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Mahalaxmi Nagar

M report

On

Industry Visit Of Bombay Hospital


   
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 ÔONÔ
M FRMM ORK
here is no large private sector hospital anywhere in central India, & it is felt
that there exists a need for such a hospital, which would receive patients
from eastern Gujarat, southern parts of Rajasthan, western 
 etc M vast
majority of patients requiring tertiary care are going to metropolitan cities
like Delhi and Bombay for treatment at present stimates of this exodus,
according to market researches, vary between 60-75% at present Bombay
Hospital, Indore aims to treat this population and cater to all sections of
society
Bombay Hospital, Indore is a multi-specialty 600 bedded hospital coming up
in Indore It will have state of the art facilities, in terms of medical
equipment & computerization It will be the tallest structure in the entire
state of Madhya
radesh & will be run by the Bombay Hospital rust, along
lines similar to the principles of Bombay Hospital, Bombay M significant
proportion of patients would be treated free, both O
D and inpatients

























!"#$%&'"$!

Indore, the centre for quality medical care not only central India, but also the
across India M city that has a rich medical history Situated in Indore is the
Bombay Hospital and Medical Research Ôentre, the medical hub of India's
biggest metropolis stablished over five decades ago, in 1952, he Bombay
Hospital was the result of the enormous philanthropy displayed by Shri
Rameshwardas Birla, Founder Ôhairman of the Bombay Hospital rust It
began as a 440 bed hospital whose objective was, in its founder¶s words, ³to
render the same level of service to the poor that the rich would get in a good
hospital
oday, the hospital has grown to house over 830 beds, some of the country¶s
most advanced diagnostic & surgical equipment, and offers a comprehensive
range of specialised medical services he objective however, remains
unchanged hich is why 33% of the patients treated are in the general ward
and pay only for their medicines and consumables he free O
D at the
hospital successfully treats in excess of 1,00,000 patients each year

ver since it was established in 1952, the Bombay Hospital has instilled in
its patients a sense of genuine trust rust that has been built by combining
superior medical treatment with a caringly humane attitude hich is why,
in excess of two lakh people confidently walk through its hallowed doors
every year, year after year


(

) 
  

he hospital is located in the eastern part of the city of Indore on the
Bombay-Mgra Road, adjacent to the industrial complex of Dewas It will
consist of 2 tower buildings of 12 storeys each and a podium block of
basement, ground floor and 2 other floors here are plans to build a school
of nursing on the premises and the hospital will apply for recognition to the
National Board of xaminations, New Delhi, so that we will be able to offer
postgraduate degree (DNB) in as many subjects as possible
Indore is considered to be a mini Bombay and is widely regarded as the
commercial capital of M
 It is well connected to Bombay and Delhi by air
and rail, and the flight time from Bombay to Indore is only 50 minutes
he hospital is likely to commence operations by end of September

* +
* 

+ ,

ist of quipments

15 esla MRI MK ± Dialysis Machines

Blood & Ôomponent Storage
Bactec System (For Blood Ôulture)
Ôabinets
Ôentral Nursing Station Monitoring
Ôath-lab Ôonsole Room
System (Modular)
cho Machine Same model as in
Ô Scan
Mayo Ôlinic SM
Fully Mutomated Bio-Ôhem
Immuno Mnalyser
ab
Maquet O able with Remote
Integris Mllura Ôath ab
Ôontrol
Moller edel Hi R 1000 Neuro
Modular Monitor with alarm systems
Microscope
Recovery Room ( IÔ)
ltrasound Sono Ô HD 5000
Nursing Station

 c)c-

Ôharges per day in IÔ Ôharges
er Day in
Ôategory /RR Nursery
(In Rupees) (In Rupees)
Deluxe Room 4,000/- 1,500/-
First Ôlass 3,100/- 1,200/-

rivate 2,250/- 1,000/-
Semi
rivate 1,800/- 750/-
conomy 1,600/- 500/-
General 1,400/- 400/-

.$c%
9 MM to 4
M ± Rs 10/-
(for economically deprived sections of society)
'
  -#

.
10 MM to 7
M ± Rs 500/-

/-)"  * 

’Y Mir conditioned intensive care ambulance well equipped for Ôardiac

and trauma care with trained medical team on board
’Y Ôasualty Medical Officers are available 24 hours a day
’Y ualified Intensives working in the IÔs are available 24 hours a day

Y
Y
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 Ô
Ô
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Mn attempt to evaluate the level of patient satisfaction related to different
parameters of quality health care at the health facilities has provided us with
the certain areas that need corrective efforts to improve hospitals' service
quality Infrastructure and architectural corrections need to be made to
enhance the comfort and satisfaction of the patients here is a need to
channelize the patients through the hierarchical levels of health care to
prevent undue burden on the tertiary health facilities

Ôertain improvements are also needed in the waiting area by making it

informative and comfortable Mlso, there is an imperative need to
communicate effectively with the patients about their disease and the
treatment specially the largely ignored and the most efficient preventive
aspect to allay their fears, remove misconceptions, comply with the
treatment and develop confidence in the health system for achieving the
standards of good health

he study findings these following measures may be taken by the policy
makers and hospital administrators to increase the patient satisfaction at
public health facilities

1) fforts should be made to reduce the patient load at the

higher level facilities so that doctors and other staff can
give more attention and time to the patients of both
hospitals 

2) fforts are also needed to strengthen infrastructure and

human resources at the lower level health facilities

1)Y he findings of the present study can be utilized to improve the services
at public health facilities of the state resulting in the more satisfaction
of patients availing such public health facilities
 --

’Y he hospital market has today changed from a sellers' market to a
buyers' market, where the patient is all-important herefore to achieve
patient satisfaction, the hospital has to develop itself technologically, as
well as become more service-oriented

’Y It is essential for a hospital to reach out to its customers (patients), if it

wants to survive the competition his can be achieved only by building
a bridge of trust between the hospital and the community, so that the
community can crossover to the hospital

’Y nlike customers of other service sectors who use the services provided
to them of their own free will, and part with their money happily, the
hospital customer is forced to be a customer because of his illness and
parts with his money unhappily he hospital therefore needs to take
this difference into account while dealing with their patients

’Y he second differentiating factor is that the customer of the hospital,

unlike other industries, gets a close look at all the rungs of the hospital
He gets a chance to interact with practically everybody from the
receptionists, admission staff, doctors, nurses, ward boys, ayahs,
ambulance, personnel, billing staff, among others

’Y M hospital's primary objectives are usually humanitarian, philosophical

or regulatory and based on some perceived need However, a problem
may arise when what the patient 'needs' is different from what the
patient 'wants' For instance, what a patient needs from a hospital is
reasonable good quality medical care
Y
Y