Senaat
Module 3 - ''Interpersonal Skills & Conflict Management'
Complete the following activities between now and when you return for Module 4 - 'Planning and Organising', bringing your outcomes with
you.
1. Try to approach others in their style and complete the chart below:
What is the individual’s
Shape
Find opportunities to
communicate with all 4 Shapes
Box (HSEM PAT)
Squiggle (HSET Habeeb)
© biz group 2018
Management Development Programme
Module 3 –‘Interpersonal Skills’ Assignment
Situation Outcome Reflection
What was the situation and how did What was the result of your efforts? How would you improve your
you approach it? approach next time?
I went for a gathering in the He was extremely satisfied with Step up with regards to I see how
interest of E&IM, since he was the manner in which I took care E&IM considers and how he
out of office. At the point when of the gathering. He gave me needs the data to be conveyed to
E&IM returned I gave him input clear guidelines previously him as per his style.
with respect to the gathering I meeting and I tailed them. With
had. I gave him full subtleties respect to the outcomes given to
with legitimate measurements him, it was actually what he was
certainties
There was a minor issue between searching
and figures. Habeeb wasfor.appreciative, on the Honestly squiggles need credit for
yard Personal and E&I individual, grounds that I let him utilize his what they achieve/accomplish. I
Habeeb was answering to me the style despite the fact that I am a will give Habeeb some kudos for
entire situation, since he's a triangle/Square. He felt his work by in any event sending
squiggle I got a pen and paper agreeable and gave me all the Habeeb an email and expressing
and began accepting notes as data I required and in the event gratitude toward him for his
squiggles are muddled and that I missed anything I endeavors while putting E&I EM
doesn't give data systematically. requested it. Toward the end I in cc to be perceived.
figured out how to comprehend
the issue between Yard
individual and HSE personal.
1
 Omar gets ready assessment Omar is an incredible Sometimes I can be bossy as its
reports for me on his day by day cooperative person and is an piece of my temperament as a
perceptions on location. A portion extraordinary audience. He is triangle. I will make a decent
of the perceptions can be additionally extremely touchy attempt to flex towards alternate
finished off by Omar himself. In and minding. He has made it styles all the more particularly
some cases Omar does not step unmistakable to me that he when working with my group, so
up and he is somewhat touchy. needs to enhance, find out more as to get the best out of each
Since he is a magnificent and build up his aptitudes. The colleague to amplify productivity.
audience I have exhorted him to path forward is to begin stepping
Circle (HSEO Omar) be somewhat progressively self- up and have no dread. He has
assured. Circles additionally expressed gratitude toward me
prefer to be useful and get things for my persistent help and
done for others along these lines guidance.
I instructed him to close a
portion of the focuses which I
trust Omar can deal with and are
not very critical.

I had an errand with negligible
time to be finished by E&I EM. I
required a colleague that
comprehends me completely so I
can utilize the enable style of
administration. For track enroll
undertaking I have utilized this
Triangle (HSET Mohamed)
authority style with Mohamed as
he is likewise a triangle and
comprehends what I require and
will convey the yield required up
to standards.
Mohamed is a colleague that I need to keep him spurred
dependably loves a test and dependably. Now and then I may
steps up. He was glad I confided neglect to do that because of the
in him with such an undertaking remaining task at hand weight I
to finish for me. He wants to be have.
locked in with new errands. He
has indicated me extraordinary
thankfulness for giving him huge
testing assignments as this will
help him in his development.
Management Development Programme Senaat

Module 3 – ‘’Interpersonal Skills & Conflict Management’

2. Between now and when we meet next there are likely to be situations that create conflict or stress for you. Using the techniques and
approaches discussed during the classroom session – aim to remain in the Adult Ego state during these situations. Record below how
this worked; ready to report back at the start of our next classroom session.
Senaat Management Development Programme
Module 3 – ‘Interpersonal Skills & Conflict Management’

Describe the initial situation:

We have week after week investigation walkthrough on customer venture. The week by
week walkthrough comprises of HSE individual from NPCC, customer HSE individual and
Engineer in charge of the stage. The purposes behind having those walkthroughs is to
expand HSE mindfulness, distinguish the perils, limit the dangers and ensure all workers are
working is sheltered condition in safe arrangement of work. In this walkthrough HSE
individual recognizes perceptions some will be sure and some future negative. Toward the
finish of walkthrough a synopsis of perceptions are made by HSE individual. The negative
one (dangerous acts/Unsafe conditions) must be settled and changed to (safe act/safe
condition) Due to the distinctive societies inside the association shockingly some of the time
the designers in charge of the stage or zone does not acknowledge the negative remarks.
Amid late walkthroughs the specialist has lost his temper and begun hollering at HSE
personals, and hinted at some hostility towards them before the workers, bosses and
foreman's on location. The HSE individual has revealed this issue to me; he was vexed and
demotivated. Utilizing the abilities gained from MDP, I went to the Engineers office and had a
short talk with him about the entire situation reasonably despite the fact that the specialist
crossed the limit line in all actuality. I disclosed to him that the HSE individual was just
carrying out his responsibility and this is prerequisites from NPCC HSE the executives and a
piece of customer necessity. I likewise advised the Engineer that I addressed my wellbeing
officer (HSE individual) to begin with positive perceptions first and afterward contact up on
zones where upgrades must be made. I have underlined on my security officer to change the
manner in which he gives his criticism as the manner in which he may have conveyed it may
have annoyed the specialist and all the work he has put in. The consistent thinking I gave
the architect is we are each of the a group and our point is to achieve the undertaking
effectively on time and with no mishaps. The specialist comprehended the entire idea and
furthermore comprehended that the wellbeing officer was not insulting him or anybody in his
group but rather just endeavoring to help enhance the nature of work to higher security
standard to ensure all personals dealing with the undertaking.

What impact did this happen on the other party? (part of first question
above)

The Engineer inevitably said thanks to me and my group for my endeavors and really
apologized for the manner in which he responded. He likewise guaranteed to work all
the more intimately with us and he needs to enhance security and ensure all his group
chipping away at this stage will work securely with the goal for them to return home to
their families safe. Credit to him.

What should you have done differently to prevent the situation in the first
place?

We ought to have had a gathering with all site engineers before the week after week
stroll through and disclose to them the significance of this review walkthrough and by
what means will help in enhance the security by relieving the hazardous
demonstrations risky condition perceptions. Additionally to make reference to them not
to get affronted or delicate as nobody is impeccable and no work should be possible
100% flawless. We generally attempt our best to do as such and to accomplish it we
have to function as a group and connected at the hip. After what happened referenced
above I had a gathering with all site architects and disclosed to them in insights
regarding the situation all together for it not to reoccur and for them to be totally in
the image.

3. Time Logs

In preparation for the next module, Planning and Organising, read through the following
information about time logs and their use, and then complete the time log provided for
three days at work – choose three typical days. Only complete all but the final column and
bring the results with you to Module 4 – ‘Planning and Organising’, when we work on how
to improve the use of your time.

Note:
In order to improve the management of your time, it is useful to identify what you do with it
and where it can be put to better use. This starts the process of improvement.

One of the best methods of understanding where your time goes is to complete a ‘time log’.
Time logs come in many shapes and sizes and can be complex or simple. The basic principle
is that you simply record what you do from the start of your working day to the end. The
most effective time logs are those that you can complete with ease during your day, as this
will record accurately what you are doing with your time. If you wait until the end of the day
to complete your time log, you will not be accurately recording what has happened during
the day, and you will not remember all the interruptions.

It is essential to complete a time log for a number of days, so that you can identify patterns
in your working habits and root causes of your time problems, which are often referred to as
‘Time Robbers’, and find solutions to these problems.

It is useful to do this exercise periodically to monitor how you are improving. Don’t assume
that checking your time management once will give you all the answers.

If you are honest with yourself, you will be surprised at how much of your time is spent
doing non-essential things, e.g. wasting valuable minutes chatting when a few pleasant
words would more than suffice, or waiting for meetings when this time could be used
productively by making an important phone call.
It is also important to note the interruptions that you experience during the day, so that you
can really identify your ‘Time Robbers’.

© biz group 2018 3

Management Development Programme Senaat
Module 3 – ‘Interpersonal Skills & Conflict Management’

Time Log

Day 1

TIME TIME TOTAL ACTIVITY REASON FOR ASSESS

(start of (activity TIME INTERRUPTI PRIORITY
activity) completed/ (in ON
interrupted) minutes)
7 7:30 30mins Checking emails - -

7:30 7:40 10mins Axonify - -

7:40 8 20mins Planning my day/ - -

activities/tasks & meetings.

8 10 120mins Go on site with Safety - -

officers (daily inspections)
on certain projects.

10 10:30 30mins Discussion with Safety - -

officers on observations &
actions to close them out as
soon as possible

10:30 11:30 60mins Writing report of findings Colleague -

visited &
discussed about
 personal life.

11:30 12 30mins BREAK - -

12 1 60mins Reading E&I manual / Interrupted by E&I EM had

Procedures E&I EM important
points to
discuss with me
so had to give
my input and
opinion.

1 2 60mins Meeting with VPY, about - -

E&I comments cards.

2 4 120mins E&I weekly meeting - -

4 4:45 45mins Preparing to leave, reply to E&I officers

emails, make sure most of discuss their
tasks are done and closed, if issues with me
not prepare them to do for and how to
tomorrows to do list. resolve them.
 Management Development Programme Senaat
Module 3 – ‘Interpersonal Skills & Conflict Management’

TIME TIME TOTAL ACTIVITY REASON FOR ASSESS

(start of (activity TIME INTERRUPTI PRIORITY
activity) completed/ (in ON
interrupted) minutes)
7 7:30 30mins Reading emails - -

7:30 7:40 10mins Axonify - -

7:40 8 20mins Planning my day/ - -

activities/tasks & meetings.

8 10 120mins Go on site with E&I While walking Very difficult

officers (daily inspections) to dedicated to avoid, since
on various projects. area on site, site he is good
engineers friend/colleagu
stopped us and e did not want
had a non- to hurt his
related work feelings.
conversation
and delayed us.

10 10:30 30min Discussion with E&I - -

officers on comments &
actions to close them out
ASAP
10:30 11:30 60mins Writing report of findings - -

11:30 12 30mins BREAK - -

12 2 120mins Reading E&I manual / Interrupted by E&I EM had

Processes E&I EM important
topics to
discuss with me
so had to give
my input and
opinion.

2 4 120mins Finalizing E&I comments Requested to Went to yard

cards solve an issue conference
related to E&I room called for
in yard. short meeting
with VPY
addressed the
issue and gave
them the
solution and
discussed the
major risks
associated with
what occurred.

4 4:45 45mins Preparing to leave, reply to - -

emails, make sure most of
tasks are done and closed, if
not prepare them to do for
tomorrows to do list.