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ABB General Terms and Conditions for sale of Products and Services
United Arab Emirates and Oversight Countries (OC)

1.Definitions (e)necessary fuel, lubricants, water, electricity, compressed air and cleaning
“ABB”, means a legal entity belonging to the ABB Group providing Products facilities; and
and/or Services under the Contract. (f)air-conditioned facilities with potable water, including canteen facilities.
“Contract”, means the agreement (including these General Terms and 3.5.If in ABB’s opinion the health, safety or security of its personnel at the
Conditions) made in writing (e.g. via an offer, purchase order and order work site is at risk, ABB may suspend the Services and evacuate its personnel
acknowledgement) between the Purchaser and ABB for the provision of from the work site. Any such event shall be considered an excusable event
Products and/or Services. without any liability on ABB.
“Contract Price”, means the Price for the Products and/or Services set forth
in the Contract. 4.Warranty
“Intellectual Property Rights”, means all patents, copyrights, design rights, 4.1.ABB warrants that the Products shall be free from defects in title,
trademarks, trade names, service marks, logos, trade secrets, domain material and workmanship and that the Services shall be performed with due
names, know-how and business processes and methods, confidential skill and care. A Product comprising software, will substantially conform to
information and any other proprietary rights or form of intellectual property published specifications and the media upon which the software is provided
(whether registered or unregistered) capable of protection under the law, will be free from defects in materials and workmanship.
and including applications for the grant of any such rights. 4.2.Unless otherwise agreed the following warranty periods shall apply:
“Products”, means the products, equipment, parts or other goods (including (a)Products (that are not software) – 12 months from date of delivery;
software) that ABB has agreed to supply to the Purchaser under the (b)Products (that are software) – 90 days from delivery;
Contract. (c)Services – 90 days from date of performance of the Services; and
“Purchaser”, means the entity to which ABB is providing Products and/or (d)Third Party Products – warranties are transferred from the third parties to
Services under the Contract. the Purchaser to the extent ABB has the right to transfer them.
“Services” means the services that ABB has agreed to provide to the 4.3.If the Products or Services do not meet the warranties set forth in Clause
Purchaser under the Contract. 4.1, the Purchaser shall without delay inform ABB in writing prior to the
“Third Party Products”, means any products that are not produced by ABB, expiration of the warranty period. ABB shall at its option repair or replace
but have been supplied to the Purchaser pursuant to the Contract. the defective Product and/or re-perform the defective Services. The
Purchaser agrees to bear all the cost of access, including, but not limited to
2.Contract Price and Payment the removal and replacement of systems, structures, dismantling,
2.1.Unless otherwise agreed in the Contract, all prices shall be based upon decontamination, reinstallation and transportation of Products to ABB and
FCA (ABB factory) Incoterms 2010. back to the Purchaser. All warranties for any Products repaired or replaced or
2.2.The Contract Price does not include, and the Purchaser shall be Services re-performed during the warranty period will expire at the same
responsible for all, taxes, duties, fees or other charges of any nature time as the original warranty period.
including import, property, sales, stamp, turnover, use or value added taxes 4.4.ABB shall not be liable for any defect attributable to: (a) normal wear and
and duties. If the Purchaser deducts or withholds such taxes or duties, the tear, (b) any storage, use, service or operation of the Products which is not in
Purchaser shall pay additional amounts in order for ABB to receive the full conformity with manuals, instructions or specifications provided by ABB, (c)
Contract Price. damage caused by any item or service not provided by ABB, and (d) any
2.3.Payment shall be made in full, free and clear of all deductions, modification or alteration of a Product.
counterclaims, withholdings or offsets, within thirty (30) days from the date 4.5.Insofar as permissible by applicable law, clause 4 sets forth the only
of invoice. The Purchaser shall pay a penalty on overdue payments from the warranties applicable to the Products and Services and is in lieu of all other
maturity date until the actual date of payment at the rate of 1.5% per month warranties, guarantees, obligations and liabilities, expressed or implied. The
or the maximum amount permitted by law, whichever is lower. remedies in this Clause 4 are the Purchaser’s only remedies for breach of
2.4.All travel expenses incurred in the provision of the Services shall be for warranty and no warranty or condition of merchantability or fitness for a
the account of the Purchaser. Travel expenses include: particular purpose applies.
(a)fares for journey by rail, sea, air, and road;
(b)carriage, freight and customs duties as well as insurance due in 5.Confidentiality
connection with personal effects, instruments and tools required for the Each Party undertakes that it will keep strictly confidential all the other
Services, including necessary cost of overweight on air freight; and Party’s confidential and commercially sensitive information of which it
(c)all out of pocket expenses incurred by ABB for the Services ordered by the becomes aware in the course of execution of the Contract. This
Purchaser, such as internet use, facsimile and telephone. confidentiality commitment shall not apply to information which (a) is
already known to the recipient or is publicly available, (b) is legally disclosed
3.Delivery, Risk, Title and Performance of the Services to the recipient by a third party, (c) is required to be disclosed by law or
3.1.Unless otherwise provided in the Contract, the Products shall be public order, or (d) is permitted to be used or disclosed by the Contract.
delivered in accordance with FCA (ABB factory) Incoterms 2010. Partial
deliveries are allowed. Any date for delivery stipulated or quoted shall be 6.Limitation of liability
deemed to be an estimate only. If any Products cannot be delivered when 6.1.In no event, whether as a result of breach of contract, breach of warranty,
ready, ABB may deliver the Products to a storage facility and the risk of loss tort or otherwise shall ABB be liable for any indirect, contingent, special,
to the Products shall immediately pass to the Purchaser. The Purchaser shall consequential or incidental damages however caused or arising, nor for
be liable to pay any direct and indirect cost in relation to the storage. The losses or damages caused by reason of unavailability of the Products or
Products shall be deemed to have been delivered when placed in storage. Services, shutdowns, loss of use, loss of profit or revenue, loss of reputation,
3.2.The Purchaser shall be deemed to have accepted the Products and loss of data, cost of purchased or replacement power, cost of substituted
Services as being in compliance with the Contract, unless the Purchaser has equipment, pollution remediation cost, claims from the Purchaser’s
notified ABB in writing of any shortages or damage within five (5) days from customers and stakeholders, damage to any equipment and property other
delivery of the Products or three (3) days from performance of the Services. than the Products and cost for additional tests.
3.3.Title to the Products shall transfer at the time of delivery. ABB shall retain 6.2.Notwithstanding any other provision of the Contract, in no event shall
a security interest in and lien on the Products until the Contract Price has ABB’s aggregate liability to the Purchaser under this Contract, whether in
been paid in full. Subject to Clause 4, no return of Products is permitted. contract, tort or otherwise exceed fifty per cent (50%) of the Contract Price.
3.4.In respect of the Services to be performed by ABB, the Purchaser shall be 6.3.ABB shall not be liable for any products or service work acquired or
responsible for and shall provide at its own cost and risk the following: performed by the Purchaser or any third party, even if carried out with the
(a)free and safe access to the work site, including all necessary visas, assistance or supervision of ABB’s personnel.
permits, consents, licences and exemptions necessary for ABB to conduct
the Services at the work site; 7.Intellectual Property
(b)safe working conditions at the work site; 7.1.Each party shall retain ownership of all Intellectual Property Rights it had
(c)all health, safety, security and environmental requirements applicable at prior to the Contract (including without limitation all copyright and
the work site; proprietary rights in software supplied by ABB in any format, including as
(d)access to medical facilities and resources at the work site; embedded in any other product). Nothing in the Contract shall have the

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effect of transferring any Intellectual Property Rights from ABB to the reasonable opinion of ABB, any of the following events arise:
Purchaser or any third party. All new Intellectual Property Rights created or (a)in the event the Purchaser fails to comply with any material obligation
conceived by ABB in the performance of the Contract shall be owned under the Contract (including failure to pay the Contract Price when due);
exclusively by ABB. (b)if the Purchaser becomes insolvent, commences proceedings for winding
7.2.Any Intellectual Property Rights in software that comprise Products or a up or bankruptcy, enters into an arrangement with its creditors or files for
part of a Product is licensed and not sold to the Purchaser. the protection of creditors under any bankruptcy or insolvency laws;
7.3.Subject to the terms of any end user licence agreement entered into with (c)if the control or ownership of the Purchaser materially changes (a material
the Purchaser by ABB in respect of relevant Products, ABB grants to the change being a change of at least twenty-five per cent (25%));
Purchaser a non-exclusive, non-transferable licence to use Intellectual (d)if a Force Majeure event is continuing for more than three (3) months; or
Property Rights in software owned by ABB that comprise Products or a part (e)if any representation or warranty made by the Purchaser herein or in any
of a Product for the Purchaser’s own use. document provided to ABB proves to be incorrect.
7.4.For Third Party Products (or any part thereof) that comprise software, 12.2.In the event ABB suspends performance under the Contract in
which software is licensed by a third party to ABB, the Purchaser’s rights and accordance with Clause 12.1, the Purchaser shall be liable to reimburse ABB
responsibilities in respect of such Third Party Products shall be governed by for any cost and expense incurred by ABB as a result of the suspension
the terms of such licence. (including demobilisation and remobilisation cost) and the delivery dates
and contractual milestones shall be equally extended.
8.Variations and Change of Law 12.3.In the event ABB terminates the Contract in accordance with clause 12.1.
8.1.Each party may at any time propose changes in the schedule or the scope the Purchaser shall pay ABB for all Products and Services completed or
of Products or Services. ABB is not obliged to proceed with any changes until partially completed before the date of the termination. The Purchaser shall
such changes have been agreed upon in writing, including an adjustment to further be liable to reimburse ABB for all costs, expenses and losses
the Contract Price. Any changes to the Contract shall be agreed upon in reasonably incurred as a result of the termination.
writing by the authorised representatives of the parties.
8.2.In the event of a change in any applicable laws, rules, codes, regulations, 13.Use of data
sanctions, site specific requirements or procedures which comes into effect 13.1.The Purchaser hereby grants to ABB the right to use, free of charge, all
after the date of the last submission of ABB’s offer, and such change has an information and data generated or gathered by any embedded sensors and
impact on ABB’s performance under the Contract, ABB shall inform the SCADA devices in the Products delivered by ABB. The right to use such data
Purchaser in writing of such impact and the scope, Contract Price, schedule and information includes, but is not limited to, the right to develop ABB
or other provisions of the Contract will be adjusted in order to reflect the products (including software) and services.
additional cost and obligations incurred by ABB. 13.2.ABB shall have the right to transfer such information and data to any
legal entity belonging to the ABB group of companies or to third parties who
9.Export Control act for or on ABB’s behalf.
9.1.The Purchaser shall comply with all applicable import, export control and
economic sanctions laws and regulations. The Purchaser shall not, directly or 14.Indemnity
indirectly, sell, provide, export, re-export, transfer, divert, loan, lease, 14.1.The Purchaser shall indemnify and hold harmless ABB against any and all
consign, or otherwise dispose of any Product, Services, material, software losses, claims, expenses liabilities and damages for:
including source code, or technology to or via any person, entity, or (a)personal injury or death to any employee of the Purchaser or any third
destination, specifically to any denied or restricted party, or for any activity party; and
or end-use restricted by any applicable laws or regulations or to any (b)loss or damage to any property of the Purchaser or any third party, except
activities in relation to nuclear or military. The Purchaser shall undertake in the event such personal injury, death, loss or damage is a direct result of
that all third parties receiving such supply from the Purchaser comply with ABB’s gross negligence.
this requirement.
9.2.If requested, the Purchaser shall provide ABB with a certificate signed by 15.Governing Law and Dispute Resolution
the Purchaser’s authorised representative confirming that the end-user shall 15.1.The Contract shall be governed by and interpreted in accordance with
comply with Clause 9. the laws in force in the principal place of business of the ABB entity
9.3.Any breach by the Purchaser or any other party for whom the Purchaser supplying the Products or providing the Service
is liable (which shall, without limitation, include an end-user) of any of the 15.2.In the event of a dispute arising out of or relating to this Contract,
provisions in Clause 9, shall be deemed a material breach of the Contract by including any question regarding its existence, validity or termination, the
the Purchaser, and shall entitle ABB to terminate the Contract, without the parties shall first seek settlement of that dispute by mediation in
need to obtain a court order or arbitration award forthwith by notice to the accordance with the Mediation Rules of the DIFC-LCIA Arbitration Centre,
Purchaser. In the event of such termination or otherwise, the Purchaser shall which Rules are deemed to be incorporated by reference into this clause.
compensate ABB for any damage and loss sustained as a result of such 15.3.If the dispute is not settled by mediation within sixty (60) days of the
breach of the Contract and shall keep ABB, and all of its affiliates, and their commencement of the mediation, or such further period as the parties shall
respective officers, directors, and employees indemnified against any claims agree in writing, the dispute shall be referred to and finally resolved by
and liabilities arising out of such breach. arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Centre,
which Rules are deemed to be incorporated by reference into this clause.
10.Integrity 15.4.The language to be used in the mediation and in the arbitration shall be
10.1.The Purchaser hereby warrants that it will comply with all applicable English. In any arbitration commenced pursuant to this clause, the number of
laws and that it will not make any payment or commitment contrary to any arbitrators shall be one and the seat, or legal place, of arbitration shall be
applicable laws (including the US Foreign Corrupt Practices Act). The Dubai, United Arab Emirates.
Purchaser further agrees to perform its obligations under the Contract with
substantially similar standards of ethical behaviour as set forth in the ABB 16.Miscellaneous
Code of Conduct. 16.1.All notices under the Contract shall be made in writing in English
10.2.ABB has established the following reporting channel whereby the language.
Purchaser and its employees may report suspected violations of the ABB 16.2.The Purchaser shall immediately notify ABB of any change in the
Code of Conduct www.abb.com/ethics. ownership or control of the Purchaser.
16.3.The Contract constitutes the entire agreement between the parties and
11.Force Majeure supersedes all prior agreements and understandings between the parties in
11.1.Neither party shall be responsible for any failure to perform its relation thereto.
obligations under the Contract to the extent such failure is caused by or 16.4.The Purchaser shall not be entitled to assign or novate its rights and
arising from an event beyond its reasonable control, including but not obligations under the Contract without the prior written consent of ABB.
limited to acts of God, fires, severe weather conditions, earthquakes, strikes 16.5.ABB is an independent contractor and shall have complete charge of
or labor disturbances, sanctions, terrorism and severe threat of terrorism, selection and qualification of subcontractors and its personnel to perform
epidemics, floods, war, civil unrest, acts of governmental authorities, any obligations under this Contract.
accidents, acts of military authorities, embargoes and public disorder
(“Force Majeure”).
11.2.ABB shall be entitled to be reimbursed by the Purchaser for all costs and
expenses reasonably incurred by ABB as a result of a Force Majeure event.

12.Suspension and Termination


12.1.ABB shall have the right to suspend for such period as it considers
appropriate and/or immediately terminate the Contract, without the need to
obtain a court order or arbitration award, by notice to the Purchaser if, in the

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