Scribd Logo
Upload

Welcome to Scribd!

  • Enterprise Management HOQ: by David

    Uploaded by

    Medo O. Ezzat
    28 views1 page
    The document outlines an enterprise management house of quality (HOQ) that identifies key goals for improving business performance and customer satisfaction. The goals include reducing product development and fulfillment cycle times, strengthening after-sales service, and increasing communication and satisfaction among customers, employees, and the market. Achieving these goals would lead to increases in customer loyalty, market share, and overall profit.

    Original Description:

    hhh

    Original Title

    x5 52 2

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines an enterprise management house of quality (HOQ) that identifies key goals for improving business performance and customer satisfaction. The goals include reducing product development and fulfillment cycle times, strengthening after-sales service, and increasing communication and satisfaction among customers, employees, and the market. Achieving these goals would lead to increases in customer loyalty, market share, and overall profit.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    28 views1 page

    Enterprise Management HOQ: by David

    Uploaded by

    Medo O. Ezzat
    The document outlines an enterprise management house of quality (HOQ) that identifies key goals for improving business performance and customer satisfaction. The goals include reducing product development and fulfillment cycle times, strengthening after-sales service, and increasing communication and satisfaction among customers, employees, and the market. Achieving these goals would lead to increases in customer loyalty, market share, and overall profit.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Enterprise Management HOQ

    Reduce support response cycle

    Shorten the development cycle


    By David

    Increases internet advertising


    Strengthen after-sales service
    Increase communication with

    Reduce product development


    Reduce product fulfillment
    2005-9-20

    Improve staff incentives


    Name +1

    of new products
    customers

    cycle time

    cycle time
    Name -1 Importance weight

    time
    Strong 9

    Medium 3

    Baseline
    Weak 1

    Reduce requirements analysis cycle time 1 3 days

    Increase design investment 3 5 days

    Reduce product development cycle time 4 15 days

    Reduce fulfillment cycle time 3 5 days

    Increase customer satisfaction 5 >95%

    Increase customer loyalty 4 >50%

    Reduce chargeback rate 2 <5%

    Increase market share 4 >15%

    Increase profit 5 20 million

    Increase employee satisfaction 3 >80%


    increase 25%
    daily meeting

    in 24 hours

    tel support

    Target
    15 days

    25 days

    awards
    5 days

    3 min

    Weight 9 8 6 5 4 8 10 4

    Relative Importance

    You might also like