Professional Documents
Culture Documents
VERIFIED COMPLAINT
9. That, on May 30, 2018, which is still within the warranty period
of three (3) years an unexpected incident happened that fortunately did not
cost the lives of the Complainants. While the Complainants were going to
the Province of Antique, suddenly the car slow down that even if an attempt
of pumping of the gas cannot speed up the velocity and the car stopped
even the driver did not step on the brake;
11. That, upon arrival at their service area in Jaro, Iloilo City,
the technicians checked the vehicle and initially diagnosed it to be a
problem in transmission;
12. That, thereafter, the Complainants were referred to the
Service Maintenance Manager MR. ANUEL BONITE II, who promised the
Complainants that they will try their very best to repair the car with “ZERO
Billing” balance because the car is still under the three (3) year warranty
period;
14. That, the car was endorsed to FORD Iloilo for them to
diagnose what is the problem of the vehicle, to inform the complainants of
what are their findings and to apprise the Complainants of their presence
when the car will be opened so that they will really know what is wrong with
the car that has only 19, 340 kilometers mileage;
15. That, it took almost more than one (1) month that FORD
Iloilo informed the Complainants about the problem with the car. From May
30, 2018 until only July 2, 2018 that Mr. Bonite called the Complainants to
visit FORD Iloilo. Thus, on July 3, 2018, the Complainants visited them,
only to be informed that they have dismantled the transmission assembly
without our presence and they showed only pictures of damaged parts and
the expected prices of the broken parts. The picture is herein attached as
Annex “D” and form an integral part of this complaint;
30. That, any repair order slip or claim stub with small writings
and not well explained to the clients are misleading, fraudulent and done
with tricks and machinations for the client to just sign it without the benefit
of reading or understanding the nature thereof. It is said to be a contract of
adhesion and as such under the New Civil Code, any doubt should be
construed liberally in favor of the client and strictly against the imposing
agency;
PRAYER
Address of Counsel: