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Professional Summary
Technical Skills
Experience Summary
1
Certifications
Experience Details
Project: Pinpoint-DSM
Description:
Pinpoint-DSM is a Headless DSM application where it deals with only propositions (Offers).Holds offer
decisioning, ranking rules, where integrated with ICE (Agent). Customers reach ICE for the products or
offers, based on the requirement and the interaction of the customer, Agent provides the offers, using
pinpoint application.
2
Description:
ICON is a Integrated Cards On Boarding System which will on board client to the AMEX. This project is
mainly creating Hierarchy case for Client and its related products based on the inputs from APPCAPTURE
and REL systems. Based on the Client will created simple and Complex Hierarchies. Once the Hierarchy is
approved/ rejected, automatic routing to appropriate users or workbaskets based on business
rules/skills.
Roles &Responsibilities:-
Dealt with Branching concept, circumstancing the rules as the same applications used for
different countries.
Made changes in major UI, Connectors, Flows, Activities, Decision rules, Validations,
Activities, and Data Transforms.
Integrating with external systems like REL.
Debugging code using PRPC Tracer, Live UI, log files and other tools whenever a problem
occurs in code.
Handling Sprint review meetings.
Preparing the design documents to share with customer.
Unit Testing.
Description:
World Service Portal mainly deals with Customer service for AMEX cards. This project mainly deals with
Customer’s travelling status and provide service to the customers when call to the AMEX World Service
Portal. Implemented foreign travel statuses, cancelling cards, removing travel statuses etc. This project
is based on CPM Framework.
Roles &Responsibilities:-
3
Personal Abilities and Potential:
Ability to deal with people diplomatically, willingness to learn and a Team facilitator
Fluent written and verbal communication in English
Strong organizational and time management skills
Ability to work independently to meet tight deadlines
Ability to handle multiple concurrent tasks
Competent analytical and judgment skills
Strong customer service orientation
Strong analytical, communication and interpersonal skills
Ability to work with minimal supervision in high pressure situations
Highly motivated to produce quality results
Academic Profile
Personal Information:
Nationality : Indian
Sex : Female
Marital Status : Married
Language Known : English, Telugu and Hindi