REFERENCE: REF01 ISSUE NO.

ECSO ORIGINAL / SUPERS

ISSUE DATE: EDES SUPPLEMENTS
Samsung Europe Product Support 10/09/2018 /:

ORIGINAL

Title: COMPILED BY:

IZZY MCCROSSAN
Samsung Refrigeration Service Know-How APPROVED BY:
BRYAN THOMPSON

“How To Fix Water Leakage And A

Clogged Drain”

Warning: Electrical Safety Testing must be carried out as per Samsung

guidelines, before and after repair.
SVC Guide Know-how # 1 (Symptom: Water Leakage, clogged drain)

How to fix Water leakage, clogged drain [SSEC NW2-FDR]

Cause Leakage due to too much defrost water in the drain plate
Cause Leakage due to condensation water on the Cover Evap flows outside drain plate
Cause Leakage due to defrost sensor,fuse and heater defect

Error effect Water flowing into the bottom of the fridge room

1. Cause of too much defrost water in the drain plate

.Using product clogged drain hose from foreign particles
.Heater is too far to the drain hose hole, it can’t evaporate the defrost water in time

STEP01 :

① Unclog the drain hose

② Change the new Heater and Clip together Assy parts code DA97-19501A

※ Remark: Pls refer to SVC methods of heater replacement as attached

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SVC Guide Know-how # 1 (Symptom: Water Leakage, clogged drain)

How to fix Water leakage, clogged drain [SSEC NW2-FDR]

Error effect Leakage due to door gasket seal, defrost sensor,fuse and heater defect

2.Check defrost parts related

. Check the sensor position, it will affect the defrost temperature .
. Check the if drain hose and cap drain is the new pattern
. Check the fuse and Heater resistance value

STEP02 :

① Make sure the sensor located on the right of the pipe

② Replace the drain hose and cap drain with the new one [ SVC kits DA82-01415A]
Paste 3 tapes on the back of drain plate

② Check the status of heater(brown wires on the left and right side)
and defrost sensor(two yellow wires) . If it's not working,replace it.

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SVC Guide Know-how # 1 (Symptom: Water Leakage, clogged drain)

How to fix Water leakage, clogged drain [SSEC NW2-FDR]

Error effect Water flowing into the bottom of the fridge room
3. Leakage due to condensation water on the Cover Evap flows outside drain plate
. There is 2mm gap at the bottom of EPS where 2 pieces EPS jointed
Defrost water and condensation water flows through the gap to the bottom beyond the
water drain plate area

. The guiding gutter extension length out of the cover EPS is not enough
Water will splash outside the drain plate

STEP03 :

① Change the new Cover EVAP DA97-11823A

. ①② there is 1 piece of tape W25*L70 cover the jointed area.
. ③④ Use W20*L260 size aluminium tape on both sides of EVAP plate
. ⑤ Slope angle decrease 8°

③ ④

TAPE-AL W20L260
① ②
⑤

TAPE-MASKING W25L70

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

How to fix Water leakage, clogged drain

Cause Leakage due to clogged drain hose from alien particle or frozen drain hose
Cause Leakage due to drain hose deviation or flow sensor part crack
Cause Leakage due to door gasket seal, defrost sensor and fuse defect

Error effect Water flowing from underneath the refrigerator intermittently

1. Cause of bottom leakage within refrigerator

Check customer mistake while using the product: Door not completely closed
Using product clogged drain hose from foreign particle
Clogged drain hose from freezing: Freezing by defrost sensor and fuse defect
Leakage due to door gasket seal defect (Dew drops formed on inner side)

2. Cause of leakage on the rear side of the product

Leakage due to drain hose deviation
Leakage due to drain water tray damage and deviation
Leakage due to water valve plunger (rotator) damage and water supply hose abrasion etc

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

※ Water Leakage Points

10 10 No Point Code
Tube fitting
7 Saddle valve(Tap water) +
1 1W
Ice Maker Unit
Water filter inlet(outlet)
2 2W
+Water line
11
Water tank 8 3
Water valve inlet +
3W
Water filter 2 1 Tap Water line
water Water valve outlet of
9 4 4W
Dispenser REF.(FF) Ice Maker
Ice Maker
Water valve outlet of
5 5W
Water tank
3
Water valve outlet of
6 6W
Water valve FRE.(FZ) Ice maker
4 5 6 Fill tube + REF.(FF)Ice
7 7W
maker
8 Water tank inlet(outlet) 8W
Fill tube +FRE.(FZ)Ice
9 9W
* Location of water filter and water maker
valve may differ depending on 10 Water line+ Tube fitting 10W
models but location code will follow
above numbers 11 Dispenser 11W

12 Drain water leakage 12W

STEP01 : Check water leakage Points

① Check floor leakage within refrigerator

② Check leakage on the back of the refrigerator

③ Check leakage of water supply valve inside machine compartment

④ Check freezer door and refrigerator water supply pipe leakage

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

15mm↑NG
13mm : Good

STEP02 : Check Gasket Assembly, Gasket Gap between doors and Cabinet.
① Check Gasket assembly Status
② Gasket Gap between Freezer/Fridge Door and Cabinet. It must be within 13mm
③ If not, reassemble the gasket or replace new one

Adjust
Levelling

STEP03 : Check whether Freezer/Fridge Door closed

① Check whether Freezer/Fridge Door is closed.
② The closures of door must be perfect to ensure proper sealing.
③ Finding door is not close properly, adjust levelling.
If the front of the appliance is slightly higher than the rear, Turn the adjusting legs
clockwise to raise and counter-clockwise to lower the height.

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

STEP04 : Check coupler and water tank leakage

① Check whether there are hose cracks
② Check for leakage due to coupler damage
③ Check for leakage on water tank connecting hose
④ Check leakage due to water tank damage

Remove
Frost/Ice

Drain is clogged

STEP05 : Check for freezer evaporator drain hole

① Check if the drain is clogged or not
② Disassemble the Cover Evap and check the status
③ If the drain is blocked by frost or foreign materials,
You must be removed ices perfectly by heating

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

DA61-06796A Heat of defrost heater does not transfer to drain hole well
(CLIP DRAIN EVAP REF) and drain hole's frozen ,
Water during defrost may overflow drain pan.

STEP06 : Add drain clip on heater to improve heater transfer

① Attach Drain clip(DA61-06796A) on heater and Put tain into drain hole
② Adjust Drain clip to be attached on heater firmly using long nose plier

Drain Plate
Alignment NG

STEP07 : Check drain plate alignment

① Check freezer evaporator drain plate alignment.
If Drain plate and Drain Hole not in close contact with each other, frost may occur
② Adjust the position of drain plate and put the AL tape to be fixed for attaching

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

Freezer
defrost sensor

Freezer
Temp use
Refrigerator
defrost sensor
Freezer
Defrost
Sensor

STEP08 : Check freezer, refrigerator defrost sensor

① Please check Self Diagnosis (Check connection defect, Sensor defect)
② Check for defrost sensor defect and replace new one
③ Check for temperature fuse defect and replace new one

Remove
Frost/Ice

Refrigerator defrost sensor + grounding / Freezer

defrost sensor + grounding

STEP09 : Check main PCB connector , Grounding , Voltage defrost sensor / Temperature
① Check connector contact point and insertion condition
② Check grounding + check sensor DV voltage
Voltage must be within 4.5V ~ 1.0V when checking (Normal)
Defective when voltage exceeds 4.5V ~ 1.0V when checking (Defect)

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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

Freezer circulation Refrigerator

fan motor circulation fan motor

Freezer Fan Motor REF. Fan Motor

+ Ground + Ground

Fan motor Fan motor

Supply voltage Supply voltage

STEP10 : Check for freezer, refrigerator circulation fan motor defect

① Check DC voltage measurement between GND & F-FAN, GND & R- FAN
Consistent voltage (8~12V) : MAIN PCB Normal,
8V or below, or check 0V→ PIN contact/Replace FAN

Damper Duct
Sealing NG

STEP11 : Check for fridge damper duct sealing

① Check fridge duct seal at damper part. It can be cold air leakage and make frost
② Replace duct or seal.
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SVC Guide Know-how # 05 (Symptom: Water Leakage, clogged drain)

Drain Water Tray

Drain Hose
Drain Grommet
is clogged

STEP12: Check drain hose and Drain Water tray

① Check drain hose deviation and clogged
② Check drain water tray damage and deviation
③ Check grommet drain.
If there is no hole in grommet drain, foreign materials can block the drain.
④ Make holes in drain grommet

Flow Sensor

STEP13 : Check water valve ASS’Y

① Check flow sensor damage
② Check water supply hose nut abrasion & lock condition

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