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MGT501- Human Resource Management


Terms "Interpersonal skills" and "Human skills"
are used for:
Organizational Behavior is a study of investigating ► Two different skills
the impact of: ► Different managerial skills
► Employees' behavior in an organization ► Operational skills
► Societal behavior on an organization ► Same managerial skills
► Country's culture on an organization
► Country's economy on an organization

Which of the following abilities are categorized as


Which of the following term is used to identify, the Technical skill of an individual?
"what the job holder does"? "how it is done"? & ► Judgment & creativity
"why it is done"? ► Analysis & communication
► Job specification ► Knowledge & proficiency
► Job evaluation ► Innovation & advancement
► Job description
► Job title
The intellectual & mechanical process used by an
organization to transform inputs into outputs is
Which of the following term is used to identify the termed as:
physical & mental skills, required to perform by an ► Task
individual within a particular position in an ► People
organization? ► Structure
► Job title ► Technology
► Job specification
► Job description
► Job evaluation Under which of the following authority, an HR
manager took the decision to provide training to its
employees regarding the operations of newly
Jobs are compensated on the basis of: installed machine?
► Job analysis ► Staff
► Job specification ► Functional
► Job worth ► Line
► Job description ► Implied

____________ is the main source of innovations.


► Upgraded technology Which one of the following is NOT the benefit of
► Human mind making teams?
► Competitors' pressure
► Research & Development ► Every member is mutually accountable
within a team
► Teams enable organizations to better utilize
Which of the following HR function is the basic employees' talents
element of recruitment? ► Teams create trust and a collaborative culture
► Attract the job applicants for the particular ► Teams always perform better than individuals
post in all situations
► Select the best one among all applicants
► Train the people as per organizational
requirements Which one of the following is NOT the
► Fire the non-performing employees characteristic of a Virtual Team?

► Lack of nonverbal signals


► Limited social contact
“A person is known by the company he/she keeps”; ► Increased social relationship
is well described by which of the term? ► Ability to overcome time and space constraints
► Prejudice
► Stereotype
► Introversion Which of the following functions of HRM deals
with 'Collective Bargaining'?
► Staffing organization
► Forcasting ► Determining deficiencies that require
► Employee-assistance management training
► Employee-relations management ► Developing career development plans for
employees
► Identifying training outcomes through
'There is no need to make any new appointment'; evaluation
therefore, the organization has transfered Mr.
Azam to another branch. This step of the
organization is taken to: Evaluation of training program is conducted:
► Increase the labor supply than demand ► At the initial stage while design a training
► Maintain the balance of labor supply and demand ► Prior to need assessment phase
► Decrease the labor supply than demand ► Parallel to design a training content
► Devastate the balance of labor supply and demand ► At the last stage of training

A test conducted to ensure the biological fitness of HR managers play vital role in:
an individual by identifying the presence of any
inherited diseases like diabetese, heart diseases, ► Setting production targets
neurological disorders etc, is termed as: ► Formulating strategies
► Hereditary testing ► Publishing financial statements
► Gene testing ► Preparing reports for shareholders
► Instinct testing
► Genetic testing
Which of the following are the groups of social
nature that are formed around friendship and
Which of the given employment testing approach common interests?
requires individuals to perform activities similar to ► Formal
those they might encounter in an actual job? ► Structured
► In-basket technique ► Informal
► Role playing ► Unstructured
► Interview simulations
► Case study
• Role playing Initially the personnel department was only
A Training method in which participants are required involved in:
to respond to specific problems they may actually ► Recruitment & selection
encounter in their jobs. ► Compensation & benefits
► Training & development
► Scheduling vacations
According to which of the following interview type,
several applicants are being interviewed by one or
more company representatives? 'Career counseling' is part of which of the following
► One-to-one interview functions of HRM?
► Panel interview ► Compensation & benefits
► Group interview ► Planning & selection
► Stress interview ► Training & development
► Maintainence of HRIS

'Material wastage has increased to greater extent


'Fair employment legislation' is applicable to which
due to using outdated machinery'. This issue can be
of the following?
resolved by:
► Collective bargaining
► Train machine operators regarding its
► Planning & selection
operations
►Replacing the existing machinery with the new one ► Training & development
► Using new raw material in production ► Grapevine network
► No action is required as it is not a noticeable issue
Which one of the following is NOT included in
'Training and Development'?
Previous company records & customer satisfaction
► Orientation
surveys may serve as a source for:
► Career development
► Cultivating learning culture within the
► Employee education
► Recruitment ► Vocational interest test
► Cognitive aptitude test
► Personality test
Jamal Enterprises' top management refused to ► psychomotor abilities test
consider its female marketing manager for the post
of Vice President. This action of the company is
representing which of the following? All of the following areas are covered in an
► Gender discrimination employee orientation program, EXCEPT:
► Legal consideration ► Organizational history
► Reverse discrimination ► Employee benefits
► Glass ceiling effect ► Organizational issues
► Organizational politics

The process of discovering potential candidates for


actual or anticipated organizational vacancies is Which of the following term reflects the process of
known as: preparing organizational people according to the
► HR planning future needs?
► Job analysis ► Learning
► Recruitment ► Training
► Selection ► Development
► Need analysis

The hiring process comprises which of the following


steps? Which of the following term best represents the
► Selection, Recruitment & performance individuals who have interests in an organization
appraisals and are influenced by it?
► Recruitment, Selection & Socialization ► Workforce
► Selection, Orientation & Development ► Stakeholders
► Job analysis, Selection & Training ► Customers
► Stockholders

Which of the following defines the process of


'Recruitment'? Mr. Ahmed was working as a computer operator,
► Forecasting the demand of human resources but he was unable to work in Ms Excel with the
► Forecasting the supply of human resources required speed. Due to this reason management has
► Discovering potential job candidates for a forcefully retired him & appointed a new person to
particular position replace him, the company is said to be indulged in:
► Making a “hire” or “no hire” decisions ► Rightsizing
► Affirmative action
► Downsizing
The number of people hired for a particular job ► Discrimination
compared to the number of individuals in the
applicant pool is often expressed as:
► Application ratio “Self-motivated & result oriented individuals with
► Recruitment ratio sound knowledge of combined cycle gas turbine
► Selection ratio power plant operations and practical experience of
► Employment ratio mechanical, electrical and I&C maintenance of
plant.”
This section of job advertisement represents which
The extent to which an employment selection test of the given term?
provides consistent results is known as: ► Job analysis
► Reliability ► Job description
► Dependability ► Job specification
► Consistency ► Job evaluation
► Trustworthiness
Which of the following statement represents
"effectiveness"?
Which of the following test indicates the person’s
► Achieve most output in less time
inclination towards a particular occupation that
► Achieve mass production
provides satisfaction to that individual?
► Achieve most output with least input
► Achieve organizational goals
► Job specification
► Job worth
How hesitation among newly hired employees can ► Job description
be eliminated through socialization within an
organization?
Socialization: In order to reduce the anxiety that new Technically HRIS is a/an:
employees may experience, attempts should be made ► System software
to integrate the person into the informal organization. ► System hardware
► Database system
HRM department can conduct the orientation in order ► Operating system
to socialize
the newly hired employees with the working
environment of the organization. HRM plays HRIS is used to facilitate the decisions related to:
a major role in new employee orientation-the role of ► Overall organization
coordination, which ensures that the ► Employment planning
appropriate components are in place. In addition HRM ► Sales forecasting
also serves as a participant in ► Resource allocation
program. As job offers are made and accepted, HRM
should instruct the new employee
when to report to work. However, before the employee As a result of which of the following activity, HRIS
formally arrives, HRM must be is gaining popularity day by day?
prepared to handle some of the more routine needs of ► Generating organizational reports
these individuals. ► Managing resources effectively
► Retrieving timely information
Organizational Behavior is a study of investigating ► Handling bundles of data
the impact of:
► Employees' behavior in an organization
► Societal behavior on an organization HR department maintains
► Country's culture on an organization _______________ records.
► Country's economy on an organization ► Employee
► Sales
► Prodction
With the emergence of Information Technology ► Inventory
(IT), organizations are needed to perform which of
the following activity in response to this new
technological trend? Why organizational goals should be measurable?
► Job evaluation ► Ensure goal ambiguity
► Job specification ► Ensure goal attainment
► Job description ► Put high effort
► Job analysis ► Encourage employee participation

_______ is the main source of innovations.


Which of the following is said to be the main focus
of Organization Behavior? ► Upgraded technology
► How to become more effective in society ► Human mind
► How to best utilize human resource ► Competitors' pressure
► How to become environmental friendly ► Research & Development
► How to become a market leader

Which of the following emerged when individuals


'Job specification' is said to be an outcome of which realized the strength they could gain by joining
of the given term? together to negotiate with employers?
► Job analysis ► Trade unions
► Job title ► Human relation movement
► Job evaluation ► Employment legislations
► Job worth ► None of the given options

Jobs are compensated on the basis of: Who is responsible to take corrective actions in
response to unforeseen problems?
► Job analysis
► Liaison ► To enforce government regulations
► Disturbance-handler
► Figurehead
► Spokesperson An organization posts advertisement in the news
paper as:
“Approximate Gross salary is Rs. 24,000/ per
Which of the following role a manager performs as month. In addition to above salary the candidate on
a Resource allocator? appointment will also be entitled for other
► Interpersonal role attractive benefits/facilities like pick and drop,
► Decisional role indoor medical facility, housing subsidy etc”.
► Informational role This represents:
► Supportive role ► The organization’s policy for attracting
more potential candidates
► The organization is creating its positive image
Under which of the following role, manager in the market
discusses issues and bargains with other units to ► The organization is clearly defining the job
gain advantages for their own unit? position
► Negotiator ► The organization’s policy to retain valuable
► Spokesperson employees
►Disseminator
► Entrepreneur
A test conducted to ensure the biological fitness of
an individual by identifying the presence of any
Organization is said to be an open system, because: inherited diseases like diabetese, heart diseases,
► It operates within an environment neurological disorders etc, is termed as:
► It operates in isolation ► Hereditary testing
► Its activities are random ► Gene testing
► Its activities are independent ► Instinct testing
► Genetic testing

Which of the following approach emphasizes the


effect of psychological & social factors on A practice used by different companies to reduce
employees’ performance? costs by transferring portions of work to outside
► Scientific approach provider rather than completing it internally is
► Rational approach termed as:
► Human relations approach ► Planning
► Systematic approach ► Decentralization
► Restructuring
► Outsourcing
How often HR planning process is implemented
within an organization?
► Continuously People within a group who initiate the work, give
► Annually new ideas and also collect information about the
► Bi-annually task, are actually performing:
► Quarterly ► Information collector roles
► Task oriented roles
► Relationship oriented roles
The best hiring occurs when the goals of which of ► Individual roles
the following should consistent to each other?
► HR managers, Finance managers
► Head office, Branch Organizations started emphasizing on making rules
► Organization, Individual and regulations during:
► Lower managers, Top managers ► Mechanistic period
► Legalistic period
► Catalytic period
Why organizations provide attractive salaries, ► Strategic period
fringe benefits, career development opportunities
and respect to their employees?
► To retain valuable human resource 'Career counseling' is part of which of the following
► To be the market leader in the future functions of HRM?
► To attract more and more people ► Compensation & benefits
► Planning & selection ► Vocational interest test
► Training & development ► Psychomotor abilities test
► Maintainence of HRIS

Which of the following test indicates the person’s


Which of the following force makes an individual inclination towards a particular occupation that
eligible to make decisions, give orders & directing provides satisfaction to that individual?
work activities of others? ► Vocational interest test
► Power ► Cognitive aptitude test
► Influence ► Personality test
► Authority ► Psychomotor abilities test
► Command

Which of the following source can be used to ensure


SWOT Analysis is a tool for: the authentication of the information provided by
the job applicant?
► Determining the mission ► Reference check
► Dividing missons into goals ► Criminal record
► Scanning the environment ► Application form
► Monitoring frequent performances ► Credit history

What comes prior to environmental scanning of an Background investigations and reference checks are
organization? considered to verify candidate’s _____________ .
► Determining organizational mission ► Age
► Monitoring the action plans ► Marital status
► Developing budgets for plans ► Credentials
► None of the given options ► Gender

What measure should be needed to ensure effective Non-Muslims are not allowed to enter the territory
recruitment? of Mekkah & Madina, due to this restriction,
► Keep pool of large size to get best out of it McDonalds made local hiring for its subsidiaries in
► Address personnel needs of applicants these regions. Which hiring approach they have
► Meet economies of scale for an organization adopted in response to this limitation?
► Clearly understand organizational goals
► Parent-country national
► Host-country national
Which of the following is a process of attracting ► Third-country national
individuals on timely basis, in sufficient numbers ► Headquarter national
and with appropriate qualifications, to apply for
jobs with an organization?
► Selection Decision regarding the delivery medium for
► Recruitment training is made prior to which of the following
► Staffing step?
► Enrollment ► Evaluating the training program
► Designing the contents of training to be
delivered
The extent to which an employment selection test ► Identifying whether the training is required or
provides consistent results is known as: not
► Reliability ► Conducting need assessment to identify issues
► Dependability
► Consistency
► Trustworthiness HRM is said to be effective when
______________ is achieved.

Which of the following test can best evaluate the ► Minimization of wastage
routine production activities of job that require ► Cohesive work environment
coordination & physical strength? ► Customer satisfaction
► Cognitive aptitude test ► Large market share
► Job knowledge test
► Long working hours

"Effectiveness" is represented by:


The thorough & detailed study regarding jobs
► Doing things before time within an organization is termed as:
► Doing right things right ► Job analysis
► Doing things in minimum time ► Job description
► Doing things with minimum resources ► Job specification
► Job evaluation
Question No: 41 ( Marks: 10 )

What measures can be taken by the employer to The three most important job-related attitudes are:
prevent negligent hiring? Explain in detail. ► Job involvement, organizational commitment
and job enrichment
► Job satisfaction, job orientation and
organizational commitment
Which of the following defines the levels of ► Job satisfaction, job involvement and
authority to perform the assigned tasks? organizational commitment
► Job satisfaction, job enlargement and
► Labor union organizational behavior
► Competitor's threat
► Organizational structure
► Pressure group Which of the following term describes the unique
combination of psychological traits that describes a
person’s behaviors?
The actions of people at work place are studied
under which of the following discipline? ► Perception
► Psychology ► Personality
► Organizational behavior ► Attitude
► Sociology ► Ability
► Anthropology

Successful managers are:


Job specification is a statement that represents: ► Efficient & effective
► Required skills ► Goal achievers
► Specific qualification ► Strict to employees
► Personality traits ► Policy makers
► All of the given options

Which of the following is an online recruitment


'Job specification' is said to be an outcome of which method engaged in by a single employer or group of
of the given term? employers to attract a large number of applicants?
► Job analysis ► Job fairs
► Job title ► Recent grads
► Job evaluation ► Internship programs
► Job worth ► Recruiting sites

Jobs are compensated on the basis of: Which of the given statement reflects the
Relationship between HRM & Management?
► Job analysis ► Both are same
► Job specification ► Management is one aspect of HRM
► Job worth ► HRM is one aspect of Management
► Job description ► No relationship exists

Which of the following is served as criteria for Which of the following HR function is the basic
declaring a particular job as worth-full? element of recruitment?
► Attract the job applicants for the particular post
► Physical motion ► Select the best one among all applicants
► Significance of task
► Mental stress
► Train the people as per organizational ► Vocational interest test
requirements ► Role playing
► Fire the non-performing employees ► Employment interview

Entrepreneurs are said to perform the: The process by which people acquire skills &
► Interpersonal role abilities required to perform jobs at hand, is known
► Informational role as:
► Supportive role ► Learning
► Decisional role ► Training
► Development
► Need analysis
The intellectual & mechanical process used by an
organization to transform inputs into outputs is
termed as: Which of the following department is responsible
► Task for handling safety & health issues of employees?
► People ► HR department
► Structure ► Procurement department
► Technology ► Finance department
► Marketing department

Which of the following approach emphasizes the


effect of psychological & social factors on Organizations started giving more focus on the
employees’ performance? quality of work life (QWL) during:
► Scientific approach ► 1960-70
► Rational approach ► 1970-80
► Human relations approach ► 1980-90
► Systematic approach ► 1990-2000

Under which of the following authority, an HR Which of the following is a forecasting technique
manager took the decision to provide training to its that involves experimenting a real-world situation
employees regarding the operations of newly through a mathematical model?
installed machine? ► Simulation
► Staff ► Modeling
► Functional ► Mock-up
► Line ► Replication
► Implied

Which of the following information is NOT


Which one of the following is NOT the advantage of collected through observation method while
Workforce Diversity? conducting job analysis?
► Increased creativity and flexibility ► Who is monitoring the task?
► Decreased problem-solving skills ► What task has done?
► Multiple perspectives ► How task has done?
► Greater openness to new ideas ► How long a task has taken to complete?

The best hiring occurs when the goals of which of Which of the following is a process of attracting
the following should consistent to each other? individuals on timely basis, in sufficient numbers
► HR managers, Finance managers and with appropriate qualifications, to apply for
► Head office, Branch jobs with an organization?
► Organization, Individual ► Selection
► Lower managers, Top managers ► Recruitment
► Staffing
► Enrollment
Which of the following method includes the
exchange of information between organizational
member & the applicant through a goal-oriented Which of the following method is used to inform
conversation? employees about the company's job openings?
► Counseling simulations ► Job publishing
► Job declaration represents a person’s opinions, knowledge, and
► Job posting information?
► Job listing ► Affective component
► Cognitive component
► Behavioral component
Which of the following is a test validation method ► Objective component
that determines whether a test measures certain
traits that are important in performing a job or
not? The mental process to interpret environment as per
► Concept validity one's own understanding is known as:
► Criterion validity ► Perception
► Construct validity ► Personality
► Content validity ► Attitude
► Ability

During which of the following interview, an


interviewer asks probing and open-ended Which of the following act represents a situation in
questions? which employment decisions are NOT affected by
► Structured interview illegal discrimination?
► Unstructured interview ► Fair employment
► Formal interview ► Legal compliance
► Planned interview ► Litigation process
► Affirmative action

Which of the following source can be used to ensure


If in a country women advocates are not
the authentication of the information provided by
encouraged to be appointed as high court judges;
the job applicant?
which of the following constraint applies in this
► Reference check
situation?
► Criminal record
► Grievance practices
► Application form
► Equal employment opportunity
► Credit history
► Glass ceiling effect
► Reverse discrimination
All of the following areas are covered in an
employee orientation program, EXCEPT: Read carefully the following section of job
► Organizational history advertisement.
► Employee benefits
ü “Management, both technical &
► Organizational issues
administrative affairs.
► Organizational politics
ü Promotion of marine R&D activities
for the purpose of
Which of the following department of an protection/preservation of marine
organization performs the managerial function of environment.
matching organizational needs with the skills & ü Exploration & management of
abilities of the employees? marine research & development
► Finance department within the marine zone of
► Marketing department Pakistan."
► Production department This section of job advertisement represents which
► Human Resource department of the following term?
► Job analysis
► Job description
Which of the following term best represents the ► Job specification
individuals who have interests in an organization ► Job summary
and are influenced by it?
► Workforce
► Stakeholders
► Customers
► Stockholders 'Job description' provides which of the following
information?
►Defined job activities &
Which of the following component of attitude responsibilities
►Set of KSA required to perform a Q-4: Considering continuous process improvement
job activities in organizations,
►Level of experience mandatory for a
particular job Should “Zero defects” really be a goal?
►Individual’s general attitude that
affects the job performance 1. Yes perfection is reasonable goal.

2. No, 0.1 percent errors can be corrected


Which of the following statement represents much more efficiently than they can be
"effectiveness"? prevented
►Achieve most output in less time
►Achieve mass production 3. Yes most industries find this an
►Achieve most output with least input attainable goal.
►Achieve organizational goals
4. Sometimes, for some mistakes, cost
Question No: 41 ( Marks: 10 )
benefits can not be calculated
There are several sources that can identify the
training needs. List & explain any five of such
sources.
Q-5: Organizational efficiency is expressed as:
Q-1: Job posting is:
1. Planning for long-run goals
1. Internal advertisement by an organization 2. Making the best use of scarce resources
to attract candidates from the existing 3. Goal attainment
employees, against a vacancy. 4. Meeting deadlines
2. The system of transferring existing employees
to comparable new jobs available in the Q-6: Goal setting is:
organization.
3. An arrangement of in house training of
employees for career advancement.
4. Grouping together of a family of similar jobs, 1. Top down process
under a single title to establish uniformity of 2. Bottom up process
standards in controls and compensations. 3. A process of top down support and bottom
up development
Q-2: Realistic job preview is a: 4. A function of senior management

Q-7: When the firm changes the way it operates,


1. Technique for listing elements of job before the process is known as:
selecting someone to perform it.
2. Performance appraisal technique. 1. Downsizing
3. A selection device that enables the
candidates to learn both the negative and 2. Brain drain
positive information about the job and
organization. 3. Restructuring

4. None of the given options 4. Outsourcing

Q-3: Job analysis can be performed in all of the Q-8: Which one is not included in the hiring
following ways except: process?

1. Observing hourly work 1. Recruitment


2. Socialization
1. Reviewing interviews conducted with 3. Selection
departing employees 4. Job specification
2. Studying diaries or daily journals that manager
kept over a three-month period Q-9: Effectiveness is -----------
3. Giving workers checklists to indicate which
tasks on the list are performed during job
execution
1. Do right things
The process through which someone becomes aware of
2. Do things right personal skills, interests, knowledge, motivations;
acquires information about opportunities; identifies
3. Productivity career goals; and establishes action plans to attain
those goals is called _____.
4. All of the given options · Organizational development
· Career management
· Career development
· Career planning
Q-10: Extents of individual freedom and discretion
Following are the stages of socialization process,
employees have in performing
EXCEPT:
their jobs is Known as · Pre-arrival stage
· Encounter stage
1. Capitation · Metamorphosis stage
2. Flextime · Completion stage
3. Empowerment
4. Autonomy

Which performance appraisal technique lists traits and


Which of the following measures are taken to assess a range of performance?
the intensity of employees’ satisfaction and their
attitude toward the training program?
1. Alternation ranking
2. Graphic rating scale
· Continuous feedback
3. Management By Objective
· Profitability rate
4. Paired comparison
· Market share
· Productivity levels
Which of the following is part of an employee’s role
in his or her own career development?
Organization, where employees are provided with the
opportunity to learn on continuous basis is known as:

· Formal
· Informal 1. Providing timely performance feedback
· Bureaucratic 2. Participating in career development
· Learning discussions
3. Establishing goals and career plans
Under which of the following no screening of 4. Offering a variety of career options
applicant pool is
conducted before making final selection? _________________ is achieved by combining
capital, raw material & human resource by an
· Walk-in applicants organization.
· Employee referrals
· Employment agency 1. Sales
· School placement 2. Capital
3. Input
Which of the following is NOT a concern of Human 4. Output
Resource Development
(HRD)? Decision regarding the delivery medium for training is
made prior to which of the following step?
· Employee training
· Employee orientation 1. Evaluating the training program
· Employee rights 2. Designing the contents of training to be
· Employee appraisals) delivered
Employee commitment has suffered in recent years 3. Identifying whether the training is required or
because of:: not
· Downsizing 4. Conducting need assessment to identify issues
· Training issues
· Appraisals
· Performance standards
Unofficial part of an organization formed on the basis _______________________ is an obligation to
of common interests is known as: perform certain tasks/activities.

1. Formal organization 1. Duty


2. Informal organization 2. Responsibility
3. Bureaucratic organization 3. Position
4. Virtual organization 4. Work

The re-arrangement of organizational structure &


change in organizational culture is accomplished
during: If the workforce of an organization represents true
proportion of the community sectors in all its job
1. Task analysis classifications, it represents the ______ of its
2. Organizational analysis affirmative action.
3. Person analysis
4. Management analysis 1. Performance
2. Gaps
Which of the following statement reflects the 'Age 3. Effectiveness
Discrimination Act' for workers? 4. Discrepancies

1. At the age of 40 to 70, workers can not be


retired by force
2. At the age below 18, workers can never be Studying organizational behavior helps managers:
hired
3. Having 10 years of experience, workers should 1. To see the value of workforce diversity
be promoted 2. To analyze the efficiency of organization
4. Workers can never be rehired if retired once 3. To analyze the efficiency of organization
4. To become more effective in society

If a company is employing the fresh graduates as well


Which of the following is a process of attracting as the professional experts, the management is said to
individuals on timely basis, in sufficient numbers and be enhancing _____________.
with appropriate qualifications, to apply for jobs with
an organization? 1. Stereotyping
2. Variety
1. Selection 3. Diversity
2. Recruitment 4. Uniformity
3. Staffing
4. Enrollment The cognitive component consists of a person’s:

Providing training & development opportunities, and 1. Emotions


career information & programs, are all part of the 2. Knowledge
_____’s role in career development. 3. Attitude
4. Feelings
1. Individual
2. Manager Which of the given term is used to represent the
3. Supervisor segments of jobs held by an individual throughout
4. Company his/her life time?

Which of the following method includes the exchange 1. Responsibility


of information between organizational member & the 2. Career
applicant through a goal-oriented conversation? 3. Occupation
4. Position
1. Counseling simulations
2. Vocational interest test
3. Role playing
4. Employment interview
Which of the following information is NOT collected 1. Halo effects
through observation method while conducting job 2. Complexity
analysis? 3. Central tendency
4. Leniency
1. Who is monitoring the task?
2. What task has done?
3. How task has done?
4. How long a task has taken to complete? Which of the following is responsible for
implementing the developed strategies?
The cognitive component consists of a person’s:
1. Human resource
1. Emotions 2. Physical resource
2. Knowledge 3. Rules & policies
3. Attitude 4. Installed equipment
4. Feelings

What is another term used for 360-degree feedback?


In which of the following area organizations are
1. Feedback loop legally bound to maintain consistency in HR policies?
2. Multi-source assessment
3. Upward reporting 1. Compensation system
4. Round communication 2. Training & development
3. Safety measures
Which one of the following is an outcome of 4. None of the given options
'organizing' function of management?

1. Organization’s strategy
2. Motivation & commitment How can companies provide career counseling,
3. Organization’s structure development advice, and therapy for employees
4. Performance measurement seeking to grow in their careers?

Which of the following is a stated outcome of 'Job 1. Provide career coaches


Analysis'? 2. Encourage role reversal
3. Establish a corporate campus
1. Job description 4. Offer online career centers
2. Job specification
3. Job evaluation
4. All of the given options
Which ONE of the following is not a part of Human
Resource Development?

Which of the following is MOST important to manage Select correct option:


workforce diversity?

1. Lower cohesiveness
2. Support group 1. Training
3. Top-level commitment 2. Education
4. Resistance to change 3. Development
4. Rewards
Training to the raters of performance appraisal is an
important responsibility of: What type of screening mode is used to reduce
absenteeism and establish a baseline for future
1. Top management insurance claims?
2. HR department
3. Line managers 1. Physical examinations
4. Production department 2. Personality tests
3. Polygraph tests
Graphic rating scales are subjected to all of the 4. Substance abuse screening
following problems, EXCEPT:
Which of the following is part of the organization’s C. Wage
role in an employee’s career development?
D. Commission
1. Communicating the mission, policies, and
procedures
2. Providing timely performance feedback
3. Participating in career development Q2. The goal of pre-retirement educational programs is
discussions to;
4. Seeking out career information
A. Improve job satisfaction

B. Increase employee commitment


Which of the following term is said to be a part of
Organizational Structure? C. Minimize medical claims from retirees

1. Goal attainment D. Ease the transition from working life to


2. Hierarchy level retirement
3. Performance standards
4. Supporting staff

Q3. Organizations put maximum effort in measuring


performance of organizational people because;
“On going process of evaluating & managing both the
behavior & outcomes in the workplace” is known as; A. It makes procedures cost effective
1. Training & development B. It helps in detecting the problems
2. Performance appraisal
3. Compensation management
C. It leads to product innovation
4. Job analysis
D. It assists in implementing new technology

Which performance appraisal technique lists traits and


a range of performance?
Q4. Willingness, capacity & opportunity to perform
are said to be;
1. Alternation ranking
2. Graphic rating scale
3. Management By Objective A. Performance outcomes
4. Paired comparison
B. Determinants of performance

C. Performance appraisals
HRIS helps managers to perform
_______________________ more effectively & D. Types of performance standards
systematically.
Q5. One of the major barriers to career advancement
1. Management functions experiencing by working ladies is;
2. Controlling functions
3. Planning functions A. Difficulty in balancing work and family life
4. HR functions
B. Top management is usually male oriented
1)
C. Lack of educational opportunities
Q1. Rewards offered to labors involved in production,
are categorized as; D. Common perception that woman can not be better
boss
A. Salary

B. Fringe benefits
Q6. Alternative work arrangements include all of the
following EXCEPT;
Q11. Standards are established to;
A. Part-time work
A. Achieve desired outcomes
B. Flexible hours
B. Meet legal compliance
C. On-site child care
C. Achieve competitive advantage
D. Job sharing
D. Promote goodwill in market
Q7. Mr. Ahmed is a cashier and he feels dissatisfied at
work. What best justifies this situation?

A. His job may not be structured to suit his Q12. The point method to evaluate job is an extension
preferences of;

B. It involves physical toughness A. Ranking method

C. It requires mental toughness B. Factor comparison method

D. It involves too much customer interaction C. Classification method

D. Point factor method

Q8. The _____ problem occurs when supervisors tend


to rate all their subordinates consistently high.
Q13. Job evaluation is based on the;
A. Central tendency
A. Physical skills required by the job
B. Leniency
B. Relative job worth for an organization
C. Strictness
C. Complexity of the job to perform
D. Halo effect
D. Conceptual skill required by the job

Q9. The relationship between critical incident method


& BARS (behaviorally anchored rating scale) is; Q14. Who is in the best position to observe and
evaluate an employee’s performance for the purposes
A. No relationship exists of a performance appraisal?

B. Different methods to evaluate performance A. Peers

C. Both are similar PA methods B. Customers

D. Comparison method is used for PA, while BARS is C. Top management


related to training evaluation
D. Immediate supervisor
Q10. What is another term for 360-degree feedback?
Q15. Groups are called ______________ if jobs are
A. Feedback loop similar.

B. Multi-source assessment A. Classes

C. Upward feedback B. Grades

D. Circle feedback C. Scales


D. Roles B. Comparative method

Q16. Train the raters prior to conduct the performance C. Essay method
appraisal is an important responsibility of;
D. Critical incident method
A. Top management
Q1. HRM is associated with the management of;
B. HR department
A. General people
C. Line managers
B. Financial resources
D. Production department
C. Organizational people

D. Community members
Q17. Currently Organizations are providing benefits to
their employees; Q2. Cost of human resources refers to;

A. To attract new blood in the organization A. Company profits

B. To create stronger customer relationship B. Employee shares

C. To enhance the market share C. Salary packages

D. All of the above D. Earned revenues

Q18. Following are all examples of direct Q3. Top level managers require __________________
compensation EXCEPT; skills the most;

A. Pension A. Technical

B. Salary B. Interpersonal

C. Bonus C. Conceptual

D. Income D. Mechanical

Q19. One of the main flaws of Classification method Q4. Matching the job description with the individuals’
to evaluate the jobs is; qualification is an important aspect of;

A. It is an expensive method A. IS

B. Only beneficial for small organizations B. MIS

C. Maximum probability of biasness C. HRIS

D. Not useful when jobs are different D. DBMS

Q20. Which of the following measurement methods Q5. HR managers are generally the _______________
rates employee performance? relative to other managers;
employees?
A. Line
A. Graphic rating scale
B. Middle C. Random

C. Staff D. Vague

D. Top Q11. Which one of the following is NOT the source


of workforce diversity?

A. Age
Q6. Manufacturing was the main concern of personnel
department during; B. Gender

A. Mechanistic period C. Education

B. Catalytic period D. Resentment

C. Organist period Q12. To anticipate the human resource needs of the


organization based on some previous data or
D. Strategic period managerial judgment is known as;

Q7. SWOT Analysis is a tool for; A. Demand forecasting

A. Determining organization’s mission B. Supplies forecasting

B. Developing organizational goals C. Financial forecasting

C. Formulating strategies D. Sales forecasting

D. Environmental scanning Q13. The thorough & detailed study regarding jobs
within an organization is represented by;
Q8. Jobs are identified & grouped while;
A. Job analysis
A. Planning
B. Job description
B. Organizing
C. Job specification
C. Leading
D. Job evaluation
D. Controlling
Q14. A practice used by companies to assign their
costly activities to outside providers,

Q9. According to the Hawthorne studies, the (for the purpose of cost saving), rather than completing
productivity of employees; it internally is called;

A. Increased by increasing light A. Planning

B. Decreased by decreasing light B. Decentralization

C. Increased by observing them C. Restructuring

D. No change in their productivity D. Outsourcing

Q15. Organizational behavior depicts the;

Q10. Organizational goals should be; A. Jargons used within the organization

A. Achievable B. Collective behavior of an organization

B. Ambiguous
C. Effect of society’s common behavior on an B. Technological advancement
organization
C. Stake holder’s involvement
D. Culture prevails in an organization
D. Globalization
Q16. Leaders perform;
1. _________ is the process of acquiring,
A. Decisional roles training, appraising and compensating employees,
attending to their labor relations, health and safety
B. Informal roles and fairness concerns.

C. Informational roles a. Labor Relations

D. Interpersonal roles b. Organizational Behavior

c. Human Resource Management

Q17. Organizations take inputs from its; d. Organizational Health and Safety
Management
A. Rules & Policies

B. Internal Environment
2. Which of these refers to the temporary, part-
C. External Environment time and self-employed workers?

D. Legislations a. Internal labor force

b. Contingent work force

Q18. As organizational activities are interrelated, it is c. High-performance work systems


said to be;
d. Downsized employees
A. A closed system

B. An isolated system
3. Which basic function of management
C. An open system includes delegating authority to subordinates and
establishing channels of communication?
D. A clogged system
a. Planning

b. Organizing
Q19. Management sciences department is one of the
_______________ of the VU; c. Leading

A. System d. Staffing

B. Subsystem

C. Board 4. Over the past 25 years, all of these areas of


legal environment have influenced HRM except:
D. Structure
a. Equal employment opportunity
legislation

Q20. Shifting from manual to computerized system is b. Employees pay and benefits
resulted due to;
c. Employee competition legislation
A. Workforce diversity
d. Job security c. Build in accountability through
surveys and audits.

d. Reinforce traditional values.


5. One of the most popular methods of
increasing employee responsibility and control is
_______.
9. Employee involvement requires extensive
a. Outsourcing additional HRM activity in which of these areas?

b. "Military model" of management a. Training

c. HRIS b. Benefits

d. Work teams c. Labor negotiation

d. Marketing

6. Which of these is a major dimension of HRM


practices contributing to company
competitiveness? 10. Managers who meet designated goals are
_______.
a. Compensating human resources
a. Assertive
b. Acquiring and preparing human
resources b. Efficient

c. Managing the human resource c. Effective


environment
d. Entitled
d. All of the given options

11. David conducts new employee orientation for a


7. How has technology changed HRM large organization. His work is within which basic
practices? HRM function?

a. Recruiting using the web generates a. Management


smaller, more focused applicant pools.
b. Motivation
b. Employee training is offered through
scheduled classes rather than on demand. c. Career planning

c. Electronic resumes take less time to d. Training and development


evaluate than paper resumes.

d. None of the given options.


12. Employee relations specialists are involved in
which of these activities?

8. How do companies facilitate workforce a. Handling employee complaints


diversity?
b. Working with position control
a. Rely on external support systems for specialists in compensation
minority workers.
c. Negotiating benefits packages
b. Encourage employees to challenge
the beliefs and values of other employees. d. Coordinating interview schedules
17. Wal-Mart differentiates its business by offering the
lowest prices. Offering the lowest prices is Wal-Mart’s
13. The father of scientific management is _________.
________.
a. Functional strategy
a. Deming
b. Competitive advantage
b. Burns
c. Distinctive competence
c. Taylor
d. Corporate strategy
d. Hawthorne
18. __________ is the process of assessing progress
toward strategic goals and taking corrective action as
needed.
14. A large organization is an EEO employer with
an affirmative action plan. Which of these a. Strategic management
activities is performed as part of the plan?
b. Strategic planning
a. All job applicants must have a
recommendation from current or past c. Strategic control
employee
d. Diversification
b. Insurance premiums from former
employers of all applicants are analyzed 19. _________ is the right to make decisions, to direct
the work of others and to give orders.
c. Job requirements are determined
based on skills, knowledge and abilities a. Leadership

d. Job announcements are posted on the b. Authority


company bulletin board
c. Delegation

d. Management
15. Which of these items would be in the highest
security category of a typical HRIS? 20. Which of the following is considered a qualitative
approach to job analysis?
a. Employee name
a. Position analysis questionnaire
b. Former employers
b. Interviews
c. Salary
c. Department of Labor approach
d. Work location
d. Functional job analysis

1. Which of the following personality


16. Which of these decreases in the labor supply is the characteristics are associated with people who are
easiest to predict? likely to exhibit violent behavior on the job?

a. Transfers-in a. Neurotic

b. Retirements b. Optimistic

c. Voluntary quits c. Extraverted

d. Prolonged illnesses d. Type A


2. Which of these suggestions is an effective way 7. Unemployment benefits are typically about
to deal with stress? __________ percent of a person's earnings and last
for__________.
a. Meditation
a. 50; 26 weeks
b. Exercise
b. 75; 1 year
c. Talking with others
c. 100; 2 years
d. All of the given options
d. 25; 4 weeks
3. In most large facilities, who is responsible
for reducing unsafe working conditions and 8. Unsafe acts can be reduced through all of
reducing unsafe acts by employees? the following methods except:

a. Chief executive officer a. Job rotation

b. Chief safety officer b. Screening

c. Occupational safety and health c. Training


officer
d. Incentive programs
d. Chief operations officer

4. Who distinguished between intrinsic


motivation and extrinsic motivation? 9. Which of these is the most common
type of retirement plan?
a. Frederick Taylor
a. Defined benefit
b. Frederick Herzberg
b. ERISA
c. David McClelland
c. Defined contribution
d. Edward Deci
d. Money purchase plan
5. Which of the following is categorized as an
indirect payment portion of employee 10. Which one of the following statements is
compensation? correct in relation to monetary rewards in
accordance with Herzberg’s Two-Factor theory?
a. Wages
a. Pay increases are a powerful
b. Salaries long-term motivator

c. Employer-paid insurance b. Inadequate monetary rewards


are a powerful dissatisfier
d. Commissions
c. Monetary rewards are more
6. Stress can affect not only your health, but important than non-monetary rewards
also other aspects of your life. What else can be
affected by stress? d. Pay can never be used as a
motivator
a. Family relationships
11. Which pattern of communication is the
b. Work performance quickest way to send a message?

c. Your attention to safety a. The circle

d. All of the given options b. The chain


c. The Y b. I and III

d. The wheel c. II and III

12. Chronic stress is the stress that wears at d. I and II


people day after day. Which of these is an example
of chronic stress? 17. Workers' compensation benefits fall into all
of these major categories except:
a. An unhappy marriage
a. Medical care
b. Ongoing money problems
b. Retirement benefits
c. Dissatisfaction with a job
c. Disability income
d. All of the given options
d. Death benefits
13. The relative position of an organization's pay
incentives compared to other companies in the 18. Expectancy theory focuses on the
same industry is known as: relationships between which three factors?

a. Pay structure a. Needs, effort and persistence

b. Pay appraisal b. Needs, performance and inputs

c. Pay level c. Inputs, performance and


outcomes
d. Pay feedback
d. Needs, performance and
14. Poor quality lateral communication will outcomes
result in which of the following?
19. A horizontal extension of the object to
a. Lack of direction increase task variety is called:

b. Lack of coordination a. Job evaluation

c. Lack of delegation b. Job enrichment

d. Lack of control c. Job enlargement

d. Job rotation

15. Which of the following is a health hazard 20. Communication between two members of a
in the work place? project team from different function, but the same
level of authority is ________ communication.
a. Uncollected waste paper
a. UP ward
b. Heavy object
b. Downward
c. Frayed crypt
c. Lateral
d. All of the given options
d. Diagonal
16. Managers can motivate people to avoid
performing dysfunctional behaviors by using:
I. Extinction
II. Punishment Which of the following role a manager performs as a
III. Negative reinforcement Resource allocator?

a. I, II, III Interpersonal role


Decisional role Supervisors fall into the:

Informational role Top-level

Supportive role Middle-level

First-line level

The emigration of trained and talented individuals to Executive level


other nations due to lack of opportunity or other
reasons is known as _____________.

Job Insecurity HRM is associated with the management of:

Outsourcing General people

Workforce diversity Labors only

Brain Drain Organizational people

Employers only

Staffing is a process of hiring qualified employees at


the right place and at the right time, to achieve
__________. A practice used by different companies to reduce costs
by transferring portions of work to outside provider
Targeted sales goals rather than completing it internally is termed as:

Individual career goals Planning

Return on investment Decentralization

Organizational objectives Restructuring

Manufacturing was the main concern of personnel Outsourcing


department during:

Mechanistic period
The cognitive component consists of a person’s:
Catalytic period
Emotions
Organistic period
Knowledge
Strategic period
Attitude
_________________ is achieved by combining
capital, raw material & human resource by an Feelings
organization.

Sales

Capital
Reactive approach to overcome the influence of
Input discriminatory practices occurred in the past is referred
as:
Output
Equal employment opportunity

Affirmative action
HR planning Which of the following component consists of a
person’s beliefs, opinions, knowledge, and
Litigation process information?

Affective component

Which of the following terminology describes the legal Cognitive component


legislation in which job applicant should not be
rejected on the basis of discriminatory practices? Behavioral component

Affirmative action Objective component

Legal compliance Which of the following involves holding beliefs about


people that place them in categories for recognizing
Equal employment opportunity and accepting differences?

Stereotype Backlash

Mistrust

An organization operates in: Cohesiveness

An isolated system Stereotyping

A closed system
All of the following are External Environmental
A clogged system Factors except ?
a) Legal Considerations
An open system b) The Labor Force
c) Customers
d) Corporate Culture

Correct!
________ refers to a set of expected behavior patterns
attributed to someone who occupies a given position in
a social unit.
2) The people who perform tasks in a wide variety of
human resource-related areas are called?
Norm a) HR Executives
b) HR Generalists
Perception c) HR Specialist
d) All of the given options
Role

Stereotyping 3) A strategy intended to achieve fair employment by


urging employers to hire certain groups of people who
were discriminated against in the past is known as?
a) Fair employment
People can be more productive while working in: b) Equal Employment Opportunity (EEO)
c) Affirmative action
Isolation d) Employment discrimination

Groups
4) Generally, the goal setting is a ?
a) Top down process
Crowd
b) Bottom up process
c) Process of top down support and bottom up
None of the given options development
d) Function of senior management
5) Following are the reasons for conducting job horizontal opportunities.
analysis except? d) Self-understanding for future jobs. Then, the
a) Staffing workers person is in a position to establish realistic goals and
b) Observing workers determine how to achieve these goals.
c) Training and Development
d) Legal Considerations
13) ___________ can provide an opportunity for the
employee to share in decision making, to learn by
6) The method that uses the organization?s current watching others, and to investigate specific
level of employment as the starting point for organizational problems.?
determining future staffing needs is ? a) Lectures & Seminars
a) Zero Based Forecasting b) Assistant to Position
b) Bottom-Up Approach c) Committee Assignments
c) Forecasting Human Resource Availability d) Simulations:
d) None of the given options

7) job analysis can be performed in all of the 14) ______ is a career-path method recognizing that
following ways except? technical specialists can and should be allowed to
a) Interviews conducted with departing employees continue to contribute their expertise to a company
b) Analyzing log books without having become managers.?
c) Observing hourly workers a) Demotion
d) Giving workers checklist to indicate which tasks b) Lateral skill path
on the list are performed during job. c) Dual-career path
d) None of the given options
8) What specific activities listed below are part of the
organizing function?
a) Giving each subordinate a specific task 15) Training instruction for a small group, which
b) Recruiting prospective employees employs such techniques as role-playing or simulation
c) Training and developing employees etc. and encounters give and take sessions and
d) Developing rules and procedures problem-solving techniques is called:?
a) Career counseling
9) _____ are authorized to direct the work of b) Workshop
subordinates? c) Development Plan
a) Staff managers d) On the job training
b) Line managers
c) Leaders 16) Barriers to career advancement include:?
d) Advisory board members a) Lack of time
b) Rigid job specifications
c) Short-term focus
10) What tactic will employers likely have to take to d) All of the given options
fill openings left by retiring employees?
a) Instituting flexible work hours
b) Providing elder care 17) The basic skills possessed by the individual that
c) Hiring more women are required to give certain performance are termed
d) Rehiring retirees as:?
a) Ability
b) Motivation
11) Following are the basic principles or conditions c) Experience
that facilitate learning except? d) Performance
a) Participation
b) Relevance 18) Using the __________ approach, managers
c) Feedback evaluate organizational effectiveness?
d) Education a) External resource
b) Internal systems
c) Technical
12) Career Development is:? d) Systems
a) A formal approach taken by an organization to
help its people acquire the skills and experiences 19) A career stage in which one begins to search for
needed to perform current and future jobs. work and finds a first job is:?
b) An employee?s progresses vertically upward in a) Exploration period
the organization from one specific job to the next. b) Establishment period
c) Both a vertical sequence of jobs and a series of c) Middle stage
d) None of the given options 27) The cost associated with employee separations
and turnover includes:?
a) Recruitment & Selection costs
20) Without proper feedback about an employee?s b) Training cost
effort and its effect on performance, we run the risk of c) Separation costs
decreasing his/ her _________? d) All of the given options
a) Salary
b) Experience
c) Motivation 28) The ______ leadership is a set of abilities that
d) Performance appraisal allows the leader to recognize the need for change, to
create a vision to guide that change, and to execute that
change effectively?
21) The ____ trust is based on the behavioral a) Transformational
predictability that comes from a history of interaction? b) Charismatic
a) Deterrence-based c) Autocratic
b) Knowledge-based d) Transactional
c) Identification-based
d) None of the given options
29) According to _____, leaders may use different
22) ______ is the process whereby union members styles with different members of the same work group?
vote out their union as their representative? a) Path-goal leadership
a) Authorization card b) Vroom-Jago-Yetton model
b) Representation certification c) Leader-member exchange theory
c) Representation decertification d) The situational leadership theory
d) Trade union election

30) Following the ____, discipline should be


23) We can define ____ as activities people perform immediate, provide ample warning, be consistent, and
to acquire, enhance, and use power and other resources be impersonal?
to obtain their preferred outcomes in a situation of a) Disciplinary rules
uncertainty or disagreement? b) Corrective action
a) Organizational politics c) Punitive action
b) Executing authority d) Hot-stove rule
c) Collective bargaining
d) Position power 31) _________ is the process of acquiring, training,
appraising and compensating employees, attending to
24) Protection from discrimination, safe working their labor relations, health and safety and fairness
conditions and union formulation are _____ rights, concerns?
provided to employees? a) Labor Relations
a) Contractual b) Organizational Behavior
b) Individual c) Human Resource Management
c) Statutory d) Organizational Health and Safety Management
d) Organizational
32) Which of these refers to the temporary, part-time
and self-employed workers?
25) A situation in labor ? management negotiation a) Internal labor force
whereby management prevents union members from b) Contingent work force
returning to work is called _____? c) High-performance work systems
a) Grievance d) Downsized employees
b) Strike
c) Arbitration 33) Which basic function of management includes
d) Lockout delegating authority to subordinates and establishing
channels of communication?
a) Planning
26) The first formal stage of the disciplinary b) Organizing
procedure is? c) Leading
a) Written Verbal Warning d) Staffing
b) Written Warning
c) Suspension
d) Dismissal 34) Over the past 25 years, all of these areas of legal
environment have influenced HRM except: ?
a) Equal employment opportunity legislation
b) Employees pay and benefits a) Handling employee complaints
c) Employee competition legislation b) Working with position control specialists in
d) Job security compensation
c) Negotiating benefits packages
35) One of the most popular methods of increasing d) Coordinating interview schedules
employee responsibility and control is _______?
a) Outsourcing 43) The father of scientific management is
b) "Military model" of management ________?
c) HRIS a) Deming
d) Work teams b) Burns
c) Taylor
d) Hawthorne
36) Which of these is a major dimension of HRM
practices contributing to company competitiveness? 44) A large organization is an EEO employer with an
a) Compensating human resources affirmative action plan. Which of these activities is
b) Acquiring and preparing human resources performed as part of the plan?
c) Managing the human resource environment a) All job applicants must have a recommendation
d) All of the given options from current or past employee
b) Insurance premiums from former employers of all
applicants are analyzed
37) How has technology changed HRM practices? c) Job requirements are determined based on skills,
a) Recruiting using the web generates smaller, more knowledge and abilities
focused applicant pools. d) Job announcements are posted on the company
b) Employee training is offered through scheduled bulletin board
classes rather than on demand.
c) Electronic resumes take less time to evaluate
than paper resumes. 45) Which of these items would be in the highest
d) None of the given options. security category of a typical HRIS?
a) Employee name
38) How do companies facilitate workforce diversity? b) Former employers
a) Rely on external support systems for minority c) Salary
workers. d) Work location
b) Encourage employees to challenge the beliefs and
values of other employees.
c) Build in accountability through surveys and 46) Which of these decreases in the labor supply is
audits. the easiest to predict?
d) Reinforce traditional values. a) Transfers-in
b) Retirements
39) Employee involvement requires extensive c) Voluntary quits
additional HRM activity in which of these areas? d) Prolonged illnesses
a) Training
b) Benefits 47) Wal-Mart differentiates its business by offering
c) Labor negotiation the lowest prices. Offering the lowest prices is Wal-
d) Marketing Mart?s _________?
a) Functional strategy
40) Managers who meet designated goals are b) Competitive advantage
_______? c) Distinctive competence
a) Assertive d) Corporate strategy
b) Efficient
c) Effective
d) Entitled 48) __________ is the process of assessing progress
toward strategic goals and taking corrective action as
41) David conducts new employee orientation for a needed?
large organization. His work is within which basic a) Strategic management
HRM function? b) Strategic planning
a) Management c) Strategic control
b) Motivation d) Diversification
c) Career planning
d) Training and development 49) _________ is the right to make decisions, to
direct the work of others and to give orders?
42) Employee relations specialists are involved in a) Leadership
which of these activities? b) Authority
c) Delegation
d) Management Figurehead: duties that are ceremonial and symbolic
in nature
50) Which of the following is considered a qualitative
approach to job analysis? Informational roles included monitoring,
a) Position analysis questionnaire disseminating, and spokesperson activities
b) Interviews
c) Department of Labor approach Interpersonal roles included figurehead, leadership,
d) Functional job analysis and liaison activities
KEY TERMS
1. Human Resource Management Leadership: hires, train, motivate, and discipline
The staffing functions of the management process. Or employees
the policies and practices needed to carry out the
“people” or human resource aspects of a management Leading: Leading is stimulating people to be high
position, including recruiting, screening, training, performers It is directing, motivating, and
rewarding, and appraising etc. communicating
with employees, individually and in groups.
Manager Individuals in an organization who direct the
activities of others. Member of Liaison: contact outsiders who provide the manager
the organization performing the management function with information. These may be individuals or groups
inside or outside the organization.
Motivation: Motivation means to influence
performance of others and to redirect the Line manager: Authorized to direct the work of
efforts in desirable direction by using different subordinates—they’re always someone’s boss. In
motivational tools that can help addition,
in fulfilling the mission of organization line managers are in charge of accomplishing the
organization’s basic goals.
Organization A systematic arrangement of people to
accomplish some specific purpose. Management: Management is the process of working
with different resources to accomplish organizational
Competitive Advantage Any factor that allows an goals.
organization to differentiate its product or service
from those of its competitors to increase market share. Manager: The member of the organization who
participates in the management process by planning,
Stakeholders All individuals and groups that are organizing, leading, or controlling the organization's
directly or indirectly affected by an resources
organization’s decisions
Monitor: collect information from organizations and
Controlling: Specific activities are to set performance institutions outside their own
standards that indicate progress toward long-term
goals Negotiator role: discuss issues and bargain with other
units to gain advantages for their own unit
Decisional roles included those of entrepreneur,
disturbance handler, resource allocator, and negotiator Organizing is assembling and coordinating the
activities. human, financial, physical, informational, and other
resources
Disseminator is a conduit to transmit information to needed to achieve goals.
organizational members
Planning: Planning is specifying the goals to be
Disturbance handlers take corrective action in achieved and deciding in advances the appropriate
response to unforeseen problems actions taken to achieve those goals.

Effectiveness: A measure of the appropriateness of the Resource allocators: responsible for allocating
goals chosen (are these the right goals?), and the human, physical, and monetary resources
degree to which they are achieved
Spokesperson: represent the organization to outsiders
Efficiency measure of how well resources are used to
achieve a goal Staff manager: Authorized to assist and advise line
managers in accomplishing these basic goals.
Entrepreneur: managers initiate and oversee new
projects that will improve their organization’s Diverse Workforce: A diverse workforce refers to two
performance or more groups, each of whose members are
identifiable and distinguishable Team: A team is a mature group with highly
independent members who are completely committed
Effectiveness: A measure of the appropriateness of the to a common goal
goals chosen (are these the right goals?), and
the degree to which they are achieved Role: A role refers to a set of expected behavior
patterns attributed to someone who occupies a given
Efficiency: Efficiency is the ratio of outputs to inputs position in a social unit.

Organization: Organization is a managed system Self Esteem: Self-esteem conveys people's feelings of
designed and operated to achieve a specific set of self-worth.
objectives.
Brain Drain: the loss of intellectual property that
Stakeholders: Stakeholders are those who have results when competitors lure away key employees.
interests in the organization
Downsizing: Periodic reductions in a company's work
Structure: Structure is the basic arrangement of force to improve its bottom line-often called
people in the organization. downsizing

Synergy: This concept states that the whole is greater Ethics and Social Responsibility: Corporate social
than the sum of its parts responsibility refers to the extent to which companies
should and do channel resources toward improving one
System: A system is an entity with a purpose that has or more segments of society other than the firm’s
interdependent parts owners or stockholders. Ethics is the bedrock of
socially responsible behavior.
Task: This component can be defined as a mission or
purpose of the existence of organization Outsourcing Firms: The process of transferring
responsibility for an area of service and its objectives
Organizational Behavior: OB is concerned to an
specifically with the actions of people at work external provider

Cognitive component: The cognitive component Restructuring: A number of firms are changing the
consists of a person’s beliefs, opinions, knowledge, way the functions are performed. OR
and information held by a person. Restructuring is the corporate management term for
the act of partially dismantling and reorganizing a
Skills & Abilities: Mental and physical capacities to company
perform various tasks. This comes from for the purpose of making it more efficient and
knowledge, learning, and experiences. therefore more profitable. It generally involves selling
off
Personality: The unique combination of psychological portions of the company and making severe staff
traits that describes a person. OR reductions
behaviors or trends that influence other people.
Re-engineering is the radical redesign of an
Perceptions: Perception is the mental process to pay organization's processes, especially its business
attention selectively to some stimuli processes. Rather than organizing a firm into
and cues in our environment. functional specialties (like production, accounting,
marketing, etc.) and looking at the tasks that each
Attitudes: Attitudes are comprised of feelings, beliefs, function performs, we should, according to the
and behaviors. reengineering theory, be looking at complete processes
from materials acquisition, to production, to marketing
Values: Basic convictions about what is right and and distribution. The firm should be reengineered into
wrong. a series of processes.

Ethics: Rules and principles that define right and Affirmative Action: Steps that are taken for
wrong conduct. eliminating the present effects of past discrimination

Individuals: Individuals are important units of any Cohesiveness: Refers to how tightly knit the group is
organization and the degree to which group members
perceive, interpret and act on their environment in
Group: A group is defined as two or more interacting similar or mutually agreed upon ways
and interdependent individuals who
come together to achieve particular objectives. Corporate Culture The system of shared values,
beliefs, and habits within an organization that interacts
with the formal structure to produce behavioral norms Human Resource Information System: HRISs are
systems used to collect, record, and store, analyze, and
Mission: The organization’s continuing purpose or retrieve data concerning an organization's human
reason for being. resources.

Policies: A predetermined guide established to provide Job Analysis: Studying and under-standing jobs
direction in decision-making through the process known as job analysis is a vital
part of any
The Labor Force: The labor force is a pool of HRM program
individuals external to the firm from which the
organization obtains its workers Job Specification: A job specification is a document
containing the minimum acceptable qualifications that
Unions: Union is a group of employees who have a
joined together for the purpose of dealing collectively person should possess in order to perform a particular
with their employer. job

Authority: Authority is the right to make decisions, to Job Description: A job description is a written
direct the work of others, and to give orders. statement of what the jobholder actually does, how he
or she
Executives: Executives are top-level managers, who does it, and under what conditions the job is
report directly to the corporation’s chief executive performed.
officer
or the head of a major division. Job Evaluation: It suggests about the relevant
importance of a particular job in organization.
Generalists: Generalists are people who perform tasks
in a wide variety of human resource-related areas. The Job Identification – contains the job title, the FLSA
generalist is involved in several, or all, of the human status, date, and possible space to indicate who
resource management functions. approved
the description, the location of the job, the immediate
Line Authority: Line authority entitles a manager to supervisor’s title, salary and/or pay scale.
direct the work of an employee.
Job Summary – should describe the general nature of
Specialist: Specialist may be a human resource the job, and includes only its major functions or
executive, manager, or non-manager who typically is activities.
concerned with only one of the functional areas of
human resource management. Human resource planning (HRP): It is the process of
systematically reviewing human resource requirements
Affirmative Action: An approach that an organization to ensure that the required number of employees, with
with government contracts develops to demonstrate the required skills, is available when they are needed.
that women or minorities are employed in proportion
to their representation in the firm’s relevant labor Recruitment: It is the process of attracting individuals
market on a timely basis, in sufficient numbers and with
appropriate qualifications, and encouraging them to
Employment discrimination: To make an apply for jobs with an organization.
employment decision, not on the basis of
legitimate job-related factors Job Evaluation: It is used to evaluate the importance
of job by considering its contribution towards
Plans Plans are methods for achieving a desired result. achievements of the objectives of organization.

Simulation A technique for experimenting with a real- Advertising: A way of communicating the
world situation through a mathematical employment needs within the firm to the public
model representing that situation. A model is an through media such as radio, newspaper, television,
abstraction of the real world. industry publications, and the Internet.

Strategic planning is the process by which top Yield Ratios: Yield Ratios help organizations decide
management determines overall organizational how many employees to recruit for each job opening.
purposes
and objectives and how they are to be achieved. Internal Recruiting Sources: When job vacancies
exist, the first place that an organization should look
Layoffs At times, the firm has no choice but to for
actually lay off part of its workforce. placement is within itself
Outsourcing: Outsourcing is the process of
transferring responsibility for an area of service and its Training: Training is a process whereby people
objectives to an external service provider instead of acquire capabilities to aid in the achievement of
internal employee. organizational
goals. It involves planned learning activities designed
Contingent Workers: It is also known as part-timers, to improve an employee’s performance at her/his
temporaries, and independent contractors, comprise the current
fastest-growing segment of our economy. job.

Internships: A special form of recruiting that involves Corporate Culture: The firm’s culture reflects, in
placing a student in a temporary job. effect, how we do things around here. This relates to
everything from the way employees dress to the way
Recruitment: Recruiting refers to the process of they talk.
attracting potential job applicants from the available
labor force. Training: The process of teaching new employees the
basic skills they need to perform their jobs.
Selection Process: Selection is the process of choosing
from a group of applicants those individuals best Task analysis: A detailed study of a job to identify the
suited skills required so that an appropriate training program
for a particular position. may be instituted.

Application Blank: Application blank is a formal Performance analysis: Careful study of performance
record of an individual’s application for employment to identify a deficiency and then correct it with new
equipment, a new employee, a training program, or
Standardization: Refers to the uniformity of the some other adjustment.
procedures and conditions related to administering
tests. It is On-the-job training (OJT): Training a person to learn
necessary for all to take the test under conditions that a job while working at it.
are as close to identical as possible.
Vestibule or simulated: Training employees on
Objectivity: Achieved when all individuals scoring a special off-the-job equipment, as in
given test obtain the same results. training airplane pilot training, whereby training costs
and hazards can be reduced.
Norms: Provide a frame of reference for comparing
applicants’ performance with that of others. A norm Coaching/Mentoring: A method of on-the-job training
reflects the distribution of scores obtained by many where an experienced worker, or
people similar to the applicant being tested. The Method the trainee’s supervisor trains the employee.
prospective
employee’s test score is compared to the norm, and the Action Learning: A training technique by which
significance of the test score is determined. management trainees are allowed to work full-time
analyzing
Reliability: The extent to which a selection test and solving problems in other departments.
provides consistent results. If a test has low reliability,
its Case study method: A development method in which
validity as a predictor will also be low. To validate the manager is presented with a written description of
reliability, a test must be verified. an
organizational problem to diagnose and solve.
Validity: The extent to which a test measures what it
purports to measure. If a test cannot indicate ability to Business games: A development technique in which
perform the job, it has no value as a predictor. teams of managers compete with one another by
making
Snap Judgments: This is where the interviewer jumps computerized decisions regarding realistic but
to a conclusion about the candidate during the first few simulated companies.
minutes of the interview.
Behavior modeling: A training technique in which
Socialization: Teaching the corporate culture and trainees are first shown good management techniques
philosophies about how to do business in a
film, are then asked to play roles in a simulated
Socialization: In order to reduce the anxiety that new situation, and are then given feedback and praise by
employees may experience, attempts should be made their
to supervisor.
integrate the person into the informal organization.
Learning organization: An organization skilled at ► HR department
creating, acquiring, and transferring knowledge and at
modifying its behavior to reflect new knowledge and
insights. United Nations sent a rescue team in the
supervision of Mr. Kim from Geneva to the
northern areas of Pakistan affected by the
A psychological condition in which a person is put destructive earthquake of 2005. Mr. Kim is a/an:
into a deep sleep-like state, while still remaining ► Parent-country national
awake. It can be used to relieve pain & stress is ► Host-country national
called: ► Third-country national
► Local-country national
► Hypnosis
► Biofeedback
► Transcendental mediation Employee handbook is a tool used for:
► Burnout ► Communicating rules & policies within an
organization
► Providing information to stakeholders outside
Employees quit the organizations at their own the organization
choice through: ► Manipulating the competitors with false
► Outplacement, restructuring information
► Discharging, layoff ► Providing information about salary scale only
► Transfer, demotion
► Resigning, retirement
Organizational guarantee about the job security is
a functional form of:
According to which of the following it is better to ► Statutory law
convince the employees to abide by the company’s ► Contractual law
rules, rather than promptly responding with ► Public policy
written or oral warnings to employees? ► Management rights
► Hot stove rule
► Positive discipline
► Progressive discipline Ahmed has provided the personal contact numbers
► Implied discipline of his subordinates to one of his friend who is
working as an insurance agent in a private
insurance firm, to help him in achieving his
General practice carried out by Mr. Aslam is to monthly sales target. This practice is:
encourage the participation of his subordinates ► Clear violation of labor laws
while making departmental decisions. He is ► Implementation of discrimination law
therefore said to be: ► Prohibited by the privacy rights
► Involved in practicing his referent power ► Violation of employment at will
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from Organizations are bound to pay its employees at
employees least the defined minimum wage as per government
decision. This obligation resulted because:
► It is necessary to build goodwill
The CEO has appointed Amjad to lead the current ► It is the statutory right of an employee
project as he has the talent to handle critical ► It enhances the market share of a company’s
situations with an ease which enhances the product
followers’ morale as well. He is said to be a ► It provides benefits to all of its stakeholders
successful leader as per:
► Leadership Theory
► Trait Theory The BEST indicator of an effective safety and
► Behavioral Theory health program of an organization is:
► Motivational Theory ► Employees do not feel hesitant while sharing
their problems
► Employees feel motivated to perform well and
Creating conditions for a team to be effective is the show loyalty
responsibility of a(n): ► Employees feel honor that organization is
► Leader concerned about their problems
► Employee ► Employees do not face injuries and illnesses
► Organization on regular basis
To make the 'Ranking Method' of job evaluation
The physical or psychological condition induced in more effective:
workers by overwork or overexposure to stress in ► Perform performance appraisals on regular
the workplace, is known as: basis
► Exhaustion ► Train employees prior to appraisals
► Burnout ► Develop high compensation packages
► Collapse ► Clearly define job description initially
► Fatigue

Which of the following is most popular technique


For which of the following reason, union- for appraising employee performance?
membership in organizations losses it’s importance ► Alternation ranking
during recent years? ► Graphic rating scale
► Legislation protects workers in a better way ► Management by objective
► Unions give advantage to union leaders ► Paired comparison
► Union membership is quite expensive
► Companies do not hire union members
Which is the best time or occasion to discuss career-
related issues with an employee?
All of the following are reasons of conflicts in an ► Weekly staff meeting
organization, EXCEPT: ► Social lunch
► Everyone competing for scarce resources ► Employee’s annual appraisal
► Interactionist view about employees ► Career success team meeting
► Poor coordination among employees
► Stereotypical views about employees
The basis for promotion will typically be
competence rather than seniority when:
Which of the following is an incentive plan that ► Team cohesiveness is important
rewards employees for exceeding a predetermined ► Company is promoting competition
goal by sharing the extra profits? ► Union agreements are involved
► Scanlon plan ► Organization is Legaly bound by government
► Piece-work plan
► Gainsharing plan
► Variable pay plan Which of the following is a part of organization’s
role in the career development of an employee?
► Communicating the mission, policies and
Which one of the following does NOT categorized procedures
as 'pay-for-performance' program? ► Providing timely performance feedback
► Piecework plan ► Participating in career development
► Scanlon plan discussions
► Gainsharing plan ► Seeking out career information
► Profit sharing plan

Amjad has reached the age of full retirement, but


Which of the given expression is termed as 'equity'? he still wants to continue his job. Moreover,
► Output 1 < Output 2 organization has not yet found any replacement to
Input Input him. In such situation Amjad should pursue:
► Output 1 = Output 2 ► Counseling to utilize his leisure time
Input Input ► Search careers outside the company
► Output 1 ≤ Output 2 ► Psychological counseling to prepare for
Input Input retirement
► Output 1 > Output 2 ► Extension of current job within company
Input Input
Question No: 26 -

An employee’s compensation usually comprises of: Which of the following is the utmost preference of
► High monetary rewards an organization while selecting a training and
► Quality rewards requested by employees development program?
► Benefits like medical & transport allowances ► Ensure the cost effectiveness of the training
► Financial & non-financial rewards session
► Expert & professional trainers should be hired
► Training should be provided to all the ► Cultivating learning culture within the
employees organization
► Maximum training mediums should be used ► Determining deficiencies that require
training
► Developing career development plans for
Which of the following is the greatest contributor employees
towards the success of an organization? ► Identifying training outcomes through
► Prevailed grapevine network of employees evaluation
► Conduct frequent trainings to employees
► Set goals to define the direction to pursue
► Implementation of the newest technology Which of the following method includes the
exchange of information between organizational
member & the applicant through a goal-oriented
The re-arrangement of organizational structure & conversation?
change in organizational culture is accomplished
during: ► Counseling simulations
► Task analysis ► Vocational interest test
► Organizational analysis ► Role playing
► Person analysis ► Employment interview
► Management analysis

Which of the given employment testing approach


Which of the following term reflects the process of requires individuals to perform activities similar to
preparing organizational people according to the those they might encounter in an actual job?
future needs? ► In-basket technique
► Learning ► Role playing
► Training ► Interview simulations
► Development ► Case study
► Need analysis

As an HR manager, what should be your main


Which of the following is a test validation method focus while recruitment?
that determines whether a test measures certain ► The potential candidate must posses
traits that are important in performing a job or interpersonal and analytical skills
not? ► The potential candidate should be very
► Concept validity confident and sharp
► Criterion validity ► The potential candidate must be attractive
► Construct validity enough to fit in the position
► Content validity ► The potential candidate should match the
requirements of the job

Which of the following is a goal-directed summary


of a person's experience, education and training What could be the main consideration of an HR
developed for use in the selection process? manager during recruitment?
► Curriculum vitae ► Outsource the employee selection to recruiting
► Educational record agencies
► Career goal ► Screen the pool of appropriate applicants
► Interview questioning ► Attract a large number of applicants
► Only hire the experienced candidates

Which of the following force makes an individual


eligible to make decisions, give orders & directing 'There is no need to make any new appointment';
work activities of others? therefore, the organization has transfered Mr.
► Power Azam to another branch. This step of the
► Influence organization is taken to:
► Authority ► Increase the labor supply than demand
► Command ► Maintain the balance of labor supply and
demand
► Decrease the labor supply than demand
Previous company records & customer satisfaction ► Devastate the balance of labor supply and
surveys may serve as a source for: demand
► Downward feedback

Term used to refer the potential employees


available for work within the geographic area from Grouping of different jobs having similar job
which employees are recruited is: responsibilities & duties is called:
► Labor market ► Classes
► Employment market ► Grades
► Employee market ► Scales
► Job market ► Roles

The best way of reducing the problems of leniency According to which of the following method, each
or strictness in performance appraisals is to: job is assigned to a particular grade/category
► Rank employees depending on the type of jobs, the organizations
► Train supervisors to avoid it required?
► Impose a distribution for performance ► Ranking method
► Consider the purpose of the appraisal ► Classification method
► Factor comparison method
► Point factor method
Which of the following problem occurs when
supervisors tend to rate all their subordinates
consistently low? Which of the following step is MOST important in
► Central tendency creating job-fit?
► Leniency
► Strictness ► An effective selection process
► Halo effect
► Promotion and transfer of existing employees
► Training of employees
Rating a person high or low on all items because of
one characteristic during performance appraisal, is ► Competitive compensation packages
known as:
► Halo effect Question No: 49 -
► Central tendency
► Stereotyping Organization has legitimacy and rationale
► Biasness configuration that is why it is said to be a/an:
► Formal organization
► Informal organization
Which of the following performance appraisal ► Virtual organization
method is usually adopted for evaluating ► Learning organization
performance at managerial positions?
► Management by objective
► Critical incident
► Paired comparison According to the 'Hawthorne Studies' productivity
► Essay method of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
In which method supervisor keeps a log of positive ► Increased by observing them
and negative examples of a subordinate’s work- ► None of the given options
related behavior?
► Management by objective Question No: 51 ( Marks: 5 )
► Comparison method
► Essay method Company consults its legal advisor for some legal
► Critical incident method assistance, what sort of power that legal advisor
will practice?

When supervisors are indulged in identifying the ANS: The legal advisor will practice the following
subordinates’ performance deficiencies & provide power:
suggestions for improvements , the process is said to Expertise: It is a type of power which is
be: possessed by a person due to personal expertise and
► Strategic performance appraisal knowledge.
► Organizational development Using his expertise and knowledge advisor will
► Upward feedback provide legal assistance to the company and help them
to get rid of their problems. 5. Feedback: Feedback of performance is
necessary for learning. Feedback helps
employees to improve their performance.
Question No: 52 ( Marks: 10 )

Identify the measures that should be taken to make While downsizing, organizations sometimes reduce
the performance appraisal system of an the number of its employees by offering early
organization more effective. retirements because:
► HR requirement is less than existing number of
ANS: Effective Performance Appraisal: In order to employees
make performance appraisal more effective the ► HR requirement is greater than the existing
following measures should be taken: number of employees
1. Providing training to appraiser: Before ► Company’s cost in terms of employee
starting the appraisal it is important that the compensation can be saved
appraiser must be trained well so that he/she ► Organizations can be more efficient by this
does not commit the common mistakes of action of management (correct)
performance appraisal.
2. Ensuring mistakes are not made during
appraisal: An effective appraisal system is Which of the following can be an alternative
free of errors and appraiser carries appraisal decision to employee termination?
well. ► Demotion
3. Proper methods are used: A proper method ► Retirement
to carry performance appraisal should be ► Resignation
adopted to make it effective. ► Lay-off (Correct)
4. Clear objectives: It should be clear in
appraiser's mind that what should be evaluated
and for what reason he/she is being evaluated. If the time between violation & the respective
penalty implementation lengthens, the impact of the
disciplinary action will:
Being a manager how can you make the ► Be exceeded (Correct)
performance appraisal system of your organization ► Remain the same
legally defensible? ► Become invisible
► Be reduced

Identify the methods that can be adopted to Mr. Imran is appointed to supervise all the
maximize the effectiveness of learning. employees of the admin department. In this
situation he is said to be a ___________.
ANS: Maximize Effectiveness of Learning: ► Manager only (Correct)
To maximize the effectiveness ► Charismatic leader
of learning the following methods (learning principles) ► Leader only
should be adopted: ► Leader & manager at the same time
1. Participation: Learning is only effective
when the learners participate in the learning
process. So such conditions should be What sort of relationship exists between ‘negative-
provided to learners so that they participate in reinforcement’ & ‘punishment’?
the learning process. ► Both are similar concepts
2. Repetition: An important aspect to enhance ► Punishment leads to negative-reinforcement
learning is repetition that is given the learner (Correct)
the opportunity to practice what he is being ► Negative-reinforcement leads to punishment
taught. ► Both leads to similar consequences
3. Relevance: Learning must be problem
centered rather than content centered. People
should be trained when there is some 'Federal law' requiring employers to give 60 days
deficiency in them and the learning is solving notice prior to plant closing or major layoff, as
that problem. stated by:
4. Transference: Learning is no effective if it is ► Statutory right of employees (Correct)
not transferred to actual workplace so that ► Employer itself
trainees should apply what they have learned ► Due process by an employer
the skills and knowledge to workplace to ► Union recommendations
increase their productivity. So it should be
ensured that transfer of learning takes place.
Which of the following facilitates the employer to
hire, fire, demote or promote anyone, in the absence If the political behavior is motivated by self-serving
of any legal obligation? interests without taking into account the goals of
► Discrimination law the organization, the move would be considered as:
► Employment at will (Correct) ►Ethical
► Affirmative action ►Neutral
► Equal employment opportunity ►Unethical (Correct)
►Intense

'Honda Pakistan', implemented a safety & health


program for its employees after consulting experts Legitimate power includes which of the following?
and management in the organization. But, no
reduction in the accidents or injuries is observed. ►Acceptance of authority by
Identify a reason which is least possible to the organizational members (Correct)
failure of this Safety & Health program? ►Limited ability to reward employees
►Company is not considering inputs ►Ability to only punish employees
of employees regarding safety decisions ►Limited control of company’s
►Safety & health program is not physical resources
communicated properly to all employees
►Proper safety & health training
has not been provided to the employees (Correct) A power base that depends on fear comes under
►Proper budget is not allocated to which of the following category of power?
safety and health program as required ►Reward power
►Coercive power (Correct)
►Referent power
Which one of the following is NOT included in the ►Legitimate power
content of 'Employee Handbook'?
►Fringe benefits
►Safety procedures Which of the following is NOT included in time-off
►Financial statements (Correct) benefits?
►Job duties
►On-the-job breaks
►Annual holidays
"Accounting staff of a EFU General Insurance ltd, ►Flexi time (Correct)
share information of different departments to assist ►Paid leaves
in preparing the annual budget on a consistent
basis". Which type of communication it is?
►Diagonal communication Ali was working as MTO in ABL & getting the
►Horizontal communication package of Rs.20.000, few weeks ago he resigned
(Correct) from ABL & joined HBL which is offering him
►Upward communication Rs.30,000 at the same post of MTO. In this
►Downward communication situation HBL is adopting the ________ pay
strategy.
►Above market rate (Correct)
Under a strong union influence, the union members ►Below market rate
demanded the salary increment as per the rate of ►At market rate
increase in inflation. As an HR manager what will ►All of the given options
be your initial step?
►Rejecting the request as it is
unnecessary What type of pay plan is being used when workers
►Approving the demand immediately are paid a sum for each unit they produce?
►Asking union to make a contract ► Base pay
►Arranging negotiation to discuss ► Competency-based pay (Correct)
the issue ► Bonus pay
► Piecework pay
According to which of the following view, "conflict
is bad and should be avoided"?
►Behavioral view (Correct) To make the 'Ranking Method' of job evaluation
►Traditional View more effective:
►Human Relations View ► Perform performance appraisals on regular
►Interactionist View basis
► Train employees prior to appraisals
► Develop high compensation packages
► Clearly define job description initially
Which of the given objective is mainly focused
during pre-retirement educational programs?
Miss. Fouzia wants to excel herself in the banking ► Improve job satisfaction among senior staff
field by clearing the IBP Superior Qualification ► Enhance employee performances through such
(ISQ) examination. But her current job’s strict concerns
timings do not allow her to fulfill her plans. To ► Prepare employees for their upcoming
address this problem, the bank could help her by: retired life (Correct)
► Providing her with a career coach ► Minimize medical claims from retirees
► Encouraging her to join a career success team
► Facilitating her with flexible working hours
► Suggesting her a better occupation to adopt During which stage of socialization, employees
successfully internalize the organizational norms &
beliefs?
Which of the following is part of a manager’s role
in the career development of an employee? ► Pre-arrival stage
► Communicating the mission, policies and ► Encounter stage
procedures ► Metamorphosis stage (Correct)
► Utilizing career development opportunities ► Post-retirement stage
► Participating in career development discussions
► Establishing goals and career plans
During which of the following interview, an
interviewer asks probing and open-ended
Which of the following plays a role in assessing questions?
interests, seeking out career information and
utilizing development opportunities in career ► Structured interview
development? ► Unstructured interview (Correct)
► Individual ► Formal interview
► Manager (Correct) ► Planned interview
► Supervisor
► Company
Which of the following is a process of attracting
individuals on timely basis, in sufficient numbers
The lifelong series of activities that contribute to a and with appropriate qualifications, to apply for
person’s career exploration, establishment, success, jobs with an organization?
and fulfillment is called: ► Selection
► Organizational development ► Recruitment (Correct)
► Career management (Correct) ► Staffing
► Career development ►Enrollment
► Career planning

How do compensation and benefits with a career


development focus differ from compensation and Which of the following is a force by which
benefits with a traditional focus? personality traits (expertise) affects others’
► Employee’s productivity is rewarded behavior?
► Employee’s efficiency is rewarded ► Power
► Enhancement in abilities is rewarded ► Influence (Correct)
► All of the given options (Correct) ► Authority
► Command

Amjad has reached the age of full retirement, but


he still wants to continue his job. Moreover, Which of the following practice involves the selling
organization has not yet found any replacement to off portions of the company and making severe
him. In such situation Amjad should pursue: staff reductions?
► Counseling to utilize his leisure time ► Redesigning
► Search careers outside the company ► Restructuring (Correct)
► Psychological counseling to prepare for ► Organizational designing
retirement ► Reengineering
► Extension of current job within company
People can be more productive while working in: Some supervisors, when filling in rating scales, tend
► Isolation to avoid the highs and lows on the scale and rate
► Groups (Correct) most people in the middle. This type of evaluation is
► Crowd said to be effected by:
► None of the given options ► Stereotyping
► Central tendency (Correct)
► Strictness
The MOST common reason that an ► Leniency
expatriate fails at an international
assignment is _____.
► Incompetency “Ongoing process of managing & evaluating both
► Technical demands of the job the behavior & outcomes in the workplace” is
► Expense known as:
► Family pressures (Correct) ► Training & development
► Performance appraisal (Correct)
► Compensation management
Previous company records & customer satisfaction ► Job analysis
surveys may serve as a source for:
► Cultivating learning culture within the
organization (Correct) Employees' routine working is now being
► Determining deficiencies that require training monitored through computers electronically; this
► Developing career development plans for trend has affected the Performance Appraisal (PA)
employees system in which of the following manner?
► Identifying training outcomes through ► Development of PA on more frequent basis
evaluation ► Enhanced importance of PA for employees
► PA have became more accurate & efficient one
► Human involvement is completely removed
The best hiring occurs when the goals of which of
the following should consistent to each other?
► HR managers, Finance managers By what means, organizations show concerns for
► Head office, Branch their employees and earn their commitment?
► Organization, Individual (Correct) ► Solely ensuring job security of employees
► Lower managers, Top managers ► Provide career development opportunities
► Promise after retirement incentives only
► Offer stock options limited to senior employees
Which one of the following is NOT the advantage of
Workforce Diversity?
► Multiple perspectives The frequency of conducting the performance
► Greater openness to new ideas appraisal depends on:
► Increased creativity and flexibility ► Environmental challenges
► Decreased problem-solving skills (Correct) ► Training sessions
► Job analysis
► Organizational policies (Correct)
Due to which of the following reason, subordinates
may feel dissatisfied with their appraisal
interviews? Evaluation method generally adopted by most of
► They feel threatened during the interview the educational institutes to evaluate the students’
► They can influence the course of the interview academic performance is:
► Constructive interviewer is conducting the ► Project based method (Correct)
interview ► Focal point method
► Their poor performance is being highlighted ► Anniversary method
► Base timings method

Which of the given solution served as the best one


for reducing the problem of central tendency in Which of the following approach emphasizes the
performance appraisals? effect of psychological & social factors on
► Rank employees employees’ performance?
► Train supervisors to avoid it (Correct) ► Scientific approach
► Impose a distribution for performance ► Rational approach
► Consider the purpose of the appraisal ► Human relations approach
► Systematic approach (Correct)
When do organizational people indulged themselves
in organizational politics? Discuss any five factors
In Hawthorne studies which decisive factor was in detail.
used in the variation of the workers’ performance?
► Safety measures Answer:
► Health condition
► Light variation Organizational politics are actions that allow people in
► Salary bonuses organizations to attain goals without going through
ceremonial channels. Whether political activities help
or hurt the organization depends on whether the
person's goals are steady with the organization's goals.
Which of the following signifies a term “Task” as a In the impartial model of organizations, people are
component of an organization? assumed to manage sensibly, based on clear
► Organizational HR information and well-defined goals.
► Organizational hierarchy
► Mechanical process (Correct) There are few factors that result in political activities
► Existence purpose in an organization and are explained as under.

1. Changes in Leadership which changes


Which of the following abilities are categorized as conventional associations and processes can
the Technical skill of an individual? create an opportunity for increased political
► Judgment & creativity behavior.
► Analysis & communication
► Knowledge & proficiency (Correct) 2. Changes in Coordination and integration of
► Innovation & advancement organizational activities used to achieve
common goals can also lead to an increase in
political behavior.

Reactive approach to overcome the influence of 3. Changes in any of the five contextual forces,
discriminatory practices occurred in the past is i.e. environment, technology, strategy, culture,
referred as: and structure, can generate uncertainty over
► Equal employment opportunity resource allocation, leading to an increase in
► Affirmative action (Correct) political behavior.
► HR planning
► Litigation process 4. Blame & Integration. Blaming and attacking
others to deflect attention from one's mistakes
and using ingratiating behavior to gain favor
The cognitive component consists of a person’s: are unethical and negative types of political
► Emotions actions.
► Knowledge (Correct)
► Attitude 5. Building Relationship. People develop
► Feelings relationships through coalitions, grouping,
networks, and accommodating managerial
linkages. Coalitions are relationships formed
Yousaf has beaten his fellow employee for which his over specific issues. Alliances are general
manager has dismissed him. Evaluate manager’s agreements of support among different
response in terms of ethical application of power. individuals and groups; and networks are
broad, loose support systems. Relationship
Answer: building can either help or harm the
No employee is supposed to get physical with any of organization.
the colleagues. Manager’s decision was the extreme
as he could have brought both employees together
and tried to know the problem between them. I see
this move as an unethical act by the manager. In order to get advantage of each method, will it be
a sensible decision to simultaneously apply all the
four methods of job evaluation?
What measures should be taken to limitize the
union membership by employees? Explain each in Answer:
detail. Four methods of Job evaluation
Answer:
1. Ranking Method: Raters
examine the description of each
job being evaluated and assemble
the jobs according to their value
to the corporation. This technique Which of the following employee benefits are
requires a team characteristically legally imposed on organizations?
composed of both management ► Social security
and employee delegate to arrange ► Stock options
job in a simple rank order from ► Care centers
uppermost to lowest. The most ► Flexible hours
noticeable restraint to the ranking
method is its utter lack of ability Question No: 2 -
to be managed when there are a
large number of jobs. Leadership will mostly be considered failed if:
2. Classification Method: A job ► Leaders are appointed by top management
evaluation method by which a ► Leader established high goals to be achieved
number of classes or ratings are ► Leader also plays the role of a manager in an
defined to explain a group of jobs organization
is known as categorization ► Followers stop sharing their issues with a
method. The classifications are leader
created by identifying some
common denominator skills,
knowledge, and responsibilities Usually it is observed that after becoming the
with the desired goal being the team’s captain the player’s own performance
criterion of a number of declines. What could be the reason behind it?
distinctive classes or grades of ► Unable to handle extra pressure
jobs. ► Absence of task related knowledge
3. Factor Comparison Method ► Lack of high energy level
Raters need not keep the entire ► Imposed on a team by management
job in mind as they evaluate
instead, they make decisions on
separate phases, or issues, of the ‘Unilever’ comes under which of the following
job. A basic fundamental categories while conducting its business globally?
hypothesis is that there are five ► Domestic
universal job factors: (1) Mental ► International
Requirements (2) Skills (3) ► Multinational
Physical Requirements (4) ► Transnational
Responsibilities 5) Working
Conditions.
4. Point Method: Raters assign Which group of employees may also be known as
numerical values to specific job expatriate?
components, and the sum of these ► Parent-country nationals
values provides a quantitative ► Host-country nationals
appraisal of a job’s relative ► Third-country nationals
significance. The point method ► Local-country nationals
requires selection of job factors
according to the nature of the
specific group of jobs being __________________ are citizens of the country in
evaluated. After determining the which the multinational company has its
group of jobs to be studied, headquarters.
analysts conduct job analysis and ► Expatriates
write job descriptions. Next, the ► Third-country nationals
analysts select and define the ► Home-country nationals
factors to be used in measuring ► Host-country nationals
job value and which become the
standards used for the evaluation
of jobs. Education, experience, Neither an organization nor any organizational
job knowledge, mental effort, member can provide the employee database
physical effort, responsibility, and information to any person/organization without the
working conditions are examples permission of the concerned employee. This
of factors typically used. restriction is supported by:
► Employment at will
► Discrimination law Performance measures include all of the following,
► Rights to privacy EXCEPT:
► Labor law ► Individual’s productivity
► Team's productivity
► Departmental productivity
Communication in which information flows from ► Market productivity
the top of the organizational management
hierarchy to the employees telling them what is the
mission and what are the policies of the Which of the following is NOT included in time-off
organization is known as: benefits?
► Diagonal communication
► Horizontal communication ► On-the-job breaks
► Upward communication ► Annual holidays
► Downward communication ► Flexi time
► Paid leaves

All of the following would be considered as sources


of conflicts, EXCEPT: For which of the following reason, organizations
► Goal incompatibility consider employee benefits important?
► Different values and beliefs ► To attract new blood in the organizations
► Lack of resources and finances ► To retain the valuable employees
► Strengthened team dynamics ► To create good reputation in the market
► All of the given options

The labor union of 'SAGA Trading Pvt Ltd' is Question No: 17 -


demanding company to buy resources from their
settled place. Company didn’t bother about raising Which of the following is NOT included in direct
such issue by the union, as the issue comes under: financial payments?
► Labor issues ► Wages
► Mandatory issues ► Insurance
► Permissive issues ► Commissions
► Prohibited issues ► Incentive

According to which of the following view, "conflict When an employee’s performance is so poor that a
should be encouraged and managed"? written warning is required, that warning should:
► Traditional View ►Identify the standards by which the
► Human Relations View employee is judged
► Interactionist View ►Contain examples of employees who
► Behavioral view met the standards
►Provide previous examples when
employee met the standards
Asif has punished his subordinate for the reason ►Be sent to the employee in
that he had refused to drop Asif's children at question and to the superior manager
school. What type of power Asif practiced over his
subordinate?
► Referent power If a supervisor wants to criticize his subordinate in
► Social power an appraisal interview, it is best to:
► Personal power ►Hold meeting with other people to
► Charismatic power diffuse the negative situation
►Provide examples of critical
incidents by that employee
If being a manager you have the power to dismiss, ►Acknowledge personal biases with
suspend or demote your subordinates, you are said the employee
to have which of the following power? ►Scold the employee on excuses for
► Charismatic power poor performance
► Referent power
► Coercive power
► Legitimate power Which of the following depicts today's major
barrier to career advancement of the working
Question No: 14 - ladies?
►Top management is usually male
oriented retirement?
►Lack of educational opportunities for ►Provide leisure time counseling
women ►Search careers outside the company
►Common perception that woman can ►Explanation of social security
never be a better boss benefits
►Difficulty in balancing the work ►Psychological counseling to accept
and family life retirement

Which of the following is part of a manager’s role Which of the following measures are taken to assess
in the career development of an employee? the intensity of employees’ satisfaction and their
►Communicating the mission, policies attitude toward the training program?
and procedures
►Utilizing career development ►Continuous feedback
opportunities ►Profitability rate
►Participating in career ►Market share
development discussions ►Productivity levels
►Establishing goals and career plans

Which of the following is the greatest contributor


Which of the following is a part of organization’s towards the success of an organization?
role in the career development of an employee? ►Prevailed grapevine network of
►Communicating the mission, policies employees
and procedures ►Conduct frequent trainings to
►Providing timely performance employees
feedback ►Set goals to define the direction to
►Participating in career development pursue
discussions ►Implementation of the newest
►Seeking out career information technology

Which of the following term is used to represent the Which of the following test is used to measure a
shift in job position without any change in salary or candidate's knowledge regarding job duties he/she
grade? is supposed to perform in a particular job position?
►Promotion ►Work knowledge test
►Transfer ►Trade knowledge test
►Demotion ►Job knowledge test
►Resignation ►Position knowledge test

Employee commitment had suffered a lot in recent The extent to which an employment selection test
years due to which of the following reasons? provides consistent results is known as:
►Structural downsizing ► Reliability
►Skill inadequacy ► Dependability
►Rational appraisals ► Consistency
►Organizational expansion ► Trustworthiness

Shehzad planed to retire from his company because Which of the following term is used as the indicator
he would get a better package after 30 years of of missing information by the applicant while
service. However, according to him without a job it making selection decision?
would be difficult for him to spend time so he may ► Red flag
consider other options. What do you suggest for ► Red alert
him? ► High alert
►Explanation of social security ► Alarming situation
benefits
►Pursue career outside the company
►Counseling to utilize leisure time Which of the following method is used to inform
►All of the given options employees about the company's job openings?
► Job publishing
► Job declaration
How organizations prepare their employees for
► Job posting performance appraisals?
► Job listing ► Rank employees
► Train supervisors to avoid it
► Impose a distribution for performance
► Consider the purpose of the appraisal
Organizations started focusing on quality,
productivity and efficiency during:
► Mechanistic period Rating a person high or low on all items because of
► Legalistic period one characteristic during performance appraisal, is
► Organistic period known as:
► Strategic period ► Halo effect
► Central tendency
► Stereotyping
Which of the following aspect should be considered ► Biasness
during task analysis, before conducting the training
in an organization?
► Individuals who require training Management by objectives (MBO) refers to an
► Shortcomings in existing technology appraisal method, which:
► Ineffective feedback system of organization ► Evaluates progress made toward the
► Areas where training is required accomplishment of measurable goals
► Assigning scale points with specific examples
of good or poor performance
'Due to lack of knowledge among employees, they ► A log of positive and negative examples of a
are unable to operate the computerized MIS', subordinate’s work-related behavior
which of the following addresses this problem? ► Assigning predetermined percentages for
► Provision of new computers different performance categories
► Conduct relevant training
► Supply input devices
► Supply output devices If a performance appraisal focuses on an
employee’s quality and quantity of wok, then the
performance appraisal is focused on measuring
The process by which people acquire skills & _____.
abilities required to perform jobs at hand, is known ► Generic dimensions of performance
as: ► Performance of actual duties
► Learning ► Employee competency
► Training ► Achievement of objectives
► Development
► Need analysis
Which of the following is NOT one of the guidelines
for effective goal setting?
According to which of the following interview type, ► Allocate specific goals
several applicants are being interviewed by one or ► Set challenging but achievable goals
more company representatives? ► Assign consequences for performance
► One-to-one interview ► Encourage employee participation
► Panel interview
► Group interview
► Stress interview All of the following could be the reasons of an
employee stress, EXCEPT:
► Supervisor’s rude attitude
Which of the following represents the basic goal of ► No recognition of efforts
the recruitment? ► Job insecurity and safety
► Communicate job opening positions clearly ► Missing out the thanking notes
► Attract maximum number of applicants
► Self select out the candidates to save time and
money Management has pointed out Mr. Haseeb as a low
► Attract the qualified candidates & not the performer & shows their dissatisfaction with his
unqualified ones performance, Mr. Haseeb had tried a lot to put
more & more efforts but still unable to satisfy the
management, after some time he started overlooked
Which of the given solution served as the best one the appraisal reports as he perceived that
for reducing the problem of central tendency in management is habitual of criticizing the
employees’ performance. This reaction by Haseeb is
resulted due to: for their subordinates and people.
► Lack of trained raters
► Unserious attitude towards appraisal Question No: 52 ( Marks: 10 )
► Lack of proper feedback
► Management is biased Leaders should be selected by the respective
followers or must be imposed by the policy makers?
In your opinion which could be the better option?
Which one of the following is NOT the Elaborate in detail by explaining the pros & cons of
characteristic of a Virtual Team? both the situations.
► Lack of nonverbal signals
► Limited social contact Leaders are selected by the respective followers
► Increased social relationship because as we know that best leaders are selected by
► Ability to overcome time and space constraints the people who want him. The good leader is that who
leads his followers. So his people will follow him. But
if a leader is selected by policy makers, may be this
Jobs are identified & grouped during which of the leader will not be able to motivate and guide his
following managerial function? people. Because there is no opinion taken from people
► Planning in selection of this leader. We will take a real example
► Organizing from today's life.
► Leading For example, if we select a leader in elections on high
► Controlling majority, we will be happy from that leader. But if
some party has select a leader without the knowledge
of people. That will be not a good opinion. I think that
As a result of which of the following activity, HRIS the first sentence will be correct in my view.
is gaining popularity day by day?
► Generating organizational reports Question No: 53 ( Marks: 10 )
► Managing resources effectively
► Retrieving timely information A warehouse of a company caught fire, a labor
► Handling bundles of data named Iftikhar had voluntarily took steps to
extinguish the fire. For this act of bravery,
company’s management awarded him with the
HRIS provides information that supports ‘medal of bravery’. In the light of Maslow’s Need
organizations in: Theory, how will you evaluate this reward offered
► Designing compensation packages by company to appreciate & keep Iftikhar
► Launching new equipments motivated?
► Forecasting financial budgets
► Anticipating customers’ trend According to Maslow's Need Theory, money can
motivate an employee. But here the company awarded
Mr iftikhar a Medal. So iftikhar will try to work more
'Job description' provides which of the following hard for getting cash award to fulfill his lower needs. If
information? for example iftikhar gets money awards on his
► Working conditions prevailing in an performance, he will try to fulfill his higher needs. For
organization this he will do some special work to inspire its
► Set of KSA required to perform a job managers.
► Level of experience mandatory for a particular job Question No: 54 ( Marks: 10 )
► Individual’s general attitude that affects the job
performance How can managers reinforce positive behaviors
among their employees through non-monetary
Question No: 51 ( Marks: 5 ) incentive? Support your answer by providing any
practical example of such practices adopted in
What are the criteria that make the leaders & various organizations.
managers similar to each other?
In organizations, managers can motivate positive
There are some points by which leaders and managers behaviors among their employee through some non-
become similar to each others. monetary incentives. By which all employees will be
1. Both leader and manager interact and motivate their neutrally work and motivated.
subordinates. Manager should provide non-monetary rewards to
2. Both leader and manager have power over their their employees. For example,
subordinates. Employee must have a pleasant working environment,
3. Leaders work for achieving the desire strategic goals so they will enjoy their work with good performance.
while managers also work for getting their goals. Also their behavior will be positive.
4. Both works in organizations. Both are responsible They should be trained in a good way.
Social security is also a right of employees. Managers ► Host-country nationals
should provide disability insurance, medical, and ► Third-country nationals
security for employees. ► Local-country nationals
Which of the following is a part of non-financial
compensation?
► Monthly commission Amjad is a Pakistani born national who is working
► Employee autonomy in Saudi Arabia as a HR manager for an American
► Stock option company. So, Amjad is a/an:
► Medical allowance ► Expatriate
► Third-country national
► Home-country national
Which of the following employee benefits are ► Host-country national
legally imposed on organizations?
► Social security
► Stock options Assessing an employee’s probable success in
► Care centers handling a foreign transfer and the best predictor
► Flexible hours of future success is proved to be:
► Job competence
► Past international travel
Background and reference checks are made by HR ► Language skills
department while hiring employees to: ► Extraversion
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network Ali often gets aggressive on minute things, the
► Check authenticity of provided information counselor indicate his responses as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
Hamid immediately left the organization for ► Behavioral symptom of stress
personal reasons during the office hours without ► Internal symptom of stress
informing his manager. Manager should take notice
of it because:
► It is his responsibility to remain informed about The 2 factors used by Hertzberg in ‘Two factor
employees’ problems theory’ are:
► It is a disciplinary problem that requires ► Expectancy & relatedness
immediate action ► Hygiene & motivators
► It is about assigning Hamid’s work to some ► People X & people Y
other employee before leaving ► Self-esteem & security
► It is his responsibility to keep record of enter
& exit of employees during office hours
Organizational guarantee about the job security is
a functional form of:
‘Unilever’ comes under which of the following ► Statutory law
categories while conducting its business globally? ► Contractual law
► Domestic ► Public policy
► International ► Management rights
► Multinational
► Transnational
Occupational health & safety refers to which of the
following dimensions of a workforce that result
Mehmood, a Pakistani national is working in the from the work environment provided by the
HSBC, Pakistan branch of a China based organization?
multinational bank. Mehmood is therefore be ► Physical & physiological
classified as a/an: ► Physiological & Mycological
► Expatriate ► Chronological & psychological
► Third-country national ► Physiological & psychological
► Home-country national
► Host-country national
Which one of the following is NOT included in the
content of 'Employee Handbook'?
Which group of employees may also be known as ► Fringe benefits
expatriates? ► Safety procedures
► Parent-country nationals
► Financial statements ► To create good reputation in the market
► Job duties ► All of the given options

The physical or psychological condition induced in Which of the following pay category depicts the
workers by overwork or overexposure to stress in increase in salary, the firm awards to an individual
the workplace, is known as: employee based on his or her individual
► Exhaustion performance?
► Burnout ► Merit pay
► Collapse ► Variable pay
► Fatigue ► Piecework pay
► Job-based pay

The labor union of 'SAGA Trading Pvt Ltd' is


demanding company to buy resources from their Rewards offered to individuals serving at the
settled place. Company didn’t bother about raising managerial positions on monthly basis are termed
such issue by the union, as the issue comes under: as:
► Labor issues ► Commission
► Mandatory issues ► Salary
► Permissive issues ► Wage
► Prohibited issues ► Bonus

According to which of the following view, "conflict When an employee’s performance is so poor that a
is bad and should be avoided"? written warning is required, that warning should:
► Behavioral view ► Identify the standards by which the employee is
► Traditional View judged
► Human Relations View ► Contain examples of employees who met the
► Interactionist View standards
► Provide previous examples when employee met
the standards
Activities that people perform to acquire and ► Be sent to the employee in question and to the
enhance their power & other resources, to obtain superior manager
their preferred outcomes, are represented as:
► Authorities
► Influences Which of the following methods of performance
► Politics appraisal includes evaluating performance by
► Principles assigning predetermined percentages of rates into
performance categories?
► Alternation ranking
Asif has punished his subordinate for the reason ► Paired comparison
that he had refused to drop Asif's children at ► Forced distribution
school. What type of power Asif practiced over his ► Graphic ranking scale
subordinate?
► Referent power
► Social power Which of the following is MOST essential for
► Personal power sustainable performance of an employee?
► Charismatic power ► Clearly defined job description
► Career development opportunities
► Commitment from top management
A power base that depends on fear comes under ► Feedback in term of appropriate rewards
which of the following category of power?
► Reward power
► Coercive power Which of the following is a part of organization’s
► Referent power role in the career development of an employee?
► Legitimate power ► Communicating the mission, policies and
procedures
► Providing timely performance feedback
For which of the following reason, organizations ► Participating in career development discussions
consider employee benefits important? ► Seeking out career information
► To attract new blood in the organizations
► To retain the valuable employees
Which of the following plays a role in assessing ► Role playing
interests, seeking out career information and ► Interview simulations
utilizing development opportunities in career ► Case study
development?
► Individual
► Manager Ahmed, the supervisor of the manufacturing
► Supervisor department, is in the process of evaluating his
► Company staff’s performance. He has determined that 15%
of the group will be identified as high performers,
20% as above average performers, 30% as average
Employee commitment had suffered a lot in recent performers, 20% as below average performers, and
years due to which of the following reasons? 15% as poor performers. He is using a _____
► Structural downsizing method.
► Skill inadequacy ► Graphic rating scale
► Rational appraisals ► Constant sum ranking scale
► Organizational expansion ► Forced distribution
► Alternation ranking

How organizations prepare their employees for


retirement? According to which of the following method, each
► Provide leisure time counseling job is assigned to a particular grade/category
► Search careers outside the company depending on the type of jobs, the organizations
► Explanation of social security benefits required?
► Psychological counseling to accept retirement ► Ranking method
► Classification method
► Factor comparison method
Which of the following phase includes the content ► Point factor method
development of training program?
► Training evaluation
► Training design Management has pointed out Mr. Haseeb as a low
► Training need analysis performer & shows their dissatisfaction with his
► Defining training objectives performance, Mr. Haseeb had tried a lot to put
more & more efforts but still unable to satisfy the
management, after some time he started overlooked
Who is responsible for hiring the wrong person for the appraisal reports as he perceived that
the particular job? management is habitual of criticizing the
► HR manager employees’ performance. This reaction by Haseeb is
► Regional manager resulted due to:
► Regional head ► Lack of trained raters
► CEO ► Unserious attitude towards appraisal
► Lack of proper feedback
► Management is biased
Which of the following strategy is said to be more
effective to motivate contingent workers? Question No: 39 -
► Facilitate with job security
► Make jobs more appealing HR generalist is involved in:
► Develop interest through job rotation ► Performing all or few (more than one) HR
► Provide challenging projects functions
► Performing a single focused HR function
► Providing orientation to employees only
The inner drive that directs a person’s behavior ► Designing special compensation packages for
towards goal attainment is known as: female employees
► Attitude
► Performance
► Motivation Managers who are indulged in establishing policies
► Need & procedures are fall under which category?
► Staff
► Line
Which of the given employment testing approach ► Functional
requires individuals to perform activities similar to ► Operational
those they might encounter in an actual job?
► In-basket technique
In Hawthorne studies which decisive factor was The specific means used to attract potential
used in the variation of the workers’ performance? candidates is refered as:
► Safety measures ► Selection
► Health condition ► Recruitment
► Light variation ► HR planning
► Salary bonuses ► Staffing

Which of the following term defined Management Which of the following emerged when individuals
Sciences Department of the Virtual University realized the strength they could gain by joining
(VU)? together to negotiate with employers?
► System ► Trade unions
► Subsystem ► Human relation movement
► Board ► Employment legislations
► Arrangement ► None of the given options

Matching job description with the individual’s


Strategic managers are responsible for overall: qualification, is one of the important aspects of:
► Production ► DBMS (Data Base Management System)
► Planning ► IS (Information System)
►Controling
► Changes ► MIS (Management Information System)
► HRIS (Human Resource Information System)

Which of the following terms correctly represents Question No: 51 ( Marks: 5 )


different types of managers?
Parveez was asked for the explanation of his
► Tactical, operational, functional frequent leaves in a month. The justification he
► Tactical. operational, strategic made was his illness but he was unable to provide
► Executive, CEO, director any medical prescription to prove his illness. Does
► Dimensional, functional, strategic management accept his excuse? Justify.

Question No: 52 ( Marks: 10 )


According to which act, pay discrimination on the
basis of gender for same position & performance is What are the advantages and disadvantages of
prohibited? using home country nationals in international
► Civil rights assignments?
► Equal pay
► Worker compensation Question No: 53 ( Marks: 10 )
► Age discrimination
What are the different dimensions of stress? List &
discuss them in detail.
Which of the following Management
functions are applicable w.r.t HRM? 1) Appraisal of a worker’s performance can be
described as:
► Planning, organizing, leading & controlling
► Planning & organizing only a) Planning Activity
► Leading & controlling only b) Organizing Activity
► None of the management functions applied c) Controlling Activity
d) Leading Activity

While developing laws, management should be able 2) Hawthorne studies depict the effects of work
to: environment on:
► Implement laws by force
► Modify as per requirement a) Human Behavior
► Defend their decisions b) Human Performance
► Easily convey among employees c) Human Satisfaction
d) All the given options
3) Process of working with different resources to a) Organization
accomplish organizational goals is known as: b) Group
a) Strategic management c) Team
b) Human Resource management d) Individual
c) Management
d) Team work
Organizations started giving more focus on the
4) The concept of how a person behaves in a group quality of work life (QWL) during:
can be attributed to:
1960-70
a) Thermodynamics 1970-80
b) Group Dynamics 1980-90
c) MBO (Management by objectives) 1990-2000
d) Group Behavior
Which of the following is MOST important to
5) The study of Organizational Behavior is closely manage workforce diversity?
related to:
 a) Lower cohesiveness
a) Human Psychology  b) Support group
b) Human Behavior in general  c) Top-level commitment
c) Human Behavior at work  d) Resistance to change
d) Human-Machine Interaction
Performance measures include all of the following,
6) Essential component of an organization is:
EXCEPT:
a) Team
b) Structure  a) Individual’s productivity
c) Individual  b) Team's productivity
d) None of the given options  c) Departmental productivity
 d) Market productivity
7) The whole is greater than the sum of its parts is
known as: While conducting job analysis the 'Observation
Method' is useful when:
a) Efficiency
b) Effectiveness  a) Job requires more intellectual skills to
c) Productivity complete
d) Synergy  b) Job is repetitive in nature
 c) Job is market oriented and requires more
8) Virtual teams can contribute to better data
coordination among the team members because:  d) Job consists of physical activity like
machine operations
a) Technology brings them together on a forum.
b) Team members meet physically with each other For the selection of pilot, PIA’s management took
c) Team members share views among themselves the written test based on the understanding &
via communication links. application of aeronautical engineering; under
d) Team members have the real time environment which category this test will fall?
for interaction.
 a) Reliable test
9) Setting standards should be left to the employee  b) Content-valid test
rather than organization leads to self controlling  c) Criterion-valid test
because:  d) Face-valid test

a) It follows the management by objective The communication flowing from subordinates to


approach. superiors, is known as:
b) It increases the productivity of the worker
c) It increases the confidence of workers  a) Diagonal communication
d) Workers come up to the high standard since  b) Horizontal communication
they have no pressure from his superiors.  c) Upward communication
 d) Downward communication
10) Which one is not basic component of OB
(Organizational Behavior) Model?
Leadership is a ___________ not a ______________.  c) Management By Objective
 d) Paired comparison
 a) Position; process
 b) System; phase The cognitive component consists of a person’s:
 c) Process; position
 d) Phase; system  a) Emotions
 b) Knowledge
Rewards that employees receive as a result of their  c) Attitude
employment and position rather than performance  d) Feelings
in the organization are refered to:
Which of the following criteria is said to be
 a) Variable pay essential for an effective communication?
 b) Benefits
 c) Salary  a) Sender and receiver are using the same
 d) Bonuses code\language
 b) At least two people are involved &
Which of the following term is used for choosing willing to communicate
the individual that is best suited to a particular  c) A channel to communicate should be
position and to the organization from a group of present
potential applicants?  d) All of the given options

 a) Recruitment Employees quit the organizations at their own


 b) Selection choice through
 c) Staffing
 d) Enrollment  a) Outplacement, restructuring
 b) Discharging, layoff
Question # 11 of 20 ( Start time: 11:18:20 PM )  c) Transfer, demotion
Total Marks: 1  d) Resigning, retirement

Which of the following is NOT one of the methods The supervisor keeps a log of positive and negative
of recruiting outside candidates? examples of a subordinate’s work-related behavior
in:
Select correct option:
 a) Management By Objective
 a) Job advertisements  b) Comparison method
 b) Job postings  c) Essay method
 c) Employment agencies  d) Critical incident
 d) Executive recruiters
HRIS helps managers to perform
Employee’s inability to complete the assigned tasks _______________________ more effectively &
within the deadline may leads to: systematically.

 a) Decline in his salary only  a) Management functions


 b) Increased work burden  b) Controlling functions
 c) Employee demotion only  c) Planning functions
 d) Disciplinary action against him  d) HR functions

The inner drive that directs a person’s behavior In which of the following area organizations are
towards goal attainment is known as: legally bound to maintain consistency in HR
policies?
 a) Performance
 b) Motivation  a) Compensation system
 c) Need  b) Training & development
 d) Attitude  c) Safety measures
 d) None of the given options
Which performance appraisal technique lists traits
and a range of performance? -- HR-related guidelines for building effective self-
directed teams include:
 a) Alternation ranking
 b) Graphic rating scale a. designating a strong leader as manager of the team.
b. eliminating cross training so that workers can ► Polygraph test
concentrate on their jobs.
► Substance abuse
c. providing extensive training so that team
members have the skills needed to do their jobs.

d. assigning employees who dislike teams to work Which of the following test is used to measure a
together as a team to overcome their resistance candidate's knowledge regarding job duties he/she
is supposed to perform in a particular job
Which of the following component of attitude position?
represents a person’s opinions, knowledge, and
information? ► Work knowledge test

► Affective component ► Trade knowledge test

► Cognitive component ► Job knowledge test

► Behavioral component ► Position knowledge test

► Objective component

Which of the following term best represents the Which of the following is a goal-directed summary
individuals who have interests in an organization of a person's experience, education and training
and are influenced by it? developed for use in the selection process?

► Workforce ► Curriculum vitae

► Stakeholders ► Educational record

► Customers ► Career goal

► Stockholders ► Interview questioning

Decision regarding the delivery medium for Which of the following information is NOT
training is made prior to which of the following collected through observation method while
step?\ conducting job analysis?

► Evaluating the training program ► Who is monitoring the task?

► Designing the contents of training to be ► What task has done?


delivered
► How task has done?
► Identifying whether the training is required or
not ► How long a task has taken to complete?

► Conducting need assessment to identify issues 'Fair employment legislation' is applicable to


which of the following?

► Collective bargaining
The screening used to reduce absenteeism on the
basis of medical problems and to establish a ► Planning & selection
baseline for future health insurance claims, is:
► Training & development
► Physical examination
► Grapevine network
► Personality test
'Career counseling' is part of which of the ► Leading
following functions of HRM?
► Controlling
► Compensation & benefits
Which of the following stage of training module
► Planning & selection identifies the mediums of training?

► Training & development ► Designing phase of training

► Maintainence of HRIS ► Training Need Analysis

The emigration of trained and talented individuals ► Determining training objectives


to other nations mostly due to lack of opportunities
is known as: ► Training evaluation

► Job insecurity Previous company records & customer


satisfaction surveys may serve as a source for:
► Outsourcing
► Cultivating learning culture within the
► Workforce diversity organization

► Brain drain ► Determining deficiencies that require


training
________ refers to a set of expected behavior
patterns attributed to someone who occupies a ► Developing career development plans for
given position in a social unit. employees

► Identifying training outcomes through


evaluation
► Norm

► Perception
'Due to lack of knowledge among employees, they
► Role are unable to operate the computerized MIS',
which of the following addresses this problem?
► Stereotyping
► Provision of new computers

► Conduct relevant training


Which of the following skills are required most by
the Top-level managers? ► Supply input devices

► Technical skills ► Supply output devices

► Interpersonal skills

► Conceptual skills What could be the main consideration of an HR


manager during recruitment?
► All of the given options
► Outsource the employee selection to recruiting
Which of the following involves channeling the agencies
behavior of all personnel to accomplish the
organization's mission and objectives while ► Screen the pool of appropriate applicants
simultaneously helping them accomplish their own
career objectives? ► Attract a large number of applicants

► Planning ► Only hire the experienced candidates

► Organizing
Term used to refer the potential employees Good judgment, creativity, and the ability to see
available for work within the geographic area from the big picture are the abilities of managers having:
which employees are recruited is:
► Technical skills
► Labor market
► Interpersonal skills
► Employment market
► Conceptual skills
► Employee market
► Practical skills
► Job market
Which of the following abilities are categorized as
Ufone, appointed Mr. Ali just to develop training the Technical skill of an individual?
modules for its employees. In such a case Mr. Ali is
said to be a/an: ► Judgment & creativity

► HR executive ► Analysis & communication

► HR generalist ► Knowledge & proficiency

► HR specialist ► Innovation & advancement

► None of the given options Resources are allocated & assigned while:

HR managers who are close & answerable to top ► Planning & Organizing
management/CEO, and perform one or more HR
functions are titled as; ► Leading & Controlling

► HR specialists ► Organizing & Controlling

► Functional managers ► Controlling & Planning

► HR generalists Which of the following statement represents


"effectiveness"?
► HR executives
► Achieve most output with less time
Unilever is serving all around the world with its
diversified products, it is said to be practicing: ► Achieve mass production

► Technological advancements ► Achieve most output with least input

► Rapid changes ► Achieve organizational goals

► Stakeholders' management “A person is known by the company he/she keeps”;


is well described by which of the term?
► Business globalization
► Prejudice

► Stereotype
Entrepreneurs are said to perform the:
► Introversion
► Interpersonal role
► Extroversion
► Informational role
A special form of recruitment that involves placing
► Supportive role a student in a temporary job with no obligation
either by the company to hire the student
► Decisional role permanently or by the student to accept a
permanent position with the firm following ► Employee
graduation, is known as:
► Sales
► Cooperative work
► Production
► Student placement
► Inventory
► Internship program
By retrieving required information timely,
► Student leasing organizations are in the position to:

According to which act, pay discrimination on the ► Take critical decisions


basis of gender for same position & performance is
prohibited? ► Support organizational activities

► Civil rights ► Facilitate organizational people

► Equal pay ► Implement strategies more efficiently

► Worker compensation

► Age discrimination The thorough & detailed study regarding jobs


within an organization is termed as:
Which of the following had gained importance
during 1970s to save the organizations from courts? ► Job analysis

► Trade unions ► Job description

► Human relation movement ► Job specification

► Employment legislations ► Job evaluation

► None of the given options

HR department became the main force behind Which of the following condition stimulates the
all changes during: need of Job analysis within an organization?

► Mechanistic period ► Creation of New jobs

► Catalytic period ► Prior to job specification

► Organistic period ► While modifying existing jobs

► Strategic period ► All of the given options

For which of the following employees'


participation plays a vital role?
The set of tasks & duties assigned to a particular
► Enhance goals' complexity person is said to be his/her:

► Develop tools for measurable goals ► Position

► Redefine goals frequently ► Duty

► Ensure goals attainment ► Responsibility

HR department maintains _______________ ► Work


records.
In order to ensure better compensation & salary ► Job title
packages for employees, organization should ► Job specification
develop: ► Job description
► Job evaluation
► Job description

► Job specification Jobs are compensated on the basis of:

► Job evaluation ► Job analysis


► Job specification
► All of the given options ► Job worth
► Job description
Which of the following defines the levels of
authority to perform the assigned tasks?
_______________ is the main source of
innovations.
► Labor union
► Upgraded technology
► Competitor's threat ► Human mind
► Competitors' pressure
► Organizational structure ► Research & Development

► Pressure group

Question No: 41 ( Marks: 10 ) Which of the following HR function is the basic


element of recruitment?
Your company is going to launch a new product. ► Attract the job applicants for the particular
For this purpose you have formed a team within an post
organization. The performance of team is ► Select the best one among all applicants
decreasing day by day. ► Train the people as per organizational
requirements
1. State reasons why team is not performing ► Fire the non-performing employees
well?
2. What steps you should take to resolve this
problem?
) “A person is known by the company he/she keeps”;
is well described by which of the term?

► Prejudice
Organizational Behavior is a study of investigating ► Stereotype
the impact of: ► Introversion
► Employees' behavior in an organization ► Extroversion
► Societal behavior on an organization
► Country's culture on an organization
► Country's economy on an organization Terms "Interpersonal skills" and "Human skills"
are used for:
► Two different skills
Which of the following term is used to identify,
"what the job holder does"? "how it is done"? & ► Different managerial skills
"why it is done"?
► Job specification ► Operational skills
► Job evaluation
► Job description ► Same managerial skills
► Job title

Which of the following abilities are categorized as


Which of the following term is used to identify the the Technical skill of an individual?
physical & mental skills, required to perform by an ► Judgment & creativity
individual within a particular position in an
organization? ► Analysis & communication
► Knowledge & proficiency demand
► Decrease the labor supply than demand
► Innovation & advancement ► Devastate the balance of labor supply and
demand

The intellectual & mechanical process used by an A test conducted to ensure the biological fitness of
organization to transform inputs into outputs is an individual by identifying the presence of any
termed as: inherited diseases like diabetese, heart diseases,
► Task neurological disorders etc, is termed as:
► People
► Structure ► Hereditary testing
► Technology ► Gene testing
► Instinct testing
► Genetic testing

Under which of the following authority, an HR


manager took the decision to provide training to its Which of the given employment testing approach
employees regarding the operations of newly requires individuals to perform activities similar to
installed machine? those they might encounter in an actual job?
► In-basket technique
► Staff ► Role playing
► Functional ► Interview simulations
► Line ► Case study
► Implied

According to which of the following interview type,


Which one of the following is NOT the benefit of several applicants are being interviewed by one or
making teams? more company representatives?
► One-to-one interview
► Every member is mutually accountable ► Panel interview
within a team ► Group interview
► Teams enable organizations to better utilize ► Stress interview
employees' talents
► Teams create trust and a collaborative culture
► Teams always perform better than individuals 'Material wastage has increased to greater extent
in all situations due to using outdated machinery'. This issue can be
resolved by:
► Train machine operators regarding its
Which one of the following is NOT the operations
characteristic of a Virtual Team? ► Replacing the existing machinery with the
► Lack of nonverbal signals new one
► Limited social contact ► Using new raw material in production
► Increased social relationship ► No action is required as it is not a noticeable
► Ability to overcome time and space constraints issue

Previous company records & customer satisfaction


Which of the following functions of HRM deals surveys may serve as a source for:
with 'Collective Bargaining'? ► Cultivating learning culture within the
► Staffing organization
► Forcasting ► Determining deficiencies that require
► Employee-assistance management training
► Employee-relations management ► Developing career development plans for
employees
► Identifying training outcomes through
'There is no need to make any new appointment'; evaluation
therefore, the organization has transfered Mr.
Azam to another branch. This step of the Question No: 21 -
organization is taken to:
► Increase the labor supply than demand Evaluation of training program is conducted:
► Maintain the balance of labor supply and ► At the initial stage while design a training
► Prior to need assessment phase
► Parallel to design a training content
► At the last stage of training The process of discovering potential candidates for
actual or anticipated organizational vacancies is
known as:
HR managers play vital role in: ► HR planning
► Job analysis
► Setting production targets ► Recruitment
► Formulating strategies ► Selection
► Publishing financial statements
► Preparing reports for shareholders
The hiring process comprises which of the following
steps?
Which of the following are the groups of social ► Selection, Recruitment & performance
nature that are formed around friendship and appraisals
common interests? ► Recruitment, Selection & Socialization
► Formal ► Selection, Orientation & Development
► Structured ► Job analysis, Selection & Training
► Informal
► Unstructured
Which of the following defines the process of
'Recruitment'?
Initially the personnel department was only ► Forecasting the demand of human resources
involved in: ► Forecasting the supply of human resources
► Recruitment & selection ► Discovering potential job candidates for a
► Compensation & benefits particular position
► Training & development ► Making a “hire” or “no hire” decisions
► Scheduling vacations

The number of people hired for a particular job


'Career counseling' is part of which of the following compared to the number of individuals in the
functions of HRM? applicant pool is often expressed as:
► Compensation & benefits ► Application ratio
► Planning & selection ► Recruitment ratio
► Training & development ► Selection ratio
► Maintainence of HRIS ► Employment ratio

'Fair employment legislation' is applicable to which The extent to which an employment selection test
of the following? provides consistent results is known as:
► Collective bargaining ► Reliability
► Planning & selection ► Dependability
► Training & development ► Consistency
► Grapevine network ► Trustworthiness

Which one of the following is NOT included in Which of the following test indicates the person’s
'Training and Development'? inclination towards a particular occupation that
► Orientation provides satisfaction to that individual?
► Career development
► Employee education ► Vocational interest test
► Recruitment ► Cognitive aptitude test
► Personality test
► Psychomotor abilities test
Jamal Enterprises' top management refused to
consider its female marketing manager for the post Question No: 35 -
of Vice President. This action of the company is
representing which of the following? All of the following areas are covered in an
► Gender discrimination employee orientation program, EXCEPT:
► Legal consideration ► Organizational history
► Reverse discrimination ► Employee benefits
► Glass ceiling effect ► Organizational issues
► Organizational politics forcefully retired him & appointed a new person to
replace him, the company is said to be indulged in:
► Rightsizing
Which of the following term reflects the process of ► Affirmative action
preparing organizational people according to the ► Downsizing
future needs? ► Discrimination
► Learning
► Training
► Development Which of the following component of attitude
► Need analysis represents a person’s opinions, knowledge, and
information?
► Affective component
Which of the following term best represents the ► Cognitive component
individuals who have interests in an organization ► Behavioral component
and are influenced by it? ► Objective component
► Workforce
► Stakeholders
► Customers Which of the following term best represents the
► Stockholders individuals who have interests in an organization
and are influenced by it?
► Workforce
Mr. Ahmed was working as a computer operator, ► Stakeholders
but he was unable to work in Ms Excel with the ► Customers
required speed. Due to this reason management has ► Stockholders
forcefully retired him & appointed a new person to
replace him, the company is said to be indulged in:
► Rightsizing Decision regarding the delivery medium for
► Affirmative action training is made prior to which of the following
► Downsizing step?\
► Discrimination ► Evaluating the training program
► Designing the contents of training to be delivered
► Identifying whether the training is required or not
“Self-motivated & result oriented individuals with ► Conducting need assessment to identify issues
sound knowledge of combined cycle gas turbine
power plant operations and practical experience of
mechanical, electrical and I&C maintenance of The screening used to reduce absenteeism on the
plant.” basis of medical problems and to establish a
This section of job advertisement represents which baseline for future health insurance claims, is:
of the given term? ► Physical examination
► Job analysis
► Job description ► Physical examination
► Job specification ► Personality test
► Job evaluation ► Polygraph test
► Substance abuse

Which of the following statement represents


"effectiveness"? Which of the following test is used to measure a
candidate's knowledge regarding job duties he/she
► Achieve most output in less time is supposed to perform in a particular job position?
► Achieve mass production ► Work knowledge test
► Achieve most output with least input ► Trade knowledge test
► Achieve organizational goals ► Job knowledge test
► Position knowledge test
Question No: 41 ( Marks: 10 )

How hesitation among newly hired employees can Which of the following is a goal-directed summary
be eliminated through socialization within an of a person's experience, education and training
organization? developed for use in the selection process?
► Curriculum vitae
Mr. Ahmed was working as a computer operator, ► Educational record
but he was unable to work in Ms Excel with the ► Career goal
required speed. Due to this reason management has
► Interview questioning ► Leading
► Controlling

Which of the following information is NOT


collected through observation method while Which of the following stage of training module
conducting job analysis? identifies the mediums of training?
► Who is monitoring the task? ► Designing phase of training
► What task has done? ► Training Need Analysis
► How task has done? ► Determining training objectives
► How long a task has taken to complete? ► Training evaluation

'Fair employment legislation' is applicable to which Previous company records & customer satisfaction
of the following? surveys may serve as a source for:
► Collective bargaining
► Planning & selection ► Cultivating learning culture within the organization
► Training & development ► Determining deficiencies that require training
► Grapevine network ► Developing career development plans for
employees
► Identifying training outcomes through evaluation
'Career counseling' is part of which of the following
functions of HRM?
► Compensation & benefits 'Due to lack of knowledge among employees, they
► Planning & selection are unable to operate the computerized MIS',
► Training & development which of the following addresses this problem?
► Maintainence of HRIS ► Provision of new computers
► Conduct relevant training
► Supply input devices
The emigration of trained and talented individuals ► Supply output devices
to other nations mostly due to lack of opportunities
is known as:
► Job insecurity What could be the main consideration of an HR
► Outsourcing manager during recruitment?
► Workforce diversity ► Outsource the employee selection to recruiting
► Brain drain agencies
► Screen the pool of appropriate applicants
► Attract a large number of applicants
________ refers to a set of expected behavior ► Only hire the experienced candidates
patterns attributed to someone who occupies a
given position in a social unit.
► Norm Term used to refer the potential employees
► Perception available for work within the geographic area from
► Role which employees are recruited is:
► Stereotyping ► Labor market
► Employment market
► Employee market
Which of the following skills are required most by ► Job market
the Top-level managers?
► Technical skills
► Interpersonal skills Ufone, appointed Mr. Ali just to develop training
► Conceptual skills modules for its employees. In such a case Mr. Ali is
► All of the given options said to be a/an:
► HR executive
► HR generalist
Which of the following involves channeling the ► HR specialist
behavior of all personnel to accomplish the ► None of the given options
organization's mission and objectives while
simultaneously helping them accomplish their own
career objectives? HR managers who are close & answerable to top
► Planning management/CEO, and perform one or more HR
► Organizing functions are titled as;
► HR specialists
► Functional managers a student in a temporary job with no obligation
► HR generalists either by the company to hire the student
► HR executives permanently or by the student to accept a
permanent position with the firm following
graduation, is known as:
Unilever is serving all around the world with its ► Cooperative work
diversified products, it is said to be practicing: ► Student placement
► Technological advancements ► Internship program
► Rapid changes ► Student leasing
► Stakeholders' management
► Business globalization
According to which act, pay discrimination on the
basis of gender for same position & performance is
Entrepreneurs are said to perform the: prohibited?
► Interpersonal role ► Civil rights
► Informational role ► Equal pay
► Supportive role ► Worker compensation
► Decisional role ► Age discrimination

Good judgment, creativity, and the ability to see the Which of the following had gained importance
big picture are the abilities of managers having: during 1970s to save the organizations from courts?
► Technical skills ► Trade unions
► Interpersonal skills ► Human relation movement
► Conceptual skills ► Employment legislations
► Practical skills ► None of the given options

Which of the following abilities are categorized as HR department became the main force behind all
the Technical skill of an individual? changes during:
► Judgment & creativity ► Mechanistic period
► Analysis & communication ► Catalytic period
► Knowledge & proficiency ► Organistic period
► Innovation & advancement ► Strategic period

Resources are allocated & assigned while: For which of the following employees' participation
► Planning & Organizing plays a vital role?
► Leading & Controlling ► Ensure goals attainment
► Organizing & Controlling
► Controlling & Planning ► Enhance goals' complexity
► Develop tools for measurable goals
► Redefine goals frequently
► Ensure goals attainment
Which of the following statement represents
"effectiveness"?
► Achieve most output with less time HR department maintains ______ records.
► Achieve mass production ► Employee
► Achieve most output with least input ► Sale
► Achieve organizational goals ► Production
► Inventory

“A person is known by the company he/she keeps”; By retrieving required information timely,
is well described by which of the term? organizations are in the position to:
► Prejudice ► Implement strategies more efficiently
► Stereotype
► Introversion ► Take critical decisions
► Extroversion ► Support organizational activities
► Facilitate organizational people
► Implement strategies more efficiently
A special form of recruitment that involves placing
training is made prior to which of the following
The thorough & detailed study regarding jobs step?
within an organization is termed as: ► Evaluating the training program
► Job analysis ► Designing the contents of training to be
► Job description delivered
► Job specification ► Identifying whether the training is required or
► Job evaluation not
► Conducting need assessment to identify issues

Which of the following condition stimulates the


need of Job analysis within an organization? Organization, where employees are provided with
► Creation of New jobs the opportunity to learn on continuous basis is
► Prior to job specification known as:
► While modifying existing jobs ► Formal
► All of the given options ► Informal
► Bureaucratic
► Learning
The set of tasks & duties assigned to a particular
person is said to be his/her:
► Position Which of the following statement defines
► Duty 'Socialization'?
► Responsibility ► The formation of an attachment bond
► Work between an infant and its career
► The tendency of social theorists to explain
everything in terms of social causes
In order to ensure better compensation & salary ► The process of becoming part of a society by
packages for employees, organization should learning its norms and values
develop: ► The historical process by which societies
► Job description change from traditional to modern ones
► Job specification
► Job evaluation
► All of the given options The screening used to reduce absenteeism on the
basis of medical problems and to establish a
baseline for future health insurance claims, is:
Which of the following defines the levels of ► Physical examination
authority to perform the assigned tasks? ► Personality test
► Polygraph test
► Labor union ► Substance abuse
► Competitor's threat
► Organizational structure
► Pressure group In order to appoint a lecturer for management, the
senior faculty asked Mr. Ali to deliver a sample
Question No: 41 ( Marks: 10 ) lecture to one of the MBA batch. The evaluation
form is provided to students to grade Mr. Ali as a
competent teacher in terms of his communication &
Your company is going to launch a new product. For this purpose
convincing abilities. What type of test is said to be
you have formed a team within an organization. The performance
of team is decreasing day by day. conducted for the evaluation of Mr. Ali?
1. State reasons why team is not performing well?
2. What steps you should take to resolve this problem? ► Reliable test
► Content-valid test
► Face-valid test
The re-arrangement of organizational structure & ► Construct-valid test
change in organizational culture is accomplished
during:
► Task analysis What measure should be needed to ensure effective
► Organizational analysis recruitment?
► Person analysis ► Keep pool of large size to get best out of it
► Management analysis ► Address personnel needs of applicants
► Meet economies of scale for an organization
► Clearly understand organizational goals
Decision regarding the delivery medium for
Which of the following identifies the minimum A practice used by different companies to reduce
acceptable qualification that the incumbent must costs by transferring portions of work to outside
possess to perform a particular job successfully? provider rather than completing it internally is
termed as:
► Job analysis ► Planning
► Job specification ► Decentralization
► Job description ► Restructuring
► Job evaluation ► Outsourcing

SWOT Analysis is a tool for: Which of the following aspect should be considered
during task analysis, before conducting the training
► Determining the mission in an organization?
► Dividing missions into goals ► Individuals who require training
► Scanning the environment ► Shortcomings in existing technology
► Monitoring frequent performances ► Ineffective feedback system of organization
► Areas where training is required

People within a group who initiate the work, give


new ideas and also collect information about the As an HR manager you have collected and reviewed
task, are actually performing: the information\data related to a particular job,
► Information collector roles while conducting the job analysis. What will be
► Task oriented roles your next step in this situation?
► Relationship oriented roles ► Maintaining and updating the jobs
► Individual roles ► Identify objectives of job analysis
► Identify the job to be analyzed
► Draft job description & job specification
Individual's behavior comprises of:

► Heritage Which of the following step is MOST important in


► Perception creating job-fit?
► Emotions
► All of the given options ► An effective selection process
► Promotion and transfer of existing employees
► Training of employees
Which of the following term is used to study the ► Competitive compensation packages
collective behavior of individuals within an
organization?
► Organizational culture Members of an effective team should be more:
► Organizational norms
► Organizational behavior ► Extrovert
► Organizational rules ► Homogeneous
► Inflexible
► Introvert
Which of the following skills are required most by
the Top-level managers?
► Technical skills ________ team allows groups to meet without
► Interpersonal skills concern for space or time and enables organizations
► Conceptual skills to link workers together.
► All of the given options
► Process
► Self-managed
Which of the following department of an ► Virtual
organization perform the managerial function of ► Cross-functional
matching organizational needs with the skills &
abilities of the employees?
► Finance department Which one of the following is NOT the
► Marketing department characteristic of a Virtual Team?
► Production department
► Human Resource department ► Lack of nonverbal signals
► Limited social contact
► Increased social relationship
► Ability to overcome time and space constraints traditional organization?
►5
►3
_____________ is an attribute of work teams which ►8
results in a level of performance that is greater than ►4
the sum of the individual inputs.

► Synergy The ability to think about abstract & complex


► Enthusiasm situations is refered to as:
► Energy ► Mechanical skill
► Initiative ► Technical skill
► Interpersonal skill
► Conceptual skill
Which is NOT a weakness of group decision-
making?

► Group decisions are time-consuming Controlling is mandatory to:


► Groups enhance creativity through diverse
views ► Large organizations
► Group members suffer from ambiguous ► Small & medium enterprises
responsibilities ► All of the given options
► Groups can be dominated by one or a few ► Private organizations
members

"Management" is concerned with the


administration of:
Managers who are indulged in establishing policies
& procedures are fall under which category? ► Human resource
► Staff ► Financial resource
► Line ► Physical resource
► Functional ► All of the given options
► Operational

A special form of recruitment that involves placing


Which of the following term best represents the a student in a temporary job with no obligation
individuals who have interests in an organization either by the company to hire the student
and influenced by it? permanently or by the student to accept a
►Workforce permanent position with the firm following
► Stakeholders graduation, is known as:
► Customers ► Cooperative work
► Stockholders ► Student placement
► Internship program
► Student leasing
Who collects information from institutions &
organizations outside their own, and facilitate the
organizational personnels with that gathered Which of the following terminology describes the
information? legal legislation in which job applicant should not
► Monitor be rejected on the basis of discriminatory
► Liaison practices?
► Disseminator ► Affirmative action
► Figurehead ► Legal compliance
► Equal employment opportunity
► Stereotype
Being a Figurehead, manager has to perform which
of the following role?
► Informational roles If the workforce of an organization represents true
► Decisional roles proportion of the community sectors in all its job
► Interpersonal roles classifications, it represents the
► Sequential roles _____________________ of its affirmative action.
► Performance
► Gaps
How many levels of management are in a ► Effectiveness
► Discrepancies PERSONALITY: Personality is a combination of
psychological traits that describes a person.

Which of the following emerged when individuals PERCEPTION: Perception is the mental process to
realized the strength they could gain by joining pay attention selectively to some stimuli in the
together to negotiate with employers? environment.
► Trade unions
► Human relation movement ATTITUDE: Attitude comprises of feelings, beliefs
► Employment legislations and behaviors.
► None of the given options
VALUES: Values are the basic conviction about what
is right and wrong.
HR department became the main force behind all
changes during: ETHICS: Ethics are the rules and principles that tell
► Mechanistic period what is right and wrong.
► Catalytic period
Socialization: In order to reduce the anxiety that new
► Organistic period employees may experience, attempts should be made
► Strategic period to integrate the person into the informal organization.

HRM department can conduct the orientation in order


As a result of which of the following activity, HRIS to socialize
is gaining popularity day by day? the newly hired employees with the working
► Generating organizational reports environment of the organization. HRM plays
► Managing resources effectively a major role in new employee orientation-the role of
► Retrieving timely information coordination, which ensures that the
► Handling bundles of data appropriate components are in place. In addition HRM
also serves as a participant in
program. As job offers are made and accepted, HRM
Achievable & quality performance standards can should instruct the new employee
be set with the help of accurate: when to report to work. However, before the employee
► Job analysis formally arrives, HRM must be
► Job description prepared to handle some of the more routine needs of
► Job specification these individuals.
► Job evaluation

The basic OB model suggests study of organization at


Organizational Behavior is a study of investigating all of the following levels except
the impact of: ► organization
► Employees' behavior in an organization ► groups
► Societal behavior on an organization ► individuals
► Country's culture on an organization ► shareholders
► Country's economy on an organization
Taking action in anticipation of environmental changes
called
Which of the following is the main focus of ► corrective action
Organizational Behavior? ► proactive response
► reactive response
► Society ► none of the given options
► Stockholders
► People at work The systematic exploration of activities within a job is
► Union called
► job analysis
► job design
Explain the following terms: ► job description
Personality ► job specification
Perception
Attitude All of the individuals and groups that are directly or
Values indirectly affected by an organization decisions are
Ethics its_______.
ANSWER: ► consumers
► suppliers
► stakeholders
► stock holders All of the following are the basic principles or
conditions that facilitate learning except:
Firms using ________ make an extra effort to hire and ► Participation
promote those in protected groups. ► Training
► Transference
► ethical hiring practices ► Feedback
► affirmative actions
► diversity management All of the individuals and groups that are directly or
► network groups indirectly affected by an organization’s decisions are
called:
What can be a quick, efficient way of gathering ► Stock holders
information from a large number of employees? ► Consumers
► research ► Suppliers
► interview ► Stakeholders
► observation
► questionnaire The loss of intellectual property that results when
competitors lure away key employees is called:
Which basic function of management includes setting ► Brain Drain
standards such a sales quotas and quality standards? ► Hiring
► staffing ► Firing
► planning ► Brainstorming
► controlling
► organizing External Environmental factors that affect a firm’s
human resources from outside the organization’s
Periodic reductions in a company's work force to boundaries are all except:
improve its bottom line is often called ► Economic conditions
► downsizing ► Legal consideration
► decentralization: ► Society
► outsourcing ► Corporate Culture
► restructuring
Document that provides information regarding the
A group of employees who have joined together for the tasks, duties and responsibilities of a job is called:
purpose of dealing collectively with their employer is ► Job Identification.
known as ► Job Specification.
► shareholders ► Job Description.
► the labor force ► Job Evaluation
► competitors
► union A formal approach taken by an organization to help
people acquire the skills and experiences needed to
Who is in charge of accomplishing the organization’s perform current and future jobs is termed as:
basic goals? ► Career planning
► HR executive ► Career paths
► HR specialist ► Dual career path
► line manager ► Career development
► staff manager
A process that significantly affects organizational
Question No: 11 ( Marks: 5 ) success by having managers and employees work
Why do you think that Strategic Managers of a together to set expectations, review results and reward
company should consult HR Manager in planning performance is:
process? ► Performance Management
Question No: 12 ( Marks: 5 ) ► Performance appraisal
Differentiate between HR Executives, HR Generalists ► Decentralization
and HR Specialist. ► MBO

Question No: 13 ( Marks: 5 ) Applying a valued consequence that increases the


Describe how job analysis permeates all aspects of likelihood that the person will repeat the behavior that
HRM. led to it is termed as:
Question No: 14 ( Marks: 10 ) ► Self Management
What is the difference between Personnel Management ► Positive reinforcement
and Human Resource Management? How the concept ► Employee’s Assistance Programs
of today’s Human Resource Management is evolved? ► Appraisal system
opinions, knowledge and information.
Method in which Raters assign numerical values to
specific job components, and the sum of these values ►True ►False
provides a quantitative assessment of job’s relative
worth is known as: McGregor’s Theory-X states that under the right
► Point method circumstances, employees would willingly contribute
► Classification method their ingenuity and their talents for the benefits of the
► Ranking method organization.
► Positive reinforcement ►True ►False

Work arrangement whereby employees are able to Job rotation involves moving employees to various
remain at home, or otherwise away from the office and positions in organization in an effort to expand their
perform their work over telephone lines tied to a skills, knowledge and abilities.
computer called: ►True ►False
► Flextime
► Scanlon plan Autocratic leaders share the problem with subordinates
► Telecommuting as a group.
► Autonomy ►True ►False

Managers face following pressing issues that ___________are those firms that recognize the critical
complicate the challenges of motivating their importance of continuous performance-related training
employees except: and development and take appropriate action.
► Work force diversity
► Organizational restructuring ___________ is a technique for experimenting with a
► Fewer entry-level employees real-world situation through a mathematical model
► Reinforcement representing that situation. A model is an abstraction of
the real world.
A system of retirement benefits that provides benefits
like disability insurance, survivor’s benefits and most
recently, Medicare is called: ____________ is an employee working in a firm who
► Workers’ retirement compensation is not a citizen of the country in which the firm is
► Employees’ pension located but is a citizen of the country in which the
► Social security organization is headquartered.
► Health and security benefits
_____________are activities that allow people in
A formal, systematic process that permits employees to organizations to achieve goals without going through
complain about matters affecting them and their work formal channels.
is called:
► Grievance procedure
► Collective bargaining When the evaluator perceives one factor as being of
► Boycotts paramount importance and gives a good or bad overall
► Arbitration rating to an employee based on this factor is called
______________.
Alderfer focuses on three needs:
►Physiological, Safety and Ego
►Expectancy, Instrumentality and Valance How is coaching related to leadership?
►Existence, Relatedness and Growth
►Affiliation, Power and Achievement What is the impact of globalization on HRM regarding
personal skills of employees?
Employees seek to join a union because:
►They are dissatisfied with aspects of their job. Describe the role of HR department in Employee
►Feel a lack of power or influence with management Safety and Health Programs.
in terms of making changes.
►All the given options How can we use appraisal as a motivational tool?
►See unionization as a solution to their problems.
When is the whistle-blowing justified outside the
Effective training can raise performance, improve organization?
morale, and increase an organization's potential.
How could we use job descriptions to drive our
►True ►False recruiting?

Demographic component consists of a person’s beliefs, What are the pros and cons of switching to lump-sum
payments as compensation instead of base-pay
increases?
estion1: Which of the following personality Question9: Which of these is the most
characteristics are associated with people who common type of retirement plan?
are likely to exhibit violent behavior on the job? A: Defined benefit
A: Neurotic B: ERISA
B: Optimistic C: Defined contribution
C: Extraverted D: Money purchase plan
D: Type A
tion10: Which one of the following statements is
Question2: Which of these suggestions is an correct in relation to monetary rewards in
effective way to deal with stress? accordance with Herzberg’s Two-Factor theory?
A: Meditation A: Pay increases are a powerful long-term
B: Exercise motivator
C: Talking with others B: Inadequate monetary rewards are a
D: All of the given options powerful dissatisfier
C: Monetary rewards are more important
Question3: In most large facilities, who is than non-monetary rewards
responsible for reducing unsafe working D: Pay can never be used as a motivator
conditions and reducing unsafe acts by
employees? Question11: Which pattern of communication is
A: Chief executive officer the quickest way to send a message?
B: Chief safety officer A: The circle
C: Occupational safety and health officer B: The chain
D: Chief operations officer C: The Y
D: The wheel
Question:4 Who distinguished between
intrinsic motivation and extrinsic motivation? Question12: Chronic stress is the stress that
A: Frederick Taylor wears at people day after day. Which of these is
B: Frederick Herzberg an example of chronic stress?
C: David McClelland A: An unhappy marriage
D: Edward Deci B: Ongoing money problems
C: Dissatisfaction with a job
Question5: Which of the following is D: All of the given options
categorized as an indirect payment portion of
employee compensation? Question13: The relative position of an
A: Wages organization's pay incentives compared to other
B: Salaries companies in the same industry is known as:
C: Employer-paid insurance A: Pay structure
D: Commissions B: Pay appraisal
C: Pay level
Question6: Stress can affect not only your D: Pay feedback
health, but also other aspects of your life. What
else can be affected by stress? Question14: Poor quality lateral communication
A: Family relationships will result in which of the following?
B: Work performance A: Lack of direction
C: Your attention to safety B: Lack of coordination
D: All of the given options C: Lack of delegation
D: Lack of control
Question7: Unemployment benefits are
typically about __________ percent of a person's Question15: 1Which of the following is a health
earnings and last for__________. hazard in the work place?
A: 50; 26 weeks A: Uncollected waste paper
B: 75; 1 year B: Heavy object
C: 100; 2 years C: Frayed crypt
D: 25; 4 weeks D: All of the given options

Question8: Unsafe acts can be reduced Question16: Managers can motivate people to
through all of the following methods except: avoid performing dysfunctional behaviors by
A: Job rotation using: I. Extinction. II. Punishment. III. Negative
B: Screening reinforcement.
C: Training A: I, II, III
D: Incentive programs B: I and III
C: II and III
D: I and II C: Extinction
D: Consequences of performance
Question17: Workers' compensation benefits Reward/punishments
fall into all of these major categories except:
A: Medical care Question25: Placing a dollar value on the worth
B: Retirement benefits of a job is known as
C: Disability income A: Job Pricing
D: Death benefits B: Pay Grades
C: Pay Ranges
Question18: Expectancy theory focuses on the D: Single-Rate System
relationships between which three factors?
A: Needs, effort and persistence Question26: Total compensation constitutes of
B: Needs, performance and inputs A: direct rewards
C: Inputs, performance and outcomes B: indirect rewards
D: Needs, performance and outcomes C: both of the given options
D: none of the given options
Question19: A horizontal extension of the object
to increase task variety is called: Question27: Following ways can be used to
A: Job evaluation avoid the high turnover of employees except
B: Job enrichment A: Use Recognition
C: Job enlargement B: Use money
D: Job rotation C: Use Positive Reinforcement
D: Empower Employees
uestion20: Communication between two
members of a project team from different function, Question28: A system of retirement benefits
but the same level of authority is ________ that provides benefits like disability insurance,
communication. survivor’s benefits, and Medicare is called
A: UP ward _________.
B: Downward A: Social Security
C: Lateral B: Unemployment Compensation
D: Diagonal C: Workers’ Compensation
D: Security benefit
Question21: McClelland believes the needs for
_____________________ are most important. Question29: Upward appraisal is done by
A: expectancy, instrumentality, and valance A: Immediate Supervisor
B: existence, relatedness, and growth B: Peers
C: positive reinforcement, negative C: Subordinates
reinforcement, and punishment D: None of the given options
D: affiliation, power, and achievement
Question30: ____________ exists when
Question22: ___________are programs individuals performing similar jobs for the same
designed to help employees whose job firm are paid according to factors unique to the
performance is suffering because of physical, employee
mental, or emotional problems. A: Employee Equity
A: Employee Assistance Programs B: Team Equity
B: Wellness Programs C: Internal Equity
C: Safety Programs D: All of the given options
D: Managed health
Question31: A process that significantly affects
Question23: The 360 degree appraisal organizational success by having managers and
A: works best in large organizations. employees work together to set expectations,
B: provides feedback from a verity of review results, and reward performance.
individuals. A: Management by Objectives
C: aids in developing competitive B: Performance Appraisal
intelligence. C: Performance Management
D: diminishes the effect of development in D: Organizational Planning
the appraisal process. Question32: ________________ is solely
responsible for managing individual’s career.
Question24: Following are the phases of the A: Individual
Motivational Process except B: Team
A: Need Identification C: Organization
B: Selecting Goals D: HR Manager
Question40: A situation in labor – management
Question33: The evaluator uses a list of negotiation whereby management prevents union
behavioral descriptions and checks off those members from returning to work is called _____.
behaviors that apply to the employee. This A: Grievance
method of appraisal is called B: Strike
A: Forced-Choice Appraisal C: Arbitration
B: Forced Distribution Appraisal D: Lockout
C: Checklist Appraisal
D: Behaviorally Anchored Rating Scales Question41: The ______ leadership is a set of
abilities that allows the leader to recognize the
Question34 Any compensation method that need for change, to create a vision to guide that
ties pay to the quantity or quality of work the change, and to execute that change effectively.
person produces is called A: Transformational
A: Gain-sharing Plan B: Charismatic
B: Incentive Plan C: Autocratic
C: Compensation Plan D: Transactional
D: Pay for performance Plan
Question42: The first formal stage of the
Question35: Employee evaluations are directly disciplinary procedure is
affected by a “supervisor’s perceptions of who is A: Written Verbal Warning
believed to be in control of the employee’s B: Written Warning
performance – the employer or the manager.” C: Suspension
This theory is known as D: Dismissal
A: Attribution Theory
B: Stereotype Question43: The cost associated with employee
C: Halo Effect separations and turnover includes:
D: None of above options A: Recruitment & Selection costs
B: Training cost
Question36: The ____ trust is based on the C: Separation cost
behavioral predictability that comes from a history D: All of the given options
of interaction
A: Deterrence-based Question44: According to _____, leaders may
B: Knowledge-based use different styles with different members of the
C: Identification-based same work group.
D: None of the given options A: Path-goal leadership
B: Vroom-Jago-Yetton model
Question37 ______ is the process whereby C: Leader-member exchange theory
union members vote out their union as their D: The situational leadership theory
representative.
A: Authorization card Question45: Following the ____, discipline
B: Representation certification should be immediate, provide ample warning, be
C: Representation decertification consistent, and be impersonal.
D: Trade union election A: Disciplinary rules
B: Corrective action
Question38: We can define ____ as activities C: Punitive action
people perform to acquire, enhance, and use D: Hot-stove rule
power and other resources to obtain their
preferred outcomes in a situation of uncertainty or Question46: Which has an impact on job pricing
disagreement. and the ultimate determination of an individual’s
A: Organizational politics financial compensation?
B: Executing authority A: The Organization
C: Collective bargaining B: The Job
D: Position power C: The Employee
D: All of the above options
Question39: Protection from discrimination,
safe working conditions and union formulation are Question47: Office environment that contain
_____ rights, provided to employees. harmful airborne chemicals, asbestos, or indoor
A: Contractual pollution is referred to
B: Individual A: Homicide
C: Statutory B: Sick Building
D: Organizational C: Green Environment
D: Environment pollution
provide a _________________that is a general
Question48: Benefits offered to employees statement of the organization’s intended direction
reflect many of the trends existing in our that evokes positive emotional feelings in
A: Country organization members.
B: Environment A: Vision
C: Organization B: Mission
D: Labor Force C: Goal
D: Declaration
Question49: Recognition, positive
reinforcement and employees’ empowerment can Question57 These rights Protect employees
be used to avoid the from discrimination, Safe working conditions,
A: Turnover Right to form unions
B: Conflict A: Statutory Rights
C: Accident B: Contractual Rights
D: Frustration C: Employment policies
D: Civil Rights
Question50 Not giving a compliment for a job
done very well can cause Question58: For simplicity’s sake, we can
A: Punishment classify the most frequent violations of discipline
B: Extinction into _____________ categories.
C: Negative Reinforcement A: Two
D: De-motivation B: Three
C: Four
Question51 Which is a common law doctrine D: Six
stating that employers have the right to hire, fire,
demote, or promote whomever they choose, Question59: To Becoming a Leader do all
unless there is a law or contract to the contrary . except
A: Management Rights A: Build Your Power
B: Employment at Will B: Develop Your Judgmentase
C: Statutory Rights C: Use Your Management Skills
D: Contractual Rights D: Do Not Trust Anyone

Question52: The ability of one person to Question60: A forecasting tool that uses
influence another is mathematical equations to predict the behavior of
A: Power one variable on the basis of other known
B: Responsibility variable/s is known as
C: Authority A: Managerial judgment
D: All given options B: Regression analysis
C: Trend analysis
Question53: The first formal stage of the D: Ratio analysis
disciplinary procedure is
A: Written Verbal Warning Question61: One reason for falling union
B: Written Warning membership in recent years is that __________
C: Employee Separation A: Legislation protects workers in a way
D: Show-Cause Notice that was once only offered by the unions
B: Unions have been seen as largely
Question54: A worker surplus forecasted results ineffectual
in C: Union membership is too expensive
A: Creative Recruiting D: Manufacturers will not hire union members
B: Special Training Programs
C: Reduced Hours Question62: All of the following types of
D: Succession Planning organizations are covered by the Occupational
Safety and Health Act except __________
Question55: Which theory suggests that a A: Federal agencies
leader should adapt his/her leadership style to the B: Hospitals
task? C: Schools
A: Path-Goal Leadership Theory D: Self-employed persons
B: Vroom-Jago-Yetton Model
C: LMX Theory Question63: There is fairly strong evidence that
D: The Situational Leadership Model traits can predict _________ more accurately
than leadership effectiveness
Question56: To be effective, leaders must A: Leadership emergence
B: Extraversion in leaders B: Fringe benefits
C: Leadership awareness C: Wage
D: Leadership competence D: Commission

Question64: Which one of the following is not Question72: The goal of pre-retirement
implied in the definition of power? educational programs is to;
A: Influence A: Improve job satisfaction
B: Potential B: Increase employee commitment
C: Dependency C: Minimize medical claims from retirees
D: Actualization D: Ease the transition from working life to
retirement
Question65: The conflict-handling intention of
accommodating is ________ Question73: Organizations put maximum effort
A: assertive and uncooperative in measuring performance of organizational
B: assertive and cooperative people because;
C: unassertive and uncooperative A: It makes procedures cost effective
D: unassertive and cooperative B: It helps in detecting the problems
C: It leads to product innovation
Question66: Which department enforces the D: It assists in implementing new technology
standards set out in the Occupational Safety and
Health Act? Question74: Willingness, capacity & opportunity
A: Department of Health Services to perform are said to be;
B: Department of Labor A: Performance outcomes
C: Department of Defense B: Determinants of performance
D: Department of Financial Services C: Performance appraisals
D: Types of performance standards
Question67: Family issues, economic problems,
and personality characteristics are examples of Question75: One of the major barriers to career
the __________ factor of potential stress advancement experiencing by working ladies is:
A: Social A: Difficulty in balancing work and family
B: Environmental life
C: Personnel B: Top management is usually male oriented
D: Personal C: Lack of educational opportunities
D: Common perception that woman can not
Question68: The ___________ form of union be better boss
security means that it is up to the workers
whether or not they join the union and only those Question76: Alternative work arrangements
who join must pay dues. include all of the following EXCEPT;
A: Closed shop A: Part-time work
B: Union shop B: Flexible hours
C: Agency shop C: On-site child care
D: Open shop D: Job sharing

Question69: The dimension of assertiveness Question77: Mr. Ahmed is a cashier and he


refers to situations ________ feels dissatisfied at work. What best justifies this
A: in which one party attempts to satisfy situation?
his/her own concerns A: His job may not be structured to suit
B: in which there is an expression of his preferences
competition B: It involves physical toughness
C: involving a major behavior change C: It requires mental toughness
D: that lead to conflict D: It involves too much customer interaction

Question70: Which of the following benefits Question78: The _____ problem occurs when
could be awarded as workers’ compensation? supervisors tend to rate all their subordinates
A: Cash benefit consistently high.
B: Medical services A: Central tendency
C: Time off with pay B: Leniency
D: a and b C: Strictness
D: Halo effect
Question71: Rewards offered to labors involved
in production, are categorized as; Question79: The relationship between critical
A: Salary incident method & BARS (behaviorally anchored
rating scale) is; C: To enhance the market share
A: No relationship exists D: All of the above
B: Different methods to evaluate
performance Question88: Following are all examples of
C: Both are similar PA methods direct compensation EXCEPT;
D: Comparison method is used for PA, while A: Pension
BARS is related to training evaluation B: Salary
C: Bonus
Question80: What is another term for 360- D: Income
degree feedback?
A: Feedback loop Question89: One of the main flaws of
B: Multi-source assessment Classification method to evaluate the jobs is;
C: Upward feedback A: It is an expensive method
D: Circle feedback B: Only beneficial for small organizations
C: Maximum probability of biasness
Question81: Standards are established to; D: Not useful when jobs are different
A: Achieve desired outcomes
B: Meet legal compliance Question90: Which of the following
C: Achieve competitive advantage measurement methods rates employee
D: Promote goodwill in market performance relative to other employees?
A: Graphic rating scale
Question82: The point method to evaluate job is B: Comparative method
an extension of; C: Essay method
A: Ranking method D: Critical incident method
B: Factor comparison method
C: Classification method Question91: Which of the following statement
D: Point factor method reflects the 'Age Discrimination Act' for workers?
A: At the age of 40 to 70, workers can not
Question83: Job evaluation is based on the; be retired by force
A: Physical skills required by the job B: At the age below 18, workers can never
B: Relative job worth for an organization be hired
C: Complexity of the job to perform C: Having 10 years of experience, workers
D: Conceptual skill required by the job should be promoted
D: Workers can never be rehired if retired
Question84: Who is in the best position to once
observe and evaluate an employee’s
performance for the purposes of a performance Question92: Reactive approach to overcome
appraisal? the influence of discriminatory practices occurred
A: Peers in the past is referred as:
B: Customers A: Equal employment opportunity
C: Top management B: Affirmative action
D: Immediate supervisor C: HR planning
D: Litigation process
Question85: Groups are called
______________ if jobs are similar. Question93: Organizations put maximum effort
A: Classes in measuring performance of organizational
B: Grades people because:
C: Scales A: It makes procedures cost effective
D: Roles B: It helps in detecting the problems
C: It leads to product innovation
Question86: Train the raters prior to conduct the D: It assists in implementing new technology
performance appraisal is an important
responsibility of; Question94: In order to promote unbiased
A: Top management management, organizations should develop:
B: HR department A: Powerful union
C: Line managers B: Strategic alliance
D: Production department C: Legal compliance
D: Stakeholder influence
Question87: Currently Organizations are
providing benefits to their employees; Question95: Following are all included in
A: To attract new blood in the organization 'Statistical Approach' of forecasting, EXCEPT:
B: To create stronger customer relationship A: Trend analysis
B: Sensitivity analysis A: Peers
C: Ratio analysis B: Customers
D: Regression analysis C: Top management
D: Immediate supervisor
Question96: Alternative work arrangements
include all of the following, EXCEPT: Question105: Which of the following is a stated
A: Part-time work outcome of 'Job Analysis'?
B: Flexible hours A: Job description
C: On-site child care B: Job specification
D: Job sharing C: Job evaluation
D: All of the given options
Question97: How often HR planning process is
implemented within an organization? Question106: Which of the following term is used
A: Continuously as an indicator of missing information by the
B: Annually applicant while making selection decision?
C: Bi-annually A: Red flag
D: Quarterly B: Red alert
C: High alert
Question98: Which of the following reflects the D: Alarming situation
relationship between MIS & HRIS?
A: Both are same Question107: Which of the following best defines
B: MIS is one aspect of HRIS recruitment in an organization?
C: HRIS is one aspect of MIS A: Forecast the supply of outside candidates
D: No relationship exists B: Develop an appropriate applicant pool
C: Determine the importance of job
Question99: ‘Strengths’ & ‘Weaknesses’ are applicants
____________________ to an organization. D: All of the given options
A: Important
B: Internal Question108: Which of the following term is used
C: External for choosing the individual who is best suited to a
D: Central particular position and to the organization from a
group of potential applicants?
Question100: Which of the following statement A: Recruitment
best reflects the Job analysis? B: Staffing
A: Conceptual process C: Enrollment
B: Written statement D: Selection
C: Recruitment method
D: Legal clause Question109: Followings are included in
contingent workers, EXCEPT:
Question101: Standards are established to: A: Part-timers
A: Achieve desired outcomes B: Contractors
B: Meet legal compliance C: Directors
C: Achieve competitive advantage D: Temporaries
D: Promote goodwill in market
Question110: Which of the following term
Question102: Which of the following constraint contains information regarding machines &
does NOT affect the recruiting efforts? equipments used at workplace?
A: Compensation of the job A: Job analysis
B: Image of the organization B: Job specification
C: Internal organizational policies C: Job description
D: None of the given options D: Job evaluation

Question103: Job evaluation is based on the:


A: Physical skills required by the job
B: Relative job worth for an organization
C: Complexity of the job to perform
D: Conceptual skill required by the job

Question104: Who is in the best position to


observe and evaluate an employee’s
performance for the purposes of a performance
appraisal?

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