Professional Documents
Culture Documents
MEI 2009
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mengaku membenarkan Laporan Projek Sarjana Muda ini disimpan di Perpustakaan dengan syarat-
syarat kegunaan seperti berikut:
1. Laporan adalah hakmilik Universiti Teknikal Malaysia Melaka.
2. Perpustakaan dibenarkan membuat salinan untuk tujuan pengajian sahaja.
3. Perpustakaan dibenarkan membuat salinan laporan ini sebagai bahan pertukaran antara institusi
pengajian tinggi.
Sila tandakan ( √ ) :
TIDAK TERHAD
Disahkan oleh:
(TANDATANGAN PENULIS)
“I hereby declare that this thesis is the result of my own effort except as clearly stated its
references”
Signature :
“I hereby declare that I have read this thesis and my opinion, it is suitable in term of
scope and quality for the purpose of awarding a Bachelor Degree in Electronic
Signature :
ACKNOWLEDGEMENT
First and foremost, I would like to praise Allah because of the given
strength to accomplish this project successfully. In preparing this thesis, I was in
contact with many people, academicians, and practitioners. They have
contributed towards my understanding and thoughts. In particular, I wish to
express my sincere appreciation to my thesis supervisor, Puan Noor Mazlina
Binti Mahmod, for encouragement, guidance, critics, advices and motivation.
Without her continued support and interest, this thesis would not have been the
same as presented here.
ABSTRACT
ABSTRAK
TABLE OF CONTENTS
PROJECT TITLE i
STATUS DECLARATION FORM ii
DECLARATION iii
DEDICATION iv
ACKNOWLEDGEMENT v
ABSTRACT vi
ABSTRAK vii
TABLE OF CONTENTS viii
LIST OF FIGURES xi
LIST OF TABLE xiii
LIST OF ABREVIATION xiv
1 INTRODUCTION 1
1.1 Introduction 1
1.2 Objective 2
1.3 Problem Statement 2
1.3.1 Specified of timetable the office hour 2
1.3.2 Redundancy of the Complaint 3
1.3.3 Data loss 3
1.3.4 Difficult to view list of Complaint 3
1.4 Scope 3
1.5 Project Methodology 4
x
2 LITERATURE REVIEW 6
2.1 Introduction 6
2.2 Background Research 7
2.2.1 Internet surfing 7
2.2.2 Books and references 8
2.2.3 Informal Interview 8
2.2.4 Discussion with supervisor 8
2.2.5 Questionnaire 9
2.3 Database Software 9
2.3.1 Using suitable of Software 10
2.3.1.1 The main features of 11
Dreamweaver includes
2.3.2.1 Advantages using 12
Dreamweaver 8
2.3.2 Using Suitable Database 14
2.3.3 Using Suitable Server 16
2.4 Case Study 17
2.4.1 e-Aduan System of Ministry of 18
Domestic Trade & Consumer
Affairs, Malaysia
2.4.1.1 System Features 19
2.4.2 e-Aduan System of Majlis 21
Perbandaran Johor Bharu Tengah
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3 MEDHOTOLOGY 13
3.1 Introduction 23
3.2 Waterfall Model 23
3.3 Phases in Waterfall Model 26
3.3.1 Requirement Analysis and Definition
3.3.1.1 Requirement Engineering 26
3.3.1.2 Requirement Collections 27
3.3.2 System and Software Design 27
3.3.3 Implementation and Unit Testing 27
3.3.4 Integration and System Testing 28
3.3.5 Operation and Maintenance 28
3.4. Software Requirements 28
5.1 Suggestion 54
5.2 Conclusion 55
6 REFERENCES 56
xiii
LIST OF FIGURE
LIST OF TABLE
LIST OF ABREVIATIONS
CHAPTER I
INTRODUCTION
1.1 Introduction
1.2 Objective
1.3.1 Specified of student, staff and visitor timetable according the office
hour.
There are several problem arise when the student, staff and visitor
timetable are engage with the office hours. The student, staff and visitor timetable
which are pack with each other make their unable to make complaints directly by
FKEKK offices. In other case, when there are able to do, the office hours is close
according the office timing. In addition the increasing numbers of FKEKK
department, now day are growing higher from semester to semester. Then the
situation of making the complaints becomes more jam- packed. The customers not
only come to complaint but are also have others trouble to settle with FKEKK
department. This situation is not practically and the situation can be alternative
way if the complaint via should be introduces in FKEKK.
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By using this previous system, the probability for data loss is very high. If
the files loss, so the data also will be lost. If this situation happens, so it will
bring some problems to get the data. In some cases, some files going to damage
after certain period especially for files which open for a few last years
1.4 Scope
c) System Functionally
i. Allow user (i.e staff, student and visitor) to input complaint
through e-form.
ii. Admin to handle the administration of over the web. Currently
it create, receive and solve the complaint, drop database,
create/drop/alter table ,delete/edit/add fields ,execute any SQL
statement, manage keys on field ,manage privileges, export
data info various format and is available
This project make based on studies which does. Where, previously method to
make and check complaint make manually. Connection with that a software use PHP [1]
wake to Department of FKEKK .the software such as PHP, Dream weaver 8[2],
HeidiSQL [3], Xampp [4] and Adobe Photoshop [6] selected because it is that most
popular used extensively currently
Reference materials very important to make comparison deep produce this
project. Factual information acquired, good design software can build to improve the
quality and work efficiency
From the analysis the decision are presented in the form interface with graphic to
back up and stabilize this project. Other than that, data are presented in over so stated
way systematic, orderly and easy to be understood.
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i. Introduction
ii. Background Research and Literature Review
iii. Methodology
iv. Result and Discussion
v. Conclusion and suggestion
This chapter has covered about the introduction of the project including the
problem background, problem statement, objective and scope of the project. An
investigation has been done to define those terms that have been mentioned above. This
project is done some literature reviews from some resources such as internet, books,
conferences and journal.
Many useful and informative lessons learned from the research to cover this
introduction chapter such as on how the complaints and management system works and
managed by some areas of organizations. Some problems are identified as factors that
effected complaints management system. A lot more of research and literature review
will be done to improve this project progress.
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CHAPTER II
LITERATURE REVIEW
2.1 Introduction
In this background research [7], the observation is done on the student problem,
what are the problem and the role played by the parent to curve this problem. Case study
that has been done also reviewed. It is purpose to ensure that the function implement all
arising matter into the system .As for this project, the main information sources for the
system analysis were reference books, internet surfing, interview and discussion with
supervisor.
Through the internet site visit, some idea collected from the similar
system. To gather the system information, a survey conducted with a complete
site of existing Complaint Management System website. Computer journals and
reference books are also good sources of information.
By surfing UTeM and PRESS portal website, the function are analyze
and compared with the proposed system to identify the weakness of the system.
Surfing into another universities website was also done to see if they Complaint
Management System or not. Based on the finding, so far no other website
performs this kind of system. This leads towards building the proposed system in
order to help student manage themselves. Electronic journals were read in order
to provide current information on very specific topics.
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Books and references are used to get the information that needed to
complete the project documentation such as project methodology. Other than
that, it serves as a guide to understand more on the concept and the behavior of
the to-be built in system. Book concerning with psychology aspect is also
reviewed to understand the student psychological needs and behaviors.
Discussion with supervisor has been practiced from time to time in order
to get helps and advices during the writing report. Supervisor is lecturer, and
their teaching environment makes them to understand a lot on student life. He
was also once a student, so they know on the system requirement that should
function in the system.