@enmagazine Campus Technology - October-November 2018

vol. 32 no. 1 campustechnology.
com October/November 2018
E m p o w e r i n g t h e Wo r l d
o f Higher Education IN THIS ISSUE
6 | WHEN FACULTY DESIGN
CLASSROOMS OF THE
FUTURE
At Indiana University, faculty input is a key part
of the classroom design process.
10 | 3 GOOD REASONS TO HIRE

AN AV CONSULTANT
A technology manager’s to-do list is always
14 tech initiatives that are growing. Here are three ways an independent
AV consultant can help.
making a difference on
campus and beyond 19 | WHAT TO DO ABOUT
CONTRACT CHEATING
Contract cheating is on the rise, along with other
forms of academic dishonesty. Here’s how
technology can and can’t help.
24 | HOW AGILE PROJECT

MANAGEMENT CAN
BENEFIT IT INITIATIVES
Three universities share their best practices for
agile success.
31 | CAMPUS TECHNOLOGY
IMPACT AWARDS
The 2018 Impact Award honorees are using
tech to improve teaching and learning, streamline
operations, build community and more.
47 | 2018 READERS’ CHOICE

AWARDS
2018
CT readers vote on the best technologies in use
at their institutions.
DEPARTMENTS
2 | LOGIN What to See at Educause 2018

PAGE 31
3 | CAMPUS & INDUSTRY Mobile Accessibility and More
52 | C-LEVEL VIEW Kalpana Srinivas
55 | ABOUT US
56 | INDEX
LO G I N
What to See at Educause 2018 Rhea Kelly

Executive Editor
Here’s how to make the most of your time at Educause this month in Denver.
T
THE EDUCAUSE ANNUAL CONFERENCE (Oct. 30-Nov. IT Restructuring and Consolidation: Lessons Learned in the issues and their potential impact. Attendee participation
2) offers something for everyone: There are tracks focused Cost-Reduction Initiatives is encouraged, so bring your questions and ideas.
on IT infrastructure, teaching and learning, IT leadership and Resource constraints are driving many IT organizations to take
more. But if you are more of a generalist, there are some a close look at efficiency and effectiveness. Hear from two Blockchains and Credentialing: Educational Use Cases
tough choices to make in terms of which sessions to attend. institutions that have completed major IT consolidation efforts and Technologies of Trust
Here are our top picks for a conference schedule that hits key and what they learned from the experience. Arizona State University’s Lev Gonick and Georgetown
topics and trends in higher ed IT. University’s Phil Long explore the potential of blockchain
Encouraging Faculty Adoption of Learning Analytics: technology to give learners ownership of their educational
Demystifying AI and Predictive Analytics in Higher Ed Whose Job Is It, Anyway? achievements.
Experts from academia and industry offer their insights into A team from Indiana University Bloomington shares how faculty
artificial intelligence and predictive analytics, including benefits involvement was key to the implementation of an institution- The Pragmatist and the Futurist
vs. hype, ethical issues and what to expect down the road. wide LMS dashboard. Consultants Bryan Alexander and Michael Johnson give their
take on emerging challenges to college and university
Applying Mixed Reality to the Classroom of the Future The Bias Truth of AI Models sustainability, the academic business model and technology’s
Learn how Case Western Reserve University is implementing Teddy Benson, director of data integration for Walt Disney role in the future of higher education.
immersive educational resources in several different contexts. World, Parks and Resorts, dives into the problem of bias making
its way into artificial intelligence systems — and how we can What Do We Owe Students When We Collect Their Data?
The Future of Higher Education: Our Response to detect and remove it. Explore the opportunities, responsibilities and ethical issues
Disruption involved in the use of student data, as well as ways to encourage
James Phelps of the University of Washington explores the The Educause 2019 Top 10 IT Issues students to have agency over their own data.
trends and challenges impacting higher education and how Get a preview of the biggest topics in higher education IT
Continue the conversation.
institutions can remain relevant in the face of change. for the coming year, with panel members on hand to discuss E-mail me at rkelly@1105media.com.
2 CAMPUS TECHNOLOGY | October/November 2018

Campus +Industry TECH NOLOGY HAPPE N I NG S I N H IG H E R E DUCATION
MOBILE ACCESSIBILITY. The services; career counseling; orientation; exit the Moodle Certified Partner Program. form provides tools designed for
University of California, San Diego post-enrollment services; library; students Blackboard remains committed to provid- widespread use of OER, including
has become the first Aira-enabled univer- with disabilities services; technology sup- ing clients with the most mature and stable a library of peer-reviewed content,
sity in the United States. Through Aira’s port; and graduate student services. Read Moodle-based Software as a Service customization tools, assessments,
smartphone app, low-vision users can the full story online. (SaaS) product in the market and will analytics for tracking student engage-
vectorfusionart / Shutterstock
tap a button to be put in touch with an ment and progress, LMS integration
Aira agent who serves as a visual inter- and models for financial sustainability,
preter, helping navigate around campus according to a news announcement.
or read a blackboard. The university is Read the full story online.4
offering free smartphone access to the
accessibility technology for vision-impaired
members of its entire campus community,
including students, staff and faculty.
Read the full story online.
BETTER ONLINE SUPPORT. A new

self-evaluation tool from the Online Learn-
ing Consortium measures the services LMS NAME CHANGE. Blackboard continue to support the Moodle project.”
and supports in place for online students. is rebranding its open source learning Read the full story online.
Developed out of a joint initiative with the management system: The LMS formerly
State University System of Florida and known as Moodlerooms will now be called GOING OPEN. Wheaton College, a
Foxy Burrow / Shutterstock
the Florida College System, the OLC Blackboard Open LMS. The company private liberal arts college in Massa-
Quality Scorecard for Online Student Sup- said it’s also “accelerating investment and chusetts, is rolling out open education
port is designed to help identify gaps in development of the product.” According to resources across the campus thanks to
services in 11 key areas: admissions; finan- a company statement, “The rebrand fol- a partnership with learning platform pan
cial aid; pre-enrollment advising; veterans lows Blackboard’s strategic decision to Open. PanOpen’s open education plat-

Campus +Industry
CYBERSECURITY ED IN DEMAND. ADVOCATING FOR OER. Lumen

In a recent survey from Champlain Learning has created an online resource
College Online, 41 percent of to help proponents of open educational
respondents said they would resources make the case for OER use on
consider returning to college for a campus. The OER Champion Playbook
cybersecurity degree or certificate in offers a collection of ideas, tips and tools
order to prepare for a cybersecurity for building effective OER initiatives. The
job. And 72 percent would be content spans five categories: Making the
willing to do the same if their Case for OER; Measuring Impact with
current employer would pay for their OER; Building Awareness & Enthusiasm;
training. The survey, conducted by Supporting Faculty through Change;
Engine Insight, polled 1,004 adults and Sustaining Change & Impact. Each
across the United States about their category provides a variety of suggested
perceptions of the cybersecurity field activities, along with links to additional
and cybersecurity education. information, worksheets, examples and
Shape the Future of

Read the full story online. more. Read the full story online.4
*KIJGT|'FWECVKQP
MASTER’S IN
HIGHER EDUCATION ADMINISTRATION
Michael Traitov / Shutterstock
#RRN[PQYHQTHCNNURTKPIQTUWOOGT
scs.georgetown.edu/higher
Campus +Industry
P R O D U CT F O C U S
The new Blackboard Mobile Ordering App

allows students to order food and other items
from any location via mobile device.
Salesforce.org has made a number of updates

to its Education Cloud platform, including
enhancements to its Salesforce Advisor Link
product, new features for developing alumni
Webinars on Demand and donor relationships, and new Higher
Register for the latest Campus Technology webinars online. Education Data Architecture capabilities.
Building a Paperless Campus Reinventing the Traditional
With a Modern System of Classroom — Hear From Fellow
Nearly all of the courses for students earning
Agreement Educators an Associate of Arts degree in business will
Learn how the University of Collaboration technologies are soon be covered by a free OpenStax textbook,
Colorado Boulder has leveraged helping schools, colleges and thanks to a series of six new introductory
GaudiLab / Shutterstock
the cloud to redesign and automate universities empower more agile business textbooks being produced by the Rice
core processes across faculty and teaching and learning, extend access University-based publisher of open educational
student operations. and improve student outcomes. resources. Read the full story online.
Sponsored by DocuSign Sponsored by Cisco Systems

L E A R N I N G S P A C E S tracey birdwell and julie johnston
When Faculty Design

Classrooms of the Future
At Indiana University, faculty input is a key part of the classroom design process. Here’s how a recent
symposium fostered cross-campus collaboration and future-thinking conversation about new learning spaces.
INDIANA UNIVERSITY’S Mosaic Initiative, a program

that supports innovative learning space design, research and compre-
hensive support across the institution, regularly brings faculty voices
to the design process when creating our active learning classrooms.
To give those conversations a formal home, Mosaic recently held the
inaugural Mosaic Design Symposium, a day of workshops and brain-
storming about the future of IU’s learning spaces.
The event, produced in partnership with the university’s Learning
Spaces team, convened 21 Mosaic fellows from across IU’s seven
campuses to design classrooms of the future. The Mosaic fellows,
who spend an academic year teaching in and exploring other active
learning classrooms, were an ideal group to engage in a future-think-
ing conversation about space.
The symposium was structured to maximize creative thinking, col-
laboration and sharing. Prior to the event, each fellow was asked to
choose a traditional learning space to reimagine: a large lecture hall,
a medium-sized classroom, a small classroom or a computer lab (most
The Mosaic Design Symposium began with participants viewing “inspiring images” of classroom design as to encourage their own ideas.

L E A R N I N G S PA C E S
fellows chose the type of classroom in which they most

often teach). The participants’ self-sorting created multi-
Fellows sharing their final classroom designs with another design group
disciplinary “design teams” that included fellows from dif-
ferent IU campuses. Providing this opportunity for cross-
discipline as well as cross-campus collaboration was a
major goal of the symposium.
On the day of the symposium, each design group received
inspiration images of the classroom of their assigned type.
Then, each group was asked to create their own classroom
with a design prompt that encouraged participants to “think
differently and think big” about their classroom design.
Over the course of 90 minutes, the groups were asked to
brainstorm and then both sketch their ideas on glass boards
and capture their ideas in a shared Google doc. In that way,
their work could be shared with multiple stakeholders.
After lunch, the groups each presented their own designs
and engaged in conversation about their ideas. Members of
the Learning Spaces team were on hand to listen to the fac-
ulty discussions about the future of spaces at IU. As Larry
Darling, principal learning spaces engineer, noted, “This
event presented a unique opportunity to observe the design
process, as end users planned their ideal teaching environ-
ments. This type of access challenged my paradigm of what
defines a successful learning space. As I move forward, I will
be able to share this refinement with other members on my
team as we implement future classrooms.”4

In order to share the designs with the many stakeholders

across IU that could not be present, we created a Sympo-
sium Summary report to gather the faculty’s designs and
design concepts. A number of common themes appeared
across the groups’ designs:
• Spaces that encourage interaction. Most of the
designs focused on encouraging interactions within stu-
dent groups, among student groups, with instructors, and
with student-generated work on whiteboards and monitors.
• Access to students. Faculty in all of the space design
groups wanted easy access to students. They desired the
ability to move around the room as well as the ability to view
all students wherever they were in the classrooms.
• Easy-to-use technology. Faculty designed rooms with
technology that was consistent, user-friendly, flexible,
mobile (if they wanted to move something out of the way
for a class meeting), and that fostered student content
sharing and collaboration.
In the eyes of IU’s Learning Spaces team, the Mosaic fel-
lows’ space designs were unique and pushed the boundar-
ies of what is currently being designed at the university. For
example, one particularly compelling design was the “tiny
house” classroom. Inspired by Georgetown University’s
(DC) Red House project, the tiny house is a free-standing
building (a cottage, as a matter of fact) containing formal
Mosaic fellows designed their concept of the “tiny house” as classroom.
learning spaces as well as several informal learning spac-

es. Without leaving the tiny house, students can flow from importantly, the fellows’ designs and thinking about space styles, so it’s natural to work together across fields to
group study to formal instruction to consultation with a reaffirmed work that the Learning Spaces team is already develop shared solutions to problems with those spaces.”
professor to post-class decompressing, all in one space. engaged in. Many concepts from the fellows’ designs have By bringing together instructors with different disciplines,
The faculty also proposed a natural aesthetic by designing parallels in current IU projects, so our space designers saw we can design classrooms that support a wider variety of
ample windows to allow for sunlight and views of the out- the fellows’ work as validation that they were on target with instructional needs.
side. “We pushed ourselves to design without considering addressing current and future faculty needs. There are several ways we plan to build on the Mosaic
cost or feasibility,” Associate Professor of English and One takeaway from the symposium was recognizing the Design Symposium’s successful outcomes. In early October
Senior Mosaic Fellow Andy Buchenot explained, “but by value of engaging faculty in conversations about space that 2018, the Mosaic fellows who participated in this year’s
the end [of the symposium] we found that the principles can occur before we even conceive of spaces. Such broad- symposium will be invited to present their ideas to key stake-
er, more conceptual conversations holders in classroom design, including space planners,
“Instructional space is often shared by many about space allow for greater cre- architects, interior designers and learning space design
instructors who teach many different disciplines ativity in considering what our learn- engineers. The Learning Spaces team continues to share
ing spaces can and should be. For the Symposium Summary document with different stake-
in many different styles, so it’s natural to work example, the tiny house design holders for the purposes of incrementally including design
together across fields to develop shared solutions allowed the design team to think ideas into a variety of new spaces. The Mosaic Initiative
to problems with those spaces.” more about possible connections plans to hold a similar event with undergraduate students
— Adam Maksl, Indiana University between formal and informal learn- this academic year, bringing student ideas to both classroom
ing spaces. The conversations from space and informal learning spaces. And finally, the Mosaic
animating our infeasible design could be applied to existing the event and the Symposium Summary document have Initiative will hold the Design Symposium event again next
learning spaces as well.” already served as a source of inspiration for current and year, inviting all IU faculty to participate with the aim to
The classroom designs that the Mosaic fellows generated new projects. broaden our conversation and come up with new future
during the symposium served as valuable inspiration and Another takeaway was the need to involve different disci- classroom designs to implement across the university.
feedback for the Learning Spaces team. The fellows shared plines in the design of classroom spaces. As Mosaic Fel-
new ideas and approaches to design concepts and did so low Adam Maksl, associate professor of journalism, put it: Tracey Birdwell is program director for the Mosaic Initia-
from a faculty perspective — bringing ideas to the fore that “Instructional space is often shared by many instructors tive at Indiana University. Julie Johnston is the director of
only those who teach in the space can produce. Just as who teach many different disciplines in many different Learning Spaces for Indiana University.

AV S M A R T S ryan engels
3 Good Reasons to Hire an AV Consultant

From system design, installation and support to project management, budgeting and procurement, a
technology manager’s to-do list is always growing. Here are three ways an independent AV consultant can help.
TECHNOLOGY MANAGERS in higher education are

asked to do many things and expected to do all of them well. The list
continues to grow, encompassing technology management, project
management, system design, installation, support, event support,
budgeting, procurement, networking and training. We are expected
to have the breadth of knowledge of what some organizations might
consider multiple job lines — yet frequently encounter users, staff and
faculty who regard us as the people who bring in the overhead pro-
jectors (those days are long gone).
My first 18 months in the AV field weren’t the best. I was inundated
from all sides by capital projects, renovations, facilities project
requests, digital sign requests, grant projects and our own needs for
technology renewal and support. Many of you are probably in the
Have a nice day Photo / Shutterstock

same position. One moment you are doing project management or
reviewing an invoice, and the next moment you are in a classroom in
front of a hundred people fixing whatever is broken or perceived to be
broken. Considering that here at Ithaca College (NY) our AV support
department consists of two full-timers and a number of part-time
student techs, we’re constantly on the run. 4

AV S M A R T S
The nature of our jobs is relatively cyclical — for me, those cycles occur in roughly
14- to 18-month intervals. That gives you some idea of what is going to happen each
year — allowing you to plan and budget accordingly. At peak times — the budgeting
period for next fiscal year, the end of the current fiscal year, the start of the semester,
installations over summer and holiday breaks — a hired consultant can truly shine. Here
are three ways a consultant can be a big help as you deploy new technology, manage
the technology, keep projects flowing and keep users happy.
1) Keeping Contracts and Costs in Line

Toward the end of the fiscal year and the budgeting period for the next year, technology
managers often experience a near constant barrage of quote requests as departments
look to shift their remaining funds into small equipment and unload it into AV installs.
There are a number of basic ways a consultant can help you as this period approaches.
First, your consultant can help you create a standard “scope of work” (SoW) template
that encapsulates the work you need to have quoted, which can be modified for the Hitachi’s Laser Line-Up Continues to Grow!
requirements of a particular room. The majority of the SoW “boilerplate” remains the New! 3LCD 5,000 lumen laser projectors have arrived
same from room to room; the only things that change are the equipment list and the
The most anticipated addition to our expanding
specifics of the design. At that point, the SoW becomes a contract document between collegiate lineup
the school and the AV integrator, so having a consultant write it and the school’s pro- ■ LP-EU5002 (WUXGA) and LP-EW5002 (WXGA)
■ 5,000 ANSI lumens
curement department approve it is important.
■ Up to 50,000 hours light source life with Long Life 2 Mode
The consultant can also create an opinion of probable cost (OPC), which saves you ■ Multiple digital inputs (HDMI and HDMI/MHL)
the time of having to get bids from multiple integrators, doing all that work upfront and ■ 500,000: 1 contrast ratio
■ Eligible for the Hitachi OneVision Program focused on the
frequently wasting everyone’s time as the project never moves forward. Having an needs of higher education customers
OPC from a third party is also helpful due to the fact that it wasn’t created by your ■ More models coming soon!
internal staff. In some users’ eyes, that carries more weight. 1.800.HITACHI ■ hitachi-america.us/projectors
Lastly, a consultant can be a second pair of eyes in reviewing the quotes you’ve

AV S M A R T S
2) Helping with System Checks and QA implement your established standards across every project.
For some people on campus, summer is a quiet time. But in Splitting the wall elevation drawings, equipment lists,
AV services, summer means the added workload of installing electrical considerations, project management, system
new tech while the college is still actively filling the dorm commissioning, etc. can frankly help improve your work life
rooms and classrooms with students and off-campus groups and ensure a successful project.
as alternative sources of revenue. The phone does not stop In order to work with a consultant this way, there are two
ringing, and the projects need to be completed. As you things that you need to do. The first is to document the
commission your systems, hiring a consultant to perform the work that you are doing, either through some sort of project
final checks in the install can help immensely. If you have management/ticketing software or by keeping track of your
enough time to plan, you can create a standard system time manually. When it comes time to make the justification
verification checklist with your consultant, and possibly even for a consultant, you will need the data to show that the
have a well-trained AV tech student go through the checklist. extra help is warranted. The second is to find a consultant
A consultant can also assist with quality assurance checks nearby who you can establish a relationship with. Ask your
on installations as they occur. Often on campus we have two fellow tech managers if they have any recommendations, or
to three installations occurring at a time — and if you are on see if you can work a little closer to the architect’s consul-
the same page with your consultant, he or she can become tant during the next big renovation.
an extension of your install expectations and enable you to As you are able to integrate a consultant into your work-
stay on track with multiple large installations at once. flow, you will find that you are more easily able to respond to
last-minute requests and your installations will go more
received — and will probably catch 99 percent of the poten- 3) Sharing the Workload smoothly. Being able to identify periods of high workload
tial issues. Many technology managers find there are rela- Lastly, on the truly large projects, simply being able to ahead of time and responding accordingly, potentially months
Tanasan Sungkaew / Shutterstock

tively few others on campus who can be relied upon to go share the workload with a consultant is a great help. Instead before they occur, will be beneficial for you, your end users
through an AV install quote and actually catch the issues. of relying on an architect to bring in a consultant that you and the bottom line.
How many people have the expertise to notice that the quote may have never worked with, you can instead utilize
missed an input card on the matrix switcher or that you’re someone who you have a relationship with and you know Ryan Engels, CTS-D, CTS-I AV, is the audiovisual services
over your POE budget on the switch? is on the same page. That person will understand and coordinator at Ithaca College.

CLOUD COMPUTING
GAMECHANGER R E T H I N K I N G H O W T E C H N O L O G Y I S U S E D I N E D U C AT I O N
FINDING A SILVER LINING IN THE CLOUD

Moving to the cloud brings key benefits — if done with integration and data management in mind.
RUNNING YOUR OWN DATA center and host-

ing software applications on campus servers used to be a
necessity, but that’s no longer the case. Today, a growing
number of colleges and universities are moving their data and
applications to the cloud in order to take advantage of emerg-
ing technologies and operate with more agility. Many are also
looking to cut power costs and reclaim the physical space de-
manded by a data center’s servers and associated equipment.
While moving to the cloud can bring many benefits,
getting there can be a challenge. A recent survey conducted
by Dimensional Research found that nearly two-thirds of
cloud migration projects were harder than their leaders
anticipated.
According to the survey, 95 percent of IT leaders have
experienced challenges in moving applications to the cloud.
vectorfusionart/Shutterstock
Sixty-four percent of cloud migration projects took longer to
complete than planned, and 55 percent went over budget.
A lack of expertise and competing IT priorities were among
the biggest reasons for these problems.
PRODUCED BY: SPONSORED BY:
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CLOUD COMPUTING
The survey polled more than 200 IT professionals from a and technology standardization and consolidation in advance can be significant, Reinitz said.
variety of industries, 10 percent of whom work in education. of a cloud migration can reduce complexities and improve IT “The capacity, resilience, speed and scalability associated
The survey results suggest that moving to the cloud takes operations. Make sure you know which existing systems must with cloud technologies offer a level of service that most
a great deal of time — and focus. Campus technology leaders be able to communicate with new cloud applications and how institutions are not able to provide on their own,” she observed.
need to be very deliberate in making the move and develop a you will achieve this integration. Map all related workflows as “And by moving systems out of an on-premises environment,
cloud migration plan that outlines all of the steps that have to well, and try to streamline these wherever possible. IT leaders have an opportunity to change their focus away from
occur and who will be responsible for each of these actions. Through careful planning, you can realize the benefits of simply providing technical support and toward a richer role
From a technical aspect, one of priorities for that plan moving to the cloud with minimal difficulty. These benefits through the support and enablement of institutional goals.”
should be managing and integrating data.
“The IT environment for most institutions includes a mix of
cloud and on-premises services, all generating and using data
IN DEVELOPING YOUR CLOUD
that are critical to daily operations and long-term decision-
making capabilities,” said Betsy Tippens Reinitz, director
MIGRATION STRATEGY, IT’S
of the Enterprise IT Program for Educause. “Managing this
IMPORTANT TO UNDERSTAND
hybrid environment and making sure that data are managed HOW THE NEW CLOUD
and integrated properly and securely has become a big ENVIRONMENT WILL FIT IN
challenge for IT leaders.” WITH YOUR EXISTING DATA,
In developing your cloud migration strategy, it’s important TECHNOLOGIES AND
vectorfusionart/Shutterstock
to understand how the new cloud environment will fit in with
WORKFLOWS.
your existing data, technologies and workflows. Start by doing a
comprehensive audit of your current IT infrastructure, and carefully
map each element to the new cloud environment. Application
Untitled-1 2 10/1/18 11:03 AM

CLOUD COMPUTING
7 STEPS TO CLOUD SUCCESS

Before embarking on a cloud migration, keep these key considerations in mind.
MOVING TO THE CLOUD can be challenging, but 1) IDENTIFY A STRONG BUSINESS CASE. 3) CHOOSE THE RIGHT SOLUTION.
it doesn’t have to be that way. A well thought-out cloud Before moving to the cloud, consider: What are the goals of When evaluating possible solutions, consider not just the tech-
migration strategy can make this process go much more your college or university — and how can cloud technology nology but also the provider. This should be a company that
smoothly. Here are seven steps that will improve your support these? For instance, are you looking to improve the will serve as a trusted partner in your move to the cloud, not
chances of success. experience of students or staff? Support student success? just a technology vendor. Your cloud solution provider should
Improve operational efficiency? be a responsible steward of your institution’s data and should
“IT leaders must promote a cloud strategy that focuses support you through every step of the migration process.
on delivering the most business value to the institution,” said
Betsy Tippens Reinitz, director of the Enterprise IT Program 4) PREPARE.
for Educause. “An understanding of institutional goals is vi- Just as moving from one residence to another is simpler
tal to decision-making.” when you get rid of the things you don’t need, migrating to
the cloud becomes much easier if you prepare for the move
2) ASSESS YOUR NEEDS. by cleaning up your data. Use this as an opportunity to cor-
Once your goals in moving to the cloud are clear, you need rect or remove corrupt or inaccurate information before
to understand your business process requirements so that moving data over to the new system. Evaluate any custom-
you can choose the right solution for your needs. Make sure izations that have been made to on-premises applications,
winul/Shutterstock
you consult with all stakeholder groups who will be affected to determine which will be important going forward — and
by the change to learn what they are looking for in a solution. which will not. And make sure you’re running the latest ver-
Untitled-1 3 10/1/18 11:03 AM

CLOUD COMPUTING
sion of your legacy software before making the move.
5) INTEGRATE AND CONFIGURE.

Take time to thoroughly understand your current operations,
as well as the functionality and capabilities of your new cloud-
rawpixel/Shutterstock
based environment. Wherever these don’t align, work with the
affected stakeholders to create new protocols. Also, establish
clear policies and procedures governing data security, permis-
sions and the setup of user profiles within the new system.
6) TEST THE SOLUTION.

Set up a sandbox environment to test the new system in a
way that does not affect your operations before going live.
Collect feedback from all stakeholder groups who will be
using the new system, and take their input into account.
7) PAY ATTENTION TO CHANGE MANAGEMENT.

Change management is perhaps the most important element
for success. “Good communication is critical to cloud migra-
tion success, especially during migrations that bring about
process redesign and improvement,” Reinitz said. Make sure
you prepare, equip and support stakeholders throughout the
process.
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CLOUD COMPUTING
SUCCESSFUL CLOUD MIGRATION INVOLVES

CHANGING MINDSETS
The biggest challenge isn’t technological, says Oracle’s Geof Corb — it’s cultural.
MOVING TO THE CLOUD is not much different than any other technology migration, according
to Geof Corb, vice president of customer success for Oracle Higher Education. As with other IT imple-
rangizzz/Shutterstock
mentations, focusing on communication and change management is essential for success.
In fact, it would not be a stretch to say that the biggest hurdle in moving to the cloud isn’t
technological, he asserted — it’s cultural.
“Moving to the cloud involves shifting the mindset of an institution,” said Corb, who was
deputy CIO at Johns Hopkins University before joining Oracle. In many ways, he said, success
is defined by how well an institution — and its IT staff in particular — adopts this change in
mindset.
FROM CUSTOMIZATION TO CONFIGURATION

Traditionally, many colleges and universities have developed highly customized versions of their
software by “cracking open the source code” and making modifications to suit their needs, Corb
noted. In a cloud environment, IT staff are no longer writing their own source code; instead, they
are focused on system integration and configuration — and perhaps using application program-
ming interfaces to extend the capabilities of an application.
Untitled-1 5 10/1/18 11:03 AM

CLOUD COMPUTING
One of the key advantages of moving to a cloud-based exchange information in real time.
environment is the agility this brings to the delivery of ap- The role of IT managers must evolve as well. “Modern For more information, please visit:
plications. Because software updates happen automati- IT managers are doing a tremendous amount of contract Oracle.com/higher-education
cally in the cloud, institutions no longer have to spend a lot management, because they are dealing with many cloud
of time and resources in deploying them. But this advan- vendors,” Corb explained. “They are doing a great deal of
tage is lost if IT staff are still locked into the old mindset of integration and vendor management. They become much
developing highly customized applications by creating a more of a technology-savvy business person, rather than
number of extensions and unique configurations. the other way around.”
If you’ve made several modifications to your software
over the years, take some time to evaluate which of these NO NEED TO GO IT ALONE
is worth preserving in your new cloud environment, Corb Working with a proven cloud provider who is responsive
recommended — and which you can live without. “In my ex- to your institution’s needs and who serves as a full part-
perience, a number of these customizations were personal ner in your cloud migration project can help you manage
preferences,” he said. “If challenged, they couldn’t stand this change effectively.
up.” “You want there to be a relationship that goes
beyond the transaction itself,” Corb said. “At the end
STAFF EXPERTISE MUST EVOLVE of the day, the cloud is simply an implementation detail.
The skill sets involved in shifting from an environment of cus- If I’m a registrar or a dean, it shouldn’t matter where
tomization to one of configuration must change as well, Corb the code is executing. It’s more about: Did we listen to
rangizzz/Shutterstock
observed. Instead of a cadre of software engineers who cus- everyone’s voices, and did we effectively lead them
tomize application source code,, institutions will need busi- through this change? Did we capture their requirements
ness process analysts and systems integrators: people who appropriately and determine the right solution to help
understand how to make various systems communicate and them? Those are the things that matter the most.”
Untitled-1 6 10/1/18 11:03 AM

A N T I - P L A G I A R I S M T O O L S dian schaffhauser
What to Do About Contract Cheating

Contract cheating — the use of essay writing services to manufacture coursework — is on the rise, along
with other forms of academic dishonesty. Here’s how technology can and can’t help.
WHEN 13 UNDERGRADUATE engineering

students were booted out of the program at Australia’s
Deakin University in May 2016 for taking part in “contract
cheating,” it may have looked like just another round in
institutional efforts to combat academic dishonesty, akin to
reducing plagiarism or stamping out the use of term paper
mills. However, some experts view this specific form of
deceit as more pernicious because it can be so hard to
detect by the usual tools and methods.
Wendy Sutherland-Smith, a longtime scholar of academic
integrity, doesn’t hold back: “Contract cheating companies
are really insidious, evil, nasty beasts,” she declared. As
Lifestyle Discover / Shutterstock.com

this director of teaching and learning in Deakin’s School of
Psychology described, these operators promote themselves
as “legitimate, authorized writing help services.” Their
message: “We know the university hasn’t got time to really
help you. We know that you’re struggling with timelines.
We’re here to help you with writing. We’re available 24/7,
which your university professors are not. We can talk to you

ANTI-P LAG IAR I S M TO O LS
anytime.” As a result, “naïve, gullible, desperate students just get sucked in,” said
Sutherland-Smith. (One site, UnemployedProfessors.com, suggests to potential NEED A SUBSCRIPTION?
customers that it provides the only reasonable alternative to intractable professors
who won’t give extensions due to active military missions, accidents that put students
in the hospital or English learners struggling to keep up in class.)
Thomas Mays, an associate professor at the Middletown Campus of Miami
University in Ohio, would likely agree with Sutherland-Smith’s assessment. In
“Promoting Academic Integrity in Online Courses,” a recent Online Learning
Consortium session, he told attendees, “[Contract cheating is] very difficult to catch.
It takes faculty members who have academic dishonesty on mind and are actually
looking for these things rather consistently. It’s easy to gloss over it and totally miss it.”
More broadly, Miami U has seen the cases of academic dishonesty increasing year
over year. While there were 460 cases identified during 2015-2016, that grew to
more than 500 cases in 2016-2017, Mays reported. And, the institution is “on track
to go beyond that this year,” he said.
What May can’t say for certain is whether the growth is because “students have less
integrity or that we’re just better at reporting it.” The go-to resource for campus professionals —
providing in-depth coverage on the technologies
and implementations influencing colleges and
The Nature of the Beast
universities across the nation.
Contract cheating takes place when a student has somebody else do all or part of the
work and then hands it in as his or her own. It could be a specific paper or some other
assessment task, or it could involve getting somebody else to take an entire course on
SIGN UP TODAY
behalf of the student (more easily accomplished in an online class). The cheating could
be for pay or it could be performed by a supportive friend or family member. Standard
IT’S FREE!
plagiarism checkers don’t catch these incidents because, frequently, the providers
promise “all original work” with “0 percent plagiarism.” (For proof, suggested Mays,
campustechnology.com/subscribe
just do a search for “research paper” on Twitter and follow — a pre-work module that might include course basics, but
the responses students get when they tweet complaints also includes an academic integrity sub-module laying out the
about their latest assignments.) guidelines, created by the teaching community, that can be
A
By posing as help services, many of the companies operating imported into the course with a couple of mouse clicks. And
uthorship Investigation is a new service announced (but not
in this space tap into the desperation students feel when early in the semester each year, Deakin’s student association yet released) by Turnitin specifically to combat contract
they’re overwhelmed. As Mays observed, schools have to get hosts a “contract cheating awareness week” on each of the cheating by comparing aspects of the file’s authorship, such
at “the heart of why students cheat. In many cases it’s because university’s three campuses to educate students about as readability, punctuation, vocabulary, file naming and changes in
they’re stressed out. It’s not because they don’t necessarily academic integrity, citing resources and references and how layout. According to the company’s public statements, the application
will use “a combination of machine learning algorithms and forensic
know what plagiarism is.” to spot unethical providers.
linguistic best practices to detect major differences in students’
And sometimes, the cheating happens accidentally. “The Awareness efforts also need to cover the “serious long-term
writing style between papers.” Wendy Sutherland-Smith, director of
thing is, you can tell students not to do something, but if they ramifications of this,” said Sutherland-Smith. Students may teaching and learning in Deakin University’s School of Psychology,
don’t understand what it is they’re not meant to do, then it not get caught right away; they may even believe they’ve has tested the technology and found it to be “impressive” in terms
makes no difference,” said Sutherland-Smith. “There’s been gotten away with cheating once their degree is in hand. “But of the “breadth of the forensic linguistics and what the software is
quite a bit of research about [telling students] in the unit guide what happens if all of a sudden you’re found out five years doing in terms of looking for writing style.”
Specifically, Deakin has run a trial of the software against historical
or in the syllabus, ‘Don’t engage in plagiarism [and] reference down the track and your degree is revoked and you can no
cases — situations where instances of contract cheating were
your stuff properly.’ But if students don’t know what that looks longer work in that profession? Students need to understand
proven. The technology could be invaluable in large-enrollment
like or they think they’re already doing that, you get into a that the quick fix of getting something contract cheated could
courses where faculty don’t have the time to get familiar with every
situation where students are very fearful. So you’ll get a citation cost them dearly in the end.” student’s writing style. “We don’t have the time and we don’t have
at the end of every sentence because they don’t want to be the resources to be able to do that kind of metadata comparison.
caught for plagiarism, which, of course, is not what you want The Good and Bad of Tech Solutions We just don’t have the staff to do it,” Sutherland-Smith explained.
either.” Her remedy: to show students examples and have Both institutions also turn to technology to help out. For “That’s where something like this tool is really useful. It can check
a number of files. It can do it quickly.”
them practice. example, Miami currently uses Proctorio, one of myriad
Her concern, however, is that the results will be misunderstood in
But that’s not all. Like many institutions, both Deakin and online proctoring services. According to a faculty
the same way they are for those who use the text-matching
Miami have specific ongoing educational strategies to help explanation, the software is useful for locking down the program. “The tool will not detect contract cheating,” she said. “The
students understand the rules of academic integrity. At Miami, browser for face-to-face class exams and recording tool will only supply data that warrants further investigation by
instructors are encouraged to use a “module zero” approach student activities and geographic location for online people like me.”

assessments. The program flags potential cheating and Technology isn’t a failsafe, use content positively identified by the software as a duplicate
generates a report for the instructor.
especially when a faculty or pulled from somewhere else that might be exactly what the
In addition, Turnitin is in use at Miami as well as Deakin. instructor said to use. All those nuances feed into a score that
This widely used plagiarism detection tool checks student staff member isn’t fully trained could generate suspicions.
papers against a multitude of sources (including other on the use of it. “The tool was never, ever about plagiarism detection,” she
papers already submitted) to identify those containing asserted. “The tool’s only ever about providing evidence from
unoriginal work. At Deakin, according to Sutherland-Smith, text matching. From there it has to be a human decision.”
students upload their papers to the service, which generates
a “similarity report.” This report, which instructors may A Better Alternative: Authentic Assessment
request be handed in with the student assignment, includes Another aspect of the solution, noted both educators, is to
a similarity score that summarizes the amount of matching come up with assessment designs that are tougher to hire
or similar text found in the paper. contract cheating companies to produce. One way to do that
But technology isn’t a failsafe, Sutherland-Smith added, is to make the assignment “authentic and local,” said
especially when a faculty or staff member isn’t fully trained on Sutherland-Smith. It might require the student to use locally
the use of it. She first learned of Turnitin in 2001, during a gathered data or information that’s hard for contracting
university pilot to test the service. “Part of what we found in cheating companies to get their hands on in time to complete
that pilot trial was that staff would misinterpret the information a given assignment, she offered.
they were getting. We found that staff would just look at the Mays, who teaches Excel courses, has modified his
total percentage and go, ‘All right. It’s a 75 percent text match; assignments to force the inclusion of something original. He’ll
[that means the paper is] 75 percent plagiarized.’” In reality, have the students create and customize a chart based on the
there can be many factors behind that number. data in a table and then have them write an essay that analyzes
As a guide on the Turnitin website itself laid out, “If the the results. “I have caught several students who have totally
student has used quotes and has referenced correctly, there copied everything,” he said. “Since I grade everything in one
will be instances where we will find a match.” Or the user may sitting, I can remember when one chart looks similar, which
not exclude “small sources” or “quotes and bibliography makes life easier on the detection end.” Or he might ask
items.” Sometimes, added Sutherland-Smith, a student will students to create a macro and do a save-as to record the full

path of where that file was created. purchased from contract cheating websites. As the researchers
Ultimately, the best solution may
Mays advised more frequent “lower-stakes assessments” to noted, “Sensitivity analyses showed markers detected
replace courses that rely on a midterm, a final and a lone paper contract cheating 62 percent of the time. Specificity analyses require human intervention: a
for grading. For example, the instructor might require multiple showed markers correctly identified real student work 96 faculty member taking the time
drafts. That prevents what he called “one-time transactions” percent of the time.”
with a contract cheating company. “If you’re doing it in steps, A follow-up study on a much wider group, awaiting publication,
to talk with the student whose
where you have multiple drafts to do, either the student is found similar results. “You can train markers to look for contract future could be at stake.
going to submit sub-par work for the drafts and then go buy cheating and quite successfully detect it,” she said.
the real essay — and you can obviously notice the difference And that gets at the central message when it comes to
in the quality — or they’re going to have to go back to the cornering contract cheating. While the various mechanisms
contract cheater for each draft.” for cutting down on contract cheating certainly hobble the
He also encouraged the use of tests that don’t reuse racket, ultimately, the best solution may require human
questions, either by scrambling their order or having multiple intervention: a faculty member taking the time to talk with the
editions, and using time limits on test-taking. Then there’s the student whose future could be at stake.
addition of “oral components,” which, if it’s an online course, It doesn’t have to take long, she insisted. Even a three-
may require video monitoring to make sure the student and minute conversation will divulge tons. She uses questions
not a proxy is making the recording. such as, “I’m really interested — that particular piece of
literature seems to be a little out of left field. How did you
Talking With Students come across that?” or “What drew you to that piece of
While contract cheaters tell prospects their approach is literature?” or “Why did you think that fitted in with everything
undetectable, Sutherland-Smith takes issue with that claim. else that we’ve covered in class?” “They’re not difficult
A research team at her institution ran a pilot study in which questions,” she pointed out, “but if you haven’t done the work,
“markers” were paid to read through a mix of “student work” you’re not going to know the answer.”
to find out how accurate they were in detecting contract
cheating. Seven people marked the same bundle of 20 Dian Schaffhauser is a senior contributing editor for
second-year psychology assignments, including six that were Campus Technology.

I T T R E N D S david raths
How Agile Project Management Can

Benefit IT Initiatives
Agile methodology builds trust with stakeholders and keeps them involved in setting goals and priorities — but
Sabelskaya / Shutterstock
it’s not necessarily the right approach for every project. Here are some best practices for agile success.
THE BUSINESS INTELLIGENCE TEAM at
George Washington University in Washington, DC, has changed
the way it works with partners across GWU’s business and academic
units. Rather than settling on all of a dashboard project’s parameters
up front, they now work in two-week “sprints” and have a quarterly
product release cycle. “During that transition from one release to the
next, we meet with our business intelligence guidance team made up
of community members across campus,” said Mike Wolf, director of
business intelligence. “They tell us what the priorities are for the next
release and we follow that process all the way through.”
More prevalent in the private sector than in government or higher
education, “agile” project management breaks software projects up
into short sprints of a few weeks. The traditional software develop-
ment approach, in which requirements and budgets are firmly estab-
lished upfront and each phase of a project is completed before mov-
ing to the next, is referred to as “waterfall.” The goal of agile is to end
up with fewer failed software development projects in which the
internal customers are dissatisfied with the results.4

IT TRENDS
Agile Wins at GWU

In April 2018, GWU’s BI team celebrated its 100th sprint, and the team members
reflected on some things they have learned. “One is that working in agile has
provided a broader sense of ownership and people get better at sharing their
expertise with others,” said Jelena Roljevic, assistant vice president for business
intelligence and Enterprise Information Services (EIS). “We no longer have folks who
are strictly business analysts or visualization developers. People get cross-trained
in this culture so it reduces that friction of people not letting others into their space.”
2018
One key to success was adding a third requirement in deciding which projects to take
on in an agile fashion. The first two are that projects are operationally important and that
“The key is applying the methodology to the right CONGRATULATIONS

to the 2018 Campus Technology Impact Awards Winners!
kind of projects, not just across the board. You
have to have the right timing and the right work.” TEACHING AND LEARNING
The University of Texas at El Paso
IT INFRASTRUCTURE & SYSTEMS
Kennesaw State University
North Carolina State University Indiana University
— Christine Greeves, George Washington University Hillsborough Community College Universidad del Sagrado Corazón
Columbus State Community College
there is available data, Roljevic said. “The third leg has to be whether the organization is
STUDENT SYSTEMS & SERVICES ADMINISTRATION
ready to engage. If any of those three criteria are not in place, we don’t engage.” St. John’s University Georgetown University
Maryville University Southern Connecticut State University
Christine Greeves, who has been director of information technology project and
portfolio management at GWU for less than a year, explained why agile isn’t as EDUCATION FUTURISTS
Washington College
widely adopted in higher education as in the corporate world. “We have a lot of Drexel University
legacy systems and fixed budgets, so we have to ease our way into it,” she said. “The University of Oxford Saïd Business School
key is applying the methodology to the right kind of projects, not just across the
board. You have to have the right timing and the right work. For instance, if it is enroll- 2019 IMPACT AWARDS CALL FOR
NOMINATIONS IS NOW OPEN.
ment season, you don’t want to do agile work on the enrollment system. You look for
SUBMIT YOURS TODAY!
opportunities and when you find the right projects you pounce on them.”4
CampusTechnology.com/Impact
IT TRENDS
Greeves added that she has been impressed by how the the identification of roles. We have to know who we are
agile movement has spread from the BI team to other going to sit down with most frequently and who has the
areas of IT. The EIS team, the web services team, the authority to make decisions about building the backlog of
Sharepoint services team and the library are all adopting what is important.”
the methodology. Roljevic said that when agile was first introduced in busi-
T
“I am eager for us to build that mindset going forward — ness intelligence, the business people quickly realized the
fully focusing on training and how we can have everybody benefit of having direct input on how a dashboard might he Web and Technology Services team in the Division of
in IT understand the terminology,” Greeves said. (For look. “At the beginning some people were skeptical, but Student Affairs at California State University, Northridge
instance, an agile framework for iterative change is called they soon realized that every two weeks they would have has turned to agile in working with a few of its internal
customers, according to Paul Schantz, the team’s director.
a “scrum,” and the person leading the collaborative effort an opportunity to shape that product. They also realized
“We had a couple of customers we were building applications
is called the “scrum master.”) that this allows them to get their top priorities met and they
for using waterfall and it didn’t really work out. We were setting
Last fall, GWU created an agile steering committee that can always re-prioritize. They can get the most important milestones that were not realistic,” he said. “We adopted agile for
included members from IT as well as individuals from things done.” a couple of these projects serving students with disabilities, and
other groups on campus who could help IT think about the engagement with the customer is what ended up selling it.
the best implementation practices. “We invited core mem- Experimenting With Agile at Harvard The people who were direct stakeholders were engaged every step
of the way. They became the biggest cheerleaders for this process.
bers of the university community from both the academic A few years ago, Harvard University Information Technol-
It is a fundamental realignment of the IT-customer relationship.
and business sides, and representatives from the librar- ogy (HUIT) began experimenting with agile for a small
The customer is driving this.”
ies,” Wolf said. number of key strategic programs that needed to deliver Schantz shared his team’s success with a university vice
He admits that they occasionally struggle with getting business value quickly through iteration. In e-mailed president, who was impressed enough to host multi-day training
effective participation from customers who have a lot of responses to questions from Campus Technology, several sessions for the whole campus. “That was to seed the idea across
other irons in the fire. The people they deal with fall into two HUIT members made observations about their experience campus. We were under no illusions people would start adopting
it en masse,” he said. But one department liked it so much that
categories, Wolf noted: “The first is people we have dealt to date. “Agile better meets our need to show our work to
when they redesigned office space they created a ‘scrum room.’”
with before in this process and they pick it up quickly. The our business partners and provides opportunities to make
He cautioned, however, against IT leadership getting caught up
second involves customers we have not intersected with changes along the way — something that the waterfall in taking shortcuts or using buzzwords. “They will say agile, but
yet, so we have to help them prepare to work in an agile method didn’t always allow for,” said Tamara Larsen, infra- for them it just means you are working faster vs. actually using it
fashion. We do some training to introduce concepts and structure technology services director, DevOps. “Once as a methodology for getting things done.”

IT TRENDS
agile was established in those strategic programs, other mental changes on a continuous basis, synchronized to
teams began to see the value and then began to adopt each milestone of the academic year. “The process — and
agile as well.” the trust it allowed us to build over time with stakeholders
The my.harvard student information system was one of — also enabled us to emphasize the highest-value features
the first programs to adopt agile methodologies, because and to avoid some of the feature bloat common to ERP
it enabled HUIT to balance the competing demands of system implementations,” Shaffner said.
diverse constituencies in a time of rapid change to aca- Agile does require some training. Harvard IT leadership
created an in-house training program, the IT Academy, a
“Agile helped us to create multi-year development program designed for Harvard IT

professionals by Harvard IT professionals. “Through the IT
structures and processes for
Academy, we can offer all of our IT staff across the univer-
ongoing prioritization — and sity an opportunity to learn the basics of agile, and dive
greatly enhanced the transparency much deeper to become experts who can teach others,”
for business stakeholders.” said Deirdre Schreiber, senior training program manager.
—Jason Shaffner, Harvard University HUIT also has an Agile Community of Practice and an Agile
Working Group to provide guidance to those working on
demic programs, in addition to a complex, phased roll-out new training content that can be used to educate other
strategy, explained Jason Shaffner, managing director of Harvard IT staff.
Sabelskaya / Shutterstock/CT Staff

administrative technology services. These factors neces- Not everyone in the organization is going to embrace
sitated tradeoffs between delivering new features and agile right away, Schreiber added. “HUIT provides numer-
responding to operational support needs. “Agile helped us ous opportunities for people to experiment with how they
to create structures and processes for ongoing prioritiza- work, and supports them even if they fail. Over the long
tion — and greatly enhanced the transparency for business term, this culture has enabled HUIT to succeed by learning
stakeholders to understand the status of their requests in what works.”
the broader context of the program,” he said.
The agile methodologies allowed HUIT to release incre- David Raths is a freelance writer based in Philadelphia.

INDUSTRY PERSPECTIVE
How Cloud-Based Intelligence Can Drive Student Success

AI and machine learning can help provide students with the personalized support they need, from enrollment to graduation.
ONLY 56 PERCENT OF STUDENTS enrolled in a

bachelor’s degree program graduate within six years, according to
the higher education technology association EDUCAUSE — and
just 29 percent of students pursuing an associate degree graduate
within three years. Among low-income students, completion rates
are even lower.
Campus leaders are trying to improve these numbers by
delivering a more personalized, student-centric college experience.
For instance, innovations powered by artificial intelligence (AI) and
machine learning technology in the cloud can support students
more effectively from enrollment through completion, according to
Keith Rajecki, senior director for education and research at Oracle.
And that can improve student outcomes dramatically.
“Achieving student success starts with the culture of an
institution,” said Rajecki. “We provide applications to support
colleges and universities in building this culture, allowing them to
be more agile and responsive to students’ needs.”
SMART RECRUITING
Oracle’s Student Recruiting module uses the information captured
during prospecting, as well as data gathered from mining a student’s
Monkey Business Images/Shutterstock.com
Untitled-1 1 10/1/18 11:20 AM

online activity, to build comprehensive student profiles. The

software then uses AI technology to map candidates’ interests,
attributes and behaviors to the profile of an ideal student who is
likely to succeed at the institution. Candidates recognized as a
good match are recommended to recruiters.
Similar technology employed by Oracle’s Human Capital
Management (HCM) Cloud solution supports more intelligent
recruiting of faculty and staff. The software uses AI to map
the skills required for a certain position to the capabilities of
applicants, as well as current employees in other departments
— and even candidates who have submitted their résumé or
curriculum vitae to third-party recruiters.
“Many colleges and universities struggle to recruit and retain
top talent,” Rajecki noted. “By leveraging adaptive intelligence,
we can help them manage their workforce more effectively —
ensuring that institutions never have to cancel courses because
they lack the faculty to teach them.” are too difficult, and they end up struggling,” Rajecki explained. also integrates with a student’s personal calendaring system,
“They spend a significant amount of time and money, only to so it can help students schedule the right courses around their
PERSONALIZED SUPPORT set themselves up for failure.” busy personal lives in a way that improves their chances of
Student success also relies on giving students the support The automated intelligence embedded within Student success.
they need once they are enrolled. AI and machine learning Cloud, Oracle’s next-generation student information system, The intelligence built into Student Cloud can also predict
technology can help identify obstacles that stand in the way of can predict courses or material that students might struggle where students may struggle down the road, giving advance
a student’s progression and recommend solutions. with, based on their profile and the skills gaps the software warnings to academic advisers. “We are leveraging AI to help
For instance, challenges with course scheduling can be an has identified for them — and it can recommend remediation advisers intervene and put students on a path to success,
impediment to success. “Students often schedule classes that or suggest courses that are more appropriate. The software before they even become at risk,” Rajecki said.
Winui/Shutterstock.com
Untitled-1 2 10/1/18 11:20 AM

Advanced analytics can help colleges and universities Cloud includes a Student Financial Planning component that
identify the student engagement and success factors that helps students stay on track with their finances.
are unique to their institution. For instance, Valdosta State At the institutional level, when Student Cloud is integrated
University in Georgia worked with Oracle to uncover key trends with Oracle’s HCM and ERP solutions, campus administrators
and determine which metrics play a significant role in retention have access to all of the information they need to make better
and completion. decisions and manage the cost of an education, Rajecki
By combining and analyzing data from multiple sources, pointed out.
including student surveys and ID card usage, Valdosta State “Having a fully integrated solution in a single cloud
determined that students who eat breakfast on campus have environment helps campus leaders make timely decisions
a 10 percent higher retention rate, which led administrators based on real-time data, giving them much more control over
to promote on-campus eateries. With the help of this simple institutional finances,” he said. Through data visualization
change, the university increased student retention by more dashboards, administrators can see how factors such as
than 2 percent in one year. student and course enrollment, faculty workloads and the
In addition, Valdosta State discovered that freshmen who resource requirements of classrooms affect their budgets.
work on campus have a much higher retention rate than the With adaptive, cloud-based intelligence at their fingertips,
general freshman population (85 percent vs. 55 percent). higher education leaders can glean powerful insights, Rajecki
DEEPER ENGAGEMENT Equipped with this information, the university made a $200,000 concluded — enabling them to support student success more
For students to succeed, they not only need the right supports, investment in student jobs on campus, which is expected to effectively.
but also must be fully engaged in their education. save $2 million in student retention costs over four years. says Miller. “Colleges and universities need a flexible system
“Engagement is about more than just attending classes to support and manage those use cases appropriately.”
and turning in assignments,” Rajecki said. “We have seen POWERFUL INSIGHT
that institutions offering additional services to keep students Finances are another common reason why students drop
engaged have higher retention and graduation rates. The more out of college: Many students simply can’t afford the courses For more information, please
ase visit:
affinity that students have for the institution, and the greater they need to complete their degree program. Having access tion
Oracle.com/higher-education
their feeling of belonging, the higher their rate of success.” to sound financial information is critical — and Oracle Student
Ermolaev Alexander/Shutterstock.com
Untitled-1 3 10/1/18 11:20 AM

Courtesy of North Carolina State University
2018
2018
We are pleased to present the repicients of this year’s Impact
Awards — 14 institutions using technology to improve teaching
and learning, streamline campus operations, build community
and more. By Rhea Kelly, David Raths and Dian Schaffhauser
T
ECHNOLOGY PROJECTS IN higher education can be truly
inspiring — not just because of their breadth or depth, but also
because of the impact they have on students, faculty and staff. The
Campus Technology Impact Awards, now in their second year, are
our way of recognizing that impact — honoring important work that is really
making a difference on campus and beyond.
For 2018, we are pleased to present 14 awardees in five categories:
Teaching and Learning, IT Infrastructure and Systems; Student Systems and
Services; Administration; and Education Futurists. Final winner selection
was guided by our Impact Awards Judging Committee members (see “Our
Judges,” page 46), who graciously volunteered their time and expertise to
review each nomination. Virtual reality in class at North
In the following pages, we will profile four of the winning projects — with more Carolina State University
(see page 32)
to come in the next few issues of Campus Technology. For the complete list of
winners, see page 44. Congratulations to all our Impact Award honorees! 4

2018
Using VR to Help Students Understand

Cultural Differences
A virtual reality project at North Carolina State University is giving engineering students a safe space to
explore the cultural assumptions that color global communication.
reality headset (most recently, that’s the $199 Oculus Go) and
Category: Teaching and Learning
attend a virtual meeting that brings together a small group of
Institution: North Carolina State University
people from the United States, China, India and Singapore. In
Project: GlobalVR: Teaching Cultural Competencies the opening scene of “First Impressions,” the user observes
Through Virtual Reality a global business meeting taking place in an office in China.
Project leads: Ilin Misaras, assistant director, It’s apparent as the meeting progresses that the interactions
Global Training Initiative among the various characters are leading to tensions. All of
Tech lineup: Adobe, GoPro, Kolor, Moodle, Oculus, the students see the same thing, remove their headsets and
Samsung, WondaVR go through a bit of discussion. They’re asked simply to be ob-
servers first, “and not apply any judgment to what’s going on,”
said project lead Ilin Misaras, assistant director for the univer-
IN AN ERA RIPE with mistrust and fear, it’s easy to
Photos: North Carolina State University

sity’s Global Training Initiative (GTI). “Don’t tell me that [some-
set empathy aside. But what if we could step into the eyeballs body] is weird. Tell me what he said.”
of another person to get his or her point of view from the Following that, the headset is pulled on again to watch
inside? Could that lead to greater understanding? That’s the the same scene repeated. But this time, each user has been
idea for a project at North Carolina State University that assigned to one of three people in attendance at the global
uses virtual reality to help engineering students understand meeting and assumes his role from a first-person point of view.
different cultural perspectives. At several points during the meeting, the action stops and the
As part of a two-hour workshop, students pop on a virtual user hears the thoughts of this “alternate self.”4 Ilin Misaras

2018
For example, in one cringe-worthy moment, one of the

Americans suggests working through lunch instead of hit-
ting the host’s favorite local restaurant, while another Amer-
ican declares that he “loves Chinese take-out.” The host’s
conclusion: “I don’t think this company will be a good part-
ner for us. They don’t seem to know what they’re doing and
are extremely rude to the people who work with them. They
don’t even understand the importance of having a good
meal together.”
What those stop-action vignettes reveal, according to
Misaras, are the cultural assumptions present in the com-
munication. The discussion that follows then focuses on
what the individual characters were thinking.
“It’s a safe space. They’re all fake characters, so you’re
not offending anyone,” explained Misaras. GTI found that it
was helpful for students because they were forced to “take
a step back and say, ‘OK, maybe there’s something cultural
going on here. Let me think about some of these values and
dimensions that I’ve learned about. And then let me try to
think about it from that point of view.’”
The project originated when the university’s Distance Ed-
ucation and Learning Technology Applications (DELTA) unit
issued GTI a grant for the “innovative use of technology.” GTI
is a unit of the institution’s Office of Global Engagement. Its
main purpose: to tackle short-term projects for students, fac-
ulty and staff and develop custom training for international
and local professionals. Teaching cultural competency has
long been a part of GTI’s programming (unit members are
A custom camera rig allowed the team to shoot 360 video from a first-person perspective.
certified as Berlitz cultural orientation approach practitioners),

2018
but the group was ready to move beyond text- and cartoon-
based training for some of its scenarios.
After a lot of brainstorming for this “side project,” as
Misaras called it, GTI settled on the idea of creating 360-
degree videos. She wrote the script, and DELTA Creative
Director Michael Cuales concocted a custom rig with three
cameras to do the filming. All aspects of production were
handled in-house. Among the technologies involved: Kolor’s
Autopano Video software for processing the raw 360 video
array; Adobe Creative Suite for editing, masking and ren-
dering final video content; WondaVR for the development of
interactive 360 video experiences; and Moodle for delivery
of the course module. The work was started in fall 2016 and In NC State’s “First Impressions” VR experience, students attend a simulated
finished for piloting by students in spring 2017. business meeting from the point of view of one of the meeting participants.
For this first campus VR project, the university acquired
about a dozen Samsung GearVR headsets and requisite
sual and audible presence that differs from traditional me- get it. I understand his reasoning now.’”
phones, which meant the testing could only be done with
dia forms. That’s why Misaras considers the use of VR The use of VR for this kind of scenario-based experi-
smaller groups. That setup also turned out to be a limiting
so important to the effort. “There’s an element of novelty, ence could have application outside of school too, Misaras
factor, since faculty and assistants had to grapple with tech-
of course. It’s a new technology so it’s really cool [and] observed, where people need to have real conversations
nical issues that popped up with that combination of devices.
that gets them in the door,” she admitted. “But I think the with each other: “OK, I might not agree with you politically,
Since then, the school has purchased a classroom-sized
virtual reality helps with building empathy because you’re but instead of calling you a stupid idiot, let’s figure out, what
inventory of phoneless Oculus Go headsets, which is expect-
experiencing the meeting through someone else’s eyes were your experiences? What brought you to your beliefs
ed to minimize the amount of technical dinking required and
and you’re hearing their thoughts. You become that per- and how you see the world? What are your values? It’s not
will allow GTI to scale usage. That’s timely because although
son, even if you don’t agree with what they’re thinking or just for engineering or business. It’s for any kind of relation-
the original use of the system was among engineering stu-
saying, even if that’s not what you personally hold as your ship building.”
dents, GTI is seeing interest percolate in other disciplines too
point of view. We found that students will tend to argue
— starting with the school of business, which wants to use the
that point of view more. What we’ve heard is, ‘I don’t nec- Dian Schaffhauser is a senior contributing editor for
training as part of the orientation for new MBA students.
essarily agree with this guy and what he’s thinking, but I Campus Technology.
The resulting experience gives students a sense of vi-

2018
A Mobile Guide to Library Resources

St. John’s University’s BKFNDr app uses beacon technology, location coordinates and detailed mapping to
help students find the right books on the library shelf.
off-the-shelf or proprietary software and is completely tai-
Category: Student Systems & Services lored to the St. John’s environment. It features full catalog
Institution: St. John’s University integration, so that students can move directly from search-
Project: BKFNDr Mobile App ing the library catalog to finding the items on the shelf.
Valeda Dent, dean of St. John’s University Libraries, had
Project leads: St. John’s University Libraries
previously worked on a project involving RFID technology
Web & Emerging Technologies team
for wayfinding at another university. But with RFID, every
Tech lineup: Apple, Ionic Framework,
item has to have a tag, she said, which makes the project
Radius Networks
labor-intensive and expensive.
Instead, the Emerging Technologies team in the library
IT IS A DIFFICULT FACT of life for university zeroed in on a “proximity” model, using beacons to get stu-
libraries that circulation statistics for print materials have dents close to the resource they are looking for. “It is more
been steadily declining, despite the fact that there are a cost-effective, and deploying the beacons is much easier
lot of print materials that students would find useful. than RFID,” Dent said. “If your collection moves, you don’t
Determined to see if a novel approach to locating materi- have to replace the beacons; you can just reprogram them
Photos: St. John’s University

als could have an impact on this trend, St. John’s University from your mobile device.”
Libraries (NY) created its own wayfinding app that takes In a nutshell, here is how St. John’s BKFNDr mobile app
advantage of beacons to cut down on the amount of time works: Students download the app onto their mobile de-
students spend wandering the stacks looking for books. vices from the Android or iOS stores. (Students are also
The BKFNDr project was built from the ground up with no prompted to make sure that they have Bluetooth enabled.)4 St. John’s BKFNDr app

2018
In the library, students can search the library catalog via

the BKFNDr app. Once they select the material they wish
to locate on the shelves from the search results, they follow
indicators on the screen that guide them to the shelf where
the item is located. On the student’s screen, a detailed map
of the floor and the bookshelves provide the backdrop. The
student appears as a blue dot and the item he or she is
looking for as a red dot. As users move toward an item, their
progress is simulated on the screen, so they know whether
they are getting closer to the item or going in the wrong di-
rection. Once they locate the item, they can check it out on
their mobile devices via the library’s book check mobile app.
The project began in 2017, and after several months of
testing is now up and running on St. John’s Queens Cam-
pus, with implementation on the Staten Island Campus slat-
ed for Fall 2018.
The Emerging Technologies group is made up of library
faculty and staff, some with IT backgrounds and others
with a user experience orientation. “We also worked with
a mobile developer whose background is in GIS technolo-
gy,” Dent said. “It was the perfect combination. Wayfinding
is dealing with geography and where things are in space.
He helped us conceptualize the technology architecture,
while the team here focused on the user experience and
the functionality.”
Although there are many options for beacon hardware,
St. John’s chose Radius Networks’ Rad Beacons for afford-
Web & Emerging Technologies team members (left to right) Valeda Dent, Caroline Fuchs, ability, the variety of beacon hardware available and well-
Shilpa Karnick, Ben Turner and Heather Ball supported configuration apps.4

2018
The university chose Apple’s iBeacon software app to display as a student is searching for a book.
over other vendor offerings because the protocol The initial student response to the rollout has
was easiest to implement, noted Dent. “We went been very positive, Dent said. “Students appreci-
with this product because of its dashboard — the ate that this task is now supported by technology.”
idea that it is very simple to reprogram a beacon that She expects an initial spike in use because of the
needs to be moved and any one of us can do it. We novelty aspect. “When it levels off, we hope to see
don’t have to be a developer to figure out how to do an increase in circulation.” To sustain usage, the li-
it. The other products weren’t at the same level as brary plans to work with faculty members. “If they
far as user experience from the administrative end.” suggest that students use the app in a syllabus, for
Web & Emerging Technologies team member
Programming was done using the Ionic Frame- instance, the connection to coursework is more ap-
Ann Jusino
work, a free, open source, multi-platform software parent than if the library just advertises a new app.”
development kit for mobile applications. The BKFINDr app is not a stand-alone project. It
One challenge the design team ran into involved was designed to be implemented as a package with
tweaking the sensitivity and placement of the bea- two other mobile apps developed to help students
cons. The placement on library bookshelves had to in the library. One, called InQuery, helps students
be carefully designed so that users would not get use library resources to write research papers; the
conflicting location notifications. To address this other is a mobile book checkout app. “With these
problem, St. John’s created an algorithm to control three apps, students can complete the process of
the variability of beacon signal strength. The algo- finding a resource, getting the resource and leav-
rithm allows for the weighted total of signals emitted ing the library,” Dent explained. “It simulates in the
within a certain timespan to be used as an indicator digital space those three actions that most of our
of the beacon likely to be closest to the user. This users take at some point.”
means that the user is far more likely to receive the The three apps are part of a larger strategy to move
most accurate location notification. “We don’t want toward an environment that is mostly mobile. “As we
students walking into a space and getting pinged uncover additional services that can be mobilized,”
from two different beacons,” Dent said. Dent said, “that is what we are aiming to do.”
The project team also had to work with develop-
ers of the library catalog, which was built using open David Raths is a freelance writer based in Mobile developer Kiichi Takeuchi
source tools, to pull the correct metadata into the Philadelphia.

2018
Making E-Textbooks More Interactive

Columbus State Community College created a multimedia e-book for English composition students that
reduces textbook costs and reimagines the ways learners engage with course material.
Category: Teaching and Learning

Institution: Columbus State Community College
Project: “iComp: A Guide to First-Year Writing”
Multi-Touch iBook
Project leads: Deb Bertsch, professor, Don Bruce,
associate professor, Rebecca Fleming, associate
professor, Nick Lakostik, associate professor,
Jason LaMar, supervisor, Instructional Technology
Innovations (Digital Education and Instructional
Services)
Photos: Columbus State Community College

Tech lineup: Adobe, Apple
E-TEXTBOOKS MADE UP of open

educational resources can greatly alleviate the cost of
students’ course materials, yet many open source
textbook efforts are specific to STEM courses. The
majority of OpenStax’s library of free textbooks, for CSCC’s project team (left to right): Jason LaMar, Don Bruce, Nick Lakostik,
example, focuses on science and math topics. So in Rebecca Fleming and Deb Bertsch

2018
2015 when a team of faculty members and instructional both complement and supplement the text, the authors cre-
designers at Columbus State Community College ated videos, interviews, animations, photo galleries, virtual
(OH) began looking for a low-cost textbook option for the spaces, interactive objects and quizzes, and links to other
school’s online first-year English composition course, resources and readings on the web.
they opted to create their own. One goal was to help students see the real-world appli-
Three years later, CSCC’s “iComp: A Guide to First- cations of the writing skills they are learning. For example,
Year Writing” Multi-Touch iBook has completed a two- the project team linked to sites such as NPR’s StoryCorps
semester, seven-class pilot phase and is now being rolled and created activities around them so students can see
out to four courses. According to the project team, the book how people develop and use narratives for varied academ-
eliminates the need for traditional textbooks and re-frames ic, professional and personal purposes.
the ways students engage with course material. While it is Before setting out to create an interactive textbook, the
important that students are saving money, the hope is that CSCC team looked at existing attempts at composition e-
the innovative curriculum design will increase student suc- books and were not impressed. “They were static,” LaMar
cess and retention. said. “They were like glorified PowerPoint presentations.”
“We wanted to have the textbook be something stu- But he added that creating an e-textbook for composition
dents are constantly interacting with as a means of doing does present thorny challenges. In STEM fields, there is
the work, not a supplementary thing,” explained Nicholas objective content to be learned. This project involved con-
Lakostik, an associate professor of rhetoric and composi- cepts that were more subjective and contextual.
tion and one of the four authors of the book. The first pilot group was made up of high school
Composition class is about reading and writing, but students getting dual credit in community college. “We
the iBook allows students with different learning styles to have a facilitated model with students doing work in an
engage with the material, noted Jason LaMar, supervisor online shell,” Lakostik explained. “An instructor at our cam-
of instructional technology innovations in the Digital Edu- pus is the instructor of record, and an instructor in their CSCC’s iComp e-book
cation and Instructional Services division. “There are a lot high schools serves as a facilitator and gives students
Own Apple Device” (BYOAD) sections in order to access
of video clips and audio segments, as well as interactive feedback.”
the e-book.
pieces that are tactile,” he added. “Tapping into all those CSCC next integrated iComp into its distance learn-
For the upcoming semester, CSCC is changing the way
learning styles was a huge benefit of the platform.” ing courses and created a full 16-week course and as-
it advertises the course sections using the iComp book.
The iComp e-book is organized so that each chapter signments in the Blackboard learning management sys-
“We had students who had no idea they had signed up
leads students through a specific type of essay writing. To tem. Students register for specially designated “Bring Your
for an Apple class,” LeMar said. For the fall, the BYOAD
2018
classes will be the first four sections listed with a big font and we wanted to see it through and
that says an Apple device is required. Another goal is to have enough time to do it the way we
develop a blended modality version of the course (an on- wanted to do it.”
line course with required real-time, face-to-face sessions). From the instructional design side,
iComp was created in Apple’s iBooks Author, with tools iComp was an interesting project be-
such as Adobe’s Premiere and After Effects used to en- cause it was the only e-book the team
hance and edit video clips and Apple’s Keynote used to had worked on that involved four au-
create interactive widgets. thors, each with their own chapter
The project team acknowledged that there are pros and own unique voice, LeMar said.
and cons to developing in an Apple-only environment. “The But both the authors and design-
overarching con is that you can only engage on a Mac or ers described being surprised by the
iOS device in the fully interactive way,” LeMar said. And the amount of work it took to see some
advantages? “Basically everything else,” he said. “There of the digital learning objects from
is not a better e-book development platform out there. concept to completion. The process
Nothing else allows you to incorporate audio and video so included composing multiple drafts of
seamlessly,” he added. “It has great built-in features such scripts and storyboards, searching for
as a popup glossary.” licensed images, recording audio and
The college is still working through whether to remain video, and editing and combining raw
The iComp e-book features interactive widgets, videos
Apple-centered or become more device-agnostic. footage.
and other multimedia elements.
The project required the e-book authors and instruc- Now CSCC, which had never
tional technology staff to work through several issues on before published a book, is working
ing also may be difficult. “We try to have them be reflective
the fly. There were questions about permissions, intellec- through other logistical issues. The team’s intent is to have
about their work. When they submit commentary about the
tual property and royalties. “The biggest one for us was the iComp book available in the Apple iBooks store this
challenges they faced, what they learned and their writing
realizing that writing a textbook is different than writing an autumn. It is not clear what the price point is going to be
process, we can glean a bit from that,” Lakostik said. “We
assignment or course notes,” Lakostik said. “Working with or whether it is going to remain free for students. “We are
did surveys of students at the midterm and end of semester
the instructional designers, we had to become the subject- working through the nuances of requiring it for a course,
and asked if this was helping their writing. The results were
matter experts and get their help in how best to explain the and what it means for financial aid and for the bookstore,”
positive, but it was a small sample size.”
concepts. We had to negotiate roles and advocate for the LeMar said. “There are a lot of moving parts.”
importance of the project. It got changed several times, Assessing the impact of the iComp book on student writ-
David Raths is a freelance writer based in Philadelphia.
2018
Working Together for Quicker, Easier Captioning

Kennesaw State University collaborated with its captioning vendor to develop a better solution
that faculty would actually use.
Category: IT Infrastructure and Systems

Institution: Kennesaw State University
Project: Working with Vendors to Create a Custom
Captioning Solution
Project lead: Jordan Cameron, assistant director of
academic web accessibility
Tech lineup: Ceilo24, Kaltura
KENNESAW STATE UNIVERSITY (GA)

faced a challenge common to many universities: explosive
growth in the number of online courses it offered and no
easy and affordable way to scale up the closed captioning
Photos: Kennesaw State College

required to make all the course video and audio files fully
accessible to all students.
With its previous captioning processes proving unsat-
isfactory, Kennesaw partnered with a vendor to develop a
solution that provides speedy machine-generated captions Project team members (left to right): LaKesha Ross, Randall Dean,
and an embedded editor that allows faculty to do more of Veronica Trammell and Anushua Poddar

2018
the captioning in a self-service mode. However, bersome. “We were having a hard time getting
that level of faculty involvement came with anoth- people to implement something that is federal
er requirement: making the solution easier to use. law,” Cameron added.
“My mantra was always if it is going to be more The legacy solution also required a substan-
difficult than YouTube, we don’t want it,” said Jor- tial lead time for captioning while courses were
dan Cameron, assistant director for academic being created. “As faculty were developing a new
web accessibility. “We kept working on usability online course for the next year, we would advise
with the vendor, and they were very responsive.” them to do it six months in advance because it
Kennesaw, which has more than 1,100 online was going to take us a long time to get the videos
courses in 70 fully online programs, had previ- captioned,” she said. “We hated to do that.”
ously been using a speech-to-text appliance for The university realized it needed a solution to
machine-generated captions that student assis- meet the following needs:
tants would clean up and return to faculty. The pro- • Reduce the number of steps faculty must
cess involved no fewer than 12 steps on the part of take to get videos captioned;
faculty, many of them quite time-consuming. “We • Allow faculty to request machine-generated
want to meet the needs of students and be in line captions that they can edit;
with federal guidelines,” Cameron said, “but we • Allow faculty to request professionally cap-
just could not handle the volume anymore with tioned files; and
our old systems.” • Remain within the prescribed budget.
There were other problems with the legacy Cameron worked with a project team that
solution. First off, it required a huge amount of included Veronica Trammell, executive director
server space to maintain. Kennesaw couldn’t do of learning technologies, training, & audiovisual
any cloud storage with it, and no other vendor outreach, as well as instructional designers who
could partner to work on the captioning. “Every gave input on what the faculty members need
bit had to be done here with our student assis- and want. They also studied what others in higher
tants, who are limited to working 20 hours per education, such as the University of Minnesota
week,” she said. Even with five student assis- system, had done to address the issue.
tants, it took a long time to return files to faculty “We realized we wanted to make sure our
Veronica Trammell
members, who found the whole process cum- system gave the faculty opportunities to work on

2018
their own captions if they wanted to,” Cameron of Education and the National Association of the
said. “Also, we couldn’t afford to do every cap- Deaf. “We gave them a copy of the guidelines
tion for our faculty, so we needed a system that and said we need what you are doing to conform
would give us flexibility and more self-service to these standards,” Cameron recalled. “They
functionality.” edited their settings to align with that.”
Because Kennesaw uses Kaltura Media The new solution went live in 2017, and now
Space for campus video storage, it chose to work more than 30 campuses in the University Sys-
with a company called Ceilo24, whose solution tem of Georgia have the offering available to
was compatible with Media Space. “We went them. “When they saw how well it worked, the
with the company with the lowest price that was university system said we can give the rest of the
willing to build the features we wanted,” Cam- universities in the system the opportunity to buy
eron said, adding that Ceilo24’s solution required this as well,” Cameron said.
some changes before it would meet Kennesaw’s Cameron noted that faculty members have in-
needs. “We were honest with them and said it creased their requests for professional caption-
was not going to work for us [as is]. There were ing as well as do-it-yourself captioning since the
several problems with it. It was difficult to use.” new system was deployed. “Our Kaltura usage
But she gives the company credit for being will- has gone up so much that we are paying a lot
ing to make necessary changes. “I think they ap- more,” she said, “but it is worth it to know our
preciated that it was making their product better.” videos are being captioned and more than that,
One of the benefits of the solution they co- the faculty is actively thinking about ways to meet
developed is that faculty do not have to down- the needs of diverse learners. That is the big-
load and upload files. They can create, edit and gest benefit from this — that they are engaged
share videos directly in the captioning environ- in these conversations and making sure their in-
ment. They also can create and edit caption files struction is encompassing all students. Those
as well. conversations were not happening on the same
Kennesaw also requested that Ceilo24 scale before this project.”
change its captioning to adhere to the DCMP
(Described and Captioned Media Program) David Raths is a freelance writer based in
Jordan Cameron
specification, a project of the U.S. Department Philadelphia.

2018
OUR WINNERS
Advanced Cyberinfrastructure
Tech lineup: Ceph, Dell, MathWorks, OpenStack,
Red Hat
Look for in-depth profiles of each Impact Award honoree in our next few issues. Universidad del Sagrado Corazón
Project: Hurricane Maria Disaster Recovery
TEACHING & LEARNING Columbus State Community College
Project lead: Gilberto J. Marxuach Torrós, president
Project: “iComp: A Guide to First-Year
The University of Texas Tech lineup: Amazon Web Services, The College
Writing” Multi-Touch iBook
at El Paso Board, Dynamic Campus, Microsoft, Moodle
Project: Tech-E Outreach Program Project leads: Deb Bertsch, professor, Don Bruce,
associate professor, Rebecca Fleming, associate professor,
Project lead: Michael T. Pitcher,
Nick Lakostik, associate professor, Jason LaMar, supervisor,
director, academic technologies
Instructional Technology Innovations (Digital Education and
Tech lineup: 3DPrinterOS, Apple,
Michael T. Pitcher Instructional Services)
Ozobot, Raspberry Pi, Ultimaker
Tech lineup: Adobe, Apple
North Carolina State University
Project: GlobalVR: Teaching Cultural Competencies
Through Virtual Reality
IT INFRASTRUCTURE
Project lead: Ilin Misaras, assistant director, Global AND SYSTEMS After Hurricane Maria, Universidad del Sagrado Corazón turned every
Training Initiative Kennesaw State University available space into classrooms, including porches, terraces, porticos,
open spaces and hallways.
Project: Working with Vendors to
Tech lineup: Adobe, GoPro, Kolor, Moodle, Oculus,
Create a Custom Captioning Solution
Samsung, WondaVR
Project lead: Jordan Cameron,
STUDENT SYSTEMS &
Hillsborough Community College assistant director of academic web accessibility SERVICES
Project: Redesigning College Algebra: Delivery, St. John’s University
Tech lineup: Ceilo24, Kaltura
Support, Results Project: BKFNDr Mobile App
Project lead: Misty Vorder Bruegge, Indiana University
Project lead: St. John’s University Libraries Web &
math instructor Project: Jetstream: A Cloud System Enabling Learning in
Emerging Technologies Team
Higher Education Communities
Tech lineup: Apple, McGraw-Hill Education, Tech lineup: Apple, Ionic Framework, Radius Networks
Pearson, Promethean Project lead: David Y. Hancock, program director,

2018
Maryville University Southern Connecticut State University

Project: Enterprise Application Project: Educational Intelligence: How One University
Solution for Yield Uses Data to Improve Student Outcomes
Project lead: Kathleen Lueckeman, Project lead: Michael Ben-Avie, Interim Associate
chief innovation officer Vice President for Institutional Effectiveness
Tech lineup: Huron Consulting Tech lineup: Digital Measures, IBM, Snap Surveys,
Kathleen Lueckeman
Group, Salesforce.org Watermark
ADMINISTRATION EDUCATION FUTURISTS Drexel created an online resource that showcases leading technologies,
practices and research in virtual education.
Georgetown University
Project: Georgetown 360 Drexel University
Project lead: Linda Buckley, assistant vice president, Project: Virtually Inspired
administrative applications Project Leads: Susan C. Aldridge, president, Drexel
Tech lineup: Affinaquest, Appirio, Conga, University Online, and Marci Powell, project director and
DocuSign, Emma, ForceAmp, MuleSoft, Salesforce.org, researcher, Virtually Inspired, CEO/president, Marci Powell
Wealth Engine & Associates, and chair emerita and past president, United
States Distance Learning Association
Tech lineup: Adobe, GoDaddy, MailChimp,
At Washington College, students become curators, creating AR-enhanced Seer Interactive, WordPress
museum exhibits and more.
University of Oxford Saïd Business

Washington College School
Project: Augmented Archives Project: The Oxford HIVE: Hub for International
Virtual Education
Project leads: Heather Calloway, archivist and special
collections librarian, and Raven Bishop, instructional Project lead: Mark Bramwell, CIO and director of
technologist professional services

Georgetown created an enterprise-wide CRM system that offers lifelong
engagement for all constituents. Tech lineup: Apple, Aurasma (now HP Reveal), Tech lineup: LG, Sennheiser, SyncRTC, VDO360,
Blabberize, CamScanner, Microsoft, Pro Cyc, YouTube Vogel’s Professional Solutions

Coverage of our 2018
2018 Stay Tuned… Impact Award honorees will
continue in our next issue.
OUR JUDGES
Entries were reviewed by our Impact Awards Judging Committee, a group of higher ed tech leaders, many of whom are
former recipients of the Campus Technology Innovators Award. Judges did not review entries from their own institutions.
Final winners were chosen by our team of editors.
Jill Albin-Hill Ed Chapel Andrew Phelps

Vice President for Information Senior Vice President Professor and Director, Center for
Technology NJEDge.Net Media, Arts, Games, Interaction and
Dominican University (IL) Creativity (MAGIC) and MAGIC Spell
Daniel Christian Studios
Judith Boettcher Instructional Services Director Rochester Institute of Technology (NY)
Consultant, Author and Analyst Western Michigan University Cooley
Designing for Learning Law School Raymond Uzwyshyn
Director, Digital Services and
Kyle Bowen John Fillwalk Collections
Director of Education Technology
The Pennsylvania State University
Director, IDIA Lab
Senior Director, Hybrid Design
Texas State University Libraries
Call for Entries
Robert Bramucci
Technologies Ellen Wagner Are you making an impact with
Vice Chancellor, Technology and
Ball State University (IN) Visiting Professor
George Mason University College of
technology in higher education?
Learning Services Mark Frydenberg Education and Human Development
South Orange County Community Senior Lecturer of Computer and
We want to know about it!
Chair The 2019 Campus Technology Impact Awards
College District (CA) Information Systems IEEE ICICLE Learning Engineering
Director of the CIS Sandbox call for entries is now open.
Lois Brooks and the Professions SIG
Bentley University (MA) Nominations Due by April 15!
Vice Provost for Information Services Christopher Wessells
Oregon State University James Maraviglia Vice Provost and CIO
Vice Provost, Enrollment Development
Tilanka Chandrasekera University of San Diego (CA)
Cal Poly-San Luis Obispo
Assistant Professor, Design
Oklahoma State University Pam McQuesten For more information, go to
CIO
Beloit College (WI)
campustechnology.com/impact.

Graphic Farm/Shutterstock/CT Staff
THERE IS A HUGE ARRAY of technologies involved

in the business of higher education — from back-end administrative
systems to hands-on tools in the classroom. And no matter what the
product category, everybody seems to have a favorite. For the fourth
year running, we’ve asked our readers to vote on the best tech in use at
their institutions — here’s what they told us. 4

2 018 R E A D E R S ’ C H O I C E AWA R D S
Most Valuable in
the Institution This Year WHO VOTED FAVORITE TECHNOLOGIES
Our 2018 Readers’ Choice Awards polled 307 respondents CURRENTLY USED
across a variety of higher education roles and institutions.
Platinum: Guidebook Our survey asked, “What are your three favorite technologies
The breakdown of job categories:
What readers said: “Guidebook allows us to that you currently use in your capacity as an education
host conferences, training sessions and move-in day 49.5% Administrators professional?” Here’s how our readers’ responses ranked:
processes. It gives us the ability to communicate with our 14.3% Faculty

students and allows updates easily and quickly when there
are changes to the schedule.”
17.6% IT staff
5.9% Consultants
(not employed by vendors)
1
2
“Through our Guidebook mobile app, we’ve been able to
connect with families 24/7 and provide them the resources 3.4% AV specialists
they crave in the palm of their hand.” 1.0% Library/media specialists
8.1% Other
Gold: Terra Dotta
What readers said: “Terra Dotta, because
And the breakdown of institution types:
54.7% Public
3
4
it is a great tool for online applications for the
30.0% Private nonprofit
Study Abroad office.”
“We’ve had the Terra Dotta software for a while, but
9.5% Private for-profit
5.9% Other post-secondary
5
added new features including AlertTraveler. It is such a
critical part of our operations in keeping track of all of our
Respondents didn’t necessarily vote in every category.
travelers and supporting them quickly and effectively.” 4 (tie) Adobe Creative Cloud

Learning Management Systems Enterprise Resource Planning Student Response Systems

& E-Learning Platforms & Classroom Engagement
Platinum: Ellucian
Platinum: Blackboard Learn Gold: Oracle Platinum: Kahoot
Gold: Instructure Canvas Gold: i>Clicker
Silver: Moodle Constituent Relationship Silver: Poll Everywhere
Management
E-Portfolios Lecture Capture
Platinum: Salesforce
Platinum: Instructure Canvas Gold: Ellucian Platinum (tie): Blackboard and Panopto
Gold: Blackboard Learn Silver: Oracle Gold: Google Hangouts
Silver (tie): Kaltura and
Other Instructional Tools Student Success/Retention TechSmith
Platinum: Grammarly Platinum: Blackboard Projectors

Gold: ArcGIS Online Gold (tie): Ellucian and Starfish by Hobsons
Silver: Learning.com Silver: Campus Labs Platinum: Epson
Gold: Sony
Student Information Systems Content & Website Management Silver: Hitachi4
Platinum: Ellucian Platinum: WordPress

Gold: Oracle PeopleSoft Gold: Drupal
Silver: Blackbaud LOOKING BACK 
Check out the 2017 Readers’ Choice Awards to see
how the rankings compare to this year’s winner list.

Interactive Captioning Tools E-Learning Authoring

Whiteboards, Displays,
Flat Panels & Kiosks Platinum: YouTube Platinum: Adobe Creative Cloud
Gold: Adobe Premiere Pro Gold: TechSmith Camtasia
Platinum: Smart Technologies Silver (tie): 3Play Media and TechSmith Camtasia
Gold: Samsung Media Tablets
Silver: Epson Classroom Presentation Software
Platinum: Apple iPad
Videoconferencing & Platinum: Microsoft PowerPoint Gold: Samsung Galaxy Tablets
Web Conferencing Gold: Prezi Silver: Dell Venue
Silver: Google Slides
Platinum: Zoom Chromebooks
Gold: GoToMeeting Office/Productivity Suite
Silver: Skype Platinum (tie): Dell and Google
Platinum: Microsoft Office/Office 365 Gold: HP
Virtual Classroom/ Gold: Adobe Creative Cloud Silver: Acer
Meeting Software Silver: Google G Suite
Windows Tablets
Platinum: Zoom Multimedia Authoring Suites
Gold (tie): GoToMeeting & Creative Software Platinum: Microsoft Surface
Silver: Blackboard Collaborate Gold: Dell
Platinum: Adobe Creative Cloud Silver (tie): HP and Lenovo4
Gold: Apple Creativity Apps
Silver: Ubuntu Studio

Convertible Notebooks/ Wireless Access Points & Hotspots

2-in-1 Notebooks
Platinum: Cisco
Platinum: Dell Gold (tie): Netgear and Aruba Networks/HP
Gold: Lenovo Sliver: Ruckus Wireless
Silver: HP
Mobile Device Management
Notebooks
Platinum (tie): Google and AT&T
Platinum: Apple Gold (tie): Sprint and Lightspeed Systems
Gold: Dell
Silver: Lenovo Firewall Hardware/Appliance
Virtual Desktops & Thin Clients Platinum: Cisco

Gold: McAfee
Platinum: VMware
Gold: HP Thin Client Antivirus Tools
Silver: Citrix
Platinum: ESET
3D Printers Gold: Avast
Platinum: HP Emergency Notification Services

Gold (tie): Stratasys MakerBot and Tinkerine Ditto
Platinum: Terra Dotta
Gold: Campus Alerts
Silver: Blackboard Mass Notifications

C-Level View
Data Analytics and Student Advising:
Creating a Culture Shift
Understanding campus culture is key to Syracuse University’s “Orange SUccess”
initiative, an effort to overhaul the use of data analytics for student advising and
improve outcomes across the institution. By Mary Grush
Throughout higher education, data By nature, an initiative of this type is Srinivas: Student advising has always student advising we are asking them to do.
analytics is playing an increasingly built on the latest technology. But for been considered the linchpin of retention,
important and game-changing role in Syracuse, technology is always looked a critical area for higher education CT: So is there more of a focus now
student advising. Campus leaders are upon as a path to a solution, not a driver institutions. And our retention gurus have on data analytics in higher education,
looking for successful models as they of change in itself. held for years that it’s important that a since it’s finding a niche in student
work to make the most of data analytics Here, Campus Technology asked student’s adviser is one of the key people advising?
in their student advising programs. Kalpana Srinivas, the university’s director they build a relationship with.
Syracuse University (NY) provides of retention for Academic Affairs, how Data analytics may seem to be a more Srinivas: The overall picture of data
such a model. In alignment with Syracuse streamlined the process of recent phenomenon, but it’s now over 10 analytics in higher education has taken
its 2015 academic strategic plan, advising across all schools and colleges, years since Educause began publishing shape mostly in the past five years, and
Syracuse conducted a university-wide and why understanding campus culture articles suggesting that if colleges and the scholarship on this topic has really
overhaul of its advising practices. was central to her team’s change universities can place more and better exploded recently. Linking data analytics
Its “Orange SUccess” initiative would management strategy as the initiative information into the hands of a greater with student advising and the science
implement a new, centralized student analyzed all the underlying business number of people, this enables better of that is a relatively new phenomenon:
advising system, provide intrusive processes across the entire university. decision-making. Even though higher education has been
advising, improve student persistence, These two factors together became the collecting data on students for decades,
and enable the sharing of data Campus Technology: Where are we crux of our understanding of how important especially via student information
seamlessly across all schools and now, in higher education’s adoption of it is to get critical information into the hands systems, most of that data has not been
colleges. data analytics in student advising? of advisers, so that they can do the holistic used to its full potential.4

C-Level View
Concurrently, there has been increasing pressure to making in many areas, especially advising. Pen-and-paper and Excel worksheets — where good
promote timely degree completion and increase student Always keep in mind, though: It’s not the technology — it’s data often goes to die — will ultimately reveal this fact to
success and graduation rates. We know that student success the people. institutions. They will find out that they are in need of real
can be improved when students, faculty and staff are on the change. We can’t just hold on to what has worked in the past.
same page. How can we achieve that? It’s possible when we CT: How do the vendors participate in this area of data And it’s only through the enterprise systems, where
leverage data-informed decision-making in student advising. analytics and student advising? everybody is on the same page, and where the enterprise
system serves as a hub of information that can move things
CT: Is data analytics becoming established as a Srinivas: The vendors we’ve worked with, and many of real time, that students will get the support they really need
technology that higher education can use to solve our those we’ve talked with, have explained to us that their today — before they feel overwhelmed.
problems? development is grounded in retention research. They are
well-informed about it and have some very good guidance Grush: In general, how is higher education doing
Srinivas: Well, that’s not the whole picture, of course. In to give us, too. So that has been very promising for with managing these changes? How did your team at
higher education, we do feel the need to work smarter Syracuse as we work with our vendor, Hobsons, and its Syracuse manage change?
and to break down the silos across our institutions. The Starfish product. (Starfish enterprise Connect and Early Alert
impact of data analytics in solving some of these problems tools are hosted for the university as SaaS.) Srinivas: Even though the record on delivering results is still
can be huge, and its application in student advising is not very good according to our change management gurus,
impressive. But, we have to remember that the technology CT: Typically, are higher education institutions “ready” there is still reason to press for change. What institutions
is not what’s driving the improved utilization of data for for change in these areas? need to do is embrace change management principles, as
hypothesis-driven data mining. Such initiatives are actually we did at Syracuse. Among other change management
guided by communities of practice — communities within Srinivas: Technology has revolutionized higher education. strategies, our team used John Kotter’s 8-Step Process
higher education, such as NACADA [National Academic We’ve all seen this happen over the past several years. for Leading Change (1996) to increase acceptance and
Advising Association], which in 2016 published a guide to So now, many institutions are stepping up and leveraging adoption on campus.
implementing data-informed advising. advising systems to support students with early alerts and And as we made the transition from pilot to a full campus
So, given research-based approaches to the science online scheduling, by integrating their SIS data. rollout, we continued to focus on the “why of the what” in
of data analytics, technologies have evolved to help The fact, though, is that institutions must be ready for order to win both hearts and minds as we worked for a shift
as higher education conducts data-informed decision- change now. Working in silos is just not effective anymore. in culture on campus. We implemented our Orange SUccess

C-Level View
initiative in a way that would inspire, create, and maintain trust. Upon his inauguration back in 2014, Chancellor the learning, counseling, engagement and development of
And that’s a strategy for the long term. Syverud had put in place a “Fast Forward” exercise to the whole student. We’ll continue our strong collaboration
examine the status quo. It revealed a need for more of Academic Affairs with ITS, as we maintain our ongoing
CT: So addressing campus culture was central to your systematic data about academic progress. We involved work with all our collaborators across campus.
initiative. faculty, students and staff, from all schools and colleges,
to consider the importance of creating an enterprise-wide CT: What has been most impactful, when you look
Srinivas: Yes, and culture is not one aspect of the game system for the future. back at the cultural changes you’ve seen?
… it is the game. So, we need to understand what our So I could say, we involved everyone as our partner.
university stands for: What are our values? We created shared goals to improve student success on Srinivas: Our work has created both a cultural change and
At Syracuse, students are our highest value. We are trying campus, and we built a guiding coalition. We emphasized cultural accountability. As we all know, accountability is a
to serve our students. Our chancellor and president, Kent enterprise benefits over departmental tradeoffs. measure of, or even the equivalent to, program effectiveness.
Syverud, has a very good mantra that we like to display And as for our implementation team, Academic Affairs So an increase in accountability is what I’d want to point to.
as a sign on our desks, saying: “And this would be good worked hand-in-hand with Information Technology Services — But we have time ahead to measure our effectiveness. We
for students because?” So, we ask ourselves how any the backbone of any technology implementation — as equal don’t want to jump the gun in terms of what we claim to be
implementation that we do brings value to our students. partners, to kick off Orange SUccess by January 2016, have it success. In reality, we are still early in our implementation
up and running for all undergraduates by Fall 2016, and then cycle, because we have only had the system running for five
CT: How did you learn from the cultural history of your available for all graduate and law students by Spring 2017. semesters, including the pilot.
campus as you approached your Orange SUccess We are working with our institutional research group to ask
initiative? Where did you look, and who did you ask? CT: Going forward, what is your most challenging goal the right questions that may give us reasonable measures of
And how did you form your team? and your approach to achieving it? success and of Orange SUccess’s impact on students.
The technology we implemented is both high-tech and
Srinivas: We had numerous conversations across campus Srinivas: That’s a really big, far-reaching question. We high-touch. But we still have to reflect, again and again,
to learn from the history of earlier implementations — what are trying to build synergy and enhance collaboration that technology is only a tool that makes tasks easier for
had worked, yes, but especially what had not worked. Why between Academic Affairs and Enrollment and Student students. It’s the people who actually support the students.
had some implementations settled for a diluted version of Experience (which was called Student Affairs in the past). That has to be in the DNA of the system. We’ll find out. We
performance? Which systems had low adoption rates? We want to advance a robust and seamless approach to still have so much to do, ahead of us.

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vol. 32 no. 1 campustechnology.

com October/November 2018

10 | 3 GOOD REASONS TO HIRE

24 | HOW AGILE PROJECT

47 | 2018 READERS’ CHOICE

2 | LOGIN What to See at Educause 2018

What to See at Educause 2018 Rhea Kelly

2 CAMPUS TECHNOLOGY | October/November 2018

BETTER ONLINE SUPPORT. A new

3 CAMPUS TECHNOLOGY | October/November 2018

CYBERSECURITY ED IN DEMAND. ADVOCATING FOR OER. Lumen

Shape the Future of

The new Blackboard Mobile Ordering App

Salesforce.org has made a number of updates

5 CAMPUS TECHNOLOGY | October/November 2018

When Faculty Design

INDIANA UNIVERSITY’S Mosaic Initiative, a program

6 CAMPUS TECHNOLOGY | October/November 2018

fellows chose the type of classroom in which they most

7 CAMPUS TECHNOLOGY | October/November 2018

In order to share the designs with the many stakeholders

8 CAMPUS TECHNOLOGY | October/November 2018

9 CAMPUS TECHNOLOGY | October/November 2018

3 Good Reasons to Hire an AV Consultant

TECHNOLOGY MANAGERS in higher education are

Have a nice day Photo / Shutterstock

10 CAMPUS TECHNOLOGY | October/November 2018

1) Keeping Contracts and Costs in Line

11 CAMPUS TECHNOLOGY | October/November 2018

Tanasan Sungkaew / Shutterstock

12 CAMPUS TECHNOLOGY | October/November 2018

FINDING A SILVER LINING IN THE CLOUD

RUNNING YOUR OWN DATA center and host-

PRODUCED BY: SPONSORED BY:

Untitled-1 1 10/1/18 11:03 AM

PRODUCED BY: SPONSORED BY:

Untitled-1 2 10/1/18 11:03 AM

7 STEPS TO CLOUD SUCCESS

PRODUCED BY: SPONSORED BY:

Untitled-1 3 10/1/18 11:03 AM

sion of your legacy software before making the move.

5) INTEGRATE AND CONFIGURE.

6) TEST THE SOLUTION.

7) PAY ATTENTION TO CHANGE MANAGEMENT.

PRODUCED BY: SPONSORED BY:

Untitled-1 4 10/1/18 11:03 AM

SUCCESSFUL CLOUD MIGRATION INVOLVES

FROM CUSTOMIZATION TO CONFIGURATION

PRODUCED BY: SPONSORED BY:

Untitled-1 5 10/1/18 11:03 AM

PRODUCED BY: SPONSORED BY:

Untitled-1 6 10/1/18 11:03 AM

What to Do About Contract Cheating

WHEN 13 UNDERGRADUATE engineering

Lifestyle Discover / Shutterstock.com

19 CAMPUS TECHNOLOGY | October/November 2018

21 CAMPUS TECHNOLOGY | October/November 2018

22 CAMPUS TECHNOLOGY | October/November 2018

23 CAMPUS TECHNOLOGY | October/November 2018

How Agile Project Management Can

24 CAMPUS TECHNOLOGY | October/November 2018

Agile Wins at GWU

“The key is applying the methodology to the right CONGRATULATIONS

10 | 3 GOOD REASONS TO HIRE

24 | HOW AGILE PROJECT

47 | 2018 READERS’ CHOICE