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System Description
Specification
1. SCOPE
This document describes the functional specifications for the Compal Notebook personal
computer QAL50/51 series. The system is hardware and software compatible with the IBM
PN/ATX personal computer.
1.1 Dimension
• 2.5 Kg (TBC)
1.3 ID
• Paint
1.4 CPU
• No modem
• With PCI-Express
• No WWAN
• LAN: Giga LAN
• WLAN: 802.11a/b/g/n, W/L+BT Combo card: 802.11bgn+BT3.0, Intel (Just for
QAL50)
• WLAN: 802.11a/b/g/n, W/L+BT Combo card: 802.11bgn+BT3.0 (Just for QAL51)
• WiDi(UMA only) (Just for QAL50)
1.13 Keyboard
• Isolated Keyboard
• 99/100 keys support with 101/102 key emulation without stick-point
• Windows key, Application key
• Standard pitch, 2.0mm travel length
• Multi-Language support
1.14 Pointing Device
• Normal Track Pad with up/down scroll zone and two buttons
• Support Gesture
• Fingerprint (Option)
1.15 Full Size Smart Card Reader
• Yes
1.16 Media Slot
• USB: 2x USB 3.0, 2 x USB 2.0, w/ Power USB feature for HM76; USB 2.0 x 4 for
HM75 (Just for QAL50)
• USB: 2x USB 3.0, 2 x USB 2.0,w/ Power USB feature (Just for QAL51)
• RJ45 x 1
• D-Sub x 1
• HDMI x 1
• 3-in-1 Card Reader x 1
• Microphone-in x 1
• Headphone-out × 1
• TPM(Option)
• Smart Card Reader & Express Card (Option, Changeable with ODD ) (Just for
QAL50)
• Smart Card Reader & Express Card
(Option,ODD/ODD+TPM+SC/TPM+SC+Express Card/TPM+SC by BOM ) (Just
for QAL51)
1.18 Camera (Option)
• Hot Key
• Power button (support software off, 4 sec)x 1
• Magnetic lid switch control for system standby/ wakeup or suspend/ resume
1.22 AC Adapter
• Insyde BIOS
• Suspend to DRAM/HDD
• Security: Power-On Password, Supervisor Password
• USB memory Boot support
• Support SMBIOS 2.4, PCI2.2
• Support PXE
• Wake on LAN from S3
• Wake on LAN from S4 /S5 in AC mode
• USB Power Charger
1.25 OS
-1-
2.1 System Components Summary
1. Dimension 373 x 245 x 34.35mm
QAL50:2393.4
QAL50(9cell):2610
2. Weight
QAL51:2436.3g
QAL51(9cell):2607.3
QAL50: HM75/76
4. Chipset
QAL51: HM76
QAL50:
2 x SODIMM Sockets for Expansion Up to 8GB
Dual Channel DDR3 1066/1333/1600 DRAM support
5. Memory
QAL51:
2 x SODIMM Sockets for Expansion Up to 16GB
Dual Channel DDR3 1066/1333/1600 DRAM support
QAL50:N/A
QAL51:
9. GPU (Option) nVIDIA N3P-GS upper to 2G VRAM
nVIDIA N13P-GT upper to 2G VRAM
nVIDIA N13P-GL upper to 2G VRAM
SRS support
HD Audio
One Audio in port
10. Audio
One Audio out port (headphone out, no SPDIF support)
Internal Microphone
Synchronize to change sound output to HDMI
No modem
With PCI-Express
No WWAN
15. Communication LAN: 10/100/1000 Giga LAN
WLAN: 802.11a/b/g/n, W/L+BT Combo card:
802.11bgn+BT3.0
Intel WiDi(QAL50 only)
18. Internal Camera 1.3M/ 2.0M Pixel CMOS Camera with LED
Isolated Keyboard
99/100 keys support with 101/102 key emulation without
stick-point
19. Keyboard
Windows key, Application key
Standard pitch, 2.0mm travel length
Multi-Language support
Normal Track Pad with up/down scroll zone and two buttons
20. Pointing Device Support Gesture
Fingerprint (Option)
Hot Key
24. User Keys
Power button (support software off, 4 sec) x 1
Insyde BIOS
Suspend to DRAM/HDD
Security: Power-On Password, Supervisor Password
USB memory Boot support
27. Software Support SMBIOS 2.4, PCI2.2
Support PXE
Wake on LAN from S3
Wake on LAN from S4 /S5 in AC mode
USB Power Charger
Holding down the Power Button for 4 seconds will cause an unconditional transfer to the off
state without notifying the operating system.
The notebook can support Multi-Boot for selecting the boot sequence of Hard Drive,
Removable Devices, CD-ROM/DVD Drive and Network in Setup.
Quiet Boot replaces the customary technical messages during POST with a more visually
pleasing and comfortable display (OEM screen). During POST, right after the initialization of
VGA, The notebook displays an illustration called the OEM screen during system boot
instead of the traditional POST screen that displays the normal diagnostic messages.
The OEM screen stays up until just before the operating system loads unless:
• Pressing <F2> to enter Setup.
• Pressing <F12> to enter Boot Menu.
• Whenever POST detects a non-terminal error, it switches to the POST screen near the
end of POST, just prior to prompting for a password.
• If the BIOS or an option ROM request keyboard input, the system switches over to the
POST screen with prompts for entering the information. POST continues from there with the
regular POST screen.
The Flash ROM used in many systems today offer the customer the advantage of
electronically reprogramming the BIOS without physically replacing the BIOS ROM. This
advantage, however, does create a possible hazard: power failures or fluctuations that
occur during updating the Flash ROM can damage the BIOS code, making the system
unbootable. To prevent this possible hazard, many Flash ROM include a special non-
volatile region that can never be erased. This region, called the boot block, contains a
fail-safe recovery routine. If the boot block finds corrupted BIOS, it prompts the end user
to insert a diskette, from which it loads several files that replace the corrupted BIOS on
the Flash ROM with an uncorrupted one.
2.4 Thermal management
Please refer to Keyboard BIOS specification.
2.5 Power Management for ACPI mode
2.5.1 Introduction
The notebook supports ACPI. The system will dynamically switch to ACPI mode for
configuration and power management when an ACPI OS is loaded.
When ACPI is not loaded and enabled, the power management function will be disabled.
Mech. Off (G3) All devices in the system are turned off
completely.
Working (G0/S0) Individual devices such as the CPU and hard disk
may be power managed in this state.
S4 Sleeping State System Saves all system states and data onto
disk prior to power off the whole system.
• ACPI mode
The operating system detects when the system is idle and places the CPU in one of the 3
CPU low power states (C1, C2, C3 up to C6) depending on how much latency it believes the
system can afford.
The C1 state is simply the CPU halt instruction.
The C2 state is the CPU stop grant state.
The C3 state is the CPU stops clock state.
The CPU stays in this state until an interrupt occurs.
The operating system uses the spin down timer of the hard drive to set time-outs. The BIOS
time-out of the hard disk must be disabled in ACPI mode. The user can sets the hard disk
spin down time-out in the control panel power applet.
The monitor can be turned off after a period of no activity based on the settings of the OS.
The table below lists the wake up events for all low power states:
Events S3 S4 S5 Process
required
USB No No No No
Lid Switch No No No No
LAN (On board) Yes Yes(AC mode only) Yes(AC mode only) Yes
2.5.5 Hibernation
To support the hibernate state, the save to disk partition or file will be created by the
operating system if the user select to enable the hibernation.
It is the responsibility of the operating system to save the system state to a disk file and
restore the system state when it is turned back on.
2.6 ACPI (Advanced Configuration and Power Interface)
2.6.1 Introduction
The Advanced Configuration and Power Interface (ACPI) is a well-specified power
management and configuration mechanism. It evolves the existing collection of power
management codes, APM, PnP BIOS, and Etc.
Required
S3->S0 2seconds
Note1: The backlight of LCD should be off when WOL from S3 as it is remote wake up.
Note2: the S3 S4 transition results in the system transitioning to the S0 state first so OS
can save the context to the hard disk. The system BIOS/KBC will not be involved for S3
S4 transition. The system power scheme will wake the machine from S3 and then transition
to S4 Hibernation. The backlight of LCD is off during this transition.
2.8.2USB Support
This feature allows the use of a USB keyboard to access BIOS Setup and to be used in DOS
without additional drivers. USB floppy boot and Crisis Recovery from USB floppy is also
supported. The driver provides other USB devices support after loading the operating
system.
This section describes the POST boot up display device with multi display device attached.
System support Local Flat Panel display during POST when LFP attached,
the external display device (Include VGA, DVI, HDMI and DP) will display at the same time.
For debug purpose, BIOS could save data to CMOS NV0 (access by port 70h/71h) offset
48h-4Fh, 6Ch-6Fh and 70h-7Fh, NV1 (access by port 72h/73h) offset 40h-57h and 60h-7Fh
which are reserved for OEM use.
System version 50h – 6Fh 32 bytes of System version for DMI type
1.
Reserved for keyboard F5h – F6h Reserved 2 bytes for keyboard used
EEPROM initialized flag FEh Set to AAh when the EEPROM get
initialized.
LAN MAC Address 240h – 245h 6 bytes for LAN without EEPROM
ACPI OEM Table ID 270h – 277h 8 bytes for ACPI OEM Table ID
UUID XXXXXX
Esc Exit ←→ Select Screen Enter Select 4SubMenu F10 Save and Exit
2.10.3 Advanced
Peripheral Configuration
VT <Enabled>
Details see the following
Configure SATA as <AHCI> Help Information
Esc Exit ←→ Select Screen Enter Select 4SubMenu F10 Save and Exit
Numlock
Enter this menu, you can choose the ON or Off in this submenu.
Peripheral Configuration
Enter this menu, it can display the submenu:
“Bluetooth <Enable>”
“Wlan <Enable>”
“Camera <Enable>”
“Card Read <Enable>”
“Azalia <Auto>”
You can select Enabled or Disabled in the above submenu, and in the submenu
“Azalia <Auto>” you also can select Auto, Enable or Disable.
Configuration SATA as
Choose HDD mode through selecting the IDE mode or AHCI mode.
VT
You can select the Disabled or Enabled in this menu.
UMA Share Memory Size
You can select the share memory size for UMA use, 32MB/64MB/128MB could be
selected. This select only show on UMA unit
Power USB
You can select Enabled to charge USB device via USB ports. Power USB also can support
battery mode if battery capacity >= N%.
Battery Mode Support
Select capacity >= N% or disable battery mode. You only can select capacity or disable
Battery Mode Support after the Power USB is enabled.
Help information:
NumLock
Selects Power-on state for Numlock.
Peripheral Configuration
Configures the peripheral devices.
Bluetooth/Wlan/Camera/Card Reader/Azalia
Enable or Disable this device, and in the submenu [Azalia <Auto>] you also can select
Auto, Enable or Disable.
VT
Virtualization Technology Enable/Disable.
Configure SATA As
Set Harddisk Controller Configure Type.
POST HotKey Delay
Customizable amount of time for the user to press HotKey at POST.
UMA Share Memory Size
Select DVMT5.0 Pre-Allocated(Fixed) Graphics Memory size used by the Internal Graphics
Device.
Usb Legacy
USB devices boot and access in DOS. If disable USB Legacy, USB devices can not boot.
FAST Boot
This BIOS POST time will be within 2 seconds or less when Fast boot enable.
Power USB
Power USB Function Enable/Disable.
Esc Exit ←→ Select Screen Enter Select 4SubMenu F10 Save and Exit
TPM Status
Show the TPM status: “Enable and Active” or “Disable and Inactive”
TPM Operation
Enable/Disable TPM Function. This option will automatically return to No-Operation.
TPM Force Clear
This item will show when the TPM Operation be set “Enable and Active”, used to enable/disable
TPM Force Clear function.
Supervisor Password
Show the Password status: Clear or Set
Set Supervisor Password
Install or Change the password.
Power on Password
Enable or disable the Power on Password. You only can enable/disable Power on password
after the Supervisor password is set.
Help information
Set Supervisor Password
Install or change the password and the length of password must be greater than one word.
Power on password
Enable: System will ask input password on post time. Disable: System will ask input password
when go to Setup Utility
Password behavior
Supervisor Password and Power on Password
After set the supervisor password, power on password can enable or disable.
If only set the supervisor password, system will request supervisor password before entering
setup menu(F2). Users have 3 chances to input supervisor password, system will request
shutdown if users input wrong password 3 times.
If set power on password, system will request the password after power on the machine .
Users have 3 chances to input power on password, system will request shutdown if users
input wrong password 3 times.
Esc Exit ←→ Select Screen Enter Select 4SubMenu F10 Save and Exit
Help information
Use <>or <¯> to select a device, then press <F5> to move it down the list, or <F6> to
Move it up the list. Press <Esc> to escape the menu.
[Yes] [No]
[Yes] [No]
Yes: Discard Changes and Continue the boot operation.
No: Back to previous screen
Load Optimal Defaults
Allows the user loads default value in CMOS Setup. The following message is prompted
when user press “Enter” on this item:
[Yes] [No]
-1-
1. Major Sub-assembly Specification
System interconnection
NO Description
1 Power Board Conn
2 K/B Conn
3 TP Conn
4 Finger Print Conn
5 ODD Conn
6 Express Card Conn
7 Multi-function Board Conn
8 Speaker Conn
9 LVDS Conn
-2-
1.2 Bottom view (For QAL50/51)
NO Description NO Description
10 VGA Connecter 11 RJ45 Connecter
-3-
Chapter 4
DC-DC CONVERTER
-1-
4.1 Description
The DC-DC converter is designed to supply the power for PBL51 series notebook
computer of Compal. It supply +5VALWP, +3VALWP, +1.5V, +1.05VSP, +1.8VP, +VCCSA,
for logical system, +VCC_CORE for CPU and supplies +3VL for the built-in KB9012
microprocessor which handles the keyboard and PMU control functions of the system. The
power ON/OFF is controlled by KB9012. There is also a built-in charger power source. It
can charge battery pack whether the computer is ON or OFF.
Features:
4.2.1.1 High efficiency, up to 85% (using battery)
4.2.1.2 Accept wide range DC input voltage from 9V to 19V
4.2.1.3 Built-in charger power source
4.2.1.4 The power ON/OFF is controlled by software
4.2.2 Electrical specification
4.2.2 Input Voltage/Current
4.2.2.19V to19V at the summing point of AC-DC and battery
4.2.2.2 INPUT Current 5.2A max from 6-cell battery
4.2.2.3 INPUT Current 5.2A max from 9-cell battery
4.2.2.4 3.42 A max from 65W AC-DC Adapter for QAL50.
4.7 A max from 90W AC-DC Adapter for QAL51 GS、QAL51 GT
DC/DC
Signals I/O Voltage Description
Level
SUSP# I 0~3.3V Low Active, system suspend control signal
ADP_I I 0~3.3V Analog signal, KBC9012 uses this voltage level to calculate CP
EC_ON I 0~3.3V High Active, turn on/off 3/5VALWP
High Active, provide to KB9012 to mean the Adaptor power is
ACIN O 0~3.3V
present
VGATE O 0~3.3V High Active, it will go high when +VCC_CORE is ready
VR_ON I 0~3.3V High Active, turn on/off the +VCC_CORE & GFX_CORE
Analog signal, KB9012 using this voltage level to calculate
BATT_TEMP O 0~3.3V
battery’s temperature
EC_SMDA, Interface of Smbus, communicate between KB9012 and smart
I/O 0~3.3V
EC_SMCA battery
SYSON I 0~3.3V High Active, KB9012 use this pin to control the SYSON signal
VR_SVID_D I 0~1.05V Control +VCC_CORE/+GFX_CORE regulator.
AT
VR_SVID_C Control +VCC_CORE/+GFX_CORE regulator.
I 0~1.05V
LK
Battery
4.5.1 Charger
1...1 Controlled by KB9012 microprocessor from motherboard.
1...2 Temperature sense capability for the battery (charge active between 0°C~ 40°C)
1...3 Fast charge current 3.0 Amps(max.) for Li-Ion Battery at system off, approach 25W
fast charge at system ON. (depend on system load)
1...4 Trickle charge: Typical 500mA pre-charge current for Li-Ion Battery . All trickle
charge are controlled by KB9012.
1...5 Charge termination: When Fully-Charge bit is set ,charger is terminated by KB9012
1...6 When system is turned off, the charge time is 3.5 hrs typically from empty to full for
Li-Ion 6 cell battery . When system is turned off, the charge time is 5hrs typically
from empty to full for Li-Ion 8 cell battery .
1...7 Other battery services are presented by KB9012 microprocessor includes maximum
charging timer, charging temperature range etc.
1...8 Charger power:
1...8.1 Constant current mode: 3A±8% for 6cell ,9cell
1...8.2 Constant adapter current mode: 2.91 (For 65W system)
1...8.3 BATT+ Constant Voltage mode: 12.6.V±1% for 6/9cell Li-Ion Battery.
1.3 CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions.
65W
1 Scope
This specification describes the physical, functional and electrical characteristics of the 65
watts, single output 19Vdc/3.42A, switching power supply.
2 Power nput:
2.1 Input voltage range : 90~264 Vac
3.7 Protection
3.7.1 Over current protection
The adaptor shall be auto-recovery at over-current condition , OCP must be more than 4.1A.
4.1 Efficiency
4.1.1 84 % min. at nominal input voltage, maximum load and measured at the end of DC
cable.
4.1.2 Active mode efficiency:
More than 87% of average efficiency of 25%,50%,75% and 100% load tested at 115Vac and
230Vac. (Warm up after 30 minutes)
5. ENVIRONMENTAL REQUIREMENTS
5.1 TEMPERATURE
Operating: 0 to 40 degrees C.
Non-operating: -20 to 85 degrees C.
5.2 HUMIDITY
8% to 90% relative humidity, non-condensing during operating temperature.
5% to 90% relative humidity, including condensation during non-operating temperature.
90W
1 Scope
This specification describes the physical, functional and electrical characteristics of the 65
watts, single output 19Vdc/3.42A, switching power supply.
2 Power Input:
2.1 Input voltage range : 90~264 Vac
3 Power Output
3.1 Leakage Current
The AC leakage current is less than 50μA at 100Vac/50Hz and less than 100μA at 240Vac.
3.7 Protection
3.7.1 Over current protection
The maximum constant current shall be less than 8.0A. The adaptor shall be auto-recovery.
4.1 Efficiency
4.1.1Active mode efficiency:
More than 87% of average efficiency of 25%,50%,75% and 100% load tested at 115Vac and
230Vac. (Warm up after 30 minutes)
5. ENVIRONMENTAL REQUIREMENTS
5.1 TEMPERATURE
Operating: 0 to 40 degrees C.
Non-operating: -20 to 85 degrees C.
5.2 HUMIDITY
8% to 90% relative humidity, non-condensing during operating temperature.
5% to 90% relative humidity, including condensation during non-operating temperature.
Chapter 5
Disassembly Guide
1. Disassembling the Base Unit
These are the directions for disassembling the base unit. You will need a 5.5mm Nut Driver, a medium
size Philips screwdriver.
These directions are to disassemble the complete unit and are cross-referenced to Chapter 7 for the
replacement of component parts.
1.1.1 Disassemble battery 、thermal door and HDD door; (take off 7 pcs screw) follow the steps
below:
Slide the battery release latch in the direction of the arrow; gently pry the battery pack from its
housing.
NOTE: Always start laptop disassembly by removing the battery pack first.
1.1.2 Take off ODD screw ;( take off 1pcs screw) Disassemble ODD and HDD module
1.1.3 Take off Fun and Thermal module( first take off 6 pcs screw, pull out fan CONN, then take out fan
and thermal)
1.1.4 Disassemble W/L card ;( first pull out RF connector, then take off 1pcs screw, and take out W/L
card)
The purpose of this chapter is to provide a systematic method of isolating problems you may have
with the QAL3X and QAL5X series Notebook Computer. We assume that you have a basic
understanding of DOS-based computer systems as well as knowledge of standard troubleshooting
procedures. This manual is written under the assumption that the problems are indeed related with
Notebook itself. The improper usage and application software problems are excluded in this chapter.
The system BIOS Beep Code is an integrated unit to detect some errors in the system board. This
beep code will give immediate identification of certain system board problems. If the troubleshooting
procedure is followed step by step, it can efficiently isolate the problem and the problem can be
solved easily.
Use the flowchart in Figure 6-1 as a guide for determining which troubleshooting procedures to
execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the password.
Verify with the customer that Win7 is installed on the hard disk. Operating systems that were not
preinstalled by Compal can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the floppy disk drive is empty.
8 Chapter 6
Figure 6-1 Troubleshooting flowchart (1/2)
Figure 6-1 Troubleshooting flowchart (2/2)
10 Chapter 6
If the diagnostics program cannot detect an error, the problem may be intermittent. The test program
should be executed several times to isolate the problem. When a problem has been located, perform
the appropriate troubleshooting procedures as follows:
If an error is detected by the main battery test, perform the Power Supply Troubleshooting
procedures in Section 6-2.
If an error is detected by the display test, perform the Display Troubleshooting procedures in
Section 6-3.
If an error is detected by the keyboard test, perform the Keyboard
Troubleshooting procedures in Section 6-4.
If an error is detected when using an external USB device, perform the External
USB Devices
Troubleshooting procedures in Section 6-5.
If an error is detected when using the CRT connection, perform the CRT Failure
Troubleshooting procedures in Section 6-6.
If an error is detected when using the HDMI connection, perform the HDMI Failure
Troubleshooting procedures in Section 6-7.
If an error is detected when using the touch pad, perform the Touch Pad Troubleshooting
procedures in Section 6-8.
If an error is detected when using the speakers, perform the Speaker Troubleshooting
procedures in Section 6-9.
If an error is detected when using the CD/DVD drive, perform the CD-ROM/DVD Drive
Troubleshooting procedures in Section 6-10.
If an error is detected when using the Wireless LAN unit, perform the Wireless LAN
Troubleshooting procedures in Section 6-11.
If an error is detected when using the Camera, perform the Camera
Troubleshooting procedures in Section 6-12.
If an error is detected when using the Bluetooth, perform the Bluetooth
Troubleshooting procedures in Section 6-13.
2. Power Supply Troubleshooting
12 Chapter 6
The power supply controls many functions and components. To determine if the power supply is
functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The
flowchart in Figure 6-2 gives a summary of the process.
The procedures described in this section are:
Procedure 1: Power status check
Procedure 2: Adaptor / battery replacement
Procedure 3: Power supply connection check
Procedure 4: Diagnostic check
Procedure 5: Internal connection check
To check the power supply status, install a battery pack and connect an AC adaptor to the DC-IN port
on the computer and to a power supply.
If the Battery LED is not lit, go to Procedure 2
Procedure 2 Adaptor / battery replacement
A faulty adaptor may not supply power or may not charge the battery.
Perform Check 1.
Check 1 Connect a new AC adaptor. If the problem is not resolved, go to Check 2.
Check 2 Insert a new battery. If the problem is still not resolved, go to Procedure 3.
Check 1
Disconnect the AC power cord from wall outlet. Check the power cable for breaks.
If the power cord is damaged, connect a new AC power cord.
If there is no damage, go to Check 2.
Check 2
Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC-IN socket, AC
adaptor inlet and wall outlet.
If these cables are connected correctly, go to Check 3.
Check 3
Make sure that the DC-IN input port socket is firmly secured to the system board of the computer.
If the DC-IN input socket is loose, go to Procedure 5.
If it is not loose, go to Check 4.
Check 4
Use a millimeter to make sure that the AC adaptor output voltage is close to 19 V.
If the output is several percent lower than 19 V, go to Check 5.
If the output is close to 19 V, go to Check 6.
14 Chapter 6
Check 5
Connect a new AC adaptor or AC power cord.
If the battery LED does not light, go to Check 6.
Check 6
Make sure the battery pack is installed in the computer correctly.
If the battery is properly installed and the battery LED still does not light, go to
Procedure 4.
16 Chapter 6
This section describes how to determine if the computer’s display is functioning properly. The process
is outlined in Figure 6-3. Start with Procedure 1 and continue with the other procedures as instructed.
Check 1
Make sure the DDRRAM module is seated properly. Test display again.
If the problem still exits, replace the DDRRAM module.
If the problem still exists, perform check 2.
Check 2
Replace the FL inverter board with a new one and test display again.
If the problem still exists, perform Check 3.
Check 3
Replace the LCD module with a new one and test display again.
If the problem still exists, perform Check 4.
Check 4
Replace the LCD/FL cable with a new one and test display again.
If the problem still exists, perform Check 5.
Check 5
Replace the CPU with another of the same specifications.
If the problem still exists, perform Check 6.
Check 6
The system board may be damaged. Replace it with a new one.
Keyboard Troubleshooting
18 Chapter 6
To determine if the computer’s keyboard is functioning properly, perform the following procedures.
Figure 6-5 outlines the process. Start with Procedure 1 and continue with the other procedures as
instructed.
Procedure 1: External keyboard check
Procedure 2: Diagnostic check
Procedure 3: Connector and replacement check
20 Chapter 6
To determine if the computer’s external USB devices are functioning properly, perform the following
procedures. Figure 6-5 outlines the process. Start with Procedure 1 and continue as instructed.
If the alternative USB device works correctly, the original device may be damaged
and should be replaced.
If the alternative USB device appears to have the same problem as the original
device, the system board may be damaged. Go to Procedure 2.
22 Chapter 6
To determine if the computer’s CRT port is functioning properly, perform the following procedures.
Figure 6-6 outlines the process. Start with Procedure 1 and continue as instructed.
Procedure 1: CRT connection check
Procedure 2: CRT set check
24 Chapter 6
To determine if the computer’s HDMI port is functioning properly, perform the following procedures.
Figure 6-7 outlines the process. Start with Procedure 1 and continue as instructed.
Procedure 1: HDMI connection check
Procedure 2: HDMI set check
26 Chapter 6
To determine if the computer’s built-in Touch Pad is functioning properly, perform the following
procedures. Figure 6-8 outlines the process. Start with Procedure 1 and continue as instructed.
Procedure 1: Touch Pad connection check
Procedure 2: Touch Pad replacement check
28 Chapter 6
To determine if the computer’s built-in speakers are functioning properly, perform the following
procedures. Figure 6-9 outlines the process. First adjust the speaker volume to an appropriate level.
Start with Procedure 1 and continue as instructed.
30 Chapter 6
This section describes how to determine if the computer’s internal DVD-ROM drive or CD-RW/DVD-
ROM drive is functioning properly. Figure 6-10 outlines the process. Perform the steps below starting
with Procedure 1 and continue with the other procedures as required.
First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to
Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel
does not light when the disc is played and the drive gives no response, go straight to Procedure 3.
The CD-ROM/DVD-ROM test program stored in the Diagnostics Disk will test the drive’s ability to play
an audio CD, as well as the functions of the CD control buttons.
If any errors occur while executing the diagnostic program, go to Procedure 5.
The DVD-ROM drive or the CD-RW/DVD-ROM drive connects to the system board. The drive may be
disconnected, or the drive or system board may be damaged. Replacement Procedures and perform
the following checks:
Check 1
Make sure the drive is firmly connected to the system board.
Check 1: Make sure the wireless select switch installed in your installed programs.
Check 2: press keyboard “Fn+F2” make sure wireless is enable
If the program persist .go to Procedure
The wireless LAN antenna, wireless LAN unit or system board may be disconnected or damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and
perform the following checks.
Check 1
Make sure that the wireless LAN antenna is firmly connected to the wireless LAN unit (refer to Chapter
4 for instructions) and that the wireless LAN unit is securely slotted into the system board.
If the problem persists, go to Check 2.
Check 2
Check that the wireless communication switch is turned to “On”, then make sure that the wireless
communication LED on the front panel is lit.
If the LED is lit but the wireless LAN function is still faulty, the antenna may be damaged. Replace with
a new antenna following the steps in Chapter 4, Replacement Procedures.
If the problem persists, or if the wireless LAN LED is not lit when the wireless
communication switch is turned to “On”, go to Check 3.
Check 3
The wireless LAN unit may be damaged. Replace it with a new one following the instructions in
Chapter 4.
If the problem still exists, perform Check 4.
Check 4
The system board may be damaged. Replace it with a new one following the instructions in Chapter
-2- Chapter 6
Camera function Troubleshooting
START
Perform camera
function (procedure1)
Camera
Does camera display
no module is not
NG
faulty
yes
end
This section describes how to determine if the computer’s camera is functioning properly. Figure 6-12
outlines the process. Perform the steps below starting with Procedure 1 and continue with the other
procedures as required.
Procedure 1: Camera connection check
Procedure 2: blue tooth replacement check
This section describes how to determine if the computer’s blue tooth is functioning properly. Figure 6-
13 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other
procedures as required.
Procedure 1: blue tooth connection check
Procedure 2: blue tooth replacement check
-4- Chapter 6
If any of the connections are loose, reconnect firmly. If any of the connections is damaged, or there is
still an error, go to Procedure 2.