniority) who can coordinate
all activities required for implementing
impleme UIDAI
aligned systems at the Registrar’s end.

4. Identify Nodal Officer for Registrar On-Boarding

On UIDAI’s
Management
UIDAI’s management needs to identify a Nodal
Officer who will coordinate all activities on behalf
of UIDAI. This Nodal Officer should preferably be
a government official with required signing
authorities.
In parallel, proceed to:
• Step 5. Setup Joint Working Group
• Step 6.. Share MoU Document

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UID Authority of India

S.
Step Responsibility Reference
No

5. Setup Joint Working Group Registrar Nodal RG 5.1.1

Officer & JWG
Joint Working Group comprising representatives
UIDAI’s Nodal Structure
from UIDAI & Registrar organization should be set
Officer
up. The committee should have representative RG 5.2.1.
from following domains (from both organizations): Registrar –
UIDAI
• Technology
Readiness
• Process
Checklist
• IEC (Information, Communication &
Education) RG 5.2.2.
• Applications Registrar –
UIDAI
The detailed responsibility of the committee is
Integration
available in section RG 5.1.1 JWG Structure of
Project Plan
this document. The specific deliverables / project
plan activities are detailed in RG5.2.1 Registrar-
Registrar
UIDAI Readiness Checklist and RG5.2.1 Registrar-
UIDAI Integration Project Plan.
As the committee
tee is formed, respective
communication channel, issue resolution
mechanism / escalation mechanism etc. should be
defined.
Proceed to Step 10.. Align Process & Technology
Sub Process.

6. Share MoU Document UIDAI’s Nodal RG 5.2.3

Officer MoU
Prepare the MoU Document (refer RG 5.2.3 MoU
Template
Template as a template) after incorporating
Registrar’s details / requirements and in
consultation
ltation with UIDAI’s Legal team.
The MoU sets out the general and broad-based
broad
intentions of both the parties for collaboration and
for facilitation of subsequent agreements and
documents relevant for the UID implementation.

7. Sign MoU Registrar Nodal

Officer
Ensure that the MoU gets signed by the required
stakeholders in due time.

8. Execute Additional Documents for Clarity UIDAI’s Nodal

Officer
In the interest of clarity and to reduce ambiguity,
the UIDAI may execute additional agreements
agree
and documents to capture details about
implementation of UID Project with Registrars.
In parallel, proceed to:
• Step 9. Manage UIDAI-Registrar
UIDAI Interface
• Step 10. Align Processes & Technology

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UID Authority of India

S.
Step Responsibility Reference
No

9. Manage UIDAI-Registrar
Registrar Interface Sub
S Process UIDAI’s Nodal RG 4.3
Officer & Manage
Initiate sub process RG 4.3 Manage UIDAI-
Registrar Nodal UIDAI-
Registrar Interface to manage the interface
Officer Registrar
between the two organizations. This sub process
Interface
also guides on mechanisms to track & close issues
Sub Process
that may arise while on--boarding a Registrar. This
is a joint activity led by UIDAI’s Nodal Officer &
supported by Registrar Nodal Officer.

10. Align Processes & Technology Sub Process Registrar Nodal RG 4.5
Officer & Align
Initiate sub process RG 4.5 Align Processes &
UIDAI’s Nodal Processes &
Technology to get the Registrar ready for rollout.
Officer Technology
This is a joint activity led by Registrar Nodal
Sub Process
Officer & supported by UIDAI’s Nodal Officer.

11. Resident
sident Enrolment Process Registrar Nodal External
Officer Process –
Initiate the Resident Enrolment Process to begin
Resident
enrolling residents. The details required for
Enrolment
setting up enrolment centres, resident enrolments
etc. are covered in the Resident Enrolment
process.

End
This process ends when the Registrar’s systems
are aligned to UIDAI & is ready for resident
enrolment.

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UID Authority of India

RG 4.3 Manage UIDAI-Registrar

UIDAI Registrar Interface Sub Process
Flow
Manage UIDAI -Registrar
Registrar Interface Sub Process
UIDAI Registrar

Start

1. Schedule On - 3. Attend On-Boarding

Boarding
Boarding Workshops Workshops

2. Share Standards ,
4. Provide Inputs on
Processes &
Current Practices
Procedures

5. Need Access to
No
Biometric Data?
?

Yes

6. Provide Public Key to

7. Fill up Readiness
Enable Access to
Checklist
Encrypted Data
Q T

No
8. Any Issues / 9. Resolve Issues /
Yes
Concerns ? Concerns

10. Issues/
Issues 11. Suggest Suitable
Owner: UIDAI’s Registrar Focal Point

Yes Concerns No Mechanism for

Resolved
Resolved? Resolution

12. Drive Issue

Resolution to Closure
T

13. Ensure Identified

Return
Gaps are Addressed

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UID Authority of India

RG 4.4 Manage UIDAI-Registrar

UIDAI Registrar Interface Sub Process
Description
S.
Step Responsibility Reference
No

Start

1. Schedule On-Boarding Workshops

Workshop UIDAI’s Nodal
Officer
Schedule various integration workshops at place &
time convenient to both Registrar & UIDAI
officials. Ensure that the workshops have desired
representatives from both the organizations. The
workshops should be organized for integrating the
following domains:
• Project & enrolment plan
• Process & technology
• IEC

2. Share Standards, Processes & Procedures UIDAI’s Nodal

Officer
Share relevant standards,
andards, processes & procedures
with the Registrar’s Nodal Officer to prepare them
for the On-Boarding workshops.
workshop

3. Attend On-Boarding Workshops

Workshop Registrar Nodal
Officer
Attend the various On-Boarding
Boarding workshops and
finalize the required integration points.
points
The Registrar’s Nodall Officer may share their
the
expectations, their AADHAAR usage (number
usage, authentication usage, financial inclusion
usage etc.) with UIDAI before the workshop for
more productive utilization of time.

4. Provide Inputs on Current Practices

Pr Registrar Nodal
Officer
Provide inputs on the current processes &
practices at the Registrar’s end. Flag processes /
steps that may require changes due to alignment.

5. Need Access to Biometric Data? Registrar Nodal

Officer
The KYR demographic data & photograph is
passed on to the database of the KYR+ software.
software
The rest of the biometric data is shared with the
Registrar as an encrypted package using
Registrar’s public key.
Check if the Registrar has any need for fingerprint
& iris data.
• If yes, proceed to Step 6. Provide Public Key to
Enable Access to Encrypted Data
• If no, proceed to Step 7. Fill up Readiness
Checklist

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UID Authority of India

S.
Step Responsibility Reference
No

6. Provide Public Key to Enable Access to Encrypted Registrar Nodal

Data Officer
If the Registrar needs access to biometric data,
Registrar needs to provide their public key to
UIDAI. The biometric data package will be
encrypted using the Registrar’s Public key. Public
key can be obtained from approved certifying
authorities such as Verisign, NIC, etc.

7. Fill up Readiness Checklist UIDAI’s Nodal RG 5.2.1.

Officer Registrar –
Fill up the Readiness Checklist (RG 5.2.1.
UIDAI
Registrar – UIDAI Readiness Checklist)
Checklist & ensure
Readiness
details of all relevant stakeholders, deliverables
Checklist
etc. are captured & passed on to relevant teams
within UIDAI. The most important deliverables /
alignment areas are also covered in RG 4.5 Align
Process & Technology Sub Process.

8. Any Issues / Concerns? UIDAI’s Nodal

Officer
Check if there are any issues or concerns. The
same may be raised by any member of the Joint
Working Group.
• If yes, proceed to Step 9. Resolve Issues /
Concerns
• If no, proceed to Step 13. Ensure Identified
Gaps are Addressed

9. Resolve Issues / Concerns Registrar Nodal RG 5.2.4.

Officer & Issue
Log the issue / concern in the issue tracker (RG
UIDAI’s Nodal Tracker
5.2.4. Issue Tracker). Take appropriate actions to
Officer
resolve the issues. The action items may be
owned by any member of the Joint Working
Group.. The Registrar Nodal Officer & UIDAI’s
Nodal Officer should track the issues & risks &
drive them to closure.

10. Issues/Concerns Resolved? UIDAI’s Nodal

Officer
Check if the identified issues / concerns can be
resolved by normal means within the Joint
Working Group.
• If yes, proceed to Step 13. Ensure Identified
Gaps are Addressed
• If no, proceed to
o Step 11. Suggest Suitable
Mechanism for Resolution

11. Suggest Suitable Mechanism for Resolution Joint Working

Group
Joint Working Group should come up with
appropriate mechanism for
f resolving the issue /
concern.

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UID Authority of India

S.
Step Responsibility Reference
No

12. Drive Issue Resolution

lution to Closure UIDAI’s Nodal RG 5.2.4.
Officer Issue
Track all issues to resolution. Update RG 5.2.4.
Tracker
Issue Tracker on a regular basis.

13. Ensure Identified Gaps are Addressed UIDAI’s Nodal

Officer / Joint
Ensure all identified gaps are addressed &
Working Group
Registrar is aligned to UIDAI
UID requirements

Return
process returns to the calling process
This sub-process
when the management interface with UIDAI &
Registrar are aligned.

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UID Authority of India

RG 4.5 Align Process & Technology Sub-process

process Flow
Align IEC , Process & Technology Sub Process
UIDAI Registrar

In Parallel In Parallel
Start

1. Advise on 2. Hire Enrolment

Empanelled Enrolment Agencies & Share
Agencies Details with UIDAI
T

5. Identify Supervisors
3. Provide Registration
from the Registrar
No. to Registrar & EAs
Organization
Q

6. Ensure Supervisors &

4. Extend EA Training &
EA Operators are A
Certification Modules
Trained & Certified

7. Provide Required
8. Integrate with KYR+
Data Capture APIs & A
Software
Logistics Support

9. Facilitate Certification 10. Initiate Biometric

A
of Biometric Devices Device Procurement

11. Share Resident 12. Integrate Resident

Communication Plan & Communication Plan & A
Material Material

13. Identify Officer to

Whom Contact Centre
May Forward
Grievances

15. Agree on Turn 14. Share Contact

Around Time for Details of the Officer
Grievance Addressal with UIDAI

17. Introducer
16. Identify Introducers
Enrolment &
& Share List with UIDAI
Monitoring Process
T

19. Provide Required

18. Share CSO
Support in Involving
Involvement Plan
CSOs
Owner: Registrar’s Nodal Officer

21. Help in Alignment

20. Identify Areas for
with Required Banks &
Financial Inclusion
other Institutions

23. Ensure UIDAI Rep

22. Share Enrolment
Availability During PoC /
Plan/ Schedule
Pilot
T

Return A

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UID Authority of India

RG 4.6 Align Process & Technology Sub-process

process
Description
S.
Step Responsibility Reference
No

Start UIDAI’s Nodal

Officer &
In parallel, proceed to steps:
Registrar Nodal
1. Advise on Empanelled Enrolment Agencies Officer
7. Provide Required Data Capture APIs &
Logistics Support
ion of Biometric Devices
9. Facilitate Certification
11. Share Resident Communication Plan &
Material
13. Identify Officer to Whom Contact Centre May
Forward Grievances
16. Identify Introducers & Share List with UIDAI
18. Share CSO Involvement Plan
20. Identify Areas for Financial Inclusion
I
22. Share Enrolment Plan/ Schedule

1. Advise on Empanelled Enrolment Agencies UIDAI’s Nodal Empanelled

Officer Agencies list
Share list on empanelled EAs & sample RFP with
& sample
the Registrar. The sample RFP details the
RFP
expected responsibilities & deliverables
deli of EAs.
template
Advise Registrar to review the RFP in light of published on
their own needs & follow their procurement portal
process for hiring the EA / EAs.

2. Hire Enrolment
ment Agencies & Share Details with Registrar Nodal Template in
UIDAI Officer Technology
integration
Registrar to follow their internal processes for
kit
hiring the enrolment agency. Registrar can select
an EA from the list shared by UIDAI or hire
another EA (who is not part of the list provided
by UIDAI).
After the enrolment agency is hired, their details
need to be shared with UIDAI for generating the
registration no. The registration no. will be used
for tracking the performance, quality etc. of
various enrolment agencies. In case an
enrolment agency is not registered with UIDAI,
their data will not be accepted for AADHAAR
AADHAA no.
generation.
Provide details of the enrolment agencies in the
template provided in the Technology integration
kit / portal.

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UID Authority of India

S.
Step Responsibility Reference
No

3. Provide Registration No. to Registrar & EAs UIDAI’s Nodal

Officer
Share the details of Registrar & EAS with UIDAI’s
CIDR & get their registration nos. generated.
After the registration no. is generated, share the
same with Registrar & EA.
EA/Registrar should identify & train an Admin
person from EA who can carry out ongoing
registration of operators, supervisors &
enrolment stations.

4. Extend EA Training & Certification Modules UIDAI’s Nodal Published

Officer training
Share details of training & certification modules material &
with the Registrar. Highlight that although certification
training
ning is not mandatory, it is highly details
recommended. The Registrar can take services of
identified training agencies OR conduct the
training programme in-house
house if they have the
capabilities.
Certification is mandatory & all operators need to
be certified.

5. Identify Supervisors
sors from the Registrar Registrar Nodal
Officer
Organization Registrars should also identify
supervisors from their organizations who can
monitor the resident enrolment exercise, audit
processes
es followed by EAs & provide the required
supervision & quality control for the entire
enrolment exercise. The Registrars can also
entrust the responsibility of PoA / PoI document
verification to these Supervisors.

6. Ensure Supervisors
sors & EA Operators are Trained & Registrar Nodal Published
Certified Officer training
material &
Ensure that all identified Registrar’s supervisors
certification
are trained. In addition supervsiors & operators
details
from EAs need to be trained & certified. Registrar
should work with the hired EA to set up their
internal mechanismism for ongoing training &
certification of EAs & for ensuring additional
human capacity to manage contingencies etc.
Proceed to End

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UID Authority of India

S.
Step Responsibility Reference
No

7. Provide Required Data Capture APIs & Logistics

Logistic UIDAI’s Nodal Technology
Support Officer integration
kit
UIDAI’s Nodal Officer should work with UIDAI’s
technology team & ensure the required data
capture APIs & Logistics support is available to
the Registrar.
The details of the same are available in the
Technology Integration Kit, which is part of the
th
over all Registrar On-Boarding
Boarding kit.

8. Integrate with KYR+ Software Registrar Nodal Technology

Officer & integration
The details on how to integrate KYR+ Software is
UIDAI’s Nodal
al kit
available in the Technology integration kit. The
Officer
Registrar’s Technology team should integrate
integ the
KYR & KYR+ software using the steps mentioned
in Technology integration kit.
In case of any problems, get the technology
teams of the two organizations to work together
& integrate the software.
Proceed to End

9. Facilitate Certification of Biometric Devices UIDAI’s Nodal Published

Officer biometric
Share details on certification of biometric
specs &
devices. The biometric devices will be certified by
certification
make & model & details would be available on
procedure
the portal.

10. Initiate Biometric Device Procurement Registrar Nodal

Officer
Initiate the procurement of biometric devices.
The Registrar can choose to either procure the
devices on its own or ask
as EA to procure the
same. UIDAI recommends
recommend that EAs should
procure the devices & manage sufficient
inventory to handle breakdowns, contingencies,
scalability to meet enrolment schedule etc.
Proceed to End

11. Share Resident Communication Plan & Material UIDAI’s Nodal Published
Officer IEC
Work with UIDAI’s IEC
C team & share the required
integration
communication plan & material with the
guidelines
Registrar.

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UID Authority of India

S.
Step Responsibility Reference
No

12. Integrate Resident Communication Plan & Registrar Nodal

Material Officer &
UIDAI’s Nodal
Ensure that the communication plan, content &
Officer
material of the two organizations
ganizations are integrated.
Focus on the grass-root
root level communication plan
to ensure required beneficiaries get enrolled in
the UID program in time bound manner.
Proceed to End

13. Identify Officer to Whom Contact

C Centre May Registrar Nodal
Forward Grievances Officer
Registrar should also identify an Officer to whom
all relevant grievances may be forwarded. The
Joint Working Group should also develop
probable queries / grievances that can come
from the beneficiaries & correct responses
respon for
them. This list of queries/ grievances &
corresponding responses should be shared with
UIDAI’s contact centre to ensure speedy
resolution. The queries/ grievances related to
Registrar that will fall outside this list would be
forwarded to the identified
ified Officer.

14. Share Contact Details of the Officer with UIDAI Registrar Nodal
Officer
Share contact details of the identified officer with
UIDAI. UIDAI will share the same with its Contact
Centre. On an ongoing basis & as required, the
relevant queries/grievance
/grievance will be forwarded to
the officer via Web-based
based portal / email.

15. Agree on Turn Around Time for Grievance Registrarr Nodal Published
Addressal Officer & Grievance
UIDAI’s Nodal Handling
Finalize the process & turn around time for
Officer process
responding to the queries/grievances.
Proceed to End

16. Identify Introducers & Share List with UIDAI Registrar Nodal Introducer
Officer Details
Registrar to identify probable Introducers who
Template in
can help enrol beneficiaries who lack PoA/PoI
Technology
documents.. The examples of Introducers are (but
integration
not limited to) officials from local governance
kit
bodies, elected members, teachers, doctors,
NGOs etc.
UIDAI Nodal Officer should highlight to Registrar
that identifying Introducers is critical to the
objective of the process as Introducer verification
verific
mechanism will ensure inclusion of the weakest &
the most marginalized sections of the society.

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UID Authority of India

S.
Step Responsibility Reference
No

17. Introducer Enrolment & Monitoring Process UIDAI’s Nodal External

Officer Process
Initiate the external process
proces Introducer
Introducer
Enrolment & Monitoring for enrolling the
Enrolment &
Introducers in the UIDAI system.
Monitoring
Proceed to End

18. Share CSO Involvement Plan Registrar Nodal

Officer
Registrar should share their plans for involving
CSOs
Os & NGOs in the UIDAI enrolment process.
Some of the areas where CSOs may be involved
include Introducer system, presence at the
enrolment station, ensuring the marginalized are
enrolled, process & quality audits etc.

19. Provide Required

quired Support in Involving CSOs Published
plan for
UIDAI’s Nodal Officer should work with the CSO
including
management team of UIDAI & ensure details of
marginalized
the local CSOs are shared with the Registrar.
groups
UIDAI may also suggest the possible roles for the
CSOs based on the respective CSOs capabilities
c &
reach.

20. Identify Areas for Financial Inclusion Registrar Nodal

Officer
Identify areas in which financial inclusion benefits
can be extended to Residents. These can include
opening bank accounts, transferring State’s
State’
financial payout to beneficiary’s bank accounts
(such as old age pension, NREGA wages etc.)

21. Help in Alignment with Required Banks & other UIDAI’s Nodal Published
Institutions Officer specs on
Financial
Work with Registrar & required banks & FIs to
Inclusion
ensure financial inclusion benefits
ben are extended
to the beneficiaries, especially the marginalized
groups.

22. Share Enrolment Plan/ Schedule Registrar Nodal Template in

Officer technology
Share the details of enrolment plan – state wise /
integration
district wise / village wise – along with dates,
kit
expected no. of enrolments per day etc. with
UIDAI. These details will help UIDAI plan its
support systems such as media & communication
campaigns, Contact Centre readiness in required
languages, logistics for data transfer to CIDR etc.
for the roll out.
The details of enrolment plan should be shared in
the respective template available in technology
integration kit.

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UID Authority of India

S.
Step Responsibility Reference
No

23. Ensure UIDAI Rep Availability During PoC / Pilot UIDAI’s Nodal
Officer
Based on the enrolment plan shared, ensure a
representative from UIDAI is available during the
initial rollouts for the Registrar. The
representative will provide inputs back to rest of
the UIDAI system for refinement of processes,
communication plans etc.

Proceed to End

End
This sub process returns to the calling process
when the Registrar is completely aligned to
UIDAI requirements.

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UID Authority of India

RG 5. Annexure

RG 5.1 Standards & Guidelines

RG 5.1.1 JWG Structure

JWG structure.pptx

RG 5.2 Formats, Templates & Checklists

C

RG 5.2.1. Registrar – UIDAI Readiness Checklist

Registrar-UIDAI
Readiness Checklist v1.1.xlsx

RG 5.2.2. Registrar – UIDAI Integration Project Plan

Registrar
Onboarding - Project Template.mpp

RG 5.2.3. MoU Template

MoU_with_the_State
_Governments_Version_1 0.docx

RG 5.2.4. Issue Tracker

Issue Tracker.xlsx

1 RG Registrar Onboarding Process Ver 1.1 - Release Page 24 of 24