SH 005D/06/e/07.

96
No. 50069552 promag 30
promag 33
promag 35
promag 39

Flow Measurement
Service Manual
General Information Service Manual Promag

General information
This manual is written for service technicians and the measuring system should only be repaired by
qualified personnel.
This service manual describes the measuring systems Promag 30/33/35S and 39. It is valid for software
versions V1.01.XX (amplifier) and V1.00.XX (communications module) and above. Further informations
on updating and supplements are available from your local Endress + Hauser Sales Office.
The operating manuals for the measuring systems Promag 30 (BA008D/06/e/...), Promag 33
(BA009D/06/e/...), Promag 35S (BA021D/06/e/...) and Promag 39 (BA024D/06/e/...).are also part of this
service manual.

Safety
Warning
The instruments are built and checked according to EN 61010, “Protection Measures for Electronic
Equipment for measurement, Control, regulation and Laboratory Procedures“ and have left the factory in
a safe and perfect condition.
When removing the housing cover under power, the protection status is no longer valid. Therefore,
always switch off the power supply before opening the instrument.
Ex devices should only be opened after the mains voltage is switched off and after a minimum cooling
time of 10 minutes.
Do not carry out repairs or soldering in hazardous areas.
Under no circumstances should soldering of the boards be carried out by service engineers. Do not
unsolder any SMD components. All existing regulations covering Ex boards must be strictly adhered to!
All local regulations concerning the operation and repair of electrical instruments must be strictly observed.

Regulations governing repair

All instruments sent to Endress + Hauser for repair must be free of all dangerous or poisonous chemicals
(acids, lyes, solvents, etc.). Please do not return instruments unless every possible step has been taken to
completely remove dangerous material, if you do send instruments back to the factory for repair please
send them with the completed form “Recognition of safety“ signed by the user.
The Promag measuring system fulfils all protection requirements of IP 67 and NEMA 4X (sensor option IP
68, Promag 39 transmitter IP 20 only). All screws of the transmitter and sensor housing should be undone
by qualified and trained personnel only otherwise the guarantee covering the protection requirements is
no longer in force. All gaskets and screws are to be replaced and tightened.

Release of programming levels for Promag 33/35S/39

Release of programming level: 33, 35, 39 (factory set), according to device
Release of service programming level: 4685

Checklist of service items

• Multimeter with continuity tester
• Portable two-channel oscilloscope
• Flowjack with Promag adapter
• Replacement electronics module
• Prospy software, Prospy interface, Laptop or PC

2
Service Manual Promag Summary of Contents

Summary of contents Page

General information ..........................................................................................................2

Safety .............................................................................................................................................. 2
Regulations governing repair.......................................................................................................... 2
Release of programming levels for Promag 33, 35S and 39.........................................................2
Checklist of service items................................................................................................................ 2

Appliance overview ........................................................................................... 4

1. Instructions on troubleshooting ..............................................................................5

1.1 Response of the measuring system to fault or alarm.........................................................5
1.2 System check for Promag 30.............................................................................................6
1.3 System check for Promag 33, 35S, 39.............................................................................. 7
1.4 Possible errors, causes and remedial action...................................................................... 8
1.5 Checking the amplifier using test points
TP2/TPField and TPIref/TPField................................................................................................. 13
1.6 Checking the communications module of the Promag 33, 35S, 39.................................. 14
1.7 Simulation of current and frequency output on the Promag 33, 35S, 39..........................16
1.8 Connecting the Flowjack (Promag 30, 33, 35S)................................................................16
1.9 Checking the sensor........................................................................................................... 16
1.10 Using the service software Prospy......................................................................................17

2. Electrical data ...............................................................................................................18

2.1 Connection diagrams for the remote version Promag 30/33 (FS)..................................... 18
2.2 Connection diagrams for the remote version Promag 35S................................................ 18
2.3 Connection diagrams for the remote version Promag 39.................................................. 19
2.4 Cable specifications for the remote version (FS)................................................................19
2.5 Cable length/conductivity.................................................................................................... 20
2.6 Fuse ratings ........................................................................................................................20
2.7 Coil resistances................................................................................................................... 20
2.8 Sampling rates (SAPS table)..............................................................................................21

3. Repair and service................................................................................................................. 22

3.1. Replacing the electronic board, diagrams of boards..........................................................22
3.2 Block diagram.....................................................................................................................29
3.3 Updating the electronics from Promag 30 to Promag 33.................................................. 30
3.4 Updating power supply variants..........................................................................................30
3.5 Updating options................................................................................................................. 30
3.6 Electromagnetic compatibility EMC/RFI............................................................................. 31
3.7 Operating overview of Promag 30......................................................................................31
3.8 Local display Promag 30.................................................................................................... 32
3.9 Operating overview of Promag 33, 35S, 39 (incl. matrix)................................................... 33
3.10 Service labels......................................................................................................................35
3.11 Exploded drawing and spare part lists for Promag 30, 33, 35S, 39.................................. 36
3.12 Exploded drawing and spare part lists for Promag 39.......................................................38

3
 Service Manual Promag

Appliance overview

Promag A Promag 30
(with display)

Promag D

Promag 33/35S

Promag H

Promag F Promag 33/35S

DN 25...300 (Remote version)
(Remote version)

Promag F
with DIN 11851
DN 25...100
(Remote version)

Promag 39
Promag F
DN 350...2000
(Remote version)

4
Service Manual Promag 1. Troubleshooting

1. Instructions on troubleshooting
1.1 Response of the measuring system to faults or alarms

Condition of Transmitte Response of measuring system

measuring. system r
• Status output closed, 22
Promag 30
i.e. open collector = conducting
23
System operating
correctly Promag
33/35S/39
• Relay contact* Relay 1 = closed 22

23

• Status output open, 22

i.e. open collector = non-conducting
23
Promag 30 • Pulse output not operating
Fault, system error • Current output set to 0 or 2 mA according to programmed
response on error
Error due to
instrument failure or • Error message shown on display
power failure
Promag
22
33/35S/39 • Relay contact* Relay 1 = open
23

• Signal outputs respond according to programmed

response on error

• Status output open, i.e. 22

open collector = non-conducting)
23
Promag 30 • Pulse output not operating
Process fault • Current output set to 0 or 2 mA according to the
Alarm programmed response on error

Error due to process • Error message shown on the display

conditions
• Response of Relay 2 according to configuration
Promag
33/35S/39 • Error output (Relay 1) not affected
• EPD installed: signal outputs respond according to
programmed response on error

* Factory set Relay 1 = make contact set. The break contact can also be set
as required by using a jumper on the communications board (see Page 27).

Note !
Positive zero return and simulation: The response of the measuring system is changed if these functions
are activated. They should be deactivated during diagnosis (troubleshooting).
Please refer to the section on positive zero return and simulation in the operating manual.

5
1. Troubleshooting Service Manual Promag

1.2 System check for Promag 30

Is the power supply voltage present

across Terminals 1 and 2?

no
yes Check wiring!

Is the fuse in the wiring compartment

OK?

no
Replace the fuse! (Ratings on Page
yes 20)

Is the status output set to error indication?

no

yes Switch No. 2: Set to “OFF”

Does the status output have high resistance?

(open collector = non-conducting)
(“open collector” = non conducting)

no
No system or process
error is present: check the
outputs and parameters.
yes

Does the status output have low

resistance if a 3...30 VDC voltage is
present at the auxiliary output?

no There is a system error present!

With local display: ERROR
indication!
Check the electronics (see Page
13 onwards) and replace if
required.
yes With the service tool Prospy the
error and history of previous errors
can be read out.

There is a process error present!

• Check measuring range
• Check process conditions of plant
(e.g. measuring pipes not completely
filled).

6
Service Manual Promag 1. Troubleshooting

1.3 System check Promag 33/35S/39

Is the power supply voltage present

across Terminals 1 and 2?

no
yes Check wiring!

Is the fuse in the wiring compartement

OK?

no
Replace the fuse! (Ratings on Page
yes 20)

Does the display light up?

no Switch off the power supply and

switch it on again while pressing the
yes “+/-” keys simultaneously. The
system starts with maximum
contrast in English language.

Is there a status message on the display?

S:......

yes If the positive zero return, current

output or frequency simulation are
activated, then switch off these
no functions!
Other status messages are to be
noted.

Is there an error message on the display?

no
yes
No system or process error is
present. Check the wiring of the
Is there a
output signal cable or other possible
system error or
sources of error. (See Page 8
instrument
onwards.)
error?
F:.....

no yes
Use diagnosis function to call up the
Is there a error description. Carry out corrective
process error procedures (see following pages).
present?
Alarm?
A:......

yes

Program the instrument according to

process conditions or change the
process parameters (e.g. flow velocity <
10 m/s). See also the descriptions of
process errors in the operating manual
Section 6.

7
1. Troubleshooting Service Manual Promag

1.4 Possible errors, causes and remedial action

Promag 33/35S/39: Error description by calling diagnosis function or check error output (relay 1).
Promag 30: ERROR indication (with local display orProspy) or check status output.
Switch off positive zero return or simulation function if they are activated for error messages!

Error message F:.. Cause Remedial action

and system errors

F: SYSTEM ERROR LOW VOLTAGE DETECTED

POWER SUPPLY The power unit is supplying a
voltage which is too low:

• Power supply defective. Replace power unit.

• The power voltage to the Check mains voltage to

instrument is too low. instrument and increase it if
necessary.

COIL CURRENT CONTROL

Coil current is outside tolerance
levels:

• Power unit defective. Replace power unit.

• The mains voltage to the Check mains voltage to

instrument is too low. instrument and increase it if
necessary.

• Open or short circuit of the
sensor coil.
• Sample rate (SAPS) too high.
Check coil, see Page 20 for coil
resistances, check wiring.
See SAPS table on Page 21 and
compare with the setting of the
sample rate in the function group
“Sensor data”.

• Amplifier control defective.

Replace electronics.

F: SYSTEM ERROR EEPROM FAILURE

AMPLIFIER Error on access to EEPROM data
(calibration values of measuring
amplifier):
Amplifier defective. Replace amplifier board.

8
Service Manual Promag
Error message F:.. Cause
and system errors
F: SYSTEM ERROR Promag 33/35S/39:
AMPLIFIER DAT FAILURE
Error on access to DAT data
(calibration values of sensor).
Promag 30:
DAT failure:
Current output set to 0/2 mA or
ERROR indication with local
display.
ROM / RAM FAILURE
Error on access to program
memory (ROM) or working
memory (RAM) of the processor:
• Amplifier defective.
GAIN ERROR AMPLIFIER
Gain error of the measuring
amplifier:
• Temperature compensation
defective,
• Amplifier defective.
NO AMPLIFIER RESPONSE
(Promag 33/35S/39 only)
Incorrect data transmission
between communication module
and amplifier.
1. Troubleshooting
Remedial action
Re-enter sensor data and store.
Replace DAT and re-enter sensor
data
Emergency mode: Deactivate
DAT.
Caution!
The data is lost when the power
supply is switched off.
Note!
The DAT data are also stored in
the Com-Module from software
version 2.01 upwards.
Replace DAT.
Note!
DAT for Promag 30 can be
programmed in a Promag 33
instrument or by means of the
Prospy software.
Replace amplifier board.
Replace amplifier board.
Replace amplifier board.
1. Communication module
defective: replace.
2. If still defective
replace amplifier board.
3. Measure at V6 using
oscilloscope (see Page 14
onwards).
9
1. Troubleshooting Service Manual Promag

Error message F:.. Cause Remedial action

and system errors
F: VALUE NOT The value entered has not been Repeat entry
ACCEPTED accepted by the amplifier.
Check whether other changes to
(Promag 33/35S/39 only) parameters have been accepted.
If these are not accepted either,
then replace electronics.

F: SYSTEM ERROR MODULE NOT

COM-MODULE COMPATIBLE

(Promag 33/35S/39 only) Communication module and • Incorrect Com-Module (Type).

measuring amplifier are not
compatible.
• Software is incompatible; the
first figure of the software
version of the Com-Module
and the amplifier must be
identical (e.g. V2.xx.xx).

EEPROM FAILURE
Error on access to EEPROM data Replace Com-Module.
(process and calibration data of
Com-Module).

RAM FAILURE
Error on access to the working Replace Com-Module.
memory (RAM).

ROM FAILURE
Error on access to the program
memory (ROM). • Replace EPROM
(IC 4 on Com-Module)
Replace Com-Module if still
not OK

LOW VOLTAGE DETECTED

DC/DC converter on the Com- Replace Com-Module.
Module provides insufficient power
voltage.

VOLTAGE
REFERENCE
Voltage reference unit of the Com- Replace Com-Module.
Module is outside tolerance, i.e.
correct functioning of the current
output is not guaranteed.

10
Service Manual Promag
System errors
No reading on the
display
Keyboard does not
respond
Programming level is
not accessed with
personal code number
(factory setting 33, 35S,
39)
Critical measuring errors • Data are not correctly
Note!
If the coil insulation is low caused by condensation humidity, cleaning with concentrated alcohol may help!
Cause
• Contrast too low.
• Defective display unit.
• Defective communication
module.
• Dirt on keypad.
• Defective display.
“CODE” has been changed or
forgotten
programmed.
• Measuring tubes not
completely filled.
• High gas content in medium.
• Incorrect connection of coil on terminal. A new connection may
remote version (mixing up e.g.
Terminal 41 with 42), leads to
neg. signal.
• Insulating coat on the
electrodes.
• Short circuit between
electrode cable and screen.
• H-circuit defective.
• Low coil insulation.
1. Troubleshooting
Remedial action
Switch off power supply and press
the “+/-” keys. Switch on power
supply again. The system starts
with maximum contrast in English
language.
Replace display unit.
Replace communication module.
Clean keypad.
Replace display.
Open programming level with
service code number 4685 and
read off the “CODE” in the
“system parameters”.
Check process and sensor data.
Reprogram if necessary.
Ensure that the measuring tube is
completely filled. A flowmeter with
EPD may need to be used.
Increase system pressure or install
gas separator upstream of the
flowmeter.
Check coil connector at the
be required (see Page 18/19).
Clean electrodes inside the
measuring tube. Clean periodically
or increase flow velocity if
possible.
Measure resistance between
electrode core and screen (>500
V) with dry sensor. Electronics
must be disconnected!
Check Iref with oscilloscope (see
1.5).
Measure resistance between
terminals 14 and 41/42 (>500V) (at
sensor). Electronics must be
disconnected!
11
1. Troubleshooting
System errors Cause
Strongly fluctuating • Conductivity of the medium is
output signal with stable too low
flow
• Measuring tubes are not
always completely filled
• High gas content in medium
• Open circuit in electrode cable Check the electrode cable
• High solids content in medium. achieve a more stable current
Unstable output signal Application with plastic tubing and
high equalising currents (e.g.
Measuring error stack gas desulphurisation
systems)
The options RS 485 or Functions not activated
HART cannot be used
(Promag 33/35S/39 only)
EPD option cannot be • No EPD electrodes installed or Promag 33/35S/39: refer to the
used option not released.
• EPD has been incorrectly
installed.
12
Service Manual Promag
Remedial action
Measure the conductivity of the
medium. Another measuring
principle may have to be used.
Ensure that the measuring tube is
completely filled. A flowmeter with
EPD may need to be used
Increase system pressure or install
gas separator upstream of the
flowmeter.
between the electrode and
connection board with a continuity
tester or multimeter. The sensor
must be replaced if there is an
open or short circuit.
Note!
Flow signal is zero when short
circuit.
Check connection print/ electrode
plug before exchanging sensor.
Increase time constant in order to
output signal.
Increasing SAPS rate can help for
small nominal diameters.
Switch off power supply and
measure with an ammeter the
current between the electrode
connection and the ground
potential of the Promag
(measuring tube must be full).
Grounding disks must be used if a
current is detected.
Activate the functions using the
keypad (see operating manual or
programming matrix Page 34).
function group „PROCESS
PARAMETER“ to see if EPD is
installed and released.
Check wiring and correct if
necessary (see Page 18/19).
Service Manual Promag 1. Troubleshooting

1.5 Checking the measuring amplifier at test points TP2/TP Field and
TPIref/TPField
The test points for Promag 30/33/35S are located on the connection plug of theFlowjack (see Fig. 7,
Page 16). At the moment the Promag 39 can be checked at the rear pins (see Fig. 11, Page 19).
Open the electronics compartment and connect theFlowjack flow simulator (for connection see Page
16). Simulate sensor signals with theFlowjack. Using a two-channel oscilloscope, you can now check the
signals of the test points TP2/TPFIELD and TPIREF/TPFIELD against ground.
Results TP2/TPField: The signals at TP2 must be a mirror image for every field switching. If this is not the
case then the measuring amplifier must be replaced.

TPField

TP2

Fig. 1:
Signals at the test
points TP2/TPField

Results TPIref/TPField: The graph of TPIref must show a peak with every field switching. If this is not the case,
then the H-circuit on the measuring amplifier is defective. The amplifier board and the power supply board
have to be replaced.

TPField

TPIref

Fig. 2:
Signals at the test
points TPIref/TPFELD

If graphs such as these are given then the power supply unit and the measuring amplifier are functioning
correctly (Promag 30). With the Promag 33/35S/39 the communication module has also to be checked
(see Page 14 onwards.).
If the transmitter electronics are operating correctly then check the sensor (see Page 16).

13
1. Troubleshooting Service Manual Promag

1.6 Checking the communication module of the Promag 33/35S/39

The operation of the communication module and the amplifier board can be checked with a two-channel
oscilloscope. For Promag 33/35S the terminals of the oscilloscope are connected to the pin block V6 of
the measuring amplifier (see Page 25/26). The assignment of the pin strip is shown in Fig. 3. ForPromag
39 TXD/RXD can be accessed only by the pin strips (see Fig. 11, Page 19)

Pin strip V6

Ground

Pin strip V5

Fig. 3:
Assignment of
pin strip V6 for Promag
33/35S

Channel 1 of the oscilloscope is connected to TXD / PIN 1 and channel 2 to RXD/PIN 3.

Normal operating mode

Figure 4 shows the signals of the amplifier and the communication module when operating normally.
Channel 1 (TXD) shows the transmission of the measured value from the amplifier to the communication
module. Channel 2 (RXD) shows acknowledgement of the communication module of the incoming value.
This sequence is cyclical and repeats itself, e.g. with a sampling rate of 16.7 every 60 ms.

TXD

RXD

Fig. 4:
Signals of amplifier and
communication module
with normal operation

14
Service Manual Promag 1. Troubleshooting

Defective communication module

If the error message F: SYSTEM Failure AMPLIFIER occurs with the diagnosis NO DATA RECEIVED,
then there may be a fault in the communication module. In this case, no signal is available from channel 2
(Fig. 5) RXD/PIN 3 of the measuring amplifier as shown. The amplifier attempts to recreate a connection
with the communication module which results in a periodic signal of approx. 200 Hz at TXD/Pin 1 (see
channel 1).

TXD

RXD

Fig. 5:
Signals with faulty
communication module

Defective amplifier board

If the error message F: SYSTEM FAILURE AMPLIFIER occurs with the diagnosis NO DATA RECEIVED
then the amplifier may be faulty. In this case there is no signal on the transmitting channel TXD/Pin 1 (see
channel 1 Fig. 6). The communications board attempts to recreate a connection with the amplifier. This
results in a periodic signal of approx. 200 Hz at RXD/Pin 3 (see channel 2).

TXD

RXD

Fig. 6:
Signals with faulty
amplifier

15
1. Troubleshooting Service Manual Promag

1.7 Simulation of current and frequency output on the Promag 33/35S/39

Checking any electronics connected can be carried out by simulating the signals of the current output and
also the signal of the frequency output. The functioning of the simulation mode cannot be attributed to the
functionality of the Promag electronics.
The current output is activated in the function group ANALOG OUTPUT and the frequency output is
activated in the function group PULSE OUTPUT. The desired values are also programmed in these
function groups.

1.8 Connecting the Flowjack flow simulator (Promag 30/33/35S)

Sensor signals are simulated using theFlowjack. The Flowjack is connected via the two plug contacts on
the measuring amplifier board of the Promag 30/33/35S (see Fig. 7). The electrode cable must first be
removed from the pin strip V5.

Fig. 7:
Connection of the
Flowjack, test points and
pin strips

1.9 Checking the sensor

On the sensor the following possible failures have to be ruled out:

• Short circuit measuring electrode/measuring electrode (measure with empty pipe)

• Short circuit measuring electrode/ground
• Short circuit of sensor coil (coil resistance see Page 20)
• Open sensor coil (coil resistance see Page 20).

16
Service Manual Promag 1. Troubleshooting

1.10 Using the service software Prospy

Using the service software Prospy is recommended when dealing with the blind Promag versions.
The prospy data transfer cable should be connected at pin strip V8 (see Fig. 7 on Page 16). Via the
Prospy interface box the Promag can communicate with the PC.
The following functions are available:
• Download: Downloading the complete program configuration of the Promag into the PC.
• Storing the configuration on the PC.
• Modifying the programming on the PC.
• Upload: Restore changed or modified data from PC to the Promag.

Fig. 8:
Using the service
software Prospy

17
2. Electrical Data Service Manual Promag

2. Electrical Data
2.1 Connection diagram for remote version Promag 30/33 (FS)
Promag 30/33 D, H, F Promag 30/33 A
Transmitter Transmitter

Sensor Sensor
Fig. 9: Note:
Electrical connection for The connection area is integrated in the housing of thePromag A
remote version Promag EPD - Empty Pipe Detection
30/33 (FS)

2.2 Connection diagram for remote version Promag 35S

Fig. 10:
Electrical connection for
remote version Promag
35S

18
Service Manual Promag 2. Electrical Data

2.3 Connection diagram for remote version Promag 39

Fig. 11:
Electrical connection of
remote version Promag
39

2.4 Cable specifications for remote version (FS)

The same cable is used for both the Promag 30 and Promag 33 .

Cable specifications
2
Coil cable 2 x 0.5 mm - PVC cable with common screen
Cable resistance: Promag 30/33/39: ≤ 37 Ω/km
Promag 35S: ≤ 12.5 Ω/km
Capacitance (core/core, grounded screen): ≤ 120 pF/m
2
Signal cable 3 x 0.38 mm - PVC cable with common screen and
individually screened cores
2
With optional Empty Pipe Detection (EPD): 4 x 0.38 mm - PVC cable

Cable resistance: ≤ 50 Ω/km

Capacitance (core/screen): ≤ 420 pF/m

19
2. Electrical Data Service Manual Promag

2.5 Cable length/conductivity

The permissible cable length Lmax between sensor and transmitter of >10 m is determined by the
conductivity of the medium to be measured (see Fig. 12).
If the EPD function is installed, then the maximum distance is 10 meters.
The total cable resistance may not exceed 2.5Ω, even with cable length >50 m.

Conductivity
[µ S/cm]

Permissible
range

Fig. 12:
Cable length of remote [m]
version governed by the Cable length Lmax
conductivity of the medium

2.6 Fuse ratings

The fuses for the Promag 30/33/35S are accessible in the terminal compartment (Ex versions on the
power supply board). The fuse for thePromag 39 is on the power supply board (see Page 24f).

Power unit: 85...260 VAC Power unit: 20...55 VAC

Power unit: 16...62 VDC
Promag 30/33/35S/39 1 A (slow blow) 2,5 A (slow blow)
Promag 30/33/39 Ex
version 1 A (slow blow, 2.5 A (slow blow,
sand filled) sand filled)

2.7 Coil resistances

If there is an open or short circuit of the sensor coil, then this can be verified by measuring the coil
resistance.

Coil resistance [Ω] at 20 °C

Promag 30/33/39 D
(Discomag)
for all nominal diameters 350 ± 5%
Promag 30/33/39 A
(Picomag II)
DN 25...100 DN 125...300 DN 350...600 DN 600...1200 DN 1200...2000
Promag 30/33/39 F 115 ± 5% 145 ± 5% 140 ± 5% 160 ± 5% ---
(Pulsmag F)
Promag 35S for all nominal diameters 10 ± 5%
DN 25...65 DN 80/100
Promag H 114 ± 5% 140 ± 5%

20
Service Manual Promag 2. Electrical Data

2.8 Sampling rates (SAPS table)

If the sampling rates are set too high then the coil current cannot attain its optimum value. This is shown
by e.g. measuring error. With the Promag 33/35S/39 the electronics generate the error message F:
SYSTEM ERROR POWER SUPPLY: COIL CURRENT. With thePromag 33/35S/39 the sampling rate
can also be called up in the function groupSENSOR DATA. This can be compared with the maximum
permissible values in the following table.

Max. sampling rate (SAPS) Max. sampling rate (SAPS) Max. sampling rate (SAPS)
for Promag 30/33/39 for Promag 35S for Promag H
and sensors A/D/F
power supply AC AC DC AC AC DC AC AC DC
DN 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz
2 12.5 12 13.8 - - - - - -
4 16.7 15 18.3 - - - - - -
8 16.7 15 18.3 - - - - - -
10 16.7 15 18.3 - - - - - -
15 16.7 15 18.3 16.7 15 18.3 - - -
25 16.7 15 18.3 16.7 15 18.3 25 25 25
32 16.7 15 18.3 16.7 15 18.3 25 25 25
40 16.7 15 18.3 16.7 15 18.3 25 25 25
50 16.7 15 18.3 16.7 15 18.3 25 25 25
65 16.7 15 13.8 16.7 15 18.3 25 25 25
80 16.7 15 13.8 16.7 15 18.3 25 25 25
100 16.7 15 13.8 16.7 15 18.3 25 25 25
125 10 10 9.2 - - - - - -
150 10 10 9.2 12.5 12 13.8 - - -
200 10 10 9.2 16.7 15 18.3 - - -
250 8.3 7.5 7.9 - - - - - -
300 8.3 7.5 7.9 - - - - - -
350 8.3 7.5 7.9 - - - - - -
400 7.14 6.67 6.87 - - - - - -
450 7.14 6.67 6.87 - - - - - -
500 6.25 6.00 6.11 - - - - - -
600 6.25 6.00 6.11 - - - - - -
700 5.00 5.00 5.00 - - - - - -
750 4.55 4.62 4.58 - - - - - -
800 4.17 4.29 4.20 - - - - - -
900 4.17 4.29 4.20 - - - - - -
1000 3.57 3.53 3.43 - - - - - -
1050 3.33 3.33 3.23 - - - - - -
1200 3.13 3.16 3.05 - - - - - -

21
3. Repair and Service Service Manual Promag

3. Repair and Service

3.1 Replacing the electronic boards
Warning!
• Danger from electric shock! Switch off the power supply before unscrewing the cover to the electronic
compartment of the transmitter housing.Befor opening Ex devices wait ten minutes after switching off
the power supply.
• When replacing boards, ensure that the markings are identical (Part-No.). Exchange Ex modules only
against Ex modules.
• Local power voltages and frequencies must agree with the technical specifications for the power
supply board used.
Procedure for Promag 30/33/35S:
1 Switch off the power supply! 9 Also remove the plug of the ribbon cable
(= connecting the terminal compartment) from the
2 Loosen the locking clamp (3 mm Allen screw) and amplifier board (for Promag 30 from the amplifier board
unscrew the cover to the electronics compartment. and for Promag 33/35S from the communication
3 Remove the local display unit by removing the ribbon board.
cable. 10 If necessary, remove the DAT module from the
4 Remove the two-pole plug of the connecting cable by particular pin strip of the amplifier board.
simultaneously pressing the locking unit of the power
supply board.
• Required when replacing the amplifier board
(transferring old DAT to new board)
5 Also remove the cable board of the screened electrode
signal cable from the amplifier board. • Required when replacing defective DAT (plugging
new DAT on old amplifier board).
6 Option EPD Empty Pipe Detection:
Loosen the two-pole pin terminal on the amplifier 11 The complete transformer electronics unit can now be
board. removed from the housing together with the board
support.
7 Loosen the two Phillips screws of the board support.
Carefully remove the support approx. 4 - 5 cm out of 12 Remove the appropriate electronics board and replace.
the transmitter housing. 13 Installation is done in reverse sequence.
8 Remove the plug connection to the coil current cable
from the power supply board.

Fig. 13:
Replacing the
electronic boards (e. g.
Promag 30, LC display
optional)

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Service Manual Promag 3. Repair and Service

Warning!
• Danger from electric shock! Switch off the power supply before unscrewing the cover to the electronic
compartment of the transmitter housing.
• Switch off the power supply before pulling the cassette out of the rack. Otherwise you may destroy the
coil circuit.
• When replacing boards, ensure that the markings are identical (Part No.)
• Local power voltages and frequencies must agree with the technical specifications for the power
supply board used.
Procedure for Promag 39:
1 Switch off the power supply! 6 If necessary, remove the DAT module from the
particular pin strip of the amplifier board.
2 Loosen the screws of the frame at the back of the
device. • Required when replacing the amplifier board
(transferring old DAT to new board)
3 Pull out one after the other, power supply board (3)
with fuse on, Com module (4) and amplifier board (5). • Required when replacing defective DAT (plugging
new DAT on old amplifier board).
7 If necessary exchange display board behind the front
plate..

Fig. 14:
Replacing the
electronic boards
Promag 39

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3. Repair and Service Service Manual Promag

Power supply board Promag 30 and Promag 33

Pin strip for coil cable Mounting screw

Socket
board
Plug for
power cable

Socket
board

Mounting screw
Fig. 15

Power supply board Promag 35S

Pin strip for coil cable Mounting screw

Socket
board

Plug for
power cable

Socket
board

Mounting screw
Fig. 16

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Service Manual Promag 3. Repair and Service

Power supply board Promag 39

test point 3

test point 2 test point 1 fuse

Fig. 17

Amplifier board Promag 30

Pin strip for connecting the flow simulator „Flowjack“

Test point 2
Mounting screws

Pin strip for electrode

signal cable

Connecting terminals Empty

Pipe Detection:
Terminal 1 : cable
screening
(red) Socket
Terminal 2 : signal cable
(yellow)

Miniature switches
No. 1...10

Pin strip for DAT Socket

module

Mounting screw Sockets for ribbon cable plug

(connection to the terminal
area)
Fig. 18

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3. Repair and Service Service Manual Promag

Amplifier board Promag 33/35S

Pin strip for connecting the flow simulator „Flowjack“

Test point 2 Mounting pin

Pin strip for electrode

signal cable

Connecting terminals Empty

Pipe Detection:
Terminal 1 : cable
screening
(red)
Terminal 2 : signal cable
(yellow)

Pin strip for DAT

module

Fig. 19
Mounting pin Sockets

Amplifier board Promag 39

Pin strip for DAT module Test point 2

Fig. 20

26
Service Manual Promag 3. Repair and Service

Communications module HART Promag 33/35S

Sockets for ribbon cable Jumper (Relay 2): make/break contact

plug (connection to the Jumper (Relay 1): make/break contact
terminal area)

Socket for ribbon cable plug

(connection to the display
module)

Mounting screws
Fig. 21

Communications module RS 485 Promag 33/35S

Miniature switch for configuration

Jumper (Relay 2): make/break contact
Jumper (Relay 1): make/break contact
Sockets for ribbon cable
plug (connection to the
terminal area)

Socket for ribbon cable plug

(connection to the display
module)

Mounting screws
Fig. 22

Relay contact: Make and break settings

Make contact setting Break contact setting

Jumper
J5, J6
Jumper Relay 1: Error output
J5, J6
Relay 2: Status output,
can be configured
Factory setting Relay 1 Factory setting Relay 2

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3. Repair and Service Service Manual Promag

Communications module Promag 39

Fig. 23

28
Service Manual Promag 3. Repair and Service

3.2 Electronics block diagram

Fig. 24:
Block diagram
of measuring system
Promag

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3. Repair and Service Service Manual Promag

3.3 Updating electronics from Promag 30 to Promag 33

The following components are required for updating:

Components Order No.

• Electronic modules (power supply board,amlifier
board, Com-Module)
• Display module Promag 33 (if blind version not (see spare parts list on Page 36)
required)
• Electronics compartment cover Promag 33
(if blind version not required)
• Service label (see Page 35)
Dismantle the entire Promag 30 electronics and replace them with the appropriate components of the
Promag 33. Ensure that the power supply board has the same voltage. Fill out the service label and fix
into the housing.
Caution!
The original DAT module of the updated instrument must be used!

3.4 Updating power supply variants

The following components are required for updating the power supply:

Components Order No.

• Electronic module (with the correct power supply
board)
• Filter board (see spare parts list on Page 36)
• Caution!
Ensure that the power supply board and the filter
board have the same voltage.
• Service label (see Page 35)
Dismantle the entire Promag 30 electronics and replace them with the appropriate new components.
Ensure that the power supply board has the correct voltage. Fill out the service label and fix into the
housing.
Caution!
The original DAT module of the updated instrument must be used!

3.5 Updating options

Option Procedure
Promag 30: Change the electronics compartment cover and install the
local display. Connect to the amplifier board (see Page 25f);
Local display
version 2.01.xx or above possible.
Promag 33/35S/39:
Exchange the complete electronics module against one
HART®
having the required hardware and software (see Page 25f).
RS 485/E+H-Rackbus
RS 485/auxiliary input

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Service Manual Promag 3. Repair and Service

3.6 Electromagnetic Compatibility EMC/RFI

The Promag measuring system is protected against electromagnetic interference and fulfils the standards
EN 50081-1, EN 50082-2 and NAMUR recommendations. However, should problems arise in the direct
vicinity of frequency converters, phase controllers or other sources of strong electromagnetic radiation
(radio waves, microwaves, X-rays, etc.), then the following procedures should be carried out:

• In order to take full advantage of the

electromagnetic compatibility of the Promag
measuring system, it is recommended that two
flange-to-flange connections are made and
connected together to the ground potential on
2
the transmitter housing (see Fig. 25). A 6 mm
copper cable should be used.
Caution!
This is not permitted for piping with cathodic
protection.

• Where the remote version is used, ensure Fig. 25:

that the connection cable does not lie in the Ground in areas with
strong electrical
same cable tray with other cables which are interference Grounding
connected to or which supply power to the in electrically stark
n
I strument. interference fields

3.7 Operating overview of Promag 30

The instrument parameters of the Promag 30 can be set using the miniature switches. These are found
on the amplifier board (see Fig. 18). The cover to the electronic compartment must be removed to set the
switches.
Warning!
Switch off the power supply before opening the cover to the electronic compartment.

Miniature switch No. 1...10 (factory set)

switch ON

OFF
1 2 3 4 5 6 7 8 9 10

Setting of pulse Setting of full scale

weighting value

Creep suppression Configuration of System units Current range

status output for:
ON ON Flow direction ON US units ON 0...20 mA
ON
indication [gal]

1 2 3 4
Indication of
process errors SI units 4...20 mA
3 3
system errors, [dm , m ] Fig. 26:
OFF OFF power failure OFF 3
OFF OFF Setting the miniature
1 2 1 gal = 3,7854 dm3 (liter) 4 switches for the various
functions of the Promag
30

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3. Repair and Service Service Manual Promag

3.8 Local display Promag 30

With the Promag 30 local display the following parameters can be read off directly at the measuring point:

• Flow quantity and/or totaliser value

• Technical units (SI/US)
• Process conditions (creep suppression, empty pipe, etc.)
• Error messages
Selecting and activating various functions may be done using the three operating keys. These are
accessible by unscrewing the cover of the electronics compartment. The keys are moved using a thin rod.
Switching takes approx. 0.5...0.8 seconds.

Jumper LCD
Left side: The auxiliary input All measured values, operating and status messages
is configured for “measured value are shown here.

Right side: The auxiliary input

11 Display segments
is configured for “totaliser
reset” The appropriate segments serve to identify the
technical units, instrument and process conditions:
• Actual technical units
• Creep understepped (low flow cutoff)
• Velocity of medium >12.5 m/s (overflow)
• System fault (Error)
• Partial pipe filling (Empty Pipe; Empty Pipe
Detection)

Totaliser reset
The totaliser is reset to “0” using this key (possible
with function “tot” only)

Display function
The required function (= display mode) is selected
using this key. Continuous pressing of the key runs
through the various functions:
• Actual flowrate
• Actual totaliser value
Set
• Number of overflows of the totaliser display
The following operations are carried out within the • Alternating display
function using this key: flow <=> totaliser
• Selecting technical units • Empty Pipe Detection
• Switching Empty Pipe Detection on/off • Empty pipe setting
• Starting full/empty pipe setting • Full pipe setting
Fig. 27: • Test function to check the display elements
Local display Promag
30 and function
elements

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Service Manual Promag 3. Repair and Service

3.9 Operating overview of Promag 33/35S/39

Operation of the Promag 33/35S transmitter is carried out using three optical keypads.
The Promag 39 is operated by three push buttons.

Fig. 28:
Display and operating
elements
Promag 33/35S/39

Selecting the individual function groups within the E+H programming matrix is done by operating the
operating keys in sequence. The diagnosis function is activated by simultaneously pressing the +/- keys.

HOME position
(display during normal operation)

Procedure:

1 Enter the <GROUP SELECTION>

2 Select the function group

3 Select function

4 Return to HOME position after

programming

< GROUP SELECTION > Functions

Function groups (selecting parameters, entering values) Fig. 29:
Selection of functions by the
E+H programming matrix

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3. Repair and Service Service Manual Promag

Programming matrix Promag 33/35S/39

Reprogramming the transmitter is generally locked. Parameters can only be entered or changed after a
code number has been entered (factory set = 33, 35 or 39).

Fig. 30:
Programming matrix
Promag 33/35S/39

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Service Manual Promag 3. Repair and Service

3.10 Service labels

After upgrading Promag units service labels should be filled out and attached into the transmitter housing.

Fig. 31:
Service labels

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3. Repair and Service Service Manual Promag

3.11 Exploded diagram and replacement parts list Promag 30/33/35S

Fig. 32:
Exploded diagram
Promag 30/33/35S

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Service Manual Promag 3. Repair and Service

Replacement parts list Promag 30/33/35S

Electronics module Order No.

A Electronic modules Promag see sparepart list

1 Data storage DAT Promag 50068175
Display module

B Display module Promag 30 50063475

B Display module Promag 33/35S 50059324
Filter board

C Filter board Promag 20...55V AC, 16...62 V DC 50073296

C Filter board Promag 85...260V AC 50073295
C Filter board Promag 20...55 V AC, 16...62 V DC, EX 50069615
C Filter board Promag 85...260V AC, Ex 50069614
C Filter board Promag 35S, 20...55 V AC, 16...62 V DC 50074679
C Filter board Promag 35S, 85...260V AC 50074678
Connection board

D Connection board Promag 50058490

Housing

E Housing Promag 20...55V AC, 16...62V DC 50059315

E Housing Promag 85...260V AC 50059314
E Housing Promag E+H blue 50057255
2 Seal for connecting board 50058507
3 Fuse 250 V AC T 2A50 ! 10 units 50049263
3 Fuse 250 V AC T 1A00 ! 10 units 50017757
4 Fuse cover ! 50 units 50060722
5 Cable conduit plate Promag 50058488
6 Strain release unit Promag-PMF 50056331
7 Locking clamp 50058913
8 Cable gland PG 13.5 50020709
8 Cable gland PG 13.5/M20 x 1.5 50049195
8 Cable gland PG 13.5/NPT 1/2“ 50049194
8 Cable gland PG 13.5/G 1/2“ 50064460
9 Cover Promag display module 50059361
10 Cover Promag for blind version 50056514
11 Cover Promag terminal compartment 50056517
12 O-Ring 113.90 x 3.53 50059096
13 Sealing plugs for PG 11/13.5 ! 50 units 50049055
Separate version Promag 30/33 transmitter

Connection housing Promag separate version 50060667

Small components
14 Flat-head screws KA25 x 10 ! 50 units 50020017
15 Fillister head screw M3 x 8 ! 50 units 50043383
16 Fillister head screw M3 x 8 ! 50 units 50058679
17 Fillister head screw M4 x 12 ! 50 units 50041698
18 Fillister head screw M4 x 10 ! 50 units 50058678
19 Allen screw M4 x 16 ! 50 units 50017388
20 Spring washer M4 ! 100 units 50058677
21 Spring washer M4 ! 100 units 50017361
22 Ground wire terminal 50022738
23 Ground terminal 50017499
Service labels
Service label Promag 30 50062096
Service label Promag 33 (blind version) 50062095
Service label Promag 33 (display version) 50062094
Service label Promag 35S on request
! Minimum quantity

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3. Repair and Service Service Manual Promag

3.12 Exploded diagram and replacement parts list Promag 39

Fig. 33:
Exploded diagram
Promag 39

Replacement parts list Promag 39

Electronic insert module Order No.
A,B,C Electronic boards Promag 39 see spare part list
1 Fuse T 2A00 / 250 V AC ! 10 units 50019159
1 Fuse T 1A00 / 250 V AC ! 10 units 50017757
2 Fuse cover ! 50 units 50060722
3 Data storage DAT Promag 39 50061301
Housing
4 Housing Promag 39 50075431
5 Front plate Promag 39 50075000
6 Grip ! 10 units 50020024
7 Flat-head screws KA25 x 10 ! 50 units 50020017
8 Fillister head screw M2.5 x 11 ! 50 units 50020016
9 Plastic inlet ! 50 units 50020005
10 Back plate 21 TE 50020214
11 Fillister head screw M3 x 6 ! 50 units 50019345
12 Spring washer M3 ! 100 units 50017438
13 Flat-head screw M2.5 x 5 ! 50 units 50020022
14 Spring washer M2.5 ! 100 units 50020020

38