ABOUT US

This section provides corporate overview of Maruti Udyog, its

vision, quality systems and technology, along with a brief
historical perspective. It also offers a link to Suzuki's global
site, information about export operations and details of the
company's social initiatives in the field of road safety, safe
driving, Driving Training Institute and environment care.

Additionally, this section contains information for those

seeking career and business opportunities with Maruti. It gives
information on multiple channels for contacting the company.
There is also a link for accessing the monthly newsletters. If
you are looking for the latest media coverage on Maruti
Udyog, there's a special section devoted to News & Events.
Maruti Udyog Limited (MUL) was established in Feb 1981 through an Act
of Parliament, to meet the growing demand of a personal mode of transport
caused by the lack of an efficient public transport system. Suzuki Motor
Company was chosen from seven prospective partners worldwide. This was
due not only to their undisputed leadership in small cars but also to their
commitment to actively bring to MUL contemporary technology and
Japanese management practices (which had catapulted Japan over USA to
the status of the top auto manufacturing country in the world). A licence and
a Joint Venture agreement was signed between Govt of India and Suzuki
Motor Company (now Suzuki Motor Corporation of Japan) in Oct 1982. The
objectives of MUL then were: · Modernization of the Indian Automobile
Industry. · Production of fuel-efficient vehicles to conserve scarce
resources. · Production of large number of motor vehicles which was
necessary for economic growth.
 BACKGROUND
The purpose of the Maruti project is to create an environment for the
development and deployment of critical applications with hard real-time
constraints in a reactive environment. Such applications must be able to
execute on a platform consisting of distributed and heterogeneous resources
and operate continuously in the presence of faults.
The Maruti project started in 1988. The first version of the system was
designed as an object-oriented system with suitable extensions for objects to
support real-time operation. The proof-of-concept version of this design was
implemented to run on top of the Unix operating system and supported hard
and non-real-time applications running in a distributed, heterogeneous
environment. The feasibility of the fault-tolerant concepts incorporated in the
design of Maruti system were also demonstrated. No changes to the Unix
kernel were made in that implementation, which was operational in 1990.
We realized that Unix is not a very hospitable host for real-time applications,
as very little control over the use of resources can be exercised in that system
without extensive modifications to the kernel. Therefore, based on the
lessons learned from the first design, we proceeded with the design of the
current version of Maruti and changed the implementation base to CMU
Mach which permitted more direct control of resources.

Most recently, we have implemented Maruti directly on 486 PC hardware,

providing Maruti applications total control over resources. The initial version
of the distributed Maruti has also been implemented, allowing Maruti
applications to run across a network in a synchronized, hard real-time
manner.
 DESIGN GOALS
The design of a real-time system must take into consideration the primary
characteristics of the applications which are to be supported. The design of
Maruti has been guided by the following application characteristics and
requirements:
Real-Time Requirements
The most important requirement for real-time systems is the capability to
support the timely execution of applications. In contrast with many existing
systems, next-generation systems will require support for hard, soft, and non-
real-time applications on the same platform.
 FAULT TOLERANCE
Many of the mission-critical systems are safety-critical, and therefore have
fault tolerance requirements. In this context, fault tolerance is the ability of a
system to support continuous operation in the presence of faults.

Although a number of techniques for supporting fault-tolerant systems have

been suggested in the literature, they rarely consider the real-time
requirements of the system. A real-time operating system must provide
support for fault tolerance and exception handling capabilities for increased
reliability while continuing to satisfy the timing requirements.

DISTRIBUTIVITY
The inherent characteristics of many systems require that multiple
autonomous computers, connected through a local area network, cooperate in
a distributed manner. The computers and other resources in the system may
be homogeneous or heterogeneous. Due to the autonomous operation of the
components which cooperate, system control and coordination becomes a
much more difficult task than if the system were implemented in a
centralized manner. The techniques learned in the design and implementation
of centralized systems do not always extend to distributed systems in a
straightforward manner.
 SCENARIOS
Many real-time applications undergo different modes of operation during
their life cycle. A scenario defines the set of jobs executing in the system at
any given time. A hard real-time system must be capable of switching from
one scenario to another, maintaining the system in a safe and stable state at
all times, without violating the timing constraints.

INTEGRATION OF MULTIPLE
REQUIREMENTS
The major challenge in building operating systems for mission-critical
computing is the integration of multiple requirements. Because of the
conflicting nature of some of the requirements and the solutions developed to
date, integration of all the requirements in a single system is a formidable
task. For example, the real-time requirements preclude the use of many of the
fault handling techniques used in other fault-tolerant systems.

Design Approach and Principles

Maruti is a time-based system in which the resources are reserved prior to
execution. The resource reservation is done on the time line, thus allowing
for reasoning about real-time properties in a natural way. The time-driven
architecture provides predictable execution for real-time systems, a necessary
requirement for critical applications requiring hard real-time performance.
The basic design approach is outlined below:
Resource Reservation for Hard Real-Time Jobs
Hard real-time applications in Maruti have advance resource reservation
resulting in a priori guarantees about the timely execution of hard real-time
jobs. This is achieved through a calendar data structure which keeps track of
all resource reservations and the assigned time intervals. The resource
requirements are specified as early as possible in the development stage of an
application and are manipulated, analyzed, and refined through all phases of
application development.
 PREDICTABILITY THROUGH REDUCTION
OF RESOURCE CONTENTION

Hard real-time jobs are scheduled using a time-driven scheduling paradigm

in which the resource contention between jobs is eliminated through
scheduling. This results in reduced run time overheads and leads to a high
degree of predictability. However, not all jobs can be pre-scheduled. Since
resources may be shared between jobs in the calendar and other jobs in the
system, such as non-real-time activities, there may be resource contention
leading to lack of predictability. This is countered by eliminating as much of
resource contention as possible and reducing it whenever it is not possible to
eliminate it entirely. The lack of predictability is compensated by allowing
enough slack in the schedule.
 INTEGRATED SUPPORT FOR FAULT
TOLERANCE
Fault tolerance objectives are achieved by integrating the support for fault
tolerance at all levels in the system design. Fault tolerance is supported by
early fault detection and handling, resilient application structures through
redundancy, and the capability to switch modes of operation. Fault detection
capabilities are integrated with the application during its development,
permitting the use of application-specific fault detection and fault handling.
As fault handling may result in violation of temporal constraints, replication
is used to make the application resilient. Failure of a replica may not affect
the timely execution of other replicas and thereby the operation of the system
it may be controlling. Under anticipated load and failure conditions, it may
become necessary for the system to revoke the guarantees given to the hard
real-time applications and change its mode of operation dynamically so that
an acceptable degraded mode of operation may continue.

SEPARATION OF MECHANISM AND POLICY

In the design of Maruti, an emphasis has been placed on separating
mechanism from policy. Thus, for instance, the system provides basic
dispatching mechanisms for a time-driven system, keeping the design of
specific scheduling policies separate. The same approach is followed in other
aspects of the system. By separating the mechanism from the policy, the
system can be tailored and optimized to different environments.

PORTABILITY AND EXTENSIBILITY

Unlike many other real-time systems, the aim of the Maruti project has been
to develop a system which can be tailored to use in a wide variety of
situations-from small embedded systems to complex mission critical
systems. With the rapid change in hardware technology, it is imperative that
the design be such that it is portable to different platforms and makes
minimal assumptions about the underlying hardware platform. Portability
and extensibility is also enhanced by using modular design with well defined
interfaces. This allows for integration of new techniques into the design with
relative ease.

SUPPORT OF HARD, SOFT, AND NON-REAL-

TIME IN THE SAME ENVIRONMENT
Many critical systems consist of applications with a mix of hard, soft, and
non-real-time requirements. Since they may be sharing data and resources,
they must execute within the same environment. The approach taken in
Maruti is to support the integrated execution of applications with multiple
requirements by reducing and bounding the unpredictable interaction
between them.

SUPPORT FOR DISTRIBUTED OPERATION

Many embedded systems need several processors to carry out their
computations. When multiple processors function autonomously, their use in
hard real-time applications requires operating system support for coordinated
resource management. Maruti provides coordinated, time-based resource
management of all resources in a distributed environment including the
processors and the communication channels.

SUPPORT FOR MULTIPLE EXECUTION

ENVIRONMENTS
Maruti provides support for multiple execution environments to facilitate
program development as well as execution. Real-time applications may
execute in the Maruti/Mach or Maruti/Standalone environments and maintain
a high degree of temporal determinacy. The Maruti/Standalone environment
is best suited for the embedded applications while Maruti/Mach permits the
concurrent execution of hard real-time and non-real-time Unix applications.
In addition, the Maruti/Virtual environment has been designed to aid the
development of real-time applications. In this environment the same code
which runs in the other two environments can execute while access to all
Unix debugging tools is available. In this environment temporal accuracy is
maintained with respect to a virtual real-time.

SUPPORT FOR TEMPORAL DEBUGGING

When an application executes in the Maruti/Virtual environment its

interactions are carried out with respect to virtual real-time which is under
the control of the user. The user may speed it up with respect to actual time
or slow it down. The virtual time may be paused at any instant and the
debugging tools used to examine the state of the execution. In this way we
may debug an application while maintaining all temporal relationships, a
process we call temporal debugging.
Partner for the Joint Venture

Suzuki Swift

Pressure started mounting on Indira and Sanjay Gandhi to share the

details of the progress on the Maruti Project. Since country's resources
were made available by mother to her son's pet project. A delegation of
Indian technocrats was assigned to hunt a collaborator for the project.
Initial rounds of discussion were held with the giants of the automobile

industry in Japan including Toyota, Nissan and Honda. Suzuki Motor

Corporation was at that time a small player in the four wheeler
automobile sector and had major share in the two wheeler segment.
Suzuki's bid was considered negligible.

In the initial rounds of discussion the giants had their bosses present and
in the later rounds related to the technical discussions executives of
these automobile giants were present. Osamu Suzuki, Chairman and
CEO of the company ensured that he was present in all the rounds of
discussion. Osamu in an article writes that it subtly massaged their
(Indian delegation) egos and also convinced them about the sincerity of
 Suzuki's bid. In the initial days Suzuki took all steps to ensure the
government about its sincerity on the project. Suzuki in return received
a lot of help from the government in such matters as import clearances
for manufacturing equipment (against the wishes of the Indian machine
tool industry then and its own socialistic ideology), land purchase at
government prices for setting up the factory Gurgaon and reduced or
removal of excise tariffs. This helped Suzuki conscientiously nurse
Maruti through its infancy to become one of its flagship ventures.

Joint venture related issues

This image is a candidate for speedy deletion. It may be deleted after Saturday,
21 June 2008.

Relationship between the Government of India, under the United Front (India)

coalition and Suzuki Motor Corporation over the joint venture was a point of
heated debate in the Indian media till Suzuki Motor Corporation gained
the controlling stake. This highly profitable joint venture that had a near
monopolistic trade in the Indian automobile market and the nature of the
partnership built up till then was the underlying reason for most issues.
The success of the joint venture led Suzuki to increase its equity from
26% to 40% in 1987, and further to 50% in 1992. In 1982 both the
venture partners had entered into an agreement to nominate their
candidate for the post of Managing Director and every Managing
Director will have a tenure of five years[4]

Initially R.C.Bhargava, was the managing director of the company since

the inception of the joint venture. Till today he is regarded as
instrumental for the success of Maruti Udyog. Joining in 1982 he held
several key positions in the company before heading the company as
Managing Director. Currently he is on the Board of Directors.[5] After
completing his five year tenure, Mr. Bhargava later assumed the office
of Part-Time Chairman. The Government nominated Mr. S.S.L.N.
Bhaskarudu as the Manging Director on August 27, 1997. Mr. Bhaskarudu
had joined Maruti in 1983 after spending 21 years in the Public sector
undertaking Bharat Heavy Electricals Limited as General Manager.
Later in 1987 he was promoted as Chief General Manager, 1998 as
Director, Productions and Projects, 1989 Director, Materials and in
1993 as Joint Managing Director.

The Suzuki Motor corporation didn't attend the Annual General

Meeting of the Board with the reason of it being called on a short
notice.[6] Later Suzuki Motor Corporation went on record to state that
Mr. Bhaskarudu was "incompetent" and wanted some one else.
However, the Ministry of Industries, Government of India refuted the
 charges. Media stated from the Maruti sources that Bhaskarudu was
interested to indigenise most of components for the models including
gear boxes especially for Maruti 800. Suzuki also felt that Bhaskarudu was
a proxy for the Government and would not let it increase its stake in the
venture.[7] If Maruti would have been able to indigenise gear boxes then
Maruti would have been able to manufacture all the models without the
technical assistance from Suzuki. Till today the issue of localization of
gear boxes is highlighted in the press.[8]

The relation strained when Suzuki Motor Corporation moved to Delhi

High Court to bring a stay order against the appointment of Mr.
Bhaskarudu. The issue was resolved in an out-of-court settlement and
both the parties agreed that R S S L N Bhaskarudu would serve up to
December 31, 1999, and from January 1, 2000, Jagdish Khattar, Executive Director of
Maruti Udyog Limited would assume charges as the Managing
Director. Many politicians believed, and had stated in parliament that
the Suzuki Motor Corporation is unwilling to localize manufacturing
and reduce imports. This remains true, even today the gear boxes are
still imported from Japan and are assembled at the Gurgaon facility.

Industrial relations

For most of its history, Maruti Udyog had relatively few problems with
its labour force. Its emphasis of a Japanese work culture and the modern
manufacturing process, first instituted in Japan in the 1970s, was
accepted by the workforce of the company without any difficulty. But
with the change in management in 1997, when it became predominantly
government controlled for a while, and the conflict between the United
Front Government and Suzuki may have been the cause of unrest
among employees. A major row broke out in September 2000 when
employees of Maruti Udyog Ltd (MUL) went on an indefinite strike,
demanding among other things, revision of the incentive scheme
offered and implementation of a pension scheme. Employees struck
work for six hours in October 2000, irked over the suspension of nine
employees, going on a six-hour tools-down strike at its Gurgaon plant,
demanding revision of the incentive-linked pay and threatened to fast to
death if the suspended employees were not reinstated. About this time,
the NDA government, following a disinvestments policy, proposed to
sell part of its stake in Maruti in a public offering. The Staff union
opposed this sell-off plan on the grounds that the company will lose a
major business advantage of being subsidised by the Government.

The standoff with the management continued to December with a

proposal by the management to end the two-month long agitation
rejected with a demand for reinstatement of 92 dismissed workers, with
four MUL employees going on a fast-unto-death. In December the
company's shareholders met in New Delhi in an AGM that lasted 30
minutes. At the same time around 1500 plant workers from the MUL's
Gurgaon facility were agitating outside the company's corporate office
demanding commencement of production linked incentives, a better
pension scheme and other benefits. The management has refused to pass
on the benefits citing increased competition and lower margins.[10]
We have introduced the superior 16 * 4 Hypertech engines across the entire
Maruti Suzuki range. This new technology harnesses the power of a brainy
16-bit computer to a fuel-efficient 4-valve engine to create optimum engine
delivery. This means every Maruti Suzuki owner gets the ideal combination
of power and performance from his car.Our other innovation has been the
introduction of Electronic Power Steering (EPS) in select models. This
results in better and greater maneuverability. In other words, our cars have
become even more pleasurable to drive.
Spread. over a sprawling 297 acres with 3 fully-integrated production facilities, the
Maruti Udyog Plant has already rolled out over 4.3 million vehicles. In fact, on an
average, two vehicles roll out of the factory every minute. And it takes on an
average, just 14 hours to make a car. More importantly, with an incredible range of
11 models available in 50 variants, there's a Maruti Suzuki made here to fit every
car-buyer's budget. And dream

Production Milestones

1st vehicle produced, December

1983

1,00,000 vehicles produced by

August, 1986

5,00,000 vehicles produced by

June, 1990

10,00,000 vehicles produced by March,

1994

15,00,000 vehicles produced by April,

1996

20,00,000 vehicles produced by

October, 1997

25,00,000 vehicles produced by March,

1999

30,00,000 vehicles produced by June,

2000

35,00,000 vehicles produced by

December 2001
 40,00,000 vehicles produced by April,
2003

45,00,000 vehicles produced by April,

2004

2005

The fiftieth
lakh car
rolls out in
April, 2005
Growth in
overall
sales by
15.8%

2004

New (non A/C)

variant of Alto
Alto becomes
India's new best
selling car
LPG variant of
'Omni Cargo'
Versa 5-seater, a
new variant
Baleno LXi, a new
variant
 Maruti closed the
financial year
2003-04 with an
annual sale of
472122 units, the
highest ever since
the company
began operations
20 years ago

2003

New Suzuki
Grand Vitara XL-
7
Redesigned and
all-new Zen
New upgraded
WagonR
Enters into
partnership with
State Bank of
India
Production of 4
millionth vehicle.
Listed on BSE
and NSE after a
public issue
oversubscribed
10 times

2002

WagonR Pride
Esteem Diesel.
All other
variants
upgraded
 Maruti
Insurance. Two
new
subsidiaries
started: Maruti
Insurance
Distributor
Services and
Maruti
Insurance
Brokers Limited
Alto Spin LXi,
with electronic
power steering
Special edition
of Maruti 800,
India’s first
colour-
coordinated car
Maruti True
value in
Mumbai
Maruti Finance
in Mumbai with
10 finance
companies
Suzuki Motor
Corporation
(SMC)
increases its
stake in Maruti
to 54.2 percent

2001

Zen LXi
 Maruti
True Value
launched
in
Bangalore
and Delhi
Maruti
Versa,
India’s first
luxury
MPV
Alto Spin
LXi, with
electronic
power
steering
Alto Vxi
Customer
information
centers
launched
in
Hyderabad
,
Bangalore
and
Chennai
Launch of
versa

2000
 First car
company
in India to
launch a
Call Center
New Alto
Altura, a
luxury
estate car
IDTR
(Institute of
Driving
Training
and
Research)
launched
jointly with
the Delhi
governmen
t to
promote
safe
driving
habits

1999

Maruti 800
EX
( 796cc,
hatchback
car)
Zen LX
(993cc,
hatchback
car)
 Zen VXi
(993cc,
hatchback
car with
power
steering)
Omni XL
( 796cc,
MUV, high
roof)
Baleno
(1600cc, 3
Box Car)
Wagon R
Launch of
Maruti -
Suzuki
innovative
traffic beat
in Delhi
and
Chennai
as social
initiatives

1998

Maruti
launches
website as
part of
CRM
initiatives
Zen D
(1527 cc
diesel,
hatchback
car)
 Zen VX &
Zen VX
Automatic
New (Omni
& Omni E)
(796cc,
MUV)
Launch of
website as
part of
CRM
initiatives

1997

1998
Esteem
(1299cc, 3
box car)
LX, VX and
AX
New Maruti
800
(796cc,hatc
hback Car)
Standard
and Deluxe
Produced
the 2
millionth
vehicle
since the
commence
ment of
production

1996
 Gypsy (E)
(970cc,
4WD 8
seater)
Omni (E)
(796cc,
MUV, 8
seater)
Gypsy King
(1298cc,
4WD, off
road
vehicle)
Zen
Automatic
(993cc,
hatchback
car)
Esteem
1.3L (1298
cc, 3 box
Car)AX
Launch of
24-hour
emergency
on-road
vehicle
service

1995

Esteem
1.3L (1298
cc, 3 box
car)VX
 With the
launch of
second
plant,
installed
capacity
reached
200,000
units

1994

Esteem1.3L
(1298cc, 3
box car)LX
Produced
the 1
millionth
vehicle
since the
commence
ment of
production

1993

Zen(993cc,
hatchback
Car), which
was later
exported in
Europe and
elsewhere
as the Alto

1992

SMC
 increases
its stake in
Maruti to 50
percent

1991

Reaches
cumulative
indigenisati
on of 65
percent for
all vehicles
produced

MARUTI 3.1 RELEASE ANNOUNCEMENT

 SYSTEMS DESIGN AND ANALYSIS GROUP
COMPUTER SCIENCE DEPARTMENT

We are pleased to announce the availability of the Maruti 3.1 Hard Real-Time
Operating System and Development Environment.
Maruti is a time-based operating system research project at the University of
Maryland. For the past several years we have implemented prototypes of time-based
systems as vehicles for further research in development and scheduling of hard real-
time systems. In addition to our in-house investigations, Maruti has been used
successfully by several research partners.

Now, with Maruti 3.1, we are entering a new phase of our project. We have an
operating system suitable for field use by a wider range of users, and we are
embarking on the integration of our time-based, hard real-time technology with
industry standards and more traditional event-based soft- and non-real-time systems.
For this, we are greatly interested in the feedback from users as to the direction of
evolution of the system.

For the Maruti 3 project, we will be pursuing the integration of a POSIX interface for
soft and non-real-time applications, the use of Ada for Maruti programming, support
for asynchronous events and soft/non-real time schedulers within the time-based
framework, and heterogeneous Maruti networks.

For this user-oriented phase of the project we will be making regular releases of our
software available to allow interested parties to track and influence our development.
To begin this phase we are making our current base hard real-time operating system
and its development environment available. This is an initial test release.

Runtime System
The Maruti 3.1 embeddable hard real-time runtime system for distributed and single-
node systems includes the following features:

The core Maruti runtime system is small - 14 KB code for the single node core, 25
KB code for the distributed core.
The core provides a calendar-based scheduler, threads, distributed message passing
using Time Division Multiplexed Access (TDMA) over the network, and tight time
synchronization between network nodes.
Also included in the runtime system is a graphics library suitable for system
monitoring displays as well as simulations.
Maruti runs on PC-AT compatible computers using the Intel i386 (with i387
coprocessor), i486DX, or Pentium processors. Distributed operation currently
requires a 3com 3c507 ethernet card. The graphics library supports standard VGA
and Tseng-Labs ET-4000-based Super-VGA. Support for other SVGA chipsets is
forthcoming soon.
Development Environment

Maruti 3.1 includes a complete development environment for distributed embedded

hard real-time applications. The development environment runs on NetBSD Unix and
includes the following:
The Maruti/Virtual debugging environment - simulates the Maruti runtime system
within the development environment. The system clock in this environment tracks
virtual time, which can be sped up, slowed down in relation to the actual time, or
single-stepped or stopped. This allows temporal debugging of the application. Within
Maruti/Virtual traces of the application scheduling and network traffic can be
monitored in the debugging session.
The ANSI-C based Maruti Programming Language (MPL/C). MPL adds modules,
message passing primitives, shared memory, periodic functions, message-invoked
functions, and exclusion regions to ANSI C. MPL is processed by a version of the
GNU C compiler which has been modified to recognize the new MPL features, and
to output information about the resources used by the MPL program.
The Maruti Configuration Language (MCL). MCL allows the system designer to
specify the placement, timing constraints, and interconnections of all the modules in
an application. MCL is a powerful interpreted C-like language, allowing complex,
hierarchical configuration specifications, including replication of components and
installation-site specific sizing of the application. The MCL processor analyses the
application graph for completeness, and type-checks all connections.
The Maruti Allocator/Scheduler. The Maruti allocation and scheduling tool analyses
the information generated by the MPL compiler and the MCL integrator to find an
allocation and scheduling of the tasks of a distributed application across the nodes of
a Maruti network. All relative and global timing, exclusion, and precedence
constraints are taken into account in finding a schedule, as are the network speed and
scheduling parameters.
The Maruti Timing Trace Analyzer. The Timing Analyzer calculates worst-case
computation times from timing files output by the runtime system. Computation
times are calculated for each scheduling unit in the application, and these times can
be fed back into the Allocator/Scheduler for more precise scheduling analysis.
The Maruti Runtime Binder (mbind). One of the features of Maruti is the late binding
of an application to a particular runtime system. The same application binaries can be
combined with different system libraries to build a binary customized for a particular
application in a particular setting. Only those portions of the system library needed
for that binding are included. Mbind manages this final step.
The Maruti Application Builder (mbuild). Mbuild automates the process of building
an application by generating for the programmer a customizable makefile that
manages the complete process of compiling, configuring, scheduling, and binding an
application.
Number one in JD Power SSI for the second
consecutive year
Number one in JD Power CSI for the sixth time in a
row - the only car to win
it so many times
M800, WagonR and Swift topped their segments in
the TNS Total
Customer Satisfaction Study
Leadership in the JD Power Initial Quality Study -
Alto number one in its
segment for the 2nd time in a row, Esteem number
one in its segment for
the 3rd year in a row, Swift number one in the
premium compact segment
WagonR and Esteem top their segments in the JD
Power APEAL study
TNS ranks Maruti 4th in the Corporate Reputation
Strength (CSR) study
(#1 in Auto sector)-Feb 05
Maruti bagged the "Manufacturer of the year"
award from Autocar-CNBC
( 2nd time in a row)-Feb 05
First Indian car manufacturer to reach 5 million
vehicles sales
Business World ranks Maruti among top five most
respected companies in
India-Oct 04
Maruti ranked among top ten (Rank7) greenest
companies in India by
Business Today - Sep '04

Maruti Suzuki was No. 1 in Customer atisfaction,

No. 1 in Sales Satisfaction No.1 in Product Quality
(Esteem and Alto) and No. 1 in Product Appeal
(Esteem and Wagon R)
No. 1 in Total Customer Satisfaction (Maruti 800,
Zen and Alto)
Business World ranked us among the country's
five most respected companies
Business World ranked us the country's most
respected automobile company
Voted Manufacturer of the year by CNBC
Voted one of India's Greenest Companies by
Business Today-AC Nielson ORG-MARG

Maruti 800, Maruti Zen and Maruti Esteem

make it to the top 10 automotive brands in
"Most Trusted Brand survey 2003"
J D Power ranked 3 models of Maruti
on top: Wagonr, Zen and Esteem
Maruti 800 and Wagonr top in NFO
Total Customer Satisfaction Study

MUL tops in J D Power CSI (2001) for

4th time in a row

MUL tops in J D Power CSI (2001) for 2nd

time in a row: another international first

Maruti bags JD Power CSI -

1st rank; unique
achievement by market
leader anywhere in the

MSM launched as model

workshop in India; achieves
highest CSI rating.
 Central Board of Excise &
Customs awards Maruti with
"Samman Patra", for
contribution to exchequer and
being an ideal tax assessee

CII's Business Excellence

Our employees are our greatest strength and asset. It is this underlying philosophy
that has moulded our workforce into a team with common goals and objectives. Our
Employee-Management relationship is therefore characterized by:

Participative Management.
Team work & Kaizen.
Communication and information sharing.
Open office culture for easy accessibility
To implement this philosophy, we have taken several measures like a flat
organizational structure. There are only three levels of responsibilities ranging from
the Board Of Directors, Division Heads to Department Heads. Other visible features
of this philosophy are an open office, common uniforms (at all levels), and a
common canteen for all.

This structure ensures better communication and speedy decision making processes.
It also creates an environment that builds trust, transparency and a sense of belonging
amongst employees.
 FOR BUYER
This section is designed for those buying a car and seeking relevant
information to support their purchase decision. It contains detail
information of the various models offered by Maruti Suzuki, the
current sales schemes and downloadable brochures. It also offers
price lists and a dealer locator.

Further, there is information about various related and highly useful

services like Maruti Finance, Maruti Insurance, Maruti True Value,
Extended warranty and Maruti Genuine Accessories. If you need
information on N2N Fleet Management services offered by Maruti,
you'll find it right here.

You'll also find the answers to most of your questions in the FAQ
section.

FOR INVESTIORS

This section is devoted to provide all information and data that an

investor may need - details of boards of directors, shareholding
pattern, financial results, annual reports, monthly sales and quarterly
results. You can download nomination form for AGM here. You will
also find conference call transcripts of results review between maruti
management and investors.

You will find an Investor Contacts links for getting in touch with the
relevant department for all your queries.
 COMPANY INFO

Maruti Udyog Limited, a subsidiary of Suzuki Motor

Corporation of Japan, has been the leader of the Indian
car market for about two decades. Its manufacturing
plant, located some 25 km south of New Delhi in
Gurgaon, has an installed capacity of 3,50,000 units per
annum, with a capability to produce about half a million
vehicles.

The company has a portfolio of 11 brands, including

Maruti 800, Omni, premium small car Zen, international
brands Alto and WagonR, off-roader Gypsy, mid size
Esteem, luxury car Baleno, the MPV, Versa, Swift and
Luxury SUV Grand Vitara XL7.

In recent years, Maruti has made major strides towards

its goal of becoming Suzuki Motor Corporation's R and
D hub for Asia. It has introduced upgraded versions of
WagonR Zen and Esteem, completely designed and
styled in-house.
Maruti's contribution as the engine of growth of the
Indian auto industry, indeed its impact on the lifestyle
and psyche of an entire generation of Indian middle
class, is widely acknowledged. Its emotional connect
with the customer continues

Maruti tops customer satisfaction again for sixth year in

a row according to the J.D. Power Asia Pacific 2005
India Customer Satisfaction Index (CSI) Study.

The company has also ranked highest in India Sales

Satisfaction Study.

The company's quality systems and practices have been

rated as a "benchmark for the automotive industry world-
wide" by A V Belgium, global auditors for International
Organisation for Standardisation.

In keeping with its leadership position, Maruti supports

safe driving and traffic management through mass
media messages and a state-of-the art driving training
and research institute that it manages for the Delhi
Government.
The company's service businesses including sale and
purchase of pre owned cars (TrueValue), lease and fleet
management service for corporates (N2N), Maruti
Insurance and Maruti Finance are now fully operational..
These initiatives, besides providing total mobility
solutions to customers in a convenient and transparent
manner, have helped improve economic viability of The
company's dealerships.

The company is listed on Bombay Stock Exchange and

National Stock Exchange.

ANNOUCEMENTS
Maruti Udyog's has organised an Earnings call to
discuss the results of the Quarter and Half year ending
September 30, 2005, on October 28th, at 1530 hrs India
time.

The call shall be addressed by Mr. Jagdish Khattar

(Managing Director) and the Leadership team of Maruti.
A Q&A session will follow.

Call details :
Date : October 28th, Friday
Start time : 1530 hrs, India time
Passcode for the Call : ABN Amro

Call in nos:
Maharashtra & International Callers: +91-22 -
55914400 / 99
Delhi : +91-11 - 55553337 / 8
Tamil Nadu : +91-44 - 55553337 / 8
Karnataka : +91-080 - 56783337 / 8

The transcript of this Earnings Conference call would be

available later at www.marutiudyog.com.

Replay of the Earnings will be available till 7th

November, 2005
Dial-in no : +91-22 - 55914444 / 55.

Procedure for playback :

1. After dialing the above phone no., enter the Pin
code( 1589041# )
2. Press " *3 " on your push button set
3. There will then be a recorded message asking for the
File Number
4. Enter the File Number( 75920 ) + "#" (hash) key
5. You will then get three options:
1(to playback),
2(to re-enter another file number, if any), and
* (to cancel the entire procedure)
6. If you choose to opt for " 1 " the system will then ask
you:
a. the minutes you would like to skip from the recording
+ the "#" key (we suggest that in case you want to listen
to the entire conference, please press "0" and then the
"#" key)
b. * (to cancel the entire procedure)
SHARE HOLDER PATTENRS

2005 - 2006

3rd
Distribution of Shareholding
Quar :
as on 30th June, 2005
ter

2nd Distribution of Shareholding

Quar : as on 30th September,
ter 2005

2004 - 2005
4th
Distribution of Shareholding
Quar :
as on 31st March, 2005
ter

3rd
Distribution of Shareholding
Quar :
as on 31st December, 2004
ter

2nd : Distribution of Shareholding

Quar as on 30th September,
ter 2004

1st
Distribution of Shareholding
Quar :
as on 30th June, 2004
ter

2003 - 2004

4th
Distribution of Shareholding
Quar :
as on 31st March, 2004
ter

3rd
Distribution of Shareholding
Quar :
as on 31st December, 2003
ter

2nd Distribution of Shareholding

Quar : as on 30th September,
ter 2003
 BOARD OF DIRECTORS
MUL is a Board-managed company. Currently the
directors on the Board are:

• Mr Shinzo Nakanishi, Chairman

• Mr Jagdish Khattar, Managing Director
• Mr Hirofumi Nagao, Joint Managing Director
• Mr Shinichi Takeuchi, Joint Managing Director
• Mr Kinji Saito, Director (Marketing and Sales)
• Mr Osamu Suzuki, Director
• Mr R C Bhargava, Director
• Dr. Surajit Mitra, Director
• Mr Kumar Mangalam Birla, Director
• Mr Kalyan Bose, Director
• Ms Pallavi Shroff, Director
• Mr Manvinder Singh Banga, Director
The Registrar to the offer are:

KARVY CUMPUTERSHARE PVT. LTD.,

Karvy House
46, Avenue, 4 Street No. 1,
Banjara Hills,
Hyderabad-500034

Their Delhi Office is situated at:

105-108 Arunachal Bldg,
19, Barakhamba Road,
Cannaught Place,
New Delhi-110001.
 PRODUCTS

1 Maruti 800

2 Maruti Alto

3 Maruti Baleno

4. Maruti Esteem

5. Maruti Gypsy

6. Maruti Omni

7 Maruti Swift

8 Marut Versa

9 Maruti Wagnor

10 Maruti Zen

11 Maruti SX4
 A
PROJECT REPORT ON
MARUTI UDHOYG
SUBMITTED TO THE
*******************************************
KURUKSHETRA UNIVERSITY
KURUKSHETRA
*******************************************
IN THE PARTIAL FULFILLMENT OF THE AWARD

B.COM 2nd (COMPUTER VOCATION)

SESSION (2010-2011)

UNDER THE SUPERVISIONOF:- SUBMITTEDBY :-

MR. DEEPAK MEHTA MANOJ KUMAR
LECTURER OF COMPUTER B.COM 2ND
SHAH SATNAM JI BOY’S COLLEGE ROLL.No1027
SIRSA

SHAH SATNAM JI BOYS’

COLLEGE
 SIRSA

This is to be certified that Mr. MANOJ KUMAR is

student of B.Com.2ND (voc.) under roll no 1027 Session
2010-2011 has completed the project report entitled
under my supervision and guidance. The work done in
this project is a result of candidate’s own efforts,
hardworking and dedication. In my opinion the project
is the standard work which is expected from the student
at this level and I recommend that this project report
should be sent for evaluation.
I wish all the success and all the best for his future.

MR. DEEPAK MEHTA

Lecturer
SHAH SATNAM JI BOYS’OLLEGE
SIRSA
 This is to be certified that Mr. MANOJ KUMAR is student of
B.Com.2ND (voc.) under roll no 1027 Session 2010-2011 has completed the
project report entitled under my supervision and guidance. The work done in
this project is a result of candidate’s own efforts, hardworking and
dedication. In my opinion the project is the standard work which is expected
from the student at this level and I recommend that this project report should
be sent for evaluation.
I wish all the success and all the best for his future.

DR.DILAWAR SINGH
Principal
SHAH SATNAM JI BOYS’ COLLEGE
SIRSA
A unique temple of learning in the shape of SHAH SATNAM JI BOYS’
COLLEGE has been blessed to the human society by his holiness SANT
GURMEET RAM RAHEEM SINGH JI MAHARAJ to understand,
realize, follow and practice the ultimate truth through real education. The
institute was launched in Jan.2000 as a gift of new millennium and to
commemorate the 82nd birth anniversary of PARAM PITA SHAH
SATNAM SINGH JI MAHARAJ. The necessity for the establishment of
this collage was felt to lay stress on moral education and elevate the
character of the students. Thus, the institution stays committed to maintain a
nexus between academic and moral values through spirituality.

The College is situated in Shahpur Begu, a rural area (SHAH

SATNAM JI MARG) at a distance of about10kilometer each from Railway
Station and Bus Stand Sirsa (Haryana State). The institution is spread over an
area of about eight acres of land amidst lush green, pollution free
environment, away from the hustle and bustle of city life. The college has the
requisite permission from Govt. of Haryana and affiliation from esteemed
Kurukshetra University Kurukshetra.
I take his opportunity to express my sincere thanks and deep gratitude to
all those people who extended their wholehearted co-operation and had
helped me in completing this project.

With deep sense of gratitude I express my thanks to my project guide

MR. DEEPAK MEHTA for his able guidance and valuable
suggestions that were very much required for completion of this project.

I express my deepest gratitude to my parents who provided me the

moral support and encouragement that has kept me up all the times in
my life.

Finally, I am thankful to all those who have directly or in directly help

me in making this project successfully

SINCIERLY
MANOJ KUMAR
B.COM 2ND (VOC.)
SESSION 2010-2011
ROLL NO1027