SERVICES NOTICATION

MOHD HILMI BIN ISHAK

HEAD OF ASSET/ ENGINEER
(SUPPLY PLANNING 11kV & LV – KUALA KANGSAR)
 New Customer
1. Single customer
2. Grouping
3. Development Project
landlord/ tenent MD>100kVA
myTNB SSP
https://www.mytnb.com.my

Upgrading
1. Single customer
2. Government acc.

Kedai Tenaga
 SUPPLY APPLICATION
The application for the supply of
electricity with load up to 100KVA
which is for a single (1) phase and
three (3) phase low voltage.
The Electrical Contractor must
be registered with the Energy
Commission myTNB SSP Offerings
https://www.mytnb.com.my

The application for the supply of

electricity for load exceeding 100KVA
is outlined here.

The Electrical Consultant

Engineer (registered with
Board of Engineers Malaysia)
Kedai Tenaga
 Applicant Dashboard Contractor Dashboard

No
Premise Found? Mandatory ERMS

Yes

Optional ERMS+BCRM
• Inactive premise
• Service ready

MAP A & C only

Contractor Dashboard

SN/SO Premise
Info
ERMS
(TNB Planner)
Creation
MAP A, B & C

PKP Approval

Project Creator Dashboard

Supply Application via myTNB SSP

 Individual User Electrical Contractor
(Home owners,
developers, consultants)

Contractors can switch between

their Individual & Contractor profiles

Individual Role Contractor

in myTNB Role in myTNB

General myTNB Self Service Portal Users will fall into two main roles:
• Individual such as Home Owners, Developers, Consultants (Default)
or
• Electrical Contractors
• All Users default enrollment will be as an Individual.
• Contractors need to Enroll as Contractor by submitting valid ROC
number during registration.
• Contractors can toggle between both Individual and Contractor
profiles.
• This will allow Contractors to submit applications on behalf of the
customer (applicant).
Roles and Responsibilities
Supply Application More than 100kVA

Role Individual* Individual*/ Contractor

>100kVA Supply
Process Application
Project Information Move-In Application

Action To fill up the supply To view project To create and submit

application form details (e.g. move-in application
To submit the Functional Location, To create and submit
application form Project ID, SN #) premise info
To submit approved To add additional creation application
plan to Kedai TNB** project PIC
To pay Connection To add electrical
Charges contractor
To view parcel

*Previously known as Developer/Consultant/Developer Staff

** Action performed outside the portal
myTNB SSP Offerings
https://www.mytnb.com.my
myTNB SSP Offerings
https://www.mytnb.com.my
myTNB SSP Offerings
https://www.mytnb.com.my
 1

1. Click ‘Applications’
on Left Navigation
Pane.

2. Click ‘Apply here’

button under ‘Supply 2
Application’

Step 1: Applications
 1. Click ‘>100kVa’
under ‘…load
requirement’ button. 1
2

2. Select one of the

following options:
• ‘Single premise’
• ‘Multiple premise’
• ‘Landlord/Tenant’

Step 2: Supply Application

 1. Enter the following
Developer details:
• Company / Owner
Name
• ROC / Identification
Number
• Phone Number
• Contact Person Name
1
• Contact Person Email
Address
• Contact Person
Phone No.

2. Fill in the details of

the PIC here.
3. Click ‘Save and
proceed’ button.

Step 4: Developer Information

 1. Enter the following
Developer details:
• Company / Owner
Name
• ROC / Identification
Number
• Phone Number
• Contact Person Name 2
• Contact Person Email
Address
1
• Contact Person
Phone No.

2. Fill in the details of

the PIC here. 3

3. Click ‘Save and

proceed’ button.

Step 4: Developer Information

 1. Enter the following
Consultant details:
• Company Name
• ROC Number
• Phone Number
• Contact Person Name
• Contact Person Email
Address
• Contact Person 1
Phone No.

2. Enter the Applicant

PIC details here.

3. Click ‘Save and

proceed’ button.

Note: All fields are

mandatory for application
>100kVa

Step 5: Consultant Information

 1. Enter the Applicant
PIC details here.
1

2. Click ‘Save and

proceed’ button.

Note: All fields are

mandatory for application 2
>100kVa

Step 5: Consultant Information

 1. Click “Yes” or “No” if
the Main Contractor
information is
available.

1
2. Enter the following
2
Contractor details:
• Company Name
• ROC Number
• Phone Number
• Contact Person Name
• Contact Person Email
Address
• Contact Person
Phone No.

Step 6: Contractor Information

 1. Fill in the details of
the PIC here. 1

2. Click ‘Save and

proceed’ button.

Step 6: Contractor Information

 1. Click ‘No’ if the main
Contractor
information is not
available.

2. Click ‘Save and

proceed’ button.
1

Step 6: Contractor Information

 1. Enter the following
Premise Location
details:
• State
• Postcode
• City
• Street

2. Select ‘Premise type’.

1

3. Enter ‘House/Unit/
Lot No.’.
– If premise type is
‘Landed’, enter 2
‘House/Unit/Lot No.’
3
– If premise type is
‘Non-Landed’, enter
‘Building Name' and
‘House/Unit/Lot No.’

Step 7: Premise Information (1/2)

 1. Select ‘TNB Station’
via drop-down list
and select ‘Supply
required date’ via
calendar.

2. Select ‘Voltage level’

via drop-down list
and enter ‘Maximum
demand declared’. 1

2
3. Click ‘Save and
proceed’ button.

3
Note: Date must be at least
30 days after application
date.

Step 7: Premise Information (1/2)

 1. Click ‘Map A’, ‘Map
B’ and ‘Map C’ to
download maps for
manual filling.

1
2. Scan documents;
click ‘Browse’ button
to search for file 2
location and click
‘Upload’ button to
attach scanned copy
of required
documents.

Step 8: Documents & Acknowledgement (1/2)

 1. Read TNB’s terms of
Use and check ‘I
have read and
agree…’ and ‘I
hereby
acknowledge…’.

2. Click ‘Submit’ button

to confirm.

Step 8: Documents & Acknowledgement (2/2)

 1
1. Click ‘Applications’
on Navigation Pane.

2. Review submitted
application is
displayed at 'My SSP
Application Status'
table. Click ‘View’.
2

Note: Applications will be

maintained for 6 months
from the date of creation.
Applications which are
outstanding for more than
6 months will be
automatically rejected and
will require re-submission.

Step 9.1: My SSP Application Status

 1. Click ‘Pay now’
button to pay
connection charges
as required.
– Backend system will
calculate total
charges applicable.

Step 10: Pay Connection Charges

 1

1. Click ‘Applications’
on Navigation Pane.

2. Click ‘View’ button

of selected project
application under
‘My SSP Project
Applications’.

Step 9.2: My SSP Project Application Status

 1. Click ‘View status’
button.
1

Note: Page is only available

when service notification
status is pending
construction. Page is only
accessible by contact
person specified for
developer/owner,
consultant or contractor.

Step 11: Project Details

 ‘View status’ contain
read-only fields. No
action required.

Step 12: View Status

 1. Click ‘Project PIC'
tab. 1

2. Click ‘Add electrical 2

contractor’ button.

3
3. ‘√ ‘ indicates PIC has
already registered as
a myTNB user while
‘X’ indicates PIC has
not.

Step 13: Project PIC

 1

1. Click ‘Search” button

to look for Electrical
Contractors list.

Step 14: Add Electrical Contractor

 1. Tick the box to 1
choose preferred
Contractor.

2. Click ‘Save’ to
confirm the selected
Contractor.

Step 14.1: Add Electrical Contractor

 1. Enter ‘SSP Registered
Email Address’ and
click ‘Search’ button. 1

– Backend system will

populate subsequent
fields. 2

2. Select ‘Position’ via

drop-down list.

3. Click ‘Add’ button.

Step 15: Add Project PIC

 1. Review added PIC at
‘Project PIC’.

Step 13.2: Project PIC

 1

1. Click ‘Parcel’ tab.

2
2. Click ‘View’ button
of selected parcel.

Step 16: Parcel

 1. Click ‘Edit’ button to
make any changes to
parcel details.

2. Click ‘Create’ button

under ‘Application
listing’.
1

Note: Create move-in is not

available if ‘Total no. of
units’ is below:
‒ Submitted applications
‒ Pending submission 2
applications
‒ Not created applications

Step 17: Parcel Details

 1. Click ‘Move-in 1
application’ button. 2

2. Choose the account

type here.

Step 19: Move-in Application Account Type

 1. Enter the following
Applicant details:
• Salutation
• Given title
• Name
• Identification type
and no.
1
• Mother's Name
• Phone Number
• Email Address

2. Enter the Authorized

Person Contact here:
• Name 2
• Position
• Mobile Number
• Email

3. Click ‘Save and 3

proceed’ button.

Step 20: Applicant Information

 1. Enter the following
Premise details and
click on the ‘Search’
button:
• State 1 1
• Postcode
• City
• Town/Area
• Street

Note: Premise Address

follows Step 6: Premise
Information structure.

Step 21: Premise Location (1/2)

 1. Enter ‘Supply
Required Date’, ‘GPS
location’, ‘Meter
location’ and ‘No. of 1
feeder’.

Step 21: Premise Location (1/2)

 1. Enter the following
Mailing address
details if the Mailing
address is not the 1
same as Premise
Address:
• State
• Postcode
• City
• Street
• Premise type
• House/Unit/Lot no. 2

2. Click ‘Save and

proceed’.

Step 22: Mailing Address

 1. Click ‘Form A’ to
download, print and
manually sign Form
A.

1
2. Scan documents;
click ‘Browse’ button 2
to search for file
location and click
‘Upload’ button to
attach scanned copy
of required
documents.

Step 24: Documents & Acknowledgement (1/2)

 1. Read TNB’s terms of
Use and check ‘I
have read and
agree…’ and ‘I
hereby
acknowledge…’.

2. Click ‘Submit’ button

to confirm.

Step 24: Documents & Acknowledgement (1/2)

 1. Once the Move-In
Application is
submitted. The
status for Move-In
units will be shown
as ‘Pending
Approval’.

Step 25: Submit Group Application (1/2)

 1

1. If customer details
are not available,
please click on
‘Premise Info
Creation’ button.
2
2. Fill up the
information for
Premise Address and
Supply Information
here.
3. Click ‘Save and
Proceed’ button. 1

Step 21.1: Premise Info Creation

 1. Scan documents;
click ‘Browse’ button
to search for file
location and click
‘Upload’ button to 1
attach scanned copy
of required
documents.

1. Read TNB’s terms of 21

Use and check ‘I
have read and
agree…’ and ‘I
hereby
2
acknowledge…’.

2. Click ‘Submit’ button 3 1

to confirm.

Step 21.2: Premise Info Creation

 1. In the event entry
does not match any
item from backend
database again, user
may request for new
street. Enter ‘Name’,
‘Email address’ and
1
‘Phone no.’.

2. Click ‘Add Street’ and

Enter ‘Street’,
‘Town/Area’,
‘Postcode’ and ‘City’.
2

3. Click ‘Submit’
button.
3

Step 22.1: Request for New Street