RESUME

of
Gemma Percy

PERSONAL DETAILS

Address: 6 Benita Place, Leopold, Vic, 3224

Telephone: 0401470229
Email: gemma.percy95@gmail.com

Employment History

April 2017 - Current Peninsula Osteopathy and Allied Health

Receptionist
Responsibilities:
 Ensure the clinic is always kept neat and tidy and presented
professionally.
 Provide exceptional service to clients, those enquiring and
health professionals working within the clinic
 Maintain a professional working environment, including
respectful relationships with co-workers and member of the
community
Adventure Park: Wallington
November 2018 - Current Guest services department
Responsibilities:
 Providing outstanding customer service to guests visiting the
park to ensure that all visitors have an enjoyable experience
inline with the “Best Day Ever” motto
 Assist guests with any queries related to the park or
surrounding areas throughout their visit at the park
 Upholding the cleanliness of the park to ensure it is always
neat and presentable
McDonalds: Leopold & Newcomb, Victoria
December 2013 – May 2017 Shift Supervisor
Responsibilities:
in addition to performing day to day crew member and trainer
duties (as outlined below):
 Supervising people, product and equipment to outstanding
deliver Quality, Service, Cleanliness and Value.
 Ensuring restaurant targets and goals are met through delegating
task and ensuring everyone’s actions contribute to them.
 Following and performing food safety procedures such as temping
product and recording all necessary information.
 Ensuring cash control policy is followed and making deposits.
 Assisting in tracking waste product and stock levels.
 Performing weekly and daily cleaning and maintenance tasks on
products.
April 2013 – December 2013 McDonalds: Leopold, Victoria
Crew Trainer
Responsibilities:
In addition to performing day to day crew member duties (as outlined
below):
 Supervising, training, mentoring and providing ongoing feedback
and support to new and existing crew members.
 Sharing own knowledge and expertise with others.
 Supporting management team to achieve restaurant goals and
targets ensuring everyone’s actions contribute to achieving these.

May 2011 – April 2013 McDonalds: Newcomb & Leopold, Victoria

Crew Member
Responsibilities:
 All facets of Customer Service including Cashier and Order taking
 Working in a team to achieve restaurant goals & targets
 Preparation and service of food and beverages
 Barista and Café duties & service
 Maintaining cleanliness and hygiene standards in the restaurant
 Following food safety, cleanliness and sanitation procedures

EDUCATION / TRAINING

2018 RMIT micro credentials – Diversity-U, Emotional Intelligence and

Prmoting-U

2017 Updated Provide First aide certificate

2015 Completed Medical Reception and Terminology with Wesley Health

2014 – Present (2018 Undertaking Bachelor of Health Science/Bachelor of Osteopathy at

estimated grad year) RMIT University

2014 Completed level 2 first aid training

Completed RSA certificate
Completed Shift Management Excellence course with McDonalds
Australia.

2013 Completed VCE (Year 12)

Bellarine Secondary College
Subjects:
 English
 Mathematical Methods
 Biology
 Physical Education
 Health and Human Development
 Outdoor education

2013 Completed Certificate III in Retail working part time at McDonalds.

2012 Completed Certificate II in Retail working part time at McDonalds.

SKILLS & ABILITIES

Resume of Gemma Percy

  Strong Communication Skills, both in person and over the phone
 Ability to make Decisions and Solve Problems, even when under
pressure
 Ability to obtain and process information
 Ability to work in both a team structure and independent manner
 Ability to plan, organize and prioritize work
PERSONAL QUALITIES

 Highly committed and determined

 Strong work ethic
 Motivation and initiative
 Honest and trustworthy
 Reliable and responsible
 Punctual
 Professional
LEISURE INTERESTS

 Competitive and social netball

 Water sports
 Camping and hiking
 Coaching and development of junior sport
SPECIAL ACHIEVEMENTS

 2017 Drysdale Football Netball Club Senior B grade best and

fairest
 2016 Drysdale Football Netball Club Senior Aggregate Award
 2016 Drysdale Football Netball Club Senior C Grade Best and
Fairest
 2015 Drysdale Football Netball Club under 19’s Team Captain and
Best and Fairest Award
 2014 Drysdale Football Netball Club Senior B Grade Team Captain
 2013 Bellarine Secondary College VCE study score award Physical
Education and Outdoor Environmental Studies
 2008 – 2013 Bellarine Secondary College Consecutive Excellent
Achievement Awards
 2013 Peninsula Netball Association 19 and under League Best and
Fairest and Premiership player.
 2013 Bellarine Secondary College Sports House Captain
 2013 Bellarine Football Netball League & Drysdale Football Netball
Club Senior C Grade Best and Fairest Player
 2012 – 2013 Consecutive Senior C Grade Netball ‘Player’s player’
Awards
 2013 Drysdale Netball Club Under 19’s ‘Player’s Player’ awards
 2012 Drysdale Football Netball Club Senior C Grade Runner Up
Best and Fairest
 2012 Under 17’s Premiership Player and Most Valuable Player
Award
 2012 Senior C Grade premiership player
 2012 Bellarine Secondary College Discipline Based Award
Mathematical Methods
 2011 Impetus Youth Positive Image Award Nomination
REFEREES
Resume of Gemma Percy
 Available on request.

Resume of Gemma Percy