Professional Documents
Culture Documents
29 June 2017 The dissemination of a questionnaire was addressed to the 110 par-
ticipants of the previous REDCONLAB study [7], asking for the number of
http://dx.doi.org/10.1016/j.ajem.2017.07.031 PCT requested by ED clinicians and attended patients in ED for the year
2016. There were also asked for the price of a PCT test (reagent) and if
PCT demand was restricted.
References PCT requested per 1000 ED admissions was calculated and com-
pared between laboratories with restricted and with free availability
[1] Wright G, Causey S, Dienemann J, Guiton P, Coleman FS, Nussbaum M. Patient satis-
faction with nursing care in an urban and suburban emergency department. J Nurs
for PCT demand. The average reagent price was calculated. We also cal-
Adm 2013;43:502–8. culated how many PCT tests would have been not ordered if in labora-
[2] Chrystyn H, Small M, Milligan G, Higgins V, Gil EG, Estruch J. Impact of patients' sat- tories where the request was not restricted would have had the same
isfaction with their inhalers on treatment compliance and health status in COPD.
figures as the ones where it was, and the potential economical savings
Respir Med 2014;108:358–65.
[3] Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry through the average price of the reagent.
1988:25–36. All analyses were performed using SPSS Inc. for Windows, Version
[4] Taylor C, Benger J. Patient satisfaction in emergency medicine. Emerg Med J 2004;
21.0. (Chicago, SPSS Inc.). Descriptive statistics were generated for
21:528–32.
[5] Welch SJ. Twenty years of patient satisfaction research applied to the emergency de- test-utilization rates.
partment: a qualitative review. Am J Med Qual 2010;25:64–72. The difference between restricted-PCT group and free availability
[6] Pines JM, Iyer S, Disbot M, Hollander JE, Shofer FS, Datner EM. The effect of emergen- PCT group was calculated by way of a U Mann-Whitney.
cy department crowding on patient satisfaction for admitted patients. Acad Emerg
Med 2008;15:825–31. 65 laboratories participated in the study. In 8 (12.3%) laboratories
[7] Mowen JC, Licata JW, McPhail J. Waiting in the emergency room: how to improve PCT was not available for its request. PCT/1000 ED admissions in the re-
patient satisfaction. Mark Health Serv 1993;13:26. maining 57 laboratories was 21.89 (35.19). There was a dispersion of
[8] McNeill JA, Sherwood GD, Starck PL, Thompson CJ. Assessing clinical outcomes: pa-
tient satisfaction with pain management. J Pain Symptom Manag 1998;16:29–40. the indicator results (Fig. 1).
[9] Zolnierek KBH, DiMatteo MR. Physician communication and patient adherence to 32 (56.1%) laboratories conformed the free availability and 25
treatment: a meta-analysis. Med Care 2009;47:826. (43.9%) the restricted PCT availability group, showing lower request
[10] Chang BP, Sumner JA, Haerizadeh M, Carter E, Edmondson D. Perceived clinician-pa-
tient communication in the emergency department and subsequent post-traumatic
(7.5; 11.0 vs 32.7; 36.4) (P b 0.05). Fig. 2 shows the demand for PCT in
stress symptoms in patients evaluated for acute coronary syndrome. Emerg Med J both groups.
2016;33:626–31. 46 laboratories reported the price of the reagent. The average price
[11] Ong LM, De Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review
was 9.44$. Taking into account this reagent price 1,346,406$ were
of the literature. Soc Sci Med 1995;40:903–18.
[12] Williams S, Weinman J, Dale J. Doctor–patient communication and patient satisfac- spent in one year, to measure a total of 142,644 PCT requested from
tion. Fam Pract 1998;15:480–92. ED that attended a total of 4,692,340 medical admissions in one year.
[13] Stewart M, Brown JB, Boon H, Galajda J, Meredith L, Sangster M. Evidence on patient-
62,972 PCT tests could have been not measured if the demand in the
doctor communication. Cancer 1999;3:25–30.
[14] Lee RT, Ashforth BE. On the meaning of Maslach's three dimensions of burnout. J free availability group would have been the same as in the restricted-
Appl Psychol 1990;75:743–7. availability counterpart, with potential savings of 594,390$.
[15] Kahill S. Symptoms of professional burnout: a review of the empirical evidence. Can The cost benefits for the PCT request are still uncertain, especially in
Psychol 1988;29:284.
[16] Shanafelt TD, Dyrbye LN, West CP. Addressing physician burnout: the way forward. ED because there is much more variation in clinical evaluation and in
JAMA 2017. the decision to give antibiotics, as compared to the intensive care unit
[17] Bonde JPE. Psychosocial factors at work and risk of depression: a systematic review [4]. Clinical assessment in patients with suspected bacterial infection
of the epidemiological evidence. Occup Environ Med 2008;65:438–45.
[18] Turnipseed DL. Anxiety and burnout in the health care work environment. Psychol with low risk of sepsis may be variable, and therefore the clinical bene-
Rep 1998;82:627–42. fits of adding PCT to standard clinical practice are uncertain and also un-
[19] Spickard Jr A, Gabbe SG, Christensen JF. Mid-career burnout in generalist and spe- certainty remains around whether reductions in resource use [3,8]
cialist physicians. JAMA 2002;288:1447–50.
[20] McCarthy DM, Ellison EP, Venkatesh AK, et al. Emergency department team commu-
would be applicable to generalized ED clinical practice [4]. In fact the
nication with the patient: the patient's perspective. J Emerg Med 2013;45:262–70. lack of consistent scientific evidence together with the relatively high
[21] Koeske GF, Koeske RD. Construct validity of the Maslach Burnout Inventory: a critical test costs do not allow for the addition for PCT testing to standard clin-
review and reconceptualization. J Appl Behav Sci 1989;25:131–44.
ical practice without a clear guidance or protocol on its use [5].
However our results show that there is a high PCT demand, high ex-
penses and variable demand. In fact, in 12% of laboratories, the test was
Procalcitonin in the ED: A potential expensive not available for its request, and the request ranged from 0.8 to 305.7
over-request that can be modulated through tests per 1000 ED admissions. Also the money spent was high on a
institutional protocols test whose benefit of its use in ED is still not clearly demonstrated.
Our research also shows that vetting of restricted tests by applying gat-
ing policies works in the PCT test.
Our study results show that laboratory professional can promote and
Procalcitonin (PCT) first appeared as a test to find out if bacterial in- preserve the cost-benefit in PCT testing [5]. The study has certain limita-
fection and to decrease the number and duration of treatments [1] as tions. We do not know if PCT is appropriately requested in every patient
well as the length of hospital stay [2]. Also benefits in duration in Emer- because we have not reviewed every medical record to verify if clinical
gency Department (ED) were reported [3]. However further cost-effec- suspicion supports the PCT request. The calculated economic savings
tiveness studies for adults and children with suspected bacterial were on the basis of the reagent price without considering other costs
infection presenting to the ED, resulted in only a small quality-adjusted and may not apply to other settings, since our laboratories belong to
life years (QALYs) gain compared with standard clinical practice alone the Public Health Network.
[4]. Economic analysis was also not conclusive as the costs of unneces- In conclusion, there were high expenses and requests for PCT in ED.
sary tests were not included in the study [4]. Moreover ED is a setting The request was lower in such ED where the PCT request was restricted.
with much more variation in clinical assessment and also in the decision Significant economic savings could be achieved if the request in the lat-
to give antibiotics when compared to intensive care unit [4,5]. ter would approximate to those with restricted criteria for PCT demand.
Previous Redconlab studies have reported differences in laboratory
requesting patterns in ED [6]. The aim of the research was to study ED Competing interest
PCT request, total expenses, effects of restricted criteria for its measure-
ment and potential economic savings. None declared.
Correspondence / American Journal of Emergency Medicine 36 (2018) 134–168 159
Fig. 1. Dispersion of the ratio of PCT requests per 1000 ED admissions. Scattered plots showing the PCT/1000 ED admissions for each laboratory.
Fig. 2. Comparison of PCT/1000 ED admissions indicator regarding order. Boxplot for PCT/1000 ED admissions depending on the existence of PCT restrictions to be ordered.
160 Correspondence / American Journal of Emergency Medicine 36 (2018) 134–168