M-1 : CORRECTIVE AND

REACTIVE MAINTENANCE

Priority Type

P1 Emergency
P2 Critical
P3 Urgent
P4 Routine
Total

Monthly score

Criteria Score
Priority 1 < 98% -2
Priority 2 < 98%, Priority
3<95%, Priority 4< 90% -1
98%<Priority 2 < 99%, 95%<
Priority 3<99%, 90%<Priority
4< 99% 0
Priority 2,3,4 = 100% 1
Priority 1=100% 2

Total score 2
 Month Ending Jul-18

Total No of reactives Total No of reactives

received achieved SLA
1 1
20 20
621 610
873 871
1515 1502

ore 2
Achieved

100%
100%
98%
100%
99%
 Summary of Open WO's in OAMC Maximo

Categories Civil Electrical Mechanical HVAC PLUMB

Defects 10 1 1 2 3

Additional works 50 1 0 1 0

No access 0 0 0 0 0
Wappr 3 2 4 17 8
Not in scope 1 1 12 5 4

Total Open WOs in OAMC Maximo

Total WOs completed by CALLC

Total No. of reactives

 Month Ending - Sept18

FDAS+PA Total Remarks

Not considered for KPI calculation because defects, but this WO are open
1 18 in OAMC maximo
Not considered for KPI calculation as additional works awaiting quotation,
0 52 waiting response from supplier, need materials etc
Not considered for KPI calculation due to access issues by ROP, room keys
0 0 not available, scissor lift, boom room requirement.
0 34 Not considered for KPI calculation as this WO's waiting approval

0 23 Not considered for KPI calculation as this WO's outside PTB and car parks.

127 Not considered for KPI calculation

2423 Already taken for KPI calculation

2517 This are the total work orders created in OAMC maximo
M-1 : CORRECTIVE AND REACTIVE MAINTENANCE

Priority Type Response time Rectification time

P1 Emergency 15 Mins 1 Hour

P2 Critical 30Mins 2 Hours
P3 Urgent 2 Hrs 8 Hours
P4 Routine 8 Hrs 48 Hours
Total

Criteria Score
Priority 1 < 98% -2 û
Priority 2 < 98%, Priority
3<95%, Priority 4< 90% -1 û
98%<Priority 2 < 99%, 95%<
Priority 3<99%, 90%<Priority
4< 99%
0 ü
Priority 2,3,4 = 100% 1 û
Priority 1=100% 2 ü
Monthly score 2
 Month Ending Sep-18

Total No of reactives Total No of reactives Achieved

received achieved SLA
6 6 100.00%
934 921 98.61%
1080 1048 97.04%
403 396 98.26%
2423 2371 97.85%