Professional Documents
Culture Documents
On
“Training and Development Program and Its
Consequences on Employee Performance”
Submitted To:
Mr. Swadip Bhattacharjee
Assistant Professor
Department of Management
University of Chittagong
Submitted By:
Mohammad Jewel
ID: 13302129
BBA 8th Semester
Department of Management
University of Chittagong
To
Mr. Swadip Bhattacharjee
Assistant Professor
Department of Management
Faculty of Business Administration
University of Chittagong, Bangladesh.
Subject: Submission of Internship Report
Dear Sir,
I shall be glad if you kindly accept this report and I am ready to explain anything to you
if you feel necessary.
Thank you.
Sincerely Yours,
………………………
Mohammad Jewel
ID: 13302129
BBA 8th Semester
Department of Management
University of Chittagong.
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ACKNOWLEDGEMENT
To ready a final report like this is never the work of anyone alone. The contributions of
many different people, in their different ways, have made this possible. Sincere gratitude
is hereby extended to the following people who never ceased in helping until this report
is structured.
Thank God for the wisdom and perseverance that he has been bestowed upon me during
this internship.
I would like to express my gratitude to my supervisor Associate Professor Mr.Swadip
Bhattacharjee for the useful comments, remarks and engagement through the learning
process of this internship, I also grateful to my coordinator Professor A.K.M Tafzal
Haque and our honorable chairman Professor Md. Sahidur Rahman for making such
an internship program.
Furthermore, I would like to thank the participants (employees of Independent Apparel
Ltd) in my survey, who have willingly shared their precious time during the process of
answering the questionnaire. I would like to thank my internship supervisor Syed
Motinul Hoq, who have supported me throughout entire process, both by keeping me
harmonious and helping me putting pieces together. I will be grateful forever for my
friends also who give me support and help me very much.
I am grateful to my father and mother who have provided me through moral and
emotional support in my life. I am also grateful to my other family members and peer
group who have supported me along the way.
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Supervisor’s Declaration
………………………
( Signature )
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Executive Summary
Independent Apparels Ltd. was established with a goal to be the leading name as the
most trusted trouser products manufacturing company. I have got a general idea about
the training and development program at this organization. I have conducted a survey on
this factory workers on topic of “the impact of training and development program on job
performance of employee”.
For prepared this report I have studied different books and journal related with training
and development and visited many websites to collect data related with this report. Both
the primary and secondary data have been collected, processed and analyzed for
preparing this report. This report basically focusing on the training and development
program and its impact on employee and my study was limited in that area.
Finally the report finds that the training and development program of the company in its
current position are not so significant which impact in the performance of employee. The
major areas of weakness require further investigation and remedial action by
management. Major weakness are come from the employee of the company and some
problems from workers. Here some suggestion are given such as: behavioral training,
motivational training, proper training schedule, deployed trainer etc can make the
company more profitable.
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Table of Contents
Chapter: 01...................................................................................................................................... 8
INTRODUCTION ............................................................................................................................... 8
1.2 Objectives:............................................................................................................................. 8
Chapter: 02................................................................................................................................ 11
Chapter: 03 .................................................................................................................................... 25
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3.5 Human Resource Training And Development ..................................................................... 27
Chapter: 04.................................................................................................................................... 37
4.1 Brief discussion about prevailing training program in Independent Apparels Ltd ............. 37
4.3 Findings & Analysis, Discussion on findings (Training and Development program and its
consequences on performance) ............................................................................................... 52
Chapter: 05.................................................................................................................................... 54
Chapter: 06.................................................................................................................................... 56
Chapter: 07.................................................................................................................................... 59
References:................................................................................................................................ 60
Appendix: .................................................................................................................................. 62
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Chapter: 01
INTRODUCTION
1.1 Introduction:
Training is a process of assisting a person for enhancing his efficiency and effectiveness
to a particular work area by getting more knowledge and practices. There is no doubt that
organizations worldwide are striving for success and out-competing those in the same
industry. In order to do so, organizations have to obtain and utilize her human resources
effectively. Organizations need to be aware of face more realistically towards keeping
their human resources up-to-date. In so doing, managers need to pay special attention to
all the core functions of human resource management as this plays an important role in
different organizational, social and economically related areas among others that are
influential to the attainment of the organizational goals and thus organizations successful
continuation in the market. This study, therefore, goes on to discuss one of the core
functions of human resource which is training, employee performance, and how the
earlier affects the latter.
1.2 Objectives:
The objective of the study is to measure the impact of training and development program
on job performance of employee. The other objectives are as follows:
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course, a student must have working a particular organization for six weeks. That’s why
I am trying to make a report on employee performance and training program which I
studied and practiced.
The collected data are analyzed and interpreted by the use of different types of strategical
tools and techniques to make the data and information more meaningful for the study.
Primary Sources:
Secondary Sources:
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2. Profiles of the company.
3. Hard copy of Training file.
4. Website of the www.independentapparels.com
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Chapter: 02
ORGANIZATIONAL OVERVIEW
Independent Apparels Ltd
(An 100% Export Oriented Company)
(Manufacturer & Exporter of Hi-fashion Garments)
Independent Apparels Ltd. was established in 1995 with a goal to be the leading name
as the most trusted trouser products manufacturing company. Now they are one of the
leading manufacturer & exporter and their products are appreciated worldwide in terms
of design and quality.
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2.2 Factory & Address
Factory : Independent Apparels Ltd
NATURE OF BUSINESS : 100% Export Oriented Readymade Garments
PRODUCTION RANGE : Starter, Russel, Danskin, Hind, Family Dollar,
Layer, Proplayer, Tapout, Euro Soccer
WALMART FACTORY : 28040823
ID
BUYERS NAME : IFG Corporation
YARN SOURCE : Hongkong, China, Indonesia, Bangladesh
FACTORY AREA : 72628 SQFT
PRODUCTION : 200000 Pcs per mongth.
CAPACITY
Quality Assurance :Producing quality garments forms a core value for our
management practices
They believe in providing a Better working condition to their work force before
delivering the highest quality service to their customer.
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On Time Delivery
They are highly committed to on times deliveries. A time and Action Plan is
strictly followed, to ensure consignments leave on time.
Spreading and
Sampling Fabric Store
Merchandising Cutting
Department Department
Department
Finishing &
Sweing Quality Assurance Maintenance
Packaging
Department Department Department
Department
Finance and
HR/Admin
Accounts
department
Department
Merchandising:
It is a vital process that involves planning, developing, executing and dispatching the
order (product) to the buyer. The company have good merchandising department which
comprises guiding and supervising for the successful processing of an order. The
marketing merchandising associate with development of product, costing and ordering,
and it has direct contact with the buyer. Product merchandising is carried out in its unit
and involves all the responsibilities starting from sourcing to finishing.
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in bulk and to confirm whether there are any inconsistencies in the pattern according to
the buyer’s specification
1. Fabric sourcing:
It engaged in deciding where and how the fabrics have to be procured. It works in
conjunction with the merchandising department and looks after the delivery of the
required garments within the scheduled time and cost.
2. Purchasing:
The main difference between the sourcing and purchasing department is that the
sourcing section works for sourcing the fabrics alone whereas the nature of the work
of the purchasing department comprises sourcing of accessories and trims as well.
The main function of this department is the Identification and analysis of fabric
defects using various standard methods and selection of fabric according to AQL
(accepted quality level)
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Sewing department function:
Sewing section is the main department for garments manufacturing. When all the
garments are complete to cut in the cutting section, all of these cutting parts are sending
to sewing department for making garment. In this section different cutting parts are
joining together with the help of different types of sewing machine, threads and needle.
To complete the perfect garment easily and timely Floor in-charge always maintains a
working procedure in this factory.
For the assurance of quality of garments there are inline quality inspection, inline quality
audit and end line quality audit and table inspection. After completing table inspection
quality passed garments are sending to the finishing department. This department
engaged with thread removing, quality check, ironing or processing, garments
measurement, poly, level attached and packing etc.
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Finance and accounting department:
The finance department is responsible for managing all the financial administrative
affairs of this company and has a very important influence on many of the policy and
commercial decisions taken by management The financing of a company’s operations
require precise timely planning and control in order to ensure that adequate funds and
credits are available when needed. Apart from the money to pay suppliers, salaries,
expenses, funds have to be on hand to finance stocks of raw materials and finished
goods.
It facilitates the most effective utilization of human resource to achieve the objectives of
both the garment factory and the employee. The human resource function serves to make
sure that the company mission, vision, values or guiding principles, company metrics and
factors that keep the company guided toward success. This department functions are
given below:
complaiance Employee
Engagement &
Process & Employee
System Relation
Recruitment
Selection
HR/Admin HR strategy &
Department Planning
On-boarding
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2.6 Brand description of independent apparel ltd:
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with the idea of operating a low-
overhead, self-service retail store
Tapout was founded by Charles
Tapout Lewis, Jr. and Gary Fields in
1997.
It is one of the largest sportswear
manufacturers in the United
States, and one of the biggest in
the world.
To create a truly global brand that provides growth opportunities for the company and its
employees, whilst achieving its goal of becoming the number one value fashion retailer
across the South Asia.
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2.9 Values of Independent Apparels Limited
1. Customers’ satisfaction and delight.
2. Superior quality of performance.
3. Concern for the environment and the community.
4. Passion for excellence.
5. Fair to all level of employees.
6. Availability of a safe workplace and promotion of healthy work habits.
7. Constant focus and development of the product being offered.
8. Commitment towards staff training & development.
9. Encouraging open work culture.
Departments
Commercial & IT
Production Merchandising
Accounts HR & Compliance
Cutting
Finance Payable Recruitment Auto CAD
Engeneering
Quality Payroll Compensation Policy
Finishing Working
Financial statement
Environment
Store
1. Production
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consisted mostly of production workers who perform the cutting and sewing functions in
an assembly line.
The cutting department normally receives the order from the production manager who
has approved the cutting order to cut a given quantity of product styles. The cutting order
sheet contains the following information:
2. Sewing:
After receiving the garments components from cutting section, all the garments parts are
joined and sewn as sequentially. Obviously all the components are sewn as per buyer’s
requirement.
3. Quality:
For the assurance of quality of garments there are inline quality inspection, inline quality
audit and end line quality audit and table inspection. After completing table inspection
quality passed garments are sent to the finishing department.
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4. Finishing:
For Independent Apparels Ltd finishing room is the last step of garment manufacturing
or assembling the operations. After making complete stitched garments by sewing
section, these are passed in finishing department for ironing, folding, thread removing,
level attached, poly packing, cartooning to get attractive appearance. All types of
garments finishing activities are done here.
5. Store:
The fabric and accessories store department is centralized in this company. All the
fabrics and accessories come to this unit from the supplier are audited here first and kept
until it is distributed to other units. For an export oriented and bulk production of
garment industry like Independent Apparels Limited, it is essential to maintain a well-
organized & well equipped inventory system. The main responsibility of this department
is to store all the raw materials necessary to produce garments. Store keeper follows a
strong and appropriate working procedure. Ours is a five storied building.
It is a vital process of the company that involves planning, developing, executing and
dispatching the order (product) to the buyer. The company has a good merchandising
department which comprises guiding and supervising for the successful processing of an
order. The merchandising department is associated with development of product, costing
and ordering. It also has a direct contact with the buyer. Product merchandising is carried
out in its unit and involves all the responsibilities starting from sourcing to finishing.
7. Accounts:
The functions of the accounting and finance department in any business organization can
get a little confusing. Entrepreneurs tend to think and move quickly. By examining our
bird’s eye views on Accounts department of Independent Apparels we have summarized
the functions of this department in these categories.
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i) Finance Payable (money out)
In order to maintain great relationships with suppliers making sure that everyone gets
paid on time is a vital here. The role of the accounting department includes keeping an
eye on opportunities to save money, for example, determining if there are discounts or
incentives available for paying certain vendors more quickly.
iii) Payroll
Payroll is a critical function of the accounting department and includes making sure all
employees are paid accurately and timely.
8. IT department:
CAD section:
The CAD department is accountable for the following functions:
Determining cutting average for costing.
Making the most efficient cutting marker.
Development and alteration of patterns.
Development of size set patterns by grading.
Digitizing the patterns.
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9. Engineering section:
The engineering department continuously try to effectively and efficiently utilize
software technologies, machine tools, scientific concepts, and human resources in order
to solve problems, produce on time at the optimum output level to satisfy customer
demands. It is used to increase efficiencies and cost-effectiveness of operations by the
products strategies like high-volume production, long-runs and minimal variations.
i) Recruitment
Here the HR function focuses on recruiting suitable skilled manpower for the production
as well as other departments. Personnel in these areas are crucial to the productivity,
performance and bottom line of this company. Mass recruiting are done here as many
other garments factory in Bangladesh.
ii) Training
The human resources department has established a salary and compensation policy to
encourage existing workforce to stay and attract qualified candidates to the firm.
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iv) Work Environment
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Chapter: 03
THEORETICAL ASPECTS OF HRM, TRAINING &
DEVELOPMENT
Human resource management is the way organizations manage their staff and help them
to develop (McCourt & Eldridge 2003, 2) in order to be able to execute organizations’
missions and goals successfully.
“Human resource management (HRM) innovation concerns new HRM ideas and
practices that strive to add value to HRM and organizational performance” (Leede &
Looise, 2005).
Human resource is one of the most important resource of an organization employees
supply the talent skills, creativity, exert effort and leadership that contribute the level of
performance of the organization (Khan & Taher, 2018).
HRM defines as “planning, organizing, directing, controlling of procurement,
development, compensation, integration, maintenance and separation of human
resources to the end that individual, organizational and social objectives are achieved”
(Flippo, 1984).
Human resource management is the part of the organization that concerned with the
people (DeCenzo & Robbins, 2011).
Human resource management is the process of acquiring, training, appraising and
compensating employees, and of attending to their labor relations, health and safety, and
fairness concerns (Dessler, 2014).
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employer. The ability, and encouragement, to continue to develop their skills help you
to retain and motivate employees.
The focus of all aspects of Human Resource Development is on developing the
most superior workforce so that the organization and individual employees can
accomplish their work goals in service to customers (Susan M. Heathfield, October 29,
2018)
Every organization needs well-adjusted, trained, and experienced people to perform its
activities. Training involves changing skills, knowledge, attitudes, or behavior
This involves training and development of workforces and managers (Briscoe 1995:
83). Training and development are often used to close the gap between current
performances and expected future performance. Training and development falls under
HRD function which has been argued to be an important function of HRM (Weil &
Woodall 2005). Amongst the functions activities of this function is the Identification of
the needs for training and development and selecting methods and programs suitable for
these needs, plan how to implement them and finally evaluating their outcome results
(McCourt & Eldridge 2003, 237)
Guest (1987) argues that policies are necessary to ensure that employee performance is
evaluated, which in turn ensures that the appropriate training and development take
place. With the help of the performance appraisal reports and findings, the organization
can be able to identify development needs. However, individuals themselves can help to
indicate the areas requiring improvement as a result of the issues raised in the
performance appraisal process and their career path needs.
Human resource management regards training and development as a function concerned
with organizational activity aimed at bettering the job performance of individuals and
groups in organizational settings. Training and development can be described as "an
educational process which involves the sharpening of skills, concepts, changing of
attitude and gaining more knowledge to enhance the performance of employees"
(QURESHI, 2016)
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Organizational Development is a process that “strives to build the capacity to achieve
and sustain a new desired state that benefits the organization or community and the
world around them.” (The Organizational Development Network website)
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Training
As one of the major functions within HRM, training has for long been recognized and
thus attracted great research attention by academic writers (see e.g. Gordon 1992,
Beardwell, Holden & Claydon 2004). This has yielded into a variety of definitions of
training. For example, Gordon (1992, 235) defines training as the planned and
systematic modification of behavior through learning events, activities and programs
which result in the participants achieving the levels of knowledge, skills, competencies
and abilities to carry out their work effectively.
It is worth nothing that, as researchers continue with their quest into the training
research area, they also continue their arguments into its importance. Some of these
researchers argue that the recognition of the importance of training in recent years has
been heavily influenced by the intensification of competition and the relative success of
organizations where investment in employee development is considerably emphasized
(Beardwell et al. 2004). Related to the above, Beardwell et al. (2004) add that
technological developments and organizational change have gradually led some
employers to the realization that success relies on the skills and abilities of their
employees, thus a need for considerable and continuous investment in training and
development.
Benefits of training
The main purpose of training is to acquire and improve knowledge, skills and attitudes
towards work related tasks. It is one of the most important potential motivators which
can lead to both short-term and long-term benefits for individuals and organizations.
There are so many benefits associated with training. Cole (2001) summarizes these
benefits as below:
1) High morale – employees who receive training have increased confidence and
motivations;
2) Lower cost of production – training eliminates risks because trained personnel are
able to make better and economic use of material and equipment thereby reducing and
avoiding waste;
3) Lower turnover – training brings a sense of security at the workplace which in turn
reduces labor turnover and absenteeism is avoided;
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4) Change management – training helps to manage change by increasing the
understanding and involvement of employees in the change process and also provides
the skills and abilities needed to adjust to new situations;
5) Provide recognition, enhanced responsibility and the possibility of increased pay and
promotion.
6) Help to improve the availability and quality of staff.
HR training needs
According to Wognum (2001, 408), training and development needs may occur at three
organizational levels namely; (1) strategic level where needs are determined by top
management while considering organizations goals, mission, strategy and problems,
which need to be resolved or fixed (2) tactical level where needs are determined with
middle management while considering developments needs to the coordination and
cooperation between organization units and (3) operational level where needs are
determined with lower executive management and other employees while considering
problems related to operations such as performance problems of individual workers and
departments in subject. In order to enable an organization formulate human resource
training and development goals that will enable both formal and informal human
resource training and development methods and programmes create a workforce that
enables effectiveness and competitiveness, it is worth giving consideration to, providing
proper coordination as well as proper incorporation of the needs within the three levels
The first issue is to identify the needs relevant to the organizations objectives.
According to Wognum (2001) and Torrington et al. (2005), there are three categories of
identifying training and development needs. These include: resolving problems, this
focuses on workers’ performance, improving certain working practices, this focuses on
improvement regardless of the performance problems and changing or renewing the
organization situation, which may arise because of innovations or changes in strategy.
The above are summarized in Table 1 below. It is worth putting in mind that during the
identification of training needs, there is need to create, develop, maintain and improve
any systems relevant in contributing to the availability of people with required skills.
Moreover, training programmes should be designed to carter for the different needs.
Further still, the training programme, content and the trainees' chosen depend on the
objectives of the training programme (Milkovic & Bordereau 2003)
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Types of Training:
The major types of training that organizations provide are given below:
Types Includes
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Training Methods
Many different types of training methods are available. For the most part, however, we
can classify them as on-the-job or off-the-job training. We have summarized the more
popular training methods below:
Training Approach
Training Training
Apprenticeships Simulations
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Training Process
There are four steps in the training process. These are as follows:
In the first, needs analysis step, to identify the specific knowledge and skills the
job requires, and compare these with the prospective trainees’ knowledge and
skills.
In the second, instructional design step, to formulate specific, measurable
knowledge and performance training objectives, review possible training program
content, and estimate a budget for the training program.
The third step is to implement the program, by actually training the targeted
employee group using methods such as on-the-job or online training.
Finally, in an evaluation step, to assess the program’s success (or failure ).
Job Rotation
Job Rotation means moving employees horizontally or vertically to expand their skills,
knowledge, or abilities. Job rotation can be either horizontal or vertical. Vertical rotation
is nothing more than promoting a worker into a new position.
Assistant-to Positions:
Committee Assignment:
Committee assignments can allow the employee to share in decision making, to learn by
watching others, and to investigate specific organizational problems. Temporary
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committees often act as a taskforce to delve into a particular problem, ascertain
alternative solutions, and recommend a solution.
Traditional forms of instruction revolve around formal lecture courses and seminars.
These help individuals acquire knowledge and develop their conceptual and analytical
abilities. Many organizations offer these inhouse, through outside vendors, or both.
Simulation Exercises:
Simulation means any artificial environment that attempts to closely mirror an actual
condition. The more widely used simulation exercises include case studies, decision
games, and role plays. The advantages of simulation exercises are the opportunities to
“create an environment” similar to real situations managers face, without high costs for
poor outcomes.
A trend in employee development has been the use of adventure (sometimes referred to
as outdoor, wilderness, or survival) training. The primary focus of such training is to
teach trainees the importance of working together, or coming together as a team. This
could be white-water rafting, mountain climbing, paintball games, or surviving a week
on a sailing adventure. The purpose of such training is to see how employees react to the
difficulties that nature presents to them.
The current global business environment makes the overseas assignment a vital
component in developing top-level executives. It is vital for the organization to make the
overseas assignment part of a career development program.
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In the absence of such a developmental program, two negative consequences often occur.
First, the recently returned manager who is largely ignored or underutilized becomes
frustrated and leaves the organization. Second, when overseas returnees are regularly
underutilized or leave out of frustration, other potential expatriates become reluctant to
accept overseas posts, inhibiting the organization’s staffing ability.
2. Communicate expectations:
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jobs have vague performance standards, and the problem is compounded when these
standards are set in isolation and without employee input. Communication is a two way
street: mere information transfer from supervisor to employee is not successful
communication.
The third step in the appraisal process is performance measurement. To determine what
actual performance is, we need information about it. We should be concerned with how
we measure and what we measure. Four common sources of information frequently used
by managers address how to measure actual performance:
Personal Observation
Statistical Reports
Oral Reports and
Written Reports
Each has its strengths and weaknesses; however, a combination of them increases both
the number of input sources and the probability of receiving reliable information.
The fourth step in the appraisal process is the comparison of actual performance with
standards. This step notes deviations between standard performance and actual
performance. The performance appraisal form should include a list and explanation of
the performance standards. It should also include an explanation of the different levels of
performance and their degree of acceptability against the performance standard. This
provides a valuable feedback tool as the manager moves on the next step, discussing the
appraisal.
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5. Discuss the appraisal with the employee:
One of the most challenging tasks facing appraisers is to present an accurate assessment
to the employee. Appraising performance may touch on one of the most emotionally
charged activities—evaluation of another individual’s contribution and ability. The
impression that employees receive about their assessment has a strong impact on their
self-esteem and, importantly, on their subsequent performance. Conveying good news is
considerably easier for both the appraiser and the employee than conveying bad news. In
this context, the appraisal discussion can have negative as well as positive motivational
consequences.
The final step in the appraisal is the identification of corrective action where necessary.
Corrective action can be of two types:
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Chapter: 04
FINDINGS, ANALYSIS AND DISCUSSION (EFFECTS ON EMPLOYEE
PERFORMANCE)
This chapter presents the analysis and discussion of the findings to the study. The data is
presented in form of Tables and Charts. Where data could not be quantified, it is
explained. Presentation of findings has been organized in accordance with the study
objectives.
This training is provided to the workers of cutting, sewing, finishing & quality section. It
covers the health & safety issues of workers. Some of the basic features that are
discussed in this training are like everyone has to keep their working area neat and clean,
the canteen should be properly used and kept neat & clean. Then Fire extinguisher, Hose
pipe box, and First aid box should be kept free and ready to be used. And Personal
protective equipment such as eye guard, needle guard, rubber mat etc. should be used
carefully. This training also increases the awareness on reducing the wastage of drinking
water and discourages Smoking and eating betel leaves in workplace.
This training discusses about the importance of using several personal protective
equipment that helps workers to be safe in using the machineries. Here everyone is told
to carry his or her own ID card, to wear face mask mandatorily, to keep the scissors
knotted with a rope, to attach the needle guard with machine. It also discusses the
necessity of using hand gloves and rubber matt on machine’s footboard.
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3. Orientation Course of new workers
This training briefs newly recruited workers on several policy of the company. These
policies are discussed below:-
Leave Policy:
2. Casual Leave: Ten days in a year with full salary, has to be consumed within
31st December of every year.
A worker can have 14 day medical leave in case of sickness. the wage benefit and
bonus will remain the same at that time. The leave will only be counted in case of
sickness. And a medical certificate from a registered doctor must be given as an
evidence by the worker to the HR manager with an application for the leave to be
granted.
4. Festival leave:
Minimum 11 days leave are granted for major religious and nonreligious festival like
Eid ul Fitr, Eid ul Adha, Bangla new year, Durga puja , Buddha purnima etc. The
leave will be granted with wage and bonus benefit
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5. Regular leave:
A worker can enjoy 10 days leave a year. He or she will be eligible for the leave from the
first day of the work. Regular leave will not be more than 10 days.
6. Yearly leave:
One day leave is granted for per 18 work day. it means a worker gets one day leave for
18 days of work. For 208 work days in a year(excluding the leaves) the number of days
will be granted for yearly leave is:
(208/18=11.556 or 12 days)
The worker can get the wages for the number of days leave.
The normal working time is eight hours per day from 8 am to 5 pm with one hour
break. A worker can have only two hours overtime opportunity per day.
Over Time Calculation Policy: Workers are given overtime work facility. A
worker can work overtime 8 hour a week. And not more than two hours a day.
The wage for the overtime hour will be double from the regular work hour. The
pay rate for work hour is :
Bonus Policy:
i) Festive bonus:
There are two festival bonus on the Eid-UL- Fitr and Eid- UL-Azha for the Muslim and
one for the Hindus in Durga Puja. The amount of the bonus is actually equal to one
month salary. This is generally given before they get the leave. The condition for getting
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this bonus is that, the worker need to work for the company at least 1 year r the age of
working in GHL has to be 1 year.
The GHL also give its worker one extra bonus. That is attendance bonus. This bonus is
given to worker at the end of the month with the salary. With basic salary a small amount
of attendance bonus is given if the worker properly attend to the work during whole
month
4. Refreshers Training
The content of this training is same as the Orientation Course of new workers training.
The key difference is it is for the existing workers while the previous one is for new
workers. Factory rules & regulations, working hours and worker’s facilities related
policies are also discussed in this training.
The training starts with the slogan “Company’s property is our trust”. The machine
safety training provides some guidelines on how to use the machine safely. Such as
before starting the machine it should be checked whether the machine is situated on a flat
platform. It should be checked whether any electrical disruption is in the machine.
Clearing session of machine should be conducted three times a day, i.e. before starting
the work, after lunch, & before leaving the factory. The training also tells to check the
fuel level of the machine, to check whether all parts are attached with the machine, to
keep the oil tank neat and clean and to avoid wearing tightly fitted clothes.
It discusses about the root causes of accident & the preventive measures of those
accidents. Sometimes the needle bends with the fabrics which can cause accident, so it
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should be carefully handled. While using scissors it can get lost in the fabrics. So scissors
should be knotted with a rope.
This training is conducted by a certified doctor. The causes and preventions of fever and
diarrhea are analyzed and discussed in this training session. The company has a strong
medical practitioner team which works whole day for primary treatment of workers.
It is done to motivate the labor to keep the waste in right place, so that the environment
can get clean. It is done by the Environment Safety Committee (EES). Some of the
issues that are discussed during the training is as follows:
This training is provided to the security guard of the company. The trainees are briefed in
three specific area. These are:- Every guest and unknown individual’s identity should be
verified before entering into the factory. No worker should be allowed to leave the
41
factory without showing a valid pass. All entrance of the factory needs to be checked at
the end of office hour.
It is one of the important training program in the whole training process. At this time the
worker are given some idea about the fire rescue and safety program. It helps the
employee the idea about what to do if a sudden fire occurs. This training is held twice in
a month.
During the training program, on a sudden day the fire alarm will give siren of the fire,
this is done to let the worker practical situation. All of the process is done without the
acknowledgment of the worker.
After listening the fire alarm the worker will come to the downstairs, the condition of
this situation is that they need to be calm and don’t get hurry. They have to come done in
a row holding the railing of the stairs.
After coming down, they needs take a few rows. After that the fire safety manager gives
some speech to the workers about-
All of the date, name of the workers, time and some picture should be attached in a
registered book. These documents are needed to give the buyer at the time of inspection.
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Figure 07: Picture of how to use fire extinguisher
43
Foam Extinguisher Equipment such as
computers, or
generators
(‘electrical’ fires)
Some flammable
liquids, such as
petrol, diesel, and
paint
This are the fire extinguishing equipments and below there is list of others equipments
that are needed to rescue in can of fire. This equipment helps the first aid team and also
the firemen on that spot where easy access can’t be made. So it is the duty of the fire
manager to keep the maintenance of the right equipment in the right place.
44
07. Fire Bitter 03 Pcs
This training is conducted for the employees of top level management. In this training,
the basic management policies are discussed. The discussion covers the following things.
Top level managers should not discriminatively behave with the workers. They should
consider educational qualification, experience and skills while hiring workers. They
should respect the workers and create a harassment free working environment. They
should follow payment policy of National Labor Law in case of workers salary, wages
and other compensation facilities. Workers should be given notice one month prior to
termination and one month salary or gratuity whichever is higher. No workers should be
45
forced against their will to work. Every worker should be provided bonus and leave
facilities according to the policy.
First aid is the assistance given to any person suffering a sudden illness or injury, with
care provided to preserve life, prevent the condition from worsening, or to promote
recovery. It is important for every factory to maintain the first aid facility for the
workers.
In Independent Apparel Ltd there is also a first aid facility for the worker. Here in each
of its floor the First Aid Box is kept on a fixed place. Now only this, the factory maintain
a First Aider Team whose task is to give the patience first aid care so that no, fatal injury
will not happened.
This is the training which provides guidelines on how to response in a situation where
any individual is suffering from a sudden illness or injury.
Such as:
46
Primary treatment for bleeding from wounded spot.
Usage of Bandage.
The AIDS awareness training is conducted by a certified doctor. This training basically
discusses about the definition, causes, symptoms & complications, and misconceptions
about AIDS. This training also discusses about the preventive measures of AIDS.
The “Emergency Response Drill” training briefs about how to response on emergency
situations. The discussion area of this training covers the following matters. One should
roll around on the ground if the body catches fire. To use ABC (dry powder)
extinguisher if the waste fabrics catches fire, CO2 extinguisher in case of fire in
electrical equipment and foam extinguisher if fire catches through oil. They are provided
these training related:
To check the steam pressure of boiler regularly and to clean the area immediately
after oil spill.
To take shelter in a safe place (e.g. under strong table, desk or pillar) while
earthquake, storm or flood occur.
47
To take safety shower for five minutes if the detergent powder spreads on the
sensitive organs of the body like eyes, nose & face.
A staff member who discovers an emergency, in this scenario a fire, or who is alerted to
a fire, shall carry out the following:
b) ensure the immediate safety of anyone within the vicinity of the fire/smoke
NOTE: The fire service should be informed of all incidents of fire or suspicion
of fire (for example, smell of smoke).
d) attempt to extinguish the fire is safe to so using a single fire extinguisher, and if not,
close the room door to reduce fire and smoke spread
e) take measures to ensure that the emergency coordinator, area emergency officer or
any emergency response team members are notified.
Besides mentioned above, this training basically briefs about the rescue techniques in
emergency situations. It provides guidelines for the rescuer like the rescuer should use
ladder, to check each and every corner of the factory whether anyone is left and rescue
first if anyone found fainted.
Human attach
Pick on back
Fireman’s lift
Fireman’s scroll
Cradle
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Removable downstairs
There are so many issues where the safety of the workers are related. These are sewing
section, cutting section, ironing, leveling, chemical section etc. By which any of the
worker can easily get injured. So if the workers can get aware earlier and know about
their work place risk it can easily reduce the risk. That is the safety training is given to
the worker.
The safety committee consists of 50% of labors and 50% of workers. The valid time a
safety committee is 2 years. There is a condition in safety committee is that, the member
can not be above 12. But the number varies on the total number of workers in the factory.
Below a short chart is given about the number:
50-500 3+3 6
501-1000 4+4 8
1001-3000 5+5 10
3001-Above 6+6 12
As the committee is consist of labor, so it is important to give them some training. The
safety committee is given the training about:
What can be the risk of the worker during the working time
What are the risky areas
How to identify the risk
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What to in the risky zone
How to make aware the worker about the risk of their job
How to motivate the worker using safety instrument
How to check the instruments, whether it is fit or not
How to identify the level of risk
Is the working environment is safe for the worker
How to identify the risk of fire source
Identify the jobs which are more risky
How to do report if an risky area is found
It is actually related to the production. The lay out training is given to the workers. It is
done by the chief designer. This training is given when new orders have come. Actually
after getting every order the lay out need to be changed a little or more. It depends on the
products and the buyers order actually.
So after changing the lay out the workers get the idea and instructions from the designer
how to make the product. This training is given on section wise such as- cutting, sewing,
packing etc.
50
Figure 10: Gold certificate of compliance (WRAP)
51
The Independent Apparels Ltd has also achieved Alliance For Bangladesh Workers
Safety. It has been passed the Revised Cap Closing Verification Visit Summary. The
Alliance for Bangladesh Worker Safety (Alliance) is a legally binding, five-year
commitment to improve safety in Bangladeshi ready-made garment (RMG) factories.
The Alliance holds each member and their factories accountable to operate workplaces
that are safe and effective in ensuring building and fire safety.
4.4 Hypothesis:
Null Hypothesis:
H0: There is no significance difference between Training & Development and Worker’s
Performance.
Which means that Training & Development doesn’t considerably effect on the Worker’s
Performance.
Alternative hypothesis:
H1: There is significance difference between Training & Development and Worker’s
Performance.
Which means that Training & Development has considerable effects on the Worker’s
Performance.
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Results:
Correlation
In correlation we found that the value of r is 0.214. There is a low degree but positive
correlation between Training and Development and Worker’s Performance that means,
there is a little tendency for more efficient Training and development activities will lead
to high performance level. Further we added as the result of correlation coefficient is
r=0.214, there is week association but a positive relationship between Training and
Development and Worker’s Performance.
Coefficient of determination
We found that 4.6% points fall in the regression line. This means that a poor fit with our
model, it means 4.6% variations in dependent variable Y are explained by the
independent variables present in our model.
ANOVA:
In the ANOVA table it is shows that there is no significant difference between means
since p-value .184 is a lot more than 0.05 , so this result indicates that there is no
satisfactory difference between Training and Performance. So we can reject the
alternative hypothesis. So we can say that Training and Development activities don’t
have considerable effect on the organization’s worker’s Performance.
Y= 0.259x+1.113
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Chapter: 05
SWOT ANALYSIS
Weakness:
Opportunities:
Threat:
54
Political unrest situation of the country can hamper order from foreign country.
New payroll policy of workers of garments industry is now a great threat for
Independent Apparels.
Strength Weeknes
Opportunity Threat
• Emerge of new
• Growth of knitting market
sector • political unrest
• Goodwil about
product quality • new payroll policy
55
Chapter: 06
Implications, Problems, Recommendations & Conclusion
6.1 Problems:
Actually it did not found so much problems there, but it is not free from problems at all. I
found some problems which are following:
They fail to identify the specific needs of learners and for learners to own
their own development needs
Training session (time) is a main factor, schedule do not properly maintained,
that means Constraints of time for preparation and participation in learning
events.
Workers do not disclose their opinion willingly, they are afraid of giving real
information about factory
Workers are less responsive
Less engagement of workers in training session
Training officer are less than necessary
Do not have motivational training program
Lack of availability of resources for training
Absence of behavioral training
Do not have Performance Appraisal system
Less interaction between top and mid level management
Objectives set by trainers, rather than the learners
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6.2 Recommendations:
Some suggestions are following which will help to achieve the goals of Independent
Apparel Ltd. As I was practiced training and development program that prevailed in the
organization, the HR admin gave me an assignment related with their training and
development program and to make some suggestion for them. It came easy to me when I
made report because my job almost done because of that assignment. Here are some
suggestions respectively:
Appropriate behavior and attitude increase the efficiency of both workers and
mid-level managers. So behavioral training should be arranged.
Worker level employees should be given training on motivational aspect.
Monthly performance appraisal should be given to the workers.
Feedback should be taken from the workers through short quiz.
Motivational and Leadership training should be arranged for mid and top level
managers.
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6.3 Conclusion:
The importance of training and development in the corporate world has been highlighted
in the previous literature. The purpose of this study is to examine the effects of training
on employee performance within Independent Apparel Ltd. Moreover, sub goals are
developed to facilitate a clear achievement of the purpose of the study. These include (1)
what training programs exist in Independent Apparel Ltd, (2) Finding out the limitation
of training program and (3) Giving suggestion for improving training program of the
factory. The sample of the study is based on Independent Apparel Ltd.
The findings reported in this study suggest that training and development have a low
impact on the performance of employees with regards to their jobs. This result is not
broadly consistent with prior management literature on training and development. In
order to gain more specific knowledge of training and development from the company,
different questions are presented to the respondents and thus examined. The results from
the questions on employee participation in training and selection for training indicate that
this company have good, not better and perhaps little clear policies regarding training
and development.
58
Chapter: 07
LESSONS FROM INTERNSHIP
I. I have learned a lot of practical knowledge about professional life. When I gone
there I found different environment which is very much concentric about
assigned work that means every worker have to work according to their routine
work. The employees of the office have to work more than routine work. They
were very much pressure of work.
II. I have learned about many kinds of training and development program
III. I have got divers experience like production department, cutting department, HR
department.
IV. I have seen top level managers, HR managers and executives how they works of
their individual department, which is really needed for me as a management
student.
V. I have gathered information about the real impact on training and development
program and its consequences on employee performance
VI. Visited in the floor was very much interesting.
VII. Working environment at office learned me much.
VIII. How to be a punctual at job that is learned from this internship program
IX. How could be polite with peers that is learned by this program
X. After all I gathered huge experienced about professional life.
59
References:
Afshan, S., Sobia, I., Kamran, A. & Nasir, M. 2012. Impact of training on employee
performance: a study of telecommunication sector in Pakistan. Interdisciplinary Journal of
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Cole, G.A. 2002. Personnel and human resource management, 5th Ed. Continuum London:
York Publishers.
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Kenney et al, (1992) Management Made East. 1st Ed. South Carolina: Omron
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Khan, D. A., & Taher, D. A. (2018). Human Resource Management and Industrial Relations (5th
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Leede, J. D., & Looise, J. K. (2005). Innovation and HRM: Towards an Integrated
Framework.
Lipsey, R. G 1989, Introduction to Positive Economics. 7th Ed. London, Weindnfeld &
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and Performance Link: Unlocking the Black-Box. Research Report, CIPD, London.
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Weil, A., &Woodall, J. 2005. HRD in France: the corporate perspective. Journal of European
Industrial Training, 29,7, 529–540
Wright, P. & Geroy, D. G. 2001. Changing the mindset: the training myth and the need for
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http://practicehrm.blogspot.com/2009/10/introduction-to-training-and.html
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http://sphweb.bumc.bu.edu/otlt/MPH-
Modules/BS/BS704_Multivariable/BS704_Multivariable5.html
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db32700d924e
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Appendix:
Correlations
Correlations
TRAINING PERFORMANCE
N 40 40
Pearson Correlation .214 1
N 40 40
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT PERFORMANCE
/METHOD=ENTER TRAINING.
62
Regression
a
Variables Entered/Removed
Model Summary
ANOVAa
Total 1.756 39
Coefficientsa
Questionnaire
Section A: General Information
63
(a) Less than 1 year
(c) 6- 10years
4. Have you undergone the following training conducted at this garments? Tick
Appropriately:
5. How will you rate the quality of the training programs for which you have Participated?
7. In your opinion, do you think training has helped improve your job performance?
8. Would you require further training for motivation towards performance improvement to enable you contribute to
increased productivity?
64
a) Yes ( ) b) No ( )
If ―yes to the question above, please provide reasons as to why below:
………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………
9. What problems do you face with regard to training and development within your
Organization ?
………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………….
10. Please specify any ways you think training and development in your organization can be improved.
………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………….
Section C: Key Performance Indicators (KPIs)
Indicate how the various customer management trainings has affected your performance based on the sets
target KPIs on a scale of 1 to 5 where 5-Exceptional, 4-Exceed Expectation, 3-Good, 2-Inconsistent and 1-
Poor. (Put an X where applicable)
Training 1 2 3 4 5 1 2 3 4 5
Program
Absenteeism
Productivity
Safety
Awareness
On Time
Delivery
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