Professional Documents
Culture Documents
Acknowledgement
First of all, I would like to say Alhamdulillah, for giving me the strength
and health to do this internship report work until it done. Not forgotten to my
family for providing everything, such as money, to buy anything that are related
to this report work and their advise, which is the most needed for this report.
They also supported me and encouraged me to complete this task so that I will
not procrastinate in doing it.
The process for working on this report was very interesting. I gathered
useful and important information about organization. I am also thankful to those
who provide me their precious time and help me in conducting this internship
report.
DEDICATED
TO
My Friends
DECLARATION
It is further stated that whole document is as the partial fulfillment for the
MBA Program. I understand and transfer the copyright for this material to the
Institute of management sciences, BZU (City campus) Multan.
Table of Contents
Executive Summary...................................................................................................................6
Introduction................................................................................................................................8
Introduction to HFL...............................................................................................................9
History..................................................................................................................................10
Business Volume..................................................................................................................12
Unique Features of Company...............................................................................................13
Haleeb’s Products Unique Features.................................................................................13
Nature of the Organization...................................................................................................14
Haleeb Foods Product Portfolio.......................................................................................14
Haleeb Foods Functional Organization Structure................................................................24
Organization Chart...........................................................................................................25
Introduction of departments.....................................................................................................26
Marketing Department:........................................................................................................27
Sales Department.................................................................................................................28
Application of Class Room Learning.......................................................................................29
Application of Marketing objectives............................................................................30
Marketing mix.................................................................................................................31
Marketing Operations.....................................................................................................32
Market segmentation strategies..............................................................................32
Target marketing strategies......................................................................................33
Product planning and development.......................................................................34
Packaging.........................................................................................................................34
Brand positioning...........................................................................................................34
Pricing strategies...........................................................................................................35
Promotional strategies................................................................................................35
Distribution strategies.................................................................................................36
Action programs.............................................................................................................36
Competitor Analysis........................................................................................................36
Budgeting strategy...............................................................................................................37
Application of Media plan...................................................................................................38
What I Learnt in the Organization...........................................................................................40
Financial Analysis....................................................................................................................60
Profit & Loss Account.........................................................................................................61
Balance Sheet.......................................................................................................................63
Vertical Analysis..................................................................................................................66
Horizontal Analysis..............................................................................................................70
Ratio Analysis......................................................................................................................74
SWOT/PEST Analysis.............................................................................................................78
PEST Analysis..................................................................................................................79
SWOT Analysis...................................................................................................................82
Suggestions for HFL................................................................................................................86
Conclusion................................................................................................................................88
Appendix..................................................................................................................................90
Letter of Nomination............................................................................................................91
Letter of Internship Completion...........................................................................................92
All Other Valueable Documents..........................................................................................93
All Other Valueable Documents
Executive Summary
Executive Summary
This report covers the activities and responsibilities that I performed during my
internship at Haleeb Foods Limited. HFL is the National Company with a burning passion to
take on the international market. In the clutter of multinational companies HFL has a
distinguished place. The report starts with the introduction of the company, then the mission
and the vision of the organization, introduction of departments and its structure, Financial
Analyses HFL products portfolio, SWOT Analysis. The last part includes my duties,
responsibilities, assignments and projects that they give me through that I found limitations
and give them recommendations.
I worked there as an internee for 6 weeks in the Marketing and Sales Department. In
the marketing department of HFL I learned a lot of things related to marketing as well as
sales and sales. My boss gave me many assignments which were related to marketing and
sales and also many other things that will help me a lot when I will start my professional
career.
Introduction
Introduction to HFL
This report provides a cavernous insight of the departments and products of the
company. HFL is now one of the fastest growing packaged food companies in Pakistan with
an annual Turnover/ Loss of Rs.9.3 Billion (F2010). It is a private limited company. It started
commercial production in July 1987. Due to consistently superior performance, it had
achieved undisputed leadership in the liquid packaged milk category with a market share of
over 52%. HFL has a very strong brand portfolio consisting of dairy as well as non-dairy
products.
Haleeb Foods has segmented its product portfolio in 3 leading brands including
Haleeb, Yogurt and Good Day. Haleeb is the flagship brand of the company. Haleeb UHT
Milk is available in 3 Sku’s of Tetrapak packaging. Due to its strong positioning of the
thickest milk for best tea, it has the highest top of mind awareness and penetration in the
dairy industry of Pakistan. In order to increase consumer and trade penetration of the brand, it
is also available in Tetra Fino Packaging under the brand extension of Haleeb Dairy Queen.
Haleeb has also progressively diversified from UHT Milk to other product categories as well.
These product line extensions include Haleeb Butter, Haleeb Yogurt ( Daizy), Haleeb
Teamax Haleeb Cream, Haleeb Asli Desi ghee (Butter Oil), Haleeb Skimz (skimmed milk),
Haleeb N'Rish Full Cream Milk Powder & Haleeb Good day Pure Juices. Haleeb Good day is
the only range of 100% pure juices in the country with a variety of 6 pure juice flavors.
HFL has one of the largest nation-wide distribution networks delivering high quality
products, even in the remote areas of Pakistan. With a network of +1100 distributors the
company ensures that the product range is available in all the urban and semi urban areas of
Pakistan. Furthermore, concerted efforts are being made to develop the rural market as well.
In order to provide best quality products to its consumers, HFL has a well-developed supply
chain infrastructure. It has heavily invested in a vast network of company operated milk
collection centers across the country. HFL has a strict and stringent quality policy regarding
intake of raw milk. It is the only company that conducts 21 rigorous quality tests to ensure
that only fresh milk of the highest quality is accepted at the plant premises. Further, Haleeb
Foods is the only food company in Pakistan that has the following international certifications
of quality and prestige:
HFL believes in using cutting edge processing and packaging technologies to meet
consumer expectations of hygienic and high quality food products. It has more than 30 Tetra
machines for its UHT milk brands and 5 UHT units with a capacity of producing more than 1
Million Liters of Milk every day. Keeping in view the volume potential and increasing
growth trend of the market, the company has recently inaugurated a second independent UHT
plant at Rahim Yar Khan.
Company’s Mission
Its mission is to provide nutritious and hygienically processed food product to customers.
Enhance reputation for quality in all our operations. Promoting mutual trust with customers,
suppliers, employees and shareholders and providing a healthy and safe environment to our
community.
Mission Statement
“Build Branded Food Business to improve quality of life by offering tasty, affordable
and highly nutritional products to our consumers while maximizing stakeholder value.”
Company’s Vision
Most innovative and fastest growing food company offering products enjoyed in
“Every home every day”
History
Haleeb Foods Ltd. was incorporated on July 1st, 1984 with a capital of Rs. 46 Million
under the name of Chaudhry Dairies Limited which was renamed as CDL Foods Limited and
now it is known to be as Haleeb Foods Limited. At that time it had the capacity of producing
80,000 liters of milk per day having total area of 32 acres. Initially 150 people were
employed at the plant. The production process started with UHT liquid milk. The liquid milk
was the first product launched in the market, it started its operation in 1987 at that time 20
other dairy plants were also coming in, and all those including MILKPAK were using
obsolete technology that was used in EUROPE. Haleeb Plant was the only plant based on the
latest technology and the basic idea behind that were particularly dairy foods products.
Haleeb is one brand that is toady known everywhere.
From November 1989 till December 1991 Haleeb had a joint venture with fries land
Frico Domo of Netherlands. As an ISO 9002 certified company, Haleeb has been the
dominant market leader of UHT milk in Pakistan by capturing 52 % share. In 2002 the
company contributed 54% to the country's packed milk market.
Products Launch History
Haleeb Good Day Pure Juice, Haleeb Fun Day Juice Drink, Candia
2004 Candy' Up Flavored Milk
Haleeb Cream With Honey, Haleeb Tea Max with Cardamom, Haleeb
2005 Labban, Haleeb Good Day(Mix Fruit, Red Grapes, Mango Pineapple)
Present Status
HFL has been the leader of dairy products and had the 52% market share of UHT
products. At that time Haleeb had very strong competitors like Nestle and Engro. Currently
Haleeb Foods is in the decline stage of business cycle n trying to rebuild its identity. Haleeb
Foods has the annual turnover of 15% share of the market.
This phase has been started with start of 2006. Due to high growth and continuously
increasing market share the confidence of the management on their customers increased
gradually. HFL now moved from dairy to food industry and introduced food items like juices,
powdered custard and ice cream, kheer, firni and jelly.
With the start of 2007 there was a massive downsizing and firing. The reason behind
this decline was the bad quality of UHT milk. That bad quality was caused by
mismanagement of Quality Assurance Department.
HFL re-launched Haleeb UHT Milk with new packaging and improved quality and it
worked as expected. Next target was Tea Max tea whitener with new packaging beat Tarang.
In 2008 Haleeb take huge finance but can’t proper utilization and came to decline.
Haleeb launch lot of products in 2008 but in vain.
In 2009 Haleeb launch Daizy Yogurt to over come the Umbrella Branding. This is the
effective way and towards the 2010 the company face less loss than last year.
Business Volume
Haleeb Milk
✔ Thickest Milk
✔ Trustworthy
✔ Modern
✔ Full of health
✔ Full of life
✔ Nurturing
✔ Caring
✔ progressive
DQ Milk
✔ Caring
✔ Reliable
✔ Friendly
✔ Low Price
Daizy Yogurt
✔ Lively
✔ Contemporary
✔ Caring
✔ Real and fresh
✔ Young
✔ Confident
✔ Active
✔ Bankable
✔ Optimist
1. UHT
Keeping in line with modern and changing times, Haleeb Foods is proud to bring you the
same legacy that has become a household name thanks to its superior taste, unique quality &
timeless belief: New Haleeb – Nutritious Thick Milk, has shown tremendous potential in
the very first month of its launch.
Haleeb Foods has rejuvenated the image of Haleeb Milk, in keeping with the same
promise of quality that has remained with consumers for over two decades and has won many
hearts due to its unparalleled quality, be it in cup of tea or the desserts enjoy, with the ability
to protect maximum nutrients of fresh milk, Haleeb is also the best milk for growing
children!
Consumers everywhere know that only Haleeb Milk makes the best tea ever because of its
thickness. Haleeb is pasteurized, homogenized, and standardized pure UHT milk of the
highest standard with 3.5% fats and 8.9% solid non-fats. It is Haleeb Foods premier brand,
and the choice of quality-conscious consumers who only go for the best. Packed in easy to
open, 6-layered Tetra Pak Brick Aseptic packaging, it comes with a 3 months shelf life.
SKU's
• 1500 ml: 8 Packs / carton
• 1000 ml: 12 packs/carton
• 500 ml: 12 packs/shrink-wrapped tray
• 250 ml: 27 packs/shrink-wrapped tray
1.1. Skimz
Candia Skimz is the only completely fat-free milk with the
richness of pure milk. Minus fats, it is an ideal choice for
weight-watchers and heart patients. It is also high in calcium
content, which prevents osteoporosis. Packed in a 6-layered
Tetra Pack Brick Aseptic packaging, it comes with a 3 months
shelf life.
SKU's
250 ml: 27 packs/shrink-wrapped tray
1.1. N’rish
N'rish, instant full cream milk powder, gives you the complete nourishment of fresh milk
without the water. N'rish contains more fat, loads of calcium for stronger bones, teeth and
vitamins A, B and D, which are essential for the physical and mental growth of your child.
With Haleeb's high quality manufacturing facility, the hygiene concerns related to fresh milk
cease to exit. We make sure that the milk you get is 100% hygienic. With all this and more,
N'rish is available for a little less than even fresh milk.
* Note: This product is inactive now
2. Juices
2.1. Haleeb Good Day
Haleeb Good Day offers consumers a range of 100% pure juices
with the essence of four fruits in each glass, without any added
sugar, flavors or preservatives. For consumption absolutely
anywhere and anytime, Good Days’ six premium juices (apple,
pineapple, red grape, mango, orange, and mixed fruit) give you the
absolute delight in taste, and revitalizes you at the same time. It is
packed in a 6-layered Tetra Pack Brick Aseptic packaging.
SKU's
• 250 ml Pack: 27 Packs/Cartons
1000 ml Pack: 12 Packs/Carton
1. Dairy Products
In tune with the Haleeb Foods tradition of providing consumers high quality and value added
products, Haleeb Tea Max is the ideal choice for all tea and coffee lovers. Tea Max is special
milk that provides a rich taste in your beverage. It is also available in the unique and delicious
cardamom flavor, packed in a 6-layered Tetra Pack Brick Aseptic packaging.
SKU's
• 200 ml (plain) pack: 27 packs/carton
• 200 ml (cardamom) pack: 27 packs/carton
Haleeb Nutritious Thick Cream offers a premium quality product which is processed
hygienically from pure fresh milk. Haleeb Cream is luxuriously rich in its thickness and
nutritional value. It promises plentiful assortments of tempting toppings, delicious desserts
and creamiest coffee with its unique taste, also great for eating with bread and snacks etc. It is
packed in 6-layered Tetra Pack Brick Aseptic packaging.
The premium cream processed hygienically from pure fresh milk, Haleeb Cream is
luxuriously rich in its thickness and nutritional value. It promises the richest assortment of
tempting toppings, delicious desserts and creamiest coffee with its unique taste, also great for
eating with bread etc.
SKU's
• 250 ml: 27 packs/shrink-wrapped tray
• 65 ml mini pack: 24 packs/dispenser, 6 dispensers/carton
1.1. Haleeb Yogurt
Daizy Real Yogurt is the best packaged yogurt your
money can buy. It is made from the freshest milk so that
you can get the real taste of our traditional yogurt! Tastes
so great with our local cuisine you’ll want nothing else.
Having it plain as well will be an experience that’ll make
your taste buds tingling in delight!
SKU's
• 450gm cup: 12cups/carton
• 200gm cup: 24cups/carton
• 100gm cup: 24cups/carton
Organization Chart
Marketing Department
Marketing department has 8 employees working very passionately and with devotion. These
people are responsible to make their products sustainable and attract customers to them.
The general marketing manager is responsible for the outdoor marketing activities. His job is
related to advertisement. He plans and get approval from the directors how, where and which
medium to be selected for the marketing and launching of new products.
The Brand Manager is responsible for the products shoots; hiring the suitable models,
getting hoardings for rent, deal with print and electronic media. Haleeb bears a handsome
amount of money on media campaigns. Though it is not its strong point but media related
things are very sensitive in nature. The Brand Manager gets approval for his working form
the top management of Haleeb.
After the research the top management of marketing department formulates policies
and set objective. To meet these objectives strategies are then defined.
The policies are almost daily revised and new policies and strategies are formulated.
They set their objectives on daily basis keeping in view the market situation and requirement.
Sales Department
I worked 3 weeks in the Sales Department. The activities of this department are taking
orders and dispatch the products to the distributors as well as retailers.
The hierarchy of this department is as follow.
Slaes department keep and eye on all trasanctions, check sales varicance, check all
expenses of dirstributors and after matching send to the account departments.
HFL is ensuring the consistency in making the good quality product, then the
implementation of the defined parameters of the quality products. The distribution network is
very wide and has a very professional and trained staff for that. Good services have been
provided to the retailers and the distributors on regular and swift basis. The return of the
products and complaints handled intelligently.
Short Term
• To aggressively enter the market, penetrate the market by making the product
available.
Mid term
Long Term
• To expand the market by opening up new cities and after reaching a certain
Marketing mix
The marketing mix of Haleeb Foods is up to the mark. It is designed to achieve the
overall marketing objective of Haleeb Foods.
Product
The management of Haleeb wants to sell products which are good in quality,
according to the customer’s requirement and have all the standards of consumers.
Haleeb product is good in quality. They procure better quality raw milk and others
ingredients from the local manufacturers. They also purchase machinery and parts from UAE,
Sweden and Germany. Plant hygienically standard should be maintained by the staff. The
products are purchased in different volumes with different packing, size & colors.
Price
Haleeb wants to offer product prices which are affordable to all its customers. Haleeb
follow the price strategy set after Compare with competitors, little bit plus minus will be
acceptable during setting of price. Same rule also follow by the competitors during setting of
price strategy.
Place
Haleeb wants to have their presence in all the major markets of Pakistan. They have a
plan to cover more market during next years. Haleeb also offer fair price shops in Lahore.
Marketing Operations
• Sales targets
• Administration of sales staff
• Product display
• Stock keeping and stock audits
The marketing staff of Haleeb Foods has the responsibility to search new markets
where products can be a market leader and the organizational investment can be the best
return to the management. His responsibilities are:
• Explore new markets
• Gather feedback about the competitors business
• Suggest the ideas after searching the markets.
Psychographic Segmentation
The psychographics gives an insight of the activities, interests and opinions of our
target audience. The target audience is quite trendy and seeking quality taste. They want to
keep pace with on going changing.
Behavioral Segmentation
The major benefits that customers seek are good quality and taste. The target market
is females who are prone to frequent shopping. A survey on consumer behavior of the
targeted audience towards milk shopping showed that females tend to buy milk very
frequently.
Important changes taking place in Segment
If we review the past practices regarding the buying behavior of milks, limited
choices were available in the market and even females were unaware of the fact that they will
respond positively towards variety of milks that match with their requirements. But with the
passage of time this need was realized and firms started providing variety of choices which
was appreciated.
The target marketing strategies of Haleeb Foods are designed to fulfill the customer
needs in the real sense of the term and satisfy the customer in a way that it is retained for a
long time or even forever. They also consider marketing strategies very important because the
overall corporate strategies base on it.
The designing and quality is the most important elements of milk packaging business.
Haleeb is no exception. Product planning and new product development goes side by side in
the industry.
Planning and development is always done according to the up coming seasons. The
previous data and qualitative forecasting plays an important role in planning and development
of new products.
The process of development starts which is influenced by the future trends. After
finalizing the approved targets the planning of requirement starts. Maintain packaging paper,
spares and raw material reserves according to the targets and make sure that there is no
shortfall raised on any stage. The planning process is in very detailed which revolves around
the budget finalized by the management of Haleeb Foods.
Packaging
Haleebs Foods is a Pakistani brand that aims to provide a one stop shopping facility
regarding quality and taste. Haleeb is not just about selling quality milks; it wants to be
identified with providing the ultimate shopping experience to the customers.
The management of Haleeb Foods wants to create an image in their customers’ mind that
Haleeb Foods is the only milk tea brands which are available is various sizes and volumes.
Haleeb has also the aim to provide the best value for money and customer should also be
satisfied with product as well as with the image associated with the brand.
Pricing strategies
Pricing strategy at Haleeb Foods is considered as one of the four major elements of
the marketing mix. Pricing has always been an important strategic issue because it is related
to product positioning. Furthermore, Haleeb pricing affects other marketing mix elements
such as product features, channel decisions, and promotion.
Promotional strategies
The promotional activities will be conducted to create awareness in such a way that
people believe that Haleeb has the ultimate solution to their highly taste needs and to match
their day to day requirements.
The promotional campaigns are mostly related to sales campaigns like to create more
and more attraction for the customers. These promotional campaigns sometimes are seasonal.
And sometime offer some discounts to its regular customers. The promotional strategies are
decided at the top level along with the marketing manager and media manager. No doubt
Haleeb has earned a tremendous popularity in the country.
The management of Haleeb has always keen to get at the top of market so it designs
promotional strategies to retain maximum number of customers.
Distribution strategies
The purpose of this strategy is to describe the distribution process and to ensure the smooth
running of all distribution operations and timely delivery of orders and adjustment of payments &
claims, For effective distribution planning to ensure maximum market coverage, sufficient stocks
keeping in view of the orders received in the same period over last year and expected market growth
for the coming years inside and outside Pakistan. It also ensures consistent availability of HFL
products to the consumers through effective redistribution and to monitor Distributors and their staff
activities through Sales Team of Haleeb Foods Limited.
Action programs
The management of Haleeb Foods periodically checks the targets either they are met
or not. Maximizing of their profit is their ultimate goal. Most of the actions programs have
been designed targeting the sales increase. In this way management takes serious actions.
The management is eager to consistently increase their sales in a way that they will get the
maximum share of the market.
Some action programs have been devised to improve marketing and promotional
activities. The management also wants to capture best locations in all the major cities of
Pakistan. These all efforts are only for making the best foods brand in Pakistan.
Budgeting strategy
Sales Volume
Haleeb determines its yearly budget through the sales volume. They first
concentrate on the thing is “what is the condition of their sales?” if the condition is
good of their sales then they definitely increase their production and sales volume.
Otherwise they concentrate on their old strategies.
Profitability
The second thing through which they determines budget is the “profit” .if they
are getting profits with the high margin, then they definitely want to increase their
profits in the next coming year. Every organization runs on the basis of getting high
profits. No organization wants to face Loss in their business. To get profit is the first
priority of the Haleeb.
Target Volume
Budget allocation
The strategy for budget allocation is also a serious matter for the management so the
following tentative percentage has been provided for the budget allocation plan
Allocation %
TFA
TFA stands for tetra fino aseptic, it also preserves the products but it is less costly
than TBA. It is in pouch form.
CLT
Central located testing; in CLT I do comparison of Haleeb milk with Olper and Milkpak.
Make conclusion which product is best. It is internal test of products.
Procedure of CLT
In CLT I take 3 milk Haleeb, Olpers and Milkpak put into jug and give it to
respondent for taste and ask them for rating according to scale mention. At the end through
average and graphical representation conclude which milk is best.
Total Result of CLT
Haleeb drinking results with Olpers & Milkpak
Sensory Evaluation Results TeaMax new versus TeaMax old & Tarang
4.0
3.9
3.5 3.5
AVG 3.3 3.3
3.0 3.2 3.1
2.9 3.0 2.9
RATING 2.5 2.7 2.7
2.6
2.4 2.4
2.0 2.3 Tarang
2.4 2.0 2.1
1.5 Teamax Old
1.0 Teamax New
Rating criteria:
Excellent 5 0.5
Good 4 0.0
Fair 3 Color Aroma Taste Mouth Feel After Taste Over All
Acceptable 2 Ranking
Rejected 1
There are three strategies Haleeb using for the promotion of their products
1. ABL
2. BTL
3. TTL
ABL:
Product Strategies
Push Strategy:
In this strategy products are sold through the distributor or retailers. Retailers sold
company’s products to the customer by offering it to the customers.
Pull Strategy:
In this strategy customers demand for the products such as he ask for Haleeb.
Every company has a both of strategy Push and Pull at the same time but there is variation
sometime one strategy may higher than other.
Availability Audit
This is the procedure shows that how many shop keepers have company industry’s
products as compare to competitor’s products that.
I checked the availability of UHT, whitener, Beverages, Skimmed, Flavored Milk, Cold
Chain and Butter of Haleeb and Nestle, Good Milk, Olpers, Trang, Shezan, NurPur in the
area of Ichhra, Shama, Ravi Road, Bilal Ganj, Ameer Road, malik Park.
If a shop keeper has any product of any industry I mark it “1” and in case of no product I
mark “0” in other word Available = 1, Not available = 0. After checking availability total all
available and not available and find out the averages of all categories and give them graphical
form.
Availability of UHT as Compare to Competitors
No. of
Black & With Without
Responden
White Smiley Smiley
t
1 1 0 0
2 1 0 0
3 0 1 0
4 1 0 0
5 1 0 0
6 0 1 0
7 0 0 1
8 1 0 0
9 0 0 1
10 0 1 0
11 0 1 0
12 0 0 1
13 0 1 0
14 1 0 0
15 1 0 0
16 1 0 0
17 0 1 0
18 1 0 0
19 1 0 0
20 0 1 0
Total 10 7 3
Average 50 35 15
50
40
30
20
10
0
Black & Without
With Smiley
White Smiley
Average 50 35 15
Off-Take Study
The purpose of Off-Take study to calculate the daily sales of industry’s products as
compare to the competitor’s products. My Off-Take Study is on Cold Chain of Haleeb and
Nestle. It consists minimum 3 days. In Off-Take we check the opening Stock, Purchases and
closing Stock and find out the sales unit or Off-Take by this Formula OS+Purchses-Closting
Stock = Sales in units
I did the Off-Take of 10 Gourmet outlets (Litton Road, Temple Road, Shaad Maan,
Shama Chowk, Saman Abad, Punch Road, Rustam Pur, Gulshan Ravi, Shaam Nagar, and
Riwaz Garden). 1st I noted the OS of all outlets, 2nd I asked the purchases and CS then apply
the Formula and calculate the Off-Take of that day. The CS of 2 nd day becomes the OS of 3rd
day. 3rd day again I asked for Purchases and CS and by applying Formula calculate the Off-
Take. I also calculate the total Off-Take of each outlet and Average of outlets combine and
give them graphical form to easily understand.
. Haleeb Nestle
100
No. of SKU 50
0
250ml 450ml 250ml 450ml
Day 2 Day 3
Haleeb 20 29 25 46
Nestle 80 71 75 54
For this purpose I went to Ichhra and Auriga and give the tea for tasting and take their views
of 313 respondents of which 69% are females and 31% males.
Female Excellen
Average Males Good Average Rejected
s t
s
69 31 21 51 27 1
60
51
40
20 27
21
1
0
Excelent Good Average Rejected
UHT
Goo Packed Milk Non
Sr.# Halee Milkpa Olper Consumption Users
d
b k s
Milk
1 1 1
2 1
3 1
4 1
5 1 1
6 1 1
7 1 1
8 1 1
9 1 1
10 1 1
11 1 1
12 1 1
13 1 1
14 1 1
15 1 1
16 1 1
17 1 1
18 1
19 1 1
20 1 1
Total 9 5 2 0 16 4
Goo Non
Halee Milkpa Olper Packed Milk
d User
b k s Consumption
s
Average milk
s 45 25 10 0 80 20
20
45
80 25
0 10
Haleeb Milkpak Olpers Good milk Packed Milk Consumption Non Users
1. What comes in your mind when you think of the word Packaged Milk?
• Totally safe
• Premium quality
• Healthy
• Other
• Specify________________
7. If I ask about packaged milk then which brand first comes in your mind?
• Olpers
• Haleeb
• Nestle
• Good milk
8. Are you able to identify Haleeb on shelves in large stores?
• Yes
• No
• Supply problem
• Interest level in company schemes
• Expiry problem
• Delivery problem
• Word of mouth about Haleeb Foods
Limited
• Sale scale of brand
• Relation between retailer and distributor
1. Did you ever face any problem in order booking & delivery?
• Yes
• No
DMS
I learn how to work in DMS. Its mean Distribution Management System. The basic
objective of DMS is Monitor the Distribution Secondary Sales record & sale man activity like
DEO(Data Entry Officer) perform the following tasks. I also perform these tasks in DMS.
Day Opening 1 time activity
Dispatch Receive when stock receive
Stock Issue on daily basis
Stock Return on daily basis
Replacement Detail on daily basis
Sale Invoice on daily basis
Salesman Settlement on daily basis
Warehouse Damages on daily basis (not necessary)
Day Closing 1 time activity
Reports on daily basis
Daizy Intercept
Intercept mean convince the people to purchase our products by telling them the
USP(Unique Selling Proposition) of products.
I went to three places, PIA, Wapda Town and Iqbal town for Intercept purpose in Cakes &
Bakes Bakers and Sweet and Salt. In intercept format there are two things to understand 1 st is
“Pitch” its mean how many people came there for purchase yogurt 2nd is “Productive” its
mean how many people convince to purchase Daizy yogurt.
Graphical Representation
C a k e s & B a k e s PCIAak e s & B a k e s W a p d a To
S wwene t & S a lt Iq b a l To w n
25
20
15
10
5
0
P itc h P r o d u c tiv e4 5 0 g 200g 450g 2 0 0 g T o ta l P aTc ok ta l P a c k
S a le s S a le s
ADMINISTRATIVE
EXPENSES 169,021 200,755 191,813 170,866 174,464
SELLING EXPENSES 457,053 1,040,213 883,685 607,184 390,982
1,075,49
626,074 1,240,968 8 778,050 565,446
(1,482,050
OPERATING PROFIT/(LOSS) (610,478) ) (81,485) 409,677 576,247
(2,005,107 (219,735
PROFIT/(LOSS) BEFORE TAXATION (902,609) ) ) 308,167 516,606
PROVISION FOR TAXATION
- Current 30,152 6,568 44,106 62,298 99,779
(131,728
- Deferred 0 (678,702) ) 47,595 148,168
30,152 (672,134) (87,622) 109,893 247,947
(1,332,973 (132,113
PROFIT/(LOSS) AFTER TAXATION (932,761) ) ) 198,274 268,659
Authorised capital
25,000,000 ordinary
shares of Rs.10 each 250,000 250,000 250,000 250,000 250,000
Accumulated (loss) /
(1,091,71 (359,540 1,025,55
unappropriated profit 5) ) 865,985 4 854,736
SURPLUS ON REVALUATION
OF OPERATING FIXED 1,577,25
ASSETS 1,376,672 9 0 0 0
NON-CURRENT LIABILITIES
Long term finances 2,030,820 515,658 498,100 147,500 0
Suppliers Credit 0 0 0 0 0
CURRENT LIABILITIES
1,300,52
Trade and other payables 1,708,653 9 809,140 696,778 698,074
1,367,82 1,129,26
Short term borrowings 178,806 4 2 100,000 0
Taxation 0 0 0 0 0
Current portion of
long term liabilities 0 339,116 337,230 324,822 168,264
3,084,28 2,295,11 1,126,51
1,974,784 872,558
Total Current Liabilities 8 0 4
5,915,22 4,584,73 3,300,06 2,577,95
5,695,982
0 0 4 2
ASSETS
NON-CURRENT ASSETS
Property, plant and
4,831,04 2,200,24 2,017,42 1,797,55
equipment 4,488,657 2 5 9 6
Vertical Analysis
ADMINISTRATIVE
EXPENSES 3% 4% 2% 2% 2%
SELLING EXPENSES 9% 19% 10% 7% 4%
OPERATING
PROFIT/(LOSS) -12% -27% -1% 4% 6%
PROFIT/(LOSS) BEFORE
TAXATION -17% -37% -2% 3% 6%
PROVISION FOR
TAXATION
- Current 1% 0% 0% 1% 1%
- Deferred 0% -12% -1% 1% 2%
1% -12% -1% 1% 3%
PROFIT/(LOSS) AFTER
TAXATION -18% -24% -1% 2% 3%
Authorised capital
25,000,000 Ordinary Shares of Rs.10each
4% 4% 5% 8% 10%
Accumulated (loss) /
Unapproproated Profit -19% -6% 19% 31% 33%
SURPLUS ON REVALUATION OF
OPERATONG FIXED ASSETS 24% 27% 0% 0% 0%
NON-CURRENT LIABILITIES
Long term finances 36% 9% 11% 4% 0%
Suppliers Credit 0% 0% 0% 0% 0%
CURRENT LIABILITIES
Trade and other payables 30% 22% 18% 21% 27%
Accrued profit 2% 1% 0% 0% 0%
Taxation 0% 0% 0% 0% 0%
0.2
Workers Welfare Fund 0% 0% 0% 0% %
ASSETS
NON-CURRENT ASSETS
Property, Plant and Equipment
79% 82% 48% 61% 70%
0.1 0.0
Long term deposits 0.0% % 0.1% 0.0% %
Long term loan 1% 1% 1% 0% 0%
0.03 0.10
Loans to employees 0% 0% % % 0%
Total Non-Current
Assets 80% 83% 49% 61% 70%
CURRENT ASSETS
Stores, spares and tools 3% 2% 3% 3% 4%
Stock-in-trade 7% 8% 18% 16% 15%
Trade debts 3% 3% 21% 6% 2%
Loans and advances 0% 1% 1% 0% 0%
Trade deposits and short term
prepayments 0.5
0% % 1.1% 0% 0%
Other receivables 0.1 0.0 0.0 0.1 0.1
Tax refunds due from the Govt.
0% 3% 4% 0% 0%
Horizontal Analysis
121 100
OTHER INCOME 267% 207% % 60% %
- 100
-99% 249% -12% 71% %
OTHER CHARGES
1262 527 292 100
Financial - net 1086% % % % %
1999 100
Miscellaneous 228% % 65% 48% %
100
WPPF 0% 0% 0% 60% %
123 100
Workers' welfare Fund 0% 0% 3% % %
215 154 100
457% 777% % % %
- 100
NET PROFIT/(LOSS) -175% 388% -43% 60% %
Authorised capital
25,000,000 Ordinary Shares of
Rs.10each 100 100
100% 100% 100% % %
100 100
General reserve 100% 100% 100% % %
Accumulated (loss) /
Unapproproated Profit 120 100
-128% -42% 101% % %
113 100
Shareholders' equity -54% 4% 101% % %
SURPLUS ON REVALUATION OF
OPERATONG FIXED ASSETS 87% 100%
NON-CURRENT LIABILITIES
100
Long term finances 1377% 350% 338% %
117 100
Deferred taxation 121% 121% 70% % %
168 100
690% 274% 231% % %
CURRENT LIABILITIES
100 100
Trade and other payables 245% 186% 116% % %
100
Workers Walfare Fund 0% 0% 0% 0% %
128 100
Total 221% 229% 178% % %
ASSETS
NON-CURRENT ASSETS
100
Long term loan 686% 634% 634% 46% %
100
Loans to employees 0% 36% %
252% 271% 125% 112 100
165 100
Total 149% 133% 302% % %
1 7 224.
Sales Debtors Turnover 33.45 9.91 5.67 7.53 51
1 1 18.
Inventory Turnover 12.48 8.99 1.85 7.76 15
6 7 98.
Store Turnover 35.04 42.15 7.98 7.55 58
PEST Analysis
Political Environment
The political arena affects the industries of any country. If the political environment is
stable then it is beneficial for any industry because stable political environment follows the
regularity of the policies for any industry. Unfortunately in Pakistan, political environment
was not sustainable which causes a bad effect on almost all the industries.
As Haleeb is Pakistani national brand and it belongs to Pakistan so it can not be saved
from the political changes in the external environment. Political changes are directly linked
with the national level strategies which directly affect the business sector seriously.
Currently Pakistan suffers from considerable political uncertainty as the tenuous governance
structure put in place by President Zardari has come under strain. Moreover, among ordinary
Pakistanis, criticism of the army — typically among the most respected institutions in the
country — and its role in governance has become much more common..
The current political situation is not in a normal mode. Any thing can be happened
any time. The government is totally disturbed from the SWAT operation. This has almost
Social Environment
Social trends and the demographics are the key elements that are taken in
consideration to do business in any country. Each country has different culture and trend
basing on their norms and values.
Haleeb is well aware of the cultural trends as well as of the international market. This
awareness makes the management to be vigilant in presenting the best product to the
customers. The management of Haleeb Foods better understand and at that time they have
become the tend setters of consumer milk industry.
In milk packaging industry taste & quality parameters are changing day by day rapidly and if
you don’t keep up your pace with this rapid transition you will lag behind.
Now a day’s people are becoming more status conscious so they prefer and demand for good
taste and quality which fulfill their daily requirements. People today want good quality
products which are best vale for money.
Technological Environments
The modern technology has changed the way people think as well as the way people
live. One may say that technology has a direct impact on our lifestyle. Haleeb has employed
the best state of the art technology in their marketing network. This is because of the
dedication to satisfy the end customer.
This is happened keeping in view the other competitors of Haleeb. The management think
that they should be always be ahead in all field even they are using technology better than
their competitors.
Technology is the best weapon to win the war of competition in these days. Those who have
outdated technology are out of the competition. In packaging milk industry majority of
companies not adopt the quality standards and formulate the products with scrapped
machines. In Pakistani Foods industry usage of new technology is very low because people
prefer to buy cheap packet milk. The budget allocation for research and development in
Foods business of Pakistan is maximum 5%. Due to low usage of technology in this industry
technological change rate is 0%.
To derive the situational analysis of Haleeb Foods the SWOT analysis is being employed.
This situational analysis model is most reliable among the scholars of management. It simple
shows the competitive advantages which the organization has on its rivals as well as the areas
in which the organization lacks.
SWOT Analysis is a strategic planning method used to evaluate the Strengths,
Weaknesses, Opportunities, and Threats involved in a business venture. It involves specifying
the objective of the business venture or project and identifying the internal and external
factors that are favorable and unfavorable to achieving that objective.
SWOT GRID
Opportunity Threats
Strength:
• No 1 dairy company.
• Quality Products
• Environment Friendly.
• Haleeb Food's products enjoy strong brand image and market pull.
• Sales force is the major resource strength in terms of physical resources of the
company.
• Financial, marketing and sales strategies are formulated by gauging the customer
demands.
• First and the only dairy company in Pakistan to get ISO 9002 certification
•
WEAKNESSES:
• No credit sales.
• They cannot launch many of its expensive international brands due to the lower
income groups.
• Feasibility of new products needs to be analyzed, e.g. Candia Drinking Yogurt was
launched some years back but it failed because no customer demand exists.
• The packing line installed for N'Rish has a higher capacity than the actual demand of
• Inadequate marketing.
OPPORTUNITIES:
• Pakistan is the seventh largest producer of milk in the world with annual output of
• There are substantial growth opportunities considering the average yield of Pakistani
• The overall milk market in Pakistan is 20 billion liters, out of which processed milk
contributes only 3 million liters. Haleeb Foods along with other processed milk
• Haleeb Foods' has expanded its product range by launching milk in Tetra Fino
Packaging.
• CDL has been changed to HFL, so this change in name can help them to attract
foreign customers.
• HFL can go for related diversifications by producing pure juices and flavored yogurt.
• HFL can go for joint venture with other companies to attract the market share.
• Entering in to the market of baby cereals, which will help them in increasing their
revenue.
THREATS:
• The present economic crisis in the world, led to the withdrawal of foreign
management from the company and the investment has come to a halt.
Suggestions
• Haleeb Foods Limited should also allocate a healthy budget for the advertising
of its products.
company.
• The co-operation among the different departments of HFL should also improve it will
lessen the bureaucratic cost and increase the efficiency of the company.
• The activities like customer satisfaction day should be performed on regular basis so
the company should know about the feedback of the customers regarding the products
• Haleeb Foods Limited should improve its distribution system specially the retailers
Conclusion
practical aspect of life. It was my first experience, which was obviously very tough, but it
As a whole HFL is a good organization to work in but there are certain departments
that need improvements. It is surviving in the FMCG’s sector with some strengths and
weaknesses. I am of the view that if the management of HFL wants to show the same results
in the future that it should have to take some decisions before time, because in the 21st
century only those organizations can survive who are utilizing all their resources efficiently
and effectively.