HELEN LEE

WORK EXPERIENCE
Education Pioneers
Impact Fellow with Tulsa Public Schools September 2018- Current
 Collaborate with different stakeholders at Tulsa Public Schools, Tulsa Police Department, and City of Tulsa to design and
implement community policing strategies which help drive a pipeline to prosperity with our children.

Alight Solutions, formerly Aon Hewit

Operations Manager April 2017-April 2018
 Coordinated the implementation of a new global credit card payroll process by managing internal training of teams, project
deadlines, and identifying any requirements or process gaps with project stakeholders
 Oversaw the year end activities relating to payroll, with focus on preventative measures and ensured activities on the year end
project plan were completed by set deadlines
 Lead weekly stand-ups to streamline the cohesion of all internal supporting teams, improving overall communication between
teams
 Managed a team of 4-5 analysts, aiding them in their professional development and providing timely feedback as applicable
Client Delivery Analyst April 2015-April 2017
 Acted as the North America SME on a global implementation from Siebel to Salesforce on a client team of 25+ colleagues,
providing refresher trainings, driving application best practice and resolving process issues during stabilization
 Developed and implemented a revised escalations process by building all requirements provided by individual domains and
applying them to a standard base escalation process
 Managed the risks and issues log on a global Workday HCM implementation across internal and external teams
 Managed the project plan and onsite logistics for quarterly client HR trainings for three sessions, ensuring key project milestones
were met by trainers and supporting teams
Client Delivery Specialist June 2014-March 2015
 Identified client escalation trends for valid escalations through multiple deep dive reports and improved the Root Cause Analysis
process to be able to output monthly root cause analysis trends to client contacts
 Compiled weekly and monthly reports on case volumes and status of SLAs to highlight key trends to the operations team
 Volunteered as project manager for an internal initiatives team and improved the access and onboarding experience for new
hires in the HR Solutions business unit

EDUCATION
The University of Texas at Austin Bachelor of Arts, Economics May 2014
Minor(s): Chinese, Business Foundations Program

EDUCATION COURSE EXPERIENCE

UT UTeach Program Summer 2013-Fall 2013
 Sociocultural Influences on Learning
 Advanced Methods in Social Studies
 Intercultural Management

VOLUNTEER EXPERIENCE
Future Business Leaders of America (FBLA) Ongoing
Volunteer Judge/Proctor for Area V district competitions

Texas ABSA Alumni Association Ongoing

Mentor for members in the Asian Business Students Association (ABSA) at UT Austin/Board Member

ADDITIONAL INFORMATION
Computer Skills: MS Office Suite (Intermediate), Adobe Photoshop (Basic), Camtasia Studio (Basic), SAP (Navigational), Workday
(Navigational), SalesForce, Prezi
Languages: Fluent in Cantonese and English, Conversational in Mandarin, Basic in Spanish
Interests: Reading, Photography, Education Pedagogy, Video Editing, Cooking/Baking