Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved.

No part of this document may be reproduced in any form without

the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.
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Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved. No part of this document may be reproduced in any form without
the written permission of both Pluralsight LLC and AXELOS Limited. Permission can be requested at pluralsight.com and licensing@AXELOS.com.
Material in this document has been sourced from ITIL® Service Strategy 2011 Edition ITIL®, Service Design 2011 Edition ITIL®, Service Transition
2011 Edition ITIL®, Service Operation 2011 Edition ITIL® and Continual Service Improvement 2011 Edition ITIL®.