MGO 634 F10/PM1 Project Management Fall 2018

Quiz 4
Name: ___________________ __________________ Grade:_____/ 10
(PRINT): *Last* First
Please answer only 10 of the following 13 Multiple Choice questions by selecting the best answer, from
among other possible “good” answers, by CIRCLING the letter next to it.

Chapter 4: Negotiation and the Management of Conflict

1. A party to a conflict will usually be satisfied when the level of frustration has been
__________.
a) increased by the domination of the other party
b) lowered to the point where no action against the other party is contemplated
c) lowered because the party realizes the hopelessness of continuing the conflict
d) eliminated because the party has surrendered to the other party

Ans: b
Section Reference: Introduction
Level: easy
Bloom’s: Comprehension

2. Most of the conflicts that involve the organization and outsiders have to do with __________.
a) interpersonal differences
b) cultural differences and status differences
c) technical differences
d) property rights and contractual obligations

Ans: d
Section Reference: 4.4 The Nature of Negotiation
Level: easy
Bloom’s: Comprehension

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MGO 634 F10/PM1 Project Management Fall 2018
Quiz 4

3. Conflicts within the organization typically differ from conflicts with outsiders in one important
way. As far as the organization is concerned, these conflicts are __________.
a) conflicts between opponents
b) conflicts between allies
c) conflicts between microcultures
d) conflicts between subcultures

Ans: b
Section Reference: 4.4 The Nature of Negotiation
Level: easy
Bloom’s: Comprehension

4. Which one of the following choices was NOT identified by the authors as one of the reasons
why organizations enter into partnership arrangements with each other?
a) avoidance of litigation
b) diversification of technical risk
c) reducing internal conflict
d) avoidance of capital investment

Ans: c
Section Reference: 4.5 Partnering, Chartering, and Scope Change
Level: easy
Bloom’s: Comprehension

5. If a resource conflict arises between two high-priority projects, precedence is typically given
to the project with the __________.

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MGO 634 F10/PM1 Project Management Fall 2018
Quiz 4
a) earliest due date
b) fastest completion time
c) biggest revenue stream
d) lowest cost to complete

Ans: a
Section Reference: 4.5 Partnering, Chartering, and Scope Change
Level: intermediate
Bloom’s: Comprehension

6. During project formation, the organizational structure selected will have a major impact on the
ways in which conflicts are handled. Lack of clarity about the relative power/influence/authority
of the PM and the functional managers is a major component of all conflicts involving
__________.
a) contractual obligations
b) property rights
c) budgeting
d) resource allocation and scheduling

Ans: d
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate
Bloom’s: Comprehension

7. During project build-up, the project should move from a general concept to __________.
a) implementation of plans
b) a highly detailed set of plans

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MGO 634 F10/PM1 Project Management Fall 2018
Quiz 4
c) a project charter
d) a project contract

Ans: b
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: easy
Bloom’s: Comprehension

8. During project build-up, if the project is independent and standalone, the project manager
seeks a commitment of __________ from the functional departments.
a) work
b) materials
c) people
d) budgets

Ans: c
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate
Bloom’s: Comprehension

9. During project build-up, if the project is functionally tied down, the project manager seeks a
commitment of __________ from the functional departments.
a) work
b) materials
c) people
d) budgets

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MGO 634 F10/PM1 Project Management Fall 2018
Quiz 4
Ans: a
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate
Bloom’s: Comprehension

10. The need to manage interfaces and to correct incompatibilities is likely to create technical
conflicts during the __________ phase of the project lifecycle.
a) project formation
b) project buildup
c) main program
d) project phase out

Ans: c
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate
Bloom’s: Comprehension

11. __________ problems are comparatively rare during project phaseout because most have
been solved or bypassed earlier.
a) Resource
b) Schedule
c) Authority
d) Technical

Ans: d
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate

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MGO 634 F10/PM1 Project Management Fall 2018
Quiz 4
Bloom’s: Comprehension

12. Personality conflicts during project phase-out are often caused by __________.
a) the absence of deadlines
b) the influx of newer technology
c) pressure to complete the project and anxiety about leaving the project
d) distribution of expenses charged to the project

Ans: c
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: intermediate
Bloom’s: Application

13. Identify the category of conflict that is NOT included in the categories used by Thamhain
and Wilemon in their study of project conflict.
a) differences about goal/expectations
b) uncertainty about authority
c) interpersonal problems
d) discipline/problem-orientation differences

Ans: d
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: easy
Bloom’s: Comprehension