Pr Ruckus RUCKUS GOLD SUPPORT PARTNER (GSP) PROGRAM AGREEMENT This Agreement, executed by and between Ruckus Wireless, inc. with offices at 350 West Java Dr., Sunnyvale, CA 94089 USA, herein referred to a8 "Ruckus", and BINH MINH TELECOMMUNICATIONS TECHNOLOGY APPLICATION JOINT STOCK COMPANY (Binh Minh., Jse) with its principal place of business et Block 36 Gamuda City, Yen So, Hoang Mai, Hanoi, Vietnam 128200, herein referred to as “Gold Support Parine:” ar “GSP”, collectively referred to as a “Party” or the ?Parlies, wil have an effective date of the last-executed signature below. Background: Ruckus has established a Gold Support Partner Program (the “GSP Program’) to provide its End Users with a network of trained and certified professional support-provider partners. The terms ofthis GSP Agreement shall apply when the GSP has purchased a GSP Support Offering, and therefore has a responsibilty to perform (i First (1) Call Support (i) local Frontiine Support, and (ii) Onsite Support and as described in the accompanying Agreement Exhibits and the GSP Program Guidelines for End User customers of Ruckus Products which the GSP has purchased under a separate Ruckus Ready Partner Program Agreement (RRPPA) or through a Ruckus authorized distributor. 1. Definitions. 4.1 “Authorized Terttory” means the location as set forth in Exhibit A, which GSP is approved to provide its End Users with Support Services, 4.2 "Backline Support” generally means in depth technical troubleshooting and analysis as described in the GSP Program Guidetines. 1.3 "External Web Site” means an external World Wide Web site viewable by GSP and GSP's End Users as established and maintained by Ruckus. 1.4 “End User” means GSP's customer who receives support sirectly from GSP under the terms of this Agreement. 1.5 "First (1) Call Support” means taking the intial support call ‘rom the End User customer, performing entitlement verification, collecting problem information, ete. as descrived in the Program Guidelines. 1.6 "Frontline Support’ means basic technical assistance, basic technical troubleshooting and high-level analysis as described in the Program Guidelines 1.7 "GSP" means the Gold Support Partner who is a participant inthe Gold Support Program and agrees fo comply with the terms ined in this Agreement and all accompanying Exhibits, ments and Program Guidelines, * 8 “GSP Support Offerings” means the type of support the GSP 5 purchasing from Ruckus as applicable to product family, and fom in this Agreement and all accompanying Exhibits, iments and Program Guidelines. GSP Support Offerings Pricelist” means the pricelist y Ruckus for the Support Services described in the LN_DEG 201d age Lots 1.10 “Onsite Support” means the procedure to replace Gefective hardware at the End User's installation location. 1.11 “Program Guidolines’ means the document describing the current structure, requirements and administration of the GSP program. 1.12 "Ruckus Marks’ means Ruckus’s and trademarks, service marks, tade names or logos used in conjunction with the GSP and, or GSP Program, 1.13 “Ruckus Products” means products developed and/or manufactured by or specifically for Ruckus and are supported by Ruckus. 1.14 “Support Fee” means the fee paid by GSP to Ruckus in consideration of the GSP Support Offerings purchased, 1.15 “Support Services" means Ruckus’s and GSP’s support responsiviites as described in the Program Guidelines 1.16 “Supported Third Party Products” means products not developed nor manufactured by Ruckus, but are supported by Ruckus, 2. GSP-Program. 2.1 Overviow. This GSP Agreement shall govern the rights ‘and obligations of the Parties arising with respect to the GSP Program. Neither Party shall have any rights or obligations vis-a-vis one another by reason of GSP's participation in the GSP Program that are not expressly {ranted or provided for in this GSP Agreement or the then Current Program Guidelines, Ruckus reserves the right to accept or reject participation in this GSP Program by an interested party. In the event of a confit in terms between this GSP Agreement and the Program Guidelines, the terms and conditions of this GSP Agreement shall prevail Nock Contin bs.By heir signatures balow, the parties indleate their agreement tothe terms and conditions set forth inthis GSP Agreement. This GSP Agreement may be executed in two or more counterparts, each of which wil be deemed an original forall purposes, and together will constitute one and the same document, Photocopy or electronic signatures willbe relied upon as original signatures in all respects. All signed copies of this GSP Agreement will be deemed originals Ruckus WIRELESS, Ic. Goto Suprorr PartNER’ Rte Bah aigngane VP il! W Business Development Joma, 2018 GSP Progam Agent vOl_DEC2017 soe Page Hof ches Confident aEXHIBIT A RUCKUS SUPPORTED PRODUCT MATRIX, and AUTHORIZED TERRITORY Upon execution of the GSP Agreement and completion of the appropriate certification and training required by Ruckus under the terms of this Agreement and the Program Guidelines, GSP is authorized to provide support on the folowing Ruckus Products as purchased and sold by GSP under a valid Ruckus Ready Partner Program Agreement (RRPPA’). 4, RUCKUS PRODUCTS: (check a thot 29001 [X] IP Network Switching Products —Includes the following as woll as future produete under this category: * Layer 2-3 Fixed Format IX Switches X]_Wireless Pr \cludes tho following as well as future products under this cat Zone Director Controllers “Virtual SmartZone Controllers ‘IndooriOutdoor Access Points and Licenses 1.1. Ruckus may, at its sole discretion and upon request by GSP, amend this Exhibit A in writing, to include new Ruckus Products as they become available 2. Authorized Territory GSP is approved to provide support for the above Ruckus Products inthe following Authorized Teritoryies): (Vietnam) GSP Program Agent vOl_DEC2O17 do Page 9 of Ruckes Confident