Professional Documents
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Benchmarking
Improvements from learning mean doing things better, faster, and cheaper.
or any other industry where similar processes exist, and comparing the results
and processes of those studied (the "targets") to one's own results and processes
to learn how well the targets perform and, more importantly, how they do it.
The term benchmarking was first used by cobblers to measure people's feet for
shoes. They would place someone's foot on a "bench" and mark it out to make
the pattern for the shoes. Benchmarking is most used to measure performance
using a specific indicator (cost per unit of measure, productivity per unit of
measure, cycle time of x per unit of measure or defects per unit of measure)
best practice companies' processes, usually within a peer group defined for the
to make improvements or adapt specific best practices, usually with the aim of
1. Mission and Vision Statements and Customer (Client) Surveys are the
Benchmarking by (39%).
2. The tools that are likely to increase in popularity the most over the next
are not currently using these tools indicated they are likely to use them in
Collaborative benchmarking
since the late 1990s again through its industry association and with financial